BridgeBuilder helps you. gain access to the information. you need to drive your sales, marketing, and customer. service processes transforming

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "BridgeBuilder helps you. gain access to the information. you need to drive your sales, marketing, and customer. service processes transforming"

Transcription

1 Bridging Your Information Gap BridgeBuilder helps you gain access to the information you need to drive your sales, marketing, and customer service processes transforming your everyday data and processes into meaningful management information.

2 Who We Are About BridgeBuilder At BridgeBuilder, we help you gain access to the information you need to drive your sales and marketing processes and better manage your business. BridgeBuilder is a dependable ally and a strategic business partner. They re different because they are focused on our relationship, which means they put their energies into delivering quality customer service and results. Dave Lovelock Emergency One, Ocala, FL The people of BridgeBuilder have done a great job for us. Their experience and knowledge enabled them to educate us quickly, empower us to make informed decisions and helped us implement our CRM solution quickly. By meeting our project time lines and objectives, the solution was able to begin returning dividends immediately. Warren Johnson Meterorlogix, Minneapolis, MN We do this by implementing solutions that transform your everyday data and processes into meaningful management information. With an emphasis on process improvement and performance enhancement, our consultants leverage customer relationship management, custom report writing and data management tools to deliver powerful, business-changing results for you. Why We re Different At BridgeBuilder, we re different because we specialize in the implementation and ongoing support of customer relationship management, custom report writing and data management tools. Our extensive experience and large and referenceable client base speak volumes about our focus and expertise in these powerful knowledge-based tools. We re also different because we realize that trust and complete communication are the foundation upon which great relationships are based. We work hard to maintain our clients trust and we focus on proactive communication with our clients. We re told that our clients value our analysis and listening skills as well as our diligent follow up, continued support and concern for their success on an ongoing basis. But most of all, we re different because we re equally focused on our clients people and processes as we we are on the tools or technology involved in the solutions we deliver. We develop long-lasting relationships with our clients and come to view their unique business challenges and opportunities as our own. Our Values At BridgeBuilder, we value: Genuine Relationships with our clients, team members, vendors and alliance partners, where we come to know the people we work with well and develop long-lasting friendships based on trust, respect and integrity; Quality Service by understanding and then exceeding expectations and by making sure our commitments are kept, deadlines are met, timelines are followed, and results are measured and reported; Continuing Education and Certification for our team members, ensuring that our consultants are well-versed on the latest techniques and technologies to maximize our impact on your business; Knowledge Sharing with our clients, so that you have access to quality and affordable education on the tools and techniques we employ; Return on Investment for our clients, by establishing clear methods for measuring the difference our services will make and then holding ourselves, and our clients, accountable for producing a genuine ROI on the work that we do. VALUES

3 Our Team At BridgeBuilder, our core values enable us to attract top technology talent to join our team. Our people take pride in delivering client services that genuinely improve our clients businesses and their lives. We invest in ongoing education for our staff, enabling them to share their skills and knowledge with our clients. Where possible, we invest in certifications offered by our vendors, providing you additional assurance in our abilities with those tools. Our commitment to obtain these partner certifications on Crystal Decisions, SalesLogix, Salesforce.com, Microsoft CRM, DataFlux and Data Junction has enabled us to earn several partner leadership awards for delivering quality training and service including the GoldMine Rookie of the Year Award, SalesLogix Achievement Award and Crystal Decisions Training Partner of the Year Award. Our core values enable us to attract top technology talent to join our team. Our Clients With a range of solutions that span our clients businesses, and tailored services that include consulting as well as onsite and classroom educational offerings, we serve clients of virtually all types and sizes. At BridgeBuilder, we are able to make the most significant difference for those clients who are: Managing sales teams, juggling sales pipelines and forecasts and committed to run their sales processes professionally; Concerned about their ability to manage important customer or client information; Interested in learning how a higher level of customer intelligence will enhance their product and service offerings; Focused on revenue growth and cost maximization; Interested in cleaner more accurate data in their respective systems; Intrigued by the idea that there is more meaningful business intelligence that can come from their systems; Committed to lead their businesses from a position of knowledge. We have firsthand experience using technology to help our clients overcome their challenges and capitalize on the difference that real customer and business intelligence can make in their businesses. Our clients choose to work with us because we: Match people and processes to a system that will perform to meet their goals; Focus on relationships, assembling a project team with members of the client organization to manage the project; Educate our clients and prospects during the initial project definition process, throughout the implementation and then on an ongoing basis; Deliver classroom or customized training as a core focus of our company when education is often the most critical factor to client success; Promote a culture of goal-oriented teamwork, multi-tasking, and family-like relationships while leveraging individual contributions. TEAMWORK

