Community Impact Report

Transcription

1 Community Impact Report December 2013

2 MISSION PANGAEA Internet s nonprofit mission is to deliver affordable, reliable connectivity and services for our region. This mission will enhance economic development, improve the quality of life, and create a broad platform of innovation enabling underserved areas. FUNDING ($3M) CUSTOMERS (90) IMPACT WHAT IS PANGAEA? WHY PANGAEA? Education 180 Fiber Miles Traditional internet bandwidth (unlimited speeds) Education Health Care Economic Development Very low cost structure Non-profit cost structure Capital costs funded through grants and partner funding Disciplined focus on bandwidth and transport Non-Profit Mission Capital Funding - Public Capital Funding - Private Health Care Local Support 2-4 Times Bandwidth for the Money Wholesale to Residential Internet Service Providers Wide area fiber optic networks (e.g., school, medical, legal networks) Fiber leasing Customized pricing Less than 5 versus competition Installation discounts Grants available Extremely reliable network Two downstream bandwidth providers Diverse fiber routes to Charlotte Back up equipment and power sources Local support on call 24x7 Operations Funding Internet Service Providers Low Cost Structure & Disciplined Focus Economic Development & Job Growth Community Focus Concept Development Begins Incorporated as 501(c)(3) Tryon to Columbus 1st Customer Connected Polk Schools Connected Columbus to Mill Spring Lake Lure to Rutherfordton Connected Rutherford Schools to Administration Building Managed/ Operated Rutherford County Public Safety Extensive Upgrades 10 Equipment Modernization Diverse Bandwidth Providers 80th Customer Connected Coverage Extended to Saluda 1st Facebook Grant Awarded 10th Anniversary Electronic Map Grant & Scholarship Programs Launched Survivable Fiber Ring To Charlotte 2 PANGAEA INTE RNET HISTORY 3

3 GOVERNMENT EDUCATION HEALTH CARE Multiple locations controlled and managed from a centralized site Multiple locations controlled and managed from a centralized site Multiple locations controlled and managed from a centralized site Bandwidth sharing via direct host-remote fiber configuration Access to global Internet-based curriculum and knowledge brings equality to rural schools High speed transport of digital X-rays and patient data Video conferencing and distance learning saves gas and reduces costs Lightning fast and attachment uploads and downloads Fast access to state educational resources College credit during high school via virtual classes Unlimited bandwidth upgrades High speed internet benefits all locations via fiber based intranet Remote medical consultations and diagnostics Remote real time monitoring of medical conditions Fast and accurate access to medical histories Storage devices can query all schools Brings worldwide medical expertise next door Video conferencing saves gas and reduces employee costs Centralized IT management saves costs and increases efficiency COMMERCIAL & WHOLESALE Upgrade from DSL, Cable or T-1 Service 10 fiber network with diverse survivable routes Voice over IP capabilities saves telecommunications costs Low cost bandwidth and transport Remote access for network management and monitoring Productivity improvement Huge impact for economic development infrastructure Wholesale Dark fiber, fiber IRU s, bandwidth and transport to residential internet service providers APPLICATIONS 11% 6% Wholesale Health Care Wholesale 35% 14% Health Care Education 34% Education 4 PANGAEA Internet has launched a new grant program. First Grant Award for 2013 Trinity Christian School, Rutherfordton 5

4 RECENT NEWS Ribbon Cutting June 4, 2013 New Location 75 S.Trade St.,Tryon, NC RECENT NEWS Operations Director, CrescentLink mapping PANGAEA s entire PANGAEA Internet has grown 70 since Stu Davidson uses software to map fiber optic network We are excited to announce the release of our new website take a few minutes to explore the new site here: 10th ANNIVERSARY AND BUSINESS AFTER HOURS EVENT November 12 7

