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2 Editorial CONTENTS Aftermarket Update Quality Guarantees Success 3 Company News ZF Presented Annual Results New Head in China 4 Service News ProTech now also in the United Kingdom Optimized Access to Service Data 5 Products and Brands The Year of Chassis New Truck Exchange Units 6 New Products 8 Technical Innovations High-Performance WRC Components 9 Current ZF Technology 10 Trainer s Corner Dual-Mass Flywheel: Diagnosis, Part 2 Events and Trainings Double Premiere in India Annual Meeting in Georgia Customers and Markets South San Francisco Imported Auto Parts, USA Verkehrsgesellschaft Frankfurt/Main, Germany Raffle and Dialog Apple ipad mini IMPRINT Publisher: ZF Friedrichshafen AG, ZF Services, Schweinfurt Most experts agree that this year will be difficult for the automotive industry. A growing market is only forecast for China and North America. Europe, on the other hand, is shifting into reverse on account of the sustained economic crisis. The suppliers are also suffering from this trend. The next few months will show whether the participants in the aftersales market will be able to distance themselves from this. By no means will ZF Services make any trade-offs in respect of its essential strengths: quality and service. We are aiming at customer orientation and customer satisfaction as well as process optimization this is challenging but important, and we are supported by all ZF Services employees worldwide. Ultimately, we want you, our customers to return, not our products. Read more about our quality management and other interesting topics in this report issue. Phone: +49 (0) , Fax: +49 (0) Hoping your business is always successful Yours, > Responsible: Fabiola Wagner Coordination: Monika Schröder Editing: tt.themen & Texte, Würzburg Design: Condino Communication, Würzburg Printing: Benedict Press, Vier-Türme, Münsterschwarzach Alois Ludwig ZF Services Chairman of the Board of Directors

3 Aftermarket Update Quality Guarantees Success ZF Services relies on constant optimization. Quality is an important distinguishing feature for success in the global competitive environment. At ZF Services, it stands for an extensive, integrated concept of quality assurance, quality control, and technical service, in order to permanently optimize products and services for its customers in short: a powerful quality management (QM) approach. The Schweinfurt location, for example, has already been certified for around 20 years according to the ISO 9001 QM Standard, the basic concept of which is: Quality requires constant improvement of procedures, processes, and of the final products. Efficient processes worldwide At ZF Services, a separate department deals with the continuous further development of quality management, also internationally. This guarantees that work is carried out at all locations worldwide according to fixed, efficient procedures and processes, and that legal stipulations and specific customer requirements are met. By 2015, according to the stated aim, all ZF Services locations should be certified according to ISO 9001:2008. The constant work on quality, improvement of processes, and therefore continuous further development, has to be documented on an ongoing basis in external and internal audits. At ZF Services, product quality ranges across the entire product life cycle from the first touch right through disposal and covers the entire range of products from new parts to remanufactured components. In order to guarantee this, the quality performance of the supplier must be spot on. Good enough that ZF s sophisticated quality management is absolutely reliable! As early as in the development stage, the company makes sure that product quality satisfies the highest demands with its Approvals in the Product Development Process procedure. This process is Quality assurance by 3D scan: Before listing in the inventory, parts are subject to target/actual comparisons. based on the German Association of the Automotive Industry (VDA) Guidelines, Vol. 4, Part 3, Securing Quality Before Volume Production Application and includes approval gates in projects, which are only released once all quality requirements for the product and the accompanying processes have been fulfilled. This also includes quality planning activities, such as process capability analyses, test planning, or initial sample inspections, which ultimately secure volume production. Thanks to the strict design of this process and consistent product observation after delivery, ZF s error rates are well below the industry average. Quality is also the subject with the highest priority for the range of services on offer including workshop concepts and training courses. Experienced technical personnel, certified technicians, and technical engineers as specialists and trainers make sure that defects are assessed professionally and new products are fitted correctly. This guarantees the quality processes all the way to the workshop. Maximum quality claim ZF Services in Germany has been recognized for the effectiveness of its quality management with the renowned Bavarian Quality Award for commercial enterprises. Hans- Jürgen Dau, Head of Quality at ZF Services, puts it simply: A company can only exist in the market, if quality is given the highest priority in all areas. Quality is when the customer returns not the product. 3

