Position Descriptions

Transcription

1 Position Descriptions Code Executive 0015 Chief Executive Officer - Hospital System Directs the development of short- and long-range objectives, policies, budgets and operating plans for the hospital system. As approved by the Board of Directors, oversees their consistent interpretation, implementation and achievement. Establishes an organization hierarchy and delegates limits of authority to subordinate executives regarding policies, contractual commitments, expenditures and personnel matters. Represents the organization to the financial community, industry groups, key customers, representatives of government and regulatory agencies, and the general public. May serve as presiding officer of the Board of Directors and guides its deliberations and activities Chief Executive Officer - Non-Hospital Health Care Organization Directs the development of short- and long-range objectives, policies, budgets and operating plans for the organization. As approved by the Board of Directors, oversees their consistent interpretation, implementation and achievement. Establishes an organization hierarchy and delegates limits of authority to subordinate executives regarding policies, contractual commitments, expenditures and personnel matters. Represents the organization to the financial community, industry groups, key customers, representatives of government and regulatory agencies, and the general public. May serve as presiding officer of the Board of Directors and guides its deliberations and activities Chief Executive Officer/Administrator - Independent Hospital Administers, directs and coordinates all activities of the hospital to carry out its objectives in the provision of health care, furtherance of education and research, and participation in community health programs. Oversees operations, the application and implementation of established policies, governing authority liaisons, the medical staff and departments, and the control and effective utilization of physical and financial resources. Reports to the Hospital Board of Directors CEO/Administrator - Individual Hospital within Hospital System Administers, directs and coordinates all activities of the hospital to carry out its objectives in the provision of health care, furtherance of education and research, and participation in community health programs. Oversees operations, the application and implementation of established policies, governing authority liaisons, the medical staff and departments, and the control and effective utilization of physical and financial resources. In some instances, may be required to coordinate services with other system hospitals. Generally reports to a senior level executive within the hospital system and/or to the hospital's Board of Directors Chief Operating Officer/Associate Administrator Assists in administration and coordination of activities. Consults and advises CEO/Administrator on operations, facilities and policies. In the absence of the CEO/Administrator assumes the duties of planning, directing, and coordinating all activities Chief Medical Officer (MD) Develops and implements strategic goals related to the quality improvement and management programs followed by medical and nursing staff. Develops policies, practices, and systems to monitor and implement quality control standards and measurements while ensuring compliance with JCAHO and other regulatory agencies standards and requirements Assistant Administrator Directs, supervises, and coordinates functions and activities of one or more departments. Ensures proper adherence to organization and department policies, objectives, and operating procedures by department heads Administrative Assistant to CEO/Administrator As assigned by the CEO/Administrator, carries out work projects related to the total operation or specific patient services. Investigates procedures and operations, gathers data, and prepares statistical and operational reports and recommendations. Note: This is a management position and is not the position of secretary to the CEO/Administrator Top Managed Care Executive Responsible for planning, directing, and coordinating all managed care operations. Develops and implements policies and procedures, short- and long-term goals, objectives and plans. Ensures that financial, managed care and physician contract and patient objectives are met.

2 Code Executive (continued) 7797 Top Long-Term Care Executive Responsible for the overall operation of directing, coordinating, and controlling a long-term care program. Develops and implements policies and procedures, short-term and long-term goals and objectives and strategic plans. Responsible for financial performance of the facility and the quality of care provided. Provides direction and feedback to management. Ensures the facility is in compliance with all regulations and that all direct care providers meet and continue to maintain requirements and licensure Top Strategic/Long-Range Planning Executive Develops, plans and implements programs to achieve strategic objectives in growth and structure through merger, acquisition, and affiliation(s) with other health care providers. Ensures the best use of facility resources in accordance with objectives for growth. Keeps top management informed on long-range health care trends and makes appropriate recommendations. Participates in the review of laws which have an effect on procedures and planning Top Facilities Project Management Executive Directs the development of plans and designs for major construction or modernization projects. Oversees architects, project managers, and external contractors to ensure compliance with design specifications, schedules, and contractual commitments. Directs and plans for the effective use of construction resources and project operating budget. Represents the organization in matters associated with land development, planning commissions, city and county governing bodies, and miscellaneous associations Director of Development/Fundraising Responsible for planning, implementing and/or coordinating all fundraising activities, including but not limited to annual giving, capital development, long-range giving, and/or memorial gift programs. Researches resources available through foundations, trusts, grant programs, etc., and develops fundraising/solicitation strategies and campaigns. Maintains contact with individuals and corporations that support the organization Medical Director (MD) Plans, directs, and coordinates all medical and related activities, with the exception of nursing services. Participates in establishing and implementing standards of medical service, and advises CEO/Administrator on medical and administrative questions and policies as they relate to medical practices. Plans for and participates in, intern and resident physician education. Investigates and implements new medical practices and techniques. Serves as a consultant in unusual and difficult medical cases Director of Professional Services Provides oversight and administrative liaison to all clinical divisions, departments and programs. Ensures that overall mission and goals are achieved by participating in the formulation of clinical objectives, services, policies and procedures. Develops and maintains administrative and regulatory compliance systems and optimal resource allocation criteria. Monitors performance and budgets of clinical services. Serves as liaison with all clinical professional, administrative, and support staff. Serves as a member of the senior management group and various key committees Director of Clinic Operations (Hospital Operated) Directs, administers and controls the day-to-day activities of the hospital's clinic operations within the guidelines of established hospital policies in order to provide high quality health care services to the community. Ensures efficient and economical performance in accordance with clinic operating budgets, goals and objectives. Maintains effective communications with hospital administration, medical staff, the community and all levels of clinic employees. Ensures compliance with applicable regulatory requirements Director of Home Health Care (Hospital Operated) Directs, administers, and controls all activities of the hospital's home health care unit within the guidelines of established hospital policies. Schedules and coordinates all nursing, therapeutic, and related health services performed in patient homes. Participates with physicians in developing and delivering specific home health care services for individual patients. Prepares reports on services and costs Director of Child Care Center (Hospital Operated) Directs and administers the activities of the hospital's child care center within the guidelines of established hospital policies. Reviews activities and makes recommendations for changes to improve the child care program. May serve as liaison with local community organizations to ensure that the child care program meets community needs.

