CATALOG. 1 Web: Phone: (888) info@ksicloud.com

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1 2012 CATALOG 1 Web: Phone: (888) info@ksicloud.com

2 TABLE OF CONTENTS 3 Knowledge Solutions International 4 Delivery Options 5 Office Microsoft Business Applications 7 Microsoft Office Training Courses 11 CompTIA Technical Training Courses 13 ITIL Training Courses 14 Cisco Technical Training Courses 19 VMware Technical Training Courses 21 Citrix Technical Training Courses 23 Microsoft Technical Training Courses 34 Cognos Technical Training Courses 35 WebSphere Technical Training Courses 36 Oracle Technical Training Courses 37 Desktop Application Training 39 Registration & Cancellation Information 2 Web: Phone: (888) info@ksicloud.com

3 Knowledge Solutions International Inc. (KSI) is a global learning and development organization with access to over 450 locations in 70 countries around the world. KSI provides technology education services and cloud solutions to organizations in all geographical locations. KSI s services include the power of cloud productivity to businesses of all sizes, helping to save time, money, and free up valuable resources. We specialize in providing Microsoft and collaborations solutions to our clients, by offering a cost effective solution and leveraging the power of the cloud. KSI has become a global leader within the Microsoft community providing industry expertise on Microsoft products and services as a corporate Certified Learning Solutions Partner. Our CPLS status guarantees your organization will receive a quality experience from certified professionals that have validated their skills with vendor specific certifications. Ask about our corporate 110% Quality Guarantee. KSI is also a Microsoft Academic Service Partner (MASP), our organization has been recognized as a strategic partner in supporting the academic community and the Microsoft IT Academy membership program. To help IT Academy members take full advantage of IT Academy Program benefits, Microsoft has established the Microsoft Academy Service Partner Program. Microsoft Academy Service Partners are part of the Microsoft Partner Network and we are Microsoft Authorized Education Resellers (AERs) who have demonstrated expertise in the Microsoft IT Academy Program and are prepared to help IT Academy members better understand and use their member benefits. We look forward to earning your business and exceeding your expectations! 3 Web: Phone: (888) info@ksicloud.com

4 DELIVERY OPTIONS KSI s delivery solutions can be tailored to meet your organization s specific requirements. Our training can be delivered using four different modalities: Instructor-led training, Virtual training, Self-paced elearning, and our Hybrid Instructor Led Learning that includes a combination of classroom and virtual students. Classroom Rentals Rent computer classrooms or equipment on a daily, weekly or monthly basis from our global locations. We make select sites available for rentals. Our locations are excellent for classroom-based instruction, product demonstrations, sales presentations, seminars and events. You can rent a Virtual Training Classroom. Do you have to train a group of people located in multiple locations or do you have several trainees/attendees who are unable to travel to your classroom? Or is your training room computers old and underpowered? Solve your problem by renting our virtual training lab! Our virtual labs are powerful Pentium i5 computers with a minimum 8GB RAM. Our staff will load your image and provide the requirements for a successful delivery. Your students remotely control the virtual lab computers from your classroom or their office, home or hotel. The virtual lab computers are connected to the internet through redundant T-1 class connections. The virtual labs are also located in several geographic areas. These features, combined with the outstanding reliability of Knowledge Solutions International, assure that your virtual lab will be always available. Morning and afternoon snack and beverages available Facility/Classroom Highlights On-site staff to welcome your instructor and students Classrooms sizes from 4 to 24 student seats (varies by location) Technical support Instructor station (same setup as student machines) Standard hours of operation: 8:00am to 5:00pm, EST Mon-Fri Pentium i5 computers with min. 8 GB RAM ADA Compliant 17" or 19" monitors (varies by location) System for projecting instructor's PC screen Optional Features (additional cost) High-speed Internet access Extended Technical Assistance Erasable whiteboard Extended Operating Hours Catered Breakfast and Lunch Virtual Training Knowledge Solutions International provides a hands-on virtual lab environment to support the delivery of virtual or on-site training. Our scalable data center provides pre-configured student images containing all of the software needed for class. By leveraging virtual labs, students experience true hands-on training with no need for any local software. KSI instructors can remotely view student lab machines and provide guidance and support. Virtual Instructor-Led Training is the most cost effective on-line learning experience. Virtual Training blends the benefits of Instructor-Led training with the convenience of a virtual online classroom. This is the most effective approach to hands-on training to a geographically diverse student population. Training is achieved via an easy-to-use web application. Classes include lectures, demonstrations, and hands-on virtual labs taught by our highly-qualified and experienced certified instructors. Virtual Training provides numerous benefits including: Increased flexibility in scheduling Cost savings by eliminating all instructor and student travel No local software setup or installation required Browser based access, with minimal PC hardware/software requirements Communicate via VOIP or telephone bridge Collaborate and network with geographically dispersed colleagues and peers Client-Onsite Training KSI can provide hands-on, instructor-led training right in your organization s own facility. We will coordinate the logistics of instructor travel, scheduling, shipping and course materials, as well as full mobile computer lab setup. We can also accommodate remote attendee participation via our remote hybrid model. KSI on-site training consists of lectures, demonstrations, and hands-on labs taught by our highly-qualified, experienced, and certified instructors. 4 Web: Phone: (888) info@ksicloud.com

5 Microsoft Office 365 leverages the cloud to deliver enterpriselevel productivity solutions to businesses of all sizes. Office 365 includes Microsoft Office Professional Plus, Microsoft Exchange Online, Microsoft Lync Online, and Microsoft SharePoint Online. With Microsoft cloud services, your organization can lower cost and deliver the right set of tools or the right users, all with the appropriate layers of security and compliance. Contact Knowledge Solutions to set up a free trial account today! 5 Web: Phone: (888) info@ksicloud.com

6 MICROSOFT BUSINESS APPLICATIONS WINDOWS SERVER 2008 PHONE: (888) Microsoft Office Professional 2010 brings together top-of-the-line tools to help you stay organized, connected, and competitive. 6 Web: Phone: (888) info@ksicloud.com

7 MICROSOFT OFFICE Introduction to PC s Windows 7 Examine the parts that make up a personal computer to familiarize yourself with the basic components and individual functions of each component, explore the Windows 7 operating system after logging on to it using the personal computer, manage files and folders using Windows Explorer to navigate to folders and manage files, understand application software, and use common tools and applications that are part of the Windows 7 operating system such as the Word- Pad word processor, the Paint tool, the Calculator tool, among others. Customize the Windows 7 desktop using the customizing tools and shortcuts to personalize the desktop to suit your business requirements and examine networking tools and features so that you can browse for information using Microsoft Windows 7 Transition from XP Microsoft Windows 7 Level I Microsoft Windows 7 Level II Explore the new and enhanced features on the Windows 7 desktop, manage files and folders, work with the new and improved programs in Windows 7, secure the computer using the enhanced and new features in Windows 7. Log on to Windows 7, explore its interface, and identify the different components present in the interface, customize the Windows 7 desktop, manage files and folders, use the common tools and programs available in Windows 7 and browse the Internet. Customize the Windows 7 environment, configure user accounts, work with applications in Windows 7, work with devices, manage networks, secure your system data, enhance system performance, and work with Internet Explorer 9. Word 2010 Word 2010 Word 2010 Level I Exam: Identify and work with basic Word 2010 tools and features, edit text in a Word document, modify the appearance of text in a Word document, insert special characters and graphical objects, organize data in tables, proof a Word document, control the appearance of pages in a Word document, print a Word document. Level II Exam: Manage lists, customize tables and charts, customize the formatting of a document using styles and themes, modify pictures in a document, create customized graphic elements, insert content using Quick Parts, control text flow, use templates to automate document creation, use the mail merge function, use macros to automate Level III Exam: Use Word with other programs, collaborate on documents, manage document versions, add reference marks and notes, simplify the use of long documents, secure a document, and create forms. 7 Web: Phone: (888) info@ksicloud.com

8 MICROSOFT OFFICE Excel Day Excel 2010 Excel 2010 Transition from Excel 2003 Level II Identify the elements of the Microsoft Office Excel 2010 environment, organize data in Excel worksheets, analyze Excel data by sorting, filtering, and conditionally formatting it, present Excel data using charts, illustrations and PivotTables. Manage lists, customize tables and charts, customize the formatting of a document using styles and themes, modify pictures in a document, create customized graphic elements, insert content using Quick Parts, control text flow, use templates to automate document creation, use the mail merge function, use macros to automate common tasks. Use Word with other programs, collaborate on documents, manage document versions, add reference marks and notes, simplify the use of long documents, secure a document, and create forms. Excel 2010 Use advanced formulas, organize worksheet and table data using various techniques, create and modify charts, analyze data using PivotTables, Slicers, and Pivot Charts, insert and modify graphic objects in a worksheet, customize and enhance workbooks and the Microsoft Office Excel 8 Excel 2010 Exam: Day Pivot Tables Call Today For Free Microsoft Class! Enhance productivity and efficiency by streamlining the workflow, collaborate with other workbook users Web: Phone: (888) Delivery Options: Classroom Virtual E-Learning Onsite Private Customized info@ksicloud.com

9 MICROSOFT OFFICE Access 2010 Level I Access 2010 Create and modify new databases and their various objects. Customize tables, queries, forms and reports and share Access data with other applications. Access 2010 Create complex Access databases by structuring existing data, with advanced queries, working with macros, and InfoPath 2010 Level I Create and implement XML-based forms. Outlook 2010 Compose and send , schedule appointments, and meetings, manage contact information, schedule tasks, and Outlook 2010 Customize the Outlook Environment, calendar, and mail messages and will also track, share, assign and quickly locate Outlook 2010 Level III Personalize and organize their , manage Outlook data files, share and link contacts, archive items, create forms, and work offline and remotely. PowerPoint 2010 Level I Create a presentation, format text and add graphic objects to a presentation and modify them. Students will also add tables and charts. PowerPoint 2010 Level II Customize the PowerPoint interface and use features to create dynamic and visually appealing presentations, finalize a presentation and secure it to authenticate its validity. Visio Professional 2010 Level I Design and manage basic diagrams. Workflow, and flowcharts. Visio Professional 2010 Level II Call Today For Free Microsoft Class! Delivery Options: Classroom Virtual E-Learning Onsite Private Customized Create custom elements and a custom template, represent external data as a drawing, and share your work with others. 9 Web: Phone: (888) info@ksicloud.com

