Evelyn E. (Jeannie) Winston 218 Sezanne Drive Little Rock, AR (501)

Transcription

1 Evelyn E. (Jeannie) Winston 218 Sezanne Drive Little Rock, AR (501) Executive Career Summary Highly productive, results-oriented IT executive with over 15 years in senior management and the ability to transform an organization into a center of excellence Visionary leader with a service oriented philosophy and a broad range of experience, including information technology, finance and budgeting, legal, human relations, and change management Strategically oriented, consensus builder, mediator, facilitator, and problem-solver capable of negotiating solutions that encourage buy-in and support from those involved Education Doctor of Education, Higher Education Administration, May 2010 Dissertation: Information Technology Governance as an Institutionalized Organizational Response in Higher Education: Case Studies of Three Public Universities in the United States. Juris Doctor, May, 1995 Implementing and Complying with Federal Department of Transportation Drug and Alcohol Testing Regulations. Master of Business Administration, May 1991 Bachelor of Business Administration in Finance, Magna Cum Laude, May, 1984 Employment History Vice Chancellor for Information Services 1999 to present Senior executive with leadership, management, and budgetary responsibility for campus wide technical support services Responsible for supporting the UALR campus community, including faculty and staff, finance and administration, student services, athletics, development, advancement, and alumni Steering Committee responsible for developing the UALR Strategic Plan Committee Chairperson responsible for leading a committee in the development of the Community Engagement Section of the UALR Strategic Plan Member of Distance Education Steering Committee responsible for writing a strategic plan to implement distance learning Member of UA System Distance Education Committee responsible for coordinating distance education programs to US system campuses

2 Team leader of UALR management team responsible for writing a strategic information technology plan pursuant to guidelines developed by the Department of Information Systems for the state of Arkansas Co-chair of the Arkansas Regional Optical Network Steering Committee responsible for planning and building an optical network that connects eleven four year public universities in Arkansas Representative for higher education on state committees for IT related issues including security, network privacy, password standards, encryption standards, data classification standards Jail Task Force team member responsible for addressing issues associated with Pulaski County Jail Budgetary responsibility for annual multi-million dollar capital and operating budget Provide technical support to the University of Arkansas System Office, the University of Arkansas Clinton School of Public Service, and the Arkansas School for Math, Sciences and the Arts Author of Business Continuity Plan Implemented Automated Call Distribution (ACD) system for UALR help desk Implemented Gold Mine Heat for help desk tracking and reporting Created institution-wide technical support team that meets monthly to discuss and collaborate on various topics related to technical support across the campus Chair of SCT Banner implementation team (ERP) responsible for continuing implementation of administrative software including establishing priorities Member of SCT Banner implementation team responsible for implementing integrated administrative software system Responsible for managing and operating an extensive campus network with over 10,000 network nodes Lead and manage a team of over 50 full time and 20 part time information technology professionals who provide technical resources and strategic planning to the campus community, including: Network infrastructure for a fiber optics network Data center operations Institutional enterprise system for finance, human resources and student support Applications support and development Project management office Desktop support, including a campus wide technical services help desk Course delivery system Employee training Student computer lab Portal development and ;management Web services Proficient in Microsoft Office Suite and several personal computer applications Developed Web pages using HTML Administering the Acceptable Use Policy at UALR Member of Network Security Team that developed the current UALR Network Security and Acceptable Use Policy Director of Human Relations Mediator/negotiator proficient in dealing with employee grievances and issues in the workplace

