1 P age Library Survey of the College of Medicine, Nursing and Health Sciences Staff and Students at NUI Galway Results and Analysis

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1 1 P age 2013 Library Survey of the College of Medicine, Nursing and Health Sciences Staff and Students at NUI Galway Results and Analysis

2 2 P age Contents Introduction Page 3 Acknowledgements Page 5 Key Findings Page 6 Main Report Page 8 Appendix One: Survey Questionnaire Page 28 Appendix Two: Responses for Question 8 Page 33 What other sources of online information do you use? Appendix Three: Comments for Question 15 Page 35 Please list any shortcomings in the Library's provision of online services and resources. Appendix Four: Comments for Question 16 Page 41 What improvements to the Library's online services would be of most value to you? Appendix Five: Comments for Question 17 Page 47 Any other comments?

3 3 P age Introduction The survey of staff and students in the College of Medicine, Nursing and Health Sciences ran from Monday 15 th April until Friday, 10 th May It is part of a Health Sciences Online Information Services Project which aims to strengthen the online information services provided for the College. It takes into account the engagement by staff and students in the College with online resources and the need to deliver online services to off-campus users at Regional Medical Academies and in Allianze University College of Medical Sciences (AUCMS), Kapala Batas, Malaysia. A reappraisal of the Library's website, electronic information services, training delivery, updating services and Blackboard presence will be undertaken. The survey gathered more information on the online information needs of this group of Library users in respect of: the Medical Library web pages and the most convenient point of access to services and resources links to electronic information resources via the Blackboard virtual learning environment access to e-books, book chapters, articles and other course readings updating services for medical information users e.g. electronic newsletter, other online media online training materials The survey (see Appendix One) was circulated by the College Dean, Professor Loftus. Altogether 298 staff and 1160 students were ed. The response rate was 16% with 235 completed responses received during the four week period of the survey. Questions were designed to elicit information, opinions and levels of satisfaction with online access and resources. Questions relating to use of online resources, access routes, online training and communication with Library staff were included. Some open questions invited respondents to comment on shortcomings of the Library s online services and improvements that would be of most value to them.

4 4 P age The questionnaire benefited greatly from the input of the following colleagues: John Cox (University Librarian), Ann Mitchell (Head of Staff Development and Service Environment), Jane Mulligan (Subject Librarian, Health Sciences), Dr. Adeline Cooney (Head of the School of Nursing and Midwifery) and Dr. Mary Byrne (Lecturer in Primary Care, School of Medicine). This report presents an analysis of the survey data. A summary of key findings precedes the main report which provides an analysis of each question. The questionnaire and comments arranged by themes are provided in the appendices. Trish Finnan, Health Sciences: Online Information Services Project, June 2013.

5 5 P age Acknowledgements I would like to thank the following colleagues for their advice, insight and assistance during the survey process. Dr. Josephine Boland, Senior Lecturer in Education, School of Medicine Dr. Mary Byrne, Lecturer in Primary Care, School of Medicine John Cox, University Librarian Dr. Adeline Cooney, Head of the School of Nursing and Midwifery Dr. Yvonne Finn, Undergraduate Teaching and Learning Group, School of Medicine Dr. Rosemary Geoghegan, Chair Undergraduate Teaching and Learning Group, School of Medicine Lorraine Kent, School of Health Sciences and Occupational Therapy Professor B.G. Loftus, Dean of College of Medicine, Nursing and Health Sciences Sylvia McDonagh, School of Nursing and Midwifery Emer McHugh, College of Medicine, Nursing and Health Sciences Ann Mitchell, Head of Staff Development and Service Environment, James Hardiman Library Jane Mulligan, Subject Librarian, Health Sciences I also wish to thank the staff and students who responded to the survey.

