COMPANY. More than 20 years of experience. Strategic alliances with leading enterprises. A deep knowledge of our clients necessities.

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2 COMPANY More than 20 years of experience. Strategic alliances with leading enterprises. A deep knowledge of our clients necessities. Our goal is to contribute directly to improving profit margins of your business, providing significant savings and added value in your processes. Telnorm works in a wide range of sectors such as banking, finance and insurance, manufacturing, energy, distribution, telecommunications, educational, commercial, construction, consulting, and public administration.

3 Our human factor allows us to position ourselves as a leader in providing services and support. We believe that teamwork enriches the result. We are committed to contribute to the growth of our clients in a conscious and responsible way. We anticipate technological advances and put them within reach of those who need it.

4 SOLUTIONS Our business model allow us to focus our efforts on meeting the specific needs of our customers. Strategic Planning Focused on: Operative Processes Communication and Marketing

5 SOLUTIONS Our range of solutions "all in one" will help manage the daily tasks that your company requires.

6 TELNORM CMS Communication Management Solutions Management solution for Contact Centers and Trading Floors to control your interactions with clients: Increase the faithfulness of your clients Reduce your operating costs Increase the productivity of your operation Improve your business processes and monitor the performance of your team Our solutions are: Open Could be integrated with technology platforms Easy Telnorm CMS are effective solutions for your business interactions.

7 TELNORM CRMS Customer Relationship Management Solutions Our customer relationship management CRMS application, will help to facilitate and automate the commercial activities of your company : Boost sales Optimize your customer service processes With our solution, you can handle prospects, opportunities and reports in a centralized and efective way. A Web-based solution: To improve the productivity of your workforce To improve your management

8 TELNORM DLS Distribution & Logistic Solutions You could achieve potential savings through the implementation of our solution for the optimized planning and support for strategic decision making in transportation and distribution. GOALS: Optimize your resources Minimize your operative costs Maximize your client service levels GUARANTIES: Knowledge and experience Complete and reliable information to optimize your management and risk anticipation.

9 TELNORM SBS Strategical Business Solutions Capture processes in the field, socio economic data, trend analysis and strategic planning are now easier to perform thanks to Telnorm SBS scalable solutions. Visualize your business data Data analysis Complement your business and operational strategies A new experience : Getting information and control field staff Help in making decisions Enrichment of your databases Collaborative work Telnorm SBS solutions are in a Web environment or could be hired on demand, so you will get an additional benefit to reduce investment in infrastructure and maintenance.

10 TELNORM SMS Security Management Solutions In the command, control and emergencies centers, as well as infrastructure and security, government and financial institutions, seconds count significantly. Our Telnorm SMS solution offers to you: Reduced response times Tools for an appropriate management Reliability and confidence Technology based on best worldwide practices Flexibility and scalability Our knowledge and experience, along with the technology used guarantee the success when you re implementing security solutions tailored to their needs.

11 TELNORM SERVICES Telnorm has over two decades of experience in providing professional services for installation and maintenance, our highly trained staff will give you the reliability and reduced implementation time, that your business requires. Help desk Programming and configuration Training Relocations Installation Managed services Corrective maintenance Support Preventive maintenance Internal support

12 WHAT MAKE US STRONG The IT sector is characterized by dizzying change, however we have the support of the experience and knowledge, giving you the security that your business requires. Staff highly trained Quality service Innovation

13 WHAT MAKE US STRONG In these 22 years we have had many successes, here we share to you some of them: Pioneers in the installation of telephone and electronic trading Forerunners in the installation and development of prediction systems and voice recognition calls The first in installation quality control systems for Call Centers in Mexico Pioneers in the installation of CAT systems for emergency dispatch Launch of audio response systems and SS7, DAS2, ISDN protocol conversion Development of voice transmission systems in public internet networks Boosting image transmission systems, systems development and telemetry data transmission in GSM and CDMA Development of georeferenced mapping systems ISO 9001: 2008 Certification: presales, sales, project management, development, installation, maintenance and after sales service.

14 WHAT MAKE US STRONG Mission Vision Streamline the processes associated with the customer relationship with the company through technology and the commitment of our staff to provide high levels of service. Transcending as a high-tech company leader in its sector, widely recognized for its high quality service and solutions focused on meeting the needs of our customers. Loyalty Integrity Confidentiality Values Commitment Innovation

15 Head Office Av. Insurgentes Sur 546 1º Col. Roma Sur C.P , México D.F. Phone 00 (52)

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