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1 Endpoint Data Protection Buyer s Guide Going Beyond Basic Full Disk Encryption: Are You Really Covered? A PGP Corporation White Paper

2 1 Table of Contents Executive Summary... 2 I. Assessing Encryption Products & Vendors... 2 Endpoint Data Protection Basics & Best Practices... 2 Operational Best Practices Criteria for Successful Endpoint Protection... 3 Centralized Management... 3 Business Continuity... 3 Always-On Protection... 4 Easy Operation... 4 Deployment... 4 II. Requirements Checklist: Endpoint Data Protection Technical Specifications... 5 III. Before Choosing a Vendor: Create the Right Requirements... 7 Risk Factors... 7 Mandatory Requirements & Measurable Requirements... 7 Scalability... 8 Interoperability... 8 Due Diligence, Proven Technology and Leadership... 8 Support and Professional Services... 8 Appendix I: Vulnerable At the Endpoints...9 Consequences of a Data Breach... 9 Keeping Up With Regulatory Requirements Appendix II: PGP Endpoint Data Protection...11 Page 1

3 2 Executive Summary Today, security officers and information technology (IT) administrators contend with unique challenges when it comes to protecting data at the endpoints. They face increasing regulations, increasing fines and penalties in the event of a data breach, and reduced staffing and IT budgets. As volumes of sensitive information flow beyond laptops and desktops and onto USB drives, optical media, and across corporate networks; protecting data has become more difficult than ever. So how does an organization effectively balance convenience, cost, and risk? It is essential to take a holistic and strategic approach to managing the risk of data loss from endpoints, while balancing cost and complexity. A particularly effective approach is a well-designed set of requirements that highlights and assesses risk of data loss from vulnerable endpoints, and clearly states objectives and requirements to manage or mitigate those risks. A requirements document provides vendors an opportunity to match their solutions, products, and services against these goals. This Buyer s Guide addresses risk at the endpoints, looks at the changing regulatory landscape, and develops a best practices methodology that organizations can use as a foundation for a sound and cost-effective endpoint data protection strategy. I. Assessing Encryption Products & Vendors For Chief Security Officers and Desktop Operations the question is not if or when you ll need an endpoint data protection solution, but how you should implement endpoint data protection. Endpoint Data Protection Basics & Best Practices Consider that an information security program for a mobile workforce needs to address a diversity of devices (USB sticks, laptops, smartphones, etc.), the various data types and applications contained, accessed, or running on those devices, and the types of users involved. End-users want a solution that is transparent to use and doesn t require them to change their day-to-day routine. IT managers are most interested in a solution that s easy to deploy, maintain, and provides solid reliability with a minimum of management time (translation: won t generate a lot of helpdesk calls). From the CIO perspective, it s imperative that the solution integrates with existing architecture and enables the organization to optimize the value of in-place IT investments. Clearly, a multidimensional encryption approach that addresses each of these variables is required. At the same time, there are also common attributes and capabilities that underlie any successful information security program. This group of functionalities and best practices form the basic operational criteria informing a buying decision for successful endpoint data protection. Page 2

4 3 Operational Best Practices Criteria for Successful Endpoint Protection Centralized Management Feature Priority Description Automatic Policy Enforcement User and Device Management Recovery and Temporary Authentication Infrastructure Independence Compliance Support Key Management Frees end-users from having to maintain conscious vigilance against data breaches. Able to set granular policies with multiple user and device options. Multiple lockout and recovery options including local self-recovery and temporary user permissions to ensure corporate access to data. Deployable on virtually any network regardless of network complexity or size of user base. Maintains detailed audit trails to help document compliance in the event of an audit; also provides information about application execution attempts and actions. Creates, distributes, and stores encryption keys while maintaining the organization s ability to allow authorized personnel to access encrypted data. Business Continuity Feature Priority Description Zero-downtime Threat Protection Worry-free updates Disaster Recovery and Planning Nice-to-have Supports business as usual without worry about application threats and prevents network proliferation of malicious application software. Flexible policies allow automatic authorization of third-party application patches, and ensure organizational access to data in the event of mishap or forgotten passphrases Ensures protection from user-defined failure scenarios. Page 3

