Technology Outlook CON.ECT Sep 11, 2012 Zürich From Information Technology to Business Technology

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1 Technology Outlook CON.ECT Sep 11, 2012 Zürich From Information Technology to Business Technology Avigdor Luttinger, Executive Consultant Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Luttinger Consulting. Such approvals must be requested via Blog.luttinger.com

2 Agenda IT in the Broader Perspective The Social Divide Elitarian Technology empowered business The future of Enterprise IT Q&A

3 40 years of IT in perspective Function (Discrete) Accounting Payroll Inventory Employee (Internal) ERP HR Collaboration (Office) Customer (External) CRM ebusiness EAI Process (B2B) BPM CPM/BI Composite Applications Social (Global) BPO Mobile Mashup Context IBM, McCormick& Dodge SAP, Peoplesoft, Microsoft Siebel, Vignette, webmethods SAP, Microsoft, IDS Scheer Google, Facebook, Amazon Host Based Raw Data Architecture Client-Server Multi-Tier SOA Digitized (Web) Tagged Information Electronic (XML) Cloud Semantics

4 IT Everywhere

5 all about people Carr: Are we devolving from being cultivators of knowledge to becoming hunters and gatherers in the electronic data forest? Source: Forrester January

6

7 Productivity Improvement Potential Source: IDC

8 Social technologies - a powerful tool within and across enterprises Who Knows? On social platforms, it becomes clear over time who the experts are and where specialized information resides. This is one IT application that employees will master quickly and may even enjoy using 1.5bn people worldwide now interact on a social site at least once a month

9 Social technologies - a powerful tool within and across enterprises Information stored on hard drives or in boxes is invisible to the rest of the enterprise. Unlock hidden opportunities: communicate, share information, collaborate. Create content, share it, comment, recommend content from other sources A new RFP opportunity sent to everyone in the regional sales office. Persistent accessible Content Every post becomes part of a searchable archive. Knowledge can grow continuously Everybody can add to information made available through social technologies.

10 Value added by social technologies in the Enterprise

11 Computers & Information Technology: Elitarian Utilitarian Internet topology: connections of all the sub-networks in the world (Credit: Bill Cheswick, Lumeta Corp)

12 A historic perspective of utilities electric dynamo was the machine that fashioned twentieth century society the information dynamo is the machine that will fashion the new society of the twenty-first

13 What is all this buzz about Services?

14 The Service Oriented society Imagine a world in which we have to supply all our needs The tomb of Ramesses III - the bread-making process

15 Breakfast Services

16 Living in a SOA : Trade Health Transportation Finance This came to be as a result of Standardization Governance Specialization Interdependency Scalability

17 A service oriented world offers us the ability to consume and provide valuable services! Informatics have still a long way to go to follow

18 Technology Empowered Business: Banking James P. Evans, John V. Evans, Sr, John V. Evans, Jr., John V. Evans, III 1904

19 Utility Computing» new business paradigm Functions Security Scalability Highend Systems Low-end systems price Unique alternative for information intensive industries a global solution, top-tier functionality, adaptable to any business size via the SaaS/Cloud model

20 New business opportunities enabled with new technologies Provides web-based software for creating video slideshows using photos and music uploaded to the web Increased traffic to 750,000 from 5,000 a day after a facebook marketing campaign Added capacity on Amazon infrastructure as a cost of ç10 per server hour

21 Cloud Services and the Energy Grid Today (e.g. Directories Multisource) Future Cloud Siloed, dependent on location, technology and provider Independent, redundant, robust, secure, pervasive, ubiquitous Cloud Services are still in their infancy and will offer significantly greater flexibility, reliability and cost effectiveness in the future.

22 Example of the rise in cloud services Relative Bandwidth Consumed Source: Amazon Web Services Blog, January 2008 (http://aws.typepad.com/aws/2008/05/lots-of-bits.html)

23 The Future of Entereprise IT: What IT type do you want? core and

24 New business opportunities enabled with new technologies

25 Evolution of technology for business Business Provisioned Business Provisioned Business use of technology Provisioning of technology for business Business Provisioned BT IT Business Provisioned IT = consistency, scalability, and control `(70-80 Business = empowerment, differentiation, and self-governance (90-00 centralized coordination and oversight for enterprise-wide goals

26 Business Technology Roles Visionaries Watch for technology-driven business opportunities Business process experts, business power users Consultants Provide technical skills for individual initiatives Business-focused app developers, external resources, or tech-savvy business users Integrators Connect existing systems to new capabilities in line with enterprise needs IT technology experts and architects, outsourcers

27 Stages of Cloud Economics $ New business opportunities enabled with new technologies Scale Up Scale Down Rightsource Elastic and situational applications Usage optimization and performance monitoring Empowered BT, hybrid architecture (strategic Rightsourcing)

28 ROI Factors of Cloud Applications Benefits. How will your company benefit from cloud applications? Costs. How will your company pay, both in hard costs and resources, for cloud applications? Risks. How do uncertainties change the total impact of cloud applications on your business? Flexibility. How does this investment create future options for your organization? Source: Forrester Research, 2011

29 The evolution of ERP/CRM on-premise DCM Dynamic Case Management will stop trying to go back to its on-premises system and ask for money for the on-premises architecture It will instead ask how it can best integrate a solution from the cloud or the app Internet to really make this happen Craig Le Clair, Forrester Research

30 Q & A

31 THANK YOU

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