2011 Innovations Awards Application DEADLINE EXTENDED TO APRIL 15, 2011
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1 2011 Innvatins Awards Applicatin DEADLINE EXTENDED TO APRIL 15, 2011 ID # (assigned by CSG): Please prvide the fllwing infrmatin, adding space as necessary: State: State f Michigan (SOM) Assign Prgram Categry: Gvernment Operatins and Technlgy - Infrmatin Systems 1. Prgram Name MiClud The State f Michigan s Clud Cmputing Prgram 2. Administering Agency The Department f Technlgy, Management and Budget (DTMB) 3. Cntact Persn (Name and Title) Bb McDnugh, Lead Clud Architect 4. Address Cnstitutin Hall, 1 st flr NW Lansing, MI Telephne Number FAX Number Nne 7. Address mcdnughb@michigan.gv 8. Web site Address 9. Please prvide a tw-sentence descriptin f the prgram. MiClud cmbines Michigan s prir investments in virtualizatin with innvative service delivery autmatin capabilities t rapidly deliver lw-cst, self-service IT resurces t Michigan Agencies in a true pay-as-yu-g clud cmputing mdel. MiClud services prvide cmmdity ptins that are better aligned with agency business value and allw IT staff t fcus n the delivery f mre challenging, specialized and rewarding IT services. 1
2 10. Hw lng has this prgram been peratinal (mnth and year)? Nte: the prgram must be between 9 mnths and 5 years ld n March 28, 2011 t be cnsidered. Since March, Why was the prgram created? What prblem[s] r issue[s] was it designed t address? Prir t MiClud, all f Michigan s IT service requests, frm the simplest t the mst cmplex, were fulfilled thrugh a single, manually intensive service channel. IT service delivery was slw and deliberative, creating superir Gld, Silver and Brnze services that are highly available, redundant, specialized, perfrmant and expensive. Michigan lacked the Aluminum and Tin IT service ptins services that are gd-enugh, lw-cst and available immediately thrugh an autmated service channel. Michigan needed t rapidly capture the advantages f the clud cmputing delivery mdel t drive rganizatinal agility up and csts dwn, withut sacrificing security r gvernance. The MiClud prgram was needed t ensure that the benefits f clud cmputing, including green IT impacts, wuld be achieved rapidly while aviding vendr lck-in. 12. Describe the specific activities and peratins f the prgram in chrnlgical rder. Delivered the first published state gvernment clud cmputing strategy in the natin: Develped the MiClud apprach t creating and perating clud services ver their lifecycle. Delivered the MiClud Strage Service (prductin Octber 1, 2010) that creates self-service, payas-yu-g data strage sites within 10 minutes. The MiClud Strage Service is 85% cheaper than the prir lwest-cst data strage ptin and service requests (such as changing user permissins) are fulfilled 99% faster. Delivered the MiClud Hsting Service (prductin in May 1, 2011) that creates self-service, payas-yu-g virtual servers within 30 minutes. The MiClud Hsting Service is 75% cheaper than the prir lwest-cst server hsting ptin and service requests (such as server rebuilds) are fulfilled 99% faster. Server images can be stred as reusable templates. Servers can be deactivated when nt in use, drpping the perating cst t 97% less than the prir lwest-cst server hsting ptin. 13. Why is the prgram a new and creative apprach r methd? MiClud is cmpletely vendr agnstic. N new sftware r infrastructure was purchased, in keeping with ur published strategy. MiClud allws IT services t be surced internally, as a hybrid with vendr partner r multi-surced with several vendr partners. Prviders can be swapped as business pprtunities present themselves, transparently t the users. MiClud Strage resurces are currently hsted internally, in the SOM s enterprise datacenters, at an industry cmpetitive $ /GB/day ($0.35/GB/mnth). MiClud Hsting servers are currently hsted internally, in the SOM s enterprise datacenters, at an industry cmpetitive $8/server/day (including O/S). MiClud Hsting users enjy exceptinal service perfrmance ver the SOM s secure intranet, withut expsing their data t internet-based threats. Tday, MiClud users enjy exceptinal service perfrmance ver the SOM s secure intranet, withut expsing their data t internet-based threats. SOM agencies enjy the immediate benefits f the clud-cmputing service mdel, withut encuntering the uncertainties f the still maturing cmmercial clud services market. 14. What were the prgram s start-up csts? (Prvide details abut specific purchases fr this prgram, staffing needs and ther financial expenditures, as well as existing materials, technlgy and staff already in place.) There was n capital start-up cst fr the MiClud prgram: N cnsulting services were prcured fr the prgram. 2
