Partnering progress in Public Administrations

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1 Partnering progress in Public Administrations Company profile

2 To work well, public administrations require innovation, and innovation means enhancing public administration efficiency in terms of both organization and time-frames. This step forward is what all the civil society actors, citizens and companies who work and strive day in and day out to develop their country are waiting for. With its deep knowledge base and unique skills, Lattanzio e Associati knows how to transform PA development projects into concrete results, enabling these projects to serve as the competitive fulcrum needed to weather economic and social challenges alike. For both today and tomorrow. 2

3 Leading public sector consulting. At all levels of public administration, throughout Italy and abroad. Since its inception, LATTANZIO E ASSOCIATI has focused on the public administration (PA) and public utility sectors. This strategic choice differentiates us from other consultancies who in recent years have begun to offer an approach that involves transferring and adapting private sector logics to PAs under the banner of corporatization. Thanks to this specialization, LATTANZIO E ASSOCIATI has been able to take a leading role in supporting current reform and modernization processes in Italy and work toward a key position at the European level as well. The facts speak for themselves: since 1999, the firm has aided over 400 government agencies in Italy at all institutional levels (ministries, regions, provinces, municipalities and public utility providers) and throughout the country with the realization of over 1,000 innovation projects. It has been entrusted with high-profile commissions both in settings of excellence (developing solutions for innovation and best practices) and in particularly noteworthy institutional sites. As case in point, it has assisted at the international level with over 300 projects for more than 150 international bodies and government agencies outside of Italy. International development, important projects. At LATTANZIO E ASSOCIATI we are using international cooperation to build and evolve the expertise gained over time in the Group s core areas of activity, relocating sectors such as management engineering, PA support and training to the international level. Over 50% of the company s turnover currently derives from international projects. From IPA countries to the extra-eu area, including African, Caribbean and Pacific countries, we have accumulated extensive experience over the years in managing international consortiums while at the same time developing a highly effective network of partners, key experts and working relationships all over the globe. Our distinctive approach is characterized by a capacity for generating and harnessing synergy: not only synergies with our satisfied clients at the national level, but also ongoing exchanges among the Group companies in planning the kind of public-private partnerships and digital learning projects that are increasingly prevalent in cooperative initiatives, communities of practice and the management of complex projects involving digital content and multilingual instruction. Some important positions held in international cooperation initiatives Institutional strengthening for national and local PA (Serbia, Croatia, Romania, Turkey, Moldavia, Macedonia and Egypt) Technical assistance with the introduction of DIS (Decentralised Implementation Systems) in IPA countries (Macedonia) Institutional strengthening for Structural Fund managing authorities and intermediate bodies in new member states (Romania, Croatia) Empowering the departments in charge of EU planning and EU funding management in pre-accession countries (Romania, Croatia) Technical assistance in the justice system sector (Romania) Organizing study visits to EU countries for PA personnel (Romania, Croatia) Professional training programs (VET) involving public-private partnerships (Croatia, Macedonia, Romania) Providing training modules to PA in the context of institutional strengthening (Croatia, Macedonia) Developing and carrying out institutional communication campaigns (Croatia, Turkey, Romania, Ukraine) Improving workplace safety (Turkey) Regional and inter-regional development plans (Romania, Ukraine, Moldavia) Introducing Performance Management Systems for PA (Ghana, Namibia, Sierra Leone) 3