5 4 Always-On Protection Feature Priority Description Proactive Security Prevents or reduces the risk of data compromise caused by unauthorized or malicious software applications and devices. Hardened, system level protection Nice-to-have Tamper-proof Easy Operation Feature Priority Description Automated and Simple Protection Nice-to-have Protects data without changing the user experience. Single sign-on Nice-to-have Fewer passwords to remember Data Sharing Nice-to-have Allows data to be shared across the enterprise, including by users without encryption software; access to data is enforced by policy. Deployment Feature Priority Description Builds on Existing Infrastructure Multi-platform Support Leverages the Enterprise Directory Integrates with installed base of devices, networks, and applications. Microsoft Windows, Apple Mac OS X, and Linux. Transparently set user, password, and device policy using the existing Microsoft Windows Active Directory, Novell edirectory, or other directory infrastructure. Scalable Can scale from zero to protected devices to entire organization coverage with ease and without requiring proprietary database knowledge and configuration. Page 4

6 5 II. Requirements Checklist: Endpoint Data Protection Technical Specifications Requirement Suggested Specification Comprehensive, Validated Disk Encryption Full disk encryption (hard disk, USB and FireWire) File and folder encryption Multiple platform support: Windows, Mac OS X, Linux Standard encryption algorithms: AES-128 and AES-256 FIPS validated, CAPS-approved, DIPCOGapproved, CC EAL 4+ Authentication Pre-boot authentication USB tokens and smart cards (including HSPD-12 PIV cards) Single sign-on Support for local and international languages and keyboards User Transparency and Performance No perceptible performance degradation Background encryption Accelerated performance Automated pause & resume Complete Data Protection Swap files Temporary files System registry Hibernation files Removable storage encryption policy (USB & FireWire) Portable encryption Deployment and Rollout Automated deployments (Supports most rapid deployment tools) Corporate LDAP directory integration Single sign-on compatible with Windows domain policy Standard installer, such as Microsoft MSI installer Page 5

7 6 Requirement Suggested Specification Centralized Management (Policy, Recovery, Reporting, Audit and Compliance) Policy definition and management Single management console for all client platforms Auditing and compliance support Multiple recovery options: local self-recovery, one-time IT supplied passphrase Corporate access to data Machine recovery options including support for third-party backup and forensic tools such as WinPE, Encase, and Casper. Integrated encryption platform; enables additional encryption applications as needed Key management with secure key communication Portable Encryption Policy-based USB, CD, and DVD encryption Ability to share with users who do not have any encryption software, including users running Mac OS X Device Control Whitelisting capability Ability to specify removable device policy based on make, model and more Bi-directional shadowing Logging and reporting Application Control Whitelisting capability Ability to specify corporate allowed applications and software Proactive, zero-day protection from unauthorized applications and malware Page 6

8 7 III. Before Choosing a Vendor: Create the Right Requirements Setting enforceable usage and security policies backed by proven data protection and encryption solutions is the most effective way to steer clear of damaging data breaches. But what s the best way of formulating an effective data encryption strategy? The key to a successful requirements process lies in first creating a request document that clearly and meticulously sets out your vision and strategy for effective endpoint security. Only with a comprehensive list of questions, best practices expectations, conditions, and requirements will you be able to conclusively determine which vendor or vendors can best meet your distinct needs for endpoint data protection. Most organizations select a vendor and purchase a solution only to later realize that the solution is not always the right fit with the organization s requirements. Too often, deployments are stalled by product limitations and exceptions and these are not always clear upfront. To make sure you elicit the clearest and most detailed proposals, explicitly state your exact needs and requirements to your vendors. Risk Factors Rank the importance of your information security priorities (PCI compliance, for instance, would be top priority for a retailer while anti-spam capabilities would probably be ranked as a nice-to-have. ) Define the types of enterprise data and user information that needs protection. State your compliance priorities and the specific regulatory measures in question. Create user scenarios where data might be placed at risk and ask for references of how the vendor has successfully mitigated such risks for their customers. Anticipate likely/future risk factors (new devices likely to come onto the market, pending regulatory legislation) and ask how the vendor plans to address these risk factors. Mandatory Requirements & Measurable Requirements Rather than ask for strong encryption, specifically define what that concept means for the enterprise. For example: a solution must support full disk encryption for both fixed and removable drives, or the solution must provide pre-boot and Windows single sign-on. Set out business continuity and disaster recovery expectations using service level benchmarks. Set implementation and rollout timelines as well as benchmarks for each phase of the deployment. Ask for detailed pricing information. Obtaining detailed component and per-seat licensing metrics can help an organization calculate an acceptable alternative solution without going back and forth with the vendor. The length and complexity of a deployment always accounts for a large percentage of the cost of any data protection system. Develop an understanding of which systems are easier and less costly to deploy. Define the desired outcome of the implementation, including performance benchmarks. Page 7

