Paul Spence. CEO, Global Outsourcing. Bank of America Merrill Lynch TMT Conference 2010 London, June 9

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Paul Spence. CEO, Global Outsourcing. Bank of America Merrill Lynch TMT Conference 2010 London, June 9"

Transcription

1 Paul Spence CEO, Global Outsourcing Bank of America Merrill Lynch TMT Conference 2010 London, June 9

2 2010: Three keys to a successful year Growth: accelerate the top line recovery by focusing on 5 key market segments Competitiveness: increase further with Lean and offshore Change: get ready for new technologies and business models 2

3 Growth: detailed process to select the right priorities leading to 5 top line initiatives Strong Low Potential Contender Strong Potential Invest Now Smart Energy Services ITS - Virtualization & Clouds ITS - Unified Comms X Business Info Mgmt Testing ALS Completeness of Offer X X CTP Crescent Enterprise Mobility X Green IT Security Weak Large bubbles indicate larger market size Low Growth Market Momentum High Growth 3

4 Growth: first five months highly encouraging for the top line initiatives Financially Roughly 1/3 of bookings Roughly 1/4 of Revenue CM Several points above rest of business Operationally Several points better win rates in CC and TS businesses Faster way for OS to win new work Shifting of Alliance role and focus But Requiring intensified recruitment to optimise results Requiring increased reskilling of work force Shifting portfolio from geographic fragmentation to unified global capability 4

5 Growth: a strong base to evolve business models and innovate Application Lifecycle Services Catch up with industry, then surpass with a twist Testing Industry best processes w/ consolidated delivery Business Information Management From data to information to sector solutions Infostructure Transformation Services Technology change of XaaS and unified communications Smart Energy Services MBS with monitored investment and risk On track for above market growth AND improved margins for the five GSL s 5

6 Competitiveness: industry process improvement methods can be applied to services Waiting Toyota Examples Waiting for previous processes to finish. Waiting for material to arrive. Service Examples Testing team waiting for code to arrive Unassigned capacity between projects Waiting for responses from offshore teams Over Production Rework Motion Over Processing Inventory Production of parts without a customer order. Time spent making defecting products that can not be accepted by the customer. Excessive human / equipment effort poor layout and process design. Adding to a part something that is not required by the customer. Raw Material / WIP / Finished goods tied up capital. Detailed reports that no-one reads Develop exceeding scope of contract Poor trained people Late test execution in development process Searching for files Resources switched within different tasks Repeated data entry in different environments Non-actionable supporting tools Huge ticket backlog Large number of features waiting for batch release Transportation Moving parts from one location to another without adding value. Meeting in different sites Multiple handoff in ticket management The identification and elimination of waste is fundamental to Lean reducing costs and increasing profit. Other benefits are derived from waste elimination 6

7 Competitiveness: first pilots validate Lean benefits and scalability Focus Example findings Inefficient resource on- 10% productivity loss due to 23+ days delay in on-boarding boarding Offshore resource 28% idle time for offshore resources utilization Low use of Only 19% FTEs offshore rightshoring 70% of test steps could be automated for Regression and Manual testing Negative testing Missed CR 36 Focus CRs (worth 50K) unbilled to client Example in current findings phase revenue Root Cause Re-use of ~3 days spent 0% by 30% proactive of project analysis team on members P3 and P4 creating incidents Analysis standard tools templates for project use Incident 20% of tickets return to user for more information Management Change 14 duplicate entries of data across 4 systems for a client CR management Change 100% of non-financial data fixes require same approval as full Management system deployment Time Management 100% of support staff spend 1hr/week ensuring that data in Clarity and DTX match Transition 6.5 days per month spent by Transition managers chasing Management project managers for plans/documentation Pilots proved that significant capacity release is possible through the Lean approach At December ASEs, SMEs confirm that over 50% of pilot findings are scalable Sustainability is achieved by changing behaviours and installing robust performance management systems 7