4 Activity areas. Public Management Organizational set-ups and models Change management Strategic and management planning and control Directional analytical accounting Operational cost rationalization Spending reviews Public Utilities associated management Outsourcing strategies and global services Work concession contracts. Service contracts. Outsourcing management and control tools Investment monitoring Valorization of operative agencies Local governance Territorial strategic planning Policies and tools for local development. Simplification and unified help desk services Attracting investment Marketing the local region Touristic marketing Labor market development Public-private partnering models Digital Agenda and ICT services Innovation strategies and plans for adopting new ICT technologies in businesses and PAs E-government systems. Planning. Feasibility and impact assessment E-procurement Open data systems Cloud computing ICT projects. Feasibility. Project management, monitoring and evaluation ICT purchasing processes. Requirements. Technical specifications. Supplier selection. IT system and web portal planning and development Software management. Help desk services. Service transparency and quality Models and tools for transparency in administrative management Social accountability. Social accounting and mandate accounting Models for participatory and collaborative governance E-Democracy Citizen Satisfaction Analysis Service users charters of rights Call centers and portals for citizens and businesses Systems for ensuring efficiency and quality. Excellence models for PA (EFQM, CAF) Institutional communication Integrated communication strategies and plans Coordinated image and graphic design services Press releases Citizen information desks Public awareness campaigns Public informational campaigns Technical assistance in communicating EU-funded programs and projects Social networking for public administrations Local promotional campaigns. Events, workshops, seminars Web communication Informational materials for institutions Sponsorship and co-marketing initiatives Training and human resource development Management training Transversal and specialized training for public employees Ad-hoc training courses E- learning Needs analysis and training plans ICT models and solutions for training management Training evaluation Professional system analysis and skills development Performance evaluation models Variable compensation and incentive systems European funding and technical assistance Ex ante, in itinere and ex post evaluation Intermediate and final results evaluation Organizational structure evaluation Intervention strategies and policies. Planning and ex-ante conditionalities Multilevel governance models Efficient organization of processes and cost management Preparing announcements/notifications and assessment processes Models, indicators and information systems monitoring Audit and first and second level checks Reporting and management of checks Direct management of thematic funds Communication and assistance for recipients International Projects Institution and capacity building for international PAs Technical assistance with internationalizing Italian PAs International networking and partnership building Technical support for Europlanning Project management and administrative support. Know-how research and development International cooperation 4

