For Professional Services and IT Organizations

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1 For Professional Services and IT Organizations People, processes and technology are the cornerstones for business leaders in today s changing landscape. Unfortunately, maintaining competitive advantage, revenue growth and profitability is increasingly more difficult as business models become more complex. Businesses now need to work smarter, plan better and manage customer relationships across the entire lifecycle. Sustained success requires moving beyond manual methods and processes, making more informed investment and resourcing decisions and continuing to eliminate inefficiency. The key is better, more efficient management of investments, projects and resources, including product development lifecycles, services delivery and IT initiatives. The key is Changepoint. We chose not just the product but the company when we selected Changepoint, and I can confidently say we have not been disappointed in either decision. Global Operations Risk Director, Steria

2 We use Changepoint as a financial management tool within VMware; we are able to track all of the data from the inception of a contract all the way through delivery and revenue recognition. Project Manager, VMware What is Changepoint? Changepoint is a comprehensive solution addressing the unique needs of global services, IT and product development teams while facilitating cross-team collaboration. With more than 20 years experience creating best practices service processes and reporting, Changepoint is the global market leader in services automation, giving you complete real-time visibility into projects, investments and resources for informed business planning and financial control. Our flexible, powerful solution enables growth, promotes financial health and improved efficiency for our global customers. Changepoint combines professional services automation (PSA), project portfolio management (PPM) and new product development (NPD) with powerful business analytics to provide total operational visibility and control over your strategic business portfolios. Changepoint PSA, PPM and NPD Professional Services Automation: A single automated solution that drives services, growth and profitability by managing every stage of a customer engagement, from initial meeting through revenue recognition. Project Portfolio Management: Provides an integrated view into projects, investments, resources and applications across business units for informed business planning and decision making. New Product Development: Automate and manage the product lifecycle, from initial engagement to delivery, to drive stronger return from your product portfolio.

3 Changepoint Triple Play Advantage Changepoint, implemented across the entire enterprise, can provide the necessary insight and best practice processes and reports to meet the critical demands for successful management of a technology company. The advantage of managing all three processes from one system allows product-centric technology companies to: Drive services growth with strong margins Deliver a competitive product and services mix for high ROI Reduce the amount of disparate systems to be managed Leverage one system for real-time visibility across the organization for improved decision making As we have grown, as our users have matured, and as our processes have matured, we have always been able to turn to Changepoint for support. It s allowed us to achieve efficiencies in our business and conduct it in a highly consistent way, even in the midst of nine acquisitions and massive growth. Vice President of IT Services, Presidio

4 What Can Changepoint Do For You? For the CEO/COO: Changepoint understands that CEOs need to establish a direction that allows them to weather change while continuing to grow revenue, capture market share and build lasting, highly profitable customer relationships. Changepoint helps CEOs better focus on business priorities, with end-to-end visibility and realtime reporting. For the CFO: Finance is responsible for managing risk and finance leaders increasingly serve as catalysts for change in their organization. Services organizations have become a highly strategic and value-generating part of their business, offering competitive differentiation while contributing directly to revenue growth and profitability. With Changepoint support, CFOs can focus on growing top-line service revenues while maintaining bottom-line cost control and profitability. For the VP Product Development: Product development teams must create innovative products that meet customer needs and drive revenue. They need to keep an ear to the ground at all times to understand the changing market; identify new trends; and respond to customer demands. Changepoint helps define and mature productdevelopment processes, align new product development with service delivery, and tap into customer experience to build and enhance highly competitive products. For the CIO: Today, CIOs need to be innovators in their organization, aligning IT initiatives with business goals, ensuring the right business decisions and investments are made at the right time to fuel growth. Changepoint helps manage key financial resources and optimize human resources, while providing visibility into key portfolios to manage the IT lifecycle from investment decisions through project delivery and application portfolio management. For the VP Services: As companies seek to improve competitive positioning, grow the business and drive increased customer value, services organizations play an increasingly strategic role in the business, and services leaders have new levels of accountability and require financial transparency to make better management decisions while building a highly effective and efficient services team. Changepoint helps drive strong margins, skillfully manage projects, optimize resources, deliver a competitive product and services mix, and maintain top-line revenues with bottom-line profitability.

5 Why Choose Changepoint? Product Maturity: Best-in-breed solution with global enterprise deployments ranging from 100 to 30,000+ users. Recognized Leader: Recognized as a Leader in Gartner s IIPA Magic Quadrant since 2005, IDC s PPM Marketscape since 2011 and most installed PSA Platform TSIA Technology Member Survey Return on Investment: The right product, a wellmanaged implementation and an ongoing focus on adoption ensures you realize maximum value from your Changepoint investment. Unlocking the Value Of Your Changepoint Investment Changepoint Accelerators: Choose from a suite of Accelerators to quick-start customer adoption of best practices for PSA, PPM and NPD. Changepoint Accelerators are pre-configured packages to deliver maximum business value from your Changepoint investment. Advanced Business Analytics: Changepoint s embedded Business Analytics allow organizations to better interpret business information, enabling improved execution of business strategy. Gain the insight and control you need to make better financial and business decisions quickly. Mobility: Changepoint s advanced mobile solution offers real-time access to data and ensures your people work smarter and faster, no matter where they are. Expanding the Value of Your Changepoint Investment Integration: Deploying a solution to help automate critical project-based business processes will deliver significant business improvement and operational efficiencies. Connecting that value to your other missioncritical business systems completes the picture whether you are a services-based organization within a product company or an IT group. As a critical business driver, your PPM solution should fit seamlessly within your working environment, integrating with your desktop tools, enterprise applications and internal portals without multiple logins. Guardian Services: Changepoint Guardian Services offer a series of services engagements, designed to help our customers meet their business goals, drive value and find new ways to leverage their investments in Changepoint. With the option to choose from a selection of prepackaged or customizable services components, Changepoint customers can easily find solutions to meet their own specific requirements. Delivery Options: Customers can select from three different delivery options: SaaS, on-premises or hosted. With Changepoint, customers have the flexibility to easily transition between options as their business needs change. When Do You Need Changepoint? At what point do all the disparate tools and spreadsheets become a business liability? While that moment may vary from one organization to another, the time to consider professional services automation (PSA) software as a business must-have is when your services organization needs to scale and has difficulty balancing typical key performance indicators such as driving revenue growth with increasing margins and improved customer satisfaction. So, when do you need Changpoint? How about now? The complexity in our business today demands a solution that will allow us to manage our products and engagements, run our business efficiently and make money. Changepoint is flexible and has proven it can grow with our business. Commercial Operations Manager, Hydro Tasmania

6 ABOUT CHANGEPOINT Changepoint manages critical customer business processes allowing technology services and IT teams to deliver more customer value, make smarter business decisions, and achieve new efficiencies, while operating with strong financial acumen. Recognized year over year as a market leader, Changepoint s professional services automation and project portfolio management software is relied upon by leading technology companies, and service focused IT organizations worldwide. Changepoint is headquartered in Toronto, Canada. Stay Informed and Connected Online Stay connected with Changepoint: or on social media. Changepoint World Headquarters 30 Leek Crescent, Suite 300 Richmond Hill, ON L4B 4N4 Canada 2014 Changepoint Canada ULC Changepoint products and services listed within are trademarks or registered trademarks of Changepoint Canada. Other names may be trademarks of their respective owners

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