8 Competitiveness: Offshore is close to a third of our headcount LATIN AMERICA 1,200 1,850 2,300 MOROCCO EASTERN EUROPE 3,700 4,100 4,200 INDIA 20,500 22,000 25,000 CHINA 1,000 1,200 1,200 PHILIPPINES NEW! Serve 900 clients from offshore Deploy 32,000 professionals in lowcost delivery centers Growing at 32% offshore penetration Red Black Blue 2008 headcount 2009 headcount 2010 headcount (est.) 8

9 Competitiveness: offshore is key to pricing but increasingly also to value added POSITION COMPETITIVELY DEPTH OF DOMAIN EXPERTISE AS CRITICAL AS SCALE If the price is right PRICE POINT Beyond price, we are managing customer-focused innovation in three ways: COMMUNITIES CoEs SOLUTION AREAS then, if we demonstrate a world-beating solution COMPELLING SOLUTION CLOUD COMPUTING AGILE LEAN VIRTUAL REALITY we earn the opportunity to offer a winning deal VALUE & DEAL VISUALISATION 9

10 Competitiveness: some of our key repositories are now in India OFFSHORE AS PIVOT POINT FOR INNOVATION Offshore serves as the coordination point for gathering leading solutions from one BU and launching them into all.!! Innovation in Cloud services, SaaS, BIM, SmartX and others will continue to make us popular as an expert provider of leading solutions.!!!! OFFSHORE GROWS THAT WAS THEN (2007) Services unit of a large French telco Single project. Early stages of offshore usage. THIS IS NOW (2010) 20m across multiple projects during last three years and extended for additional three years. Offshore leverage over 80% across multiple projects. Some projects at 100% offshore leverage. End to end delivery managed offshore OUR APPROACH Focus on understanding business requirements. Mutualized team and flexible staffing across multiple projects. End to end responsibility of customer relationship 10

11 Competitiveness: offshore now contributes to all aspects of business improvement We are growing...through bringing new innovation to our customers We are stretching margins bringing more offshore capability into our propositions We are unifying delivery by cross-fertilizing capability through transversal offerings CUSTOMER MARKETS INDIA & OFFSHORE GROWTH MARGINS KEY INITIATIVES Joint account management Framework penetration Rapid lead generation Large deal teams KEY INITIATIVES Low-cost deployment Fixed-price delivery Competitive pricing KEY INITIATIVES Centres of excellence OneTeam delivery Customer visit experience 11

12 Change: back office industrialization will progressively share the stage with technology drivers Growth New New custom custom softwares softwares Business maintenance and BO industrialization Tipping point Dispersed Dispersed device device systems systems Systems Systems of of systems systems 2010/2011? Time 12

13 Change: clients are progressively starting to adopt these new drivers Shared resources Infrastructure Interaction platform IP Xaas Service platform Flexibility Saas+BPO End-to-end services Customed Services 13

14 Change: in each sector specific factors are driving change Manufacturing Retail EUC FS Services GOV TME Level of change Smart meters & smart grid Online 2.0 Customer lifecycle management PLM Consolidation Multi-channel Customer analytics Emerging markets Network engineering & field management New entrants Billing & customer information systems Risks & regulation Consolidation Standardization Rail network management Diversification Consolidation ehealth Security systems Tax systems E-border Digital media Smartphones Billing Capgemini has some strong positions and consulting favors business alignment Long term growth 14

15 Change: we ll progressively have to rethink our role and our whole ecosystem Business Bundling BPO + Software platform Technology Aggregated Cloud services Sector expertises Partner resources Eveything as A service Integrator and Operator Own resources Alliances Partners Complex custom softwares Security SLAs Service Intelligence 15

16 Summary Growth: our five top line initiatives accelerate our return to growth, still our preferred scenario Competitiveness: we continue our journey to a blended delivery model and Lean opens door to a significant cost decrease Change: new technologies offer new opportunities but we must also rethink our role 16

17 Paul Spence CEO, Global Outsourcing Bank of America Merrill Lynch TMT Conference 2010 London, June 9

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Rational Telecom Cloud Positioning

Rational Telecom Cloud Positioning Rational Telecom Cloud Positioning Irv Badr Global GoToMarket Manager - Rational Software Communications Sector Innovation for a smarter planet 2009 IBM Corporation IBM Smart Products INTERCONNECTED People,