10 MICROSOFT OFFICE Introduction to PC s Familiar with the basic components of personal computers, exploring Windows 7 interface, manage files and folders, use the programs and tools available to customize the desktop. Microsoft Windows 7 Transition from XP Microsoft Windows 7 Level I Explore the new and enhanced features on the Windows 7 desktop, manage files and folders, work with the new and improved programs in Windows 7, secure the computer using the enhanced and new features in Windows 7. Log on to Windows 7, explore its interface, and identify the different components present in the interface, customize the Windows 7 desktop, manage files and folders, use the common tools and programs available in Windows 7 and browse the Internet. Call Today For Free Microsoft Class! Delivery Options: Classroom Virtual E-Learning Onsite Private Customized Microsoft Windows 7 Level II Customize the Windows 7 environment, configure user accounts, work with applications in Windows 7, work with devices, manage networks, secure your system data, enhance system performance, and work with Internet Explorer Web: Phone: (888) info@ksicloud.com

11 CompTIA CompTIA A+, 2009 Objectives CompTIA Server + CompTIA Healthcare IT Technician 3 Day Exam: SKO-002 Exam: RFO-001 Students will learn the fundamentals of computer hardware and operating systems including installations, building, upgrading, repairing, configuring, trouble shooting, networking, and security. CompTIA Network + Exam: N The CompTIA Network+ certification is an international, vendor-neutral certification that proves a technician's competency in managing, maintaining, troubleshooting, installing and configuring basic network CompTIA Linux + Exam: XKO-002 CompTIA's Linux+ covers skills and a fundamental in the management of the Linux systems, command line, user administration, understands file permissions, software configurations, and management of Linux- CompTIA Security + Security+ a Certification validates knowledge of systems security, network infrastructure, access control, assessments and audits, cryptography and organizational security. CompTIA Server+ certification validates the knowledge of individuals with months of experience with Industry Standard Server Architecture (ISSA) technology. Professionals who want to certify their advanced technical knowledge in areas such as RAID, SCSI, multiple CPUs and the like, should consider this certification. The Server+ certification credential validates advanced-level technical competency of server issues and technology, including installation, configuration, upgrading, maintenance, environment, troubleshooting and disaster recovery. CompTIA Project + Exam: PKO-002 Based on best practices of project management, the exam incorporates universal project management principles, and includes important people skills such as conflict resolution, negotiation, communication, team building/leadership, and setting and managing expectations. CompTIA Strata Green IT Exam: FCR-CR1 The CompTIA Strata Green IT certificate is designed to validate an IT professional's experience, knowledge, and existing IT credentials to incorporate emerging technologies shaping the global green IT industry today. Individuals will demonstrate the skills to effectively implement and measure green IT programs and The CompTIA Healthcare IT Technician will provide students with the knowledge and skills required to implement, deploy, and support Health IT systems in various clinical settings. Successful candidates will understand regulatory requirements, healthcare terminology/acronyms, and possess a basic understanding of practice workflow while adhering to code of conduct CompTIA Cloud Essentials Exam: RFO-001 The CompTIA Healthcare IT Technician will provide students with the knowledge and skills required to implement, deploy, and support Health IT systems in various clinical settings. Successful candidates will understand regulatory requirements, healthcare terminology/acronyms, and possess a basic understanding of practice workflow while adhering to code of conduct CompTIA RFID + 3 Days Exam: RFO-001 CompTIA Radio Frequency Identification (RFID+) certification validates the knowledge and skills to install, maintain, repair, and troubleshoot RFID technology. CompTIA Convergence Tech Prof+ Exam: CTO-101 CompTIA Convergence TP+ validates the knowledge and skills in the area of Communications Technologies (CT), where datacomm, telephony/telecommunications, video and broadcast multimedia technologies combine into a single IP-based delivery system. 11 Web: Phone: (888) info@ksicloud.com

12 CompTIA EMC Proven Professional Associate 5 Day CompTIA Strata IT Technology 5 Day Exam: E Exam: FCO-U41 The EMC Proven Professional Associate Level Certification validates associate-level knowledge to describe storage networking technologies, such as DAS, SAN, NAS, and CAS. In addition, a candidate should be able to describe the key business and technical drivers for storage including business continuity, storage infrastructure security and management, and storage virtualization technologies. The common themes in the exam are technology requirements, physical and logical elements, host-to-storage interconnection, data protection, and security. CompTIA Certification Boot Camp A+, Security +, Cloud Essentials Strata - IT Technology certificate will enable the student to identify and explain PC components, setup a basic PC workstation, conduct basic software installation, identify compatibility issues and recognize/prevent basic security risks. The test also assesses the candidate's knowledge in the areas of Green IT and preventative maintenance of computers. CompTIA Strata - IT Technology also prepares the student for higher level certifications such as CompTIA A+, CompTIA Network+, and CompTIA Security+, and professionals in technology-related career roles. Call Today For Local Training Schedule (888) info@ksicloud.com CompTIA Certification boot camp training will be focused on providing three industry recognized vender natural certifications. The seven day boot camp will be focused on earning A+ Certification which means that the individual possesses the knowledge and skills, essential for installation, preventative maintenance, networking, security and troubleshooting., as defined by experts from companies across the industry. The CompTIA Cloud Essentials specialty certification demonstrates an individual knows what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud and securing the cloud with Security + 12 Web: Phone: (888) info@ksicloud.com

13 ITIL Authorized Technical Training ITIL V3 Foundations Exam: #EX Days Provides a comprehensive, consistent and coherent set of best practices focused on the management of IT service processes while promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.. ITIL V3 Planning, Protection & Optimization The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of it overall business-focused Services Framework. ITIL V3 Service Manager Bridge Certification Course 4 Days This course addresses all of the new topics in ITIL v3 and the main differences from earlier ITIL versions. EXIN Accredited. ITIL V3 Capability: Service Offerings & Agreements This course covers these processes: Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial & Business Relationship Management. EXIN Accredited. ITIL V3 Service Capability: Operational Support & Analysis Exam: #IT V3OSA This course covers these processes: Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial & Business Relationship Management. EXIN Accredited. ITIL V3 Capability: Release, Control & Validation Exam: #IT V3 RCV The course builds on the general principles covered as part of the ITIL Foundation course. This enables the organization to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management as integral parts of its overall business-focused Services Framework. EXIN Accredited. ITIL Service Capability: Planning Protection & Optimization (PP&O) The purpose of this class is to give students knowledge on ITIL terminology, process structure, roles, functions and activities in support of ITIL Service Lifecycle approach. EXIN Accredited. ITIL Service Lifecycle: Service Design This course builds on general ITIL principles to cover the management and control aspect of Service Design. EXIN Accredited. ITIL V3 Lifecycle: Service Operation 4 Days 4 Days Students will receive an in-depth knowledge of the Lifecycle Module Service Operation according to ITIL v3, using interactive lessons and discussion. EXIN Accredited. ITIL V3 Lifecycle: Service Transition 4 Days This course looks at the concept for Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle. EXIN Accredited. ITIL V3 Lifecycle: Service Strategy 4 Days This class covers ITIL concepts and terminology, strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy. ITIL V3 Lifecycle: Continual Service Improvements (CSI) This class covers the lifecycle aspects of Continual Service Improvement. EXIN Accredited. Visit our web site at If you are interested in a course or version not listed, please contact your Account Manager. 4 Days 13 Web: Phone: (888) info@ksicloud.com

14 Cisco Authorized Technical Training (CCNAX) Interconnecting Cisco Networking Devices: Accelerated Exam: # (ICND 1) Interconnecting Cisco Devices Part 1 Exam: # Obtain the skills to install, operate and troubleshoot a small branch office Enterprise network, configure a switch, router and connecting to a WAN and implementing network security. This boot camp will provide students with the skills and knowledge necessary to implement and support a small to medium-sized switched and routed network. This extended-hours course retains all of the content of ICND1 and ICND2, but merges the content into a single course. Upon completing the CCNAX course, the student will have the same knowledge and skills as those obtained by attending the Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses independently. These skills include those that are necessary to install, operate, and troubleshoot a small to medium-sized network. Prerequisites: CCNA Internet Working Experience Knowledge of TCP/IP (ICND 1) Interconnecting Cisco Devices Part 2 Exam: # Experience Operating & Configuring a Cisco IOS device Obtain the skills to install, operate and troubleshoot a small medium branch office Enterprise network, configure a switch, router and connecting to a WAN and implementing network security. (IINS) Implementing Cisco IOS Network Security v1.0 Exam: # Learn the necessity of a comprehensive security policy, how it affects the posture of the network, how to secure a small branch type office network using Cisco IOS security features available through web-based GUIs (Cisco Router and Security Device Manager [SDM]) and the command-line interface (CLI) on the Cisco routers and switches. (IIUC) Implementing Cisco IOS Unified Communications Exam: # Students will be able to implement and configure small to medium sized IP Telephony solutions. UC products covered include the Cisco Unified Communications Manager Express/Cisco Unity Express and the UC500 Smart Business Communications System. (IUWNE) Implementing Cisco Unified Wireless Networking Essentials Exam: # This course provide students with information and practice activities to prepare them to help design, install, configure, monitor and conduct basic troubleshooting tasks of a Cisco WLAN in SMB and Enterprise installations. (IUC) Implementing Cisco NEW Unity Connection v8 This course describes Cisco Unity Connection installation, implementation, integration, and networking, and presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to implement Cisco Unity Connection in the current business environment. CCNP (ROUTE) Implementing Cisco IP Routing Exam: # This course is designed to provide professionals of medium to large network sites with information on the use of advanced routing in implementing scalability for Cisco routers that are connected to LANs and WANs. (SWITCH) Implementing Cisco Switched Networks Exam: # This course is designed to help students prepare to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. (TSHOOT) Troubleshooting & Maintaining Cisco IP Networks Exam: # The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. (TVOICE) Troubleshooting Cisco Unified Exam: # and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multi-site environments. 14 Web: Phone: (888) info@ksicloud.com