3 Proficient in legal compliance issues in the workplace, including sexual and racial harassment, grievance handling, disability law, and diversity issues Developed and conducted training seminars and workshops, including a communications workshop for front line supervisors and gender discrimination Committee chairperson for NCAA Rules and Governance Compliance sub-committee and member of NCAA certification steering committee Project manager for implementation of NCAA Compliance Assistance Software Responsible for policy interpretations to ensure consistent application of policies and procedures Entergy/Arkansas Power and Light Human Resources Compliance Officer Analyst responsible for legal compliance of federal and state regulations, including Department of Transportation drug and alcohol testing, sexual and racial discrimination, and affirmative action planning Conducted internal investigations and resolved employee grievances related to allegations of sexual and racial discrimination Developed and wrote Affirmative Action Review Plans Company liaison with responsibility for working on and resolving issues related to two OFCCP audits Call Center Manager Operations manager responsible for managing the technology and supervising the operations of the Entergy-Arkansas Customer Response Center (CRC) Member of project team responsible for planning, designing and implementing the CRC to answer phones in the Little Rock area and then assumed role of project leader for expanding the operation to answer phones for approximately 400,000 customers throughout Arkansas Implemented Automated Call Distribution System (ACD) in CRC using ROLM telephone system and developing operational performance measures Maintained and provided first level of troubleshooting for ACD system Facilitated implementation meetings and training sessions with field personnel prior to each phase of CRC centralization Systems Analyst Extracted, downloaded and reported human resources data from Peoplesoft using Microsoft Access and Excel Downloaded mainframe system for power plants to ASCII format for pc-based system Configured, ordered and installed personal computer systems and local area networks Experienced in conducting workshops and seminars that develop consensus for standardization of operational policies and methodologies Technical representative responsible for meeting the technical needs of internal clients Electronic Data Systems Systems Engineer Experienced in maintaining production and test insurance transaction system, including understanding the relationship between the batch and on-line system, batch jobs sequencing, change control procedures, test to production cycle, and on-call procedures Proficient in COBOL, Assembler, and CICS in an IBM mainframe environment

4 Developed and implemented a relational data base system to track and report vacant positions for international data processing company nationwide Developed and taught freshman COBOL course Real Estate Central Sales Associate 1981 to 1985 Implemented pc-based Real Estate Information System, including general ledger, accounts receivable, accounts payable, payroll, advertising and sales management. Responsible for systems maintenance and supervising clerical personnel Sales associate responsible for generating real estate sales and listings Academic Honors and Awards: Phi Kappa Phi, 1983 Beta Gamma Sigma, 1983 Outstanding Student of the Year in Finance, 1983 Licenses/Certifications ITIL Foundations, 2010 Chief Information Officer Certification, Carnegie Mellon CIO Institute, 2003 Arkansas Bar Association, Attorney s License, 1996 Membership in Professional and Community Associations FBI Citizen s Academy, 2012 Leadership Arkansas, ISACA Member (Information Systems Audit and Control), present Cleburne County Bar, 2008-present Heber Springs Chamber of Commerce, Greers Ferry Chamber of Commerce, Fairfield Bay Chamber of Commerce, Infraguard, (public-private partnership with the FBI), 2003-present Leadership Greater Little Rock Alumni Association, present Educause, present Arkansas Bar Association, present Pulaski County Bar Association, present Arkansas Association of Women Lawyers, present North Little Rock Rotary Club, Christopher Homes of Arkansas (low income housing for the elderly), Alumni Association, 1995 present Professional and Community Service Greers Ferry Ace Committee, 2008 Pulaski County Jail Task Force, 2007 Educause Southwest Regional Conference Program Committee, 2007 Infragard Parliamentarian, present State of Arkansas Joint Committee on Advanced Communications legislative liaison, State of Arkansas Password Standards Committee, 2005