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Market Size and Growth:

Market Size and Growth: Global Outsourcing of presents significant opportunities Market Size and Growth: 2006 2012 CAGR Tot. Spend $850B $930B 1-2% Tot. Outsourceable Spend $170 - $250B $280-375B 6-8% Emerging Markets Spend $10

More information

QA Engagement Models. Managed / Integrated Test Center A Case Study

QA Engagement Models. Managed / Integrated Test Center A Case Study 1 QA Engagement Models Managed / Integrated Test Center A Case Study 2 Today s Agenda» Background» Overview of QA Engagement Models MTC & ITC» The Journey to Steady State» Transition Approach» Challenges

More information

SkySight: New Capabilities to Accelerate Your Journey to the Cloud

SkySight: New Capabilities to Accelerate Your Journey to the Cloud SkySight: New Capabilities to Accelerate Your Journey to the Cloud There is no longer any question about the business value of the cloud model. The new question is how to expedite the transition from strategy

More information

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives Capgemini s Guidewire Services Leading services and solutions to support your Guidewire initiatives Capgemini was named Guidewire s Partner of the Year for 2011 Post financial crisis, insurance companies

More information

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing Platform-as-a-Service Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing the way we do it Application testing can get expensive.

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Capgemini and Oracle WebCenter: A Global Partnership

Capgemini and Oracle WebCenter: A Global Partnership Capgemini and Oracle WebCenter: A Global Partnership Capgemini Corporate Overview: Capgemini Group is one of the world s largest and IT Consulting firms Revenue and Personnel Industry Revenue Distribution

More information

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing Platform-as-aService Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. TPaaS providing testing on demand, using the Capgemini Cloud Application

More information

Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured.

Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured. Testing Platform-as-a-Service Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured. TPaaS a complete testing service, on demand, using the Capgemini

More information

Client Technology Solutions Suresh Kumar Chief Information Officer

Client Technology Solutions Suresh Kumar Chief Information Officer Client Technology Solutions Suresh Kumar Chief Information Officer Leading financial services technology company 75 Accelerating technology development to enable client solutions Priorities Simplifying

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

SOA Testing Services. Enabling Business Agility and Digital Transformation

SOA Testing Services. Enabling Business Agility and Digital Transformation SOA Testing Services Enabling Business Agility and Digital Transformation Getting Value From Service Oriented Architecture (SOA) Many organisations have chosen a Service Oriented Architecture (SOA) middleware

More information

Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured.

Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. Testing Services Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. Introduction Today, insightful IT departments understand that software

More information

At the Heart of Connected Manufacturing

At the Heart of Connected Manufacturing www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Global Off Shoring and Outsourcing Market Dynamics

Global Off Shoring and Outsourcing Market Dynamics Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava

More information

Global Trends in Non-Life Insurance 2013: Front Office

Global Trends in Non-Life Insurance 2013: Front Office What you need to know INSURANCE Global Trends in Non-Life Insurance 2013: Front Office Key front office trends and their implications for the non-life insurance industry Table of Contents 1. Highlights

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

Leverage SWIFT methodology for results-driven Oracle Fusion CRM

Leverage SWIFT methodology for results-driven Oracle Fusion CRM Leverage SWIFT methodology for results-driven Oracle Fusion CRM Oracle Fusion Customer Relationship Management (CRM) has the potential to revolutionize CRM. Choosing Capgemini as your partner will ensure

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Cisco Unified Data Center

Cisco Unified Data Center Solution Overview Cisco Unified Data Center Simplified, Efficient, and Agile Infrastructure for the Data Center What You Will Learn The data center is critical to the way that IT generates and delivers

More information

The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage

The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage Xerox Event, Riyadh, 14 May 2012 Tobias Kleu Research Manager Imaging and Hardcopy Peripherals, Print Services & Document

More information

Energy Management Solutions for a Better and Greener Government

Energy Management Solutions for a Better and Greener Government Energy Management Solutions for a Better and Greener Government Better Facilities. Better Environments. Better Performance. From energy efficient buildings and green technology to new procurement processes