3 Code Executive (continued) 0200 Director of Nursing Home (Hospital Operated) Directs and administers the operation of the hospital's nursing home within the guidelines of established hospital policies. Maintains direct patient contact, reviews patient condition reports and health care plans. Analyzes and evaluates nursing care and implements changes for improvement. Prepares and reports on the activities of the unit for review by hospital administration Director of Retirement Center (Hospital Operated) Directs and administers the operation of the hospital's retirement center within the guidelines of established hospital policies. Plans and oversees the activities program for residents, new or prospective resident needs, and identifies any physical or dietary limitations. Prepares reports on the activities and operations of the center for review by hospital administration Director of Adult Day Care (Elder Care, Hospital Operated) Identifies health, education and psycho-social needs of older individuals in the community and develops programs, projects, and activities based on assessed needs. Programs/activities are for elderly individuals who do not live in a retirement or longterm care facility Director of Substance Abuse Center (Hospital Operated) Directs the administrative, managerial and clinical aspects of substance abuse programs. Evaluates treatment procedures to ensure attainment of goals and objectives with regard to effective rehabilitation from drug/alcohol dependency. Complies with federal, state, and local license requirements to maintain a high level of quality standards. Coordinates with community agencies and programs to ensure continuity in the type and level of patient care Director of Cancer Center (Hospital Operated) Directs, administers and controls all activities of the hospital's cancer center within the guidelines of established hospital policies. Reviews and evaluates patient condition reports. May participate with physicians in developing specific services for individual patients. Implements and maintains established hospital practices, procedures and objectives. Serves as liaison with all professional, administrative and support staff. Prepares reports on the activities of the operation for review by hospital administration Director of Same-Day Surgery (Hospital Operated) Directs and administers the operation of the hospital's same-day surgery center within the guidelines of established hospital policies. Ensures proper adherence to organizational policies, objectives and regulatory compliance in order to provide high quality patient care. Serves as a liaison with all professional, administrative and support staff. Prepares and reports on the activities of the unit for review by hospital administration Operations Manager (Out-Patient Services Organization) Manages the day-to-day operations in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares reports and audits current procedures to monitor efficiency of operations Director of Education Responsible for developing, presenting and evaluating nursing education as well as all other employee training and education programs. Directs the analysis, program format design, preparation of training materials and program implementation Director of Emergency Services Note: This is a non MD position. Directs the administrative management of the hospital's emergency department. Establishes and administers emergency services policies and procedures in cooperation with inpatient department heads and administrative personnel Director of Occupational Medicine Coordinates the internal services of hospital/ancillary departments and orients them to the needs of local industry. Based on a developed marketing strategy, sets priorities, approves design, and implements new services. Monitors case management and cost containment for clients, designing and developing programs to address their needs. Directs the preparation and maintenance of department reports.

4 Code Executive (continued) 0221 Director of Organizational Ethics Directs and coordinates ethics services, including bioethics and organizational ethics education. Participates in case reviews/consultations. Develops ethical decision making policies. Promotes and participates in the continuing process of education regarding medical ethics for the organization and the community. Serves on various committees dealing with issues of medical ethics and provides consultation on ethical issues inside and outside the organization. Quality and Compliance 0217 Director of Total Quality Management Directs the effective implementation of total quality improvement projects and establishes quality improvement project teams. Audits hospital programs and policies to ensure that patient and physician needs are effectively addressed Compliance Officer Responsible for the development, implementation and enforcement of the compliance program. Ensures conformance with applicable laws, regulations and accreditation standards which may include Medicare/Medicaid reimbursement, EEO, JCAHO, Intermediate Sanctions legislation, hazardous waste disposal, ADA, etc. Finance 0230 Chief Financial Officer/Top Financial Executive Plans, directs and controls the organization's overall financial plans and policies, accounting practices, and relationships with lending institutions, shareholders and the financial community. Directs such functions as treasury, budgeting, tax, accounting, information systems, real estate, insurance activities, and various administrative functions for the organization and its subsidiaries. Develops and coordinates necessary and appropriate accounting and statistical data and reports Director of Internal Audit Develops, installs and administers overall audit program. Provides management with a review of accounting, financial, information systems and departmental operations by measuring and evaluating the effectiveness of accounting and management controls Controller (if not Top Financial Executive) Directs the establishment and maintenance of the organization's accounting principles, practices, and procedures for the maintenance of its fiscal records and the preparation of its financial reports. Directs general and property accounting, cost accounting, and budgetary control. Appraises operating results in terms of costs, budgets, operating policies, trends and increased profit opportunities Director of Managed Care Finance Directs the establishment and effective implementation of reliable accounting and information systems in support of managed care contracts. Conducts primary negotiations on behalf of the organization for payment rates under all managed care agreements. Develops strategies for improving levels of reimbursement under managed care agreements. Instructs affected departments regarding the implications of capitation for their operations. Develops and helps guide organizational structure and processes necessary to support managed care agreements Director of Risk Management Coordinates all aspects of risk management program. Plans, organizes, and directs activities to identify, evaluate, and implement corrective action against risks that may result in injury to patients, visitors, and employees and in property loss or damage or legal liability. Follows up on proposed corrective actions Assistant Controller Assists in the direction and administration of the organization's financial operations. Manages the preparation and review of budgets, and various other financial operating reports. May manage one or more accounting departments, as delegated by the Controller General Accounting Manager Manages general accounting functions and the preparation of reports and statistics reflecting earnings, profits, cash balances, and other financial results. Formulates and administers approved accounting practices throughout the organization to ensure that financial and operating reports accurately reflect the condition of the business and provide reliable information necessary to control operations.