6 6 P age Key Findings Daily and weekly use of the Library s online services is high. The majority of respondents (83.4%) access services from home as well as from other locations e.g. Library, Clinical Sciences Institute. Laptops are the most used devices. Google, databases (e.g. Medline, Embase), e-journals and Google Scholar (in this order) are used often by significant numbers of respondents. See question 7. Wikipedia, Uptodate, Google and PubMed (in this order) are the most used other sources of information. See question 8. The most preferred access routes to information resources are Google Scholar, the Library Website and Blackboard in order of preference. There is low usage and knowledge of the subject pages for Health Sciences on the Library website. 75% of respondents said they would use a portal for Health Sciences, via the Library website. Use of self-directed online tutorials for using Library resources is low. The following tutorials would be welcome: Using EndNote to manage references and bibliographies Locating fulltext articles Searching databases Conducting a systematic literature review and Blackboard are the preferred options for receiving communications from the Library. The library website was cited most often in relation to shortcomings. Shortcomings in the Library s provision of online services and resources include: the lack of e-books difficulty accessing journals and full-text difficulty navigating the library website lack of online tutorials

7 7 P age Easier access to resources is a priority especially to the fulltext of journal articles. In their own words: having a section with all the medical links easily laid out make it easier to reach the medical journals, have a clearer homepage to make it easier to find and see everything the online library has to offer Suggested improvements include: easier access to journals better layout of the library website online tutorials (e.g. EndNote, How to access fulltext off campus, How to use the services) more e-books better publicity for the services available. Other interesting suggestions: Lists of medical apps for both iphone AND Android Maybe an area with weekly Medical articles of interest More android-based applications for getting information on the go quicklinks to the most frequently used databases like Uptodate and scopus for me reviews and links to online study websites and MCQ would help

8 8 P age Main Report Questions 1 to 3 were designed to build a profile of respondents. Question 1: Respondents were asked to indicate their status. The majority of respondents 75.3% were undergraduates. Other categories of respondents included a Consultant Physician, Hospital Consultant/ Clinical Lecturer, an Honorary Post Holder, an Honorary Senior Lecturer and a Joint Post Holder with the HSE.

9 9 P age Question 2: Respondents were asked to indicate their place of work or study. Response Count Percent Clinical Sciences Institute % Castlebar Regional Medical Academy 4 1.7% Letterkenny Regional Medical Academy 8 3.4% Portiuncula Regional Medical Academy 4 1.7% Sligo Regional Medical Academy 7 3.0% School of Medicine % School of Nursing and Midwifery % School of Health Sciences % University Hospital Galway % Merlin Park University Hospital 3 1.3% Other (please specify) 8 3.4% The highest number of respondents (35.7%) indicated the School of Medicine as their place of work or study. The Main NUIG Campus, NUI Galway e-block, NMPDU, Health Promotion Research Centre, Aras Mhuire Community Nursing Unit, Erasmus Medicine Bochum, Germany and Erasmus Montpellier, France were also cited.

10 10 P age Question 3: Students who responded were asked to indicate their year of study. Student who responded were predominantly 4 th and 2 nd years followed by 1 st and 3 rd years.

11 11 P age Questions 4 to 6 address frequency of use, location of online Library users and devices used by them. Question 4: How frequently do you access the Library online? 47.25% of respondents access the Library online on a weekly basis. 23.4% access the Library on a daily basis.

12 12 P age Question 5: Respondents were asked to indicate from where they accessed the Library s online services. They were invited to select all that applied from a range of options. 83.4% of respondents access the Library s online resources from home. 46.4% from the James Hardiman Library 31.1% from the Medical Library. A range of other places were also specified including any room in college I m studying in, cell phone, PC Suites and Reading Rooms on campus, Hospital office, HSE, Aras Moyola and on the move.

13 13 P age Question 6: respondents were asked which devices they used to access online services. They were invited to select all that applied from a range of options. Laptops are used by 70.6% of respondents followed by PCs at 55.7%. iphones are used by 21.7% Respondents who selected other use an ipod and a netbook. One respondent does not have online access.

14 14 P age Question 7: Respondents were asked to indicate how often they used online resources. Search engine e.g. Google; Databases e.g. Medline, Embase; e-journals and Google Scholar were used most often by a high number of respondents.

15 15 P age Question 8: Respondents were asked what other sources of information they used. 68% of survey respondents cited other sources of information used. Listed below are the top ten other sources of information used by respondents. Other sources of information used Times cited Wikipedia 31 Uptodate 21 Google 17 Pubmed 14 Books 12 Websites of Associations and 7 Organisations e.g. INO, INMO, EWMA Medscape 11 YouTube 11 Scopus 9 Blackboard 6 See Appendix Two for the complete list of other sources used cited by 68% of survey respondents.