4 Our Solutions RELATIO We were concerned about finding an organization that would understand the complexities of our business and tailor a solution to meet our needs. The people of BridgeBuilder have done a fabulous job understanding our unique needs and, even better, they have helped us better understand the nuances of the CRM solution so that we were better able to make the systems, process and people decisions involved in the implementation process. We would not have had the same positive result without their input and support. Vicki Hamilton The Weather Channel, Atlanta, GA At BridgeBuilder, we help you gain access to the information you need to drive your sales and marketing processes and better manage your business. We do this by transforming your everyday data into meaningful managerial information using a number of technology tools and techniques. We offer both Business Intelligence ( BI ) and Customer Relationship Management ( CRM ) solutions. Business Intelligence Solutions As a leader in your company, you require accurate, timely information to make the best decisions possible. Using Business Intelligence solutions, we can help you access, organize and then transform your company s current data, from a wide variety of sources within your business, into meaningful managerial information that will provide you the insight you need to help grow your business. We are skilled using a number of BI tools which we have chosen based upon their: Leadership position in the market; High value proposition; Neutrality of platform or technology; and their Ability to serve a wide range of small to enterprise level clients. Based upon these criteria, we have chosen to partner with Crystal Decisions, DataFlux, and Data Junction. As the de facto standard for reporting and analysis across the enterprise for many companies, Crystal Decisions solutions include Crystal Reports, Crystal Enterprise and Crystal Analysis. Crystal Reports and Enterprise are bundled with over 300 software applications, allowing you to standardize on these applications and make a singular technology investment throughout your organization. DataFlux is a leader in data quality management solutions that help us to correct the issue of data duplication in your database. DataFlux also allows us to quickly standardize your data and create business rules to prevent these data issues from reappearing in the future. With unparalleled flexibility, Data Junction s Integration Studio removes the barriers to integration, allowing you to integrate data from your many distributed applications, Web services, numerous data formats and standards, in a successful and cost-effective manner. SOLUTIONS

5 NSHIPS Customer Relationship Management Solutions At their very essence, our CRM solutions are designed to help you gain access to information to drive your revenues, enhance client or customer retention and maximize the effectiveness of your sales and marketing processes. To do this, we start by assessing and examining your current sales and marketing processes to determine methods for maximizing your system performance and overall efficiency and effectiveness. We can assist you in both the selection and implementation of a CRM solution (or the fine-tuning of your existing system) and in taking maximum advantage of the system in your business. The CRM solutions we ve chosen are leaders in the CRM market, fit the needs of our small and mid-sized clients and possess an integrated approach to sales, marketing data and overall customer data management. We help you gain access to the information you need to drive your sales and marketing processes and better manage your business. Salesforce.com, the leading hosted CRM application, helps our clients build longlasting relationships with their customers through its Professional and Enterprise editions for sales force automation, customer service and support, and marketing automation. With the ability to work off-line or connect real time via , Salesforce.com offers users the flexibility to access customer data from anywhere. Award-winning SalesLogix, is a sales-driven CRM solution that is easy to use and focused on driving sales performance in small to mid-sized businesses through Sales, Marketing, and Customer Support automation. Both SalesForce.com and SalesLogix were awarded with the PC Magazine Editors Choice awards in November Microsoft CRM integrates with other Microsoft mission critical systems. For organizations with a heavy investment in Microsoft technology (including Exchange, Active Directory Services, SQL Server and Windows 2000), Microsoft CRM is the preferred system. ACT! is one of the most popular contact management tools in use today by over 4 million sales professionals. Geared toward smaller organizations, ACT! offers flexibility and power at an affordable price. SERVICE