4 Company News Growth in North America and Asia Despite economically difficult times, the ZF Group ended the fiscal year 2012 with record sales of EUR 17.4 billion an increase of twelve percent. Sales in North America and the Asia-Pacific region developed particularly dynamically, but there were losses in South America, on the other hand. Last year the company benefited above all from the good demand for premium vehicles. For 2013, ZF CEO Dr. Stefan Sommer (picture) expects growth of ten percent: We will focus more on the quality of the result additional employees are to be recruited. Thanks to the efficiency and demand-orientation of its products for the free spare-parts market, the ZF Services business unit also registered considerable growth in sales last year of 13 percent to EUR billion. New Test Bench in Vernon Hills North America is an important location for the international wind energy network of ZF Services. North American customers are served by ZF Services, LLC in Vernon Hills near Chicago, which has now expanded its local wind energy operations. With a 2.5 MW load testing bench and special cranes for loads up to 30 tons, even more extensive services are offered for wind turbine gearboxes from ZF and other manufacturers, providing a tailor made one-stop-shop approach for multi brand gearbox and mechanical drive train repair. In the future, it will be possible to test more than 200 gearboxes a year in Vernon Hills. For the occasion of the AWEA windpower trade show in Chicago, ZF Services invited customers and vendors to view the new test bench on-site. After China, North America is the market with the highest increased output. > New Head in China Even Closer to Customers Dr. Shih-Jen Yeh (48) In the region, for the region with this tried and trusted is the new Managing concept and an expanded sales team, ZF Services Director at ZF Services wants to get even closer to its customers in Russia. For this, (China) Co., Ltd. He the country is being divided into four sales regions. As a has worked for the ZF result, the customers can be supported more quickly and Group since 2002 first individually. of all at ZF Lemförder, The contacts are Denis Vasilkovsky in St. Petersburg for and from 2007 to 2010 the north, Viktor Tolstov in Krasnodar for the south, and he was Managing Director Larissa Morosova and Natalia Kupriyanova for the Greater at ZF Fawer Chassis Moscow area. The position with responsibility for the east Technology in Changchun will be filled as soon as possible. before assuming the function of General Manager, The cross-docking process has been in use in Russia since Market and Product Development C Division/Chassis 2012, by which the customer no longer has to worry about Systems Business Unit in the Asia-Pacific Region in customs clearance for their goods and billing can be in Born in Taiwan, the economist has lived in Europe for Russian rubles. Other positive knock-on effects for all more than 20 years, with some interruptions, and did his concerned: Time and costs for storage processes, and the PhD in Wuppertal/Germany. > related expenses for a warehouse, are not incurred. 4 report Services

5 Service News New Service Network 2.0 If you want to find the right contact for services, car repair services, or spare parts, you will find the appropriate answer at ZF Services with just a few clicks worldwide: The updated Service Network 2.0 recently went online. The new version stands apart with its new dialog-based, even easier and intuitive user navigation. As a result, users get the results precisely relevant to them in the shortest time. If, for example, a user searches for commercial vehicle workshops in Málaga, southern Spain, which work with ZF s products, only the country, filter criteria (e.g. type of assistance required, vehicle type, product group or brand), and the town name have to be entered in the search mask: The desired information is received immediately. The Service Network will also be continuously further developed and expanded in the future. One of the next goals is to integrate a map-based local search function (similar to GoogleMaps). So users can find their way to the displayed address much easier. > ProTech now also in the United Kingdom After the successful launch of ZF Services ProTech 2012 in Germany, the new detailed workshop concept for driveline and chassis is now being rolled out internationally. First of all, independent workshops in the United Kingdom will also be able to benefit from the extensive ZF Services service package. This includes installation instructions, as well as product and service information in the online partner section, a hotline, personal service on-site, and a broad range of training courses for all ZF Services brands. Intown Automotive in Northampton is the first British workshop to use the large service offer from ProTech. General Manager Terry Dorney values the professional support: Consequently, our customers can be confident that we find a solution for all questions and are always up to date with the latest technology. > Optimized Access to Service Data The Service Data Management (SDM) used by ZF Services partners around the world has been updated further and is now even clearer. The modifications now make it even easier for registered customers to identify and order spare parts or repair kits, as well as service documentation for all ZF products. The most important innovation is the introduction of parts lists valid on specific dates. As a result, older and newer parts lists can be compared so that you can verify changes to both quantity and parts. Further optimizations are the daily updates, customizable access, an even clearer breakdown of the maintenance and repair kits as well as their association with the respective unit, and considerably faster access to the data. An updatable offline version is now also available on a hardware-encrypted USB flash drive; only the authorized person has the password to access it. > 5

