An Introduction to DEKRA s Commitment to safety and approach to its Operational Integrity Management concept

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1 An Introduction to DEKRA s Commitment to safety and approach to its Operational Integrity Management concept DEKRA Certification Group. Bert Zoetbrood CEO DEKRA Certification Group

2 Our commitment: Safer together We make the world a safer place Home Driving Community Enable safer environments outside the workplace Empower employees to pay it forward Support aligned programs Share best practices

3 A deeply rooted challenger culture in quality, safety & sustainability services founded in Berlin as a registered association present in workshops: 90% of sales in B2B(2C) corporate restructuring and realignment real entry in the industrial inspection business with the acquisition of French Norisko entry in product testing & certification and China with the acquisition of KEMA Quality. entry in advisory services, focus on process safety management and organisational safety approved as a vehicle testing organisation development of a comprehensive testing network in East Germany strong push on internationalisation since 1998 entry into energy & process industries w. acquisition of Finnish Polartest DEKRA operating as a Societas Europaea (SE)

4 Worldwide presence DEKRA in more than 50 countries DEKRA Automotive in 28 countries DEKRA Industrial in 25 countries DEKRA Personnel in 11 countries

5 Business Unit Industrial

6 Service Units DEKRA Certification Group Material Testing & Inspections Consulting Product Testing & Certification Business Assurance Industrial & Construction Inspections

7 DEKRA Industrial Material testing & inspection / product testing & certification Material Testing & Inspection Non-destructive material testing Development and operation of special testing technology Destructive material testing, metallography Customized services for the energy and process industry Product Testing & Certification Laboratory services for testing and certification of A wide range of products and components Consumer goods Medical products Slide DEKRA

8 DEKRA Industrial Systems certification / Advisory services Systems Certification Auditing and certification of quality, environmental and occupational safety management systems in accordance with international standards and customer-specific requirements Independent testing and certification of technical and management staff Advisory services Concepts, processes, technologies and training for organisational safety Testing, consulting and training for explosion and process safety Slide DEKRA

9 DEKRA Insight: Outcomes Creating performance excellence: Process and Personal Safety Addressing risk and exposure Understanding, Mitigation, Management, Continuous Improvement Reducing Injuries, Accidents, Incidents, and Near Miss Building Leadership, Culture, Behaviors, and Engagement Slide DEKRA

10 DEKRA Testing and Certification Ensuring safe and effective products, installations and systems: Product Testing and Certification Plant Safety Audits Personnel Training and Certification Material Testing Non Destructive Testing and Inspections Safety Management Systems Asset Management Slide DEKRA

11 SU Product Testing & Certification Testing, Inspection & Certification Competences One of the leading companies worldwide in the field of testing, inspections and certification Safety and performance testing Product certification Factory and shipping inspections Compliance advisory services Export support services Global leading positions in markets and niches like Components, Explosion safety, Lighting, Power 85 years of experience and globally recognized expertise with loyal worldwide customer base Testing and certification of consumer and industrial products, components and installations, medical devices and equipment for explosive atmospheres Full service laboratory capabilities in Europe, Asia and the America s Worldwide access to markets services tools and Cables Page DEKRA Certification

12 New State of the art facilities D EK RA _trailer_annual_results_2013.mp4

13 Examples of product testing. 10,000 A short circuit & endurance testing in climate chamber Slide DEKRA Certification Group

14 EMC testing Slide DEKRA Certification Group

15 Endurance, battery, vibration and photometrics tests Slide DEKRA Certification Group

16 Examples of product testing Temperaturetest Climate chambers Impact test IP testing Spark ignition Explosion testing Slide DEKRA Certification Group

17 Test Facility DEKRA-EXAM The largest Vessel in the world Ø = 3.15 m L = 6.00 m Max. weight of the sample : 20 ton

18 Test Facility DEKRA-EXAM

19 Explosion and Process Safety Market leading expert in testing and certification of products used in potentially explosive atmospheres Testing, inspection and certification of industrial products, installations and plants. Product testing Process safety management & engineering Full range of laboratory testing services world wide Product safety and personnel certification Largest scope in IECEx Locations and laboratories in Europe, Asia and the U.S.A. Service areas Operational safety, fire and explosion protection Process safety, product testing and certification Personal Protective Equipment (PPE) Chemicals, gas and fluids and fire testing Explosion protection equipment and machines Plant safety management and functional safety (SIL) IECEx personnel certification Auditing, inspections and incident investigation Training

20 Part of the IECEx System comprising Explosion safety by DEKRA-EXAM (CB-124) and DEKRA Certification B.V.(CB-344) DEKRA Hazloc specialists at IECEx 02, Certified Equipment Scheme IECEx 03, Certified Service Facilities Scheme IECEx 04, Conformity Mark Licensing System IECEx 05, Certified Persons Scheme DEKRA-Exam Bochum / Stuttgart DEKRA-Certification Arnhem/Tokio/Austin/Calgary/(Guangzhou/ Seoul) DEKRA BST Austin DEKRA Chilworth various locations IECEx System used as base for issuing: ATEX by EXAM or DC-BV IECEx by EXAM or DC-BV INMETRO by DC BV Korean KCS Certification via KOSHA / KGS / KTL North American Certification via FM (exclusive cooperative agreement) or QPS Japan via TIIS China via CQST/NEPSI Slide DEKRA Datum / Verfasser / Titel

