BridgeBuilder helps you. gain access to the information. you need to drive your sales, marketing, and customer. service processes transforming
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1 Bridging Your Information Gap BridgeBuilder helps you gain access to the information you need to drive your sales, marketing, and customer service processes transforming your everyday data and processes into meaningful management information.
2 Who We Are About BridgeBuilder At BridgeBuilder, we help you gain access to the information you need to drive your sales and marketing processes and better manage your business. BridgeBuilder is a dependable ally and a strategic business partner. They re different because they are focused on our relationship, which means they put their energies into delivering quality customer service and results. Dave Lovelock Emergency One, Ocala, FL The people of BridgeBuilder have done a great job for us. Their experience and knowledge enabled them to educate us quickly, empower us to make informed decisions and helped us implement our CRM solution quickly. By meeting our project time lines and objectives, the solution was able to begin returning dividends immediately. Warren Johnson Meterorlogix, Minneapolis, MN We do this by implementing solutions that transform your everyday data and processes into meaningful management information. With an emphasis on process improvement and performance enhancement, our consultants leverage customer relationship management, custom report writing and data management tools to deliver powerful, business-changing results for you. Why We re Different At BridgeBuilder, we re different because we specialize in the implementation and ongoing support of customer relationship management, custom report writing and data management tools. Our extensive experience and large and referenceable client base speak volumes about our focus and expertise in these powerful knowledge-based tools. We re also different because we realize that trust and complete communication are the foundation upon which great relationships are based. We work hard to maintain our clients trust and we focus on proactive communication with our clients. We re told that our clients value our analysis and listening skills as well as our diligent follow up, continued support and concern for their success on an ongoing basis. But most of all, we re different because we re equally focused on our clients people and processes as we we are on the tools or technology involved in the solutions we deliver. We develop long-lasting relationships with our clients and come to view their unique business challenges and opportunities as our own. Our Values At BridgeBuilder, we value: Genuine Relationships with our clients, team members, vendors and alliance partners, where we come to know the people we work with well and develop long-lasting friendships based on trust, respect and integrity; Quality Service by understanding and then exceeding expectations and by making sure our commitments are kept, deadlines are met, timelines are followed, and results are measured and reported; Continuing Education and Certification for our team members, ensuring that our consultants are well-versed on the latest techniques and technologies to maximize our impact on your business; Knowledge Sharing with our clients, so that you have access to quality and affordable education on the tools and techniques we employ; Return on Investment for our clients, by establishing clear methods for measuring the difference our services will make and then holding ourselves, and our clients, accountable for producing a genuine ROI on the work that we do. VALUES
3 Our Team At BridgeBuilder, our core values enable us to attract top technology talent to join our team. Our people take pride in delivering client services that genuinely improve our clients businesses and their lives. We invest in ongoing education for our staff, enabling them to share their skills and knowledge with our clients. Where possible, we invest in certifications offered by our vendors, providing you additional assurance in our abilities with those tools. Our commitment to obtain these partner certifications on Crystal Decisions, SalesLogix, Salesforce.com, Microsoft CRM, DataFlux and Data Junction has enabled us to earn several partner leadership awards for delivering quality training and service including the GoldMine Rookie of the Year Award, SalesLogix Achievement Award and Crystal Decisions Training Partner of the Year Award. Our core values enable us to attract top technology talent to join our team. Our Clients With a range of solutions that span our clients businesses, and tailored services that include consulting as well as onsite and classroom educational offerings, we serve clients of virtually all types and sizes. At BridgeBuilder, we are able to make the most significant difference for those clients who are: Managing sales teams, juggling sales pipelines and forecasts and committed to run their sales processes professionally; Concerned about their ability to manage important customer or client information; Interested in learning how a higher level of customer intelligence will enhance their product and service offerings; Focused on revenue growth and cost maximization; Interested in cleaner more accurate data in their respective systems; Intrigued by the idea that there is more meaningful business intelligence that can come from their systems; Committed to lead their businesses from a position of knowledge. We have firsthand experience using technology to help our clients overcome their challenges and capitalize on the difference that real customer and business intelligence can make in their businesses. Our clients choose to work with us because we: Match people and processes to a system that will perform to meet their goals; Focus on relationships, assembling a project team with members of the client organization to manage the project; Educate our clients and prospects during the initial project definition process, throughout the implementation and then on an ongoing basis; Deliver classroom or customized training as a core focus of our company when education is often the most critical factor to client success; Promote a culture of goal-oriented teamwork, multi-tasking, and family-like relationships while leveraging individual contributions. TEAMWORK
