Take the Sting Out of the 360 Degree Feedback Process

Size: px
Start display at page:

Download "Take the Sting Out of the 360 Degree Feedback Process"

Transcription

1 Blog Carmen Klann Take the Sting Out of the 360 Degree Feedback Process Everybody agrees with the statement that constructive feedback is very worthwhile and tremendously crucial for every individual and especially for employees to develop further. All too often, there are things that we simply aren t aware of, or we act with good intentions but the reactions are not what they were expected to be. It is clear that feedback is a good instrument to achieve a balance between self-perception and the perception of others, but what happens when people distance themselves from this theoretical approach and toy with the practical approach? The 360 Degree Feedback Process, an intensive feedback instrument, offers a wonderful platform for discussing the good and the bad in the context of feedback. When you look at the instrument more closely it becomes clear relatively quickly that a whole range of demands and uncertainty can result from the many different people who are affected by the process. The listing of some typical worries or obstacles related to the 360 Degree Feedback Process from different perspectives gives an insight into the multidimensional nature of the challenge: Worries and presuppositions from the feedback receiver s perspective: Worry: What really happens with the results? If it is an indirect assessment of my management style, I would rather only include people who are well disposed towards me. Advice: As the instrument is always burdened with lots of uncertainty, no business can promote 360 Degree Feedback as just for personal reflection and development if it is also being used indirectly for something else. If it is to be used as an assessment, then that has to be communicated openly. However, in any case the question is raised as to how it will help the feedback receiver s personal development. Is it critical feedback that they can use to grow further or is it just a positive result for the pigeonhole? Whoever wants to grow as a manager should not miss any change to receive feedback. 1

2 Attitude: Afraid of one s own blind spots what good can come of that? Will I be weakening my management position? Advice: There is no greater strength than being able to talk about one s own weaknesses openly and demonstrate that you would like to genuinely develop further. A lot can be achieved by showing that feedback is important and worthwhile. Managers should also be a role model in this regard. In the long run, masking one s weaknesses will never work. However, it is important that you don t forget about the process and just carry on like before. The feedback process is also difficult for employees, because later on they have to personally take a position on the results. Employees are very disappointed when they believe they are giving open feedback and then see afterwards that nothing has changed and that in the worst case scenario they could even be disciplined. With this sort of disregard, as managers you are running the risk of permanently losing your relationship of trust within your departments. On the other hand, open communication that is taken seriously has positive effects. Worry: How do I cope if the criticism is visible to everyone? Advice: Congratulations! Everything that is visible and talked about openly can also be worked on. If criticism is made visible in the Feedback Process, it was already being made, but it was hidden and concealed. It is only when criticism is hidden and not openly discussed that those criticized can do nothing to change. Instead, they suffer the negative effects. Therefore, at this point I can only invite you to make use of the process whenever the opportunity presents itself. Worries and presuppositions from the feedback giver s (employee s) perspective: Worry: What is the point? I can obviously be identified. Response: As these processes are generally carried out through external institutes, people are not traced to their individual responses. Of course, when there is a dialogue between the feedback receiver and the group of employees giving the feedback, it is worth coming out of the shadows and putting some faces to the anonymous crosses in the questionnaire. This requires some courage. However, it does not often happen that there is a chance to place the small and big issues in a direct dialogue. What chance does a manager have of changing their behavior, if they do not receive any open, constructive feedback after requesting it? Worry: I can t just tell my boss what I think of him. It can only have negative consequences for me. Response: If a manager introduces such a process, it is because they want a response. When giving feedback, it is important that it is reported back constructively. The aim is not just to chip away at somebody s image, but rather to point out behavior that disrupts 2

