I D C M a n u f a c t u r i n g I n s i g h t s : A f t e r m a r k e t a n d S e r v i c e S t r a t e g i e s

Size: px
Start display at page:

Download "I D C M a n u f a c t u r i n g I n s i g h t s : A f t e r m a r k e t a n d S e r v i c e S t r a t e g i e s"

Transcription

1 Global Headquarters: 5 Speen Street Framingham, MA USA P F I DC MarketScape: Worldwide Warranty T r a n s action Management 2012 Vendor Asse ssment I D C M a n u f a c t u r i n g I n s i g h t s : A f t e r m a r k e t a n d S e r v i c e S t r a t e g i e s VENDOR ASSESSMENT Sheila Brennan Joe Barkai #MI I N T H I S E X C E R P T The content for this Excerpt was taken directly from the IDC MarketScape: "IDC MarketScape: Worldwide Warranty Transaction Management 2012 Vendor Assessment" by Sheila Brennan and Joe Barkai (Doc # MI235797). All or parts of the following sections are included in this excerpt: IDC Manufacturing Opinion, In This Study, Situation Overview, Future Outlook, Essential Guidance, Learn More, Related Research, and Synopsis. Also included are Figures 1 and 2. I D C M A N U F A C T U R I N G I N S I G H T S O P I N I O N IDC Manufacturing Insights' research shows that warranty organizations still have significant work to do to improve efficiency and be leveraged by the enterprise for product quality improvement and service differentiation in the marketplace. Yet for many, warranty remains a largely untapped resource, and each warranty transaction is another lost opportunity to increase customer satisfaction and loyalty. Warranty transaction management systems are at the epicenter of customer interactions in the service world and are being called upon to do more than simply process claims. Many original equipment manufacturers (OEMs) today seek software packages with advanced functionality to replace disparate and cumbersome legacy systems and antiquated manual processes. However, as more warranty software vendors enter into the market, OEMs and brand owners face increased difficulty in sorting through the differing flavors of warranty software offerings. This IDC MarketScape report examines the capabilities and strategies of the key vendors of warranty transaction management software to provide essential guidance to product companies seeking to improve warranty management capabilities. Key findings include: All warranty management software providers evaluated in this report offer the fundamental warranty transaction functionality, business rules engine, and ancillary capabilities required by manufacturers today to process claims, execute material returns, July 2012, IDC Manufacturing Insights #MI235797e IDC Manufacturing Insights: Aftermarket and Service Strategies: Vendor Assessment

2 and recover costs from suppliers. However, differences in functionality and approaches do exist, especially when it comes to specific industry practices, so buyers need to develop a detailed evaluation plan to determine which, if any, of these are relevant. Some may find these critical, whereas others could find that essentially any of the vendors can meet their needs. The strategic fit of a vendor with an organization, and the alignment of the vendor's product road map with the organization's current and future warranty management and IT road map, should be paramount in vendor selection. To reduce implementation risks and cost, and to maximize business value from a warranty management application, manufacturers must ensure that fundamental warranty process structures and collaboration between functional entities within and outside of the enterprise are in place. I N T H I S S T U D Y This IDC Manufacturing Insights study uses the IDC MarketScape software vendor assessment model to provide a quantitative and qualitative assessment of the capabilities and strategies of the key vendors of warranty software. The assessment is based on buyer and vendor surveys, analysts' assessment, and research of industry best practices. This study comprises four key sections. The first is a definition and description of the characteristics that IDC Manufacturing Insights analysts have determined to be most critical in selecting a warranty analytics software package and influence vendors' long-term and short-term market position. The second part is the aggregation and visual representation of the evaluation into a single bubble chart format. This display concisely exhibits the observed and quantified scores of the software providers reviewed. The document continues with profiles and a brief assessment of each of the vendors and concludes with IDC Manufacturing Insights' essential guidance for warranty analytics software buyers and vendors. #MI235797e 2012 IDC Manufacturing Insights

3 M e t h o d o l o g y The IDC MarketScape is an IDC research methodology designed to identify the factors most conducive to deliver customer value in a given market and assess vendors participating in the market against those factors. This relative assessment provides buyers and vendors with a consistent and objective view of key market participants relative to market trends and needs and to other market participants. The general evaluation methodology and process is as follows (see the Learn More section later in this document for a detailed description of the evaluation criteria methodology): Market assessment using industry knowledge and ongoing research, combined with user interviews, buyer surveys, and the input of a review board of IDC experts Development of specific evaluation metrics to identify the ability of a vendor to meet short- and long-term market needs Compilation of vendor and product data: Detailed product and company information provided by vendor Product demonstration and briefing on capabilities and road map IDC and public data resources Customer interviews Quantitative and qualitative assessment of each vendor against the evaluation criteria Review of scores and assessment with each vendor prior to publication to ensure factual accuracy S I T U A T I O N O V E R V I E W I n t r o d u c t i o n As manufacturing growth in key sectors has been stunted by the uncertain economy, companies are faced by an urgent need to reduce costs, improve quality, and retain customers. Yet product complexity continues to increase to meet the ever-growing demands of globally connected and increasingly educated consumers, and warranty claims and costs continue to plague many companies. Furthermore, IDC Manufacturing Insights' research shows that: 2012 IDC Manufacturing Insights #MI235797e Page 1

