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1 The citizen june 2013 Published for Georgia Power employees and retirees Dade Georgia Power Regions Walker Chattooga Floyd Catoosa Polk Haralson Carroll Heard Whitfield Murray Gordon Bartow Fannin Gilmer Northwest Region Pickens Cherokee Union Lumpkin Dawson Forsyth Hall Towns Rabun Habersham White Stephens Banks Jackson Franklin Madison Paulding Cobb Gwinnett Barrow Clarke Ogelthorpe Oconee DeKalb Walton Wilkes Lincoln Douglas Rockdale Fulton Clayton Metro East Newton Morgan Greene Taliaferro Metro South McDuffie Columbia Coweta Fayette Henry Warren Jasper Richmond Putnam Spalding Butts Hancock Glasock Metro West Metro North Troup Meriwether Pike Lamar Baldwin Jefferson Burke Monroe Jones Washington Upson Wilkinson georgia power s regions West Region Bibb Crawford Central Region Jenkins Harris Johnson Screven From the tiny town of Trenton in the mountains Talbot Twiggs Emanuel of northwest Georgia, to the Okefenokee Muscogee Taylor Peach Laurens Swamp near Folkston, to the coastal area of Marion Houston Bleckley Candler Effingham Macon Treutlen Chattahoochee Bulloch Savannah, Georgia Power s regions serve 2.4 Schley Pulaski Montgomery million customers in all but four of Georgia s Dooley Dodge Evans Stewart Toombs Webster Wheeler Bryan Chatham 159 counties. Sumter Wilcox Tattnall Crisp Telfair The company s 11 regions, led by Anthony Quitman Terrell Liberty Randolph Lee Clay Ben Hill Jeff Davis Appling Long Wilson, executive vice president of Customer Turner Service and Operations, focus on providing Worth Calhoun Dougherty Irwin Coffee Bacon Wayne world-class value to every customer, every Tift McIntosh day. They accomplish this through high Early Baker South Region Pierce Atkinson reliability, excellent customer service and Berrien Glynn Miller Mitchell Colquitt Cook Ware Brantley stewardship to the communities they serve, Lanier including residents and diverse industry Seminole Lowndes Clinch Camden segments ranging from retail to finance to Decatur Grady Thomas Brooks Charlton heavy manufacturing. Echols As a salute to their efforts, this issue of The Citizen is devoted to the regions and their dedicated employees. Hart Northeast Region Elbert East Region THE REGIONS Coastal Region

2 WEST REGION AT A GLANCE Total number of employees: 146 Operations: One region office in Columbus, housing the vice president and the Columbus business office, plus 9 other business offices, including the region office and four operating headquarters Total number of customers: 139,917 Key Customers: Fort Benning, Kia Motors, Diversified Machine Inc., Columbus Consolidated Govt., Muscogee Co. School Dist., Milliken & Co., Mullite (C.E. Minerals; MULCOA), Pratt & Whitney, Kimberly-Clark, Total Systems Although things have slowed some this year, the West Region still had announcements from the global technology company National Cash Register (NCR) that it would add another 1.5 million square feet in warehouse space, completing its addition of 800 jobs to the area. Hostess is back in Columbus making Twinkies, which will bring 400 jobs. WellPoint/Blue Cross Blue Shield announced 200 more jobs, and Koch announced a $49 million investment in Harris County, bringing in 750 jobs this year. Development is also under way in and around the Chattahoochee River in the heart of Columbus. A 2.5-mile stretch of river is slated to be the future home of the world s longest urban whitewater rapids. Construction is in progress on this $23 million project that is expected to create 700 jobs and attract 188,000 participants annually. Troup Harris Meriwether Talbot Muscogee Marion Chattahoochee Historic Columbus area development Stewart reaps energy efficiency benefits By Delitha Morrow-Coles Jacki Lowe West Region Vice President Webster Spalding Pike WEST REGION Upson Taylor Schley Lamar Sumter Crawford For 13 years, Paul Bruner, Georgia Power West Region sales executive, has served the power needs of some of the region s most complex, energy-efficient construction projects. For his efforts, he received the 2012 Georgia Power sales recognition award. Macon Dooley We The award is presented twice each year for unique, complex projects, regardless of size. Lately, Bruner has been working closely with W. C. Bradley real estate company to help refurbish the Eagle & Phenix textile buildings, built in 1851 on the Chattahoochee River. The customer spoke highly of Bruner s commitment to help make the project as energy efficient as possible using the Georgia Power Home Energy Improvement Program. Results of the restoration include a mixed-use commercial/residential condominium and two apartment complexes, bringing energy-efficient living to Columbus. In completing the projects, Bruner has become the customer s trusted and valued Energy Expert in reshaping urban Columbus living, reinvigorating the local economy, and positioning the customer for continued growth, said Latesha Isbell, West Region sales supervisor. I m just doing my job, Bruner said. I ve been working with W. C. continued on page 3 2 j u n e 2013 g e o r g i a power s regions