3 cooperation. The opportunity to talk about such topics openly is a big chance to improve teamwork. For that, it is important for those giving feedback to enter into an exchange as openly as possible. Only when you know how certain behavior is received by others you can try to change it. In this situation and in cases of doubt, saying nothing only leads to everything staying the way it is. It is very rare that day-today business offers the chance to talk about it. Therefore, you should grasp boldly at the chance to address the important topics with the right words. Worries and presuppositions from an HR perspective: Worry: What are managers supposed to think about us assessing their management style? Response: From an HR standpoint, the question must first of all be answered as to what this process is supposed to be used for. Will it help to improve management styles within the organization or make management styles measurable so that they can use it to help select the right people if they need to? According to the intended goal, this must be communicated within the organization and consequently implemented. The 360 Degree Feedback Process offers a very good basis for beginning a discussion about management and where that very management takes place. However, this process is also linked with uncertainty, which it seeks to minimize by clear communication of the intentions. Moreover, the process offers the chance to visibly increase the importance of management within the organization. That which usually goes hand in hand with specialist knowledge will come into focus. This is an elegant and efficient lever which can help establish a contrast to the topic of management. A neatly introduced process also helps to improve the feedback culture within the organization. Question: How do we get it through the works council? Answer: In cooperation with the works council, timely involvement is crucial. The works council serves primarily to protect the workers. Here it is necessary to demonstrate what the intention of the process is. It is also necessary to clarify how you intend to make sure that the rights of individual employees will be protected and that there is no danger of being indirectly identified. Question: How can we implement the instrument in such a way that it is of maximum value and the risks remain as low as possible? Answer: Again, what is key here is the question of a neat process and transparent communication. The following questions must be answered: Why should this instrument be implemented? What is the goal and what is the benefit for the different parties involved? What exactly does the process entail? What happens with the results? It is of vital importance that the instrument is not perceived purely as an HR tool, which 3

4 unfortunately is often the case. It must be credibly conveyed why everybody involved is important for the success of the instrument, and how each person can and should participate, for which purpose. Worries and presuppositions from the perspective of the works council: Worry: How can we be sure that the employees involved who are evaluating their superiors will really remain anonymous? Response: Provided that the process is carried out through an external company, there will be no personalized data that can be matched. To be safe in this regard, you should make sure that the process steps and responsibilities needed are pointed out exactly. Transparency within the process and the participants helps to ensure clarity concerning the safeness and fairness of the process. Worries and presuppositions from the perspective of senior management: Worry: We have just restructured. Will this cause even more chaos? Response: Even during periods of great uncertainty within the organization, the 360 Degree Feedback Process can ensure clarity. In good times, weak management is less decisive than in difficult times. The current chaos is an aspect that influences all processes. The only difference is that such a process can channel this uncertainty, and underlying fears and obstacles get a platform where they can be discussed and worked upon. Attitude: If managers don t speak to their staff in the first place, such a process won t help either. Answer: The pressure of day-to-day business is so enticing that many managers steam straight ahead into the ever-present professional challenges and don t always pay the right amount of attention. With an explicitly developed process targeting the topic of management, you can bring it to the centre of everyone s attention. As it is proven that good management skills have a massive influence on operating efficiency, it is more than advisable to give the topic of management a platform to give it the importance it deserves. When the different concerns are listened to and worked on, the benefits are all the more compelling Noting the various fears and concerns of different target groups makes it clear that everybody involved has uncertainties in one way or another. Therefore, there are many supposed reasons to steer clear of 4

5 360 Degree Feedback. The answers to the questions, however, demonstrate that the exact definition of the process and clear communication are key in laying these worries to rest. Management can only be developed when improvement is openly discussed through a consistent comparison of expectations and attitudes. To establish that within an organization, the 360 Degree Feedback is a worthwhile tool that benefits everybody involved. An organization with a genuinely open feedback culture may not need this instrument, but what organization can really happily say that they already have that? It is possible to develop a feedback culture, but this needs clear options for practice so that it can become an integral part of the business. Of course, it needs courage and clarity, but the immensely positive aspects should not be left idle. Author: Carmen Klann USP-D Deutschland Consulting GmbH Moltkestraße 101 D Düsseldorf Tel. +49 (0) Fax +49 (0) USP-D Consulting GmbH Winckelmannstraße 8/6+7 A-1150 Vienna Tel. +43 (0) Fax +43 (0)

How to improve service quality through enterprise feedback management?

How to improve service quality through enterprise feedback management? How to improve service quality through enterprise feedback management? Content Introduction 3 1. How has Enterprise Feedback Management worked up until now? 4 2. Collecting and using the right data at

More information

15 Principles of Project Management Success

15 Principles of Project Management Success 15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Emotionally Intelligent Leadership

Emotionally Intelligent Leadership Emotionally Intelligent Leadership Leadership and Emotions Copyright 2005 Claus Møller Consulting. All rights reserved. This work may not be altered in any way, but may be distributed freely in its current

More information

Interpersonal Communication: Key Competencies for Enterprise Project Management

Interpersonal Communication: Key Competencies for Enterprise Project Management Interpersonal Communication: Key Competencies for Enterprise Project Management Steven Flannes, Ph.D. Principal, Flannes Associates 2080 Mountain Blvd., Suite 205 Oakland, California 94611 USA Telephone:

