When should you call Best Doctors?

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1 When should you call Best Doctors? YOU CAN CALL BEST DOCTORS if you or your eligible dependents have been diagnosed with a serious illness, or if a serious illness is supected. Your medical condition will be reviewed thoroughly, and your diagnosis and treatment plans verified. You do not have to leave home or incur any additional costs. You may also call Best Doctors if you need help navigating the healthcare system or have questions about your healthcare. Best Doctors 360 service is a resource available to you whether you have a serious illness or not. With Best Doctors 360, you and your spouse and dependent children have access to resources, ongoing one-on-one support, customized health coaching and a wide range of health related information. In the past twenty years, Best Doctors has reviewed tens of thousands of cases. In 22% of these cases, the diagnosis has been changed; in 61% of cases, treatment plans have been modified; and, in 67% of cases, Best Doctors members avoided invasive procedures. For more information, please call us at BEST (2378), view our interactive presentation at bestdoctorscanada.com/overview or visit us online at bestdoctorscanada.com.

2 You should call Best Doctors if: BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license. you are looking for a second opinion you need help navigating the healthcare system you are looking for a family doctor you are looking for a specialist you need to travel outside of Canada to see a specialist you have questions about your treatment you are unsure about your treatment you have questions about a test you ve had done you have questions about your healthcare you need help managing your symptoms you need help communicating with your doctor you have a serious medical condition you think you may have or have been diagnosed with conditions such as: AIDS Stroke Blindness Alzheimer s Disease Cancer Benign Brain Tumour Coma Cardiovascular Disease Kidney Failure Deafness Major Organ Transplant Loss of Speech Motor Neuron Disease (ALS) Major Trauma Paralysis Multiple Sclerosis Severe Burns Parkinson s Disease Almost all illnesses and conditions are covered with the exception of mental, nervous and chronic pain conditions such as Fibromyalgia.

3 Best Doctors, helping you take control of your healthcare Best Doctors helps Canadians navigate the healthcare system through one-on-one coaching and support and connects seriously ill individuals and their treating physicians with world renowned specialists to confirm the correct diagnosis and correct treatment plan, without having to leave home. Best Doctors Services INTERCONSULTATION provides you an in-depth review of your medical files by Best Doctors world renowned specialists to confirm the right diagnosis and right treatment options. You and your doctor benefit from the valuable insights of top medical experts and there is constant guidance and support from Best Doctors Member Advocates. BEST DOCTORS 360 helps you navigate the healthcare system and take control of your own healthcare. By providing access to resources, ongoing one-on-one support, customized health coaching and a wide range of health related information, Best Doctors 360 is not just for serious illness, but can help all members. FINDBESTDOC Best Doctors will locate a specialist if you do not have one and will assist in arranging referrals 1, appointments and accommodations if out-of-town travel is necessary 2. FINDBESTCARE Best Doctors will access hospital and doctor discounts if out-of-country care is necessary and will ensure vital information is sent to the medical specialists involved 2. The InterConsultation service is at the core of everything Best Doctors does. It provides members with additional information, answers their questions and reassures them that their diagnosis and treatment plan are appropriate. And they never have to leave their home. Dedicated to your case When you call Best Doctors, a Member Advocate, a Registered Nurse will be dedicated to your case and will support you throughout the entire process. Your Member Advocate is available to speak with you whenever you have questions. Your complete medical records digitized Your Member Advocate will take a complete medical history on your behalf, collecting all of your medical records, including diagnostic results and pathology at no additional cost. Your medical records will be digitized and securely encrypted, creating an electronic record of all your medical information. All pathology is retested Best Doctors multi-disciplinary team of Harvard-trained physicians will complete an in-depth analysis of your medical files. All pathology will be retested, at no cost to you.