5 Code Finance (continued) 0335 Budget Manager Manages the budget and implements and manages a strategic financial planning process. Schedules, organizes, and implements the budget process, including the preparation of seminars, guidelines, and worksheets for departments. Collaborates with Controller in the preparation, analysis, and presentation of financial reports and statistics to the governing board and administration. May serve as fiscal department representative for program planning review and evaluation when appropriate Accounts Payable Supervisor Supervises accounts payable processes, including maintaining records of amounts owed, verifying invoices, computing discounts, coding expenses, preparing vouchers, and issuing checks for payment. Prepares accounts payable register and other related reports Director of Business Office Directs several business office operations including the billing and collection of patient accounts, preparation of insurance claims, admissions, etc. Formulates policies and procedures according to hospital standards and legal requirements Patient Accounts Supervisor Oversees all functions of the inpatient and/or outpatient accounting office and a staff of credit, collection, insurance, and billing clerks. Coordinates activities and schedules work assignments to meet rigid billing deadlines. Provides guidance and instruction in the interpretation of office policies, procedures, and practices. Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement Payroll Supervisor Supervises the preparation of wage and salary payroll, including functions such as computing and making extensions and deductions. Coordinates the maintenance of individual payroll records, payroll distribution, preparation of W-2 forms and Social Security reports; and compilation of periodic and special reports on payroll matters Credit and Collection Manager Develops and recommends policies and procedures that govern the credit and collection activities of the organization. Manages the investigation of credit risks involving customers and suppliers and the collection of amounts due to the organization for goods and services rendered. Human Resources 0890 Top Human Resources Executive Develops, implements and coordinates policies and programs covering employment, employee/labor relations, wage and salary administration, benefit programs, orientation and training, employee safety and health and employee services. Directs the development and consistent implementation of human resources policies and practices Human Resources Manager Develops, implements and coordinates policies and programs covering several of the following: employment, labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits and employee services Employee Benefits Manager Plans, develops, and administers the various employee benefit programs, including but not limited to life and health insurance, disability, pension, profit sharing, and related programs. Recommends new and/or improved employee benefit plans and cost-saving measures. Ensures compliance with all legal requirements of various employee benefit programs and prepares and files required legal reports Compensation Manager Plans, develops and implements the overall job evaluation, performance appraisal, and wage and salary management programs for the organization. Develops and administers all incentive programs within the guidelines of established policies. Conducts or participates in wage and salary surveys and recommends changes to ensure the maintenance of the organization's compensation objectives and competitive position in the marketplace.

6 Code Human Resources (continued) 1080 Compensation and Benefits Manager Manages the organization's compensation and benefits programs, including but not limited to: job evaluation, performance appraisal, salary and incentive programs, life and health insurance, disability, pension and profit sharing programs, etc. Evaluates compensation and benefits programs and recommends modifications to maintain the organization's objectives and competitive position in the marketplace Employee Training Manager Manages the organization's training by conducting needs assessments, developing appropriate programs including the preparation of aids/materials, and conducting a variety of training programs. May contract with outside vendors in the development and conduct of training programs. Coordinates employee participation in outside vendor training Equal Employment Opportunity Manager Establishes and implements the corporate Affirmative Action/Equal Employment Opportunity Programs for minority and female employment and advancement, in compliance with legislation and management directives. Investigates complaints; compiles and submits required AA/EEO statistical reports Employee Services Manager Establishes, administers, and coordinates organization-sponsored employee services and activities in order to enhance the employee relations climate Employment/Recruiting Manager Manages the recruiting and selection activities of the company to employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing. Identifies sources of candidates, initiates and maintains relationships with outside sources (e.g., employment agencies, recruiters, colleges, and job fair sponsors). Directs the design and placement of employment advertising. Evaluates selection criteria and testing techniques to ensure compliance to standards; participates in the development and implementation of revisions. Develops and controls employment/recruiting expenditures budget. Ensures adherence to all federal, state, and local regulations governing the employment process Labor Relations Manager Establishes and maintains satisfactory labor-management relations. Formulates and administers labor relations policy, subject to top management guidance and approval. Represents management in labor relations, including the negotiation, interpretation, and administration of collective bargaining agreements Human Resources Information Systems (HRIS) Supervisor Supervises the implementation and maintenance of human resources records into electronic data processing systems. Implements efficient means of data collection and maintenance. Supervises generation of regular and special reports regarding employee skills, pay data and related information. Recommends changes in methods or procedures to increase efficiency Employee Communications Manager Develops internal human resources related communications material regarding policies and procedures, compensation, benefits changes, etc. May develop and maintain the policy and procedure manual as it relates to the Human Resources function. May assist in the preparation of speeches and other presentations directed towards employees Safety Director Establishes and promotes the maintenance of safe and healthy working conditions, and recommends measures to reduce or eliminate industrial accident and health hazards in compliance with OSHA regulations Security Director Directs guard personnel in the enforcement of security procedures for the protection of people and property. Establishes security programs, work schedules and assignments. Studies and makes recommendations on special security problems. Cooperates closely with law enforcement agencies.