9 8 Scalability Given that endpoint data security often involves multiple devices, applications, and data types it is important that any proposed solution enables you to start with one type of protection (full disk encryption, for instance), then proceed to add-on encryption for other endpoints or applications. Define your likely ramp-up path for rolling out a solution enterprise-wide so you ll be certain that your chosen solution can scale to meet the number of users each step of the way. Be sure to account for future growth spurts, acquisitions, or other events that might require big increases in numbers of users. Ask for customer references of large-scale deployments comparable to your own scalability demands. Interoperability Since endpoint encryption will touch on nearly all aspects of your systems infrastructure it is important to establish that any system smoothly integrate with all of the following: o o o Operating systems and infrastructure Legacy security software, malware, antivirus, etc. Authentication and directory systems o o Updates and patch software systems Virtualization and shared environments Due Diligence, Proven Technology and Leadership Leaders in endpoint data protection will be able to point to successful implementations similar to the one contemplated in your requirements document. Obtain references from companies with successful large-scale deployments equal to or larger than the one you are planning; not every data security vendor can provide true enterprise-scale scalability. Support and Professional Services Establish the precise level of technical guidance provided at all stages of a project implementation (number of personnel, onsite or offsite, number of hours to be available), and the level of ongoing support post-rollout. Page 8

10 9 Appendix I: Vulnerable At the Endpoints Endpoints are vulnerable today more than ever. The threat landscape on data storage devices such as laptops, desktops, USB devices, and CDs/DVDs extends beyond just viruses and malware. From in-office and remote employees to customers and partners, data is everywhere. The volume of data and the number of ways it can be stored, shared, and used on these devices transforms these small, convenient data points to critical points of failure. Consequences of a Data Breach Personally identifiable information (PII) and protected health information (PHI) are the two highly regulated classes of sensitive data that organizations need to protect, along with financial data, intellectual property, trade secrets and other sensitive corporate information. Once data is stored locally (also known as data at rest ), there is often little protection beyond domain authentication and operating system access controls to ensure only authorized access to data. Data is also frequently copied automatically within a system and stored in multiple temporary and system files without the knowledge of users. These files can remain accessible indefinitely, are not removed until deleted by direct user intervention, and can be recovered if a drive is improperly erased. According to the Ponemon Institute, the direct hard costs of data breaches continue to increase. In its latest annual study1, Ponemon found that the total average costs of a data breach grew to $204 per record in the US and 64 in the UK in 2009, per record compromised. With a very real impact, data breaches cost an average of $6. 75 million in the US and 1.68 million in the UK, in immediate direct costs. However, the long-term effects of data breaches lost business, a tarnished reputation, brand equity damage and resulting legal expenses go far beyond the immediate costs resulting from a breach. Just as the means and mode of a security breach can range from a stolen laptop to a CD left in a taxi, the subsequent consequences are varied as well. In general, the resulting consequences of a security breach can be separated into five categories: Regulatory An organization may be compelled by law or corporate governance to take actions, including remediation, paying fines, and discontinuing services. Legal A variety of interested or affected parties including government prosecutors or agencies, shareholders, and affected individuals may seek criminal or civil action. Remediation An organization may be compelled to or voluntarily take corrective actions including fixing the breach vulnerability, notifying and supporting affected individuals or organizations, and mounting a public relations campaign. Lost business Because of the breach or the resulting publicity, both affected and unaffected customers may end their relationships and the organization may find it more difficult to acquire new customers. Reputation Loss in reputation may subsequently lead to a reduction in pricing power, diminished marketing effectiveness, and other competitive disadvantages Annual Study: Cost of a Data Breach. Ponemon Institute LLC, January Page 9