21 Major clients in the area of Explosion Safety

22 Operational Integrity Management Your guide in completing the puzzle COMMITTED TO SAFETY

23 The concept of DEKRA s Operational Integrity Management Concept Use the right people in the right way driver Manpower (Direct/Contractors) Organisation / Resposibilities Interfaces Skills / Training People Behaviour Leadership Awareness Compliance evaluation Management Leadership Commitment / Acountability OIM Assessments and Improvement Process Safety Management Laboratory Testing Services & Instruments Explosion Protection Concepts & Documents Processes Hardware Inspection Advanced NDT Materials & Corrosion incl. DT Engineering Analysis Inspection/Monitoring Planning Doing the right things Operate within the technical limits Slide 23 DEKRA 2014

24 Service Units DEKRA Certification Group Material Testing & Inspections Consulting Product Testing & Certification Business Assurance Industrial & Construction Inspections

25 OIM an integrated concept along the SU competences Operational Integrity Management to secure the economical base of your company People & Behaviour Processes, Hardware & Engineering Analysis BST Product Testing & Certification, Chilworth Material Testing & Inspection Business Assurance Leadership Organizational Culture Working Interface Explosion Safety Personnel Certification Process Safety Management Laboratory Testing Services Product Testing & Certification, Global Market Access services Explosion Protection Processes & Systems Inspection Materials and Corrosion incl. DT Advanced NDT Engineering Analysis incl. RBI & RCM Inspection/Monitoring Planning Asset Management System Advisory service Training EAM Software and tools Asset Care Service PAS 55 / ISO An integrated approach with one interface to the customer - DEKRA

26 The human factor In the Petro-(chemical) and power industry, the majority of incidents have been primarily attributed to human error. The human error is most often caused by a mismatch between human and machine behaviour. Detailed investigations of serious large scale industrial accidents have shown that so-called human error needs to be viewed in the wider context of the circumstances created by organisational and management structures. It would be irresponsible for DEKRA to not give due consideration to human performance factors in its efforts to mitigate the risks to people and assets together their costumers. No wonder that DEKRA acquired a major global player in the safety solutions market Behavioral Science Technology (BST) for integration in DEKRA s Operational Integrity management approach. Seite DEKRA

27 People & Behaviour Human Factor Engineering Seite DEKRA

28 Process Safety Management Achieving Process Safety Excellence requires proper management of process safety in plants. This requires well designed, well implemented and sustainable PROGRAMS. These PROGRAMS must be living and monitored. Design and create relevant PSM Programs Support in implementation, monitoring, and sustainability Correct and improve deficient Programs Audit PSM Programs, comparing with best practices around the world Seite DEKRA

29 Get in touch with of your Safety Processes Within most companies safety is high on the agenda, but How visible is safety management within your organisation? And for those who are responsible for safety, how do you assure that your colleagues are aligned? Seite DEKRA

30 ISO elements of an asset management system Seite DEKRA

31 Asset Management is not delivering (all) the answers The benefits of improved asset management are robustly proven in many industries and environments. Good practices, are timely. ISO is the first worldwide attempt to capture the generically applicable essential items for the management of any asset type. It does not, however, attempt to define the how to, as this depends on the organizational context and the assets to be managed. Seite DEKRA

32 How, What, When, Why Seite DEKRA

33 Asset Integrity Management The final element for the Operational Integrity Management is Asset Integrity Management AIM services are: Maintenance and inspection engineering Technical integrity analysis and studies Structural integrity management Advanced inspection and monitoring technology In-service inspection and corrosion management Data management, systems and tools Service development and improvement projects Seite DEKRA

34 Asset Integrity Client: The appropriate knowledge, experience, manning, competence and decision making data to operate the asset as intended throughout its lifecycle. Engineering company: The assurance that facilities are designed in accordance with governing standards and meet specified operating requirements. DEKRA: The implementation of appropriate work processes for inspection, maintenance systems, and data management to keep the operations available.

35 The concept of DEKRA s Operational Integrity Management Concept Use the right people in the right way driver Manpower (Direct/Contractors) Organisation / Resposibilities Interfaces Skills / Training People Behaviour Leadership Awareness Compliance Personal Competence evaluation Management Leadership Commitment / Acountability Process Safety Management Laboratory Testing Services & Instruments Explosion Protection Concepts & Documents ATEX 137 Processes Hardware Inspection Advanced NDT Materials & Corrosion incl. DT Engineering Analysis Inspection/Monitoring Planning OIM Assessments and Improvement Doing the right things Operate within the technical limits Slide 35 DEKRA 2014

36 Bringing different world s together DEKRA s OIM approach is combing disciplines coming from a different angle, with proven track records and all with one shared (ultimate) objective of maximizing the return on assets while maintaining stakeholder value and minimizing business risks associated with accidents and loss of production by orchestrating a coordinated management of the design, procurement, commissioning, use, maintenance, operation and decommissioning of firms/companies physical assets. Seite DEKRA

37 Thank you for your attention

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