5 Our clients ITALY Central administrative bodies - Presidency of the Council of Ministries, Public Functions Department, Technological Innovations Department, Ministry of Foreign Affairs, Ministry of the Environment, Ministry of Productive Activities, Ministry of International Commerce, Ministry of Cultural Heritage, Ministry of Defense, Ministry of Economics and Finance, Ministry of Justice, Ministry of the Interior, Ministry of Education, Universities and Research, Ministry of Labor and Social Policy, Ministry of Health, Ministry of Economic Development, Ministry of Agricultural, Food and Forestry Policies, Agency for Electricity and Gas Regional administrative bodies - Abruzzo, Basilicata, Calabria, Campania, Emilia Romagna, Friuli Venezia Giulia, Lazio, Liguria, Lombardy, Marche, Molise, Piedmont, Apulia, Sicily, Sardinia, Tuscany, Umbria, Valle d Aosta, Veneto, Internal Control Services Conference of Regions and Autonomous Provinces, Abruzzo Regional Council, Friuli Venezia Giulia Regional Council, Lombardy Regional Council Provincial administrations - Milan, Rome, Agrigento, Alessandria, Ancona, Autonomous province of Bolzano, Brindisi, Cagliari, Caltanissetta, Campobasso, Caserta, Catanzaro, Cuneo, Enna, Florence, Forlì and Cesena, Genoa, Livorno, Lecco, Lecce, Lucca, Macerata, Massa Carrara, Messina, Naples, Novara, Nuoro, Olbia Tempio, Oristano, Padua, Pistoia, Prato, Salerno, Savona, Taranto, Turin, Autonomous Province of Trento, Venice, Vibo Valentia Municipal administrations - Milan, Rome, Alcamo, Anzola nell Emilia, Aosta, L Aquila, Arco, Augusta, Avellino, Avola, Azzano Decimo, Bagno a Ripoli, Bari, Basiliano, Bolzano, Cagliari, Borgo San Lorenzo, Brindisi, Cavriago, Campo di Giove, Cernusco sul Naviglio, Corsico, Crotone, Enna, Desenzano del Garda, Favara, Finale Ligure, Florence, Foggia, Forlì, Lecce, Livorno, Lodi, Lucca, Macherio, Maglie, Maniago, Mantua, Marsala, Matera, Melegnano, Merano, Merate, Messina, Monreale, Monza, Mortara, Naples, Oristano, Padua, Palermo, Parma, Partinico, Pesaro, Piacenza, Pioltello, Pomigliano d Arco, Prato, Quartu Sant Elena, Reggio Calabria, Rivoli, Romans d Isonzo, Roseto degli Abruzzi, San Giuliano Terme, San Vito al Tagliamento, Schio, Sedigliano, Seregno, Settimo Milanese, Siracusa, Taranto, Tempio Pausania, Termini Imerese, Trento, Trevignano, Romano, Vercelli, Verona, Vicari, Vimodrone, Zola Predosa, Mountain communities of M. Lattari, Mugello and Monti Dauni Public service providers - ACM Dolo, AMGAS Bari, AMPS Parma, AMTAB Bari, ARPAC Campania, ASM Foligno, ASPES Pesaro, ASTEM Lodi, CIIP Ascoli Piceno, EDISON Gas, SERTA Mira Valle Umbra Servizi National agencies - Inland Revenue Office, Customs Office, CNF, CONSIP, ENAC, Equitalia, FORMEZ, ISA Istituto Superiore Antincendi, ISAE, ISFOL, ISTAT, Italia Lavoro, SOGEI, Studiare Sviluppo Local agencies - Integrated Development agency, Lazio Region Development Agency, Veneto Agency for Agricultural Payments, Lombardy Regional Agency for Education, Training and Work, Abruzzo Regional Agency for IT and Telecommunications, Piedmonte Regional Environmental Protection Agency, Sicily Regional Environmental Protection Agency, Lazio Regional Public Adminstration Development Agency, ASIS, Veneto Region AVEPA, Valle d Aosta Consortium of Local Agencies, Emilia Romagna Civil Protection Service Center, Tindari-Nebrodi Inter-municipal Consortium, Matese Regional Parks Agency, Valle Umbra GAL, Innova Puglia, Regional Research Institute of the Lombardy Region, Lombardia Informatica, Interregional Cooperation and Development Observatory, Sannio Europa, Pisa Revenue Office, SVIM Development Marche, Umbria Region WEBRED Chambers of Commerce Milan, Arezzo, Catania, Varese, Mondimpresa Health and Social Services - Lazio Region ADISU, Nord Ofantino Social Inclusion Agency, ASL 1 Umbria, Turin ATC, Vittorio Emanuele Hospital in Gela, Physiotherapeutic Hospital Institutes Abroad European commissions and EU agencies DG Enlargement, DG EuropAid, DG Environment, DG Research, DG External relations, DG Information Society and Media, ETF European Training Foundation Bulgaria Center for Public Administration and Local Government (PALGO), Municipality of Sofia, Bulgarian National Association of Municipalities Croatia Handicraft Chamber of Varadzin, Ministry of Public Administration, Ministry of Finance Macedonia European Affairs Department, Ministry of Finance, Ministry for Information Society and Adminstration Moldavia Agency for Industrial Restructuring Romania Ministry for European Funds, Ministry of Labor, Family, Welfare and Elderly People, Ministry for Agriculture and Rural Development, Ministry of Economy, Ministry of Regional Development and Public Adminstration, Ministry of Public Finance, Regional Development Agency for South West Oltenia, Agency for Financing Rural Development and Fishing, Supreme Court, Regional Development Agencies for Bucarest Ilfov, Center (Alba Iulia), North East (Piatra Neamt), North West (Cluj Napoca), West (Timisoara), South East (Braila) and South West Oltenia (Craiova), Provincial Councils of: Braila, Calarasi, Caras Severin, Cluj, Dolj, Ialomita, Mehedinti, Olt, Timisoara, Valcea, Municipalities of Baia Mare and Satu Mare, Craiova, Drobeta, Drobeta Turnu Severin, Fetesti, Giurgiu, Novaci and Slatina Serbia Ministry of Finance Ministry for Public Administration and Local Self-government Standing Conference of Towns and Municipalities Municipality of Belgrade Chamber of Commerce and Industry of Uzice Public officers Association Turkey Ministry of Agriculture and Rural Development Ministry of Finance Ministry of Labor and Social Security Ukraine Ministry of Economics Ministry for Emergencies State Committee for Regulation and Entrepreneurship policies Center for Corporate Restructuring and Private Sector Development Other countries Armenia: Ministry of Transportation and Railway Administration Cyprus: Municipality of Limisso Egypt: Ministry of Commerce and Industry, National Research Center Georgia: Ministry of Transportation and Railway Administration Ghana: Ministry of Local Self-government and Rural Development, Ministry of Finance Jordan: Jordanian Investment Center Greece: Xanti District Union of Local Agencies Lebanon: Souk Al Taieb Malta: Ministry for Resources and Rural Affairs Namibia: Department of the Office of the Prime Minister Russia: Ministry of Commerce and Economic Development Sierra Leone - NAO National Authorizing Officer of the European Development Fund, HRMO Human Resources Management Office Spain: Barcelona Municipal Institute of Markets Judicial Courts Courts of law - Bolzano, Caltanissetta, Castrovillari, Catanzaro, Cosenza, Crema, Cremona, Marsala, Messina, Palermo, Palmi, Reggio Calabria, Rossano Calabro, Vibo Valentia Public Prosecutor s Office - Caltanissetta, Reggio Calabria Appeals courts - Caltanissetta, Catanzaro, Palermo, Reggio Calabria, Salerno Office of the District Attorney - Bolzano, Caltanissetta, Castrovillari, Catanzaro, Cosenza, Crema, Cremona, Enna, L Aquila, Marsala, Milan, Palmi, Pescara, Reggio Calabria, Rossano Calabro, Termini Imerese, Trapani, Venice, Vibo Valentia. 5