3 The SOM s mature and rbust enterprise IT infrastructure was leveraged fr initial prvider resurces, including ur EMC strage area netwrk and ur VMware virtual server infrastructure. The MiClud strage pilt received dnated cmmdity disk drives frm EMC, at n cst t the SOM. The MiClud hsting pilt slutins perated using nly existing free-pl resurces and evaluatin licenses, at n cst t the SOM. The n-line self-service interface was created by the prgram manager, using ur preexisting SharePint envirnment. MiClud innvatins saved the SharePint team mre in cst than the MiClud prgram has cnsumed in resurces, thus there was actually a net savings t the SOM. The simple autmatin and prvisining scripts were created by the prgram manager, using PwerShell (included with Windws O/S) n pre-existing servers, at n added cst t the SOM. Staff resurces were limited t a full-time prgram manager and a matrix-team f SOM IT staff. Phase I (FY 2009) - ttal matrix-team hurs: 536, ttal matrix-team csts: $32, Phase II (FY 2010) - ttal matrix-team hurs: 380, ttal matrix-team csts: $27, What are the prgram s annual peratinal csts? The prgram s annual peratinal csts are limited t the full-time prgram manager, apprximately $120,000 per year. Once a MiClud service is launched and in prductin, the MiClud service is self-funding thrugh cllected service rates. As such, the peratinal expenses f prductin MiClud services are nt accunted fr as part f the MiClud prgram s peratinal csts. 16. Hw is the prgram funded? The MiClud prgram manager and all matrix-team member hurs are funded thrugh the DTMB budget. The funding fr the DTMB budget cmes frm IT services rates paid by SOM agencies fr IT services rendered. 17. Did this prgram require the passage f legislatin, executive rder r regulatins? If YES, please indicate the citatin number. N 18. What equipment, technlgy and sftware are used t perate and administer this prgram? Micrsft SharePint. Fr ther related technlgies, see answer # T the best f yur knwledge, did this prgram riginate in yur state? If YES, please indicate the innvatr s name, present address, telephne number and address. Yes 20. Are yu aware f similar prgrams in ther states? If YES, which nes and hw des this prgram differ? N. The prgram is in frequent cntact with clud cmputing SMEs in ther states. Hwever, MiClud is cmpletely unique, in that MiClud prvides a single service interface fr cnsuming vendr-agnstic clud services. MiClud prvides a single rganizatinal tuch-pint and layer f abstractin between clud service cnsumers and clud service prviders. This means that SOM has nly a single interface t gvern and secure. It als means that prviders can be added, remved r swapped at a single interface pint, greatly easing r eliminating integratin challenges. 3
4 21. Has the prgram been fully implemented? If NO, what actins remain t be taken? The initial, targeted services have been fully implemented and are in prductin as f May 1, Further prjects are being priritized by the steering cmmittee n April 27, Briefly evaluate (pr and cn) the prgram s effectiveness in addressing the defined prblem[s] r issue[s]. Prvide tangible examples. MiClud was charged with delivering the cst and self-service benefits f cmmercial clud cmputing slutins, while addressing the many cmplex issues surrunding clud security, data wnership and audit cmpliance in the state gvernment envirnment. The MiClud prgram has exceeded all bjectives and expectatins in an extremely shrt timeframe. As stated abve, the prgram: Delivered the MiClud Strage Service (prductin Octber 1, 2010) that creates selfservice, pay-as-yu-g data strage sites within 10 minutes. The MiClud Strage Service is 85% cheaper than the prir lwest-cst data strage ptin and service requests (such as changing user permissins) are fulfilled 99% faster. Delivered the MiClud Hsting Service (prductin in May 1, 2011) that creates selfservice, pay-as-yu-g virtual servers within 30 minutes. The MiClud Hsting Service is 75% cheaper than the prir lwest-cst server hsting ptin and service requests (such as server rebuilds) are fulfilled 99% faster. Server images can be stred as reusable templates. Servers can be