6 Products and Brands Scoring in the Year of the Chassis In 2013, ZF Services is focusing on its expertise and products connected with chassis. German workshops which buy chassis components will profit from various promotions through October. Several times! The focus will be on shock absorbers and Sachs service kits in May and June, on Lemförder steering systems and chassis components in July and August, followed by ZF Parts steering gears and steering pumps in September and October. After having registered for the various marketing campaigns at www. zf.com/extra, the participants will receive tailored packages with technical brochures, posters, and many other useful materials. They will be able to inform their customers with these and increase their sales at the same time. During these brand months, the number of points will be quintupled in the extra bonus system. And not least, attractive prizes are available: ZF Services will raffle off 15 ipads among all the registered workshops. > Shock Absorbers à la Carte ZF Services, LLC expanded its chassis portfolio for the North American market. A new catalog includes the comprehensive range of Sachs shock absorbers as well as spring and suspension strut parts. The great advantage: ZF Services can cover nearly all vehicle models with only two or three shock absorber designs. This means lower investment and logistics costs for the customers. When introducing the enhanced chassis portfolio, ZF Services started a large advertising campaign together with the wholesalers WORLDPAC and DIMA. In this context, not only the traditionally strong product range for European vehicles but also the parts portfolio for the US American models and those imported from Asia are presented. > Flying Change When things have to be done particularly quickly, ZF Services offers as good as new truck exchange units in its service centers along with removal and fitting at a fixed price. This reduces downtimes and costs. Of course, the ZF exchange units have the OEM quality of a new part, and are therefore processed at the latest state of technology. Thanks to a flexible process cycle, customers with Ecosplit 3 standard transmissions even receive replacements for each of the possible 1700 transmission variants within 24 hours. This approach has already been launched successfully in Belgium. In Germany, the Flying Change is now being presented to fleet operators and independent workshops. The marketing campaign for this will start in June. Upon request, potential customers will receive an offer from their nearest service center and in the promotional period will also receive a small surprise. The international market launch is already planned. 6 report Services

7 Products and Brands New Components from ZF Parts The ZF Parts portfolio of steering gears and steering pumps standard vehicles on the Western European market. The in OE quality from ZF Lenksysteme is increasing contin- supplemented catalog on Steering Gears and Steering uously. Another 139 passenger car components were Pumps for Passenger cars will be published in fall. ZF added in the first half of the year: 53 hydraulic, six electric, Parts steering pumps boast an excellent balance between and 18 mechanical steering gears, 32 steering pumps, and compact size, minimal weight, and maximum pump capac- 29 electric steering columns (also refer to the next article ity thanks to the technological leadership of ZF on this page). ZF Parts articles can be obtained for many Lenksysteme GmbH. Electric Steering Column as Replacement Part The electrically assisted steering column, which is primari- Grande Punto (199) from 2008, Opel Corsa D from 2006, ly fitted in subcompact cars, is new in the ZF Parts product and Opel Meriva from range. This steering force assistance involves the interaction of a mechanical steering gear and an electric motor. Unlike the ZF Servolectric, this motor is not fitted directly to the steering gear, but to the steering column. Hydraulics in the form of steering pumps and hoses are not fitted in the vehicle. The benefits are smaller space requirement and lower fuel consumption compared to a hydraulic system with a permanently running pump. The following model ranges are covered by the currently 29 different models: Fiat 500 from model year 2007, Fiat > Panda (169) from 2003, Punto (188) from 1999 to 2007, New Diagnosis: ZF-Testman Functions in modern transmission systems are increasingly German, French, Italian, Spanish, and Portuguese, other controlled electronically. This increases performance and languages will follow. driving comfort, but error detection becomes more difficult. The optimized ZF-Testman diagnosis provides support here with extensive expert knowledge about ZF products. As a result, workshops can identify and correct problems more quickly with detailed error codes and appropriate information about solutions, and they can use functions for finding loose contacts, resetting adaptation values, or breaking-in electric power steering systems. The diagnosis now includes a larger range of products and permits constant updating via the Internet. The optional telephone expert assistance can often save the more expensive on-site deployment of a service employee. ZF-Testman is currently available in English, 7

