COMPLETE FINANCIAL, BUSINESS, INFORMATION AND COMMUNICATION SERVICES TO SIMPLIFY YOUR WORLD. Delivering value. Enabling success. Integrated Services

Transcription

1 COMPLETE FINANCIAL, BUSINESS, INFORMATION AND COMMUNICATION SERVICES TO SIMPLIFY YOUR WORLD Delivering value. Enabling success. Integrated Services is a proud member of the BankservAfrica Group Integrated Services

2 BANKSERVAFRICA BACKGROUND HISTORY For over 40 years BankservAfrica, Africa s largest automated payments clearing house, has played a central role in processing billions of transactions annually, with an unimpeachable record of security and dependability. At BankservAfrica, since June 1972 when the company was established to facilitate payments interoperability, we have been building our impeccable reputation as a trusted partner whose industry relationships are as dependable as our service. KEY MILESTONES THAT SHAPED BANKSERVAFRICA Establishment of Automated Clearing Bureau (ACB) 1972 Incorporation of Bankserv by the four large banks as a management company overseeing operating companies 1993 Start of Bankserv commercialisation facilitated by regulator and approved by shareholders and board 1998 External analysis highlights the need for a CEO who will drive growth, productivity and sustainability 2002 Board and shareholders approve new four-year diversification strategic framework 2006 A full complement of independent directors and the first independent non-executive chairman appointed in November 2009 A dedicated innovation department is established and the new company structure is bedded down and functioning well 2011 Tango project successfully implemented 2013 SASWITCH (Pty) Limited was established 1983 External consultants commissioned to analyse the way forward for the group 1997 A consortium of lowervolume banks acquire a shareholding in Bankserv 1999 CEO appointed with a mandate to focus on the self-funding of Bankserv through its commercialisation 2003 Shareholders terminate 1999 shareholders agreement. First year of four-year strategy initiated in July 2007 Board unanimously approves next four-year strategy and new company structure is implemented to manage growth and focus. Rebranded as BankservAfrica 2010 Celebrated 40 years of interoperability

3 History, legacy, innovation, dependability, heritage and vision all come together to create the one overriding element that characterises everything we do: TRUST LEGACY Wholly-owned by South Africa s four large-volume banks and a consortium of lower-volume banks, our partners and clients include central and commercial banks, retailers, bureaux, bank-sponsored direct submitters and automated clearing houses, as well as Visa, for whom we do settlement. INNOVATION Innovative, state-of-the art technology and worldclass expertise are the foundations on which we have established our unrivalled capacity. With world-firsts in the development and provision of ATMs, real-time clearing (RTC) and early debit order (EDO), our diverse products and methodologies deliver tangible, proven results 24 hours a day, 7 days a week, every single day of the year. DEPENDABILITY Our ability to deliver is reflected not only in our world-class service levels, but in unmatched industry relationships exemplary regulatory compliance, and sophisticated DR capability. HERITAGE From our establishment in the seventies, through the birth of the era of electronic technology in the eighties, to the dawn of the information age in the nineties, and into the accelerating convergence of the 21st century, we have grown and diversified to ensure not only the ongoing stability of South Africa s National Payments System, but to provide products and services for the banking and retail sectors that facilitate their vital contributions to the economy. OUR VISION To simplify our worlds by combining trusted transactions with sensitive information. 3

4 OUR SHAREHOLDERS As the trusted payments partner we enable our clients to benefit from our world-class operations, diverse offerings, risk mitigation, efficiencies and interoperability. Changing the way the world thinks about payments, we simplify daily life through the innovative spirit of our people and technologies, one transaction at a time % % Dandyshelf Group 7.5% % % 4

5 ENABLING INTEROPERABILITY Our core capabilities centre on reducing risk and complexity by enabling interoperability across multiple participants over multiple payment types and in so doing reducing the risk and complexity in the respective payment systems. OUR METHODS EFFICIENCIES AND REDUCTION OF INDUSTRY RISK AND COMPLEXITY Participants Payment streams OUR PROMISE enabling simplicity 5

6 BANKSERVAFRICA INTEGRATED SERVICES WHO WE ARE BankservAfrica Integrated Services is a wholly-owned commercial subsidiary of BankservAfrica, ring-fenced as a separate entity to minimise risk in terms of the requirements of the South African Reserve Bank and the Payments Association of South Africa (PASA). WHAT WE DO As a commercial company, BankservAfrica Integrated Services delivers a comprehensive spectrum of financial, business, information and communication solutions that work together to provide every service needed to consolidate, simplify and optimise solutions, from communication and information functionalities, business infrastructure and software, to core banking and finance systems and the facilitation of electronic payments. OUR OFFERING FULL ICT SOLUTIONS In a world of growing connectivity challenges, pressures to reduce IT costs and trends such as cloud hosting and enterprise mobility, our comprehensive ICT offering can assist you in taking your business to the next level. ACCOUNT MANAGEMENT SOLUTIONS Through BankservAfrica s payment and banking systems, our offerings are based on global standards and designed with state-of-the-art technology, all customised for your needs, and including fully-supported integration. RETAIL PAYMENT SOLUTIONS BUSINESS PROCESS AUTOMATION As your outsourcing partner we provide end-to-end solutions such as hosted or on-site document management, composition, conversion and storage solutions with full workflow and records management support. BACK OFFICE PROCESSING AND OUTSOURCING We provide a unique outsourcing solution designed to manage and deliver on the requirements for services such as Day 1 and Day 2 cheque processing, account management, data capture, and document scanning SWIFT SERVICES We provide SWIFT outsourcing services with enhanced offerings that improve speed and efficiencies and mitigate risk, including that of fraud and terrorism. Utilising the latest technology, systems and processes, we provide payments, transaction and information switching solutions enabled via our secure and trusted payments platform. CONTACT CENTRE SERVICES Our world-class call centre solutions are built around your needs, enabled by an experienced team dedicated to meeting service levels and tailoring the service to your call centre objectives. 6