4 Best Doctors, helping you take control of your healthcare BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license. Best Doctors 50,000 medical specialists at your service Using Best Doctors global network of 50,000 specialists, the Harvard team identifies the best qualified expert(s) to make a final determination about your diagnosis and treatment. The Best Doctors specialist prepares a comprehensive report to summarize their findings, which either confirms or changes your diagnosis and treatment. Your Member Advocate will carefully review the report with you and will answer any questions you may have. You may share the report with your treating physician so you can work together to choose the most appropriate next steps. Your information is never shared with your employer or insurance company. The results speak for themselves In the past twenty years, Best Doctors has changed 22% of diagnoses, modified 61% of treatment plans and helped members avoid invasive procedures in 67% of reviewed cases. The Best Doctors global network Today the Best Doctors global network of specialists has grown to 50,000 specialists, including almost 2,000 Canadian physicians. No physician pays for the privilege of inclusion in the Best Doctors network there s only one way to be included: each of Best Doctors 50,000 specialists has been nominated by their peers as being the best in their field. Best Doctors Member Advocates Member Advocates can assist you in either English or French. Your Member Advocate will be dedicated to your case and will provide you with support and guidance you need to make informed decisions about your healthcare. About Best Doctors Founded in 1989, Best Doctors operates today in 30 countries, covering 15 million members including nearly 5 million in Canada alone. For more information about Best Doctors, contact them directly by calling BEST or visit 1 Access to a Canadian specialist requires a referral from your treating physician. 2 Expenses associated with medical treatment, travel and lodging relating to the FindBestDoc and FindBestCare services are your responsibility.

5 If you re lost in the healthcare system, we can help you find your way. Best Doctors 360º navigational tool helps members take control of their own healthcare. By providing ongoing oneon-one support, customized health coaching and access to local resources, Best Doctors 360º helps members navigate the healthcare system. Best Doctors 360º provides a wide range of health related information to all Best Doctors members, not only for those with a serious illness or condition. One simple phone call connects you to a Best Doctors Member Advocate, a Registered Nurse, who can provide you with the information you need to make healthcare decisions 1. Best Doctors 360º includes: BEST DOCTORS COMMUNITY: created to ensure each Best Doctors member has knowledge of the programs and services available to them in their local area, Best Doctors Community provides information such as public and private home care, respite resources, volunteer drivers to take them to medical appointments, pet and babysitting services, elder care, Meals on Wheels and local chapters of Foundations and Societies. Should a member have to travel for treatment, Best Doctors Community can provide information about lodging and other services in the treatment area, as well as Air Ambulance and other medical assisted travel services. BEST DOCTORS HEALTHGUIDE: a comprehensive database of medical programs and services, Best Doctors HealthGuide provides members with the answers they need to navigate the healthcare system. Information such as wait times, finding a local family doctor 2, drug funding programs, access to clinical trials, nutrition and wellness and health assessment tools are all part of Best Doctors HealthGuide. Additional details about Best Doctors 360º are available through our online modules at bestdoctorscanada.com/360navigation. Other Best Doctors services include: INTERCONSULTATION An in-depth review of a member s medical files, the InterConsultation confirms the right diagnosis and right treatment options, without the member leaving home. FINDBESTDOC If a member does not have one, Best Doctors will find a specialist and will arrange referrals 3, appointments and accommodations if out-of-town travel is required. 4 FINDBESTCARE While Best Doctors strives to work within the Canadian healthcare system, we will access hospital and doctor discounts if out-of-country care is necessary and will ensure vital information is sent to the medical specialists involved. 4 1 Best Doctors has used its best efforts to assemble the reference material available, but is not responsible for the information or services provided by the programs. 2 Based on availability in your area, Best Doctors does not endorse any specific physician. 3 Access to a Canadian specialist requires a referral from the member s treating physician. 4 Expenses associated with medical treatment, travel and lodging relating to FindBestDoc and FindBestCare services are the responsibility of the member. NAVIGATE YOUR HEALTHCARE