More information

Learning to Delegate

Learning to Delegate Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give

More information

Coaches Coach, Players Play, and Companies Win

Coaches Coach, Players Play, and Companies Win Coaches Coach, Players Play, and Companies Win Patrick C. Caironi Pennsylvania State University Executive coaching has been a part of business consulting for some time now, and according to London (2002),

More information

Develop «D» Execution & Change Management

Develop «D» Execution & Change Management Develop «D» Execution & Change Management Dr. Abdurrahman Baş Fall 2013 www.abdurrahmanbas.com Contents Three Core Processes of Execution Forces for Change Principles of Change Five Activities Contributing

More information

Online Sales Demos Best Practices. How to Deliver Effective Online Sales Demos

Online Sales Demos Best Practices. How to Deliver Effective Online Sales Demos Online Sales Demos Best Practices A detailed guide on the four stages of online sales presentation delivery: 1. Initial Actions Qualification 2. Pre-Online Sales Demo Actions Preparation 3. The Online

More information

TRAINING NEEDS ANALYSIS

TRAINING NEEDS ANALYSIS TRAINING NEEDS ANALYSIS WHAT IS A NEEDS ANALYSIS? It is a systematic means of determining what training programs are needed. Specifically, when you conduct a needs analysis, you Gather facts about training

More information

The Rouge Way: Ten tips for ensuring a better web design

The Rouge Way: Ten tips for ensuring a better web design The Rouge Way: Ten tips for ensuring a better web design one Focus on problems not solutions Creating an amazing website is a collaboration between client and web designer. We should work together to develop

More information

Your appraisal 360. product guide. Competency Frameworks

Your appraisal 360. product guide. Competency Frameworks Your appraisal 360 product guide Competency Frameworks ver 1.0 2 of 11 Third Eye Resolutions Ltd Contents What Appraisal360 feedback does for you... 4 Ways of buying Appraisal360... 5 System only packages...

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

EMPLOYEE JOB IMPROVEMENT PLANS. This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because:

EMPLOYEE JOB IMPROVEMENT PLANS. This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because: EMPLOYEE JOB IMPROVEMENT PLANS This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because: it is simple and understandable it keeps supervisors and employees

More information

How to Brief an Agency

How to Brief an Agency How to Brief an Agency Contents: Introduction - Introduction - What makes a good brief? - Important Steps to take - Finalising the Brief - Evaluating the Agency's proposal Giving a thorough brief to your

More information

Chapter 1: Health & Safety Management Systems (SMS) Leadership and Organisational Safety Culture

Chapter 1: Health & Safety Management Systems (SMS) Leadership and Organisational Safety Culture Chapter 1: Health & Safety Management Systems (SMS) Leadership and Organisational Safety Culture 3 29 Safety Matters! A Guide to Health & Safety at Work Chapter outline Leadership and Organisational Safety

More information

A Simple Guide to. What makes a good website design? (by good, I mean a return on your investment)

A Simple Guide to. What makes a good website design? (by good, I mean a return on your investment) A Simple Guide to What makes a good website design? (by good, I mean a return on your investment) Hello and welcome, My name is Katherine Kelleher and I have written this e-book to help you develop an

More information

INTERVIEW QUESTIONS: ADVICE AND GUIDANCE

INTERVIEW QUESTIONS: ADVICE AND GUIDANCE INTERVIEW QUESTIONS: ADVICE AND GUIDANCE Although interviews can vary tremendously, from an informal chat to a panel interview, some questions always seem to crop up. It would be a good idea to review

More information

TMA 360º feedback Flexible and online. TMA 360 degree feedback workbook. Maximize TMA 360 degree feedback. Thank you for using TMA 360 degree feedback

TMA 360º feedback Flexible and online. TMA 360 degree feedback workbook. Maximize TMA 360 degree feedback. Thank you for using TMA 360 degree feedback Maximize TMA 360 degree feedback Thank you for using TMA 360 degree feedback 360 degree feedback is a powerful tool, but should be used properly. Read this workbook carefully before you start with 360

More information

The Court and your child:

The Court and your child: The Court and your child: when social workers get involved easy words and pictures The Court and your child when social workers get involved People These are the people who appear in the booklet. 2 3 Text

More information

A Brief Guide to Executive Onboarding

A Brief Guide to Executive Onboarding Career Transition Series A Brief Guide to 2011 Bill Holland 1 Contributors Bill Holland Bill Holland is President of a leading Executive Search firm and founder of numerous businesses in Human Capital

More information

Ten Go Live Surprises

Ten Go Live Surprises Benchmarking Partners Ten Go Live Surprises Findings from a Post-Implementation Research Study of 62 Companies 1998 BENCHMARKING PARTNERS 1 Companies that have implemented ERP packages have encountered