15 Cisco Authorized Technical Training CCNP VOICE CCNP SECURITY ADDITIONAL COURSES (CAPPS) Integrating Cisco Unified Communications Applications Exam: # Students will learn the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager. (CIPT1) Implementing Cisco Unified Communications IP Telephony Part 1 v7.0/6.0 Exam: # Students will configure Cisco Unified Communications Manager and switches, implement media Gateway Control Protocol (MGCP) gateways, and build dial plans to place onnet and off-net phone calls. (CIPT2) Implementing Cisco Unified Communications IP Telephony Part 2 v7.0/6.0 Exam: # Students will apply a dial plan for a multi-site environment, configure serviceability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. (CVOICE) Cisco Voice Over IP v6.0 Exam: # This course provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. Students will also learn to integrate gateways and gatekeepers into an enterprise VOIP network. (QOS) Implementing Cisco Quality Of Service v2.3 This course provides students with in-depth knowledge of quality of service (QoS) requirements, best effort, Integrated Services (IntServ) and Differentiated Services (DiffServ), and the implementation of QoS on Cisco IOS platforms. Learn the theory of QoS, design issues, and configuration of various QoS mechanisms. (ASA) Upgrade V8.3 Cisco ASA Firewall 8.X to 8.3 Migration 3 Days This course provides network security engineers with the knowledge and skills needed to perform a migration from operating system 8.x to 8.3+ on the Cisco ASA adaptive security appliance. Students will learn the various stages of migration. (ASA) Upgrade V8.3 Cisco ASA 8.X to 8.3 Migration This course will take students through all of the various stages of migration; including hardware requirements & upgrades, overview of major changes, NAT migration, NAT exemption migration, Network & Service object migration. (FIREWALL) Deploying Cisco ASA Firewalls Solutions v1.0 Exam: # Students will obtain the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. (IPS) Implementing Cisco Intrusion Prevention System Exam: # Students will obtain the knowledge and skills that are needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. (SECURE) Securing Cisco Routers & Switches Exam: # and skills they need to secure Cisco IOS Software router- and switch-based networks, and provide security services that are based on Cisco IOS Software. (VPN) Deploying Cisco ASA VPN Solutions v1.0 Exam: # Students will learn to choose, configure, and troubleshoot the majority of Cisco ASA adaptive security appliance remote access and site-to-site VPN features to reduce risk to IT infrastructure and its applications. (ACUCM) Administering Cisco Unified Communications Manager v8.0 3 Days This course provides network security engineers with the knowledge and skills needed to perform a migration from operating system 8.x to 8.3+ on the Cisco ASA adaptive security appliance. Students will learn the various stages of migration. Visit our web site at If you are interested in a course or version not listed, please contact your Account Manager. 15 Web: Phone: (888) info@ksicloud.com

16 Cisco Authorized Technical Training ADDITIONAL COURSES Cont. (ACEAP) Cisco Application Control Engine Appliance v1.0 You will learn how to deploy and configure the Cisco Catalyst 4710 Application Control Engine (ACE) Appliance. (ACUCM W/AUC) Administering Cisco Unified Communications Manager v7.0 4 Days Students will learn basic concepts of IP telephony and manager concepts such as clustering, route plans, digit manipulation, call admission control, survivability and media resource. (AUC) Administering Cisco Unity Connection v8.0 The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-today job functions using the Cisco Unity Connection version 8.x system. (AUCCE) Administering Cisco Unified Contact Center Enterprise Software v8.0 This course will give you an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v8.0 software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. (AUM) Administering Unified Messaging v5.0 Exam: # Students will how to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. (BGP) Configuring BGP on Cisco Routers Exam: # The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-today job functions using the Cisco Unity Connection version 8.x system. (CANAC) Implementing Cisco NAC Appliance Exam: # Days The Implementing Cisco NAC Appliance (CANAC) v2.1 course will provide learners with the skills and knowledge to be able to implement the Cisco NAC Appliance solution as a part of a Cisco SDN security strategy. (CUWN) Cisco Unified Wireless Network 4 Days Students will learn to design, install, configure, and maintain a wireless network both as an add-on to an existing wireless LAN and as a new Cisco Unified Wireless Network solution. (CVPI) Cisco Unified Customer Voice Portal Implementation v7.0 This course covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. (CWAAS) Cisco Wide-Area Application Services Exam: # Students learn how to design and deploy a solution using Cisco WAAS that improves application performance over the WAN while enabling infrastructure consolidation; understand Cisco WAAS optimization technology, design considerations, network integration, and system troubleshooting aspects. (CWLMS) Implementing CiscoWorks LMS v4.0 You will learn how to use the CiscoWorks LAN Management Solution (LMS) 4.0 to manage their network. Learn the correct tools within CiscoWorks to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies. (DCNI2) Implementing Cisco Data Center Network Infrastructure Exam: # Students will learn to deploy, configure and troubleshoot data center networks using the Cisco Nexus Platform Family including the Cisco Nexus 7000, 5000, and (DCUI) Data Center Unified Computing Implementation 3.0 Students will learn how to configure and manage Cisco UCS servers with consolidated I/O networking for LAN and SAN connectivity and learn how to virtualize server properties to enable simple and rapid mobility of server images between physical servers. (DCUCD) Data Center Unified Computing Design v4.0 Exam: # This course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions. (DCUCSI) Data Center Unified Computing Server Integration v4.6 This course guides learners through rack installation and the provisioning of server hardware, operating systems or hypervisors, and applications. Significant content is devoted to management, maintenance, and troubleshooting. This course articulates Cisco data-center virtualization solutions and explains how to execute a virtualization solution that is based on a detailed implementation plan. 16 Web: Phone: (888) info@ksicloud.com

17 Cisco Authorized Technical Training (DCUFI) Implementing Cisco Data Center Unified Fabric v4.0 Exam: # The course covers the key components and procedures needed to install, configure, manage, and troubleshoot the Cisco Nexus 7000 and 5000 in the network and SAN environment. (IASNS) Implementing Cisco Advanced Storage Networking Solutions v4.2 Exam: # This course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions. (ICMBC) Intelligent Content Manager Boot Camp Students will attend an accelerated class combining the complete Cisco classes for Cisco Intelligent Contact Management Product Training Part 1 (ICMPT1), and Cisco Intelligent Contact Management Product Training Part 2 (ICMPT2). Part 1 includes an overview of the ICM, configuration, basic scripting, WebView reporting, as well as Pre-Routing, Post-Routing, and Translation Routing. Part 2 provides the knowledge and experience necessary to install, set -up, support and troubleshoot the Cisco ICM system. (ICOMM) Introducing Cisco Voice & Unified Communications Administration v8.0 Exam: # This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. (ICSNS) Implementing Cisco Storage Networking Solutions v4.2 Exam: # Using NX-OS v5.0.4, this course provides learners the skills in implementing and troubleshooting Cisco storage networks. Topics include installing and bringing up the switch, configuring virtual SANs (VSANs), domains, interfaces, and zones, implementing port channels and configuring management security. (IP6FD) IPV6 Fundamentals & Deployment 17 Web: Phone: (888) info@ksicloud.com This course provides the knowledge and skills needed to design, install, configure, and maintain a Cisco IPS sensor for small, medium, and enterprise networks. The course also describes the procedures for managing intrusion prevention system (IPS) alarms. (IPS) Implementing Cisco Intrusion Prevention System v.7 Exam: # This course provides the knowledge and skills needed to design, install, configure, and maintain a Cisco IPS sensor for small, medium, and enterprise networks. The course also describes the procedures for managing intrusion prevention system (IPS) alarms. (MARS) Cisco Mars Exam: # Days Students will learn how to readily and accurately identify, manage, and eliminate network attacks and maintain network security compliance. (MPLS) Implementing Cisco MPLS V2.3 Exam: # The focus of this course is on MPLS technology issues as they apply to service providers and on how to configure new features and functions in an existing routed environment. (SSECMGT) Managing Enterprise Security with Cisco Security Manager v4.0 Students will learn network security engineers with the knowledge and skills that are needed to configure and deploy Cisco Security Manager. The course also provides an overview of network security technologies, and includes case studies that are useful for deployment scenarios. (UCCE/ICM W/CVP) Unified Contact Center Enterprise /Intelligent Content Manager Administration Students will learn network security engineers with the knowledge and skills that are needed to configure and deploy Cisco Security Manager. The course also provides an overview of network security technologies, and includes case studies that are useful for deployment scenarios. (UCCE/ICM W/IPIVR) Unified Contact Center Enterprise/Intelligent Content Manager Administration Students will start at the ground level implementing, configuring, scripting and troubleshooting a single site UCCE environment with IP IVR as the VRU routing client. Differing UCCE deployment models are discussed and critiqued. Some topics covered are Ingress Gateway implementation & configuration, Communications Manager implementation & configuration for UCCE, IP IVR implementation, configuration & scripting for UCCE, ICM & CTI Implementation & configuration for UCCE including scripting/skills, agents/queuing and reporting. (UCCXA) Unified Contact Center Express Advanced Building on the knowledge base and scripting experience learned in CRSD/UCCXD classes, the student will explore more advanced techniques in scripting and overall CRS functionality. (UCCXD) Deploying Unified Contact Center Express v4.3 Exam: # This course provides the student with hands-on experience and knowledge of tasks typically performed for a Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0 deployment. This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts. (UC-UCS) Installing Cisco UC on UCS In a Virtualized Environment Students will learn about the changing Data Center server environment, where the Cisco UCS system fits into this environment, and LAN and storage (SAN) considerations. An overview of the UCS products will be provided, with emphasis on the advantages the UCS Manager brings to server provisioning. Server provisioning, through the use of easy-to-configure Service Profiles, will also be covered in detail, along with an overview of VMware concepts and products. The Nexus 1000V Switch will also be discussed.

18 Cisco Authorized Technical Training (DCUFI) Implementing Cisco Data Center Unified Fabric v4.0 Exam: # Students will obtain the knowledge and hands -on experience to prepare them to configure Cisco TrustSec solutions based on Cisco Identity Services module, Cisco Catalyst switches, and Cisco Wireless LAN Controllers.. Get Certified 18 Web: Phone: (888)

19 VMware Authorized Technical Training VMware has revolutionized the IT industry with its cutting-edge technology, offering many benefits from a VMware implementation. One the primary benefits is the reduction of overall cost and maintenance of complex IT systems. As a VMware Authorized Training Center, New Horizons offers students the knowledge and skills needed to take advantage of these benefits from the latest VMware virtualization computing software. Students receive the most up-to-date and comprehensive VMware authorized training courses possible, taught by certified instructors. For information about VMware Learning Credits, please contact your local Account Manager. NEW Authorized Training VMWARE View Days VMWARE View 5.0 Install, Configure, & Manage Fast Track The student will build their skills in the VMware View suite of products: VMware View Manager, View Composer, and VMware ThinApp. This course is based on the View 5.0 and ThinApp 4.6 releases. Students will learn to install, configure, and manage VMware vsphere 5, gaining advanced tasks and skills for configuring a highly available and scalable virtual infrastructure. Included is a prepaid voucher for the VMware Certified Professional 5 exam. VMWARE VSPHERE 4.1 VMWARE VSPHERE 5 Install, Configure, & Manage Install, Configure, & Manage This course explores installation, configuration, and management of VMware vsphere, which consists of ESX/ESXi and vcenter Server. The course is based on ESX/ESXi 4.1 and vcenter Server 4.1. This course explores installation, configuration, and management of VMware vsphere, which consists of VMware ESXi and VMware vcenter Server. The course is based on ESXi 5.0 and vcenter Server 5.0. VMWARE VSPHERE 4.1 VMWARE VSPHERE 5 Automation Fast Track What s New? This course explores installation, configuration, and management of VMware vsphere using the VMware vsphere Client and VMware vsphere PowerCLI. vsphere PowerCLI automation can reduce your IT costs while improving efficiency, availability and flexibility. This course explores features in VMware vcenter Server 5.0 & VMware ESXi 5.0. Topics include VMware vsphere 5 installation and how to upgrade from vsphere 4.x to vsphere 5.0. vsphere 5.0 is the first version of vsphere to include only the ESXi hypervisor. 19 Web: Phone: (888) info@ksicloud.com