6 Our Services SER Our Approach At BridgeBuilder, we value knowledge sharing and delivering a genuine return on investment. Because our clients are unique, they need flexibility in the way they access our Business Intelligence and CRM services. Our Consulting and Education teams deliver customizable services as follows: The people of BridgeBuilder have provided us exceptional client service. We can count on them to have the answers, or to find them quickly, when we need their help. Even better, they are quick to offer suggestions and real-life examples that help us gain more use of our systems. We can count on them to followup with us and we feel that they genuinely care about our success. John Starr, Open Network, Clearwater, FL Needs analysis/evaluation of existing systems and process Sales and customer services process improvement Systems enhancement Data analysis and quality management Our Consulting Services At BridgeBuilder, we provide consulting services to assist clients in implementing and improving solutions to better manage their businesses. Whether it s enabling faster, easier access to critical analytical information or building or fine-tuning their client databases, we offer the following consulting services to improve your business: CRM Consulting Business Intelligence Consulting Data Quality Management Database Integration Database integration Data access and custom report writing On-site, remote, and telephone support Training Our client-focused approach is to clearly identify your business solution objectives and/or any problems you are experiencing. Once we have collaboratively agreed on our project objectives, BridgeBuilder develops a solutions approach and a tailored project plan to meet your needs. We place a high value on our client communications during projects and pay close attention to the resolution of customer service issues that arise. CRM Consulting Whether your organization consists of several people or several hundred, the proper implementation of a CRM solution by experienced professionals can save your company valuable time and effort and provide an immediate return on your investment in the application. At BridgeBuilder, we have implemented nearly one hundred CRM solutions successfully and can help you implement yours. Business Intelligence Consulting Accessing the critical data in your current systems in an easy-to-read and manageable format can be invaluable to making the right decisions in your business. We provide you with highly skilled consultants who have the knowledge to create your reports and can also assist in implementing new report writing tools. We offer custom report writing services to assist you in creating reports and administrative management services should you lack the staff or resources to do it yourself. CONSULTING

7 VICE Data Quality Management Eliminate the worry of data redundancy and inaccuracy of your client data by having our professionally trained staff monitor incoming data for consistency issues, consolidate duplicate members of the same firm, and find and eliminate duplicate customer records. Get the most out of your marketing dollars by making your data as accurate as possible. Data Integration Allow us to remove the barriers to integration across your applications and provide interconnectivity to a world of distributed applications, Web services, numerous data formats and standards, in a successful and costeffective manner. Eliminate the redundancy of re-keying critical data and enjoy the efficiencies and increased savings of these automated solutions. Training Services At BridgeBuilder, we offer a wide variety of classroom, custom on-site, webbased, and computer-based training in over fifty cities across North America. We offer training courses on several software partner products including: Salesforce.com Crystal Reports and Enterprise (we literally wrote several books on Crystal Reports!) SalesLogix ACT! Microsoft applications and Other related technologies Our training attendees include managers looking to gain maximum benefit from the solutions, employees working day-to-day with the applications themselves and technical staff who fine-tune these systems in your offices. Our experienced professionals make your classroom time enjoyable and productive. Respectful, considerate and knowledgeable, our certified trainers will keep you engaged in learning by using real-world examples and occasional humor. Our training clients range from small to enterprise-level organizations who are working to maximize the use of these tools in their business. Our training attendees include managers looking to gain maximum benefit from the solutions, employees working day-to-day with the applications themselves and technical staff who fine-tune these systems in your offices. Our students leave our classroom more proficient in the use of the applications, resulting in increased efficiency, more accurate input and output and ultimately enhanced performance in their positions. Whether you want to tailor our curriculum to address your specific business needs, or take advantage of one of our many regularly scheduled classes we have a course to fit your company s needs. TRAINING

8 Allow Us To Bridge Your Information Gap At BridgeBuilder, we are committed to help you transform your every-day data into meaningful managerial information that will help you grow your business. We welcome the opportunity to explore ways that we can assist you in meeting your sales, marketing and information objectives. For a no-charge consultation, contact us at or us at 2003 BridgeBuilder. All rights reserved. Subject to change without notice. All trademarks and registered trademarks are the property of their respective owners. Contact us at visit our web site at, or us at

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION

FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION Toll- Free: 1(800) 609-8541 Website: http://www.pipeline-management.com How To Ensure A Successful CRM Implementation ABOUT THIS E-BOOK If you

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Everything Your Business Needs in a Server, Nothing it doesn t.

Everything Your Business Needs in a Server, Nothing it doesn t. Everything Your Business Needs in a Server, Nothing it doesn t. Ideal as a first server for small businesses with up to 25 users, Windows Small Business Server 2011 Essentials provides a cost-effective

More information

SOFTWARE, STRATEGIES, & SERVICES

SOFTWARE, STRATEGIES, & SERVICES SOFTWARE, STRATEGIES, & SERVICES for higher education SOLUTIONS OVERVIEW SINGULAR FOCUS For over four decades, Jenzabar has been dedicated to helping colleges and universities across the world thrive.

More information

CONVIO LUMINATE Q&A. Summary: Luminate is comprised of two suites: What is new:

CONVIO LUMINATE Q&A. Summary: Luminate is comprised of two suites: What is new: CONVIO LUMINATE Q&A MEDIA FAQs Summary: Convio Luminate is Convio s new, cloud-based constituent engagement solution designed to support the next decade of growth for enterprise-level nonprofits. Convio

More information

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global

More information

Your relationships. Your information. Your CRM.

Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. In short, this means CRM without compromise. Your processes for identifying prospects, acquiring customers,

More information

Attract Prospects, Win New Customers, Increase Repeat Business. Sales Marketing Customer Service & Support

Attract Prospects, Win New Customers, Increase Repeat Business. Sales Marketing Customer Service & Support In today s customer-led economy, sustaining your company s growth stems from: Empowering staff to manage, distribute and access the sales, marketing and service information that makes business move forward.

More information

Business Management Made Simpler

Business Management Made Simpler SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Business Management Made Simpler Successfully manage and grow your small business Successfully manage and grow your

More information

Customer Relationship Management

Customer Relationship Management It s about customers. M Microsoft Customer Relationship Management PUT YOUR CUSTOMERS AT THE CENTER OF YOUR BUSINESS Microsoft Customer Relationship Management THE GOAL: THE NEED: THE SOLUTION: Provide

More information

Make technology your business advantage

Make technology your business advantage Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Customer Relationship Management

Customer Relationship Management It s about customers. M Microsoft Customer Relationship Management PUT YOUR CUSTOMERS AT THE CENTER OF YOUR BUSINESS Microsoft Customer Relationship Management THE GOAL: THE NEED: THE SOLUTION: Provide

More information

when it comes. Benjamin Disraeli to be ready for opportunity The secret of success is What is CRM? Why CRM? About Agiline CRM

when it comes. Benjamin Disraeli to be ready for opportunity The secret of success is What is CRM? Why CRM? About Agiline CRM What is CRM? Customer Relationship Management (CRM) is a strategy and a corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer

More information

Business Intelligence Solutions for Gaming and Hospitality

Business Intelligence Solutions for Gaming and Hospitality Business Intelligence Solutions for Gaming and Hospitality Prepared by: Mario Perkins Qualex Consulting Services, Inc. Suzanne Fiero SAS Objective Summary 2 Objective Summary The rise in popularity and

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Contact Center TotalCare Enhanced Services

Contact Center TotalCare Enhanced Services ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.

More information

Overview & Highlights

Overview & Highlights Overview & Highlights Empower staff with the tools to leverage sales, marketing and customer service information and build long-term customer relationships, win more deals, and accelerate your business

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

OVERVIEW Intelligent Communication Solutions for Law Firms

OVERVIEW Intelligent Communication Solutions for Law Firms OVERVIEW Intelligent Communication Solutions for Law Firms IP Office the Intelligent Communications solution for small and midsize law firms avaya.com 2 Millions of users in small and midsize businesses

More information

Products CRM and Business Intelligence for DNA

Products CRM and Business Intelligence for DNA Products CRM and Business Intelligence for DNA Leverage Your Financial Institution s Rich, Robust Data to Analyze Performance and Build Stronger Accountholder Relationships Products Knowledge is power.

More information

Introducing Microsoft SharePoint Foundation 2010 Executive Summary This paper describes how Microsoft SharePoint Foundation 2010 is the next step forward for the Microsoft fundamental collaboration technology

More information

10 ACD/CRM Questions Answered. Table of Contents

10 ACD/CRM Questions Answered. Table of Contents 10 ACD/CRM Questions Answered Table of Contents INTRODUCTION 1 1) What are the basics? 1 2) We already have integrated our ACD with a CRM...Haven t we? 1 3) What Can I Expect for CRM Availability Beyond

More information

CONTACT CENTER PERFORMANCE ASSURED

CONTACT CENTER PERFORMANCE ASSURED CONTACT CENTER PERFORMANCE ASSURED DELIVER CUSTOMER EXPERIENCE WITHOUT COMPROMISE envisioninc.com HISTORY OF INNOVATION It s terrific that these products are on one platform from a single vendor it has

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

Avanade Develops Innovative Technologies for TASER

Avanade Develops Innovative Technologies for TASER AVANADE CASE STUDY Avanade Develops Innovative Technologies for TASER TASER Boosts Internal and External Communication and Allows for Online Background Checks designs and manufactures stun guns used by

More information

LASTING CONNECTIONS. Best-in-class professional services for the hospitality industry. TRANSFORMING HOSPITALITY BY BUILDING

LASTING CONNECTIONS. Best-in-class professional services for the hospitality industry. TRANSFORMING HOSPITALITY BY BUILDING Professional Services Best-in-class professional services for the hospitality industry. Software Implementation Comprehensive Training Consulting & Gap Analysis Hospitality Technical Services Disaster

More information

Deloitte: delivering richer, responsive online experiences to users worldwide.