More information

Mentoring and succession planning

Mentoring and succession planning www.clutterbuckassociates.com Mentoring and succession planning Professor David Clutterbuck Practice Leader Clutterbuck Associates Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF Main

More information

Transitioning into a Supervisory Position

Transitioning into a Supervisory Position Transitioning into a Supervisory Position The scope of responsibility and work tasks for new supervisors may feel overwhelming. Adding to this is the fact that new supervisors are still in a process of

More information

1 The Result-Oriented Management Style

1 The Result-Oriented Management Style 1 The Result-Oriented Management Style Manager: A Champion s Trainer The word Management is widely used. The origin of the word is probably French. Traditionally, a manager is le soigneur d un champion,

More information

Module Design & Enhancement. Assessment Types

Module Design & Enhancement. Assessment Types Module Design & Enhancement Assessment Types Author: Feargal Murphy Email: feargal.murphy@ucd.ie Date: March 2009 Assessment One of the most important drivers of student learning is how that learning is

More information

FOREX FOR BEGINNERS. www.mundomarkets.com

FOREX FOR BEGINNERS. www.mundomarkets.com FOREX FOR BEGINNERS CONTENT 01. 02. 03. 04. What is forex market and how it works? Forex market (page 2) Liquidity providers (page 3) Why acquiring knowledge is important in the forex market? Experience

More information

STUDENT SATISFACTION. Computer Networks and Distributed Systems

STUDENT SATISFACTION. Computer Networks and Distributed Systems STUDENT SATISFACTION Below are sample student comments from the module feedback questionnaires, in response to the question: Please describe what you liked most about the module and why. The complete set

More information

Why do we need Fundraising Software?

Why do we need Fundraising Software? Why do we need Fundraising Software? By Cascade Data Solutions We have very few donors. We can manage a list in Excel. We have QuickBooks for Nonprofits. We don t have the funds in our budget to purchase

More information

Team Brief Guidelines

Team Brief Guidelines Team Brief Guidelines CONTENTS Introduction What is team briefing? The benefits of team briefing The team briefing process The team briefing calendar Guidelines for managers with a responsibility for delivering

More information

Overview. Introduction. Purpose. Goal. Perspectives (of our goal) Strategic Direction. Connected

Overview. Introduction. Purpose. Goal. Perspectives (of our goal) Strategic Direction. Connected 2 South Australia Connected Introduction Government is in the connections business. Everything we do ultimately comes down to better connecting the people of South Australia with the things they want and

More information

Top HR Interview Question and Answers

Top HR Interview Question and Answers 1. Tell us something about yourself. Top HR Interview Question and Answers This is the first question, you can expect during any interview you face. This usually is a question to start the communication

More information

BEST PRACTICE IN ENTREPRISE SOCIAL NETWORKING - 2013

BEST PRACTICE IN ENTREPRISE SOCIAL NETWORKING - 2013 BEST PRACTICE IN ENTREPRISE SOCIAL NETWORKING - 2013 BY WITH 0 ZYNCRO 2013. All right reserved CONTENU - 1/ GUIDELINES FOR USING ENTERPRISE SOCIAL NETWORKS - P.02 2/ HOW AND WHEN TO USE ENTERPRISE SOCIAL

More information

Getting Started with the Engagement Cards and Retention Cards

Getting Started with the Engagement Cards and Retention Cards Getting Started with the Engagement Cards and Retention Cards 800.861.6965 www.keeppeople.com Center for Talent Retention 2007 1 Page Cracking the Talent Code To increase employee engagement and create

More information

Filename: P4P 016 Todd: Kim: Todd: Kim:

Filename: P4P 016 Todd: Kim: Todd: Kim: Filename: P4P 016 Todd: [0:00:18] Hey everybody, welcome to another edition of The Prosperity Podcast, this is No BS Money Guy Todd Strobel. Once again, we have my cohost, bestselling financial author

More information

Families with Children in Care

Families with Children in Care Families with Children in Care A guide to your rights if your child is in care Partnership with Families Project Family Advocacy Service support for families with children in care Handbook This guide for

More information

Compass Interdisciplinary Virtual Conference 19-30 Oct 2009

Compass Interdisciplinary Virtual Conference 19-30 Oct 2009 Compass Interdisciplinary Virtual Conference 19-30 Oct 2009 10 Things New Scholars should do to get published Duane Wegener Professor of Social Psychology, Purdue University Hello, I hope you re having

More information

Managing staff through change

Managing staff through change Managing staff through change Introduction Change has become a fact of working life. NHS organisations, in particular, have been undergoing rapid change with the introduction of patient choice, the transition

More information

Getting the best from your 360 degree feedback

Getting the best from your 360 degree feedback 1 Contents Getting the best from your 360 degree feedback... 3 What it is.... 3 And isn t.... 4 Using the system... 5 Choosing your respondents... 5 Choosing your competencies... 5 Compiling your questionnaire...