20 VMware Authorized Technical Training Other Training VMWARE VSPHERE 4 With VMWARE ESX 4 & VCENTER 4 This course provides a detailed overview and examination of the VMware vsphere 7 cloud computing suite developed and sold by VMware, Inc. This class includes instructor lectures, hands-on lab exercises, and educational resources associated with VMware vsphere ESXi / ESX 4, vcenter Server 4, vstorage, vnetwork2, and other related VMware vsphere 4 enterprise virtualization technologies. VMWARE Advanced Security This course focuses on where the vulnerabilities lie and how to reduce the attack surfaces in a virtualized environment. It goes beyond the typical security protocols administrators use to secure their current environments and dives much deeper into the actual workings and shortcomings of the VMware environment. VMWARE View 4 Prep Basic Training Students will learn the basic virtualization concepts and skills necessary to implement and manage a virtual desktop infrastructure using VMware s VDI products. Students will learn how VMware View works in conjunction with VMware s vsphere 4 server infrastructure. VMWARE View 4 Ultimate Boot Camp 3 Students will learn to build their skills in this hands-on training course that delves deeply into the VMware View 4 product suite. VMWARE VSPHERE 4 Advanced Administration 4 Days This course covers the advanced topics of installation through scripting and third party tools. Students will learn how to perform advanced ESX and vcenter administration focusing on the command line tools from VMware such as the vcli, PowerCLI and the vma; and third party tools such as PowerCLI, scripting, and PowerGUI. They will learn how to perform the repetitive tasks of setting up networking and storage using the command line and scripting to simplify those tasks. Visit our web site at If you are interested in a course or version not listed, please contact your Account Manager. 20 Web: Phone: (888) info@ksicloud.com

21 Citrix Authorized Technical Training (1308AI) Citrix Access Gateway (CNS-300-2) Advanced Administration (CVA-400-1) Engineering a Citrix Advanced Edition : Administration For Citrix NetScaler 9.0 Platinum Edition Virtualization Solution Exam: #308 Exam: #A15 System administrators familiar with networking components will learn to install, configure and administer this Citrix product in this course. (CAG-200-1) Implementing Citrix Access Gateway 9.0 Enterprise Edition Exam: #A13 This class, intended for IT professionals, system architects and system engineers, will learn to successfully deploy and manage Access Gateway 9.0, using hands-on labs and real-world experience. (CES-200-1) Implementing Citrix EdgeSight 5.0 This course will show students how to use Citrix EdgeSight 5.0 to monitor their IT environments. This will include how to plan, install, configure and manage an EdgeSight server and agent. (CES-200-1) Implementing the Citrix Desktop Delivery Infrastructure Learners gain the skills necessary to install, configure, and manage Citrix XenServer 5.0, Citrix Provisioning Server 5.0 and Citrix XenDesktop 3 and 4. (CNS-203-1) Basic Administration For Citrix NetScaler 9.2 Exam: #A21 This class, for system administrators and network operations personnel, covers the initial configuration and administration of Citrix NetScaler 9.2. Students will learn such NetScaler features such as load balancing, SSL offload, rate limiting and AppExpert templates. This course teaches students to manage, configure and monitor advanced features of Citrix NetScaler 9.0 Platinum Edition. It is intended for system administrators and network operations personnel, and will include interactive discussion and handson labs. (CPV-200-1) Implementing Citrix Provisioning Server 5.0 This course provides students with the skills needed to install, configure and administer Citrix Provisioning Server 5.0 farms. Topics covered in this course include designing a farm; creating, assigning and administering vdisks; managing target devices and other farm components; and configuring high availability. (CTX-1264CI) Citrix XenApp 5 For Windows Server 2003: Support 3 Days This class is intended for IT professionals and will teach them to monitor, maintain and troubleshoot network environments running Citrix XenApp 5 for Windows Server 2003 software. (CVA-500-1) Architecting a Citrix Virtualization Solution This course teaches Citrix architects how to analyze and design a comprehensive Citrix virtualization solution. Based on the Citrix Consulting Services Methodology, the course will provide students with the key considerations for managing the project, assessing environment readiness and risks and designing the appropriate solution according to Citrix best practices. This class, intended for IT professionals, teaches Citrix engineers how to plan for and perform the tasks necessary to integrate the component technologies that make up a Citrix virtualization solution in a Windows Server 2008 environment. (CXA-201-2) Implementing Citrix XenApp for Windows Server 2008 Exam: #A15 This course provides students with the foundation necessary to effectively deploy and administer Citrix XenApp and its components, including Web Interface, Application Streaming, Load Manager, Installation Manager, and Secure Gateway. Learners will receive hands-on training for installing Citrix XenApp and the associated Plug-ins and for using the various administrative consoles to configure published resources, policies, individual server and server farm settings, load evaluators, printers, streaming applications and much more. (CXA-204-1) Basic Administration For Citrix XwnApp 6 This class will show IT administrators how to effectively centralize and manage applications in the data center and instantly deliver them as a service to users anywhere. (CXA-204-2) Basic Administration For Citrix XwnApp 6 Exam: A18 This course provides the foundation necessary for administrators to effectively centralize and manage applications in the datacenter and instantly deliver them as a service to users anywhere. 21 Web: Phone: (888) info@ksicloud.com

22 Citrix Authorized Technical Training (CXA-206-A) Citrix XenApp 6.5 Administration NEW Learn to manage applications in the datacenter and instantly deliver them as a service to users anywhere. Learners will receive training for installing and configuring Citrix XenApp 6.5 for Windows Server 2008 R2, Citrix Receiver and plug-ins, as well as for using administrative consoles and tools to configure resources, policies, server and farm settings, printers, virtualized applications and more. (CXA-300-1) Advanced Administration For Citrix XenApp 5.0 for Windows Server 2008 This course provides learners with the skills necessary to monitor, maintain and troubleshoot network environments running XenApp for Windows Server 2008 software. Learners are introduced to the tools used to monitor the XenApp farm, record farm activity and generate reports. (CXA-300-1) Citrix XenApp 6.5 Advanced Administration Learn to monitor, maintain, optimize and troubleshoot Citrix XenApp 6.5 environments running on Windows Server 2008 R2 software. Learn the tools used to monitor the XenApp farm, record farm activity and generate reports, maintain data and server integrity and to scale, optimize and troubleshoot the XenApp farm. (CXA-200-1W) Implementing Citrix XenServer Enterprise Edition 5.0 Exam: #A09 NEW Students will gain experience installing and configuring a virtualization server and connecting to the server with XenCenter; creating virtual machines and managing virtual machine life-cycle operations; and creating a XenServer resource pool and connecting to remote storage. In addition, students will explore XenMotion and automatic virtual machine placement. (CXS-202-1) Citrix XenServer 5.6 Administration Exam: #A24 In this course students will learn skills necessary to configure and administer XenServer 5.6, XenCenter, and Provisioning Services 5.6. (CXS-202-2) Citrix XenServer 5.6 Administration Exam: #A24 NEW Students will learn skills necessary to configure and administer XenServer 5.6, XenCenter, and Provisioning Services 5.6. and gain hands-on experience in configuring and managing a XenServer virtualization server, creating Windows and Linux virtual machines, using XenMotion and automatic virtual machine placement and more. Being another face in the crowd never looked so good Train to achieve nationally recognized certifications Visit our web site at If you are interested in a course or version not listed, please contact your Account Manager. BECOME PART OF THE IT CROWD 22 Web: Phone: (888) info@ksicloud.com

23 Microsoft Authorized Technical Training IT PROFESSIONAL WINDOWS 7 (6292) Installing & Configuring 3 Days Windows 7 Client This course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. (6293) Troubleshooting & Supporting 3 Days Windows 7 in the Enterprise Exam: # Learn to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. (6294) Planning & Managing Windows 7 Desktop Deployments & Environments Exam: # This course will teach students how to plan and deploy Windows 7 desktops in large organizations. They will also learn how to design, configure, and manage the Windows 7 client environment. (50322) Configuring & Administering Windows 7 Exam: # This course, intended for experienced IT professionals, shows students how to configure and administer Microsoft Windows 7 as a standalone installation or in a corporate environment as a part of a Windows Active Directory domain. (50331) Windows 7 Enterprise Desktop Support Technician and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. WINDOWS SERVER 2008 (6416) Updating Your Network Infrastructure & Active Directory Exam: # and skills to work with Network Infrastructure and Active Directory technologies in Windows Server It is intended for individuals who already have experience with Network Infrastructure and Active Directory technologies in Windows Server 2000 or Windows Server 2003 to upgrade their skills to Windows Server (6417) Updating Your Application 3 Days Platform Technology Skills to Windows Server 2008 Exam: # and skills to work with Network Infrastructure and Active Directory technologies in Windows Server It is intended for individuals who already have experience with Network Infrastructure and Active Directory technologies in Windows Server 2000 or Windows Server 2003 to upgrade their skills to Windows Server Web: Phone: (888) info@ksicloud.com

24 Microsoft Authorized Technical Training (6422) Implementing & Managing 3 Days Windows Server 2008 HYPER-V This course teaches students how to implement and manage Windows Server 2008 Hyper-V. It also teaches students how to manage Hyper-V with Solution Center Virtual Machine Manager (SCVMM) and with PowerShell. (6423) Implementing & Managing 3 Days Windows Server 2008 Clustering This course introduces Windows Server 2008 clustering and provides students with the knowledge and skills to implement, maintain, and troubleshoot clusters. (6425) Configuring & Troubleshooting Windows Server 2008 Active Directory Domain Services Exam: # This course provides the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, monitor and troubleshoot Active Directory related issues. (6426) Configuring Identity 3 Days & Troubleshooting & Access Solutions With Windows Server 2008 Active Directory Exam: # This course provides the knowledge and skills that IT professionals need to configure identity and access solutions with Windows Server 2008 Active Directory. (6427) Configuring & Troubleshooting 3 Days Internet Information Services In Windows Server 2008 Exam: # This course provides the knowledge and skills that IT professionals need to configure identity and access solutions with Windows Server 2008 Active Directory. (6428) Configuring & Troubleshooting Windows Server 2008 Terminal Services Exam: # Students will learn to configure, manage, monitor, and troubleshoot a Terminal Services (TS) environment. Focus is on configuring of TS core functionality, TS licensing, TS Gateway, and TS Web Access. (6429) Configuring & Managing 3 Days Windows Media Services for Windows Server 2008 Exam: # and skills to configure and manage Windows Media Services. Students will learn how to configure Live Streaming solutions, configure On- Demand Streaming solutions, configure service roles, configure logging and plug-ins, configure Advanced Streaming solutions 7.0, and configure Windows Media Services availability solutions. (6430) Planning for Windows Server 3 Days 2008 Servers This course is aimed at server administrators and is not a how-to course; therefore, it has a significant number of planning exercises with less focus on hands-on exercises than some courses. (6431) Managing & Maintaining Windows Servers 2008 Network Infrastructure Servers and skills to manage and maintain Windows Server 2008 network infrastructure servers. (6432) Managing & Maintaining Windows Servers 2008 Active Directory Servers and skills to manage and maintain Windows Server 2008 Active Directory servers. The course focuses on the Active Directory server life cycle. (6433) Planning & Implementing Windows Server 2008 Exam: # Students will learn to plan and implement a Windows Server 2008 and Windows Server 2008 R2 environment. It incorporates both the planning of the server infrastructure and key aspects of the implementation, management and maintenance of Active Directory and Network Infrastructure. (6434) Automating Windows Server 3 Days 2008 Administration with Microsoft Windows PowerShell and skills to utilize Windows PowerShell for administering and automating administration of Windows Server (6435) Designing a Windows Server 2008 Network Infrastructure This course will provide students with an understanding of how to design a Windows Server 2008 Network Infrastructure that meets business and technical requirements for network services. (6436) Designing a Windows Server 2008 Active Directory Infrastructure & Services This course will provide students with an understanding of how to design a Windows Server 2008 Network Infrastructure that meets business and technical requirements for network services. (6437) Designing a Windows Server 3 Days 2008 Applications Infrastructure Exam: # This course will prepare IT professionals for the role of Enterprise Administrator. Students will learn how to design application infrastructure solutions based on Windows Server 2008 to meet varying business and technical requirements. 24 Web: Phone: (888) info@ksicloud.com

