Online Privacy in the Library

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1 Online Privacy in the Library Mike Robinson Chair, Intellectual Freedom Committee Alaska Library Association

2 Introduction Need for privacy Threats to privacy in the library Safeguards Public awareness

3 Why Online Privacy? Safety & security Human diginity Intellectual freedom Constitutional & legal rights

4 Why Online Privacy? 1st Admendment Free speech includes freedom to read Surveillence chills inquiry

5 Why Online Privacy? ALA Library Bill of Rights Confidentiality of library records Opposition to Patriot Act Libraries as champions for privacy

6 Threats to Privacy Social media & the cloud Data mining Content personalization Data theft Activity tracking Surveillance & Monitoring & filtering Wifi hotspots Malware & hacking Mobile apps & devices Data sharing

7 Threats in the Library Public computers & networks Integrated library systems Library catalog & websites Ebooks & other econtent

8 Threats - Public Computer Access control software Display screens Web browsing Digital fingerprints Malware

9 Threats - Networks Monitoring Content filters esp. those that break https Packet sniffers esp. wifi Weak wifi encryption Rogue wifi hotspots

10 Threats - ILS Over retention of user data Unencrypted data transmissions Notifications & reports Personally identifiable information & PINs Unencrypted backups

11 Threats - Catalog & Websites Lack of https Web analytics & logfiles Personalization Social - comments, ratings, recommendations, etc Embedded content & scripts

12 Threats - Ebooks & Econtent Lack of https Identity managment & DRM Vendor policies & practices about user data Sharing with 3rd parties

13 Safeguards for Privacy July 2, 2001 Privacy audit Privacy policies Public computer & network Integrated library system Library catalog & website Vendor agreements & licenses

14 Safeguards Privacy Audit Survey all technologies provided by the library Describe current practices Evaluate existing policies Make recommendations

15 Safeguards Privacy Policies Guidance ALA, FIPP, state law Create privacy-specific polices Add privacy to existing policies Ways to inform users FTC Fair Information Practice Principles (FIPP), May

16 Safeguards - Public Computer Purge records of logins Anonymous access Privacy filters on screens Check out laptops, tablets Up-to-date software Erasure software

17 Safeguards - Public Computer Clear cache, cookies, history on browser exit Install extensions like Privacy Badger, Https Everywhere Set search to to Duck Duck Go, Start Page Tor Browser or TAILS OS for anonymous access

18 Safeguards - Networks Purge network access logs Don't break https with content filters Limit access to ethernet ports Zone network traffic for staff PCs, public PCs, wifi, etc Deploy wifi with proper encryption Monitor for rogue wifi hotspots

19 Safeguards - ILS Purge user data logs, encryt backups, purge old backups Use with SSL with staff clients, SIP, APIs, RFID when possible or use VPN Avoid sending sensitive information like book titles in clear-text notifications Aggregate or anonmize personal user data in reports, control access to reports Avoid collecting unnecessary personal information like SSN If possible restrict acess to PIN and other sensitive information in staff client Train staff in handling sensitive information

20 Safeguards- Catalog/Websites Encrypt websites & catalogs Piwik alternative to Google Analytics Default to opt-in for personalization with ability to later opt-out Anonymous or authenticated users for social features? Vet embedded content & scripts, they often share data with 3rd parties

21 Safeguards Ebooks/Econtent Libraries should make privacy a criteria when purchasing content Vendors should disclose their policies & practices around user data License agreements & contracts should address privacy issues Libraries should inform users of privacy implications when accessing online content

22 Public Awareness Transparency Digital literacy Library programming

23 Awareness Transparency Online world full of threats to privacy Tradeoff between privacy and convenience Users should be able to make informed decisions

24 Awareness Literacy People often feel powerless to protect their privacy Privacy should be part of any digital literacy training Librarians should become the privacy experts in their community

25 Awareness Programming People are concerned about online privacy Great topic for civic engagement Libraries can provide leadership

26 Online Privacy in the Library Mike Robinson Chair, Intellectual Freedom Committee Alaska Library Association

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