What is MoneyHelp? Need help managing your money and debt?
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1 What is MoneyHelp? Need help managing your money and debt?
2 What is MoneyHelp? MoneyHelp is a not-for-profit service funded by the Victorian Government to provide free, confidential and independent financial advice to Victorians. If you are experiencing difficulty paying your rent or mortgage or facing job loss or reduced working hours, MoneyHelp may be able to help you. You may be having trouble coping with your credit cards, rent or mortgage repayments and bills. Visit or you can speak to a professional financial counsellor on the phone advice line The MoneyHelp free phone financial counselling service can assist you if you live in Victoria and: are experiencing difficulty paying your rent or mortgage; OR have financial difficulties arising from recent job loss or reduced working hours. Please note that MoneyHelp does not lend or give out money. The MoneyHelp website, is easy to use and you will find practical information that is relevant to your specific situation, including: tools to work out your income and expenses and prioritise your debts; debt payment options and how to manage creditors; hardship programs; Centrelink information; and handy fact sheets and templates. Page 2 To speak to a MoneyHelp financial counsellor call Monday Friday between 9.30am 5.00pm, or visit for further information.
3 Your debt options If you are struggling with debts or living costs, help is available. You can get assistance to help you make informed decisions about your options. MoneyHelp can advise you on your rights and options, and on how they apply to your individual circumstances. By understanding your debts and the consequences of not paying, you will gain a greater awareness of your rights and responsibilities. Financial problems can be difficult and are increasingly experienced by more and more people. Our experienced financial counsellors understand the challenges you face and can talk to you about your situation. The Checklist 3 Act early on rent arrears to help avoid eviction Be aware that mortgage arrears may quickly lead to your lender selling your home Find out your employment entitlements if you are made redundant Contact Centrelink before spending or investing any termination payments Identify all your bills and debts Prepare a budget to get an accurate financial picture Page 3
4 What is MoneyHelp Financial Counselling? The MoneyHelp financial counselling service offers free, confidential and independent financial advice to Victorians experiencing difficulty paying their rent or mortgage, or facing job loss or reduced working hours. MoneyHelp financial counsellors can provide advice about: your rights and options for paying debts; how to access hardship programs with banks, other lenders and utility companies; the debt recovery processes; the pros and cons of bankruptcy; working out an affordable repayment plan; and how to prepare a budget. To speak to a financial counsellor call Monday Friday between 9.30am 5.00pm, or visit for further information. The Checklist 3 To allow a financial counsellor to establish a full picture of your finances, it is useful to have the following information ready: Any court documents received and other letters about bills and debts that seem urgent A list of all your debts and fines Details of your income Page 4
5 Establishing a budget If you find yourself in debt or struggling to pay the bills, it is helpful to prepare a budget. A budget that details your income and expenditure will help you understand where your money is going and identify if there are any areas where you might be able to reduce your expenses. Use the MoneyHelp Budget Planner on the following pages, as a check list to make sure you don t overlook any expenses. Page 5
6 MoneyHelp Budget Planner Income Month Year Your salary (or partner s) Pension or government allowance Family payment Child support Rental income Investment earnings after tax Other income (Dividends, rental income etc) Total Income Grooming/cosmetics Gifts Cigarettes Laundry/dry cleaning Expenses Donations Memberships/subscriptions Entertainment Other Insurance Home Rent Mortgage/s Land and water rates House repairs Strata levies Council rates Home & contents Car insurance Health cover Disability, Live, TPD cover Income protection Other Personal items Clothing & shoes Haircuts Savings Regular savings Personal superannuation contributions Other Page 6
7 Medical Doctor Dentist Chemist Eye care & optometrist Specialists/alternative therapies Pet & vet Groceries & food Meat Fruit/Vegetables Lunches Pet food Takeaway Restaurants & bars Alcohol Education School/university fees Children Maintenance Childcare Pocket money Utilites Electricity Gas Water Phones Internet & cable TV Transport Petrol Servicing & repairs Registration Licence Fares/tolls Public transport fees Uniforms Self education School excursions Total Month Year Tutoring/books Total Income Sports/out of school activities Total Expenses Pre-school Income minus Expenses Page 7
8 MoneyHelp is a free, not-for-profit service supported by the Victorian Government. If you need assistance to help manage your money and debts, contact a MoneyHelp financial counsellor Phone lines are Monday - Friday 9.30am pm. Interpreter services available. The funding for this booklet was provided by the Victorian Property Fund on the approval of the Minister for Consumer Affairs.
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