Deloitte: delivering richer, responsive online experiences to users worldwide. Deloitte: delivering richer, responsive online experiences to users worldwide. Deloitte Touche Tohmatsu Limited delivers compelling web presence to its diverse global network of member firms with Adobe

More information

SageCRM Product Overview

SageCRM Product Overview SageCRM Product Overview A complete view of your organization s customer interactions SageCRM is an easy-to-use, fast-to-deploy, feature-rich Customer Relationship Management solution with out-of-the-box

More information

ClientCare Additional Solutions and Services Reliable service and support that s right for you.

ClientCare Additional Solutions and Services Reliable service and support that s right for you. ClientCare Reliable service and support that s right for you. At Sage Software, we take pride in providing our customers with a wide choice of world-class support and service plans. Our ClientCare offerings

More information

Cincom Business Intelligence Solutions

Cincom Business Intelligence Solutions CincomBI Cincom Business Intelligence Solutions Business Users Overview Find the perfect answers to your strategic business questions. SIMPLIFICATION THROUGH INNOVATION Introduction Being able to make

More information

How to Lead a CRM Planning Workshop

How to Lead a CRM Planning Workshop How to Lead a CRM Planning Workshop APracticalGuideforLaunchingaSuccessfulCRMInitiative www.ismsystems.com 2008IntegratedSalesManagement Page1 Why Hold a CRM Planning Workshop? Challenge: You are buying

More information

Benefits of Web-Based Customer Management F A E C. QuickBooks Products and OASIS CRM Your True Total Business Solution. Solutions to Extend Track

Benefits of Web-Based Customer Management F A E C. QuickBooks Products and OASIS CRM Your True Total Business Solution. Solutions to Extend Track F A E C BP Benefits of Web-Based Customer Management QuickBooks Products and OASIS CRM Your True Total Business Solution Solutions to Extend Track 2006 Intuit Inc. All rights reserved. What Is CRM? An

More information

HARNESS IT. An introduction to business intelligence solutions. THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS

HARNESS IT. An introduction to business intelligence solutions. THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS HARNESS IT. An introduction to business intelligence solutions. THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS THE SITUATION Data is growing exponentially in size and complexity. Traditional analytics

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

Improving Business Insight

Improving Business Insight Improving Business Insight A GUIDE FOR SMALL AND MID-SIZED BUSINESSES Why Does Understanding Business Data Matter for Your Company? You know your business better than anyone else, and making decisions

More information

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER

Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Predictive Intelligence: Moving Beyond the Crystal Ball BEST PRACTICES WHITE PAPER Table of Contents Introduction...1 Business Challenge...1 A Solution: Predictive Intelligence...1 > Dynamic Thresholding...2

More information

Cincom Synchrony. Cincom Synchrony. Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM

Cincom Synchrony. Cincom Synchrony. Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM Cincom Synchrony Cincom Synchrony Multi-channel customer experience management SIMPLIFICATION THROUGH INNOVATION TM Restore the intimacy Today s customers are more sophisticated and demanding than ever,

More information

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity?

Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Executive Briefing Outsourcing your Enterprise Management Services - IT Challenge or Business Opportunity? Contents Introduction Outsourcing Opportunities Challenges SAP Outsourcing Models Selecting the

More information

Perfect Customer Relationship Management (CRM) System

Perfect Customer Relationship Management (CRM) System Al-Andalus Software Development & Technology Co. Perfect Customer Relationship Management (CRM) System Product Overview Overview Perfect Customer Relationship Management (CRM) System empowers your sales,

More information

Step Up to Microsoft Dynamics GP

Step Up to Microsoft Dynamics GP Step Up to Microsoft Dynamics GP BENEFITS Do more with your business. Take advantage of significant additional functionality found in Microsoft Dynamics GP, including project tracking, analytical accounting,

More information

Windows Small Business Server 2011 Premium Add-on

Windows Small Business Server 2011 Premium Add-on Windows Small Business Server 2011 Premium Add-on (SBS) 2011 Premium Add-On gives small businesses a flexible and costeffective solution for deploying additional servers on a network running Windows SBS

More information

The Cloud. for Everybody While cloud solutions appeal to IT and the center, there is also an obvious appeal to the corporation overall. Win! Win! Win!

The Cloud. for Everybody While cloud solutions appeal to IT and the center, there is also an obvious appeal to the corporation overall. Win! Win! Win! tech line / dec 2012 Win! Win! Win! The Cloud Contact Center Has Something for Everybody While cloud solutions appeal to IT and the center, there is also an obvious appeal to the corporation overall. By

More information

Move your CAD to the Cloud

Move your CAD to the Cloud Move your CAD to the Cloud You know that it would be smart to move your CAD files to a place where everyone can access them, from anywhere. The Cloud makes that possible for your company. Who wouldn t

More information

Marketing Automation User; 2010 marketing review notes and 2011 plans

Marketing Automation User; 2010 marketing review notes and 2011 plans Marketing Automation User; 2010 marketing review notes and 2011 plans Each December we ask our marketing customers if they would like to participate in a short, informal yearend review. The scope of the

More information

System x x86 servers from Lenovo achieve top customer satisfaction scores. January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.