3 continued from page 2 Bradley for so long that I ve been able to almost anticipate their needs before they ask. We re practically like a family. The project s energy-efficient features include using the river as an energy source to heat and cool the building through a geothermal heat pump. Fluorescent lighting shines throughout, and the heat, ventilation and air conditioning units are housed inside the building. The mixed-use property is powered by multiple transformers, more than enough for 44 apartments. Also, Bruner is working with the company to gain LEED certification of its latest real estate projects. LEED, or Leadership in Energy and Environmental Design, is a global green building program that helps the construction industry design, construct, operate and maintain energy-efficient buildings. Making a 150-year-old building energy efficient was a challenge, given the age and layout of the existing structure. According to Bruner, it was like fitting together pieces of a puzzle. Most modern buildings come pre-wired with some level of energy efficiency, which is important when you re thinking about renovations, said Bruner. None of the original electrical infrastructure from Georgia Power or the plant operation was left. We basically had bricks, mortar and some wood floors. Everything else had to be brought back. The byproduct of all that hard work is a 25 percent energy-saving rebate for the customer, recognition for Bruner and a partnership dedicated to the revitalization of the region s historic riverfront area. Bass tournament helps others catch the volunteer spirit By Erica Miller West Region s Troup County Bass Master Elite Series demonstrates a Georgia Power employee s desire to be a citizen wherever he serves. Just ask John Asbell, Georgia Power key account and external affairs manager, who also serves as a member of the Troup County Chamber of Commerce and chairman for the fishing tournament held at West Point Lake in LaGrange. It s important for Georgia Power to have a presence here, especially with our focus on community and economic development, said Asbell. This is our second annual event. Hosting the tournament is a great way to provide exposure to the area, bring in revenue and demonstrate our value as a utility provider. Asbell led a volunteer committee of approximately 30 business leaders to raise funds and make preparations for the four-day event. Laura Jennings, director of tourism at the LaGrange-Troup County Chamber of Commerce, said Asbell s standout leadership abilities made the event a successful one. We would have never been able to pull this off without John, Jennings said. It is because of his passion and commitment that we experienced such a strong turnout. We really appreciate Georgia Power allowing him the time to work on this endeavor. As a result of the committee s hard work, the tournament attracted 14,500 visitors despite less than favorable weather and made an estimated economic impact of $1.25 million, according to Bass officials. The committee s goal was to draw national and international attention to West Point Lake via ESPN2 coverage, create a wow experience for fishing enthusiasts, develop citizen awareness, solidify West Point Lake as a community asset and highlight young people and organizations that mentor, support and encourage youth and their passion for water sports. g e o r g i a power s regions j u n e

4 EAST REGION AT A GLANCE Total number of employees: 129 Operations: Region VP office, four operating headquarters and nine business offices Total number of customers: 155,245 Key Customers: Resolute Forest Products, DSM Chemicals, PCS Nitrogen, U.S. Army Fort Gordon/NSA, Olin Corp., Nutrasweet Co., International Paper, Georgia Regents University, Thermal Ceramics, Kamin LLC and Georgia-Pacific All eyes seem to be on the Augusta area, whether it s for the Master s Tournament, the U.S. Army s Fort Gordon or the $14 billion Plant Vogtle expansion, but the region s story is developing and expanding. Transportation continues to be an important issue. The region was one of three out of 12 regions statewide that approved the transportation special purpose Truitt Eavenson local option sales tax (TSPLOST) to help enhance transportation. As a result, it is busy coordinating relocation of transmission lines for the expected 80 road projects. These projects, Wilkes East Lincoln Region Vice President estimated to cost $841 million and funded by a penny sales tax, will enhance economic Taliaferro development in the area. McDuffie Columbia Warren The East Region is consistently a top performer over the years in all of CSO s goal categories. As the leader in key account surveys for the past six years, the region has demon- Glasock Richmond strated its strong relationships with Georgia Power s largest customers, including the Jefferson Burke company s largest Resolute Forest Products (formerly Augusta Newsprint). Washington East Region collaboration key to accounts successes By Katherine Weitzman Jenkins East Region EAST REGION Customers with annual electric bills well over $1 million have a lot of questions. What will keep me happy? Good rates? Reliable power? How can I work with someone I trust and who will respond to my needs? Large business customers answer these questions and more in the Large Business Value Benchmark Survey. Georgia Power s strong customer relationships and effective internal teamwork keep leading the company to success when it comes to large business customers who have once again ranked the company in the top quartile in the Large Business Customers Value Benchmark survey. Key account customers represent approximately $2 billion in annual revenue for Georgia Power and have a peak demand greater than 1 megawatt. Customer satisfaction is the foundation of our company s success. These are strong results, particularly in light of continuing rising prices and a down economy, said Tony Ferguson, East Region sales manager. The 2012 customer value index (CVI) score is the weighted average of key drivers of satisfaction and value. The drivers are reliability, image, account manager performance, contact history, efficiency, billing and outage reporting. Today s economy is tough, and all employees who work with and support our key account customers are to be commended for another year of great results, said Ferguson. Customers continue to be concerned about how much they re paying for electricity, so we must continue to provide the best possible value for their energy dollar. All regions achieved the goal to produce top-quartile CVI scores for all of their key accounts. The East Region again achieved the highest CVI score and Northwest Region achieved the highest increase in CVI score this year. Carolyn Tynan, key account manager, attributes the East Region s score to collaboration and old-fashioned teamwork. We handle some of the largest customers for Georgia Power, so continued on page 5 4 j u n e 2013 g e o r g i a power s regions