6 Development programs sustained by public resources. A key role in the evaluation process. In Italy LATTANZIO E ASSOCIATI has taken a leading role in assessing programs co-funded by the European Union for developing less prosperous areas, promoting innovation in more prosperous areas and stimulating intelligent, inclusive and sustainable Evaluating regional policies forms of development throughout Europe. We take a distinctively independent, useful and participatory approach to evaluating public policies. In this way, the evaluation process works to strengthen the Evaluating educational, training and employment policies overall administrative capacities of the PA in charge of the programs under assessment and to bring more democracy to the decisionmaking process surrounding public investment. Evaluating rural development policies We believe policy assessment to be a fundamental service for regional administrations. This service is not limited to simply verifying the outcomes in terms of the progress of a given program, however. Rather, we reconstruct the policy being implemented through a focus on specific issues and case studies and formulate proposals for improving its overall performance and effects. This process involves highlighting policy outcomes through new and innovative forms of communication such as video reporting, workshops, public events, informational brochures and online communication. Valorizing the specific contribution of the ESF and the results it has achieved through investment in education, training and employment and to disseminate them at the regional and national levels: this is what it means to act as a catalyst of innovation and cutting edge solutions in the culture of assessment by using participatory methods and adding a social dimension to the evaluation process. We draw on a wealth of experience gained over time and methods that fully match the high standards of quality established by the European Commission. The core of our approach centers around the assessment of rural development policies as an operational tool for improving programs, for fostering learning and sharing at all levels, for increasing aptitudes for innovation in beneficiaries and decisionmakers alike and for making concrete use of assessment outcomes. We focus specifically on the context of CAP reform, an area that requires evercloser coordination among the various policies involved and, consequently, an evaluation process that prioritizes usefulness. ERDF ESF EAFRD Evaluating cooperation and networking programs Evaluating local development policies Evaluating policies for security and legality Assessing cooperation programs involves outlining the effects they have on multiple and extended contexts. It involves examining the numerous initiatives and programs being carried out throughout the country, the multi-faceted issues and organizational structures at play and the diverse and complex administrative and managerial procedures involved. Experimental techniques and ongoing knowledge-exchange between the evaluators and the entities managing the programs: these are the foundation of our collective approach to assessing highly complex processes. Though these methods may challenge the actors involved, at the same time they offer precious opportunities for engagement at the European level. Policies that involve all the local actors, both public and private, in a multi-sector and integrated approach offer significantly more added value than do conventional policies. It is for this reason that we strive to more deeply and accurately assess the effectiveness of the elements comprising public projects for local area development in terms of how well they are able to make a coordinated use of diverse resources and multi-form implementational tools. We believe evaluation should play a dynamic role: an iterative process of supporting planning processes throughout the entire life span of public programs and projects through a participatory approach based on principles of usefulness and communicability of the evaluation results. We offer ongoing support and continuous assessment of programmatic and operational choices without ever ceding the neutrality and independence that is so crucial to the entire evaluative process. 6