More information

Using Cloud to Deliver Innovation and Efficiency

Using Cloud to Deliver Innovation and Efficiency IBM Northeast Europe Using Cloud to Deliver Innovation and Efficiency Christian Klezl Vice President & Cloud Leader IBM Northeast Europe October 18th 2010 IBM Northeast Europe IBM Northeast Europe Cloud

More information

WWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT

WWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT WWW.WIPRO.COM CRITICAL SUCCESS FACTORS FOR A SUCCESSFUL TEST ENVIRONMENT MANAGEMENT Table of contents 01 Abstract 02 Key factors for a successful test environment management 05 Conclusion 05 About the

More information

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe

S T R A T E G I C P A R T N E R S H I P D A T A, N E T O W R K S P E O P L E, P R O C E S S, T E C H N O L O G Y, Europe S T R A T E G I C P A R T N E R S H I P WHERE INNOVATION BEGINS Web-enabled, transparent, optimized business processes, extensive data analytics, continuously innovated business solution for the P&C /

More information

IBM MobileFirst Launch David Lee Heyman

IBM MobileFirst Launch David Lee Heyman IBM MobileFirst Launch David Lee Heyman WW Mobile Business Agility Tiger Team IBM's Mobile Enterprise - A personal journey Watch now: http://youtu.be/0sealyljfag Announcing: IBM MobileFirst 5 2013 IBM

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

Enterprise Mobility Orchestrator. Your Business. Always On.

Enterprise Mobility Orchestrator. Your Business. Always On. Enterprise Mobility Orchestrator Your Business. Always On. Introduction Capgemini and Sogeti offer end-to-end Mobile Solutions for mobile strategy and services as your Enterprise Mobility Orchestrator.

More information

Cloud Computing. Nahil Mahmood. CEO, Delta Tech Founder & President, CSA

Cloud Computing. Nahil Mahmood. CEO, Delta Tech Founder & President, CSA Cloud Computing Nahil Mahmood CEO, Delta Tech Founder & President, CSA Nahil Mahmood Profile CEO & Founder of Delta Tech Global Received (ISC)2 Asia-Pacific Information Security Leadership Award (2012)

More information

Dell Active System, Enabling service-centric IT, the path to the Cloud. Pavlos Kitsanelis Enterprise Solutions Lead Greece, Cyprus, Malta

Dell Active System, Enabling service-centric IT, the path to the Cloud. Pavlos Kitsanelis Enterprise Solutions Lead Greece, Cyprus, Malta Dell Active System, Enabling service-centric IT, the path to the Cloud Pavlos Kitsanelis Enterprise Solutions Lead Greece, Cyprus, Malta Delivery Deployment Cloud models & approaches Private Operated and

More information

Case Studies of Excellence through Management by Process

Case Studies of Excellence through Management by Process Case Studies of Excellence through Management by Process High Performance is achieved through managing business processes and having inspiring leadership, as outlined in our previous BP Trends column (

More information

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter.

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter. HP Business Intelligence Solutions Connected intelligence. Outcomes that matter. Figure 1: The gap between realized and expected business outcomes continues to widen. Organizations must close this gap.

More information

Global Technology Services. Mike Daniels Senior Vice President Global Technology Services

Global Technology Services. Mike Daniels Senior Vice President Global Technology Services Global Technology Services Mike Daniels Senior Vice President Global Technology Services Global Technology Services: 2010 Roadmap Performance Historical PTI Performance 14.3% 11.3% 9.6% 9.4% Segment PTI

More information

Alcatel-Lucent Managed Services Overview

Alcatel-Lucent Managed Services Overview Alcatel-Lucent Managed Services Overview Operators have to continuously evolve their networks and be savvy about the use of technology to meet the exploding bandwidth demand being created by today s end

More information

Applying lean to application development and maintenance

Applying lean to application development and maintenance Page 1 of 5 Applying lean to application development and maintenance To make application development and maintenance more productive, IT managers are getting lean. Noah B. Kindler, Vasantha Krishnakanthan,