7 Code Information Systems 1600 Chief Information Officer/Top IT Executive Directs and coordinates information systems planning and functions, including all phases of systems design, programming, installation and operations. Reviews and evaluates project feasibility studies based on management's requirements and priorities, and implements the installation and operation of information systems and equipment Director of Clinical Information Systems Plans and directs all aspects of design, implementation, and maintenance of clinical information systems (e.g., utilization review, O.R. scheduling, remote physician access, nursing services, etc.) to effectively apply clinical information technology solutions to improve clinical operations. Coordinates projects with Information Technology to ensure effective integration of clinical systems with other institutional applications Applications Programming Manager Manages the development, installation and maintenance of computer programs for business and/or scientific applications. Develops and establishes department standards and procedures; assigns, directs and coordinates the work of the programming staff, providing technical support and direction Information Systems Operations Manager Plans, manages and controls the activities of computer operations, exclusive of the systems and programming function. Develops and establishes department standards and procedures, and assigns work to the operations staff. Prepares activity and progress reports Network Planning Manager Manages the planning, development, and installation of network systems by evaluating current and future business requirements. Develops, maintains, and communicates project plans and schedules, prioritizes requirements, and coordinates human and financial resources. Ensures all software and hardware products are compatible with network integration Data Entry Supervisor Supervises the operation of key entry devices to record a variety of alpha/numeric data onto various storage media Systems and Programming Manager Manages and administers the systems analysis and computer programming functions of the organization. Develops and establishes department standards and procedures. Directs and coordinates efforts to maintain and upgrade current systems, and directs the systems analysis, procedure development and programming efforts in the study, design and implementation of new systems, and in the evaluation, acquisition and installation of new equipment Telecommunications Manager Manages voice, data and video communication systems throughout the organization, including the planning, design, installation and maintenance of networks in support of information systems. Oversees the budgeting and long-range planning of telecommunications systems and projects, including various word processing and facsimile equipment systems. Consults with information systems staff to coordinate telecommunications systems capabilities. Prepares activity and progress reports Web Site Manager Manages the organization's internet web site including technical programming and database development, design (site content, aesthetic look and feel) as well as the site's day-to-day operations. Must manage the activities of one or more web site dedicated jobs such as Web Developer, Web Author, Web Administrator and/or Webmaster. Marketing 2825 Member Services Manager Plans, organizes, manages, and evaluates activities regarding all aspects of HMO member services. Maintains records and reports on all membership information for the enrolled population of the plan.

8 Code Marketing (continued) 2930 Director of Marketing Provides a marketing program to expand the use of services through short- and long-term market planning in level of care or procedure improvement. Follows trends and makes appropriate recommendations to management concerning changes in marketing strategy. Continually evaluates competitive health care services, utilization of services and facilities, physician preferences and community needs. Utilizes advertising agencies to market services through newspaper, magazine, brochure, radio and television media Sales Manager Implements sales plans, strategies, and other programs to new prospects and enhance existing accounts. Supervises the activities of the sales force in selling services. Prepares regular and special sales reports that reflect the activities and results of the sales effort. Public Relations and Legal 3370 Top Public Relations Executive Organizes and directs public relations policies and programs to develop and maintain public, employee and stockholder interest, understanding and good will towards the organization. Administers policies covering the broad field of public relations activities, including the dissemination of public, employee and stockholder information Community Relations Manager Plans, organizes and directs efforts to represent the organization in the communities in which it operates. Establishes relationships with community leaders and coordinates programs that promote good corporate citizenship and enhance community good will toward the organization. May manage the organization's charitable contributions program, including screening requests for financial support, coordinating the approval process and managing the disbursement of funds. Administers related activities, such as matching gift and volunteer programs Legal Counsel Serves as the in-house legal counsel and may sit on various committees. Serves as liaison with outside law firms, and may represent the employer in court actions or legal negotiations. Provides legal advice to top management and others regarding proposals or anticipated actions. Prepares pertinent legal reports. Reviews and makes recommendations on proposed contracts and complies with all legal requirements. Participates in the development of methods to attain goals and obtain grants within legal guidelines Credentialing Manager Coordinates, monitors, and completes the verification process for all contracted physicians, practitioners and nurses including an initial review of verifications. Ensures practices and procedures are accurate and up-to-date with industry trends and current credentialing standards. May complete state medical license applications for physicians, and perform follow-up with state medical licensure boards on status of license applications. Initiates the process for ensuring malpractice coverage for all contracted providers. Maintenance/Engineering 3630 Director of Engineering Directs the technical and mechanical maintenance of buildings, grounds and equipment; and the procurement, generation and operation of all utilities and utility systems Chief Engineer Supervises and coordinates activities of workers who operate and maintain refrigeration, power, heat, and cooling distribution systems Director of Biomedical Engineering Directs, coordinates and supervises all functions to provide safety testing, maintenance, and repair on biomedical patient care equipment and electronic communications equipment. Conducts training and provides engineering and technical counsel to appropriate patient care personnel on equipment operation, problems, codes, standards and maintenance.