More information

3 Hands-on Techniques for Managing Operational Change in HRIS Projects

3 Hands-on Techniques for Managing Operational Change in HRIS Projects 3 Hands-on Techniques for Managing Operational Change in HRIS Projects When IT or business managers talk about HRIS implementations, more often than not they soon get to the point that, whilst the implementation

More information

Guide to180 Feedback HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY

Guide to180 Feedback HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY Guide to180 Feedback The goal of an effective 180 feedback implementation should be positive, measurable, long-term leadership growth and development

More information

SIX-STEP PROBLEM SOLVING MODEL

SIX-STEP PROBLEM SOLVING MODEL SIX-STEP PROBLEM SOLVING MODEL Problem solving models are used to address many issues that come up on a daily basis in the workplace. These problems may be technical or issue-based. While many of you have

More information

Critical analysis. Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean.

Critical analysis. Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean. Critical analysis Be more critical! More analysis needed! That s what my tutors say about my essays. I m not really sure what they mean. I thought I had written a really good assignment this time. I did

More information

WE RE HERE FOR YOU Expert local personal injury advice.

WE RE HERE FOR YOU Expert local personal injury advice. 1 WE RE HERE FOR YOU Expert local personal injury advice. 2 A guide to help you We know that an injury can cause a wide range of problems, more than just coping with your pain and discomfort. We re here

More information

Onboarding Program. Sponsor s Guide

Onboarding Program. Sponsor s Guide Onboarding Program Sponsor s Guide Sponsor s Guide Introduction This guide has been developed to help sponsors in their roles with new employees. We want to help you be effective and successful in this

More information

You've just been assigned to a team with

You've just been assigned to a team with PMI Virtual Library 2007 Project Management Institute How's Your Distributed Team Doing? 10 Suggestions From The Field By Mario Bourgault, Ph.D., PMP, and Nathalie Drouin, MBA, Ph.D. You've just been assigned

More information

Adolescent drug abuse and the impact of the family dynamic. This is Stay Happily Married: Episode #279.

Adolescent drug abuse and the impact of the family dynamic. This is Stay Happily Married: Episode #279. Announcer: Adolescent drug abuse and the impact of the family dynamic. This is Stay Happily Married: Episode #279. Welcome to Stay Happily Married; your source for weekly updates on the latest tips and

More information

Business Mastery: Smart Strategies Every Business Owner Needs to Promote, Protect and Prosper

Business Mastery: Smart Strategies Every Business Owner Needs to Promote, Protect and Prosper Business Mastery: Smart Strategies Every Business Owner Needs to Promote, Protect and Prosper Susan Wilson Solovic Sponsored by: AT&T 2012 Susan Wilson Solovic, all rights reserved Business Mastery: Smart

More information

2 September 2014. General comments

2 September 2014. General comments GFIA response to the IAIS Draft Procedures on Meeting Participation and the Development of Supervisory and Supporting Material and Draft Policy for Consultation of Stakeholders. General comments The Global

More information

Leadership, creativity and management

Leadership, creativity and management 1 Leadership, creativity and management Times are tough, the economy is in recession, public finances are weak, business is suffering and competition from overseas is growing ever stronger. It has long

More information

Involve-Project Manager

Involve-Project Manager Involve-Project Manager This article will describe: What is Project Management Why is Project Management so important to community and voluntary organisations The Key Phases of Project Management: o Initiation

More information

15 Features Every Great Website Needs

15 Features Every Great Website Needs + 15 Features Every Great Website Needs Introduction Whether you re yet to build your first website or you have a site that isn t performing, you might be wondering what it takes to make a great website.