16 16 P age Question 9: Respondents were asked about their preferred access to the information resources they use. They were invited to select all that applied from a range of options. The most preferred access routes to information resources used by respondents are in order of preference Search engines e.g. Google Scholar, the Library website and Blackboard. Respondents who selected other cited the class Facebook page to access links; websites of Professional Societies; and journals as access routes to the information resources they use.

17 17 P age Question 10: Respondents were asked how frequently they use the subject pages for disciplines within the College of Medicine, Nursing and Health Sciences on the Library website. 52.3% of respondents were unaware of subject pages on the Library website.

18 18 P age Question 11: Respondents were asked if they would use a portal for the Health Sciences, via the Library website, to access all the information resources they use. Additional comments were also sought. 73.2% said they would use a use a portal for the Health Sciences, via the Library website. Fourteen respondents provided additional comments which included: A one stop shop would be useful I would use it definitely to access some information resources. I might if I had access and it worked Library website needs to be more user friendly It would need to be more accessible than Wikipedia It s quicker to go directly to a database

19 19 P age Question 12: Respondents were asked about their use of self-directed online tutorials for using Library resources. Additional comments were also sought. 77.9% of respondents do not use online tutorials for using Library resources. Additional comments included: I think YouTube like videos would be helpful. I don't need to create more work for myself in order to do the work I already have

20 20 P age Question 13: Respondents were asked to select online tutorials that they would welcome to support their research, teaching or learning. They were invited to select all that applied from list. The following table lists their selections in order of popularity. Response Count Percent Using EndNote to manage references and bibliographies % Locating fulltext articles % Searching databases % Conducting a systematic literature review % Using e-books % Access to other libraries % Using the Library Catalogue % Precision searching using database filters % Using online library information from home % Accessing resources via Apps % Google Scholar % Publishing and disseminating my research % How to use social media for my research, teaching or learning % Locating books % Using other reference management software e.g. Mendeley, Citavi, Zotero % Open access publishing % Using search engines e.g. Google % Setting up alerting services for current awareness % Other (please specify) 5 2.1% Comments included: If I need something I will learn how to do it independently or ask not interested in tutorials

21 21 P age Question 14: Respondents were asked how they would like the Library to communicate with them. They were given fifteen choices and invited to select all that applied from list. Response Count Percent % Blackboard % Text message % Facebook % Library website % Phone Apps % Electronic newsletter % Health Sciences blog % Health Sciences portal % Library blog % Subject pages 6 2.6% Twitter 5 2.1% RSS feed 2 0.9% Other (please specify) 2 0.9% Library LCD 1 0.4% The majority (94.5%) chose as their preferred option with Blackboard (40.9%) and text messages (18.3%) the next most popular options. Suggestions added by respondents included: Inform Class reps of resources

22 22 P age Question 15: Respondents were asked to list any shortcomings in the Library s provision of online services and resources. 68% of respondents replied. See below for a selection of comments. Appendix Three provides a complete list arranged by theme. E-books Medical textbooks generally not available online through library More books please for us off campus and at a distance More online access to books are required Very few online books directly related to my course Journals Access Difficult to access journals I find it difficult to access full articles though I know the university allows me to do so Many of the SFX pages on the data bases do not work. They lead to pages that can not be opened or else they are only abstract copies of papers when they say it not always easy to locate full text. Always confusing which button to click to get access and some websites don't allow this. So linking up university/library with access would be good SFX for locating journals can be confusing and doesn't always work. sometimes difficult to get full text articles Try to improve access to paid online journals Fulltext advertising journal but not supplying the full text Can be disastrous trying to get access to a full paper, chasing down different links with some giving you access and some not giving you access. Can find articles but then not access them. Cannot request these as a student (must be staff member) the lack of fulltext and insufficient titles It was also noted that A Massive emphasis is being put on research and journals etc. as med undergrads that just isn't relevant to us. We don't have to wrte essays. We need instant access to quick and easy to digest information. Putting a lot of resources into using journals just isn't relevant to the normal med student.

