Blue Shield Mobile FAQs
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- Maximillian Wilkinson
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1 1 Blue Shield Mobile FAQs Q. What is Blue Shield s mobile website? A. Blue Shield s mobile website streamlines our most popular and useful online features for access through your mobile device s browser. Unlike a mobile app that must be downloaded and installed - and only available for specific devices - our mobile website is easily accessible through the browser on any smart phone. Q. What are Blue Shield s Mobile Apps? A. They are downloadable applications for iphone and Android smart phones that allow guests and members to quickly and easily access the same features and functionalities available through the mobile website. The free mobile apps can be found on itunes and Google Play. Just search for Blue Shield of California Mobile. Q. How do I access Blue Shield s mobile website? A. Access the mobile website from any smart phone using in your mobile browser. To access personal health plan information, log in with your username and password. If you do not have a username and password, create an account (register) from the mobile website. Q. Are Blue Shield s mobile website and mobile apps secure? A. Just like our full site members must log in with their user name and password to access personal plan and benefits information. Because members can use the same user name and password for the mobile website, mobile apps and full site members only need to register once. Q. Which online tools and resources can I use with Blue Shield s mobile website and mobile apps? A. You have on-the-go access to these popular tools: Register for online and mobile access Find a doctor, pharmacy, or urgent care center near you View your plan summary details Look up your recent claims activity Download and view an online version of your ID card Call the NurseHelp 24/7 line for health related questions View more mobile features below. To access the full range of online information and tools, select the Full Site link on your mobile device. Q. Can all Blue Shield members access their plan information on Blue Shield Mobile? A. No, not all members are able to log in to the mobile web or app to access personal plan information: Medicare Advantage plans, Medicare Supplement plans, and FEP members do not have access. These members do have access to Find a Provider/Facility and Urgent Care Centers. Q. What if I have only a vision or dental plan with Blue Shield? A. Vision-only plan members can access Find a Provider/Facility and Urgent Care Center as a guest but cannot register or access plan information through the Blue Shield mobile website or mobile apps. Dental-only plan members are able to register and log in to the mobile website and mobile apps, however plan and benefit information is not yet available. Dental-only plan members can access all other member features; Find a Provider/Facility or Urgent Care, View ID Card, NurseHelp 24/7, Feedback and Contact Us. Q. What if I ve forgotten my username or password? A. The mobile website and mobile apps will connect you to the full website to retrieve or reset your username and password. Q. Is the information on the full website the same as the information on the mobile website and mobile apps? A. Content from the full website has been shortened or removed to streamline what is displayed on the mobile website.
2 2 View ID Card Members can see a PDF image of their member ID card once they log in. View Plan Summary Members can access important plan information from the mobile website: Member Overview Member ID & Group Number Covered Members Medical Plan Overview Copays for Common Services (Find benefit details under Copays) Annual Copayment Maximum Annual Deductible
3 3 View Claims All Claims Claims by Date Find Urgent Care Prospects & Members can search for Urgent Care. Members can log in when searching for results tailored specifically to their plan type or a different designated plan type. Plan Type (Search another plan) Search by Facility Name (optional) Distance Location (My Current Location, My Home Address (members only) or Another Address) Results include address, phone number, distance and view Map Choose a facility to see turn-by-turn directions to the location
4 4 Find a Provider/Facility Prospects and Members can search for Providers and Facilities. Members can log in when searching for results tailored specifically to their plan type or a different designated plan type. Provider/Facility Options: Doctor Facility, Hospital, Urgent Care Dentist Vision Care Provider Pharmacy Durable Medical Equipment Search options include professional specialty and location Results include name, address, phone number, distance, and turn-by-turn directions NurseHelp 24/7 Members have instant access to NurseHelp service 24/7.
5 5 Shop for Plans Prospects seeking insurance quotes can Get a Quote with our online Quote & Apply tool on the full website or Find an Agent on the mobile website. Feedback Registered members can provide feedback on a variety of topics Contact Us Members and guests have multiple contact options. An independent member of the Blue Shield Association
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