More information

Achieving high performance with Accenture Utilities Business Process Outsourcing Services

Achieving high performance with Accenture Utilities Business Process Outsourcing Services Achieving high performance with Accenture Utilities Business Process Outsourcing Services Introduction Utility companies around the world are looking for ways to respond to industry and market changes,

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

North America, a source of Innovation for the Group. Salil Parekh

North America, a source of Innovation for the Group. Salil Parekh North America, a source of Innovation for the Group Salil Parekh Innovation to Transform Portfolio New Tech New Tech Volume New Tech Core Core Time 2 North America is the Source of our Innovation NA has

More information

Services. Cybersecurity. Capgemini & Sogeti. Guiding enterprises and government through digital transformation while keeping them secure

Services. Cybersecurity. Capgemini & Sogeti. Guiding enterprises and government through digital transformation while keeping them secure Home Secure digital transformation SMACT Advise, Protect & Monitor Why Capgemini & Sogeti? In safe hands Capgemini & Sogeti Cybersecurity Services Guiding enterprises and government through digital transformation

More information

Au t o n o m i c s - Ap p l i e d Ap p l i c a t i o n M a n agement

Au t o n o m i c s - Ap p l i e d Ap p l i c a t i o n M a n agement I D C T E C H N O L O G Y S P O T L I G H T Au t o n o m i c s - Ap p l i e d Ap p l i c a t i o n M a n agement October 2015 Sponsored by Capgemini Expectations on delivering business value from application

More information

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration.

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration. A discussion of information integration solutions November 2005 Deploying a Center of Excellence for data integration. Page 1 Contents Summary This paper describes: 1 Summary 1 Introduction 2 Mastering

More information

Indian Domestic BPO. Moving Beyond Call Centers. Abstract

Indian Domestic BPO. Moving Beyond Call Centers. Abstract Indian Domestic BPO Moving Beyond Call Centers Partha Pratim Bose, Nikhil Gupta Abstract This white paper aims at providing an overview of the existing dynamics in the Indian domestic BPO sector. The paper

More information

Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION

Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION The economic downturn has heightened the pressure on manufacturing enterprises to

More information

Business Process Outsourcing Considerations with a Focus on the Customer Experience

Business Process Outsourcing Considerations with a Focus on the Customer Experience Educational Whitepaper Business Process Outsourcing Considerations with a Focus on the Customer Experience www.vertek.com Business Process Outsourcing Considerations with a Focus on the Customer Experience

More information

Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options

Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Marnix Gillis IBM Distinguished Engineer 32 nd Regional Conference 2013 International Business

More information

Global delivery. delivering. agility, quality and cost-efficiency. through coordinated world resources. Your business technologists.

Global delivery. delivering. agility, quality and cost-efficiency. through coordinated world resources. Your business technologists. Global delivery delivering agility, quality and cost-efficiency through coordinated world resources Your business technologists. Powering progress 2 Delivering agility, quality and cost-efficiency It s

More information

Parallels Automation. Parallels Automation Trusted by Top Service Providers Worldwide. White Paper. www.parallels.com

Parallels Automation. Parallels Automation Trusted by Top Service Providers Worldwide. White Paper. www.parallels.com Parallels Automation White Paper Parallels Automation Trusted by Top Service Providers Worldwide www.parallels.com Table of Contents Parallels Automation Trusted by Top Service Providers Worldwide... 3

More information

how can you stop sprawl in your IT infrastructure?

how can you stop sprawl in your IT infrastructure? SOLUTION BRIEF Software Rationalization Services August 2010 how can you stop sprawl in your IT infrastructure? we can You can optimize your software portfolio with Software Rationalization Services from

More information

Business Support System (BSS) Service Offering

Business Support System (BSS) Service Offering Business Support System (BSS) Service Offering Focus Areas Social CRM Service Creation Telco 2.0 BSS Technologies and Solutions BSS Focus Areas Data Management BSS Business Areas BSS Processes and Systems

More information

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence S o l u t i o n O v e r v i e w > Optimising Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance

More information

Wilhelmenia Ravenell IT Manager Eli Lilly and Company

Wilhelmenia Ravenell IT Manager Eli Lilly and Company Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience

More information

CA Clarity PPM - RallyDev Integrator

CA Clarity PPM - RallyDev Integrator CA Clarity PPM - RallyDev Integrator A Capgemini Accelerator May 2014 Background / Ground Reality Many organizations have implemented CA Clarity PPM for managing their end-to-end Portfolio Management process

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

Busin i ess I n I t n e t ll l i l g i e g nce c T r T e r nds For 2013

Busin i ess I n I t n e t ll l i l g i e g nce c T r T e r nds For 2013 Business Intelligence Trends For 2013 10 Trends The last few years the change in Business Intelligence seems to accelerate under the pressure of increased business demand and technology innovations. Here

More information

2010 Project Management Report

2010 Project Management Report 2010 Project Management Report Standardized Best Practices and Technology Adoption in the AEC Industry January 2010 Cindy Jutras Page 2 Executive Summary A difficult economy and global competition leave

More information

Anatomy of an Enterprise Software Delivery Project

Anatomy of an Enterprise Software Delivery Project Chapter 2 Anatomy of an Enterprise Software Delivery Project Chapter Summary I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific

More information

SERVICES. Software licensing and entitlement management delivered in the cloud for the cloud

SERVICES. Software licensing and entitlement management delivered in the cloud for the cloud SERVICES Software licensing and entitlement management delivered in the cloud for the cloud The Software Industry and the Cloud Enterprise organizations are rapidly discovering the flexibility of cloud-based

More information

PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT

PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT PROCESSING & MANAGEMENT OF INBOUND TRANSACTIONAL CONTENT IN THE GLOBAL ENTERPRISE A BancTec White Paper SUMMARY Reducing the cost of processing transactions, while meeting clients expectations, protecting

More information

Global Media and Entertainment Solutions

Global Media and Entertainment Solutions Global Media and Entertainment Solutions Vision & Strategy Deliver a new world of communications to advance the reach and leadership of our customers. Emerging Markets INDIA, ASIA incl CHINA, SOUTH AFRICA

More information

Interested in True Network Performance? Measure it From an Application Perspective.

Interested in True Network Performance? Measure it From an Application Perspective. Interested in True Network? Measure it From an Application Perspective. The Singular Importance of Application More than ever before, applications are becoming the lifeblood for most organizations. Consider

More information

Datasheet. Infosys in the Wireless Mobility Space

Datasheet. Infosys in the Wireless Mobility Space Datasheet Infosys in the Wireless Mobility Space Mar 2009 Infosys end-to-end Wireless Capabilities Infosys Wireless footprint extends across entire ecosystem including wireless service providers, equipment

More information

Cisco Remote Management Services for Financial Services

Cisco Remote Management Services for Financial Services Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand

More information

Links CIO Performance Dashboard. As a CIO, steering your IT organization through change just got a little bit easier

Links CIO Performance Dashboard. As a CIO, steering your IT organization through change just got a little bit easier Links CIO Performance Dashboard As a CIO, steering your IT organization through change just got a little bit easier 2 Links CIO Performance Dashboard Links Ready2Series In today s era of technology enabled

More information

Trends in Insurance Channels

Trends in Insurance Channels Insurance the way we see it Trends in Insurance Channels Key emerging business and technology trends across channels to better reach your insurance customers and improve operational performance Contents

More information

2013 European Conferencing Services Customer Value Leadership Award

2013 European Conferencing Services Customer Value Leadership Award 2013 2013 European Conferencing Services Customer Value Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan

More information

Product Overview. UNIFIED COMPUTING Managed Hosting Compute

Product Overview. UNIFIED COMPUTING Managed Hosting Compute Product Overview Interoute provide our clients with a diverse range of compute options delivered from our 10 carrier-class data centre facilities. Leveraging our extensive and diverse next generation IP

More information

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations Consulting Challenges & Trends Differentiate & Innovate the Business Model Optimize and streamline the Operations The constantly evolving market context, increasingly driven by technological developments,