deactivated when nt in use, drpping the perating cst t 97% less than the prir lwest-cst server hsting ptin. MiClud Strage resurces are currently hsted internally, in the SOM s enterprise datacenters, at an industry cmpetitive $ /GB/day ($0.35/GB/mnth). MiClud Hsting servers are currently hsted internally, in the SOM s enterprise datacenters, at an industry cmpetitive $8/server/day (including O/S). MiClud Hsting users enjy exceptinal service perfrmance ver the SOM s secure intranet, withut expsing their data t internet-based threats. Tday, MiClud users enjy exceptinal service perfrmance ver the SOM s secure intranet, withut expsing their data t internet-based threats. SOM agencies enjy the immediate benefits f the clud-cmputing service mdel, withut encuntering the uncertainties f the still maturing cmmercial clud services market. The prgram s recmmended 5-year prject prtfli and radmap (t be apprved n April 27, 2011) remains extremely aggressive. It will be necessary t cntinue t transfrm and innvate t achieve the next slate f bjectives. Our initial success culd als becme a detriment if ur prgram subject matter experts becme t fcused n past success instead f nging pprtunities fr imprvement; this is an extremely dynamic envirnment and we must cntinue t innvate t meet the next wave f challenges. 23. Hw has the prgram grwn and/r changed since its inceptin? The prgram has served as an incubatr fr innvative, lw-cst IT service autmatin techniques. As a result, prgram SMEs have cntributed t dramatically accelerating nn-clud-cmputing prjects thrugh a prcess f technlgy crss-pllinatin. Prgram SMEs are ften asked t respnd t inquiries frm ther states and prvinces, lcal gvernments, federal clud cmputing strategists and vendr executives n matters f clud strategy and successful tactical appraches fr achieving specific clud bjectives. 24. What limitatins r bstacles might ther states expect t encunter if they attempt t adpt this prgram? It can be very challenging t persuade agency executives t supprt a very simple, lw-cst apprach. Vendrs cnstantly bmbard executives with enticing prmises that have very large price tags. Clud cmputing is nt smething yu BUY. Clud cmputing is smething yu DO. 4
5 The MiClud technical slutin, thugh extremely simple, is als cmpletely unique. It may be challenging fr ther states t reprduce independently. The MiClud prgram manager has recmmended transitining ur internal, vendr agnstic MiClud service interface t an pen surce supprt mdel. By inviting crss bundary cllabratin n a natinal level, the SOM hpes t share supprt and enhancement effrts. Prviding the MiClud technical slutin as an pen surce platfrm will eliminate this technical barrier t replicating the MiClud prgram s success in ther states. This is expected t be apprved by the steering cmmittee n April 27, A cultural shift within state gvernment must ccur in cnjunctin with a disruptive innvatin such as MiClud. Managing this peple impact is as imprtant t achieving success as is the technical slutin 5
6 CSG reserves the right t use r publish in ther CSG prducts the infrmatin prvided in this applicatin. If yur agency bjects t this plicy, please advise us in a separate attachment Innvatins Awards Applicatin Prgram Categries and Subcategries Use these as guidelines t determine the apprpriate Prgram Categry fr yur state s submissin and list that prgram categry n page ne f this applicatin. Chse nly ne. Infrastructure and Ecnmic Develpment Business/Cmmerce Ecnmic Develpment Transprtatin Gvernment Operatins and Technlgy Administratin Electins Infrmatin Systems Public Infrmatin Revenue Telecmmunicatins Health & Human Services Aging Children & Families Health Services Husing Human Services Human Resurces/Educatin Educatin Labr Management Persnnel Training and Develpment Wrkfrce Develpment Natural Resurces Agriculture Energy Envirnment Envirnmental Prtectin Natural Resurces Parks & Recreatin Water Resurces Public Safety/Crrectins Crrectins Curts Criminal Justice Drugs Emergency Management Public Safety Save in.dc r rtf. Return cmpleted applicatin electrnically t innvatins@csg.rg r mail t: CSG Innvatins Awards 2011 The Cuncil f State Gvernments 2760 Research Park Drive, P.O. Bx Lexingtn, KY Cntact: Nancy J. Vickers, Natinal Prgram Administratr Phne: Fax: Attn: Innvatins Awards Prgram The Cuncil f State Gvernments nvickers@csg.rg This applicatin is als available at 6
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