System x x86 servers from Lenovo achieve top customer satisfaction scores. January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x x86 servers from Lenovo achieve top customer satisfaction scores January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell

More information

CRM. Know your business. Grow your business.

CRM. Know your business. Grow your business. CRM Know your business. Grow your business. Welcome to Sage CRM Sage CRM is an affordable, adaptable and easy to use CRM solution designed with the needs of small and medium sized companies at its core.

More information

Marketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer

Marketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer marketzone Marketers today live in the world of the always-connected customer... and cannot afford to waste dollars on campaigns that may or may not be working. Marketers today live in a fast-paced world

More information

Scoring Sales and Stretching Marketing Dollars SECRETS OF WEB-BASED SALES AND MARKETING MANAGEMENT REVEALED

Scoring Sales and Stretching Marketing Dollars SECRETS OF WEB-BASED SALES AND MARKETING MANAGEMENT REVEALED Scoring Sales and Stretching Marketing Dollars SECRETS OF WEB-BASED SALES AND MARKETING MANAGEMENT REVEALED Meeting Today s Challenges Head-On In today s fast-paced business environment, companies are

More information

Achieving Results Through Genuine Leadership TM

Achieving Results Through Genuine Leadership TM Achieving Results Through Genuine Leadership TM T R A I N I N G Struggling daily with tough business issues and essential goals, organizations are prepared when genuine leaders are eager to live out the

More information

Transforming the Construction Industry. The Project Pipeline Story

Transforming the Construction Industry. The Project Pipeline Story Transforming the Construction Industry The Project Pipeline Story Executive Summary: This paper discusses how The Blue Book Building and Construction Network used its hundred years of domain expertise

More information

Sage 100 ERP 2014 Connect your business.

Sage 100 ERP 2014 Connect your business. Sage 100 ERP 2014 Connect your business. The foundation for connecting your business to provide a better customer experience, increase revenue, and make better business decisions New web and mobile functionality:

More information

World-Renouned Services

World-Renouned Services World-Renouned Services Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in: Agile Solutions Infrastructure Support Services Application

More information

Table of contents. 1. Introduction. 1.1 Training Products. 1.2 Training Enrollment. 2. Advanced Architect Course. 3.

Table of contents. 1. Introduction. 1.1 Training Products. 1.2 Training Enrollment. 2. Advanced Architect Course. 3. Table of contents 1. Introduction 1.1 Training Products 1.1.1 Certification Courses 1.1.2 Tailored Training Sessions 1.1.3 Self-paced Online Training 1.2 Training Enrollment 1.2.1 How to enroll? 1.2.2

More information

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions

Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions Transform your Contact Center into a Relationship Platform with PositiveEdge Solutions NEXT GENERATION MULTI CHANNEL CONTACT CENTER PLATFORM Being a vital link to the customers they serve, Contact Centers

More information

solutions M i c r o s o f t D y n a m i c s S L 6. 5 E n h a n c e m e n t s formerly Microsoft Business Solutions Solomon Build a Better Business

solutions M i c r o s o f t D y n a m i c s S L 6. 5 E n h a n c e m e n t s formerly Microsoft Business Solutions Solomon Build a Better Business solutions M i c r o s o f t D y n a m i c s S L 6. 5 E n h a n c e m e n t s formerly Microsoft Business Solutions Solomon Build a Better Business Microsoft Dynamics SL 6.5 Enhancements Table of Contents

More information

Made to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies

Made to Fit Your Needs. SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solution Overview SAP Solutions for Small Businesses and Midsize Companies SAP Solutions for Small Businesses and Midsize Companies Made to Fit Your Needs. Designed to Help You Grow. Becoming a Best-Run

More information

GROWTH. Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth

GROWTH. Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth GROWTH Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth

More information

Business Intelligence

Business Intelligence Transforming Information into Business Intelligence Solutions Business Intelligence Client Challenges The ability to make fast, reliable decisions based on accurate and usable information is essential

More information

Raising the Bar for Business CRM Solutions

Raising the Bar for Business CRM Solutions Raising the Bar for Business CRM Solutions Introduction If you own or run a business, you know how important it is to manage the relationships you have with your business s internal and external stakeholder

More information

BlackBerry Business Solutions for Sales

BlackBerry Business Solutions for Sales BlackBerry Business Solutions for Sales Ideal solutions for SALES ON THE GO AND ON THE SPOT. About BlackBerry Business Solutions. BlackBerry Business Solutions are about much more than wireless email.