5 continued from page 4 working with not only our region partners, but our partners all across the state, is our biggest key to success, Tynan said. I know our business well, and I can forge personal relationships with our customers. What I can t do is install and splice wires, repair an outdoor light, design a substation expansion or run the analysis for a customer choice offer. Our team relies on the expertise of our counterparts across the system to bring these resources to our customers. Time is money to the customer, so responding and resolving issues quickly is a top priority to customer satisfaction. Our hats are off to these partners who work with us every day to put the customer first. The East Region has three of Georgia Power s top customers: Resolute Forest Products, DSM Chemicals and Georgia-Pacific. The region has the second largest industrial base in the state. Teamwork is the key, said Jim Granade, project manager. We are seasoned in these positions and have been working together for many years. We ve not always had the same customers, but we ve learned from each experience. We work with our teammates in the region, as well as all over the state. I can pick up the phone and call anyone in the other regions or Atlanta and get the help that I need for my customers. Who are key account customers and why are they important? Statewide, 1,600 key account customers represent approximately $2 billion in annual revenue for Georgia Power and have a peak demand greater than 1 MW. Georgia Power Key Account Customer Value scores have always achieved the goal to be in the top quartile. Georgia Power ranked above all 16 peer utilities in Since 2009, Key Account Customer Value scores have risen from 8.6 to a record 9.0 in After price (28 percent), reliability (19 percent) and image (13 percent) impact just over 30 percent of a customer s perception of value, making cross-functional region partners key to success. The Key Account Customer Survey is completed each year in March, April and May. East Region key accounts team members from left to right: Pam Burnett, Jim Granade, Carolyn Tynan, Michael Richardson, Robert Beier and Steve Chapman Metro Atlanta Region includes four regions (Metro West, Metro North, Metro East and Metro South) and Metro Sales. Our organization is responsible for billing 49 percent of Georgia Power s total revenue. This amount represents 22 percent of Southern Company s revenue, or $1 out of every $5. In addition to providing quality customer service to our 1.15 million customers, the Metro Atlanta Region staffs must develop relationships and work closely with many elected officials, and business and community leaders. The regions have seven U.S. congressmen, two U.S. senators, 82 state representatives, and 26 state senators representing our 75 cities and 20-county area. A major focus area for the Metro Atlanta Region is community and economic development, so we partner with Georgia Power s Community and Economic Development department on projects to enhance the state s and the region s economic growth. A few of these projects include the Atlanta BeltLine, Atlanta Streetcar, redevelopment of Fort McPherson, Fort Gillem and the Fulton Industrial Boulevard corridor. Internally, the focus is aligned with the rest of the CSOs achieving Target Zero, valuing employees, enhancing customer value, growing profitability and strengthening external effectiveness. See Metro Regions, pages 6-9 METRO ATLANTA REGION Walter Dukes Metro Atlanta Region Senior Vice President g e o r g i a power s regions j u n e

6 METRO WEST AT A GLANCE Total number of employees: 24 Operations: Region manager s office, four operating headquarters and five business offices Total number of customers: 177,796 Key Customers: Google, Lockheed Martin Aeronautics, Cobb County Water, Cobb County Board of Education, CKS Packaging, Kennesaw State University, Austell Box Board, Sweetwater Paper and WellStar Health Systems Metro West employees contribute to our greatness on a daily basis and exceed expectations by surpassing sales records, maintaining and growing relationships with our external partners, and being trusted resources in the community. Metro West is great because of our foundation of dedicated employees who are truly citizens wherever they serve. Everyone s in sales By Lisa Frederick Nicole Faulk Metro West Region Manager Paulding Douglas Cherokee Cobb Metro West Photo: Christopher Moore No matter the job title, every employee in Metro Atlanta Region is in sales. That s the central theme behind an initiative aimed at equipping all the region s non-sales employees with what they need to know to help increase revenues and grow the business. Trae Westmoreland, sales manager, was charged with developing a presentation that would elaborate on this message. It has now been delivered to nearly all employees in metro Atlanta. The information is very high-level because it is intended for nonsales employees, he explained. The goal is to help all our employees understand why growing revenue is important to The goal is to help Georgia Power, what it means to them personally, all our employees and how they can help. understand why Tosha Morell, marketing administration specialist in Metro South, and Patrina Dawson, a growing revenue is Spalding support representative Troup in Metro Meriwether South, recently Pike Lamar important to Georgia facilitated the presentation for customer service UpsonPower, what it means representatives in McDonough. The key for the local Harris offices is to Talbot listen, to them personally, and Crawford Dawson said. Listen to what customers are telling how they can help. Taylor you they need. And then ask Muscogee them questions. Trae Westmoreland, The 30-minute, interactive presentation Marion began Macon sales manager II, with an explanation of how Chattahoochee the recent recession Metro Sales battered customer growth. In 2011, the company Schley Dooley had fewer residential customers Stewart at the Webster end of the year compared to the Sumter beginning of the year, a first in company history. While customer growth is improving, we need to create new customers by promoting conversions to heat pumps and water heaters. The presentation features video on how heat pumps work and how they provide value to customers. Our goal is to increase revenue with existing customers. How can we do this? We can all contribute simply by being a student of the business, Morrell explained. We need everyone to help us and be our eyes and ears in the field. Response to Everybody is in Sales has been very positive, Westmoreland said. As a matter of fact, we have already had a conversion from a gas furnace to an electric heat pump with an employee who saw the presentation. West 6 j u n e 2013 g e o r g i a power s regions