9 Code Maintenance/Engineering (continued) 6220 Power House/Boiler House Supervisor Supervises the operation and maintenance of stationary engines and mechanical equipment such as steam engines, air compressors, generators, motors, turbines, pumps, and ventilating and refrigeration equipment. Supervises adjustments and minor repairs necessary to ensure efficient performance. Supervises employees who tend boilers supplying steam for heating, processing or power generation, ensure the maintenance of specified pressures and temperatures, and make minor repairs Maintenance Supervisor Supervises personnel responsible for the functioning or fixing of equipment by preventative maintenance and inspection. Prioritizes work orders; plans, schedules, coordinates and assigns work. Plans and organizes the purchase of all necessary materials, parts and components required for work orders. Ensures compliance with OSHA, state standards and hospital policy. Responsible for safety and training of maintenance staff Facilities Planning Manager Provides professional services in coordinating all capital expenditures in the design, development, construction, alteration or installation of facilities and equipment. Participates in the initial planning and conceptualization of building plans. Coordinates among architects, designers, engineers, construction companies and employer to develop designs that fit needs Building/Facilities Supervisor Supervises assigned staff in the maintenance of buildings and grounds. Schedules maintenance and monitors the operation of all utility systems such as heating, ventilating and air conditioning. Supervises janitorial services and grounds maintenance such as landscaping, lawn care and snow removal Director of Housekeeping Directs and administers the housekeeping program in order to maintain a sanitary, attractive, and orderly condition. Establishes and maintains standards, work procedures and schedules for the housekeeping staff. Interviews, hires and terminates housekeeping personnel Housekeeping Supervisor Supervises the work of cleaning personnel. Prepares work schedules, inspects premises to determine work assignments and trains, observes and directs work crews in the satisfactory completion of their tasks. Maintains inventory of cleaning materials, supplies and equipment Laundry Manager Supervises, trains and coordinates the activities of laundry personnel. Sets and maintains schedules. Establishes and reviews operating standards and procedures. Supervises the compilation and maintenance of department operating and inventory records. Materials Management 5715 Top Supply Chain Executive Plans, directs, controls, coordinates, and evaluates efforts of all supply chain activities as well as all or most of the following: customer service, inventory management, procurement, production planning, transportation, warehousing, and distribution Director of Materials Management Plans, administers and directs program to purchase, store, inventory and distribute materials, supplies, and equipment. Directs supply and equipment negotiations for both individual purchase and continuing contractual relationships based upon the best cost-value relationship for the organization. Oversees personnel who order, receive, store and issue purchased items. Oversees personnel who decontaminate, assemble, sterilize, store, distribute and account for both one time and reusable patient care and floor stock items. Prepares periodic reports on activities of the department Purchasing Manager Oversees the approval and control of the purchasing function, within limits of delegated authority. Investigates all new developments relative to material and supplies and makes recommendations designed to reduce costs and improve quality.

10 Code Materials Management (continued) 6140 Stores and Receiving Supervisor Supervises the activities of storeroom personnel who receive, store and deliver materials, equipment, and supplies to various departments. Receives and stores incoming goods, verifies shipments against purchase requisitions, and checks condition of merchandise. Allocates storage space and dispenses materials internally as needed. Maintains inventory records and controls, and makes periodic inventory reports Central Supply Supervisor Supervises the activities of personnel who stock and issue sterile and non-sterile supplies and equipment. Establishes methods and performance standards for preparing, handling and storing sterile items and equipment. Maintains inventory records and submits requisitions for replacement stock. Ambulatory Services 8070 Director of Ambulatory Services Directs the programs and staff of the ambulatory services department. Establishes and implements approved standards and guidelines for ambulatory services and programs. Monitors patient progress and maintains working relationships with community agencies. Out-Patient 8100 Director of Out-Patient Services Directs and coordinates clinic activities. Establishes and administers out-patient policies and procedures in cooperation with other department heads and administrative personnel. Nursing 8130 Top Nursing Services Executive Directs and coordinates the activities of professional nursing personnel and support staff. Implements and interprets administrative policies and procedures, regulates activities of the various nursing units, analyzes and evaluates nursing services rendered, and plans and directs orientation and in-service training programs for the nursing staff Nursing Services Executive - 2nd Level Assists in the organization and administration of the nursing department. Analyzes nursing and auxiliary services to improve the quality of patient care and attain maximum utilization of staff time and resources. Assumes other responsibilities delegated by the Top Nursing Services Executive School of Nursing Director Plans, directs, supervises, evaluates, and participates with the faculty in the activities of the school of nursing. Monitors and evaluates faculty performance. Formulates and administers the nursing education programs to achieve the school's objectives. Analyzes, revises, and maintains educational programs consistent with current nursing practices and procedures Clinical Nurse Specialist Provides expert education and mentoring for nursing staff, hospital administration, physicians, patients and families, and the community. Applies specialized knowledge, demonstrates skills and competencies in the delivery of nursing care. Actively plans, participates, implements, and cooperates with clinical research. Is responsible for developing educational programs and inservices, and leading interdisciplinary councils and committees. Serves as role model, mentor and patient advocate Nurse Manager Administers an assigned nursing program or organizational unit with responsibility for planning, selecting, and/or devising the methods and policies/procedures to be used and for directing nursing supervisors and/or other personnel in the accomplishment of designated goals. Negotiates interdepartmental resources, communicates and plans with managers of staff in other departments to ensure effective level of service to the unit/program Nursing Supervisor Supervises and coordinates activities of nursing personnel in one or more patient care units. Verifies that patients' needs are met and evaluates unit nursing care and performance. Participates in planning work of assigned units and coordinates activities with other patient care units and related departments. Plans and organizes training for unit staff members, and participates in guidance and educational programs.