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

REVAMP YOUR TRAINING 7 STEPS TO A SUCCESSFUL BLENDED LEARNING PROGRAM

REVAMP YOUR TRAINING 7 STEPS TO A SUCCESSFUL BLENDED LEARNING PROGRAM REVAMP YOUR 7 STEPS TO A SUCCESSFUL BLENDED LEARNING PROGRAM BY STEVE O BRIAN, VICE PRESIDENT, CHRONUS CORPORATION WITH KAREN DU FOUR DES CHAMPS, & DEVELOPMENT EXPERT, AUTHOR, SPEAKER, AND CONSULTANT PROGRAM

More information

Sage Software Accountants Network

Sage Software Accountants Network The Sage Software Accountants Network is the leading resource for accounting professionals like you, providing flexible access to information, software, and support, to enable you to better manage your

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

PIVOTAL CRM. CRM that does what you want it to do BROCHURE

PIVOTAL CRM. CRM that does what you want it to do BROCHURE PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect

More information

Customer Relationship Management and how you can. use CRM technology to manage and grow your business.

Customer Relationship Management and how you can. use CRM technology to manage and grow your business. Customer Relationship Management and how you can use CRM technology to manage and grow your business. What is Customer Relationship Management? Customer Relationship Management (CRM) is undoubtedly one

More information

Your data. Our expertise.

Your data. Our expertise. Your data. Our expertise. Smart Approac h. Proven Results. Banks of all sizes are looking for growth in customers, in accounts, in balances, in revenue, in returns. Splawn & Ward s single focus is helping

More information

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS

SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS SAP BusinessObjects SOLUTIONS FOR ORACLE ENVIRONMENTS BUSINESS INTELLIGENCE FOR ORACLE APPLICATIONS AND TECHNOLOGY SAP Solution Brief SAP BusinessObjects Business Intelligence Solutions 1 SAP BUSINESSOBJECTS

More information

Protecting Your Production Document Output From Catastrophe

Protecting Your Production Document Output From Catastrophe WHITE PAPER DOM Disaster Recovery June 2013 Protecting Your Production Document Output From Catastrophe Delivering Performance Contents 3 3 Solutions 3 Benefits 3 4 5 Reinstall or Image Backup 5 Standby

More information

The cloud that s built for your business.

The cloud that s built for your business. The cloud that s built for your business. This is the Microsoft Cloud. Each and every business is unique. From healthcare to retail, manufacturing or finance no two businesses operate the same way. That

More information

Improve Customer Loyalty with Customer Relationship Management (CRM) Software

Improve Customer Loyalty with Customer Relationship Management (CRM) Software Martin and Associates May 2009 www.martinandassoc.com Volume 17, Issue 2 Improve Customer Loyalty with Customer Relationship Management (CRM) Software ACT! by Sage SageCRM ACT! by Sage is a feature-rich,

More information

OVERVIEW Intelligent Communication Solutions for Health Care Firms

OVERVIEW Intelligent Communication Solutions for Health Care Firms OVERVIEW Intelligent Communication Solutions for Health Care Firms Avaya IP Office the Intelligent Communications solution for today s small and midsize health care firms avaya.com 2 Millions of users

More information

Sales & Marketing Services & Strategy

Sales & Marketing Services & Strategy Sales & Marketing Services & Strategy Planning Development Implementation Our Approach We have a passion for helping companies make sales and marketing easier. We want you to receive first class solutions

More information

Harness the Power of Partnership Everything is possible when you have the right partner.

Harness the Power of Partnership Everything is possible when you have the right partner. Technology Success Accelerate Harness the Power of Partnership Everything is possible when you have the right partner. Avnet Technology Solutions, Americas Intelligent Collaboration Disruptive technologies

More information

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention ROI BUSINESS USE CASE FEBRUARY 2015 CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention 95% of our customers recognized and confirmed the skills problem in their

More information

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN WAYS TO AVOID ERP IMPLEMENTATION FAILURE SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION................................ 3 UNDERSTAND YOUR CURRENT SITUATION............ 4 DRAW

More information

Executive Brief. The changing business landscape. Mobility impact on B2B Decision making

Executive Brief. The changing business landscape. Mobility impact on B2B Decision making FieldSalesPro 1 Executive Brief The changing business landscape The market dynamics are changing and world has now become smaller and inter-connected place. Disruptive technological innovations have transformed

More information

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value.