7 METRO EAST AT A GLANCE Total number of employees: 39 Operations: Region manager s office, three operating headquarters and five business offices Total number of customers: 401,760 Key Customers: AT&T, Emory University, Georgia Institute of Technology, MARTA, Georgia State University, Grady Health Systems, Atlanta Public Schools, Coca-Cola Company and Centers for Disease Control Metro East is home to the Georgia State Capitol as well as the state s most populous city, Atlanta. The region includes key portions of two of the three most populated counties in the state, along with three of five of its largest universities. It is home to four professional sports teams, Georgia Power and Southern Company s corporate headquarters, and 12 out of 16 of Georgia s Fortune 500 companies. Many of Georgia s most-visited tourist destinations are in Metro East Region. Indicative of the three interstate highways that intersect within it, Metro East is at the heart of business, education, art and culture in Georgia. Mitchell King Metro East Region Manager Fulton DeKalb Rockdale Newton Metro East METRO EAST Georgia Power helps ensure BeltLine s success By Sarah Knight The BeltLine offers new hope for redevelopment for communities across Metro Atlanta but early incidents of crime along the Eastside Trail portion of the BeltLine threatens to dampen enthusiasm for the project. Late last year, BeltLine officials came to Georgia Power to ask for help with lighting the Eastside Trail in order to reduce crime and improve safety. There were safety concerns about this portion of the trail, and the lack of lighting was a major issue, said Mitchell King, Metro East region manager. Georgia Power s Outdoor Lighting group worked with the BeltLine management to get the trail lit and make it a safe place for everyone in the community. Conceived as a 1999 master s thesis by Georgia Tech student Ryan Gravel, the Atlanta BeltLine is a sustainable project that will provide a network of public parks, multiuse trails and transit by reusing 22 miles of historic railroad corridors circling downtown and connecting 45 Atlanta neighborhoods directly to each other. The lighting of the trail was just one of the many connections between Georgia Power and the BeltLine. In fact, Georgia Power s relationship with the BeltLine has been strong for several years and included working with BeltLine officials as they began work on the Historic Fourth Ward Park. The Eastside Trail and the Historic Fourth Ward Park both border Georgia Power s building at 760 Ralph McGill. Employees who work at the building have marveled at the changes that have taken place in the park since the beginning of the project. Before the park was dedicated in June 2011, the area was filled with trash and debris. Today it is a beautiful oasis filled with people enjoying the outdoors. It is also one of the early signs of the future of the BeltLine and its potential to redevelop distressed areas. The impact of the Park and the Eastside Trail can be directly seen in the real estate development that has happened in the area along both North Avenue and Highland Avenue, including the widely anticipated Ponce City Market, which will bring nearly 2 million square feet of space back to life as it re-develops the old City Hall East property. We see the BeltLine as being an economic driver for the city and a quality of life enhancer, said King. We have worked closely with them, and we will continue to work with them in the years ahead. Historic Fourth Ward Photo source: g e o r g i a power s regions j u n e

8 METRO NORTH AT A GLANCE Total number of employees: 45 Operations: Region manager s office, four operating headquarters and six business offices Total number of customers: 327,488 Key Customers: Hewlett Packard, Gwinnett County Public Utilities, Gwinnett County Board of Education, Ofs Fitel, Quality Technology Services, CB Richard Ellis, Fulton County Board of Education and Northside Hospital Metro North Region is made up of four counties characterized by vibrant economic growth, high-performing schools and rich cultural diversity, all of which combine to offer its citizens a great quality of life. New companies bring new jobs to Metro North By Jessica Pennamon-Cochran Fran Forehand Metro North Region Manager Airwatch (Sandy Springs), Alcon (Johns Creek), Ernst & Young (Alpharetta), General Motors (Roswell), Olé Fulton Mexican Clayton Foods (Norcross) and Peak Health Solutions (Roswell) have all announced expansions within the last six months great news for the Henry economy and Georgia Power. Coweta Fayette Statewide, we continue to look for the economy to come back. In Metro North, we are seeing signs such as the number of new companies deciding to come here and invest in the communities we serve, said Region Manager Fran Forehand. It all boils down to us having an affordable, more reliable product for our customers, said Jeff Petrea, area manager for Metro North. At the end of the day, the new investment in North Metro supports this mission. Fulton DeKalb Forsyth Gwinnett The arrival of six Georgia Power-served companies has brought approximately 2,000 jobs to the Metro North Region so far in Hall METRO NORTH Walton Metro North Butts Metro Sou Company Capital Investment jobs Created Airwatch (Sandy Springs) $4 million 800 new jobs Alcon (Johns Creek) $250 million 340 new jobs Ernst & Young (Alpharetta) $8.5 million 400 new jobs Olé Mexican Foods (Norcross) $28.5 million 75 new jobs General Motors (Roswell) $26 million 1,000 new jobs Peak Health Solutions (Roswell) $200, new jobs Photo: Christopher Moore Steve Shroud (l), executive director of Roswell Business Alliance, works with Jeff Petrea (r), Metro North Area Manager, on attracting businesses to the area. 8 j u n e 2013 g e o r g i a power s regions