More information

Coaching: bringing out the best. Opinion piece Philip Brew

Coaching: bringing out the best. Opinion piece Philip Brew Coaching: bringing out the best Opinion piece Philip Brew Coaching: bringing out the best Philip Brew 1/6 Organisations need fully functioning human beings In today s demanding and complex environments,

More information

Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang

Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang Introduction Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang Law schools typically teach law students how to perform legal analysis but really teach them

More information

UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH

UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH CONTENTS 1 INTRODUCTION Page 3 2 COMPETITIVE PROPOSITION Page 4 3 USER PROFILING/AUDIENCE DNA Page 9 ENSURE YOUR BRAND HAS A CLEAR, COMPELLING

More information

Meanings of different Social Services meetings

Meanings of different Social Services meetings Meanings of different Social Services meetings Your Advocate will talk to you before a meeting to find out what you want to say, in case you don t want to talk yourself. Your Advocate can talk to you after

More information

How to Overcome the Top Ten Objections in Credit Card Processing

How to Overcome the Top Ten Objections in Credit Card Processing How to Overcome the Top Ten Objections in Credit Card Processing Section #1: Handling the Red Flags Just Fax Your Rates Response: I ll be happy to do that, but until we know if this is truly a fit for

More information

Listen, Protect, and Connect

Listen, Protect, and Connect Page 1 Listen, Protect, and Connect PSYCHOLOGICAL FIRST AID FOR CHILDREN, PARENTS, AND OTHER CAREGIVERS AFTER NATURAL DISASTERS Helping you and your child in times of disaster. Page 2 As a parent or adult

More information

Six Important Long Shot Factors Every Horse Racing Fan Should Know

Six Important Long Shot Factors Every Horse Racing Fan Should Know Six Important Long Shot Factors Every Horse Racing Fan Should Know by Gordon Easton Pack River Publishing 217 Cedar St., #277 Sandpoint, ID 83864 The-staff@horse-racing-handicapping-secrets.com Copyright

More information

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences:

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences: VoIP Conferencing Best Practices Ultimate Guide for Hosting VoIP Conferences A detailed guide on best practices for VoIP conferences: 1. Setting Up Your Hardware 2. VoIP Conference Software and Its Settings

More information

If someone you know is experiencing Domestic Abuse

If someone you know is experiencing Domestic Abuse If someone you know is experiencing Domestic Abuse November 2013 Note: To both reflect the overwhelming majority and for ease of reading, this document refers to victims/survivors of domestic abuse as

More information

Creating mutual trust

Creating mutual trust 13. 3and Creating mutual trust respect Organisations that thrive are those where the company culture promotes mutual trust and respect of colleagues, and this is as true in PR as it is elsewhere. In this

More information

INTERVIEW TIPS 1. PREPARING BEFORE THE INTERVIEW PRINT OFF YOUR JOB APPLICATION RESEARCH THE COMPANY PLAN YOUR JOURNEY

INTERVIEW TIPS 1. PREPARING BEFORE THE INTERVIEW PRINT OFF YOUR JOB APPLICATION RESEARCH THE COMPANY PLAN YOUR JOURNEY INTERVIEW TIPS If you've been invited to interview, it means you've passed the first part of the screening process. Congratulations! Your CV must have demonstrated that you have relevant experience for

More information

Ten Steps to Success in New Business Ventures

Ten Steps to Success in New Business Ventures by Matthew Simmons part-time Marketing Director Introduction Let's set the scene - you are an entrepreneur who has invented a great idea, or perhaps you are a manager in a larger organisation who is about

More information

A Client s Guide to Personal Injury Mediation

A Client s Guide to Personal Injury Mediation A Client s Guide to Personal Injury Mediation 1 What is Mediation? Mediation is a way of settling your compensation claim. It is an alternative to going to court. It involves negotiation between you and

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved. 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of

More information

2. Planning your support how to use your Personal Budget

2. Planning your support how to use your Personal Budget 2. Planning your support how to use your Personal Budget About this guide A Personal Budget is money from a local authority that can be used to pay for social care services and support. The money may be

More information

Monitoring the team s performance

Monitoring the team s performance Monitoring the team s performance Why does your team need to be monitored? How can performance be monitored? You should ensure that you monitor only what is really important. In the two BS2 sessions Making

More information

HOW TO SOLVE DAILY LIFE PROBLEMS. The Steps to Solving Daily Life Problems

HOW TO SOLVE DAILY LIFE PROBLEMS. The Steps to Solving Daily Life Problems HOW TO SOLVE DAILY LIFE PROBLEMS Everyone has problems in their life. For the most part, we are able to quickly solve them without much trouble at all. We either come up with a quick solution or use a

More information

Psychic Guide 101 Written by: Jennifer A. Young www.bestonlinepsychics.net

Psychic Guide 101 Written by: Jennifer A. Young www.bestonlinepsychics.net Written by: Jennifer A. Young www.bestonlinepsychics.net Page 1 Table of Contents Chapter Title Page 01 Consulting a Psychic 03 02 Why Should You Consult a Psychic? 04 03 What Is a Psychic? 05 04 Choosing