4 Warranty cost variability is exorbitant within industries and even within individual companies when viewed over time. The overall industry's ability to drive warranty improvement is limited for lack of adequate methods and tools. The use of benchmarking to assess performance and implement continuous improvement is minimal. The application of IT tools to manage warranty transactions, perform warranty and quality analysis, and improve financial management is highly inconsistent. IDC Manufacturing Insights has established the Warranty Capability Maturity Model (WCMM) (see Methods and Practices: Warranty Capabilities Maturity Model, IDC Manufacturing Insights #MI227896, May 2011) to assist manufacturers in self-assessment and continuous improvement and to help them make certain foundational processes are in place that will ensure investments in processes or tools will generate the maximum benefit (see Figure 1). This IDC MarketScape focuses on the market for warranty transaction management applications, which, according to Figure 1, should be adopted in the early to middle stages of maturity along with managed processes. Page 2 #MI235797e 2012 IDC Manufacturing Insights

5 F I G U R E 1 W a r r a n t y M a n a g e m e n t C a p a b i l i t y M a t u r i t y M o d e l Source: IDC Manufacturing Insights, 2012 Warranty Transaction Management Applications Warranty transaction management applications have evolved beyond simply processing warranty claims. IDC Manufacturing Insights asserts that minimal basic functionality in today's out-of-the-box system should include integrated functionality for: Warranty and extended warranty contract and policy definition, whereby customer entitlement is captured and managed Web-based product registration (remote or internal) Campaign management, for example, product recall and service campaign definition and tracking Web-based warranty claim entry Dynamic warranty rules creation and management by business users (versus company's IT or contract or vendor's services) for warranty policy management and claims processing (pre IDC Manufacturing Insights #MI235797e Page 3

6 authorization, entitlement verification, suspect claims identification, adjudication, etc.) Warranty claim tracking and escalation path assignment Return material authorization (RMA) for receiving customer product and tracking parts return Support for efficient supplier cost recovery Warranty analytics to provide early warning detection capabilities of quality failures and suspect claim analysis and to improve warranty reserves forecasting. Analysis of warranty analytic capabilities can be found in IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment, IDC Manufacturing Insights #MI233833, March 2012). Out-of-the-box functionality that speeds time to value, such as industry and role-specific report templates, or predefined business rules that can be activated or deactivated, is desirable. But these capabilities must be combined with system flexibility. Business users must have the ability to customize workflows and reports through user-friendly interfaces without IT involvement after the system has been implemented, in order to keep pace with the changing business environment. As cloud-based delivery and mobile applications are becoming mainstream, warranty management software buyers expect these to be available as needed. For product organizations that need to provide field repair, a tight integration between warranty management and field service is highly desirable. Page 4 #MI235797e 2012 IDC Manufacturing Insights

7 F U T U R E O U T L O O K For many manufacturers, warranty remains an underutilized resource for cost savings, improved cash flow, increased quality, and enhanced customer satisfaction. Warranty management will become an increasingly important capability of product companies. But increased market pressure will lead to growing investments in warranty software to more efficiently capture and manage transactions, better leverage information in the enterprise for improvements, and take advantage of each customer interaction. Manufacturers will look for software providers with not only basic features and functions but industry experience and detailed strategic road maps that align with their own. Buyers will want to ensure that enterprise systems are tightly integrated with the warranty system to exploit warranty analytic capabilities and ensure closed-loop connection to quality. For companies that provide warranty repair of installed assets and manage field service operations, integration with field service planning and execution systems will also become more pressing. Manufacturers will place more focus on functionality that provides visibility into customer satisfaction with warranty programs and service experience. System flexibility to fully understand and document customer goodwill opportunities and their impact will be needed. As more manufacturers adopt mobile technologies and software-as-aservice (SaaS) models to improve access and lower the burden on IT budgets, they will prefer vendors that exploit these effectively. I D C M a r k e t S c a p e W a r r a n t y T r a n s a c t i o n M a n a g e m e n t M a r k e t V e n d o r A s s e s s m e n t The IDC MarketScape vendor assessment for warranty transaction management represents IDC Manufacturing Insights' evaluation of the vendors that are able to meet current market needs and are likely to gain market share over the next few years, as denoted in Figure 2. Position in the upper right of the grid indicates that vendors are well positioned to meet market needs. IDC Manufacturing Insights divided potential key strategy measures for success into two primary categories: capabilities and strategy. The most critical criteria for positioning on the y-axis and the x-axis are as follows: 2012 IDC Manufacturing Insights #MI235797e Page 5