9 METRO SOUTH AT A GLANCE Total number of employees: 52 Operations: Region manager s office, four operating headquarters and eight business offices Total number of customers: 261,114 Key Customers: Delta Air Lines, Hartsfield-Jackson Atlanta International Airport, Owens Corning, Clayton County Board of Education and Clayton County Water Authority Metro South Gateway for the world s busiest airport Employees undergo airport outage responder training By Konswello Monroe Forsyth Gwinnett Daryl Brown Metro South Region Manager Fulton Clayton Responding to trouble calls and outages at Hartsfield-Jackson Atlanta International Airport can be a daunting task. The airport s vast campus, located in Metro South Region, comprises 4,700 acres, and Georgia Power s distribution facilities are spread across that massive area. Metro South s Airport Lake Mirror engineers, supervisors and line personnel are contacted first when Georgia Power responds to trouble and outage calls at Hartsfield-Jackson. Those employees are familiar with the airport s layout and know where Georgia Power s distribution facilities are located. However, when the Airport Lake Mirror team is not available or is working on other assignments, employees from Noah s Ark and other region operating headquarters must step in. Fulton DeKalb Coweta Fayette Continuous and uninterrupted power is the lifeblood of Hartsfield-Jackson. Electricity facilitates communication between aircraft and the control tower. It powers runway lighting, metal detectors, surveillance cameras, the airport s X-ray machines and various intricate equipment that is essential to airport operations. Because of Georgia Power s reliable distribution system, See Metro South, page 18 METRO SOUTH Hall Walton Henry Metro North Butts Metro Sout Photo: Christopher Moore g e o r g i a power s regions j u n e

10 COASTAL REGION AT A GLANCE Total number of employees: 289 Operations: 15 business offices Total number of customers: 280,750 Key Customers: Fort Stewart (Hinesville), International Paper, Kings Bay Submarine Base, Gulfstream, Georgia-Pacific, Hunter Army Airfield Base, JCB and Memorial Health Coastal Region employees have taken personal ownership to deliver world-class customer value. Despite the economic downturn, southeast Georgia was fortunate to experience continued growth in many sectors. New industry, existing customer expansions, the ports, military and tourism have fueled development. Georgia Power has made major investments in our transmission and distribution systems Emanuel to support this growth and will continue with upgrades, ensuring greater reliability and capacity for the future. Candler Cathy Hill Coastal Region Vice President Screven Evans Bryan Diverse Coastal Region continues to Tattnall grow By Carey Adams Bulloch Effingham Georgia Power s Coastal Region is a bustling area unlike any other Wayne region in the state. The region encompasses a diverse landscape from farmlands McIntosh to sandy beaches to pristine and undeveloped barrier islands. It is also home to major employers such as Gulfstream in Savannah, the Fort Stewart Military Base in Hinesville and the Kings Bay Naval Submarine Base in St. Marys. In addition, the region is one of the fastest-growing in Georgia. People are attracted to the shores of Tybee, St. Simons and Sea Island, while commercial and industrial businesses relocate to be close to the vast shipping options available via interstates 16 and 95 and the Port of Savannah. To keep up with the growth, Georgia Power has made extensive upgrades to the electrical system, including an $80 million upgrade to the Savannah underground network. That project, the first of its kind in the nation, included the installation of a new remote monitoring system based on smart grid technology for improved reliability and switching. The project comprised 32 miles of high-voltage primary cable, 80 miles of secondary conductor, 12 new transformer vaults, 79 new transformers and 342 manholes. The company has upgraded the electrical system in neighboring Effingham County and along areas around the coast. Beyond the upgrades to the electrical system, the company has made its mark in the region via environmental stewardship. Recently, the region supported a project to enhance the waters off Tybee Island. With the help of Environmental Affairs, the region provided Long COASTAL REGION Liberty Chatham Glynn water quality analysis with the placement of oyster beds in Horsepen Creek, a Tybee waterway. The Coastal Region was instrumental Camden in helping an environmental education program take shape at Ossabaw Island, Georgia s third-largest barrier island. The program, OssaBest, allows students and teachers to gather information such as temperature, salinity, wind speed, and other meteorological data. The students and teachers are then able to take the data back to the classroom to enhance their learning experience. Thanks to a donation by Georgia Power to the Ossabaw Island Foundation and the Skidaway Coastal Institute of Oceanography, Region program administrators were able to install a weather station, network sensors and a wireless communication system to help turn the island into a giant observatory. To honor Georgia Power, the Ossabaw Foundation named the observatory the Georgia Power Observatory. Georgia Power believes in environmental stewardship, and projects such as these demonstrate our commitment to it, said Brian Barton, environmental specialist. As the popularity of coastal Georgia continues to grow, Georgia Power expects to enhance its infrastructure and protect the environment that makes the region so unique to the state. 10 j u n e 2013 g e o r g i a power s regions