More information

We make the process of recruiting your office staff hassle-free. The quality of our service is supported by our testimonials

We make the process of recruiting your office staff hassle-free. The quality of our service is supported by our testimonials We make the process of recruiting your office staff hassle-free The quality of our service is supported by our testimonials To us it s personal. That s what makes us different. How we work with you Clockwork

More information

Maximizing the Performance of Your Team

Maximizing the Performance of Your Team Maximizing the Performance of Your Team Overview How to work with your employees to ensure they re reaching their potential. Understand the individuals you manage and your team Set goals and make performance

More information

Crucial development areas for organizations and how to succeed in them. Leadership Development & Coaching

Crucial development areas for organizations and how to succeed in them. Leadership Development & Coaching INNONews Crucial development areas for organizations and how to succeed in them Innotiimi newsletter 2010 Leadership Development & Coaching Change Team Innovation Meaningful Meetings Global Challenges

More information

Problem 1: Costs of the Campaign Aren t Justified by the Results

Problem 1: Costs of the Campaign Aren t Justified by the Results Table of Contents Introduction... 3 Problem 1: Costs of the Campaign Aren t Justified by the Results... 4 Problem 2: Lack of Permission... 5 Problem 3: Unresponsive Recipients... 5 Problem 4: Blending

More information

TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL

TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL DRAFT TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL An initial draft proposal to determine the scale, scope and requirements of a team productivity development improvement program for a potential client Team

More information

Employee surveys then what? Vocatus Knowledge for Decision Makers

Employee surveys then what? Vocatus Knowledge for Decision Makers Vocatus Knowledge for Decision Makers 04 2013 Employee surveys then what? Is the sole purpose of an employee survey to measure how satisfied your staff are? Not at all! Only by assessing their level of

More information

Creating an Effective Mystery Shopping Program Best Practices

Creating an Effective Mystery Shopping Program Best Practices Creating an Effective Mystery Shopping Program Best Practices BEST PRACTICE GUIDE Congratulations! If you are reading this paper, it s likely that you are seriously considering implementing a mystery shop

More information

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises 01. Create a plan 06. Create a feedback loop Plan how you are going to provide better customer service and take help from both staff and customers. 02. Improve People skills Service is a skill and people

More information

Persuasive and Compelling

Persuasive and Compelling Win More Business With Persuasive and Compelling Author: Greg Roworth B Bus (Acc) MBA What is the purpose of your website? For most businesses, a website has a number of objectives that may include generating

More information

360 Degree Feedback Group Report

360 Degree Feedback Group Report White Paper Petra Schulte / Gerhard Liska 360 Degree Feedback Group Report 360 Degree Feedback is appreciated and actively deployed as an efficient diagnostics tool by many companies. With regard to successful

More information

How to Choose A Payroll Service By: Michael J. Cummins, CPA

How to Choose A Payroll Service By: Michael J. Cummins, CPA How to Choose A Payroll Service By: Michael J. Cummins, CPA The subject of this report makes the assumption that using a payroll service to pay your employees is best for your company. If that is not the

More information

The psychology behind creating successful email marketing

The psychology behind creating successful email marketing Whitepaper Improving results together Whitepaper 1 Contents Introduction... 2 Psychology and why it s important... 3 Understanding how email generates an emotional response... 3-4 Colour... 4-5 Images...

More information

My hope is that this short report will answer some questions and help you understand your next step.

My hope is that this short report will answer some questions and help you understand your next step. Dear Friend, I want to thank you for downloading this short report. Right now you may be feeling overwhelmed by financial pressure but I want you to know there is help for you. During my life as a bankruptcy

More information

How To Increase Your Odds Of Winning Scratch-Off Lottery Tickets!

How To Increase Your Odds Of Winning Scratch-Off Lottery Tickets! How To Increase Your Odds Of Winning Scratch-Off Lottery Tickets! Disclaimer: All of the information inside this report reflects my own personal opinion and my own personal experiences. I am in NO way

More information

A MyPerformance Guide to Performance Conversations

A MyPerformance Guide to Performance Conversations A MyPerformance Guide to Performance Conversations brought to you by the BC Public Service Agency contents Elements of a Conversation Preparing for the Conversation Clear on Intent/Topic for Discussion

More information

LESSON 7. Leads and Signals. General Concepts. General Introduction. Group Activities. Sample Deals

