ETC Quick Guide. Emphasis Backup System. Overview. Preparation for Backup. Note: Note: CAUTION:

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1 ETC Quick Guide Emphasis Backup System Overview (supported in v2.0.1 software and above) involves two separate Emphasis Servers running on the same network. One server is set as the Master, which is the primary interface for running/programming the show. The other is set as the Backup Server which duplicates any saved show files, as well as tracks the playback of any show. Expression/Insight Facepanel Users - Though it is preferable to have separate facepanels for each Emphasis Server, it is possible to run Emphasis backup with only one Expression or Insight facepanel. Use of the A/B keyswitch allows you to alternate facepanel control between active Emphasis Servers. We do not recommended configuring your backup system with only a single Express facepanel, as it has no keyswitch. Preparation for Backup Some changes must be made to system settings in order to prepare the system for backup. IP Addressing, System ID, Device names, and Facepanel configuration are all involved in Backup System Setup. This section is intended for users who have some familiarity with ethernet systems and ETCNet2 addressing. If you are unsure about the backup setup process, it is highly recommended that you contact ETC Technical Services for assistance. Do not configure your backup system/servers while connected to the main network. Systems set to the same System ID or IP Address on the same network will cause conflicts between servers. To prevent any System ID or IP Address errors, we recommend that you disconnect your servers from the network throughout configuration. This will eliminate the possibility of servers conflicting. Americas 3031 Pleasant View Road, P.O. Box , Middleton, Wisconsin USA Tel: Fax: Europe Unit 5, Victoria Industrial Estate, Victoria Road, London W3 6UU, UK Tel: +44 (0) Fax: +44 (0) Asia Room , Tower III Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Kowloon, Hong Kong Tel: Fax: Web: (US) (UK) (Asia) Service: Toll free: Comments about this document: 4200M Rev A Released 12/2004 Copyright 2004 Electronic Theatre Controls, Inc. All Rights Reserved. Product information and specifictions subject to change Setup Guide Page 1 of 10 Electronic Theatre Controls, Inc.

2 Server Setup Prepare for Multiple Servers on the Network Running multiple Emphasis Servers on the same network can cause issues within the ETCNet2 structure. Specifically, problems within Time Service and BootP service may arise. BootP is a base-level network service that provides IP Address management to devices on your ETC Network. Time Service synchronizes time on all ETC network devices. Multiple copies of either service are redundant. Therefore, to reduce network traffic, we recommend disabling these services on all but one Emphasis server. You must restart your Emphasis Server after disabling these services for the changes to take effect. Disable ETC PCTime Service on all but one Emphasis Servers: Step 1: Login to your Emphasis Server as System Manager. If you are already logged on to Emphasis as the Emphasis User, exit Emphasis and login as System Manager. Step 2: Press + R to launch the Run Menu. This will bring up a window titled Run. Step 3: In the Open field, type services.msc and click OK. This will open the Services Control Panel and the Services (Local) list. Step 4: Scroll through the list to find ETC PCTime Service. Right-click on this and select Properties. This will open the Time Service Properties window. Step 5: In the Startup Type: field, use the scroll-down menu to change the setting from Automatic to disabled. Step 6: Click OK. Continue from the Services Window to disable Bootp Service as well (see next section). Disable ETC Bootp Service on all but one Emphasis Servers: Step 1: Login to your Emphasis Server as System Manager. If you are already logged on to Emphasis as the Emphasis User, exit Emphasis and login as System Manager. Step 2: Press + R to launch the Run Menu. This will bring up a window titled Run. Step 3: In the Open field, type services.msc and click OK. This will open the Services Control Panel and the Services (Local) list. Step 4: Scroll through the list to find ETCBootpService. Right-click on this and select Properties. This will open the Bootp Service Properties window. Step 5: In the Startup Type: field, use the scroll-down menu to change the setting from Automatic to disabled. Step 6: Click OK. Step 7: Close out of the Services Window and restart your Emphasis Server. Backup System IP Addresses Each Emphasis Server (Master and Backup) must have its own unique IP Address. If your servers are fresh out-of-the-box or have recently received a full disk image, they will have the same IP Address. Therefore the IP Address of at least one Emphasis server must be changed to a different IP Address. However, we recommend changing the IP Address on both of your servers. Setup Guide Page 2 of 10 Electronic Theatre Controls, Inc.