11 SOUTH REGION AT A GLANCE Northeast Region Lumpkin Dawson Total number of employees: 183 Operations: Region VP office, five area business offices, 19 local offices and five operating headquarters Total number of customers: 130,314 Key Customers: Procter & Gamble Paper, Erco Worldwide Inc., Georgia-Pacific, Georgia Biomass, Archer Daniels Midland, Shaw Industries-Bainbridge, U.S. Marine Corps Logistic Base, BASF Catalysts, Valdosta State University and Langboard If you want to see all of the South Region, get ready to do some serious traveling. We are Georgia Power s largest region in terms of geographical size (9,349 square miles) and number of counties (35). Our proudest accomplishment occurred May 6 this year when South Region completed one year of Target Zero. I attribute this success Quitman to the region s Terrell strong safety culture and a very active safety committee. Randolph Lee Clay White Hall Habersham Stephens Banks Franklin Hart Jackson Barrow Walton Jasper Clarke Oconee Morgan Madison Ogelthorpe Agriculture plays a significant role in South Region. The Sunbelt Ag Expo has been Calhoun Dougherty Worth Irwin Coffee Bacon North America s premier farm show for 35 years, drawing upward of 100,000 visitors Tift and 1,200 commercial exhibitors to Moultrie every October. Early Electric Baker irrigation has Atkinson been a very positive contributor to sales in our region, with 1,582 KW sold so far this Berrien Miller Mitchell Colquitt Cook Ware year and approximately half of those sales the result of conversions from diesel- Lanier generated systems. Seminole Lowndes Clinch Decatur Grady Thomas Brooks Large industrial customers at home in South Region By Carey Adams Turner South Region Some people describe the cities and communities in the South Region as rural and small, but when it comes to the area s industrial customers, there is nothing small about them. The South Region is home to some of the largest industrial customers in the Georgia Power system, including ERCO Worldwide in Valdosta and Procter & Gamble (P&G) in Albany. ERCO is the largest producer of sodium chlorate in North America and the second largest in the world. It has the world s largest installed base of modern chlorine dioxide generators. Les Charles, a key account manager in the South Region, said having a close relationship with each customer is a key factor in the region s success. Last year, while conducting routine planned maintenance, Georgia Power discovered a problem with a transformer inside the substation serving ERCO. Upon further inspection, workers discovered the problem required taking the substation offline for three days. Thanks to some forward thinking, Georgia Power was able to bring a mobile substation to the site to keep the plant operating while the permanent substation was offline. We know that we can always depend on Georgia Power, and they know that they can always call on us, said Jeff Fulp, ERCO plant manager. You have to have a certain amount of comfort with your electric service provider, and we are comfortable with Georgia Power. Up the road some 89 miles sits Procter & Gamble s Albany paper products plant. The plant commands the See South Region, page 13 Greene Terri Lupo South Region Vice President Ben Hill south REGION Elbert Echols Pierce This year Procter & Gamble is celebrating 40 years of manufacturing in Albany. Its impact on Albany and southwest Georgia can t be overstated. The plant has an approximately $300 million net positive impact on the local economy and a $1 billion impact on the state s economy annually. Charlton Brantley g e o r g i a power s regions j u n e

12 Photo: Christopher Moore NORTHWEST REGION AT A GLANCE Total number of employees: 201 Operations: 16 business offices, eight distribution operating headquarter and one transmission maintenance center Total number of customers: 168,819 Key Customers: Gerdau, Mohawk Industries Inc., Shaw Industries Inc., Temple-Inland, Southwire Co., Mount Vernon Mills Inc., Toyo Tire, Bekaert Steel Wire, Imerys Marble and Syntec Industries Storm exposure in the Northwest Region is unique due to its location and terrain. Of the 13 numbered storms in Georgia this year, records show that Northwest Region was impacted by 10 of them, and the total sustained outages for those storms was a staggering 90,016. Crews replaced 204 damaged poles through March due to storm damage. Our employees Anne Kaiser Northwest Vice President do a great job responding to outages, restoring power and taking care of our customers Dade Catoosa when these storms hit. We get consistent practice providing excellent customer service Walker Whitfield Murray while doing it in a Target Zero manner. Gilmer Chattooga Gordon Pickens Region employees gain opportunities Bartow Floyd through growth and development program Polk By Sarah Knight Joel Rearden Haralson The Northwest Region continues its focus on growth and development. Carroll It all started last year when the Northwest management team met to review the Employee Engagement Survey. The results showed that Heard employees felt there weren t enough opportunities to move ahead. The managers asked themselves the question, Do we as leaders know what our employees want to do in the future in their careers? The team decided the answer was yes in general, but we needed to know the specifics of each employee s goals. That s why we created the discussion template, said Hank Adams, Northwest Region external affairs manager. The discussion template is a questionnaire that asks about an employee s personal associations, plans and goals. The questionnaire was used with 72 percent of employees in face-to-face meetings with their immediate supervisors. Anne Kaiser, Northwest Region vice president, has been at the heart of the effort to renew the focus on growth and development and to discover the personal and professional goals of employees across the region. We wanted to address the results of the Employee Engagement Survey, so we took the discussion template created by Holly Campbell (customer satisfaction manager) and modified it for the Northwest Region, said Kaiser. It s simplistic, but a great resource and decision tool for us as we look to give our employees the chance to develop in their careers. continued on page 13 NORTHWEST REGION Monroe Peach Jasper Bibb Jones Houston Pul W 12 j u n e 2013 g e o r g i a power s regions