LESSON 7. Leads and Signals. General Concepts. General Introduction. Group Activities. Sample Deals LESSON 7 Leads and Signals General Concepts General Introduction Group Activities Sample Deals 330 More Commonly Used Conventions in the 21st Century General Concepts This lesson covers the defenders conventional

More information

Creating an Awesome Customer Experience

Creating an Awesome Customer Experience Creating an Awesome Customer Experience The need to provide a great customer experience. To have profitable customers who stay with you a long time, your goal must be to create the kind of experience that

More information

Simulations in Corporate ExecEd Programs

Simulations in Corporate ExecEd Programs Simulations in Corporate ExecEd Programs Bruce Nichols spent more than 30 years as an organizational specialist and manager doing training and education and well as consulting at Southern Company, the

More information

Mistakes. that Traders Make. during Online Trading

Mistakes. that Traders Make. during Online Trading Mistakes that Traders Make during Online Trading INTRODUCTION Online trading is one of the fastest growing and developing spheres of activities in the world. Each day it becomes more and more appetizing

More information

5 Myths about Leading Virtual Teams

5 Myths about Leading Virtual Teams 5 Myths about Leading Virtual Teams By Gihan Perera www.gihanperera.com The workplace of the 21 st century has changed, with more telecommuting, outsourcing, and globally dispersed teams. As a result,

More information

Managing Virtual Teams Closing the Distance and Driving Success By Mary Elston. Make a Difference Management TM

Managing Virtual Teams Closing the Distance and Driving Success By Mary Elston. Make a Difference Management TM Managing Virtual Teams Closing the Distance and Driving Success By Mary Elston Make a Difference Management TM Managing Virtual Teams Closing the Distance and Driving Success By Mary Elston Today s virtual

More information

A Guide to Carrying Out a SWOT Analysis Introduction

A Guide to Carrying Out a SWOT Analysis Introduction A Guide to Carrying Out a SWOT Analysis Introduction Resource 1.4 A SWOT (strengths, weaknesses, opportunities and threats) analysis is often done as part of the process of developing a business plan or

More information

Direct Selling Marketing Secrets

Direct Selling Marketing Secrets Direct Selling Marketing Secrets By Darnyelle A. Jervey Incredible Factor Business Coach and Marketing Mentor info@incredibleoneenterprises.com 1 P age Table of Contents Welcome 3 Why Marketing?...5 15

More information

You and Your New Dog: Navigating The First Weeks After Adopting a Dog

You and Your New Dog: Navigating The First Weeks After Adopting a Dog You and Your New Dog: Navigating The First Weeks After Adopting a Dog Revised June 2013 YOU AND YOUR NEW DOG: TABLE OF CONTENTS Imagine living for days, weeks, months in a shelter. Your home is a kennel,

More information

15 Most Typically Used Interview Questions and Answers

15 Most Typically Used Interview Questions and Answers 15 Most Typically Used Interview Questions and Answers According to the reports of job seekers, made from thousands of job interviews, done at 97 big companies in the United States, we selected the 15

More information

Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training

Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training Twenty One Tips for Taking Meeting Minutes Business Training Works, Inc. 9015 Katie Court Port Tobacco, MD 20677 (301) 934 3250 Business Training Works, Inc. 0 www.businesstrainingworks.com Thank you for

More information

Welcome to Part 1 of Performance Appraisal Training. This training is being provided by Human Resource Services.

Welcome to Part 1 of Performance Appraisal Training. This training is being provided by Human Resource Services. Presentation: Performance Appraisal Training Late Updated: 3/27/2012 Slide 1: Welcome to Part 1 of Performance Appraisal Training. This training is being provided by Human Resource Services. Slide 2: Learning

More information

A guide from Chiltern Business Computing Ltd

A guide from Chiltern Business Computing Ltd Backing IT Up A guide from Chiltern Business Computing Ltd Every business depends on its computer systems to some degree or other. For many, systems are vital to business survival and success. This brief

More information

The Business Guide to Debt Collection and Credit Control. Written by - Commercial & Domestic Investigations

The Business Guide to Debt Collection and Credit Control. Written by - Commercial & Domestic Investigations The Business Guide to Debt Collection and Credit Control Written by - Commercial & Domestic Investigations Contents 3. The dangers of business debt 4. Internal debt collection process 5. Outsourcing debt

More information

Leading and managing change at the University of Bath Guidance and tool kit

Leading and managing change at the University of Bath Guidance and tool kit Leading and managing change at the University of Bath Guidance and tool kit change noun 1. an act or process through which something becomes different: 2. A transformation or transition from one state,

More information