Managed Web File Service Secure web-based document storage, file access and collaboration

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1 Managed Web File Service Secure web-based document storage, file access and collaboration Secure business data through automated backup and restore

2 Business Drivers Organisations face increasing complexity, costs and security issues relating to Enterprise Content Management and anywhere 24 x 7 user access to documents and data. The need for information management and sharing both within an organisation and externally with partners, suppliers and other third parties is driving the need for a cost effective, efficient and simple to implement and use web file storage solution. Contemporary approaches to content management often deliver an inadequate ROI, with issues such as high infrastructure and support costs, poor integration, capacity management, scalability, security and low user adoption. Web File Service InTechnology s Web File Service (WFS) delivers secure Internet based data storage, file access and simplified document management and collaboration as a managed service, offering applied value to both Public and Private Sector organisations. The service enables organisations to easily consolidate enterprise-wide content and provides users the ability to securely access information and collaborate via a standard web browser anytime, anywhere. This pay-per-use service is based on Xythos Softwares leading web-enabled document and content management WebFile Server application on which over two million users already depend. The service is accessed via the Internet or dedicated InTechnology WAN connection. The Education & Research sector is able to use existing JANET connectivity to access the service. InTechnology WFS offers numerous benefits including: Enables simple, secure anywhere data access via a web browser, removes cost and risk of existing methods of file transfer and document sharing ( , FTP). Provides document management functions such as WebDAV-compliant peer-group file sharing and file versioning, and enables records management. Lower capital and operational costs through consolidation or replacement of existing LAN file server infrastructure. Rapid deployment through use of industry-standard web technologies and optional integration with LDAP or other directory services. SLA-based service securely delivered via InTechnology s LANnet network or Internet connection with data protected by InTechnology s VBAK backup services.

3 How the Web File Server works Accessibility, security management and protection of stored files are core to the service 1 The Web File Service consists of one or more resilient application servers located at an InTechnology data centre. 4 The service is supported by 24x7 monitoring and management by the InTechnology Service Management Centre. 2 3 The web application servers connect to the customer network for LDAP user authentication. An automated backup copy of the data is stored at a geographically diverse InTechnology data centre. 5 User access to the service is achieved either over the Internet, JANET or via a secure connection over InTechnology's UK-wide MPLS network Service is Java-based and WebDAV-compliant and can be deployed within a web portal or as a standalone web application. This enables integration with existing LDAP user authentication solutions. The intuitive user interface enables simple remote file access, from any web browser. The service can also be provisioned to users as a network drive. Supporting infrastructure is deployed within secure InTechnology data centres with HM Government-rated and NHS Information Authority (NHSnet Code of Connection) accredited physical and network security.

4 WFS now everyone can have ubiquitous access to their data Issues Traditional methods of remote / offsite file access and document sharing require complex infrastructure and resource intensive management. attachments place considerable strain on systems mailboxes sizes, especially when distributed to many, not to mention the possible security exploits. Business continuity / disaster recovery requirements can place a burden on already stretched resources. Access to shared drives can be troublesome a trusted appliance must belong to the right domain and be connected to the internal network. Security and data integrity are increasing concerns Personal / share drive solutions are not easily scalable and are costly to provide. Features Secure anytime, anywhere data access via a standard web browser. Attachments are replaced with secure file links (URLs), that can be password protected and safely sent by or exchanged with other WFS users. WFS is a resilient managed service with built-in data protection. Data can be accessed via any Internet or WAN connected location. The service can be seen as a logical drive, it simply requires a software installation. The service is provisioned from secure data centres assessed to HM Government and NHS Standards and includes secure file access. The WFS service is infinitely scalable and designed to grow with the user base. Benefits Simplified on and offsite file access through an open-standards based system. Lower costs by eliminating VPNs, shared drives and associated support. Storage requirements can be eased as attachments are replaced by WFS links. Enables tighter control of distributed material which will not become dated. Document access is unaffected by site outage or disaster. An Internet connection is all that s required for access. The user can also set share privileges for document sharing. Confidence that data integrity is assured and aids compliance with audit and regulatory requirements. Pay-per-use model enables cost savings through per user account charging The WFS service is a cost effective way of providing easy to use document sharing functionality to our global community via the LBS Portal while avoiding license fees that are associated with alternatives that do not follow the open standards route, hosted in an architecture that has co-location and high resilience at its heart. Russell Altendorff, Director of Information Systems Division, London Business School

5 Service & support you re in safe hands InTechnology Managed Services are designed to make life as simple as possible, freeing organisations to invest their energies and resources in their core business. We recognise that cost control is high on today s business agenda and our service delivery, support and service management professionals work to ensure customer satisfaction while always seeking ways to help minimise costs. Service Delivery The Service Delivery team are responsible for the design and delivery of all Managed Services. Pre-sales our highly skilled consultants can recommend, demonstrate and source products or services to meet business objectives. Project Management experienced project managers ensure projects come in on time and to budget. Data Services the architecture, deployment and review of all storage-related services such as backup, archiving and replication, to ensure valuable data is managed securely. Network Services network-related (LANnet) services architecture and deployment such as IP Voice Connect, VPN and Internet. Support Priding ourselves on our customer service, we continue to invest in our people and systems including our 70 strong Customer Services operation. Our Service Management Centre team is certified to the highest industry standards and provides a central point of contact for all customer support calls and queries. 24x7x365 operation Multi-lingual, highly skilled & accredited Rapid issue resolution State of the art infrastructure and tools Online call logging, status monitoring and analysis Service Account Managers All of our customers benefit from a Service Account Manager (SAM). The SAM s role is to consider our clients evolving needs and make sure the services delivered remain appropriate, effective and efficient. Provide an accurate, complete picture of customers network & service usage trends Extract maximum value from the service to maximise return on investment An allocated and consistent point of contact for ongoing service delivery consultation

6 Unifying IT infrastructure InTechnology provides innovative IT infrastructure solutions, products and services to businesses, through a network of value-added resellers, systems integrators and consultants. The company employs 350 in the UK and has an annual turnover of 225m. InTechnology s offering unifies all areas of IT infrastructure to help organisations: Store data in the face of exponential growth in data volumes Manage data for optimum efficiency and reduced operational cost Protect data against ever-increasing threats, from malicious attacks to data loss Network data to capitalise on network-computing opportunities Liberate corporate data to maximise its value for the organisation More details about InTechnology (LSE, AIM: ITO) are available at Head Office Nidderdale House Beckwith Knowle Otley Road Harrogate HG3 1SA Tel: Fax: London Office First Floor 1 Threadneedle Street London EC2R 8AW Tel: Fax: Reading Office Building 1320 Arlington Business Park Theale Reading RG7 4SA Tel: Fax: Managed Services Enquiries: web: managedservices@intechnology.co.uk Copyright 2006 InTechnology plc. All rights reserved. VBAK is a registered trademark of InTechnology plc. All other brands, product names, trade names, trademarks and service marks used herein are the property of their respective owners.