3 Before altering any IP addresses, there are two network situations to consider. If you have multiple server systems running on the same network (i.e. a separate Emphasis system in a different venue, but on the same network) If your Emphasis system is running on a non-dedicated ETC network (i.e. network has other non-etc equipment running on it) If either of these situations applies to your Emphasis System, please do not proceed with the steps below. Contact your network administrator or ETC Technical Services before altering your IP address. Change the Emphasis Server IP address: Step 1: Login to your Emphasis Server as System Manager. If you are already logged on to Emphasis as the Emphasis User, exit Emphasis and login as System Manager. Step 2: Press + E to launch Windows Explorer. This will bring up a window titled My Computer. Step 3: Along the left hand side of the window is an icon titled, My Network Places. Right-click this icon and select Properties from the popup window. This will open a window titled, Network Connections. Step 4: In this window, right-click the icon titled, Local Area Connection and select Properties. This will open a window titled, Local Area Connection Properties. Step 5: Click to select Internet Protocol (TCP/IP) and then click the button labeled Properties. This will open a window titled, Internet Protocol (TCP/IP) Properties. Step 6: Make sure that Use the following IP Address and Use following DNS server address are enabled (checked). Default entries are: IP Address Subnet Gateway Step 7: Change the IP Address and Gateway on your servers to Master IP Address Master Gateway Backup IP Address Backup Gateway Step 8: Click OK and proceed with the normal restart/shut down procedure. Step 9: Repeat this process with your other Emphasis Server. Setup Guide Page 3 of 10 Electronic Theatre Controls, Inc.

4 Backup System ID The System ID identifies the servers to other ETC equipment on the network. Each Emphasis Server (Master and Backup) must have its own unique System ID. Your Emphasis Servers default to a System ID setting of 0. Therefore you must change the System ID on at least one of your Emphasis servers. However, we recommend changing the System ID on both servers. System ID must be a number between 0 and 254. Set Backup System ID: Step 1: With both servers disconnected from the main network, turn on your servers. Step 2: Login to your Emphasis Server as System Manager. If you are already logged on to Emphasis as the Emphasis User, exit Emphasis and login as System Manager. Wait for Emphasis to load. Step 3: Minimize Emphasis and then maximize the Emphasis Console application. Step 4: In the Options menu, click System Id. Step 5: Enter the new System ID in the System field. The number entered must be different from other servers (default 0) and between You can also enter a System Name from this window. See Server Names below. Step 6: Step 7: Step 8: Step 9: Step 10: Step 11: Minimize Emphasis Console and then maximize Emphasis. In the Emphasis Mode Options menu, click Application Options. Click the Emphasis tab. Type the new System ID in the System field. Be sure this number matches the number entered in the Emphasis Console application. Click OK and proceed with normal restart procedures. Repeat this process with your other Emphasis Server Server Names For ease of identification, it is recommended that you give the Master and Backup Servers unique names. This can be done in Emphasis Console from the same window used to change the System ID. See Backup System ID above. After making changes to IP address, System ID, or System Name, you must restart your Emphasis Server(s) for any changes to take effect. Setup Guide Page 4 of 10 Electronic Theatre Controls, Inc.

5 Set Backup EDMX Priority In the event that the Master Server fails, the Backup Server must override any EDMX signal that may still be coming from the Master. Therefore, it is necessary to set the Backup Server to a higher EDMX Priority (Lower number) than the Master Server Priority. When in backup, the Backup Server is EDMX disabled until activated or switched to Stand Alone or Master mode. To change the EDMX Priority of your Emphasis Control System: Step 1: In the Emphasis mode Setup menu, click IO. Step 2: In the EDMX Priority field, enter the new value. This may be any value between The default value is 10. Be sure the number entered is lower (higher priority) than the Master Server. Step 3: Click OK. Once you have made the changes to IP Address and System ID as indicated above, it is safe to boot both servers and connect them to the main network. Set Master Server to Master Mode If you have completed the above steps, you may now activate both servers on the main network. You must set your intended Master Server to Master Mode. Set Master Mode on intended Master Server: Step 1: In the Emphasis Mode Setup Menu, click System Backup. Step 2: Step 3: Click to select Master. Click OK. Your server will now run in Master Mode. Setup Guide Page 5 of 10 Electronic Theatre Controls, Inc.