25 Microsoft Authorized Technical Training (10159) Updating Your Windows 3 Days Server Technology Skills R2 Students will learn Windows Server 2008 Technology Specialist skills and new features of Windows Server 2008 R2. The course facilitates accelerated learning of Windows Server 2008 R2 features and features enabled in Windows Server 2008 R2 for Windows 7. (10215) Implementing & Managing Microsoft Server Virtualization Exam: # and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. (50273) Planning & Designing Microsoft Virtualization Solutions Learn to design a complex data center and desktop architecture using Microsoft Windows Server 2008 R2 with Hyper-V or Hyper-V Server 2008 R2, Remote Desktop Services (RDS), System Center Suite, Microsoft Enterprise Desktop Virtualization (MED-V), Application Virtualization 4.6 (APP-V), as well as supporting applications and utilities. (10324) Implementing & Managing Microsoft Desktop Virtualization Exam: # and skills to implement and manage desktop virtualization solutions. This course provides an overview of virtualization and the various Microsoft products that you can use to implement and deploy a virtualization solution. The course explains how to configure and manage a MED-V deployment. (10533) Deploying, Configuring, & Administrating Microsoft LYNC Server 2010 Exam: # The course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. (10534) Planning & Designing A Microsoft LYNC Server 2010 Solution Exam: # This course teaches how to plan and design a Microsoft Lync Server 2010 solution to IT professionals. The course emphasizes Voice features in Lync 2010 from a deployment perspective. In this course, students learn how to plan and design a Lync Server 2010 system. The labs in this course utilize the Lync Server 2010 Planning Workbook and Planning Tool. (10325) Automating Administration With Windows PowerShell 2.0 This course, intended for IT professionals, will help students learn how to utilize Windows PowerShell for administering and automating administration of Windows-based servers. (50414) Microsoft Windows 4 Days PowerShell V2 for Administrators This course, intended for systems administrators, provides students with the knowledge and skills to leverage Microsoft Windows PowerShell v2 to administer their Windows environment. WINDOWS SERVER 2003 (2276) Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts Exam: # This course provides students with the skills and knowledge necessary to configure a Windowsbased computer to operate in a Microsoft Windows Server 2003 networking infrastructure. (2277) Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Exam: # and skills to implement, manage and maintain a Microsoft Windows Server 2003 network infrastructure. Students will learn about routing, Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS). (2278) Planning & Maintaining A Microsoft Windows Server 2003 Network Infrastructure Exam: # This course enables students employed or seeking a position as a Systems Engineer to enhance their Microsoft Windows Server 2003 networking skills. (2279) Planning, Implementing Maintaining A Microsoft Windows Server 2003 Active Directory Infrastructure Exam: # This course is for students employed or seeking a position as a Systems Engineer who want to enhance their Windows Server 2003 Active Directory skills. (2282) Designing A Microsoft Windows Server 2003 Active Directory & Network Infrastructure Exam: # This course provides students with the skills necessary to design a Microsoft Active Directory service and network infrastructure for a Windows Server 2003 environment. (2297) Planning, Implementing, Managing, & Maintaining A Microsoft Windows Server 2003 Environment for an MCSE on Windows 2000 Exam: # This course provides systems engineers who want to update their skills from Windows 2000 to Windows Server 2003 with the knowledge and new skills that they need to plan, implement, manage, and maintain a Microsoft Windows Server 2003 networked environment. (2823) Implementing & Administrating Security In A Microsoft Windows Server 2003 Network This course addresses planning, configuring and implementing secure Windows Server 2003 networks, including perimeter security with Internet Security and Acceleration (ISA) Server Web: Phone: (888) info@ksicloud.com

26 Microsoft Authorized Technical Training EXCHANGE SERVER 2010 (10135) Configuring, Managing & Troubleshooting Microsoft Exchange Server 2010 and skills to configure and manage an Exchange Server 2010 messaging environment, as well as provide guidelines, best practices, & considerations that will help you optimize your Exchange Server deployment. (10165) Updating Your Skills From Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 The course will provide an accelerated skillsupgrade path and also provide additional support for the two Exchange Server 2010 exams. (10165) Updating Your Skills From Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 The course will provide an accelerated skillsupgrade path and also provide additional support for the two Exchange Server 2010 exams. (10233) Designing & Deploying Messaging Solutions With Microsoft Exchange Server 2010 This course teaches the student to design and deploy messaging solutions with Microsoft Exchange Server OFFICE 2007 (5058) Deploying Microsoft Office 2007 Professional Plus Exam: # and skills that they need to effectively deploy Microsoft Office Students also learn about the Office 2007 setup and multilingual architecture. (5927) Microsoft Office Project 2007, 3 Days Managing Projects Exam: # and skills to initiate, plan, execute, monitor and control, and close enterprise projects by using the Microsoft Office Project Server 2007 enterprise tool. (5928) Microsoft Office Project Server 3 Days 2007, Managing Projects Exam: # and skills to initiate, plan, execute, monitor and control, and close enterprise projects by using the Microsoft Office Project Server 2007 enterprise tool. (5929) Microsoft Office Project Server 3 Days 2007, Managing Projects & Programs Exam: # and skills to use the Microsoft Office Project Server 2007 enterprise tool to initiate, plan, execute, monitor and control, and close enterprise programs and to customize the enterprise environment. OFFICE COMMUNICATIONS SERVER (5177) Implementing & Maintaining Instant Messaging Using MS Office Communications Server 2007 This course teaches instant messaging functionalities available in Microsoft Office Communications Server 2007, the architecture in the Standard and Enterprise Editions, and considerations involved in implementing them. (5178) Implementing & Maintaining Audio/Visual Conferencing & Web Conferencing Using MS Office Communications Server 2007 and skills to plan, deploy, and manage audio/ visual and Web conferencing by using Microsoft Office Communications Server (5179) Implementing & Maintaining Telephony Using Microsoft Office Communications Server 2007 and skills to initiate, plan, execute, monitor and control, and close enterprise projects by using the Microsoft Office Project Server 2007 enterprise tool. Visit our web site at If you are interested in a course or version not listed, please contact your Account Manager. 26 Web: Phone: (888) info@ksicloud.com

27 Microsoft Authorized Technical Training (50214) Implement & Maintain IM/Presence, Conferencing & Telephony Using MS Office Comm Server 2007 R2 This course covers the topologies supported by Office Communications Server 2007, as well as the designing, implementing, and troubleshooting of an Office Communications Server 2007 R2 solution. This includes implementing telephony, conferencing, and group chat solutions. SHAREPOINT 2010 SharePoint 2010 Introduction & Overview Students learn about the SharePoint application, how to add data, create and configure libraries, lists, security, web parts, sub sites, content types, site columns, workflows, and Information management policies. SharePoint 2010 Site Collection Administrator Students will learn about content management tools, storage strategies and the use of business connectivity services. Also, how to create and implement an InfoPath form, create custom workflows with SharePoint Designer 2010, use advanced web parts, create Access Services web sites, and use Excel and Visio Services. SharePoint Foundation 2010 Level l In this course, students will create and edit a team website. This course is useful for students who will access, manage or create a SharePoint team site. SharePoint Foundation 2010 Level ll In this course, students will manage site collections and components. This course is designed for not necessarily for IT professionals, but for individuals, such as administrative assistants, who will be managing SharePoint sites. SharePoint 2010 Site Owner Students will learn how to master Windows PowerShell to optimize your SharePoint 2010 environment. The course takes you through scripted installations, Web Applications, Site Collections, Sites, permissions, Service Applications, Content Databases, Backup & Restore and much more using Windows PowerShell, get an in-depth experience on how to master lists, list items and document libraries using Windows PowerShell. SharePoint 2010 Business Analyst Level 4 Learn how to create data centric SharePoint web Applications. SharePoint Designer 2010 Level l Construct a website using SharePoint Designer and incorporating SharePoint Controls for collaborative intranets. SharePoint Designer 2010 Level ll Utilize SharePoint Designer to integrate dynamic content, database binding and SharePoint Web Parts. (10174) Configuring & Administrating Microsoft SharePoint 2010 Exam: # This course, intended for IT professionals, teaches students how to install, configure and administer SharePoint. (10175) Microsoft SharePoint 2010 Application Development This course, intended for professional developers, provides practical information and labs that enable students to build solutions on the Microsoft SharePoint 2010 platform. (10231) Designing a Microsoft SharePoint 2010 Infrastructure Exam: # This course, intended for IT professionals, shows students how to design and deploy Microsoft SharePoint (10232) Designing & Developing Microsoft SharePoint Server 2010 Applications This course, intended for IT professionals, teaches students the skills and best practices to help their organizations design and develop effective SharePoint applications. (50351) SharePoint 2010 Overview Developer This course teaches the new development changes that were made to SharePoint 2010 including (Sandboxed solutions, LINQ, REST, Client Object Model, BCS, Workflows and Claims based authentication. (50352) SharePoint 2010 Overview 3 Days IT Professionals In this course, students will explore new end user features exposed in SharePoint (50353) SharePoint 2010 Overview 3 Days End Users This course looks at the new architectural changes made to SharePoint 2010 and how to upgrade your 2007 environment to (50354) SharePoint 2010 SharePoint Designer This course discusses how to navigate and use the new Ribbon interface, new features from Designer, what changes have been made to the actions and conditions of work flows, how to build external content types, and how to modify Out Of the Box Workflows. 27 Web: Phone: (888) info@ksicloud.com

