Simplifying Mobility Management. WhitePaper VERAMARK 2013 TEM SERIES, #3

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1 Simplifying Mobility Management WhitePaper VERAMARK 2013 TEM SERIES, #3

2 Simplifying Mobility Management New solutions for the wireless world If you don t already have a mobility management strategy in place, you ll want one soon. Mobility is growing by leaps and bounds, and bringing new challenges for managing usage, expenses, and security in the brave new world of wireless. Cost and Complexity You don t have to look hard to see where telecom is headed. Recent headlines point the way: Mobile internet usage has doubled every year since 2009 In 2011, mobile device shipments eclipsed PC shipments for the first time in history In 2012, tablets were projected to sell 100M units up 50% over 2011 Mobile app downloads are projected to grow from $10.7B in 2010 to over $183B in 2015 According to one study by Forbes, there will be close to 15 billion network connected mobile devices (e.g., smart phones, notebooks, and tablets) globally by Some of these will be corporate-owned devices, but IT departments are dealing with an ever-increasing amount of BYOD (Bring Your Own Device) equipment accessing the corporate network. In their 2013 Mobile Enterprise Report, MobileIron found that IT departments are concerned about rising mobility costs and feeling frustration and loss of control over BYOD. The top two sources of frustration onboarding and supporting the increasing number and variety of personal devices were found to outrank even security concerns. While many organizations adopt a BYOD strategy with the expectation of saving money, the Aberdeen Group found that costs actually increase due to loss of volume discount rates and higher setup, expense report processing, and other support costs. Gartner predicts BYOD will become the top technology trend for 2013, while Nucleus Research predicts that BYOD peaked in 2012 and is on the decline. But there s one trend that everyone agrees on: organizations that want to control costs, protect data, and maximize mobile productivity need to have a mobility management strategy in place. Mobility Management Solutions There are many aspects to mobility management, and many solution categories and suitably cryptic acronyms have emerged to address them. Gartner has defined the holistic, life cycle management of mobile devices as expenses as Mobility Managed Service (MMS). According to Gartner, MMS encompasses the IT and process management services required by a company to acquire, provision and support smartphones, tablets and ruggedized field force devices with integrated cellular and/or wireless connectivity. Although the current market for such services is largely focused on corporate liable devices, MMS engagements also provide a level of control to companies supporting individual liable devices, or bring your own device, accessing corporate resources and information. 2

3 An integrated TEM/MDM approach to MMS offers the benefits of best-in-class expense management and mobile device management in a single solution. MMS includes the following systems and services: Mobile sourcing and logistics management Purchase and provisioning of mobile services, applications, and devices Portal-based service catalogs and self-service capabilities for corporate-liable requirements Mobile service management Audit and inventory of network service contracts and detailed service elements Tracking network service performance and availability and assigning qualitative and quantitative ratings to mobile network operators relating to negotiated service level agreements Audit and optimize spending on mobile services, based on ongoing inspection of contracts, standing inventories and call details Expense management through automated validation of usage against roaming and other expense thresholds Mobile device and system management Visibility to device-specific information Measurement of device performance and health diagnostics Management of connection options Establishing process controls, such as real-time usage monitoring of voice, texting, and data functions Applying consistent change management processes and methodologies Tier 1 help desk services to address account queries, technical requests, and remote management of associated systems, such as related servers and mobile device management (MDM) software Mobile software and messaging management Publication of mobile applications and distribution and change management of data collection and presentment apps across diverse devices and operating systems Mobile security management Administer and enforce rule-based policies relating to resource entitlement, such as type of device, service plans and allowance of third-party apps on devices User authentication and data encryption Mobile program and financial management The ability to act as an agent on behalf of a customer with relevant vendors, such as network operators and device resellers, regarding service and device support Contract negotiation and vendor assumption of corporate-liable devices 3

4 Choosing an MMS Provider MMS is an emerging industry segment, and few solution providers currently offer the full MMS suite. However, some Telecom Expense Management (TEM) vendors are expanding their mobile expense management solutions to encompass key MMS capabilities. For example, Veramark offers integrated software and services solutions for: Purchasing and provisioning mobile services, applications, and devices Auditing and optimizing spending on devices and services Benchmarking and contract negotiation Managing and resolving disputes with carriers and other vendors Administering and enforcing usage Supporting users with mobile help desk services These capabilities provide our clients with: More time and resources to focus on their core business The best possible contract terms, rates, and conditions Constant vigilance to ensure that their services are optimized Expert guidance on usage policy and data security Best practices with regard to employee vs. corporate device ownership Veramark partners with a leading MDM provider to complement their TEM capabilities with best-in-class MDM support. If the customer already has an MDM solution, we can leverage the solution s management portal to provide consolidated MMS management. Depending on customer needs, we may even be able to provide single sign-on and data integration. The advantages of Veramark s hybrid approach to MMS include: An integrated TEM/MDM solution for managing all aspects of MMS A focus on ordering, provisioning, and expense management some of the most challenging aspects of mobility management An experienced services team to provide tier 1 support as well as mobile device and system management services Conclusion Enterprises need solutions that will help them manage the rapid growth of mobile telecom in their organizations. MMS encompasses a broad range of capabilities that encompass traditional usage and expense management as well as mobile device and application management. Organizations seeking to simplify their telecom management are turning to proven TEM providers for their MMS solutions. Advantages include integrated solutions that keep a sharp eye on expenses and data security while supporting the mobile capabilities that organizations require to compete in today s wireless world. 4

5 About Veramark Veramark eliminates telecom distractions for organizations that demand value from their communication investments. We leverage the power of intuitive technology and problem-solving people to simplify telecom management and convert complex data into actionable intelligence. We ensure that our customers need what they buy, buy what they need, and pay what they should for telecom. Veramark solutions are used by over 3,000 government organizations and business enterprises around the world. Veramark Technologies, Inc Jefferson Road, Suite 120 Rochester, NY Phone: Fax: Copyright All rights reserved. Veramark is a registered trademark of Veramark Technologies, Inc. All other trademarks are the property of their respective owners. 2/13 50M19075A 5

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