8 Position on the y-axis reflects the vendor's current capabilities and how aligned it is to customer needs. Under this category, IDC Manufacturing Insights analysts look at how well a vendor is building/delivering capabilities that enable it to meet customer technical and business needs. Position on the x-axis or strategy axis indicates how well the vendor's future strategy aligns with what customers will require in three to five years. The strategy category focuses on high-level strategic decisions and underlying assumptions about offerings, customer segments, businesses, and go-to-market plans for the future, in this case defined as the next three to five years. Figure 2 shows each vendor's position in the vendor assessment chart. Its market share is indicated by the size of the bubble, and a (+), (-), or (=) icon indicates whether the vendor is growing faster than, slower than, or at the same pace of the overall market growth, respectively. Market size and growth rates are estimated and are relative to the vendors included in this analysis. Thus a (-) does not mean a lack of growth but rather merely that a particular vendor's growth is below the average growth of the other vendors under evaluation. Page 6 #MI235797e 2012 IDC Manufacturing Insights

9 F I G U R E 2 I D C M a r k e t S c a p e : W a r r a n t y T r a n s a c t i o n M a n a g e m e n t M a r k e t V e n d o r A s s e s s m e n t Source: IDC Manufacturing Insights, 2012 Vendor Summary Analysis The sections that follow provide more information and detail the key observations made regarding one vendor's offering, capabilities, and strategy that led to their position in Figure 2. PTC PTC, founded in 1985, is headquartered in Needham, Massachusetts, and is best known for its parametric solid modeling and PLM software. More recently, PTC has been focused on expanding its capabilities to include service life-cycle management (SLM), and in late 2011, it acquired 4C Solutions (4CS), which had been active in the warranty industry for 15 years with its iwarranty application. PTC most 2012 IDC Manufacturing Insights #MI235797e Page 7

10 recently attained annual revenue exceeding $1 billion, and although the revenue from warranty systems accounts for a fraction of that, PTC is one of the largest and most tenured players in this market, with its 4CS bench strength. PTC's iwarranty implementations span across multiple industries, including automotive, farm, construction, industrial machinery, A&D, high tech, consumer products, and retail. Based on its scores in this IDC MarketScape, PTC is the only warranty software vendor positioned in the Leaders category. Through a series of modules, PTC's iwarranty offering contains all basic functionality, that is, product registration, claims adjudication, parts return, and supplier recovery. PTC's iwarranty application offers a rich portfolio of out-of-the-box reports and templates, augmented by system flexibility to allow business users to customize the software for their business. iwarranty offers a large number of predefined business rules that can be activated (or deactivated) for managing business process flow, transactions, and thresholds for claims validation. Business users can additionally define their own rules. PTC also offers an integrated warranty analytics module, and within the SLM umbrella, it offers service parts and technical information management. Integrations with virtually all CRM and ERP systems are fully supported. iwarranty is available as privately hosted Web-delivered software, or it can be deployed on-premise. PTC offers flexible contract terms for companies that wish to move between delivery models. Relative to other vendors in the group, PTC has extensive and tenured experience in warranty and in integrating its application with systems of record, that is, ERP and CRM for entitlement verification. It also has strong product functionality, market and customer momentum, and sales and distribution capabilities. PTC's opportunities lie in enhancing the firm's global sales and marketing strategy to maintain its market momentum and bolster its position by adding capabilities to the service life cycle portfolio, such as integrated field service management. PTC's complete warranty product offering and modular approach appeals to buyers, but the firm's pricing may need to be more competitive given the emergence of more vendors vying for the same budget especially those with warranty offerings integrated into their ERP system. PTC received excellent marks from its customers, including former 4CS customers. Guidance The PTC iwarranty application is highly capable and is a good choice for an organization looking for an out-of-the-box, complete warranty solution with flexibility for customization but where ERP/CRM Page 8 #MI235797e 2012 IDC Manufacturing Insights

11 integration through standard APIs is adequate and field service management is not immediately needed. As PTC fully integrates the former 4CS software under the Windchill umbrella and continues to evolve the SLM portfolio, PTC customers in certain segments, especially in complex engineered products, could further benefit from operating under a single unified framework. E S S E N T I A L G U I D A N C E A c t i o n s t o C o n s i d e r With worldwide warranty claims of U.S.-based companies climbing to $24.7 billion in 2011, it is clear that warranty management is major opportunity for product manufacturers, and they should embed strategic capability to address it. Manufacturers should ensure they have the processes and skilled resources to manage the warranty organization as well as the IT infrastructure to support the volume, velocity, and intricacies associated with warranty claims. This will be not only critical to customers in terms of brand loyalty but instrumental to the organization for product quality and efficiency improvements. Furthermore, manufacturers need the tools to help improve supplier relationships, cost recovery, and integrated quality performance in these areas. Product companies will need to seek software vendor partners with experience in their industry and that have a product road map that aligns with their current and future warranty management and IT needs. For Manufacturers Determine need and assess capabilities: Define requirements. Use the Warranty Capability Maturity Model to assess your current state and identify areas for improvements that will benefit from improved warranty management software. Remember that software implementation must be accompanied by establishing the proper foundational processes and tools to fully benefit from a holistic warranty management solution. Prioritize. Identify implementation road map priorities at a high level, considering both core transactional functionality and longer-term functionality such as supplier recovery and analytics. Analyze benefits. Determine a methodology for assessing return on investment and create a model to justify the investment. In addition to the commonly used discounted cash 2012 IDC Manufacturing Insights #MI235797e Page 9