4 Our Solutions RELATIO We were concerned about finding an organization that would understand the complexities of our business and tailor a solution to meet our needs. The people of BridgeBuilder have done a fabulous job understanding our unique needs and, even better, they have helped us better understand the nuances of the CRM solution so that we were better able to make the systems, process and people decisions involved in the implementation process. We would not have had the same positive result without their input and support. Vicki Hamilton The Weather Channel, Atlanta, GA At BridgeBuilder, we help you gain access to the information you need to drive your sales and marketing processes and better manage your business. We do this by transforming your everyday data into meaningful managerial information using a number of technology tools and techniques. We offer both Business Intelligence ( BI ) and Customer Relationship Management ( CRM ) solutions. Business Intelligence Solutions As a leader in your company, you require accurate, timely information to make the best decisions possible. Using Business Intelligence solutions, we can help you access, organize and then transform your company s current data, from a wide variety of sources within your business, into meaningful managerial information that will provide you the insight you need to help grow your business. We are skilled using a number of BI tools which we have chosen based upon their: Leadership position in the market; High value proposition; Neutrality of platform or technology; and their Ability to serve a wide range of small to enterprise level clients. Based upon these criteria, we have chosen to partner with Crystal Decisions, DataFlux, and Data Junction. As the de facto standard for reporting and analysis across the enterprise for many companies, Crystal Decisions solutions include Crystal Reports, Crystal Enterprise and Crystal Analysis. Crystal Reports and Enterprise are bundled with over 300 software applications, allowing you to standardize on these applications and make a singular technology investment throughout your organization. DataFlux is a leader in data quality management solutions that help us to correct the issue of data duplication in your database. DataFlux also allows us to quickly standardize your data and create business rules to prevent these data issues from reappearing in the future. With unparalleled flexibility, Data Junction s Integration Studio removes the barriers to integration, allowing you to integrate data from your many distributed applications, Web services, numerous data formats and standards, in a successful and cost-effective manner. SOLUTIONS
5 NSHIPS Customer Relationship Management Solutions At their very essence, our CRM solutions are designed to help you gain access to information to drive your revenues, enhance client or customer retention and maximize the effectiveness of your sales and marketing processes. To do this, we start by assessing and examining your current sales and marketing processes to determine methods for maximizing your system performance and overall efficiency and effectiveness. We can assist you in both the selection and implementation of a CRM solution (or the fine-tuning of your existing system) and in taking maximum advantage of the system in your business. The CRM solutions we ve chosen are leaders in the CRM market, fit the needs of our small and mid-sized clients and possess an integrated approach to sales, marketing data and overall customer data management. We help you gain access to the information you need to drive your sales and marketing processes and better manage your business. Salesforce.com, the leading hosted CRM application, helps our clients build longlasting relationships with their customers through its Professional and Enterprise editions for sales force automation, customer service and support, and marketing automation. With the ability to work off-line or connect real time via , Salesforce.com offers users the flexibility to access customer data from anywhere. Award-winning SalesLogix, is a sales-driven CRM solution that is easy to use and focused on driving sales performance in small to mid-sized businesses through Sales, Marketing, and Customer Support automation. Both SalesForce.com and SalesLogix were awarded with the PC Magazine Editors Choice awards in November Microsoft CRM integrates with other Microsoft mission critical systems. For organizations with a heavy investment in Microsoft technology (including Exchange, Active Directory Services, SQL Server and Windows 2000), Microsoft CRM is the preferred system. ACT! is one of the most popular contact management tools in use today by over 4 million sales professionals. Geared toward smaller organizations, ACT! offers flexibility and power at an affordable price. SERVICE