5 GOVERNMENT Great service to Rutherford and Polk governments and schools Rhonda Owens, IT Director, Rutherford County Good and helpful service Cindy Nanney, Polk County Public Library Great partner and broadband solution for the Town of Lake Lure Chris Braund, Town Manager, Lake Lure EDUCATION Customer support always very responsive, rarely have downtime Mike Thompson, Rutherford County Schools PANGAEA has made a significant impact on our school system Brian Bridges, Rutherford County Schools A great fit for our school Mitch McNeely, Lake Lure Classical Academy HEALTH CARE An excellent service; now there are a lot of happy, happy, PANGAEA people at White Oak. Kally Dotson, White Oak of Rutherfordton PANGAEA changed the way our therapists work; allows them more time with patients Josh Scott, Heritage Healthcare, Inc. My colleagues from more metropolitan areas are quite surprised when I tell them what we have available in our little rural town Scott Warren, CooperRiis, Inc. I love PANGAEA; it is fast; perfect for a busy office Betty Anne Foster, Tryon Therapeutic Massage PANGAEA offers the fastest internet speed around Melanie Campbell-Cobb, Owen s Pharmacy Top notch speed and reliability David Pearson, St. Luke s Hospital We have never experienced an outage John Cilone, FairHaven Nursing Home A connection speed that supports electronic practice management Michelle Pimentel, Rutherford Community Health Center COMMERCIAL PANGAEA has provided a very high standard for uptime and quality of service for our business Richard Hendricks, Tanner Companies, LLC It is the only service in the community that can provide a reliable connection for VoIP setups Dana Conner, Conner Computer Consultants, Inc. A reliable network is key to my business; without PANGAEA I would be stuck William (Billy) King, High-Tech House Call, LLC It is wonderful for members to connect to their devices during meetings; the public-use computer helps to bring more people in our front door Janet Sciacca, Executive Director, Carolina Foothills Chamber of Commerce PANGAEA has given us faster speed, lower monthly costs & reliability Tracie Washington, Coldwell Banker-Matheny Real Estate Our business loves PANGAEA; I believe it is very unique to have such a fast, professional service in this area Judd Daniel, Daniel Dry Goods Rock solid for over 4 years now; thrilled with the unmatched speeds and uptime Tom Roberson, City Computer PANGAEA provides access that is stable and viable for our business Chuck Haynes, Jenesis Software PANGAEA provides us the critical services needed to support our growing business needs James Larsen, Diamondback Tactical We love PANGAEA; we love the speed Ryan Rogalski, Sotheby s International Realty PANGAEA makes it possible for us to transfer large amounts of data; the service means we can look forward to further growth Bob Morgan, Fulfillment Solutions (ExpressIT) Your presence in these under-served counties has made a huge difference to these mostly rural users Art Mandler, Skyrunner PANGAEA offers the perfect combination of superior service and excellent support. David Swain, Allrail, Inc. Very reliable service; we have not experienced any down time since we signed up Samuel Staton, Staton & Cooper, PC PANGAEA has always been very responsive; Stu provides exceptional customer service Karyl Fuller, Isothermal Planning Availability of fiber optic internet has swayed the decision for several businesses interested in renting here Patrick McLendon, Mill Spring Ag Center Best thing we ever did was switch to PANGAEA Lonnie Raber, Gospel Express Responsiveness and willingness to help is stu pendous; we are very thankful to have this resource! Dorothy Roche, Herrmann International PANGAEA provides an excellent product; great company to work with Daniel Brenman, Airspace Solutions.com USA, LLC The speed at which we can upload and download photos for listings is of utmost importance Kathy Toomey, New View Realty From the first day of service, we have not had a single issue with PANGAEA s services Brian Ross, Foothills Gun Gallery Corp. Since 2008, I ve been continually impressed with the stability of the network Kyle Sisk, Divine Communications Alison Daniel of Daniel Dry Goods in Tryon is the winner of the 2013 Customer Satisfaction Survey testimonial drawing. Here she accepts her ipad Mini from PANGAEA s Executive Director, Ron Walters 9

6 CUSTOMER SATISFACTION SURVEY November 2013 How would you rate PANGAEA Internet s How would you rate the impact that performance and value as compared PANGAEA Internet has in to other competitive options? the community? How would you rate PANGAEA Internet's performance and value as How would you rate the impact that PANGAEA Internet has in compared to other competitive orations? % PANGAEA S Uptime Is 51% 42% 4 28% % % Excellent Above Below Poor 7% 1 Excellent Above Below Poor How would you rate PANGAEA Internet's performance and value as compared to other competitive orations? How would you rate the impact that PANGAEA Internet has in the community? 67% 28% 5% 51% 42% 7% 67% Excellent ExcellentAbove 28% Above 5% Below Poor Below Poor 51% Excellent 42%Excellent Above Above 7% Below Poor Below Poor PANGAEA BOARD & STAFF How would you rate PANGAEA How are you to recommend Internet s response to solving problems PANGAEA Internet to others? with a sense of urgency and answering How would PANGAEAfashion? Internet's response to solving problems questions inyouarate timely with a sense of urgency and answering questions in a timely fashion? % Excellent Above Below Poor How would you rate PANGAEA Internet's response to solving problems with a sense of urgency and answering questions in a timely fashion? 71% Excellent 71%29% ExcellentAbove 29% Above Below Poor Below Poor 10 Chris Braund Jeff Byrd Keven McCammon Rhonda Owens Marche Pittman Russ Pitts Jim Edwards (President) Joe Crowder (Secretary) Harry Grymes (Treasurer) BOARD DIRECTORS % BOARD OFFICERS How are you to recommend PANGAEA Internet to others? 6 Fibers as of Fall 2013 the community? 6 PANGAEA NETWORK 1 Extremely 7 3 Very Moderately Slightly Not at all Extremely Very Moderately Slightly Not at all How are you to recommend PANGAEA Internet to others? 7 3 Extremely Very Moderately Slightly Not at all STAFF Ron Walters, Executive Director Stu Davidson, Operations Director Carolyn Whitehead, Office Administrator CONTRACT SUPPORT Jody Gill, CPA, Accounting & Reporting Sean O Connell, Technician Installation & Maintenance 11

7 As a local non-profit company, PANGAEA Internet positively impacts our community and our local economy by providing businesses with reliable speed of light internet at a surprisingly low cost. Call us today at , or visit us at to learn how we can help you grow your business.