23 23 P age Library Website Comments range from: The website is a bit difficult to navigate, specifically relating to the use of external databases. to: The website is extremely hard to navigate. When you log on to find out when books are due back there is no simple path straight to the list of books on your account. From my experience the website is a maze and I always have to comb through it until I eventually find exactly what I want. Other comments included the following: can be combersome navigating a thousand links to get to a certain database Can be difficult to use the searching interface Clunk interfaces, numeous links need to be followed Can be quite confusing sometimes to locate what i'm looking for as there is so much Complicated to find the page DIFFICULT SITE TO NAVIGATE. difficult to navigate for medical databases Difficult to search through the Databases, this needs to be streamlined. hard to get familiar with the interface It takes a long time and a lot of windows to open to get to where you want. E.g. I use scopus and there is no fast way to get to it i find the website really awkward and confusing to use. links dont lead you to what you are looking for, only explanations about them. Off campus Access Altogether nine comments related to off campus access: Not being able to use some sources outside of the library i.e researching stuff from home. Difficulty accessing tools on private computer at home Occasionally resources won't open from home Unable to access Scopus off campus. Online tutorials database online training no video tutorials Would benefit from recorded online tutorials for example how to search databases student availability to core learning resources on-line Easy-to-follow guidelines are not readily available on EndNote / referencing/ using databases e.g. Scopus.

24 24 P age Question 16: Respondents were asked what improvements to the Library s online services would be of most value to them. 68% of respondents suggested improvements and a selection of their comments are provided below. Appendix Four provides the complete list arranged by theme. Apps Make an apps on Apple and Andoid...Lists of available medical apps for both iphone AND Android Blog Maybe an area with weekly Medical articles of interest Easy access One place to find everything improving the organisation of the library website so as to make the resources very clear. having a section with all the medical related links easily laid out Make it more straight forward to use it can be a bit convoluted sometime to get to search databases etc. make it easier to reach the medical journals, i.e. link on homepage quick and easy access to Journals and databases simple instructions of how to access info if there could be quicklinks to access most frequently used detabases, like uptodate and scopus for me that would be great so i don't have to keep searching for it. Better catagorising of articles etc. to coincide with our studies. A portal system for online information Categorising sections that are relevent to your course e.g resources for medical students/nursing students etc more clear layout and make people more aware of online study websites specific health science search engine Health Science Portal A health sciences portal could be very helpful. E-Books Make more medical ebooks available online More access to books online More books please for us off campus and at a distance more ebooks - online editions of books recommended by professors

25 25 P age EndNote Focus on instructions for EndNote/referencing perhaps a specific 'how-to' page Journals quicker and easier to load papers More access to clinical articles. Providing access to journals that can not be accessed that are vital to my research. if it is easier to access into reasonable journal as sometimes the articles are not available to reader although it is present in the SFX. See above. I also find frequently that the SFX reports full-text access where we dont have it and sometimes doesn't report when we do. Being honest, I have stopped using it because of this and prefer now to access via PubMed Library website better layout on website The webpage structure Better user interface could be introduced Streamlining of services, less direction from page to page needed More intuitive in terms of accessing material. You tend to have to go through several screens which can be frustrating. None. 49 people said that they had no improvements to suggest and a few commented that the current online services were acceptable good adequate or sufficient Off campus Off-campus access for data bases." easier to log in on android phone off campus A tutorial/ messages on how to access the full journal articles when off-campus (ie in the medical academy) Online tutorials Online tutorials would be of help! An online service showing how to conduct systematic reviews tutorials on how to quickly search info that you're looking for I really believe you Tube like tutorials are needed because you need to be able to go back as needed to see how to navigate certain area's, search engine's and refinements etc....and tutorials in how to search databases and endnote

26 26 P age Training Better publicity so that more are aware of the services available. Making students more aware of all the services provided