7 A bridge to the new Europe. Partnering development in Eastern European countries LATTANZIO E ASSOCIATI has chosen to point toward the Eastern European countries: EU neighbors, prospective members and new EU states. With a view to reciprocal exchange, LATTANZIO E ASSOCIATI valorizes skills developed in the Italian context and its growing presence in multiple Eastern European countries. Using its own established system of local professionals with specific local competencies and experience, it serves as a direct provider of consulting services in each of the countries where it operates. It is well positioned to partner all those (public administrations and businesses) interested in internationalization projects with Eastern Europe, capitalizing on its well-established territorial presence and, in particular, on the privileged relationship it enjoys with public administrations. Through these relationship and thanks to a deep understanding of each country s dynamics and processes, it aids clients in generating business opportunities, exchanging experience, and establishing international and transnational collaboration. LATTANZIO E ASSOCIATI has opted to put down roots in the local context in order to be close to its clients, offering them a regional presence, insights and knowledge in terms of culture, relationships, legal and regulatory issues and social and economic dynamics. In this way it is able to develop solutions that account for local specificities and enable ongoing benchmarking efforts, the valorization of successful models and the transfer of best practices nationally and internationally. Mare Nostrum Improving the cohesion of Europe s southern borders through local cooperation LATTANZIO E ASSOCIATI is engaged in promoting cohesion and integration between Europe and the Mediterranean. This highly important area is stimulated by a web of EU funding initiatives aimed at fostering cohesion through the development of ongoing relationships and collaborative projects that bring states, regions, cities and associations closer together. LATTANZIO E ASSOCIATI has gained significant experience both in designing local cooperation projects (between Italy and Malta, Italy and Tunisia, and Italy and Maritime France) and in directly managing European local cooperation projects. These projects have involved the Mediterranean of regions (MEDGOV), the Mediterranean of food and agricultural culture (Medifostak) and the Mediterranean and Middle East of markets (the Marakanda project) as well as cooperative initiatives among cities (UCAT) and in the field of marine monitoring (MOMAR), to name just a few examples. 7

8 Intervention modalities: backing businesses that seek to change LATTANZIO E ASSOCIATI has strategically chosen to present itself as an innovation agency, serving public administrations as they meet the challenge of change. Through each different intervention mode observatory, laboratory and work site we offer our clients a reading of the context and potential levers for action, an outline of the choices made by other administrations and a comparison of the potential solutions. Our products and services are designed according to a value-added logic and, in partnership with commissioning administrations, are aimed at: generating ideas and developing innovative solutions to face borderline issues in the process of reforming public systems translating ideas into concrete results in order to modernize administrations framing interventions for change as opportunities for cultural development, organizational learning and personal growth. Our intervention methods guarantee dynamic and flexible responses that take into account specific territorial features: in addition to governing technical components, they emphasize the development of the rational component among change actors in internal and inter-institutional governance. Focusing on the client Producing culture through teamwork. Solutions that grow from below In order to bring about cultural development and organizational learning, projects of change must be based on two complementary trajectories: A logical trajectory (problem solving): a sequence of activities and choices by the work group that explore various alternatives to choose the most appropriate operational solutions for achieving a given objective A cognitive trajectory (change management): a sequence of comparisons and evaluations carried out by the various actors on the basis of a shared language and a vision that takes into account the alternatives and consequences. The objective is to guide people in adopting a new cognitive model of planning, management and monitoring the activities to be carried out. The experience offered by a highly specialized team of professionals. Key expert 1000 professionals Professional resources A young and experienced team LATTANZIO E ASSOCIATI currently boasts a team of over 60 professionals, all of which have accrued extensive and high-profile experience in projects supporting public administrations. This core of internal professionals is backed by a consolidated network of over 1,000 external key experts that is continually updated and present throughout national and international terrains. They collaborate with an established network of more than 300 partner firms in implementing projects requiring specific and/or complementary expertise. Strategic and operational aspects of the change process Analyzing and evaluating various scenarios and diagnosing needs Identifying strategic alternatives and choosing model to reference and aspire to Mapping a path to get from the current situation to the aspired-to model Executive planning, implementation and assistance with experimentation Project management and consulting on tools for change Raising awareness among and training the human resources involved in change processes 8