11 10 Keeping Up With Regulatory Requirements Information security regulation and privacy laws are constantly evolving, and the latest escalation in government mandates comes on the health care front in the U.S. The American Recovery and Reinvestment Act of 2009 (ARRA), signed into law in early 2009, contains provisions that advance and broaden the already existing security provisions contained under HIPAA. Regulation HITECH Content PHI Health Insurance Portability and Accountability Act (HIPAA) Payment Card Industry Data Security Standard (PCI) State-level data breach notification laws PHI PII (name, credit card number) Varies by state usually includes name, social security number, driver s license number, account number and password Gramm-Leach Bliley Act (GLBA) Sarbanes Oxley (SOX) PII Financial data, trade secrets, Intellectual property Basel I & II PII, private financial data. European Union Directive on Protection of Data (EU DPD) PII and PHI Page 10

12 11 Appendix II: PGP Endpoint Data Protection PGP Corporation provides targeted, flexible endpoint data protection that enables organizations to meet current and future endpoint data protection needs. Most PGP customers start out with full disk encryption on their laptops with PGP Whole Disk Encryption, then progress to PGP Portable for portable removable devices and media protection, and finally incorporate PGP Endpoint Device Control and PGP Endpoint Application Control for granular device and application protection, respectively. PGP Product Features & Benefits Regulatory Requirement Provides data protection for all major operating systems including Microsoft Windows, Apple GLBA Macintosh OS X, RedHat Linux and Ubuntu Linux EU Data Protection Directive PGP Whole Disk Encryption Enables quick, cost-effective protection for data on desktops, laptops, and removable devices. Enables end users to lock down the entire contents of a laptop, desktop, external drive or USB flash drive, including boot sectors, system, and swap files. Protects data automatically, but never interferes with the user experience. Protects data from unauthorized access, providing strong security for intellectual property, customer and partner data, and corporate brand equity. Provides integrated file and archive encryption with PGP Virtual Disk and PGP Zip. HIPAA/HITECH Homeland Security Presidential Directive (HSPD) PCI DSS Sarbanes Oxley State-Level Breach Laws Page 11

13 12 PGP Product Features & Benefits Regulatory Requirement Allows users to quickly and easily secure data on PGP Portable PGP Endpoint Device Control any USB removable storage device or optical media on Windows and Mac OS X. Makes it possible to securely distribute, share, use, and collaborate without requiring users who access and modify the underlying data to install additional software or have special administrative privileges. Allows data on removable storage devices once authenticated to be modified and saved in place securely without requiring local file decryption or manual encryption steps. Mitigates the risks associated with removable digital storage devices and mobile connection technologies. Provides built-in security that detects, authorizes, and secures removable storage devices and media such as USB drives, CDs, and DVDs. Makes it possible to enforce centrally defined device usage policies and stop data loss from network and peripheral connections such as Bluetooth, Wi-Fi, and FireWire. GLBA EU Data Protection Directive HIPAA/HITECH Homeland Security Presidential Directive (HSPD) PCI DSS Sarbanes Oxley State-Level Breach Laws GLBA EU Data Protection Directive HIPAA/HITECH Homeland Security Presidential Directive (HSPD) PCI DSS Sarbanes Oxley State-Level Breach Laws Page 12

14 13 PGP Product Features & Benefits Regulatory Requirement Delivers easy-to-use protection that is ideal for organizations needing to maintain compliance and monitor data exchanged between the endpoint, devices, and the network. Guards against known and unknown threats PGP Endpoint Application Control automatically, proactively protecting systems from unauthorized or malicious software applications. Enforces policies that explicitly allow only trusted and authorized software. Enables information security executives to define authorized and trusted software applications using whitelist technology. Protects against existing and new threats, and increases operational efficiencies by eliminating the burdens of continually updating and maintaining systems. GLBA EU Data Protection Directive HIPAA/HITECH Homeland Security Presidential Directive (HSPD) PCI DSS Sarbanes Oxley State-Level Breach Laws PGP Corporation. PGP and the PGP logo are registered trademarks of PGP Corporation. Product and brand names used in the document may be trademarks or registered trademarks of their respective owners. Any such trademarks or registered trademarks are the sole property of their respective owners. EBPBGWP_ Page 13

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