27 27 P age Question 17: Respondents were invited to make further comments 11% of respondents availed of the opportunity and a selection of their comments is provided below. See Appendix Five for the complete list sorted by theme. Blog reviews and links to online study websites and MCQ would help Journals fulltext i get so frustrated trying to access journals etc at the library website that i have started using google scholar which also has major shortcomings but at least there is a more direct route to sources that you want and you can get then quickly. later you can go back into the library system to get a better range of material and resources if you have time! excellent access to full text articles Perhaps more straightforwardness access to articles. As a new member, I found it difficult to locate where I can find all articles / journals etc online Library Services More computers in the library, for easier access to the libraries on-line resources would be a nice improvement. overall I satisfied with the services!tq! :) Hard copies could be made available on loan between NUIG and regional academy HSE libraries. Academies should have longer loans available eg. 2 weeks instead of 3 days Overall, I satisfied with online library services.thank you! Online tutorials reviews and links to online study websites and MCQ would help Other Keep up the good work You do a great job staff always friendly and willing to help, makes for a positive experience Training It's my own fault for not logging on to the library's website more but it would be nice if all the library services were more advertised because I feel unless you go actively searching for them you won't find out about them.

28 28 P age Appendix One 2013 Library Survey of the College of Medicine, Nursing and Health Sciences Staff and Students The Library is developing its online presence for the College of Medicine, Nursing and Health Sciences. This involves a reappraisal of the Library s online information services, skills delivery, communication and Blackboard presence. We wish to know more about your Library use and needs. Help us to provide you with an online service that meets your requirements by completing the survey below. Individual responses will be treated confidentially and the results of the survey will only be presented collectively. All respondents who give their address (in question 17) will be entered into a prize draw for three One4all vouchers (one for 50, two for 25). 1) Please select the appropriate category below. Staff: Academic - Research Staff: Academic - Research and Teaching Staff: Postdoc Staff: Administrative/Support Student: Phd Student: Postgraduate Research Student: Postgraduate Taught Student: Undergraduate Other (please specify) If you selected other, please specify 2) Please select from the list below the place where you are currently located for your work or study. Clinical Sciences Institute Castlebar Regional Medical Academy Letterkenny Regional Medical Academy Portiuncula Regional Medical Academy Sligo Regional Medical Academy School of Medicine School of Nursing and Midwifery School of Health Sciences University Hospital Galway Merlin Park University Hospital Other (please specify) If you selected other, please specify

29 29 P age 3) If you are a student please select the appropriate year of study from the drop down menu below. Foundation 1st 2nd 3rd 4th 5th 4) How frequently do you access the Library online? Daily Weekly Monthly Less Often Never 5) From where do you access the Library's online services? Please select all that apply. Home Academic Department Research Centre Regional Medical Academy James Hardiman Library Nursing and Midwifery Library Medical Library, Clinical Sciences Institute Other (please specify) If you selected other, please specify 6) Which of the following devices do you use to access the Library's online services? Please select all that apply. PC Mac Laptop ipad Tablet iphone Android phone Other (please specify) If you selected other, please specify

30 30 P age 7) How often do you use each of the following online resources? Never Occasionally Often e-books e-journals Databases e.g. Medline, Embase Reference: online dictionaries and encyclopaedias Search engines e.g. Google Google Scholar 8) What other sources of online information do you use? 9) What are your preferred access routes to the information resources you use? Please select all that apply. Library website Library catalogue Search engines e.g. Google Scholar Publisher website Databases e.g. Embase Blackboard Apps Other (please specify) If you selected other, please specify 10) There are subject pages for the disciplines within the College of Medicine, Nursing and Health Sciences on the Library website. How frequently do you use them? Daily Weekly Monthly Less often Never Not aware of these pages 11) Would you use a portal for the Health Sciences, via the Library website, to access all the information resources you use? Yes No Additional comments 12) Do you use self-directed online tutorials for using Library resources? Yes No Additional comments

31 31 P age 13) I would welcome an online tutorial to support my research, teaching or learning on the following (please select all that apply): Using the Library Catalogue Locating books Using e-books Locating fulltext articles Searching databases Precision searching using database filters Conducting a systematic literature review Using EndNote to manage references and bibliographies Using other reference management software e.g. Mendeley, Citavi, Zotero Setting up alerting services for current awareness Publishing and disseminating my research Open access publishing Using search engines e.g. Google Using online library information from home Access to other libraries Google Scholar Accessing resources via Apps How to use social media for my research, teaching or learning Other (please specify) If you selected other, please specify 14) How would you prefer us to communicate with you? Please select all that apply. Text message Library blog Health Sciences blog Library website Library LCD Electronic newsletter Subject pages Health Sciences portal Blackboard Phone Apps RSS feed Twitter Facebook Other (please specify) If you selected other, please specify 15) Please list any shortcomings in the Library's provision of online services and resources.