28 Microsoft Authorized Technical Training (50429) SharePoint 2010 Business Intelligence This course explores how to use SharePoint as your platform for Business Intelligence. Journey through the SharePoint Business Intelligence Center, Excel Services, Reporting Services, Analysis Service, Performance Point and PowerPivot. (50470) Microsoft SharePoint Server 2010 For the Site Owner/Power User This class is designed for the site owner/ power user of a SharePoint site who needs to know how to create sites and lists and manage users. SHAREPOINT 2007 SHAREPOINT SERVICES 3.0 SharePoint Server (MOSS) 2007 Site Owner Level l Students will gain a working knowledge of document libraries, workflows, meta data and site columns, content types, lists, site customizations, user security, sub sites, Office integration and explore different methods for organizing content. SharePoint Server (MOSS) 2007 Site Owner Level ll This course is designed for users who have the responsibility to create and manage a Microsoft SharePoint Server 2007 site for a group of other users to consume. (5061) Implementing Microsoft Office 3 Days SharePoint Server 2007 Level ll and skills required to implement MS Office SharePoint Server 2007 successfully in their organization. (6438) Implementing & Administrating Windows SharePoint Services 3.0 In Windows Server2008 This course provides the knowledge and skills that IT Professionals need to configure Microsoft Windows SharePoint Services in Windows Server (50047) Advanced IT Pro Course For MS Office SharePoint Server 2007 & Windows SharePoint Services 3.0 and skills to plan, deploy, and configure server farm solutions with Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0. The course focuses on key deployment and configuration tasks. (50064) Advanced SharePoint 2007 Development and skills to become a top-notch Microsoft SharePoint 2007 Developer. From AJAX to Event Handlers and Features, you will gain important insight into the internal workings of SharePoint (50146) Programming Microsoft Office SharePoint Server This 5 day deep-dive will guide individuals through the process of architecting and developing Microsoft Office SharePoint applications and customizations with a focus on MOSS fundamentals and features and how to extend them. (50149) SharePoint 2007 Operations This 5 day deep-dive will guide individuals through the process of architecting and setting up SharePoint 2007 applications and customizations from an Operations viewpoint. Customizing SharePoint 2007 Applications 3 Days This course focuses on the features in SharePoint 2007 that support application development and customization. Attendees will be provided with an overview of the customization of SharePoint sites using tools such as SharePoint Designer 2007 and Visual Studio SMALL BUSINESS SERVER (6445) Implementing & Administrating Windows Small Business Server 2008 This course provides the knowledge and skills that IT Professionals need to configure Microsoft Windows SharePoint Services in Windows Server INTERNET INFORMATION SERVICES (50557) Microsoft Jump Start: 3 Days Office 365 For IT Professionals The course is specially tailored for technologists looking for real-world proof of how cloud-based Office 365 enables organizations to solve more problems from more places. (6427) Configuring & Troubleshooting 3 Days Internet Information Services In Windows Server 2008 In this course, students will learn to install, configure, maintain, and troubleshoot an Internet Information Services (IIS) 7.0 Web Server in Windows Server Web: Phone: (888) info@ksicloud.com

29 Microsoft Authorized Technical Training MANAGEMENT INSTRUMENTATION (6451) Planning, Deploying & Managing Microsoft Systems Center Configuration Manager 2007 Exam: # and skills to plan, deploy, and manage Configuration Manager (10747) Administering System Center Unified Access Gateway Configuration Manager Students will gain the knowledge and skills to configure and manage a System Center 2012 Configuration Manager site and its associated site systems in the role of Configuration Manager administrators. (10748) Deploying System Center Days Unified Access Gateway 2010 Configuration Manager Students will learn how to plan and deploy a System Center 2012 Configuration Manager hierarchy, including a central administration site (CAS), one or more primary sites and secondary sites, and all associated site systems. (50217) Planning, Deploying & 4 Days Maintaining Microsoft System Center Service Manager 2010 The course focuses on implementing, configuring and integrating Service Manager with other System Center products. (50028) Managing System Center Operations Manager 2007 Exam: # Provides the knowledge and skills to managing a Systems Center Operations Manager 2007 management group and is intended to develop the necessary skills to install and manage Operations Manager 2007 management servers and supporting roles. SECURITY (50357) Implementing ForeFront Threat Management Gateway Configuration Manager and skills to envision, design, and deploy web access, remote access and mail protection solutions using Microsoft Forefront Threat Management Gateway 2010 (TMG), enabling you to identify the requirements and make the appropriate design decisions that will come up during the deployment process. (50402) Implementing ForeFront 3 Days Unified Access Gateway 2010 Learn to design and deploy remote access solutions using Microsoft Forefront Unified Access Gateway 2010 (UAG). Forefront UAG provides organizations with unparalleled flexibility in providing access to network resources (such as Web sites and internal applications) with granular access control, custom content protection, and endpoint validation. (50382) Implementing ForeFront 4 Days Identity Manager 2010 This course introduces and explains the features and capabilities of Microsoft Forefront Identity Manager 2010 (FIM), and provides an overview of the solution scenarios that FIM addresses. SQL SERVER 2012 (10775) Administering Microsoft SQL Server 2012 Databases Exam: # and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching individuals how to use SQL Server 2012 product features and tools related to maintaining a database. (10776) Developing Microsoft SQL Server 2012 Databases Exam: # This course introduces SQL Server 2012 and describes logical table design, indexing and query plans. It also focusses on the creation of database objects including views, stored procedures, along with parameters, and functions. Other common aspects of procedure coding, such as transactions, concurrency, error handling, triggers, and SQL CLR are also covered in this course. (10777) Implementing a Data Warehouse With Microsoft SQL Server 2012 Exam: # Students will learn how to create a data warehouse with SQL Server 2012, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services. (10778) Implementing Data Models & Reports With Microsoft SQL Server 2012 Exam: # Students will learn how to implement PowerPivot and tabular data models, create and deliver rich data visualizations with Power View and SQL Server Reporting Services, and discover business insights by using data mining. SQL SERVER 2008 (2778) Writing Queries Using 3 Days Microsoft SQL Server 2008 Transact-SQL Exam: # This 3-day instructor led course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server (6231) Maintaining a Microsoft SQL Server 2008 Database Exam: # and skills to maintain a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a database. 29 Web: Phone: (888) info@ksicloud.com

30 Microsoft Authorized Technical Training (6232) Implementing A Microsoft SQL Server 2008 Database Exam: # and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database. (6234) Implementing And Maintaining 3 Days Microsoft SQL Server 2008 Analysis Services Exam: # This course discusses how to use the Analysis Services development tools to create an Analysis Services database and an OLAP cube, and how to use the Analysis Services management and administrative tools to manage an Analysis Services solution. (6235) Implementing And Maintaining 3 Days Microsoft SQL Server 2008 Reporting Services Exam: # This course teaches students how to implement an Integration Services solution in an organization. The course discusses how to develop, deploy, and manage Integration Services packages. (6236) Implementing And Maintaining 3 Days Microsoft SQL Server 2008 Reporting Services Exam: # This course teaches students how to implement a Reporting Services solution in an organization, including how to use the Reporting Services development tools to create reports and how to use the Reporting Services management and administrative tools to manage a Reporting Services solution. (50068) Microsoft SQL Server Days For Oracle Database Administrators Students will gain skills to capitalize on their experience as an Oracle DBA to manage a Microsoft SQL Server system. A quick start for the Oracle DBA to map, compare and contrast the realm of Oracle database management to SQL Server database management. (50400) Designing, Optimizing, & Maintaining a Database Administration Solution For Microsoft SQL Server 2008 This course provides the knowledge and skills needed to design, optimize, and maintain a database administrative solution for Microsoft SQL Server (50430) Administering Team 3 Days Foundation Server 2010 and skills to manage Microsoft Team Foundation Server The course focuses on the technologies used in Team Foundation Server 2010 and the techniques used to deploy, manage and support Team Foundation Server DEVELOPER VISUAL STUDIO 2010 (10262) Developing Windows Applications With Visual Studio 2010 Exam: # In this course, experienced developers who know the basics of Windows Forms development gain more advanced Windows Client design and development skills. WinForms and WPF programming models, as well as relative strengths and when to use each technology, are covered. (10263) Developing Windows 3 Days Communications Foundation Solutions With Visual Studio 2010 Exam: # With this class, professional.net programmers will gain skills to develop distributed applications using WCF 4 and Microsoft Visual Studio (10264) Developing Web Applications With Microsoft Visual Studio 2010 Exam: # In this course students will learn to develop advanced ASP.NET MVC and Web Forms applications using.net Framework 4 tools and technologies. (10265) Developing Data Access Solutions with Visual Studio 2010 Exam: # In this course, developers experienced in Microsoft Visual Studio will learn to optimize and develop better performing data access code. (10266) Programming With C# Using Microsoft.Net Framework 4 The course focuses on C# program structure, language syntax, and implementation details with.net Framework 4.0. This course describes the new enhancements in the C# 4.0 language by using Visual Studio (10267) Introduction to Web Development With Microsoft Visual Studio 2010 This course provides knowledge and skills on developing Web applications by using Microsoft Visual Studio (10550) Programming in Visual Basic With Microsoft Visual Studio 2010 This course teaches you Visual Basic language syntax, program structure, and implementation by using Microsoft Visual Studio 2010 and the Microsoft.NET Framework 4. (10553) Fundamentals of XAML 3 Days & Microsoft Expression Blend Learn core and essential XAML skills and gain valuable experience developing XAML code in both Visual Studio 2010 and Expression Blend 4. (50255) Managing, Maintaining, 4 Days & Securing Your Networks Through Group Policy You will learn to control and manage computer systems and domain users running Windows Server 2003, Server 2008, XP, and Vista, create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages 30 Web: Phone: (888) info@ksicloud.com