12 flow method, consider using other methods such as real options, if relevant. Create a short list for vendor selection: When comparing warranty application providers, it is essential to consider not only a vendor's current capabilities but also a vendor's future road map to ensure long-term alignment. It should be underscored that many factors are considered (refer to Tables 1 and 2) and attributed to the relative placement of each vendor application on the vendor assessment graphic (refer back to Figure 2). Therefore, vendor selection should entail detailed evaluation, reference checks and, if possible, a trial run. For Vendors Develop depth of experience in targeted industries and market segments. Ensure product road maps are detailed and customer-value driven. Share as much as possible, including detailed release plans, with customers. Focus on delivering a combination of out-of-the-box functionality and efficient customization tools to accelerate time to value. Help buyers understand how data will be migrated from current systems and what training will be required. Develop capabilities to extend the value of core functionality, for instance, use warranty information to assess product quality and usability issues. Support both on-premise and (private and public) cloud deployment models to meet future customer demands. This means offering commensurate licensing policies that reflect the delivery model and allow customers to scale up and down as needed. Publicize credible use cases and customer ROI. Develop ROI templates to help customers understand and quantify benefits. L E A R N M O R E R e l a t e d R e s e a r c h IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment (IDC Manufacturing Insights #MI233833, March 2012) Page 10 #MI235797e 2012 IDC Manufacturing Insights

13 Real-World Challenges in Warranty Analytics (IDC Manufacturing Insights #MI230334, September 2011) Methods and Practices: Warranty Spend in U.S. Manufacturing, 2010 (IDC Manufacturing Insights #MI229203, June 2011) Methods and Practices: Warranty Capabilities Maturity Model (IDC Manufacturing Insights #MI227896, May 2011) Market Analysis Perspective: Worldwide Business Analytics Solutions 2010 The Emerging Mass Market for Business Intelligence, Analytics, and Data Warehousing (IDC #227397, March 2011) Methods and Practices: Warranty Spend in U.S. Manufacturing 2009 (IDC Manufacturing Insights #MI224909, September 2010) Chrysler Wages War on Warranty (IDC Manufacturing Insights #MI225075, September 2010) Camstar Acquires SigmaQuest, Giving Manufacturing Companies a Broader Set of Quality Management Capabilities (IDC Manufacturing Insights #MI224789, September 2010) Advanced Signature Analysis Closes the Quality Loop (IDC Manufacturing Insights #MI224787, September 2010) S y n o p s i s This IDC Manufacturing Insights report uses the IDC MarketScape vendor assessment model to provide a quantitative and qualitative assessment of the capabilities and strategies of key warranty transaction management software vendors. The assessment is based on vendor and user surveys, analysts' assessment, and extensive knowledge of industry best practices. "In today's business climate, where product quality and warranty coverage are key differentiators, brand owners and product manufacturers know they need effective warranty management," says Sheila Brennan, program manager of IDC Manufacturing Insights' Smart Services and Aftermarket Strategies research and advisory service. "They also need to fend off inefficiencies and reduce financial liability resulting from suboptimal warranty management. Organizations cannot rely on byzantine software developed in-house or on a myriad spreadsheets to manage warranty. They must invest in warranty management software tools that fit their business needs, that support customer expectations, and that can scale and adapt to business changes." 2012 IDC Manufacturing Insights #MI235797e Page 11

14 C o p y r i g h t N o t i c e Copyright 2012 IDC Manufacturing Insights. Reproduction without written permission is completely forbidden. External Publication of IDC Manufacturing Insights Information and Data: Any IDC Manufacturing Insights information that is to be used in advertising, press releases, or promotional materials requires prior written approval from the appropriate IDC Manufacturing Insights Vice President. A draft of the proposed document should accompany any such request. IDC Manufacturing Insights reserves the right to deny approval of external usage for any reason. Page 12 #MI235797e 2012 IDC Manufacturing Insights

I D C M a n u f a c t u r i n g I n s i g h t s : A f t e r m a r k e t a n d S e r v i c e S t r a t e g i e s

I D C M a n u f a c t u r i n g I n s i g h t s : A f t e r m a r k e t a n d S e r v i c e S t r a t e g i e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.988.7900 F.508.988.7881 www.idc-mi.com I DC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment I D C M a n u f a c t u r

More information

T r e a s u r y Onboarding 2 0 12 Vendor

T r e a s u r y Onboarding 2 0 12 Vendor Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.620.5533 F.508.988.6761 www.idc-fi.com I DC MarketScape: North America T r e a s u r y Onboarding 2 0 12 Vendor Assessment I D C F i n