8 New Products in the ZF Services Product Range newwe have added these and many other new components to our product range for you. They can be ordered from ZF Services effective immediately. For more information on new product acquisitions, see WebCat or contact your sales representative. > Manufacturer Model Sachs original parts Audi A1 (8X1) Dual-mass flywheel BMW Z3 (E36) Clutch kit ZMS Modul XTend Chevrolet Spark Shock absorber Hyundai i30 (FD) Shock absorber Kia Shuma II (FB) Clutch kit Lancia Delta III (844) Dust Cover Kit, Shock absorber Service Kit Mercedes-Benz Zetros Flywheel Skoda Roomster (5J) Clutch kit Solaris Urbino Shock absorber Volkswagen Up Clutch kit Manufacturer Model Lemförder original parts BMW 3 (E90) Rod/Strut, Stabiliser Bova Lexio Rod assembly Chevrolet Captiva (C100, C140) Rod/Strut, Stabiliser Citroën DS4 Tie rod axle joint Dacia Duster Stabiliser mounting Hyundai Atos Prime (MX) Rod/Strut, Stabiliser Mercedes-Benz Intouro Track control arm Seat Mii (KF1) Tie rod end Skoda Yeti (5L) Track control arm Toyota Urban Cruiser Repair kit, Suspension strut Manufacturer Model Boge original parts Alfa Romeo Mito (955) Top Strut Mounting Citroën Berlingo (MF) Dust Cover Kit, Shock absorber Service Kit DAF 95 XF Shock absorber, Cab suspension Fiat Ducato Bus (250) Shock absorber Honda Civic (FG2) Shock absorber Kia Cerato (LD) Shock absorber Mazda RX 8 (SE17) Shock absorber Nissan Micra CC (K12) Shock absorber Seat Ibiza V (6J5) Shock absorber Toyota Auris Shock absorber Manufacturer Model ZF Parts original parts Citroën Berlingo Box (M_) Hydraulic pump, Steering system Fiat Doblo Cargo (223) Hydraulic pump, Steering system Fiat Panda (169) Steering column Land Rover Range Rover Sport (LS) Steering gear Mercedes-Benz CLS (C219) Steering gear Opel Corsa D Steering column Opel Meriva Steering column Renault Kangoo Rapid (FC0/1_) Steering gear Seat Cordoba (6L2) Steering gear Volkswagen Lupo (6X1, 6E1) Steering gear 8 report Services

9 Technical Innovations High-Performance Components ZF and Volkswagen are partners again in rallying. for Success With Volkswagen s entry in this year s World Rally Championship (WRC), ZF has returned to this discipline as official co-operation partner of the brand, and is fitting the Polo R WRC with a twin plate clutch and four monotube impossible. This has improved start-up behavior and the clutch is easy to control. The precise clutch engagement allows consistently reproducible starts and the lower mass moment of inertia of the assembly improves acceleration. shock absorbers. Both components have to withstand pronounced loads. The clutch copes with two enormously and multiple tasks high opposed forces with every start. While the 1.6-liter turbocharged engine generates 425 Nm of power, the four wheels of the Polo R WRC claw optimally in the subsoil the driveline remains still. During the start, the ZF clutch transfers the powerful drive force with great precision. But perfection and performance are not only required in the transmission of power. The stress on the shock absorbers is also enormous. Statically, the Polo R WRC without driver and passenger weighs kilograms. However, the weight impact on the chassis can multiply Multiple advantages when landing after a jump. High loads also arise as a result of structural characteristics typical for rallying: With optimal traction, the small racing car accelerates to 100 km/h in just 3.9 seconds. Only thoroughbred sports cars achieve these values on the road. The direct technology comparison: to be able to cope with such loads, a typical production clutch for sports cars has a friction diameter of 260 millimeters. This makes it around 40 percent larger than the 184-millimeter package in the Polo R WRC. The weight difference is even more serious: The rally clutch The ZF components do not function solely as shock absorbers here. As the vehicle features McPherson struts, the monotube elements also act as wheel controls. Moreover, they are integrated into the steering motion of the front axle. When landing at a skewed angle, extreme lateral forces can occur after jumps. The support under lateral force places very strong mechanical loads on the shock absorbers. weighs just grams compared to the production module of grams. Volkswagen has already won the Dakar Rally three times in succession with high-performance components from ZF. For the twin plate clutch, the regulations prescribe a sinter-steel combination facing. Using the latest calculation methods, ZF Race Engineering developed a rib-like basket design with multiple advantages: The module, made from high-tensile aluminum, is weight-optimized and very stiff at And the signs are pointing to success for the tried and tested partners in their current engagement as well: After six races this season, Sébastien Ogier and Julien Ingrassia in the Polo R WCR are in first place in the drivers championship and Volkswagen is first in the manufacturers championship. the same time. Resiliences in the axial direction are almost > 9