SYMANTEC MANAGED SECURITY SERVICES. Superior information security delivered with exceptional value. SYMANTEC MANAGED SECURITY SERVICES Superior information security delivered with exceptional value. A strong security posture starts with a smart business decision. In today s complex enterprise environments,

More information

Dell Connected Learning for Schools. Transforming Education for the Digital Age

Dell Connected Learning for Schools. Transforming Education for the Digital Age Dell Connected Learning for Schools Transforming Education for the Digital Age This document was created to provide Dell s point of view for primary and secondary schools and contains the following sections:

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

Normal CRM Activities with Synergy

Normal CRM Activities with Synergy Normal CRM Activities with Synergy (866) 227-0221 www.synergyexpert.com Terminology Used by Synergy Common Synergy Terms we will be discussing will include: Resources / Persons - Employees of your organization

More information

Medical Device Connectivity Platform

Medical Device Connectivity Platform Medical Device Connectivity Platform THE COGNITA PLATFORM allows you to remotely manage, update, locate, and understand the use of your entire fleet of devices in the field. Minnetronix provides best-in-class,

More information

Cloud CRM. Scalable solutions for enterprise deployment

Cloud CRM. Scalable solutions for enterprise deployment Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated

More information

Guide to the SAP Extended Business Program

Guide to the SAP Extended Business Program Guide to the SAP Extended Business Program Table of Contents 5 Program Overview: Building Stronger Relationships Program Purpose Your Role 6 SAP Solutions for the SME Market SAP Business One SAP Business

More information

Improving Inside Sales Production with Automation

Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations

More information

ECM AS A CLOUD PLATFORM:

ECM AS A CLOUD PLATFORM: ECM AS A CLOUD PLATFORM: KEEP IT SIMPLE TABLE OF CONTENTS ECM as a Cloud Platform 2 What is a Cloud Platform? 2 What is a Cloud Application? 3 SpringCM The World s Leading ECM Cloud Platform Provider 6

More information

EC ADVANCE Experts in Business Management Solutions and CRM

EC ADVANCE Experts in Business Management Solutions and CRM EC ADVANCE CORPORATE OVERVIEW EC ADVANCE Experts in Business Management Solutions and CRM At, our services and software solutions improve productivity, streamline business processes, and provide greater

More information

Incode Court Case Management Software. Improve processes and exceed citizens expectations

Incode Court Case Management Software. Improve processes and exceed citizens expectations Incode Court Case Management Software Improve processes and exceed citizens expectations Empowering Municipal Courts to Efficiently Manage Court Calendars, Scheduling & Reporting From managing overloaded

More information

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk Your Guide to Navigating the Cloud www.ukcloudalliance.co.uk 0800 138 4443 Sharing knowledge, ideas and innovation Welcome to the UK Cloud Alliance. Medium sized UK companies tell us they want the best

More information

Sage Software Accountants Network

Sage Software Accountants Network Sage Software Accountants Network To Better Guide Your Clients To Better Grow Your Practice 1715 North Brown Road Lawrenceville, GA 30043 For more information about the Sage Software Accountants Network

More information

The Simple Solution to Web Based Recruiting

The Simple Solution to Web Based Recruiting The Simple Solution to Web Based Recruiting Cyber Recruiter helps Recruiters, Hiring Managers, Approvers, and Applicants manage and communicate during the recruiting process to help get open positions

More information

Unify your service data for a 360 O view of your business. ALLIANCE. Business Intelligence

Unify your service data for a 360 O view of your business. ALLIANCE. Business Intelligence Unify your service data for a 360 O view of your business. ALLIANCE Business Intelligence A fully integrated solution to help you optimize your overall Service Lifecycle Management strategy. The Astea

More information

CONVIO LUMINATE TM ONLINE FUNDRAISING CRM ANALYTICS

CONVIO LUMINATE TM ONLINE FUNDRAISING CRM ANALYTICS CONVIO LUMINATE TM ONLINE FUNDRAISING CRM ANALYTICS WELCOME TO CONVIO LUMINATE TM You need new ways to reach your supporters. To break down data silos and get the full picture of your data. To see online

More information

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions Motorola Enterprise Mobility Services Maximize the value of your mobility solutions Motorola Enterprise Mobility Services: Service with a difference for maximum success and maximum business advantage

More information

Everything You Need To Know About SAP Business One

Everything You Need To Know About SAP Business One Everything You Need To Know About SAP Business One General Knowledge 1. What is SAP? SAP stands for Systems, Applications, and Products in Data Processing. SAP is a world-wide market and technology leader

More information