32 32 P age 16) What improvements to the Library's online services would be of most value to you? 17) Any other comments? 18) Please enter your address if you wish to enter the prize draw for three One4all vouchers (one for 50, two for 25), noting that in doing so you are waiving the confidentiality of your response. Thank you for completing this survey. To submit it please click the Submit Survey button below.

33 33 P age Appendix Two Question 8: What other sources of online information do you use? Other sources of online information used Times cited Acland s anatomy 1 ACR daily news bulletin 1 Almostadoctor.com 2 Apps e.g. Medscape 2 ASHA leader 1 athens 1 Blackboard 6 blogs 2 BMJ 2 BMJ Best Practice 1 BMJ.com 1 Books 12 CINAHL 1 Cochran 2 conference 1 Dictionaries in app form 1 Doctors.net.uk 1 documentaries 1 Drive 1 Dropbox 1 Ebsco 1 Emedicine 2 Encyclopaedias in app form 1 ensembl 1 Facebook 1 Facebook class page 2 Flickr 1 geeky medics 1 Google 14 Google Alerts 2 Google Scholar 1 HSE Library 1 Hsel, aba, nhs 1 Index to theses 1 Information recommended by staff 1 Iris 1 Joanna Briggs Institute 1 journal articles 1 journal home pages 1 Journal website 1 lectures 3 library 1 Library website 1 Mayo clinic 2 Medical Apps 1 medical education websites 1 Medline 3 Mednet 1 Medscape 11 NCBI databases 1

34 34 P age Other sources of online information used Times cited news 1 nurse2nurse 1 OER s e.g. Janorum 1 online education website 1 Online sample questions 1 Organisation (e.g.www.ewma.org, INO, 7 INMO) or association website papers 1 Patient information website 1 patient.co.uk 1 Presentation sent from other medical schools 1 ( ed lectures) Primal pictures (an interactive site) 1 Publisher websites 1 PubMed 14 reports 1 ScienceDirect 1 Scopus 9 Search engines 2 Specialist portals 1 Student consult 2 Study websites 1 Ted Talks 1 tutorials 1 twitter 1 UK and US university websites 1 Uptodate 21 Useful links found by class mates 1 Video tutorials 2 videos 1 Webmd 1 websites 4 Wiki 2 Wikipedia 31 Yahoo 2 Youtube clips created by lecturers and 1 students in other med school YouTube video 11

35 35 P age Appendix Three Question 15: Please list any shortcomings in the Library's provision of online services and resources. Books I think it would be helpful to have some kind of link between the regional academies and the CSI library. For example, there is one particular Paeds book which is not stocked here in Sligo, but I know there are numerous copies sitting on the shelf in Galway. e-books complicated to use databases should be simple step by step instructions Complete ebooks for free. Ebooks It would be great if when looking for a book if the could be provided if the book could also be accessed on line through google if only access is to hire on loan Limited access to Oxford handbooks online Medical textbooks generally not available online through library More books please for us off campus and at a distance More e books More online access to books are required more versions of books online Not enough available books online Not enough e books Oxford Handbook of Clinical Medicine ebook and also Clinical Examination by Talley and O'Connor ebook there are few books available online EndNote Exam papers Very few online books directly related to my course..and lack of ebooks...poor selection of ebooks Easy-to-follow guidelines are not readily available on EndNote / referencing/ using databases e.g. Scopus. Also, endnote access to cochrane is password protected so can't import citations easily...etc More end note training It can be difficult to access past exam papers. Fines Inability to pay smaller amounts on library fines. Having to pay the full amount can be very awkward we know we have to pay them and can't get out of them but being able to knock off 1 or 2 euro every few days is much easier than paying a large amount in one go.

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