10 Current ZF Technology > Once again, Maserati has chosen ZF engineering to bring out the best in the sixth-generation Quattroporte. The touring sedan s 8-speed automatic transmission makes for a combination of outstanding performance, passenger comfort and fuel efficiency. ZF also supplies the gearshift system, and thanks to ZF s CDC adaptive damping system, the Quattroporte s suspension adjusts seamlessly to the driving conditions, ranging from soft and comfy to hard and sporty. Finally, ZF Lenksysteme supplies the CP 14 vane pump for the 390 kw (530 bhp) Italian superstar. New Vehicles with ZF Technology The new Volkswagen Jetta Hybrid is powered by a combination of gasoline engine, dual-clutch transmission and electric drive. ZF supplies the centerpiece of the car s hybrid driveline: the hybrid module, made up of the electric motor, clutch (with actuator), and torsion dampers. At the push of a button, the Volkswagen can travel up to two kilometers on pure, zero-emission electric power at up to 70 km/h (43 mph). Also on board: ZF gearshift system and electronic components, plus Servolectric steering from ZF Lenksysteme. The new Jetliner from Neoplan is making waves in the premium multi-purpose tour bus segment. The many impressive highlights include driveline and chassis technology developed by ZF. Depending on how the bus will be used, end-customers can choose between three transmission systems: 6-speed manual transmission, AS Tronic 12-speed automatic transmission, or EcoLife 6-speed automatic transmission. Twin-tube dampers again, supplied by ZF provide suitably high standards of passenger comfort and stability. The Servocom power steering is supplied by ZF Lenksysteme. 10 report Services

11 Current ZF Technology The McCormick X7 has been transformed into an entirely new vehicle by a simple product update. The new X7 is fitted with ZF s Transaxle T-7200 transmission. Thanks to Automatic Synchro Shift (ASS), drivers no longer need to apply any force to shift gears; the powershift transmission s proportional valve control (PVS) keeps gear changes soft and smooth, regardless of the load. The X7 is available with engine ratings between 143 and 212 bhp. The new Jeep Grand Cherokee is equipped with ultramodern driveline technology. ZF s 8-speed automatic transmission with torque converter not only makes driving more enjoyable, it also reduces fuel consumption. The luxurious SUV is also available with ZF s Nivomat self-leveling system which, by maintaining a constant ride height, improves the car s handling, safety and passenger comfort when it is fully loadedor towing a trailer. In the Porsche Cayman, a 7-speed dualclutch transmission built by ZF makes for lightning-swift gearshifts and smooth, uninterrupted power delivery. That s not all: the Porsche dual-clutch transmission (PDK) is specially engineered for high-revving applications. The clutch itself, plus various chassis and electronic components, all come from ZF. And finally, ZF Lenksysteme supplies the Servolectric electric power steering system. 11

