Business travel. with Added value Controlled costs Managed policy Enhanced service

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1 Business travel with Added value Controlled costs Managed policy Enhanced service

2 Traveleads delivering an excellent service for over 40 years Travel procurement today is as challenging and complex as it has ever been, with a bewildering variety of distribution channels all vying for the attention of the corporate buyer and all promising to be the best option for your organisation. The greatest difficulty in such a fast-changing world is that of measuring cost and value, and this is where a relationship with an experienced travel management company can pay huge dividends. Traveleads is one of the UK s longest-established, highly successful, independent travel specialists. We are viewed by our clients as trusted partners as we bring professional scrutiny and rationale to the procurement process. I wanted to pass on our thanks for the help and support you gave JD whilst he was stranded at Frankfurt Airport during last week s dreadful weather. You applied your usual magic and managed to get him onto a flight ahead of a very long queue of people. You and your team at Traveleads are always so wonderful on such occasions and we would like you to know how much you are appreciated LT, Danoptra Ltd, Leeds

3 our strengths Exceptional staff our team are highly skilled, experienced and passionate about supporting our clients Customer Service our Achieving Excellence training programme ensures that we maintain and deliver the highest standards of customer service Excellent supplier relationships give us access to better deals and support for our clients Innovative technology which we constantly develop and improve A determination to be the best since our start in 1971 I would like to express my thanks to Eric for his diligence last night and this morning in saving me from a lot of grief. This level of customer service is greatly appreciated and I only hope that my company inspires similar sentiments in our customers. SB, Director, Berwin & Berwin, Leeds

4 our services comprehensive, Flight sourcing Sourcing flights and prices on line can be very time consuming and there is a potential to hugely overspend if you don t understand market pricing. Online bookings can also hide a minefield of charges and penalties which you don t discover until it s too late! As with most complex jobs, it really is better to trust expert to deliver you the best result. Working with Traveleads, you can benefit from our professional technology to quickly access: 1,000+ passenger-carrying airlines Low-cost carriers throughout the world Wholesale fares from over 40 quality international airlines A full database of last-minute sale fares Professional scrutiny and pricing of multi-sector journeys Aircraft charter from an executive jet through to a wide-bodied airliner Advice on fare conditions, flexibility and change/cancel information Instant e-ticketing and confirmation Management of your corporate and traveller frequent flyer schemes Rail travel We make arranging and controlling your rail travel simple by offering you some great choices: Easy to use self-book systems which integrate your travel policy Self-ticketing solutions Access to ticket on departure at mainline stations The option of a full consultant booking service with ticket delivery Automatic comparisons of fare types to give you the cheapest solutions Full cost centre and data collection Detailed analysis and CO2 reporting We can also help when your travel takes you further afield, and can provide you with both Eurostar and overseas rail service reservations and tickets all handled with a single call to our expert consultants. Ferries/Eurotunnel When you need to use inshore or international ferry crossings, we re here to help make it easy. We represent all of the UK s Irish, Scandinavian and European ferry operators, inshore ferry operators in Scotland, the south coast and Eurotunnel.

5 considered and consistent. Accommodation booking services We can help you find the ideal place to stay, in the best location for your needs, at the most attractive rates. Worldwide hotel sourcing Budget hotel chains in UK, Europe and USA Aparthotels or longer-term apartments globally Access to major event/conference/ exhibition bed-banks Our consultants will ask about your location preferences, style of accommodation, budgets and service preferences. We will check listed rates, online rates, preferred rates and any special deals to ensure that we offer the lowest price each time. We can arrange for you to settle costs on check out; we can prepay accommodation and we can also accept billing from the supplier after you ve checked out whichever you prefer. Visa and passport services Our specialist consular partners provide a secure and rapid turnaround of visa applications to enter those countries with visa requirements. We will provide you with the relevant documentation and guidance for all applications, and then deliver your passport and documents to the relevant authorities. For USA entry we provide easy links to the ESTA programme and our consultants provide a rapid processing service to obtain Australian entry visas within minutes via our main reservations system. Car/vehicle hire services We can book you any type of vehicle, from a small electric urban vehicle up to luxury and sports cars and commercial vehicles of all types. UK or worldwide, we will locate and reserve the right vehicle for you: Self-drive, including delivery and collection where required Chauffeur drive Meet and greet services We have excellent UK and global links to coach transport providers, for group exercises, and wherever you are going in the world we will source you a highly reputable transport provider. I was provided with honest and relevant advice and this helped me to take the correct decisions I fully appreciate how lucky I was to get home in such a short time frame in the circumstances. KSP, Business Development Manager, Dynamic Systems, Aberdeen

6 The human touch 24-hour care there when you need it Traveleads provides emergency out-ofhours assistance to travellers using our own skilled personnel. Urgent changes handled quickly and efficiently Ticket re-issue and revalidation Control of additional costs Policy compliance monitoring Additional requirements (hotels, cars etc.) taken care of Technology and you Reporting and finance We strive to be a paperless, low impact organisation in all that we do, and our Finance team can deliver: Electronic invoices Online and electronic statements Direct debit and BACS payment options Lodged card solutions Online MI reporting, available 24/7 free of charge Bespoke solutions and reporting integration by agreement Your organisation, your people, your rules: We respect all three and dedicate resources to the care we provide to them. Accurate, secure client profiling software Detailed individual traveller profiles Travel policy integration into the booking process Self-book options for air, hotel car and rail Self-booking technology programmed to ensure compliance with your travel policy Management of corporate loyalty schemes Detailed care for travellers with disabilities Monitoring of frequent travellers and VIPs SMS alerts in case of major travel disruption Traveller tracking We know that travelling a lot is hard work and can be frustrating, so we go the extra mile to make all of your travellers feel that they re being treated as individuals and not just as passengers. I would like to thank you and all the Traveleads team for all the help you have given me in the nine years I have been with OCS. The service has always been exceptional. IP, PA to Directors, OCS Group UK Ltd, Leeds Our technology is constantly developing.

7 I ve been meaning to drop you a line for a while now to express my gratitude for the services and responsive support given by the team at Traveleads. The excellent level of service offered is professional whilst friendly and it s a pleasure to be working with you thanks to all! IL, Wolfson Microelectronics, Edinburgh The way we work: Professional help, with a personal touch Delivering great value to our clients Listening to and working with our clients Providing care for all travellers Always seeking excellence Leeds Office: New York House 1 Harper Street Leeds LS2 7EA t: Edinburgh Office: 39 George Street Edinburgh EH2 2NH t: e:

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