13 continued from page 12 The results of the questionnaire were compiled into a spreadsheet that tracks each employee and his or her future goals with steps that will help him or her along the way. Now, when an opportunity opens, Northwest management has instant access to potential candidates. The focus led to several employees moving forward in their personal and professional goals. Two shining examples are Joel Rearden, renewable resources project manager, and Joe Schifano, Meridian engineering team leader for Mississippi Power. Rearden and Schifano both worked with Joyce Emery, Northwest sales manager, and benefited from her support and commitment to talent development. Joel is a perfect example of an employee who has benefited from the growth and development guide, said Emery. He had been working in key accounts, but was interested in renewable resources. When an opportunity arose, we pulled together as a team to make it happen. Rearden has been thrilled with the opportunity. In January, I started as a project manager with renewable resources, said Rearden. They took my accounts and divided them among three employees who were looking to move into key accounts. The region took a hardship to make this opportunity work for me, and I m so very grateful to them, said Rearden. Schifano was working as a project manager in sales when he had the opportunity to take a six-week developmental position serving as the assistant to for Kaiser. The new managment team is committed to using this tool, Kaiser said. This is what we are supposed to be doing in the company, said Kaiser. We should know the dreams both personal and professional of our employees. We need to have these conversations frequently. CLOUDLAND south continued from page 11 > South Region title as the largest electrical customer in the region and the second largest in the Georgia Power system. Home to P&G s famous Bounty paper towels and Charmin bathroom tissue, the plant sits on 490 acres and spans more than 3 million square feet, with nearly 800 employees. This plant is huge and has a significant impact on the region s economy, said Charles. For Georgia Power, P&G is an important customer, but it is also a great partner in business and in the community. Charles said Georgia Power has cemented its relationship with P&G and other industrial customers in the region by making sure each customer has what it needs when it needs it. Keeping the electricity flowing to the Albany plant and making sure the lines of communication are always open is Georgia Power s goal. We have a good customer/supplier partnership, said Vince Falcione, external relations manager for P&G in Albany. We know if we have a need, Georgia Power will address it. This year, Procter & Gamble is celebrating 40 years of manufacturing in Albany. Its impact on Albany and southwest Georgia can t be overstated. The plant has an approximately $300 million impact on the local economy and a $1 billion impact on the state s economy annually. Procter & Gamble is an $84 billion company, and we have plants around the globe. But this one is one of our most important and most productive, said Falcione. We have been in Albany for 40 years, and we hope to be here for many more years to come. Northwest Region Citizens of Georgia Power members conducted a cleanup of Cloudland Canyon State Park near Trenton, demonstrating one of the many ways they partner with the communities they serve. Photos: Christopher Moore g e o r g i a power s regions j u n e

14 NORTHEAST REGION AT A GLANCE Total number of employees: 197 Operations: 16 business offices, nine operating headquarters and one transmission maintenance center Total number of customers: 169,878 Key Customers: University of Georgia, Fieldale Farms, CertainTeed Corp., Johns Manville Corp., Mount Vernon Mills, Pilgrim s Pride, Northeast Georgia Medical Center, Standridge Color Corp., Athens-Clarke County and Airgas Merchant Gas LLC When one thinks of the Northeast Region, he or she probably thinks of the University of Georgia. Although UGA is our largest customer, the area is also well-known for our poultry. This industry, which includes Fieldale Farms and Pilgrim s Pride, employs thousands of people in the region and accounts for more than $25 million in revenue to our company. We are also proud to be the new home for Caterpillar and Baxter International, two huge customer choice wins for us that will employ 1,400 and 1,500 people, respectively. The region is also seeing very good growth in our industrial sector in the Gainesville area, such as the warehouse expansion at Wrigley Manufacturing, a new lab and wastewater Lumpkin treatment system at the Mar-Jac Poultry processing plant and school expansions in Hall Dawson County and Dawson County. Northeast Region Owning every customer contact, understanding the business and being a spokesperson for the company are some of the ways the Northeast Region enhances customer value. For our efforts, our key account customers have recognized us with very high customer value index scores. Georgia Power protects business continuity for customer By Delitha Morrow-Coles Quitman Randolph Clay Photo: Walter Kirk Lenn Chandler Northeast Region Vice President Rabun Habersham White Stephens Hall Banks Franklin Hart Jackson Barrow Walton Clarke Oconee Madison Ogelthorpe Morgan Greene Jasper A Georgia Power crew in the Athens area knows what it Terrell means Leeto deliver Ben Hill Turner customer value. Recently, the team restored NORTHEAST REGION Elbert Calhoun Dougherty Worth Irwin Coffee Bacon service to Milliken well Tiftahead of Early schedule. Baker Atkinson Berrien Miller Mitchell Colquitt Cook Ware Milliken has been making specialty chemical, floor covering Lanier and Seminole performance materials since 1865 with one of Lowndes the largest Clinch Decatur Grady Thomas Brooks collections of patents held by a private company. Yet the company cannot produce its carpet yarns without service Echols from one of the transformers. Restoring service quickly was critical to business continuity. The transformer that failed serves chillers, ventilation equipment and several yarn production departments. While Steve Homiller, Milliken South Region continued on page 15 Pierce Charlton Brantley 14 j u n e 2013 g e o r g i a power s regions

15 continued from page 14 there are no emergency generators or redundant transformers to serve this equipment, there are two other transformers in the substation that serve other parts of the plant. It is always a challenging situation when a customer is out of service for an extended period of time due to equipment failure, said Bill Griego, TMC supervisor. To ensure outage time was minimized, we used a parallel approach. The replacement transformer was ordered before the diagnostics were completed just in case it was needed. As a result, the outage lasted approximately 14 hours, and went more smoothly than any similar situation Georgia Power s Karl Langenbach had seen in his 20 years of key account management. Bill D Entremont, Milliken assistant plant engineer, sent a letter of thanks for all the team did to restore power quickly. Georgia Power and Caterpillar on the move By Jessica Pennamon-Cochran Georgia Power s customer choice win, Caterpillar, is in the midst of production within only one year of its groundbreaking a true testament to the power of teamwork, said region Vice President Lenn Chandler. The whole Northeast Region is excited to have Caterpillar choose to locate their newest manufacturing facility in the Athens area. Our Georgia Power team did an outstanding job of building the substation, the transmission loop and the distribution circuits in such a short time frame, he said. Caterpillar is the world s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Key Account Manager Nathan Bartlett said Caterpillar s Northeast Region facility, located in Bogart, will primarily be manufacturing smaller tractors the mini hydraulic excavator and the small track type tractor. I can t stress enough how well everybody at Georgia Power worked together to get this thing in and on time. Caterpillar had some very strict and difficult time limits that we had to meet. We met and exceeded their expectations, said Rick Boswell, engineering supervisor for the project. Caterpillar will hire 300 employees at the Bogart location, and as the manufacturing facility ramps up over the next three years, it is anticipated that the location will have more than 1,400 employees, in addition to the other anticipated 2,800 jobs created from suppliers providing indirect and direct goods to support the plant. The benefits this facility will provide to our community and our company are outstanding. The anticipated load is roughly 12.5 megawatts, creating an annual revenue of around $4 million for our company, Bartlett said. Georgia Power also serves a Caterpillar facility located in Toccoa. Bartlett partially attributes the Bogart facility win to the existing strong relationship Georgia Power has with the Toccoa facility. In addition, Bartlett gives kudos to Georgia Power s supply chain team. Georgia Power not only serves Caterpillar, but is a client of the company, said Chandler, having purchased two of the mini-track hoes that will be manufactured at the Bogart facility. g e o r g i a power s regions j u n e