31 Microsoft Authorized Technical Training (50466) Windows Azure Solutions 3 Days With Microsoft Visual Studio 2010 (50166) Programming The.NET Framework 3.5 DYNAMICS DYNAMICS CRM This class is an introduction to cloud computing and specifically Microsoft s public cloud offering in Windows Azure. In this class, you explore this new cloud operating system and learn how to write, deploy and monitor.net applications in Azure. VISUAL STUDIO 2008 (2310) Developing Web Applications Using Microsoft Visual Studio 2008 SP1 This course provides knowledge and skills on developing Web applications by using Microsoft Visual Studio 2008 SP1. (2957) Advanced Foundations of 3 Days Microsoft.NET 2.0 Development Exam: # and skills needed to create advanced Microsoft.NET applications. (4995) Programming With The Microsoft.NET Framework Using Microsoft Visual Studio 2005 Enables developers who are migrating from a different development language, an earlier version of Visual Basic.NET or Visual C#, or who have completed entry-level training and experience using Visual Studio 2005, to gain indepth guidance on programming the.net Framework versions 2.0 and 3.0 with Visual Studio NET PROGRAMMING / APPLICATION DEVELOPMENT (2433) Microsoft Visual Basic Scripting 3 Days Edition & Microsoft Windows Script Host Essentials Learn to manage Windows networks by using the Windows Script Host (WSH) and the Microsoft Visual Basic, Scripting Edition (VBScript) language. During the course, students will work on realworld scripts that they can use to manage computers running Windows Vista, Windows XP, and Windows Server 2003 operating systems. Students will also learn about Active Directory Service Interfaces (ADSI) and Windows Management Instrumentation (WMI). and skills to develop applications with the.net Framework 3.5, including Garbage Collection, Serialization, Streams and Application Domains, Interoperability, and Multithreading and Asynchronous Programming, which are also required for taking advantage of application frameworks on top of the core CLR such as WCF, LINQ etc. The course includes code samples, demos and exercises on the features from both a.net and a system-oriented point of view. (50277) Advanced Topics In Silverlight 3 Development This two day instructor-led course provides students with the knowledge and skills to develop Microsoft Silverlight 3 applications through a variety of available development tools and techniques. It introduces the new features and concepts being introduced with the new version of the technology. The course focuses on user interfaces, program structure and implementation details. (50278) Silverlight 3 Best Practices This one day instructor-led course provides students with the knowledge and skills of best practices in Microsoft Silverlight 3 applications development through a variety of available development techniques, tips and tricks. It introduces the new features and concepts being introduced with the new version of the technology and the patterns of usage of those new techniques. The course focuses on user interfaces, program structure and implementation details changes based on student previous knowledge of Silverlight 2/3. (50279) Silverlight 3 Development 3 Days This three day instructor-led course provides students with the knowledge and skills to develop Microsoft Silverlight 3 applications through a variety of available development tools and techniques. It introduces the new features and concepts being introduced with the new version of the technology. The course focuses on user interfaces, program structure and implementation details. (80290) Marketing Automation In Microsoft Dynamics CRM 2011 Learn how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. (80291) Sales Management In Microsoft Dynamics CRM 2011 This course shows you how to track and manage the sales process from potential to close. It provides insight on using the product catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. (80292) Service Management In Microsoft Dynamics CRM 2011 This course shows you service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. Learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. (80294) Microsoft Dynamics CRM Days Customization & Configuration Learn how to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. (80444) Workflow & Dialog Processes In Microsoft Dynamics CRM 2011 This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM Web: Phone: (888) info@ksicloud.com

32 Microsoft Authorized Technical Training Extending Microsoft Dynamics CRM This course provides students with the tools to extend the capabilities of Microsoft Dynamics CRM 4.0. Topics include design and system architecture, using Microsoft web services API, data queries, filtered views, setting up and creating custom workflow activities, plug-ins, application event programming, IFrames and URL addressable forms, and creating custom buttons and menus, and SQL Reporting Services for CRM. Workflow In Microsoft Dynamics CRM This course describes how to create, run, and monitor work flows to automate business processes, including automating the sales process, lead promotion and probable revenue, out-of-thebox workflow functionality, creating a basic workflow, the design process, updating triggers and much more. DYNAMICS GP Inventory Management This course teaches you how to control inventory challenges and maximize your company s net profits based on the way you do business. Also how to define default inventory account numbers, COGS, variances, sites, product classes, valuation methods and more, which will improve efficiency and cut down on costly data entry errors. General Ledger In Microsoft Dynamics GP This course covers processes required to enter chart of accounts and financial data into the system, including how to perform functions such as account reconciliation, budgeting, recurring and reversing entries, variable and fixed allocation methods, and period-end and year-end closing procedures. Microsoft Dynamics GP Fixed Assets This course covers processes to enter, depreciate, and retire fixed assets, including how Fixed Assets is integrated to Purchasing and Payables. Topics also include: changing asset information, mass changes, partial transfers, partial retirements, and retirement undo. Microsoft Dynamics GP Integration Manager This course develops your understanding of how to integrate outside systems with the Microsoft Dynamics GP accounting application through the use of tools designed to import records. An overview of the available integration and development tools is presented, including the benefits and required skills for each tool. Microsoft Dynamics GP Payroll This course covers the set up of employee information, tax information and all of the necessary setups to start the processing of payroll checks, including information on using direct deposit. It also focuses on the options available to maintain and retrieve key payroll data, closing periods, quarters and the year-end. Microsoft Dynamics GP Sales Order Processing This course covers entering quotes, orders, invoices, returns and backorders, ship items on sales orders, easily manage the life-cycle of your customer s order from the initial quote to the shipment documentation and final invoicing. Topics also include: setting up process holds for quality assurance and linking order documents to purchase orders. SmartLists & SmartList Builder Foundation This course helps users learn to organize and display data from the accounting system in a way that makes sense to them, and then search those records according to specific criteria. SmartList Builder takes the popular, easy-to-use SmartList tool in Microsoft Dynamics GP and dramatically increases its power and range. Receivables Management I In Microsoft Dynamics GP This course explores the basic elements of Microsoft Dynamics GP. Topics covered during this session include: system and company setup procedures, how to use key reports and inquiries, how to use SmartList to expand inquiry and analysis capabilities, business alerts, process server and tips for the user to personalize shortcuts and checklists to streamline business practices. Payables Management In Microsoft Dynamics GP This course examines the processes for entering vendors, vendor invoices and credit memos, processing checks, adjustments, prepayments, month-end closing, and cash flow control. Topics also include: how to capitalize on vendor discount dates to reduce payable liabilities and easily select the right vouchers for payment by date, vendor, number, or custom query to control cash outlay. Standard module reports will also be discussed. Purchase Order Processing In Microsoft Dynamics GP This course covers the types of purchase orders available and the steps for processing, entering receipts against purchase orders, entering invoices against purchase orders, editing, deleting, and voiding purchase orders, replenishing inventory quantities based on historical purchasing report information and how to view inventory quantity and cost information by vendor. Standard module reports will also be discussed. Microsoft Dynamics GP Human Resources This course explores the tight integration of Payroll and Human Resources or the standalone usage of Human Resources. Topics also include: the everyday tracking of Human Resources activities, the Applicant functionality to track the necessary information to hire quality employees, and the Attendance functionality which can be used to track employee attendance and absences using time codes. Standard module reports will also be discussed. MANAGEMENT REPORTER Management Reporter Design Essentials I This course covers the basic report design skills you need to create, maintain and distribute presentation quality reports using Microsoft Management Reporter. Topics also include: basic foundational skills, complex calculations, drag and drop reorganization, rounding adjustments and account sets, and report distribution options. Management Reporter Design Essentials II This course builds on the basic report design skills learned in Report Design Essentials I. Using Microsoft Management Reporter you learn advanced report design including linking to external worksheet data, linking row formats, multi company consolidations, currency translation reporting and cash flow. 32 Web: Phone: (888) info@ksicloud.com

33 Microsoft Authorized Technical Training DYNAMICS SL General Ledger In Microsoft Visit our web site at This course explores the processes required to enter financial data into the system, including account/subaccount validation, budgeting, recurring and reversing entries, allocation methods, month-end closing and year-end closing and consolidation. Topics also include intercompany and multi-company transactions. Dynamics SL Payables Students learn about setting up vendor discount dates, reducing payable liabilities, selecting the right vouchers for payment by date, vendor, number, or custom query to control cash outlay. Students are shown how to use comprehensive reporting features to present data in different ways, including standard reports such as Aged Accounts Payables, Vendor Trial Balance, Check Register, and the Accounts Payable Batch Register. Dynamics SL Receivables This course shows how to perform additional functions such as credit memos, prepayments, small balance write off, print customer statements, reverse and void payments, and month-end closing. Also included in the course are: setting terms for calculating document discount dates and due dates, using balance forward and open-item statements, and applying any mix of the comprehensive service and finance charges available. If you are interested in a course or version not listed, please contact your Account Manager. 33 Web: Phone: (888) info@ksicloud.com

34 Cognos Authorized Technical Training Cognos 8 B2455 IBM Cognos 8 BI Administration (V8.4) 3 Days IBM Cognos 8 BI Administration (v8.4) is a threeday, instructor-led course that is designed to teach new administrators the fundamental responsibilities of administering servers and content in IBM Cognos 8 BI. B2419 IBM Cognos 8 3 Days BI Administration: Advanced Architecture & Troubleshooting (V8.4) IBM Cognos 8 BI Administration: Advanced Architecture and Troubleshooting (V8.4) is a three -day instructor-led course that teaches participants how to identify components and subcomponents of the IBM Cognos 8 architecture and how to troubleshoot these components using various tools and techniques. B2451 Cognos 8 BI Analysis Studio: Analyze Data (V8.4) IBM Cognos 8 BI Analysis Studio: Analyze Data (V8.4) is a one-day, instructor-led course that teaches business authors to navigate and analyze data in Analysis Studio. Through a combination of lectures and hands-on workshops, attendees will discover trends, identify opportunities, and learn how to make better business decisions IBM Cognos 8 BI Query Studio: Build Ad Hoc Reports (V8.4) IBM Cognos 8 BI Query Studio: Build Ad Hoc Reports (v8.4) is a one-day, instructor-led course designed for business authors who want to learn how to create, modify and organize ad hoc reports. The course covers how to use different report capabilities, how to graphically display the data, and how to create reports with a consistent look and feel through the use of templates. B2482 IBM Cognos 8 4 Days BI Transformer: Design OLAP Models (V8.4) IBM Cognos 8 BI Transformer: Design OLAP Models (v8.4) is a four-day, instructor-led course that provides participants with knowledge of OLAP modeling concepts using Transformer. Participants will learn how to design, build, and maintain PowerCubes for use in IBM Cognos 8 BI so that end users can easily analyze data. B2432 IBM Cognos 8 BI: Essentials for Managing BI Projects (V8.4) IBM Cognos 8 BI: Essentials for Managing BI Projects (v8.4) is a two-day, instructor-led course that provides participants with essential knowledge to ensure the success of their Cognos 8 BI implementation. Participants will be introduced to the Cognos Solutions Implementation Methodology (CSIM), the elements of IBM Cognos 8 BI, and the underlying architecture. B2475 IBM Cognos 8 BI PowerPlay Administration (V8.4) 34 Web: Phone: (888) info@ksicloud.com IBM Cognos 8 BI PowerPlay Administration (V8.4) is a one day course that provides you with knowledge of how to administer IBM Cognos 8 BI PowerPlay applications in the IBM Cognos 8 BI environment. You will identify IBM Cognos 8 BI PowerPlay components and architecture, set server properties, schedule, monitor, log, and audit PowerPlay activities, set cube and report properties, and set security. B2474 IBM Cognos 8 BI PowerPlay Studio: Web Exploration (V8.4) IBM Cognos 8 BI PowerPlay Studio: Web Exploration (V8.4) is a one-day instructor-led course designed to teach you the basic skills they need to view, explore, format and distribute PowerPlay reports using PowerPlay Studio. You will learn to create reports, view multidimensional cube data, add calculations, and use graphical displays. The course also covers drag and drop within crosstabs, ranking, custom subsets and scenario dimensions. B5155 IBM Cognos 8 BI Administration (V Days IBM Cognos BI Administration (V10.1) is a threeday, instructor-led course that is designed to teach new administrators the fundamental tasks of administering servers and content in IBM Cognos BI. Through a combination of lectures and hands-on exercises, students will install and configure the IBM Cognos BI software, implement security, and manage the server components. B5151 IBM Cognos BI Analysis Studio: Analyze Data (V10.1) IBM Cognos BI Analysis Studio: Analyze Data (V10.1) is a one-day, instructor-led course that teaches business authors to navigate and analyze data in Analysis Studio. Through a combination of lectures and hands-on workshops, attendees will discover trends, identify opportunities, and learn how to make better business decisions. B5132 IBM Cognos BI Manage Projects (V10.1) IBM Cognos BI: Manage Projects (V10.1) is a twoday, instructor-led course that provides participants with essential knowledge to ensure the success of their Cognos 10 BI implementation. Participants will be introduced to the IBM Cognos Solutions Implementation Methodology (IBM CSIM), the elements of IBM Cognos 10 BI, and the underlying architecture. B5175 IBM Cognos PowerPlay Administration (V10.1) IBM Cognos PowerPlay Administration is a one day instructor-led course. It is designed provide attendees with the knowledge of how to administer IBM Cognos PowerPlay applications in the IBM Cognos BI environment. They will identify IBM Cognos PowerPlay components and architecture, set server properties, schedule, monitor, log and audit activities, set cube and report properties, and set security. B5150 IBM Cognos Query Studio: Build Ad Hoc Reports (V10.1) IBM Cognos Query Studio: Build Ad Hoc Reports (V10.1) is a one-day, instructor-led and instructorled on-line course designed for business authors who want to learn how to create, modify and organize ad hoc reports. This course covers how to use different report capabilities, how to graphically display data, and how to create reports with a consistent look and feel through the use of templates. B5160 IBM Cognos Report Studio: Author Professional Reports (V10.1) This course is designed for professional report authors to learn report building techniques using relational data models, and ways of enhancing and customizing, and managing professional reports. Attendees will participate in hands-on demos and workshops that illustrate key concepts while learning how to use the product. The second part of this course builds on topics learned in the Fundamentals section.