More information

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c i a l S e r v i c e s C o n s u l t i n g 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e F i n a n c

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c

More information

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management SI/BPO 2015 Vendor Assessment Heather Ashton THIS IDC MARKETSCAPE EXCERPT FEATURES: WIPRO IDC MARKETSCAPE FIGURE FIGURE

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e M o b i l e

More information

L i f e S c ie nce CRM Software 2 0 13

L i f e S c ie nce CRM Software 2 0 13 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com E XCERPT I DC MarketScape: Worldwide L i f e S c ie nce CRM Software 2 0 13 Vendor Asse ssment

More information

L i f e S c ie nce CRM Software 2 0 13

L i f e S c ie nce CRM Software 2 0 13 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com E XCERPT I DC MarketScape: Worldwide L i f e S c ie nce CRM Software 2 0 13 Vendor Asse ssment

More information

IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

E X C E RPT I D C M a r k e tscape: Project Portfolio M a nagement Solutions in the Worldwide O i l a n d Gas Industry

E X C E RPT I D C M a r k e tscape: Project Portfolio M a nagement Solutions in the Worldwide O i l a n d Gas Industry E X C E RPT I D C M a r k e tscape: Project Portfolio M a nagement Solutions in the Worldwide O i l a n d Gas Industry I D C E n e r g y I n s i g h t s : W o r l d w i d e O i l a n d G a s I T S t r

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

E X C E R P T I N T H I S E X C E R P T I D C O P I N I O N. Kerry Smith

E X C E R P T I N T H I S E X C E R P T I D C O P I N I O N. Kerry Smith Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e s s C o n s u l t i n g

More information

IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment

IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment Cushing Anderson Mette Ahorlu THIS IDC MARKETSCAPE EXCERPT FEATURES PWC IDC MARKETSCAPE

More information

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com I DC MarketScape: U.S. Ambulatory E M R/EHR for Small Practices 2012 Vendor Asse ssment I D C H

More information

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment Ali Zaidi Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

L i f e - Cycle M a nagement (PLM)

L i f e - Cycle M a nagement (PLM) I DC MarketScape : W o rldwide Product L i f e - Cycle M a nagement (PLM) Applicatio ns 2011 Vendor Assessment: CAx, Discrete, and Process PLM I D C M a n u f a c t u r i n g I n s i g h t s : P r o d

More information

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment Jill Feblowitz THIS IDC MARKETSCAPE EXCERPT FEATURES: TIETO IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment Brett Waldman Iris Feng THIS IDC MARKETSCAPE EXCERPT FEATURES: NCOMPUTING IDC MARKETSCAPE FIGURE

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e s s A n a l y t i c s B P O S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e s s A n a l y t i c s B P O S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e B u s i n e

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process

More information

IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment

IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Enterprise Performance Management Business Consulting Services 2014 Vendor Assessment Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES: DELOITTE IDC MARKETSCAPE

More information

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment Jennifer Koppy THIS IDC MARKETSCAPE EXCERPT FEATURES EMERSON NETWORK POWER IDC MARKETSCAPE FIGURE

More information

IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment

IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment Cynthia Burghard THIS IDC MARKETSCAPE EXCERPT FEATURES: WELLCENTIVE IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

I D C M a r k e t S c a p e : W o r l d w i d e E n t e r p r i s e M o b i l i t y C o n s u l t i n g 2 0 1 3 V e n d o r S h a r e s

I D C M a r k e t S c a p e : W o r l d w i d e E n t e r p r i s e M o b i l i t y C o n s u l t i n g 2 0 1 3 V e n d o r S h a r e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : W o r l d w i d e E n t e r p r i s e M o b i l i t y

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: SERVICENOW IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES HCL TECHNOLOGIES, LTD. (INDIA) IDC MARKETSCAPE

More information

IDC MarketScape: Worldwide Supply Chain Management Business Consulting Services 2014 Vendor Assessment

IDC MarketScape: Worldwide Supply Chain Management Business Consulting Services 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Supply Chain Management Business Consulting Services 2014 Vendor Assessment Cushing Anderson Simon Ellis THIS IDC MARKETSCAPE EXCERPT FEATURES EY IDC MARKETSCAPE

More information

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment Michael Versace Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES KPMG IDC MARKETSCAPE

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment

IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Cloud Professional Services 2016 Vendor Assessment Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: NTT DATA IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC MarketScape: Worldwide Life Science Social Media Analytics 2014 Vendor Assessment

IDC MarketScape: Worldwide Life Science Social Media Analytics 2014 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Life Science Social Media Analytics 2014 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s

I D C H e a l t h I n s i g h t s : H e a l t h c a r e P r o v i d e r I T S t r a t e g i e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com Business Strategy: The Current State of Ambulatory EHR Buyer Satisfactio n I D C H e a l t h I