6 How do you look after your family if you don t know where to look? Best Doctors 360º navigation tool helps members and their families navigate the healthcare system and take control of their own care. Here are the stories of four Best Doctors members who discovered how useful Best Doctors 360º can be. Maria found a family physician. Returning to Ottawa after a number of years overseas, Maria* was unable to find a family physician and did not know where to turn. She called Best Doctors. Through Best Doctors 360º, Maria was provided with a list of family physicians in her area that were accepting new patients. Levi accessed clinical trials. After reviewing Levi s case, Best Doctors recommended a cancer treatment that was available only through clinical trials; unfortunately, Levi did not qualify for these trials. Levi s Best Doctors Member Advocate located the principal investigator for the study, as well as the pharmaceutical company that was providing funding, and requested a release of the medication on a compassionate basis after explaining Levi s situation. The Member Advocate connected Levi s local treating physician with the principal investigator for the clinical trial and Levi was able to receive the medication in his local treating hospital. Lily connected to volunteer services. During her InterConsultation for breast cancer, Lily needed a service that would drive her to her chemotherapy appointments. Through Best Doctors 360º navigation service, Lily s Member Advocate was able to locate several volunteer organizations in Lily s community that would drive her, free of charge. Dennis discovered additional government funding. Dennis* acted as a caregiver for a family member, whose worsening condition was becoming impossible for Dennis to deal with. He had neither the training nor the reserves of energy to continue. Through Best Doctors 360 navigation service Dennis found information about government funded homecare programs which provided both expert help and homecare equipment to create a safe environment for his loved one and family. For more information, call BEST (2378), visit bestdoctorscanada.com, or view our interactive presentation at bestdoctorscanada.com/360navigation BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license. *Names have been changed to protect member privacy. NAVIGATE YOUR HEALTHCARE

7 Imagine you ve been diagnosed with a serious illness. YOU LL HAVE A LOT OF QUESTIONS How can I confirm the diagnosis? What kind of treatment will I need? What will the treatment be like? What do I do next? What do I do first? Who can answer my questions? BEST DOCTORS recognizes that people with serious illnesses may lack the guidance and support essential to successfully access the best medical care. By connecting our members and their treating physicians with world renowned specialists, Best Doctors provides answers that mean a correct diagnosis and treatment recommendations, fewer invasive procedures, and better outcomes. Members don t have to leave home or incur any additional cost, and every step of the way a dedicated Member Advocate, a Registered Nurse is available for one-on-one support and guidance. For more information, view our interactive presentation at bestdoctorscanada.com/overview, call BEST (2378) or visit bestdoctorscanada.com

8 BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license. HOW BEST DOCTORS CAN HELP YOU CONNECT Call us at A Member Advocate, a Registered Nurse, will be dedicated to your case and will support you throughout the entire process. Your Member Advocate is available to speak with you whenever you have questions. It is important to note that Best Doctors does not replace your relationship with your current physician. Rather, we offer additional resources, support and information to you and your treating doctors. After you sign a Release of Medical Information form, we will begin to collect your medical records on your behalf. Your Member Advocate will take your complete medical history and will answer any questions you have about your diagnosis or treatment. The information you share will never be passed on to your employer or health insurance plan. Our multi-disciplinary INVESTIGATE team of Harvard-trained physicians completes an in-depth analysis of all medical information by deconstructing and reconstructing your diagnosis. All pathology is retested by a top pathologist at a Center of Excellence. Choosing from a worldwide network of 50,000 specialists, the team then identifies the best qualified expert(s) in your illness to make a final determination. The Best Doctors specialist ANSWER prepares a comprehensive report summarizing their findings that either confirms or changes your diagnosis and treatment options. Your Member Advocate will carefully review all the information with you and answer any questions you may have. You and your attending doctors get valuable insights from top experts and constant support from the Member Advocates at Best Doctors without leaving home. When you receive the report you and your treating physicians can work together to choose the most appropriate next steps. NAVIGATING THE HEALTHCARE SYSTEM WITH BEST DOCTORS 360 Our Best Doctors 360 TM healthcare navigation tool helps members take control of their own healthcare. Through access to resources, on-going one-on-one support and customized health coaching, Best Doctors 360 provides information members can use to advocate for their own care. Available to all Best Doctors members, Best Doctors 360 provides a wide range of information for all health related matters not only for serious illnesses or conditions. One simple phone call connects you to a Best Doctors Member Advocate who can provide you with the information you need to make informed decisions about your healthcare. Learn more through our interactive presentation at bestdoctorscanada.com/360navigation

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