11 Code Nursing (continued) 8180 Head Nurse - General Directs nursing service activities in an organized patient care unit. Assigns duties to professional and auxiliary nursing personnel in accordance with physicians' instructions, and supervises and evaluates their performance. Supervises the preparation and maintenance of patient clinical records, and compiles reports on staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics. Does not include head nurses assigned to specialty care areas Head Nurse - Obstetrics Directs nursing service activities for assigned patients in the delivery room and birthing units. Assigns duties to auxiliary and obstetrics staff nurses. Supervises the preparation and maintenance of obstetrics patient clinical records, and compiles reports on obstetrics staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics Head Nurse - Critical Care Unit Directs nursing service activities for assigned critical care unit patients. Assigns duties to auxiliary and critical care unit staff nurses. Supervises the preparation and maintenance of critical care unit patient clinical records, and compiles reports on critical care unit staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics Head Nurse - Emergency Room Directs nursing service activities in the emergency room. Assigns duties to auxiliary and emergency room staff nurses. Supervises the preparation and maintenance of emergency room patient clinical records, and compiles reports on emergency room staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics Head Nurse - Psychiatric Unit Directs nursing service activities for assigned patients in the psychiatric unit. Assigns duties to auxiliary and psychiatric staff nurses. Supervises the preparation and maintenance of psychiatric patient clinical records, and compiles reports on psychiatric staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics Head Nurse - Operating Room Directs nursing service activities in the operating room. Assigns duties to auxiliary and operating room staff nurses. Supervises the preparation and maintenance of operating room patient clinical records, and compiles reports on operating room staff performance and medical services rendered. Maintains established inventory standards for medicines, solutions, supplies and equipment, and accounts for narcotics Charge Nurse - General Supervises nursing service activities in assigned care unit for the duration of one shift and/or in the absence of the Head Nurse. Provides professional nursing care for patients in assigned care unit. Assesses, plans, evaluates, and documents the nursing process of assigned care unit as needed. NOTE: Incumbents in this position are not assigned to one particular care unit for extended periods of time. Does not include charge nurses assigned to specialty care areas Chief Nurse Anesthetist Schedules and directs Nurse Anesthetists who plan, secure, and arrange necessary anesthesia equipment. Directs activities in the operating theater. Performs nurse anesthetist duties when necessary. Assists Anesthesiologist in planning courses of instruction for students, and participates in resulting programs and demonstrations. Compiles data and prepares reports concerning specific anesthesia, drugs and techniques, and patient reactions to them. Patient Care 8210 Operating Room/Recovery Room Supervisor Supervises all pre-operative nursing care and delegates responsibility for each operating and recovery room to professional nurses for immediate patient care. Supervises care of operating room suite and equipment to ensure cleanliness, sterility, and proper functioning of all items, and to provide a safe environment for patients and staff. Formulates schedules and ensures the presence of appropriate professional personnel during all surgical procedures and post-anesthesia recovery. Provides and controls material, supplies and equipment needed for successful functioning of the operating room/recovery room.

12 Code Patient Care (continued) 8855 Administrative Director of Cardiology (Non MD) Directs and coordinates diagnostic and technical support to physicians who assess the cardiac functions of patients. Assigns, supervises, and coordinates technical and clerical personnel engaged in diagnostic and laboratory procedures involving the diagnosis and treatment of patients with cardiovascular disorders Director of Renal Dialysis Directs, administers and controls all activities of the Renal Dialysis unit within the guidelines of established policies. Provides clinical supervision for professional and technical hemodialysis, peritoneal dialysis, drug overdose and plasmaphoresis. Develops operating budgets and standards of performance and ensures that department operates within budget and in accordance with performance standards. Prepares reports on the activities of the unit for review by administration Director of Patient Relations Plans, develops and implements policies and procedures to ensure a high level of satisfaction in the delivery of quality care and services to patients and their families. Serves as liaison between patients and other health care service providers House Supervisor Provides onsite management of the hospital or a significant section of the hospital during a specified shift, normally when hospital management is absent. Manages patient care delivery during that shift and addresses any issues that arise. Often responsible for ensuring adequate staffing for the oncoming shift. Works with patients, family members and physicians to ensure needs are met and problems are resolved. Manages occurrences during the shift, ensuring appropriate documentation and communication. Determines issues to be referred to Administrator on call. Patient Services 7765 Director of Reimbursement Services Directs and coordinates the activities of the claims and provider reimbursement personnel. Develops and implements procedures for filing reimbursement claims and ensures timely and accurate claims payment. Reviews, evaluates, and monitors all cost reporting in support of reimbursement claims Director of Patient Financial Services Directs and coordinates the activities of the staff of credit, collection, insurance, and billing clerks. May supervise one or more of the following areas: collections, insurance, cashier, and/or customer relations. Coordinates activities and schedules work assignments to meet rigid billing deadlines. Provides guidance and instruction in the interpretation of office policies, procedures, and practices. Responsible for consistency in extension of credit and collectability of accounts, following up on collection problems and recommending accounts to be written off as bad debts Director of Operating Room Services Responsible for the nursing services provided in the operating room and patient holding/receiving areas including the establishment and maintenance of a clean and safe environment, procurement of necessary equipment and supplies, control of medications, preparation of patients for surgery and immediate post-operative care Infection Control Practitioner Investigates and monitors known or potential sources of suspected infections in order to determine source and ensure control. Knows standard methods and criteria for identifying nosocomial infections. Provides related education to staff. May prepare simple cultures as required for environmental and individual studies. Reviews sterilization and disinfection techniques and recommends changes as necessary. Generally is an RN Director of Admissions Directs and coordinates the activities of personnel who arrange for the admission of patients. Ensures the accuracy and completion of required admitting records, the assignment of available accommodations, and arrangements for the payment of charges. Organizes admitting procedures in accordance with the activities of other departments, and policies and procedures.

13 Code Patient Services (continued) 8574 Admitting Supervisor Supervises the inpatient/outpatient admissions functions in accordance with established policy. Supervises bed assignments and the completion of preliminary paperwork for patients entering the hospital. Verifies all insurance benefits assigned to the hospital to determine if insurance coverage meets the standards of admission per hospital policy. Coordinates with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third party payers and other regulations. Reviews Admitting Department operations to ensure compliance with all applicable standards Claims Supervisor Supervises employees responsible for administering claims, maintaining claim records, and providing counsel to claimants regarding coverage amount and benefit interpretation. Monitors and controls backlog and workflow of claims. Ensures that claims are settled in a timely fashion and in accordance with cost control standards. Acts as a liaison with internal departments and for resolution of claim issues Call Center - Managing RN Provides guidance to call center personnel on day-to-day activities. Provides technical and administrative direction to call center staff. Ensures expected call volume meets service level objectives. Pharmacy 8304 Director of Pharmacy Directs and coordinates all pharmacy activities, including the purchase, receipt, storage, compounding, and dispensing of pharmaceuticals. As necessary, assists in dispensing medication, and oversees the maintenance of inventory, records, files, and references. Consults with and advises medical staff regarding drugs and pharmaceuticals Assistant Director of Pharmacy Assists department head in managing daily operations. Supervises pharmacists and provides pharmacy services. Compounds and dispenses medications and other pharmaceuticals. Assumes responsibility for the department in the absence of the department head. Rehabilitation Services 8340 Director of Rehabilitation Services Directs the programs and staff of the rehabilitation services department. Establishes and implements approved guidelines for rehabilitation programs. Maintains working relationships with community agencies. Monitors treatment and progress of patients Director of Physical Therapy (Non MD) Directs the programs and staff of the physical therapy department in the treatment of disabled, injured or diseased patients. Establishes standards for therapy and patient participation. Consults with physicians, assigns therapists, and schedules and monitors treatment and progress of patients Physical Therapy Supervisor Assists department head in managing daily clinical operations of the department. Supervises subordinate staff members. Identifies needs in program planning and facilitates program development. Provides physical therapy services. Assumes responsibility for the department in the absence of the department head Director of Occupational Therapy (Non MD) Directs the programs and staff of the occupational therapy department. Establishes standards for therapy and patient participation. Consults with physicians, assigns therapists, and schedules and monitors treatment and progress of patients Occupational Therapy Supervisor Assists department head in managing daily clinical operations. Supervises subordinate staff members. Identifies needs in program planning and facilitates program development. Provides occupational therapy services. Assumes responsibility for the department in the absence of the department head Director of Recreational Therapy (Non MD) Directs the programs and staff of the recreational therapy department. Confers with physicians, assigns and schedules duties, and monitors the treatment and progress of patients.