6 Our Services SER Our Approach At BridgeBuilder, we value knowledge sharing and delivering a genuine return on investment. Because our clients are unique, they need flexibility in the way they access our Business Intelligence and CRM services. Our Consulting and Education teams deliver customizable services as follows: The people of BridgeBuilder have provided us exceptional client service. We can count on them to have the answers, or to find them quickly, when we need their help. Even better, they are quick to offer suggestions and real-life examples that help us gain more use of our systems. We can count on them to followup with us and we feel that they genuinely care about our success. John Starr, Open Network, Clearwater, FL Needs analysis/evaluation of existing systems and process Sales and customer services process improvement Systems enhancement Data analysis and quality management Our Consulting Services At BridgeBuilder, we provide consulting services to assist clients in implementing and improving solutions to better manage their businesses. Whether it s enabling faster, easier access to critical analytical information or building or fine-tuning their client databases, we offer the following consulting services to improve your business: CRM Consulting Business Intelligence Consulting Data Quality Management Database Integration Database integration Data access and custom report writing On-site, remote, and telephone support Training Our client-focused approach is to clearly identify your business solution objectives and/or any problems you are experiencing. Once we have collaboratively agreed on our project objectives, BridgeBuilder develops a solutions approach and a tailored project plan to meet your needs. We place a high value on our client communications during projects and pay close attention to the resolution of customer service issues that arise. CRM Consulting Whether your organization consists of several people or several hundred, the proper implementation of a CRM solution by experienced professionals can save your company valuable time and effort and provide an immediate return on your investment in the application. At BridgeBuilder, we have implemented nearly one hundred CRM solutions successfully and can help you implement yours. Business Intelligence Consulting Accessing the critical data in your current systems in an easy-to-read and manageable format can be invaluable to making the right decisions in your business. We provide you with highly skilled consultants who have the knowledge to create your reports and can also assist in implementing new report writing tools. We offer custom report writing services to assist you in creating reports and administrative management services should you lack the staff or resources to do it yourself. CONSULTING
7 VICE Data Quality Management Eliminate the worry of data redundancy and inaccuracy of your client data by having our professionally trained staff monitor incoming data for consistency issues, consolidate duplicate members of the same firm, and find and eliminate duplicate customer records. Get the most out of your marketing dollars by making your data as accurate as possible. Data Integration Allow us to remove the barriers to integration across your applications and provide interconnectivity to a world of distributed applications, Web services, numerous data formats and standards, in a successful and costeffective manner. Eliminate the redundancy of re-keying critical data and enjoy the efficiencies and increased savings of these automated solutions. Training Services At BridgeBuilder, we offer a wide variety of classroom, custom on-site, webbased, and computer-based training in over fifty cities across North America. We offer training courses on several software partner products including: Salesforce.com Crystal Reports and Enterprise (we literally wrote several books on Crystal Reports!) SalesLogix ACT! Microsoft applications and Other related technologies Our training attendees include managers looking to gain maximum benefit from the solutions, employees working day-to-day with the applications themselves and technical staff who fine-tune these systems in your offices. Our experienced professionals make your classroom time enjoyable and productive. Respectful, considerate and knowledgeable, our certified trainers will keep you engaged in learning by using real-world examples and occasional humor. Our training clients range from small to enterprise-level organizations who are working to maximize the use of these tools in their business. Our training attendees include managers looking to gain maximum benefit from the solutions, employees working day-to-day with the applications themselves and technical staff who fine-tune these systems in your offices. Our students leave our classroom more proficient in the use of the applications, resulting in increased efficiency, more accurate input and output and ultimately enhanced performance in their positions. Whether you want to tailor our curriculum to address your specific business needs, or take advantage of one of our many regularly scheduled classes we have a course to fit your company s needs. TRAINING
8 Allow Us To Bridge Your Information Gap At BridgeBuilder, we are committed to help you transform your every-day data into meaningful managerial information that will help you grow your business. We welcome the opportunity to explore ways that we can assist you in meeting your sales, marketing and information objectives. For a no-charge consultation, contact us at or us at info@bridgebuilder.com BridgeBuilder. All rights reserved. Subject to change without notice. All trademarks and registered trademarks are the property of their respective owners. Contact us at visit our web site at, or us at info@bridgebuilder.com.
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