9 Research, studies, conventions, training and publications. Leading efforts to modernize the country. LATTANZIO E associati organizes conventions, seminars and workshops, meetings aimed at exploring leading-edge issues in PA reform and modernization processes. Our experts offer an analytical interpretation of the issues in question through a consideration of the relevant variables, emergent models being developed in the more advanced international settings, methodologies and operational tools. As a rule, these initiatives also incorporate the contributions of active participants in the field who are able to offer concrete experience in established and recognized best practices. We focus on constructing moments of dialogue and exchange between these expert participants, each of whom brings to the table the fruits of extensive experience within his or her specific administrative body. The editorial series Tools for changing PA MANUALS Reference models, modes of intervention and pathways of implementation related to the specific settings of innovation around which Lattanzio e Associati has developed consolidated methodologies. Manuale per il controllo strategico e gestionale. Un contributo ai progetti di ridisegno dei sistemi di programmazione e controllo (Strategic and management control manual: a contribution to efforts to redesign planning and control systems) 1999, republished 2003, in collaboration with the Internal Control Services Conference of Regions and Autonomous Provinces Il Bilancio Sociale per la governance della Pubblica amministrazione. Una guida alla progettazione e alle opzioni realizzative (Social Accounting for PA governance: a guide to the existing projects and options) 2004, in collaboration with FORUM PA Programmare e valutare la formazione. Una guida per le Amministrazioni Pubbliche (Planning and evaluating training: a guide for Public Administrations) 2004, in collaboration with the MIPA Consortium on order of the Public Functions Department EXPERIENCE Significant cases and outstanding experiences carried out in Italian PA that contribute to the circulation of best practices and knowledge exchange among public employees. Governance e Cooperazione interistituzionale. Il caso del settore agricolo Lombardo (Governance and inter-institutional cooperation: the case of Lombardy s agricultural sector) 2003, in collaboration with IREF the Lombardy Region s institute for public administration training. Programmazione Bilancio Controllo. Il caso della Regione Lombardia (Planning, Budgeting, Controlling: the Lombardy case) in collaboration with IREF the Lombardy Region s institute for public administration training. Lo Sportello Unico per le attività produttive. Il caso dei 19 Comuni associati nel Salentocentro (The One-stop Desk for production activities: the case of 19 municipalities aggregated in centralsalento ), 2003 Pianificazione Strategica per la Governance del Territorio. Modelli e soluzioni per la sostenibilità e l attuazione del Piano Strategico Territoriale (Strategic Planning for Territorial Governance: Models and solutions for the sustainability and implementation of the Territorial Strategic Plan), 2006 Management dello Sviluppo Urbano. La pianificazione strategica di Area Vasta. L esperienza dell ufficio di Piano Strategico del Comune di Lecce (Managing Urban Development: Strategic planning for Large Areas: The experience of the Strategic Plan office of the Lecce municipality), 2010 Studies Survey results, research studies and in-depth investigations concerning the leading-edge issues facing public administrations in their processes of transformation. L innovazione nei processi di acquisto nella PA regionale e locale (Innovation in purchasing processes in regional and local PA), 2003, in collaboration with FORMEZ on behalf of the Public Functions Department Il monitoraggio dei costi di funzionamento. Una guida per le pubbliche amministrazioni (Monitoring operating costs: A guide for Public Administrations), 2004, in collaboration with the Internal Control Services Conference of Regions and Autonomous Provinces Lattanzionet Lattanzio Group Knowledge Network The website enables users to access the online Documentation Center, which is free of charge and reserved for LATTANZIOnet subscribers. By joining the more than 100,000 network subscribers, you can view the entire collection of seminar proceedings and consult databases, training resources and bibliographies. A subscription to LATTANZIOnet also entitles you to receive free of charge our Newsletter, with group-related news, activities and projects and the topics most fundamental for change in public administrations and businesses network subscribers 9