5 Arkansas Regional Optical Network Steering Committee, Co-chair, State of Arkansas Security Work Group, Arknet Board of Directors, University of Arkansas Distance Education Steering Committee, Vision Little Rock, Pulaski County Bar Association Board of Directors, Educause Professional Develop Committee, Arkansas Association of Women Lawyers Board of Directors, North Little Rock Rotary Board of Directors, Christopher Homes Board of Directors, Entergy Baton Rouge OFCCP Audit, 1995 University Committee Activity Strategic Plan Steering Committee, 2010 present Strategic Plan Technology and Infrastructure Subcommittee Chair, present North Central Athletics Association Certification Steering Committee, 2007 North Central Athletics Association Rules and Governance Compliance Subcommittee Chairperson, 2007 Strategic Plan Steering Committee, 2004 Strategic Plan Committee Community Engagement Chairperson, 2004 Information Technology Strategic Plan Committee Chair, 2004 Network Security Team, 2003 Business Continuity Plan, Technical Support Committee Chair, 2001-present Academic Computing Information Technology Committee, 2001-present Dean s Council, SCT Banner Implementation Committee, 1999 SCT Banner Phase II Committee Chair, North Central Athletics Association Certification Steering Committee, 1999 North Central Athletics Association Rules and Governance Compliance Chairperson, 1999 North Central Athletics Association Compliance Assistance Software Project Manager, 1998 Teaching Experience Introduction to COBOL, Guest lecturer, UALR William H. Bowen School of Law, Sexual Harassment in the Workplace, Diversity, Alternate Career Paths for Law School Graduates Guest lecturer, College of Education, Organizational Culture, Legal Issues in Higher Education Guest lecturer, College of Business Executive MBA, Information Technology Governance, University of Arkansas at Little Rock Supervisory Skills for Front Line Supervisors, Drug and Alcohol Testing Pursuant to Department of Transportation Regulations, Entergy Presentations Arkansas Research and Education Network, Connect Arkansas Board of Directors, 2008 Arkansas Research and Education Network, University of Arkansas Co-operative Education, 2008 Arkansas Research and Education Network, North Little Rock Mayor Patrick Hayes, 2008

6 Arkansas Personal Protection Act: Act 1526, Infragard Arkansas Member s Alliance, 2005 State Technology Standards, University of Arkansas System Chief Financial Officers, 2005 Business Continuity Plan, UALR Chancellor s Leadership Group, 2003 Men and Women at Work: Warriors and Villagers on the Job, UALR, 2002 Project Armageddon: A Team to Develop a Business Continuity Plan for UALR, UALR Chancellor s Leadership Group, 2002 Institutional Culture, UALR College of Education Higher Education Governance Class, 2001 The Glass Ceiling: A Guide for Working Women, Business and Professional Women s Club, 1998 Copyright Laws and the Right of Privacy in the Electronic Age presented aspects of how current laws are applicable to electronic medium to UALR faculty, 1998 Talking from 9 to 5 Women and Men in the Workplace: Language, Sex and Power, Arkansas Council of Women in Higher Education, 1997 Diversity in the Workplace, Governmental Accounting Association, 1995 Sexual harassment in the workplace, UALR, Entergy, and Pulaski Technical College, Preparing the Statistical Appendices of an Affirmative Action Plan (AAP), Entergy Human Resources, 1995 Diversity in the Workplace, Entergy, 1994 Call Center Operations and Call Center Statistical Measures presented how call centers work and performance measures to various levels of Entergy employees, from Vice Presidents to clerical and linemen, Conferences/Workshops Attended Information Technology Infrastructure Library, 2012 Digital Forensics and E-Discovery, 2010 Negotiation Strategies, 2008 Rural Telecommunications Congress, Broadband and Emerging Rural Economies, Seminar focused on building rural economies by expanding access to technical opportunities which result in increased job opportunities and economic development, 2006 Government Practices Institute, 2005, 2006, 2007, 2008 Legislative Advocacy, 2004, 2006, 2008 Cornell University, Computer Policy and Law, 2001 Business Continuity and Disaster Recovery Planning Conference, 2001 Grievance Processing, 1997 Interpersonal Skills, 1997 T.H.E. Course in Management (state of Arkansas), 1996 Conducting Performance Evaluations, 1996 Managing a Diverse Workforce, 1993 Total Quality Facilitation and Management, 1990 Performance Based Management, 1989 Customer Service Skills, 1987 Communications Skills for Women, 1986