16 CENTRAL REGION AT A GLANCE Dade Catoosa Total number of employees: 184 Walker Whitfield Murray Operations: Region VP office, 16 business offices and six Gilmer operating headquarters Total number of customers: 164,588 Key Customers: Robins Air Force Chattooga Base, BASF Gordon Catalysts, Pickens SP Newsprint Co., Graphic Packaging, Anchor Glass, Thiele Kaolin Co., Cemex Inc., Medical Central of Central Bartow Georgia, Armstrong and Perdue Farms Floyd Powering the dragon By Konswello Monroe On a recent warm spring day in Macon, a blaze of colorfully hued dragons took to the waters of Lake Tobesofkee. They were not dragons, of course, but dragon boats taking part in a race held in support of Big Brothers Big Sisters of the Heart of Georgia. Wilcox Telfair CENTRAL REGION Polk Central Region employees are pushing themselves to more fully understand our business. Many of them have completed Haralson Southern Company s Power U program to learn more about our company. Because employees are committed to performing at a high level, the region is regularly in the top three Carroll spots on goals in total performance. Thomas Wicker Just like other customer service organizations (CSO), we promote an employee- Central Region Vice President owned safety culture. The safety solutions Heardteam has developed and implemented Jasper ways Putnam Hancock to enhance safety awareness in the region, with some of these ideas being implemented CSO-wide. Monroe Jones Baldwin In addition to the safety solutions team, the region is proud of its customer value and employee council teams and their initiatives. The customer value team coordinated Bibb Wilkinson Washington customer service week games to challenge employees thinking regarding customer Johnson Twiggs value. The employee council championed a six-week competition aimed at promoting the lab draw, Health Risk Assessment and SouthernLifeStyle Rewards program, Laurens Peach Houston as Bleckley Treutlen well as weight loss, healthy sleeping, eating habits, and increased exercise. Pulaski Montgomery Dodge Wheeler Toombs continued on page 17 Jeff Davis Appling 16 j u n e 2013 g e o r g i a power s regions

17 continued from page 16 Big Brothers Big Sisters has been hosting the dragon boat races on Lake Tobesofkee for the past four years. I attended my first race as a spectator in 2011, said Mike Cady, a service coordinator at 960 Key Street and captain of the Georgia Power team that entered the competition. I had so much fun at that race and thought it would be great for our operating headquarters employees to form a team and participate. We already had a relationship with this organization, so it made sense and fit in with our motto of being A Citizen Wherever We Serve. Key Street Operating Headquarters employees entered their first boat race in 2012 and won the overall competition. This year was no different. Cheered on by nearly 50 co-workers and family members, the Georgia Power team competed against 11 other teams. The team was once again successful in securing first place in the competition, winning the final race by six-tenths of a second. This was such a fun day, said Tina Stevens, Key Street senior secretary, who paddled on the company s inaugural team and came back to participate again this year. Taking part in this fundraiser is like a team-building activity. You have to work together or it s not going to work at all. Stevens said that many of the employees from the 2012 dragon boat race team participated again this year. The Milledgeville Citizens of Georgia Power upholds their tradition of being a positive presence in the community by hosting their annual spring golf tournament in conjunction with the Milledgeville Kiwanis. Proceeds from the spring golf tournament will provide training and support for the following philanthropic efforts: Toys for Tots, Thanksgiving food bank, Veteran s home donation and educational program support in the local schools. About dragon boats Dragons have a symbolic meaning in China. A classic dragon has the head of an ox, the antlers of a deer, the mane of a horse, the body of a python, the claws of a hawk, and the fins and tail of a fish. Through strength and power, a dragon can ride on clouds and command both the wind and rain. Dragon boats are designed to resemble these mythical creatures. The boat s bow is crafted as a dragon s head while the stern resembles the dragon s tail. The hull is painted with scales and the paddles symbolically represent the claws. Dragon boat racing dates back thousands of years, with its beginnings in southern China. Today, it s the fastest-growing international team water sport held at competitions and festivals around the world. For those unfamiliar with the sport, modern day dragon boat racing involves a team of approximately 20 individuals paddling to cross the finish line faster than their competition. The approximately 40-foot-long open canoes used in the races have 10 rows of seats for 20 paddlers sitting side by side. There s a seat for a drummer, whose job is to keep the paddlers synchronized and rowing in unison. There s also a spot for a steersman who controls the boat using a sweep oar rigged on the back of the vessel. g e o r g i a power s regions j u n e

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