10 consulting learning outsourcing Leading public sector change Italy s only tailored and systemic consultancy for growing SMEs Training for growth: content, technologies and services ICT solutions and services for innovation in businesses and public Consulting for sustainable business projects Image development, positioning strategies and visibility campaigns A system for growing companies and public administrations LATTANZIO E ASSOCIATI is a Lattanzio Group company. The Group enjoys an exceptional degree of national presence in terms of both clients (operating for years in all Italian regions) as well as locations (Milan, Rome and Bari). Its international scope is also noteworthy, both in operational terms, with branches in Romania (Bucharest), Croatia (Zagreb) and Macedonia (Skopje) and for the proportion of total sales represented by its export market share, currently more than 50%. Leading solutions for online and mobile training The private and public sectors are distinct and complex terrains, comprising specificities that include local factors and require personalized approaches and solutions. To effectively serve this network of structures and needs, a consultancy must operate in an equally sophisticated and evolved way, with method, vision and the ability to understand and manage a range of complex requirements. This involves activating partnership networks between PAs and the world of business in order to foster the development of networked local actors. It involves offering businesses external synergies and connections, a system of relations to ensure growth, access to the financial community and effective internationalization. Consultancies today are called on to offer the kind of integrated services that are generated by internal synergies and an ongoing commitment to researching and developing know-how about frontline issues in PA innovation and SME support, about models of excellence and ways to spread best practices, about operational solutions and processes of applied management. This is what we believe it means to offer systemic consulting. To this end, the Lattanzio Group draws on its innovative corporate structure to support public administrations and companies in growth. Together. 10

11 consulting learning outsourcing Quality and environmental management certifications The Lattanzio Group companies are UNI EN ISO 9001: 2008 and ISO 14001:2004 certified for management consulting, research, managerial training, publication, information system development, communication and event organization. CERTIFIED MANAGEMENT SYSTEM ISO 9001: 2008 ISO 14001: 2004 The associations The Lattanzio Group companies are members of CONFINDUSTRIA ASSOCONSULT Federated Association of Consulting Firms which is an associate of Confindustra, Confindustria INTELLECT and FEACO (European Federation of Management Consulting Associations) as well as ASSOLOMBARDA and ELIG (European Learning Industry Group).

12 LATTANZIO E Associati Public Sector LATTANZIO Business Advisory LATTANZIO Learning LATTANZIO Digital Innovation LATTANZIO Green Economy LATTANZIO Communication consulting learning outsourcing Italy Main Office Milan Via Domenico Cimarosa, 4 (20144) tel ; fax Rome Via Nazionale, 89A (00184) tel ; fax Bari Corso della Carboneria, 15 (70123) tel ; fax Local Offices Turin, Genoa, Florence, Cagliari, Palermo Abroad Main Office Romania - Bucharest Bd. Carol I, nr (020922) tel ; fax LATTANZIO GROUP Head Office Via Nazionale, 89A Rome (Italy) tel fax Croatia - Zagreb Maksimirska 48 (10000) tel./fax Macedonia - Skopje Ul. Roza Luksemburg 15-1 (1000) tel

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