14 Code Rehabilitation Services (continued) 8430 Director of Speech and Hearing Therapy (Non MD) Directs and coordinates activities of staff personnel in the speech and hearing therapy program. Reviews diagnoses and test evaluations of patients, and makes further recommendations for medical or social assistance. Assigns and schedules therapists, and monitors the treatment and progress of patients Speech and Hearing Therapy Supervisor Assists department head in managing daily clinical operations of the department. Supervises subordinate staff members. Identifies needs in program planning and facilitates program development. Provides speech and hearing therapy services. Assumes responsibility for the department in the absence of the department head Director of Respiratory Therapy (Non MD) Directs the activities of the inhalation therapists and technicians who administer medicinal gases and aerosolized drugs to patients Director of Chemical Dependency Directs and coordinates the activities of the chemical dependency unit. Oversees services involving the diagnosis and treatment of drug-dependent patients. Evaluates the effectiveness of care to patients in the chemical dependency unit. Psychological/Social Services 8480 Director of Psychological Services Administers and evaluates the effectiveness of psychological services to patients, including the study, diagnosis, and treatment of mental, emotional, and behavioral disorders. Oversees testing and counseling services to patients with psychological disorders Director of Social Services Plans and administers Social Services Department programs in accordance with policies and accepted social work practice. Utilizes and supervises work of volunteers. Evaluates and coordinates the department's services and the needs of the patients and the community served. Administrative/Support Services 8550 Director of Support Services Develops, implements, and administers policies and procedures related to the effective, efficient, and safe operation of nonclinical support activities. Through subordinate administrators and managers, plans and directs some or all of the following support services: environmental services, communications, safety, purchasing, stores, volunteer and community services, medical library, physical facilities, food service, human resources, security, and distribution services Director of Ancillary Services Directs and coordinates ancillary services such as pharmacy, respiratory, physical, recreational and occupational therapy services, and medical records, but excluding room, board, medical, and nursing services Director of Grants Management Manages the department pre and post award budgets and grant finances from government grants, foundations and/or other grant-award bodies. Establishes grant accounts and monitors spending of grants to ensure compliance with sponsor regulations. Prepares financial reports and statements Office Manager Organizes and directs office services and operations, such as word processing, bookkeeping, preparation of reports, and other clerical services. Standardizes office procedures and initiates policy and procedure changes. Directs department operations to prepare and retain records, files, and reports in accordance with standards. Plans office layouts, requisitions office supplies and equipment, and initiates cost reduction programs. Coordinates activities with those of other departments Chief Medical Librarian (MLS) Manages, maintains, and develops policies and procedures for a medical library. Supervises professional and support staff engaged in classifying, cataloging, indexing, issuing books/materials, and keeping records of items on loan. In accordance with established budgets, selects books and publications for purchase and subscribes to pertinent periodicals. Responds to the more complex requests for information and references from faculty, medical staff, students, etc.

15 Code Administrative/Support Services (continued) 8650 Unit Manager Manages the logistical operation of the patient care unit. Coordinates and provides services, supplies and equipment, and establishes and maintains a satisfactory physical environment. Supervises the administrative and clerical efforts of the unit in the support of the medical function Director of Pastoral Care Develops and directs services designed to meet the religious and/or spiritual needs of patients and their families as well as hospital employees. May perform the duties of chaplain which includes visiting and counseling. Hospice 0214 Director of Hospice Plans, directs, supervises and coordinates the hospice program including home care, inpatient care, and bereavement follow up. Evaluates hospice related educational and informational programs. Implements and maintains established department, unit, and hospital policies, procedures, and objectives as well as quality assurance, environmental, and infection control policies. Prepares reports on the activities of the operation for review by hospital administration Hospice Supervisor Develops and coordinates all aspects of hospice patient care including supervising the activities of nursing staff to ensure the delivery of quality patient care. Participates in the patient/family assessment process and care plan development. Directs patient care by coordinating instructions from medical doctors with nursing staff and with other departments inside and outside the hospital. Medical Records 8559 Director of Health Information Services Responsible for directing the activities of Quality Assurance, Medical Records and Transcription Departments. Provides systems for acquiring, analyzing, storing and retrieving information so that information is readily available when needed. Ensures medical records and department procedures meet the standards of various accrediting and regulatory agencies Director of Medical Records Responsible for the overall planning, organizing, directing, coordinating and evaluating of the medical records department. Prepares the annual budget and develops, implements and monitors an automated medical records information system. Ensures quality of data processed, compliance with all regulatory standards and serves as a liaison between Medical Records Operations and other medical and administrative staff and outside agencies as necessary Medical Records Supervisor Supervises and participates in the daily workflow of the Medical Records Department. Responsible for the management of health information systems consistent with the medical, administrative, ethical and legal requirements of the health care delivery system. Oversees the maintenance of medical records and the coding of data from medical records. Participates in the preparation of reports. Provides information and prepares correspondence regarding patient admissions, treatment, discharges, and burials in accordance with departmental policies and legal requirements governing the release of medical information Medical Transcription Supervisor Schedules, assigns, and supervises the work of the transcription area of the Medical Records Department. Supervises daily activities of the department to optimize productivity. May perform duties of a Transcriptionist as work flow dictates. Dietary Services 8680 Director of Food Service Plans, directs, and coordinates dietary service for patients and employees. Develops and administers policies and procedures in conformance with administrative directives and professional tenets. Reviews menus and oversees the handling, storage and preparation of food, maintenance of equipment, records and sanitation in accordance with prescribed standards Cafeteria Manager Directs and manages activities in cafeteria food service following standard practices for cafeteria management. Negotiates contracts with food service companies to provide eating facilities where appropriate.