7 THE MARKETS WE SERVICE BANKING FINANCE OUR CAPACITY IS YOUR ADVANTAGE We re driven by product innovation and service delivery, supported by dedicated management and expert technical and sales staff. Our world-class proprietary technology as well as global brand partnerships and comprehensive range of offerings provide tailored solutions to all your financial, business, communication or information requirements. AGGREGATORS INSURANCE RETAILERS FOOD AND BEVERAGE HEALTHCARE MEDIA CONSTRUCTION...and our markets are still growing WHAT MAKES US DIFFERENT 1 We engage you at your convenience 2 We work with you to thoroughly understand your business 3 If partners are required to make your solutions work, we will bring them in 4 If capital is needed to make your system a reality, we will partner with you 5 We implement and fully integrate our solutions with your systems for seamless functionality 6 We are always on call with client service and full maintenance for your peace of mind Diverse capabilities and skill-set Data centres OUR RESOURCES Experienced technical staff Knowledgeable sales staff Capital Infrastructure Disaster recovery Core banking systems A matrix of professional suppliers and partners Own intellectual property 7

8 WHERE WE ARE With our service hubs in Gauteng and the Western Cape in South Africa, we are contracted to 1,376 individual clients and 34 industries across Africa, all of them registered organisations comprising close corporations, proprietary limited companies, groups, group subsidiaries, franchisees and the South African government. A FOOTPRINT SPANNING THE CONTINENT MAURITANIA NIGER SENEGAL CHAD GAMBIA GUINEA BURKINA FASO DJIBOUTI LIBERIA IVORY COAST CAMEROON DEMOCRATIC REPUBLIC OF CONGO UGANDA RWANDA TANZANIA ZAMBIA MOZAMBIQUE MALAWI BOTSWANA SWAZILAND SOUTH AFRICA LESOTHO Cape Town Port Elizabeth 8

9 MULTIPLE SOLUTIONS. DIVERSE CLIENTS 9

10 CONTACT DETAILS Martin Grunewald CEO BankservAfrica Integrated Services Landline: +27 (0) Mobile: +27 (0) RANDBURG Retail payment solutions: Nomad EFT solutions and Retail value added services Anthony Marx Landline: +27 (0) Mobile: +27 (0) MTS and ezimo Max Sokolich Landline: +27 (0) Mobile: +27 (0) SWIFT services and Business process automation Scott Rossouw Landline: +27 (0) Mobile: +27 (0) Back office processing and outsourcing and Business process automation Gary Stone Landline: +27 (0) Mobile: +27 (0) Call centre services: Gavin Atkinson Landline: +27 (0) Mobile: +27 (0) Kent Avenue Corner Harley Street Randburg Johannesburg South Africa PRETORIA Account management solutions Addie Buissinne Landline: +27 (0) Mobile: +27 (0) Full ICT solutions Johan Bosch Landline: +27 (0) Mobile: +27 (0) Sanlam building, block A Corner Lynnwood and Sanlam Roads Lynnwood Manor Pretoria South Africa CAPE TOWN BankservAfrica Integrated Services Waleed Hendricks waleedh@bankservafrica.com Landline: +27 (0) Mobile: +27 (0) The Colosseum First Floor, Century Way, Century City Cape Town South Africa 10

11 COPYRIGHT RESERVED A BANKSERVAFRICA GROUP PUBLICATION The information contained in this document is proprietary information which is protected by copyright and at law. All rights are reserved. No part of the information contained in this document may be copied, reproduced, disseminated, transmitted, transcribed, extracted, stored in a retrieval system or translated into any language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, in whole or in part, without the prior written consent of the BankservAfrica group. The information contained herein is confidential to the BankservAfrica group and may not be used or disclosed. Any unauthorised reproduction or disclosure of the information contained in this document will constitute a breach of intellectual property rights and copyright infringement, and may result in damages to BankservAfrica and render the person liable under both civil and criminal law. Although every care is taken to ensure the accuracy of this presentation, the BankservAfrica group, the authors, editors, publishers and printers do not accept responsibility for any act, omission, loss, damage or the consequences thereof occasioned by the reliance by any person upon the contents hereof. PO Box 62443, Marshalltown, 2107 Tel: / Fax:

12 Integrated Services