12 Trainer s Corner technology More Trainer s Corner articles on > the expert tip from ZF Services trainer s corner Peter Orosz is a service engineer at ZF Services. Stress Tests on the Flywheel Any workshop can check a dismantled dual-mass flywheel with simple tools. It is important to know the right methods. If defects are suspected in the dual-mass flywheel, DMF for short, the cause study begins. In the report issue 1/2013, we described the possibilities for error diagnosis on an installed DMF. If these are not sufficient, the DMF can also be examined visually, mechanically, or on a test bench, although this latter possibility remains a task for the manufacturer. During a visual inspection, a discolored friction surface on the secondary flywheel (image left, arrow A) indicates an overheated or overloaded DMF. This effect can occur if drivers let the clutch slip for too long. In addition, there is a danger that longer-lasting overheating will harden the special lubricant in the DMF, which frequently ends in component failure. If there are visible fissures in the friction surface (image left, arrow B), the DMF has to be replaced otherwise it may crack. Yellowish discolorations in the area below the friction surface (image left, arrow C) are also a reason for replacement, as the DMF axial bearing is then worn. This is audible in vehicle operation. If lubricant with fragments escapes from the inside of the component, a new part also has to be fitted. Mechanical DMF testing is a test of the circumferential backlash and idling clearance. For new parts, this is two to three teeth on the ring gear. Sachs dual-mass flywheels do not exceed this tolerance range, even after high mileage. Serious deviations are not an indicator of wear here, but instead indicate mechanical damage such as broken internal components. Mechanics should only check this with manual force. The radial clearance of the DMF can be checked using a dial gage (image right). The secondary flywheel has to be moved with a force of approximately 100 Newton radially to the primary flywheel and the measurement has to be repeated at three positions, each time at an angular distance of 120 degrees. If the average exceeds 0.25 millimeters, the DMF has to be replaced. Tilt backlash tests, on the other hand, are not suitable for diagnosing defects. For the lever or mobility test, the primary flywheel has to be fixed in a vise with two bolts through the holes for the crankshaft mounting. A test lever then has to be screwed to the holes for the clutch mounting. If the secondary flywheel is rotated from the loose position to the left and right maximum stop, the angles achieved and the expenditure of force felt in both directions should be identical. In addition, no exceptional movement resistance may occur. If these criteria are not met, this indicates defective or broken components inside the DMF. These may scratch through the housing so that lubricant escapes. If the full rotation angle of around 60 degrees is not reached on each side, there is also a possibility of the lubricant hardening as a result of thermal overloading this is often visible from the discolorations. In these cases, the DMF has to be replaced. 12 report Services

13 Double Premiere in India Events and Trainings ZF Services India invited its partner companies to its very first dealer meeting in the capital New Delhi. The stated aim is to expand the presence in the growth market India. In addition to the service locations in Pune, Raipur, and Bangalore, the private dealer network should be expanded considerably over the next few years. The highlights of the evening event were the presentation of the dealer certificates and the ZF Achievers Award to the partner with the highest sales and the best sales growth in commercial vehicle products in On the next day, the guests were able to learn all about the extensive ZF aftermarket expertise at the ZF Services stand on the opening day of the first ever ACMA Automechanika India. The EcoLife transmission and passenger car chassis technology took pride of place. Sachs Roadshow in Poland In recent weeks, the Sachs Roadshow has been on tour at four locations in Poland, with the tried and trusted mix of technical training and a great amount of entertainment. Around workshop representatives from the country, who had already achieved corresponding sales with the installation of Sachs, Lemförder, and ZF Parts products, received informative technology and sales training regarding shock absorbers, chassis, and dual-mass flywheels. The programs of the one-day events also included driver safety training and comparison drives, in order to identify the difference between defective and fully functional shock absorbers. Whoever won the subsequent cart race could directly get behind the wheel of a racing car. There was also an opportunity to be a passenger in the team racing taxi of German DTM legend Jörg van Ommen. > Annual Meeting in Georgia From left: Andriy Svyatny, Gerhard Körber and Christoph Hahn (all ZF Services), Oraz Gurbanmyradow, Head of Truck Market, Turkmenistan, and his employee Sergey Pronin. 52 representatives from ZF Services wholesale customers from Georgia, the Ukraine, Belarus, Moldova, Kazakhstan, Azerbaijan, Armenia, and other Central Asian countries gathered in the Georgian capital Tbilisi to take part in the traditional ZF Services annual meeting. Topics included 2013 sales activities and cooperation opportunities in the respective countries, as well as the latest news from ZF. The three-day meeting was rounded off with a visit to the flagship partner company Tegeta Motors and an evening with a local flavor, at which ZF Services also rewarded the most successful dealer in ZF Services has been represented in the Ukraine with a marketing office for ten years. The office helps resolve problems encountered by partners in CIS countries and coordinates marketing activities for the region. 13