16 Code Dietary Services (continued) 8685 Food Service Supervisor Supervises and coordinates activities of kitchen workers who prepare and cook foods for patients, staff, and visitors. Laboratory Services 8755 Director of Laboratory Services Directs and coordinates the activities of the Laboratory Department. Ensures that chemical, microscopic, and bacteriologic tests are performed accurately and efficiently, and that the results are reported in a timely manner Laboratory Supervisor Coordinates the technical functions and activities in one or more divisions or sections of the Clinical Laboratory. Provides laboratory services to meet the needs of patients performed in accordance with accepted standards and practices. Consults with medical staff and other healthcare providers on matters relating to laboratory services Chief Medical Technologist Supervises and participates in the performance of various chemical, microscopic and bacteriologic tests. Prepares work schedules and assigns duties to laboratory staff. Checks validity and accuracy of test results. Instructs trainees in procedures and techniques of performing tests. Performs experimental testing procedures and suggests changes to increase the validity and reliability of results Cardiac Catheterization Laboratory Manager Coordinates and supervises the activities of the Cardiac Catheterization Laboratory. Provides direction, training and guidance to staff and serves as a resource to Cardiologists within the lab. Coordinates care delivery in accordance with the direction of the Cardiologists. Clinical Research 8777 Top Clinical Research Executive Oversees the strategic planning, design, implementation and execution of the clinical research program. Ensures the completeness, accuracy, and overall integrity of clinical studies. Provides guidance and assistance to project managers and research coordinators on all clinical research projects Clinical Research Project Manager Oversees clinical projects and has responsibility for ensuring that they are completed within specifications. Establishes operational objectives and assignments. Defines and manages project resource needs within specified timelines and budget. Responsible for reporting test results. Radiology 8785 Administrative Director of Radiology (Non MD) Directs and coordinates activities in the radiology/imaging department, including records, equipment acquisition, and nonmedical personnel. Demonstrates or explains new or difficult techniques and procedures to the technical staff Chief Diagnostic Imaging Operations Technologist Directs the Diagnostic Imaging Department's operations including computer assisted tomography, nuclear medicine, radiology, MRI and ultrasound. Directs the maintenance of departmental facilities, equipment, supplies and material in a condition to promote efficiency, health, and comfort. Oversees new testing procedures and related protocol. Encourages and approves introduction and demonstration of new techniques, equipment and research findings. Ensures the delivery of quality services in area of operations Chief Radiologic Technologist Supervises and maintains radiologic services and the technical aspects of radiologic safety. Recommends equipment modification, new equipment and essential construction within the department. Outlines work assignments and coordinates requests for radiologic services. Evaluates quality and accuracy of X-rays Director of Nuclear Medicine Directs and coordinates nuclear medicine services throughout the facility to provide maximum level of service to patients. Establishes policies, procedures, and standards for the administration of radioactive isotopes, operation of equipment and performance of laboratory tests.

17 Code Radiology (continued) 8830 Nuclear Laboratory Technologist Supervisor Supervises personnel engaged in diagnostic laboratory testing. Instructs medical students in procedures and techniques in nuclear technology, demonstrating laboratory machines and equipment and following a course designed to supplement theoretical instruction. Performs assigned phases of nuclear research, under direction of the Director of Nuclear Medicine. Ensures that a sufficient stock of radioisotopes is maintained Chief Nuclear Medicine Technologist Supervises nuclear medicine technologists and maintains the technical aspects of nuclear medicine services. Functions as a liaison between physicians and technologists and area support staff. Recommends equipment modification and evaluates quality and accuracy of nuclear medicine technical services. May perform duties of Nuclear Medicine Technologist Chief CAT Scan Technologist Supervises computer-assisted tomography and the maintenance of all department equipment, supplies and facilities to ensure delivery of quality services. Introduces and demonstrates new techniques to staff. Maintains safety, environmental, and infection control procedures for the department Chief Ultrasound Technologist Supervises ultrasound technologists and maintains the technical aspects of ultrasound services. Functions as a liaison between physicians and technologists and area support staff. Recommends equipment modification and evaluates quality and accuracy of ultrasound images. May perform duties of Ultrasound Technologist Chief Magnetic Resonance Imaging (MRI) Technologist Supervises MRI technologists and maintains the technical aspects of MRI services. Functions as a liaison between physicians and technologists and area support staff. Recommends equipment modification and evaluates quality and accuracy of MRI images. May perform duties of MRI Technologist. Volunteer Services 8960 Director of Volunteer Services Directs and administers a volunteer program to augment the services of the regular staff. Recruits and interviews applicants, orients new volunteers, and arranges for their training and placement.