More information

IDC MarketScape: Worldwide Integrated Talent Management 2014 Vendor Assessment

IDC MarketScape: Worldwide Integrated Talent Management 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Integrated Talent Management 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: CORNERSTONE ONDEMAND IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment

IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment Judy Hanover THIS IDC MARKETSCAPE EXCERPT FEATURES ARBORMETRIX IDC MARKETSCAPE

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c

More information

IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment

IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Digital Enterprise Strategy Consulting Services 2015 Vendor Assessment Cushing Anderson Mette Ahorlu THIS IDC MARKETSCAPE EXCERPT FEATURES BEARINGPOINT IDC MARKETSCAPE

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : W o r l d w i d e M a n a g e d P r i n t a n d D o c

More information

IDC MarketScape: Worldwide Strategy Consulting Services 2014 Vendor Assessment

IDC MarketScape: Worldwide Strategy Consulting Services 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Strategy Consulting Services 2014 Vendor Assessment Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES PWC IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment

IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment Courtney Munroe Melanie Posey THIS IDC MARKETSCAPE EXCERPT FEATURES: BT GLOBAL SERVICES IDC MARKETSCAPE FIGURE

More information

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services IDC MarketScape IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services Holly Muscolino Terry Frazier THIS IDC MARKETSCAPE EXCERPT

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e C l i e n t

More information

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015 WHITE PAPER The Salesforce Economy: How Salesforce, Its Ecosystem of Partners, and Its Customers Will Create More Than 1 Million Jobs and Add $272 Billion to Local Economies in the Next Four Years Sponsored

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T N i n e S t a r t - U p s a n d I n n o v a t o r s E x t e n d t h e C l o u d S y

More information

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S I D C M a t u r i t y M o

More information

IDC MarketScape: Worldwide Big Data Consulting and Systems Integration Services 2016 Vendor Assessment

IDC MarketScape: Worldwide Big Data Consulting and Systems Integration Services 2016 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Big Data Consulting and Systems Integration Services 2016 Vendor Assessment Ali Zaidi THIS IDC MARKETSCAPE EXCERPT FEATURES HCL IDC MARKETSCAPE FIGURE FIGURE

More information

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments Sponsored by: VCE Authors: Richard L. Villars Matthew Marden June 2014 Business Value Highlights Customers using Vblock Systems as a platform for deploying private cloud workloads are realizing significant

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R W o r k l o a d A u t o m a t i o n : O p t i m i z i n g B u s i n e s s P r

More information

T E C H N O L O G Y S P O T L I G H T

T E C H N O L O G Y S P O T L I G H T T E C H N O L O G Y S P O T L I G H T C l o u d P L M : Market E vo l u t i o n o r R e vo l u t i o n? April 2016 Adapted from Perspective: PLM in the Cloud Hybrid Approach Prominent, Quality an Emerging

More information

and Analytic s i n Consu m e r P r oducts

and Analytic s i n Consu m e r P r oducts Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.988.7900 F.508.988.7881 www.idc-mi.com Creating Big O p portunities with Big Data and Analytic s i n Consu m e r P r oducts W H I T E

More information

t h e H i gh - Tech Sector

t h e H i gh - Tech Sector Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.988.7900 F.508.988.7881 www.manufacturing-insights.com Acceleratin g Business Change Through Next- Generation ERP Call to Action f o r

More information

Blueprints and feasibility studies for Enterprise IoT (Part Two of Three)

Blueprints and feasibility studies for Enterprise IoT (Part Two of Three) Blueprints and feasibility studies for Enterprise IoT (Part Two of Three) 1 Executive Summary The Internet of Things provides a host of opportunities for enterprises to design, develop and launch smart

More information

IDC MarketScape: Customer Care and Billing in Competitive Unbundled Energy Markets, 2012 Vendor Assessment

IDC MarketScape: Customer Care and Billing in Competitive Unbundled Energy Markets, 2012 Vendor Assessment IDC MarketScape: Customer Care and Billing in Competitive Unbundled Energy Markets, 2012 Vendor Assessment IDC Energy Insights: Europe, Middle East and Africa Utility IT Strategies IDC Energy Insights:

More information

IDC MarketScape: Western Europe Network Virtualization Solutions 2013 Vendor AssessmentEnter the sponsors here

IDC MarketScape: Western Europe Network Virtualization Solutions 2013 Vendor AssessmentEnter the sponsors here Capabilities IDC Excerpt IDC MarketScape: Western Europe Network Virtualization Solutions 2013 Vendor AssessmentEnter the sponsors here Chris Barnard April 2014 Lionel Lamy IN THIS EXCERPT The content

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Considering Software Licensing and Entitlement Management: SafeNet's Life-Cycle Approach Sponsored by: SafeNet Amy Konary December 2009 Global Headquarters: 5 Speen Street Framingham, MA 01701

More information

Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities

Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities Recalibrating for Growth: Manufacturers Use CRM to Identify and Capture New Opportunities Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.988.7900 F.508.988.7881 www.manufacturing-insights.com

More information

I D C M a r k e t S c a p e : W o r l d w i d e H R B P O 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e H R B P O 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e H R B P O 2

More information

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud?