6 Set Backup Server to Backup Mode Once you have prepared both servers as indicated above, you are ready to begin backing up your Master Server. Set Backup Mode on intended Backup Server: Step 1: In the Emphasis Mode Setup menu, click System Backup. Step 2: Step 3: Step 4: Click to select Backup. In the System ID to Backup field, type the System ID of the Master Server. Click OK. Your Backup Server will enter backup mode, and will display its backup status on the monitor screen. Facepanel Setup Depending on your system, you may have to make changes to the configuration of your facepanel. Facepanel IP Address If you are using two facepanels (Master and Backup), you will have to change the IP Address of at least one of the facepanels. Ensure that your Backup Facepanel is set to a unique IP address. Setup Guide Page 6 of 10 Electronic Theatre Controls, Inc.

7 Change the Backup Facepanel IP Address: Step 1: Power up or reboot the Facepanel. Step 2: When the prompt appears at startup, press [1][2][3] to enter the Configuration menu. Step 3: Press [Enter] to view the ETCNet2 menu. Step 4: Press [ ] to select IP Address. Press [Enter]. Default entries are: IP Address Gateway Step 5: Change the IP Address and Gateway on one of your facepanels to IP Address Gateway Step 6: Press [S8] to save your settings and exit the ETCNet2 configuration screen. Step 7: Press [S8] to save your settings and exit the main configuration screen. Facepanel A/B Switch Configuration You can configure your Expression or Insight facepanel s A/B keyswitch to allow you to connect the Facepanel to one of two available Emphasis Servers. Each Emphasis Server must have a unique System ID to operate on the same network. Use the Facepanel s Configuration menu to assign System ID s to the A and B sides of the switch. Configure the Facepanel s A/B keyswitch: Step 1: Power up or reboot the Facepanel. Step 2: When the prompt appears at startup, press [1][2][3] to enter the Configuration menu. Step 3: Press [Enter] to view the ETCNet2 menu. Step 4: Press [Enter] to select Emphasis Server System ID A, the System ID for the A side of the switch. Step 5: Using the numeric keypad, enter the System ID you want to connect to when the key is turned to the A side (left) of the switch and press [Enter]. Alternatively, press [ ] [Enter] to display the Processor Select screen when the switch is turned to A. Step 6: Press [ ] [Enter] to select Emphasis Server System ID B, the System ID for the B side of the switch. Step 7: Using the numeric keypad, enter the System ID you want to connect to when the key is turned to the B side (right) of the switch and press [Enter]. Alternatively, press [ ] [Enter] to display the Processor Select screen when the switch is turned to B. If you make an error while changing any of these settings, and you want to return to the previously stored values, do not press [S8]. Simply turn the facepanel power off and on again. The previous settings will be restored. Step 8: Step 9: Press [S8] to save your settings and exit the ETCNet2 configuration screen. Press [S8] to save your settings and exit the main configuration screen. Setup Guide Page 7 of 10 Electronic Theatre Controls, Inc.

8 Running in Backup Mode You may power up your Emphasis Backup system in any order. It does not matter in what order or how much time elapses between turning on the systems. While running two servers in a backup system in normal operation all programming and playback must be done from the Master Server. A copy of the show file is saved on the Backup Server. The Backup Server receives the show file any time you load or save a show file. Captured channels are not mimicked in Backup. Parked dimmers/channels are saved with the show file, therefore they will also be parked on Backup. SAVE OFTEN WHEN PROGRAMMING/RECORDING CUES. Backup of show data during programming is only accomplished when show files are saved. Allow the Master to complete save operations before loading or saving again. Rapid fire Load/Save operations can cause the Backup Server to lose synchronization with the Master. Playback in Backup The Backup Server will mimic any playback action. As you play back your show, the Backup Server will keep track of the playback list. Therefore, the Backup Server, when activated, can continue playback where the Master left off. Do not place Read-Only files on the Backup Server. Read-Only files can not be written over and can cause a loss of synchronization with the Master Server. Setup Guide Page 8 of 10 Electronic Theatre Controls, Inc.