35 Cognos Authorized Technical Training B Days IBM Cognos Report Studio: Author Professional Reports Fundamentals (V10.1) IBM Cognos Report Studio: Author Professional Reports Fundamentals (V10.1) is a three-day, instructor-led course. It is designed for professional report authors to learn report building techniques using relational data models, and ways of enhancing and customizing, and managing professional reports. B5161 IBM Cognos Report Studio: Author Reports with Multidimensional (V10.1) IBM Cognos Report Studio: Author Reports with Multidimensional Data (V10.1) is an advanced two -day, instructor-led course in which professional report authors build on their experience with Report Studio by applying dimensional techniques to reports. B5182 IBM Cognos Transformer: Design OLAP Models (V10.1) 4 Days IBM Cognos Transformer: Design OLAP Models (V10.1) is a four-day, instructor-led course that provides developers with knowledge of OLAP modeling concepts using Transformer. Participants will learn how to design, build, and maintain PowerCubes for use in IBM Cognos BI so that end users can easily analyze data. I Days IBM Cognos BI Administration (V10.1) IBM Cognos BI Administration (V10.1) is an online instructor-led course that is designed to allow new administrators to learn the fundamental tasks of administering servers and content in IBM Cognos BI. Through a combination of information and hands-on exercises, students will install and configure the IBM Cognos BI software, implement security, and manage the server components. I5151 IBM Cognos BI Analysis Studio: Analyze Data (V10.1) IBM Cognos BI Analysis Studio: Analyze Data (V10.1) is a one-day, instructor-led course that teaches business authors to navigate and analyze data in Analysis Studio. Through a combination of lectures and hands-on workshops, attendees will discover trends, identify opportunities, and learn how to make better business decisions. Participants will learn techniques such as ranking, filtering, asymmetrical crosstabs, and graphing to help them analyze large volumes of data (whether OLAP or dimensionally modeled relational metadata. I5110 IBM Cognos BI What s New (V10.1) 35 Web: Phone: (888) info@ksicloud.com IBM Cognos BI What's New (V10.1) is a two-day instructor led course that provides participants with knowledge of new features offered in IBM Cognos BI (V10.1). Through lecture and hands-on experience, participants will discover the highvalue benefits of this release, including a simplified, more engaging business user experience, a richer, self-service reporting and analysis environment, workflow and collaboration, and easy application administration and life cycle. I5152 IBM Cognos Framework Manager: Design Metadata Models (V10.1) IBM Cognos Framework Manager: Design Metadata Models (V10.1) is a five-day, instructorled course that provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the Web, enabling end users to easily author reports and analyze data. I5174 IBM Cognos PowerPlay Studio: Web Exploration (V10.1) IBM Cognos PowerPlay Studio: Web Exploration (V10.1) is a one-day instructor-led/instructor-led online course designed to teach users the basic skills they need to view, explore, format and distribute results using IBM Cognos PowerPlay Studio. Participants will learn to create reports, view multidimensional cube data, add calculations, and use graphical displays. The course also covers drag and drop within crosstabs, ranking, custom subsets and scenario dimensions. I5175 IBM Cognos PowerPlay Administration (V10.1) IBM Cognos PowerPlay Administration is a one day instructor-led course. It is designed provide attendees with the knowledge of how to administer IBM Cognos PowerPlay applications in the IBM Cognos BI environment. They will identify IBM Cognos PowerPlay components and architecture, set server properties, schedule, monitor, log and audit activities, set cube and report properties, and set security. I5150 IBM Cognos Query Studio: Build Ad Hoc Reports (V10.1) IBM Cognos Query Studio: Build Ad Hoc Reports (V10.1) is a one-day, instructor-led and instructorled on-line course designed for business authors who want to learn how to create, modify and organize ad hoc reports. This course covers how to use different report capabilities, how to graphically display data, and how to create reports with a consistent look and feel through the use of templates. The course also covers basic administrative tasks, such as scheduling reports and delivering reports in different formats (e.g. HTML, PDF, Excel). WebSphere WA380 WebSphere Application Server V8 Administration for Windows This 5-day instructor-led course teaches students the skills needed to install and administer IBM WebSphere Application Server V8. As the latest release of WebSphere Application Server, Version 8 offers users enhanced support for standards, emerging technology, and a choice of development frameworks. WA370 IBM WebSphere Application Server V7 Administration for Windows This 5-day instructor-led course teaches students the skills needed to install and administer IBM WebSphere Application Server V7. As the latest release of WebSphere Application Server, Version 7 offers users enhanced support for standards, emerging technology, and a choice of development frameworks. WA580 WebSphere Application Server V8 Administration for Linux This 5-day instructor-led course teaches students the skills needed to install and administer IBM WebSphere Application Server V8. As the latest release of WebSphere Application Server, Version 8 offers users enhanced support for standards, emerging technology, and a choice of development frameworks.

36 Oracle Authorized Technical Training Oracle ORC100 Oracle Database 11g: Administration Workshop I DBA This course is your first step towards success as an Oracle professional, designed to give you a firm foundation in basic database administration. In this class, you'll learn how to install and maintain an Oracle database. You will gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Visit our web site at ORC101 3 Days Oracle Database 10g: Managing Oracle on Linux for System Administrators This course prepares a Linux system administrator for managing a system on which Oracle Database has been installed. Elements of how Oracle works on Enterprise Linux and specific steps for preparing Linux for a database installation are covered. This course provides the system administrator, who already has some Linux experience, with the skills needed to diagnose an Oracle Database using system administration tools. ORC102 Oracle Database: Introduction to SQL This course covers creating indexes and constraints, and altering existing schema objects. Additionally, participants learn how to create and query external tables. In order to query and manipulate data within the database, to use the dictionary views to retrieve metadata and create reports about their schema objects, participants get to understand the advanced features of SQL. Some of the date-time functions available in the Oracle Database are also covered. This course also discusses how to use the regular expression support in SQL. ORC103 3 Days Oracle Database 11g: SQL Tuning Workshop If you are interested in a course or version not listed, please contact your Account Manager. This course counts towards the Hands-on course requirement for the Oracle Database 11g Administrator Certification. Only instructor-led inclass or instructor-led online formats of this course will meet the Certification Hands-on Requirement. Self Study CD-Rom and Knowledge Center courses DO NOT meet the Hands-on Requirement. 36 Web: Phone: (888) info@ksicloud.com

37 DESKTOP APPLICATIONS ADOBE Acrobat 9.0 Dreamweaver CS5 Flash CS5 Share files electronically by , over a network, or on the web, so that the recipients can view, print and offer feedback. Design, build, and upload a web site. Create and manipulate a wide variety of objects ranging from simple graphic designs to complex animations. Acrobat 9.0 Dreamweaver CS5 Flash CS5 Convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. Develop professional looking web pages and rollover effects. Plan, design, and develop complex Flash projects. Adobe CS5 Dreamweaver CS5 Flash Workshop Utilize the new features in Photoshop, Illustrator, InDesign, Flash, and Dreamweaver released as part of Adobe Creative Suite 5. Create database driven web sites and dynamic content. Create motion tweens and classic tweens. Button symbols, Movie Clip symbols and nesting animations will be discussed. Dreamweaver Workshop Build a web site from the ground up including planning a web site, optimizing images, using Dreamweaver tools to create HTML & Dreamweaver Workshop Mastering Skills Build a web site from the ground up including planning a web site, optimizing images, using Dreamweaver tools to create HTML & CSS and uploading a site. Illustrator Workshop Master the pen toll for tracing techniques. 37 Web: Phone: (888) info@ksicloud.com

38 DESKTOP APPLICATIONS ADOBE Illustrator CS5 Photoshop CS5 Create illustrations, logos, advertisements, or other graphic documents. Create and enhance graphics for print and the web. Visit our web site at Illustrator Photoshop CS5 Create complex illustrations using the pen. Create layer masks, layer effects and enhance photos for print and the web. If you are interested in a course or version not listed, please contact your Account Manager. InDesign CS5 Publisher 2010 Deploy the advanced techniques to create documents for pre-press. Create newsletters brochures, business cards, postcards and flyers. InDesign CS5 Deploy the advanced techniques to create documents for pre-press. 38 Web: Phone: (888) info@ksicloud.com