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? White Paper Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? Sponsored by: Cisco Denise Lund April 2014 IDC OPINION The use of mobile devices across job levels and functions

More information

AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers

AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers IDC ExpertROI SPOTLIGHT AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers Sponsored by: HP Matthew Marden November 2014 Overview AT&T

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.idc-hi.com L e v e raging Big Data to Build a F o undation f o r Accountable Healthcare C U S T O M I N D

More information

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services IDC MarketScape IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services Holly Muscolino Terry Frazier THIS IDC MARKETSCAPE EXCERPT

More information

W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2 0 1 3 2 0 1 7 F o r e c a s t a n d 2 0 1 2 V e n d o r S h a r e s

W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2 0 1 3 2 0 1 7 F o r e c a s t a n d 2 0 1 2 V e n d o r S h a r e s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com M A R K E T A N A L Y S I S W o r l d w i d e B u s i n e s s A n a l y t i c s S o f t w a r e 2

More information

I D C M a r k e t S c a p e : W o r l d w i d e P r o d u c t i o n A P M S o f t w a r e a s a S e r v i c e 2 0 1 3 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : W o r l d w i d e P r o d u c t i o n A P M S o f t w a r e a s a S e r v i c e 2 0 1 3 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : W o r l d w i d e P r o d u c t i o n A P M S o f t w

More information

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Perspective Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Lynne A. Dunbrack Judy Hanover IN THIS PERSPECTIVE This IDC Health Insights Perspective examines the current status

More information

W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership

W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership W H I T E P A P E R B u s i n e s s I n t e l l i g e n c e S o lutions from the Microsoft and Teradata Partnership Sponsored by: Microsoft and Teradata Dan Vesset October 2008 Brian McDonough Global Headquarters:

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Advanced Analytics Dan Vesset September 2003 INTRODUCTION In the previous sections of this series

More information

I D C M a r k e t S c a p e : E M E A B u s i n e s s C o n s u l t i n g S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s

I D C M a r k e t S c a p e : E M E A B u s i n e s s C o n s u l t i n g S e r v i c e s 2 0 1 2 V e n d o r A n a l y s i s Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : E M E A B u s i n e s s C o n

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

I D C T E C H N O L O G Y S P O T L I G H T. E n a b l i n g Quality I n n o va t i o n w i t h Servi c e

I D C T E C H N O L O G Y S P O T L I G H T. E n a b l i n g Quality I n n o va t i o n w i t h Servi c e I D C T E C H N O L O G Y S P O T L I G H T E n a b l i n g Quality I n n o va t i o n w i t h Servi c e V i r t u a lization a nd Netw or k Virtualization December 2014 Adapted from Worldwide Automated

More information

IDC MarketScape: Worldwide Public Deployment-Centric Cloud Application Platform 2015 Vendor Assessment

IDC MarketScape: Worldwide Public Deployment-Centric Cloud Application Platform 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Public Deployment-Centric Cloud Application Platform 2015 Vendor Assessment Larry Carvalho Al Hilwa Jeff Silverstein Maureen Fleming Robert P. Mahowald THIS IDC

More information

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment Adelaide O'Brien THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Understanding the Business Value of Social Solutions in Sales

Understanding the Business Value of Social Solutions in Sales WHITE PAPER Understanding the Business Value of Social Solutions in Sales Sponsored by: SAP Vanessa Thompson April 2014 IDC OPINION The confluence of the changing competitive landscape, strategic business

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers Whitepaper 2014 A Whitepaper for Corporate Decision-Makers Five Essential Factors for Selecting the Right Hosted Application Management Provider Making the Right Choice to Ensure Scalable & Reliable Application

More information

IDC MarketScape: Worldwide Microsoft Enterprise Applications Implementation Services Ecosystem 2015 Vendor Assessment

IDC MarketScape: Worldwide Microsoft Enterprise Applications Implementation Services Ecosystem 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Microsoft Enterprise Applications Implementation Services Ecosystem 2015 Vendor Assessment Ali Zaidi Gard Little THIS IDC MARKETSCAPE EXCERPT FEATURES: HCL IDC

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment Eric Newmark IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape Worldwide Life Science Sales and Marketing

More information

Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica

Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica IDC ExpertROI SPOTLIGHT Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica Sponsored by: HP Matthew Marden September 2014 Overview Nimble Storage (Nimble)

More information

Vendor Assessment: The Industry Short List of Electronic Health and Medical Records for Large Ambulatory Practices

Vendor Assessment: The Industry Short List of Electronic Health and Medical Records for Large Ambulatory Practices Vendor Assessment: The Industry Short List of Electronic Health and Medical Records for Large Ambulatory Practices Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881

More information

Vendor Assessment: The Industry Short List of Electronic Health and Medical Records for Small and Midsize Ambulatory Practices