9 What To Do If Your Master Server Fails Switching over to the Backup Server is not automatic. You must notice that the Master has failed and then manually activate it. To prepare you for the unlikely event that your Master Server fails, be sure you fully understand and can perform the following procedures. During show playback, time will be precious and you should have a firm grasp of these procedures to ensure a smooth transition to backup. When running in Backup, run in Show Mode on the Backup Server. If the Master Server fails, the text on the Backup Server screen will change to Trying to Back up System ID. At this point, you should activate the Backup Server. If You are Running Backup with Only One Facepanel Switch to Backup Server: Step 1: Step 2: Step 3: Step 4: Move to the Backup System server. If you are using a KVM switch, switch it over to the Backup Server. Using the mouse and the virtual facepanel, click [Stage], then [Blind], then [Setup]. These three buttons must be clicked within 1.5 seconds of each other. Backup will take control of the system. You can use the mouse and virtual facepanel on the activated Backup Server to continue to play back your show. If you have an Expression or Insight facepanel with a properly configured keyswitch, you can key over to System B on the facepanel and use it for continued show playback. Continue to use the Backup Server for playback until such time as you can safely assess the cause of the Master Server failure. We recommend activating backup from the Backup Server s Virtual Facepanel. However, it is possible to activate backup from your single Expression/Insight Facepanel. To do so, turn the keyswitch on your Expression Facepanel over to the B system, wait for it to connect to the Backup Server, then press [Stage] [Blind] [Setup]. Setup Guide Page 9 of 10 Electronic Theatre Controls, Inc.

10 If You are Running Backup with Two Facepanels: Switch to Backup Server: Step 1: Move to the Backup System Facepanel. Step 2: On the facepanel, press [Stage], then [Blind], then [Setup]. These three buttons must be clicked within 1.5 seconds of each other. Backup will take control of the system. Step 3: You can continue to playback your show from either the Backup Facepanel or from the backup Virtual Facepanel. Step 4: Continue to use the Backup Server for playback until such time as you can safely assess the cause of the Master Server failure. Systems set up as Backup will always look for the Master Server to which they are assigned unless you activate the Backup system ([Stage][Blind][Setup]); after which, you can reconfigure the backup as a Master or Stand Alone Server. Emphasis Backup operation relies upon a functioning Ethernet network. Failures in the network switch or other networking equipment may impair Emphasis backup functions. Returning Your System to Backup After you have assessed and corrected the failure of the Master Server, you must return the system to its backup state. The easiest way to do this is to simply restart your Emphasis Backup Server. However, you can also follow the procedure below. Return to Backup Server to Emphasis Backup mode: Step 1: In the Emphasis Mode Setup menu, click System Backup Step 2: Click to select Backup. Step 3: Ensure the System ID to Backup field displays the System ID of the Master Server. Step 4: Click OK. Your Backup Server will enter backup mode, and will display its backup status on the monitor screen. It is recommended that you refrain from editing your show from the Backup Server. Edits made to the show file will not be saved by the Master Server while the Backup Server is in control. If you have edited your show from the Backup Server, you have two options for transferring your edits to the Master Server: Save your edited show file from the Backup Server to external media (CD or memory stick) and then load the show file from the save device onto your original Master Server. After saving to the Master Server, you may return to your original backup mode. Alternatively, reset your Backup Server as the Master and vice versa for the Master Server. Then save your show on the new Master Server. This will update the show file on both servers. After saving the edited show file, you may return to your original Master/Backup configuration. Setup Guide Page 10 of 10 Electronic Theatre Controls, Inc.

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