More information

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software Pål Dragseth June 2015 Applications Are Changing the World of Business 84% Video US internet traffic by 2018 $142B

More information

Realizing the Value Proposition of Cloud Computing

Realizing the Value Proposition of Cloud Computing Realizing the Value Proposition of Cloud Computing CIO s Enterprise IT Strategy for Cloud Jitendra Pal Thethi Abstract Cloud Computing is a model for provisioning and consuming IT capabilities on a need

More information

Accelerating High Performance with Accenture Application Services for Java

Accelerating High Performance with Accenture Application Services for Java Accelerating High Performance with Accenture Application Services for Java 1 The Java Imperative Among applications with 100,000 concurrent users (typically very large Web-based systems), by 2016, Java

More information

Intuitive Application Performance Management

Intuitive Application Performance Management Gallium The HP IT Performance Suite Intuitive Performance The need for speed The demand for fast is growing, technology has provided an expanding market with the tools and infrastructure it needs to implement

More information

Wealth management offerings for sustainable profitability and enhanced client centricity

Wealth management offerings for sustainable profitability and enhanced client centricity Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

C A S E S T U D I E S. NTT clouds

C A S E S T U D I E S. NTT clouds C A S E S T U D I E S NTT clouds C A S E S T U D Y Forethought Financial Group Forethought Financial Group Background Diversified financial services company with over $1B in insurance & financial solution

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER

INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER INDIA TELECOM ANALYST BRIEFING NEW DELHI 10 DECEMBER SAFE HARBOUR THIS PRESENTATION MAY CONTAIN FORWARD LOOKING STATEMENTS. SUCH STATEMENTS ARE BASED ON OUR CURRENT EXPECTATIONS AND ARE SUBJECT TO CERTAIN

More information

Solution Overview Channel Management in Utilities

Solution Overview Channel Management in Utilities Utilities Sector Solution Overview Channel Management in Utilities Better Results Market Influences and Challenges The utilties industry has faced dramatic change and numerous challenges in recent years

More information

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and organizations business needs. 1 After completing this lesson, you

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Improving Financial Advisor Productivity through Automation

Improving Financial Advisor Productivity through Automation Wealth Managment the way we see it Improving Financial Advisor Productivity through Automation How wealth management firms are embracing change by developing next generation advisor platforms Contents

More information

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com Parallels Automation White Paper Five Critical Success Factors for Cloud Service Delivery www.parallels.com Table of Contents Five Critical Success Factors for Cloud Service Delivery... 3 The SMB Challenge...

More information

A Winning Supply Chain Vision. Razat Gaurav Senior Vice President, International

A Winning Supply Chain Vision. Razat Gaurav Senior Vice President, International A Winning Supply Chain Vision Razat Gaurav Senior Vice President, International Global Trends Variability, Uncertainty, Complexity, Ambiguity Emerging Markets Growing at 2 4X Volatility in commodity prices

More information

Maximize Profitability With SoftServe s Software Asset Management Solution for ISVs

Maximize Profitability With SoftServe s Software Asset Management Solution for ISVs By Richard Herrington Maximize Profitability With SoftServe s Software Asset Management Solution for ISVs How ISVs Can Profitably Extend Legacy Product Support While Investing More in Future Innovations

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

CA Enterprise Mobility Management MSO

CA Enterprise Mobility Management MSO SERVICES DESCRIPTION CA Enterprise Mobility Management MSO At a Glance Today, your customers are more reliant on mobile technologies than ever. They re also more exposed by mobile technologies than ever.

More information

The Evolution of Finance and Accounting Outsourcing (FAO)

The Evolution of Finance and Accounting Outsourcing (FAO) The Evolution of Finance and Accounting Outsourcing (FAO) The Finance and Accounting Outsourcing (FAO) industry is undergoing tremendous change driven primarily by customer demand from the CFO/Controller

More information

Standardization in the Outsourcing Industry

Standardization in the Outsourcing Industry Standardization in the Outsourcing Industry November 2010 Outsourcing provides rapid business transformation and cost reductions through labor arbitrage and consolidation of business processes spread across

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information