Vendor Assessment: The Industry Short List of Electronic Health and Medical Records for Small and Midsize Ambulatory Practices Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.healthindustry-insights.com Vendor Assessment: The Industry Short List of Electronic Health and Medical Records

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER How Enterprisewide Software Deployment Can Help Optimize Resources Sponsored by: Adobe Amy Konary May 2012 Randy Perry Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

WHITE PAPER Five Steps to Successful Integrated Cloud Management

WHITE PAPER Five Steps to Successful Integrated Cloud Management WHITE PAPER Five Steps to Successful Integrated Cloud Management Sponsored by: HP Mary Johnston Turner May 2011 Robert P. Mahowald IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA

More information

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment

IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Government Private Cloud IaaS 2014 Vendor Assessment Adelaide O'Brien THIS IDC MARKETSCAPE EXCERPT FEATURES: HP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape U.S.

More information

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution IDC ExpertROI SPOTLIGHT Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution Sponsored by: ServiceNow Matthew Marden March 2015 Overview The Allstate

More information

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution IDC ExpertROI SPOTLIGHT Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution Sponsored by: ServiceNow Matthew Marden April 2014 Randy Perry Overview

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T AP M S a a S and An a l yt i c s S t e p U p t o Meet the N e e d s o f M odern Ap p l i c a t i o n s, M o b i le Users, a n d H yb r i d C l o ud Ar c h i

More information

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally

More information

Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership

Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership IDC ExpertROI SPOTLIGHT Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership Sponsored by: Avanade Matthew Marden September 2014 Overview Schiphol Telematics (ST) has

More information

Managing Paper at Its Roots: Extending Beyond Document Management to Enterprise Content Compliance

Managing Paper at Its Roots: Extending Beyond Document Management to Enterprise Content Compliance Managing Paper at Its Roots: Extending Beyond Document Management to Enterprise Content Compliance Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881 www.healthindustry-insights.com

More information

WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI

WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI WHITE PAPER Linux Management with Red Hat Network Satellite Server: Measuring Business Impact and ROI Sponsored by: Red Hat Tim Grieser Randy Perry October 2009 Eric Hatcher Global Headquarters: 5 Speen

More information

IDC MarketScape: EMEA Business Consulting Services 2015 Vendor Assessment

IDC MarketScape: EMEA Business Consulting Services 2015 Vendor Assessment IDC MarketScape IDC MarketScape: EMEA Business Consulting Services 2015 Vendor Assessment Cushing Anderson Curtis Robinson Mette Ahorlu THIS IDC MARKETSCAPE EXCERPT FEATURES BEARINGPOINT IDC MARKETSCAPE

More information

The Business Value of IT Certification

The Business Value of IT Certification Sponsored by: Microsoft Authors: Cushing Anderson Matthew Marden Randy Perry The Business Value of IT November 2015 EXECUTIVE SUMMARY Business Value Highlights Higher productivity for server, database,

More information

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Buyer Case Study SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Brian McDonough IDC OPINION The goal of decision

More information

Applying Cloud Computing: An Executive Workshop

Applying Cloud Computing: An Executive Workshop Applying Cloud Computing: An Executive Workshop March 11, 2013 Joseph Pucciarelli VP & IT Executive Advisor The 3 rd Platform Shift: From IT Productivity to Business Productivity Innovation Information

More information

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models WHITE PAPER Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Sponsored by: Viewpointe LLC Michael Versace October 2013 Randy Perry IDC OPINION Executive Summary Cost optimization

More information

Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages

Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages WHITE PAPER Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages Sponsored by: IBM Jed Scaramella January 2014 EXECUTIVE SUMMARY Enterprise information technology (IT) leaders are

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

I D C M a r k e t S c a p e : W o r l d w i d e M e s s a g i n g S e c u r i t y 2 0 1 3 2 0 1 4 V e n d o r A s s e s s m e n t

I D C M a r k e t S c a p e : W o r l d w i d e M e s s a g i n g S e c u r i t y 2 0 1 3 2 0 1 4 V e n d o r A s s e s s m e n t Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com C O M P E T I T I V E A N A L Y S I S I D C M a r k e t S c a p e : W o r l d w i d e M e s s a g

More information

WHITEPAPER. Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk

WHITEPAPER. Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk WHITEPAPER Creating and Deploying Predictive Strategies that Drive Customer Value in Marketing, Sales and Risk Overview Angoss is helping its clients achieve significant revenue growth and measurable return

More information

Worldwide Advanced and Predictive Analytics Software Market Shares, 2014: The Rise of the Long Tail

Worldwide Advanced and Predictive Analytics Software Market Shares, 2014: The Rise of the Long Tail MARKET SHARE Worldwide Advanced and Predictive Analytics Software Market Shares, 2014: The Rise of the Long Tail Alys Woodward Dan Vesset IDC MARKET SHARE FIGURE FIGURE 1 Worldwide Advanced and Predictive

More information