14 Customers and Markets Opportunities on the American West Coast Hans Kopecky and Olaf Siemers risked a move from Hamburg to San Francisco when in 1976 they started a spare parts store for German and later also for Swedish automobile brands with SSF Imported Auto Parts. Today the program includes components for Mercedes-Benz, BMW, Porsche, Audi, Volvo, Saab, Mini, and VW. From the beginning they worked closely with ZF Services as one of the leading suppliers of ZF, Sachs, Boge, and Lemförder spare parts for vehicles from the German and European automotive industry. Meanwhile, the specialist importer SSF, with 225 employees and around 8,000 customers, is one of the most important wholesalers for independent workshops on the west coast of the USA, who by design focuses strictly on European vehicles. The company, with four other west coast locations alongside the headquarters close to San Francisco, also services specialized European workshops throughout the United States. The German company Wessels + Müller AG, also with long-standing ties to ZF Services, acquired a majority interest in the company in fall Together with SSF s experienced management team and their partner Thomas Beer, who as CEO also steers the business at SSF, they want to use the opportunities in the growing American market and position the aftermarket business on a broader base. SSF aims to follow this path in constant focus to further exploit ZF Services product portfolio of OE products and a diversity of activities in cooperation with their supplier base. New business opportunities have been generated such as the successful addition of the ZF passenger car transmission program. Frankfurt s Buses Feature ZF Technology You can only persuade people to leave their cars in the garage more often if you have a customer-friendly public transport network. The Verkehrsgesellschaft Frankfurt am Main (VGF) transport company has taken up the cause of this concept. With metro, streetcars, and 180 buses, all fitted with axles, transmissions, and steering systems from ZF, it is providing comprehensive mobility. 14 In its own bus workshop, 60 qualified employees look after the entire VGF fleet: They carry out the professional maintenance, repair, and overhaul, conduct all prescribed tests and services, including vehicle care of the city s buses, and successfully provide workshop work and TÜV for noncompany vehicles as well. The cooperation with ZF Services began in the early 1990s and since 1993 all buses have been fitted with ZF components. Since then, ZF Services has been the dependable contact for VGF in all matters relating to axles, transmissions, and steering systems. If a unit is defective, it is repaired by engineers from ZF Services as quickly as possible, or a replacement part is quickly supplied. This also includes an on-site service at VGF if required after all, quick support if problems arise is necessary for local public transport in particular. The motor vehicle supervisors from VGF and ZF Services are in constant contact and value the trusting interaction with each other, permitting the two companies to work successfully hand in hand. report Services

15 Perfect Companion Raffle and Dialog The tablet PC too big, the smartphone too small? Then the ipad mini from Apple is just right. The 7.9-inch device is only 7.2 millimeters thin and at 308 grams is an absolute lightweight. But it has everything you need, inside and out: a high-performance A5 chip, Face- Time HD camera, isight camera with 1080p HD video recording, stereo loud-speakers, 16 GB hard drive, fast mobile data transmission, a battery lasting ten hours, and not least more than Apps in the App Store. As a result, nothing stands in the way of the manageable work in the office, on business trips, or when surfing in your free time. If you want to win the ipad mini in white-silver, you just have to correctly answer the following question: In which country was the new ZF Services ProTech workshop concept launched this year? ANSWER Please send your answer by fax to +49 (0) or by post to ZF Friedrichshafen AG, ZF Services, report Editorial Office, Obere Weiden 12, D Schweinfurt. Closing date for the raffle is September 9, However, the date of receipt by ZF Friedrichshafen AG is decisive. Conditions of participation: The raffle is open to all persons age 18 and older. Employees of ZF Friedrichshafen AG with affiliated companies as well as their relatives are not allowed to participate in the raffle. The winners will be determined by lot and notified in writing. All participants agree that ZF Friedrichshafen AG may store the necessary data for the period of the raffle. A cash payment is not possible and the prize cannot be transferred to third parties. Participants providing untruthful data will be excluded from the raffle. Incomplete raffle registrations or wrong answers are not taken into account. Subject to change without prior notice, all decisions are final. MY ADDRESS last name, first name company street zip code, city country phone DIALOG I haven t received report Services so far. Please put me on your mailing list and send me the printed version free of charge*. My address has changed. Please update my data as stated above. Please contact me regarding the following subject*: * I hereby expressly agree that my data necessary for this purpose may be stored and used beyond the raffle period by ZF Friedrichshafen AG. I agree I do not agree with the use and storage of my data for marketing purposes. (Please tick appropriate box.) The rejection of the consent has no influence on chances of winning. 15

16 Rely on ZF. Because Trust has a Name. ZF Services. If you re looking for a reliable source for spare parts, there s no substitute for brand-name products. You get quality with a guarantee. Original equipment by SACHS, LEMFÖRDER, BOGE and ZF Parts gives you the leading edge. You know you ll be providing your customers with quality original equipment. For cars as well as trucks. Driveline and Chassis Technology

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