OverVIEW and Property Managed Hosting
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1 MANAGED HOSTING SERVICES
2 OVERVIEW AND PRICING Managed hosting is all about peace of mind and comfort in knowing that infrastructure experts look out for your company s most critical assets at all times. It keeps you and your staff focused on innovating and growing your business while we make sure that your IT-infrastructure is secure and at optimal performance. Our Extended SLA offers an improved uptime guarantee and includes an on-call service for clients running business critical IT-infrastructure in any of our data centers. For clients looking to offload their IT organization we offer a basic and extended level of Managed Hosting. Application Managed Hosting Extended OS Managed Hosting Basic SLA Infrastructure IaaS
3 SLA OVERVIEW Extended SLA offers an improved uptime guarantee of 99,99% and includes a 24/7 on-call service for clients running business critical ITinfrastructure in any of our data centers. BASIC EXTENDED Uptime (SLA) 99.95% 99.99% Availability Business Hours 24/7 First Response Time 4h 2h Phone Support VIP Phone Support Support Social Media Support Included 1495 SEK /Month
4 MANAGED HOSTING OVERVIEW BASIC EXTENDED OS Administration Vulnerability Scanning Monitoring & Reporting Backup Management Dedicated Support OpenStack Support Network Administration Architecture Planning Web Server Administration Database Administration FTP, DNS, SSL management Extended Monitoring Alerts 24/7 24/7 Solving Alerts Business Hours 995 SEK /h Off Hours 1595 SEK /h Included* 795 SEK /Month 1295 SEK /Month *Fair Use Policy CUSTOM SOLUTION Customized Managed Hosting for clients using operating systems or applications that are not supported by default. Contact us to start a pre-study to determine the complexity of the elements involved in your IT-infrastructure.
5 BASIC MANAGED HOSTING DETAILS We take on the role as your server administrator and ensure that your IT-infrastructure environment is online and healthy. Our dedicated team of professionals provide pro-active support with vulnerability reports, scans, backup and monitoring of your environment. Operating System Installation, configuration, updates and troubleshooting of the following operating systems Windows, Centos, Ubuntu, Debian, Fedora, Red Hat, and Suse. Vulnerability Scanning We scan your server for vulnerabilities and deliver monthly reports. Monitoring Installation and configuration of monitoring using City Monitor which includes alerts sent to you. Backup We install and setup backup schedules for Virtual Servers in City Cloud (Snapshot). We also offer installation and configuration of our backup service Online Backup as an addon service. Dedicated Support Organization You gain access to a dedicated support organization and also up to two hours of planned work per server and month. Network Administration Installation, configuration, updates and troubleshooting when it comes to load balancers, routers, firewall rules and networks in OpenStack or Baremetal/Dedicated Server. Architecture We can offer guidance on how to design your environment to ensure maximum availability and security. OpenStack Support Technical support of Openstack services and features. Alerts You have the option to let City Network handle your alerts 24/7. You pay for the time that we spend taking care of the issues causing the alert.
6 EXTENDED MANAGED HOSTING - DETAILS Includes all levels of management and support from Basic Managed Hosting and adds application support and advanced monitoring of your IT-infrastructure. Web servers Installation, configuration, updates and troubleshooting of Apache, IIS and Nginx. Databases Installation, configuration, updates and troubleshooting of MySQL and MSSQL. FTP Installation, configuration, updates and troubleshooting of FTP/SFTP. DNS Installation, configuration, updates and troubleshooting of DNS (domains where City Network acts as domain registrar). SSL certificates Management of SSL certificates. Extended Monitoring Custom monitoring using our op5 installation. Alerts We take all alerts from your environment 24/7 and continuously handle any alerts coming in. All so you can sleep through the night knowing that experts are watching your systems day and night.
7 ABOUT CITY NETWORK City Network is a leading provider of infrastructure services in Europe with over customers and data centers in 27 locations around the world. We provide public, private and hybrid cloud solutions based on OpenStack and are certified according to ISO 9001, and internationally recognized standards for quality, information security and sustainability. Through our industry specific IaaS we can ensure that our customers can comply with demands originating from specific laws and regulations concerning auditing, reputability, data handling and data security such as Basel II and Solvency II. SALES@CITYNETWORK.SE CITY NETWORK HOSTING AB BORGMÄSTAREGATAN KARLSKRONA
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