Dental Workshop. Take part in the only program dedicated solely to the dental liability insurance industry!

Transcription

1 Register by February 24 and Save $100! Take part in the only program dedicated solely to the dental liability insurance industry! Dental Workshop March 28 30, 2012 Charleston Place Hotel Charleston, South Carolina

2 There is only one insurance industry meeting in 2012 that focuses solely on dental liability: The PIAA Dental Workshop! Insurance industry meetings with general content are a dime a dozen. But this is the only workshop that provides a forum dedicated solely to the dental liability insurance industry. So plan now to join your colleagues on March 28 30, at the luxurious Charleston Place Hotel in Charleston, South Carolina for the 2012 PIAA Dental Workshop! The workshop content is developed exclusively to meet the needs of PIAA member-company professionals involved with dentistry: insurance professionals in claims, risk management, and underwriting, dentists, oral surgeons, and legal counsel as well as anyone else with a stake in the liability issues that arise in dentistry and oral surgery practice. The focus of this year s Dental Workshop is Complications in the Dental Office. This theme gives attendees an opportunity to take an in-depth look at critical issues that all too often give rise to dental liability claims and the various strategies that can be employed to reduce these risks. In addition, the agenda features an update on the performance of the dental professional liability insurance industry as a whole, and how its results compare to those of the medical professional liability insurance industry. Don t miss this opportunity to share ideas, deliberate potential strategies, and discuss the key national trends and issues that are impacting your company now and into the future. If you attend only one insurance industry educational meeting this year, make it the PIAA Dental Workshop. No other program can offer you as much timely, cutting-edge information on dental liability as this one. Discover Charleston! Charleston, South Carolina, is one of America's historical gems, affording a very special opportunity for relaxation, education, and luxury. With its many colonial-era churches, graveyards, and historic buildings, Charleston is a must-see. Located on the southern coast of South Carolina, Charleston s coastal waters, harbor, rivers, and estuaries attract fishermen and nature lovers from around the world. Visitors can enjoy more than 20 golf courses in the area and the pristine oceanfront is just 15 minutes away. Continuing Education The delivery method for all sessions is group live. Credit certification for individual sessions may vary dependent upon the terms of compliance and conflict of interest issues and resolution. Continuing Education credits issued for participation in the CE activity may not apply toward license renewal in all states. It is the responsibility of each participant to verify the requirements of his/her state licensing board(s). The Dental Workshop program content is designed for intermediate and advanced levels. Advance preparation is not necessary for any attendee. For all inquiries regarding continuing education, including complaints and administrative policy, please contact Bill Burgess at , ext 236 or bburgess@piaa.us. The PIAA is an accredited provider of the following CE programs:

3 2012PIAA Dental Workshop Agenda Workshop Learning Objectives: Based on the content of this workshop, insurance industry, physician, dentist, and other healthcare-provider learners will be able to: Use the PIAA as a resource for best business practices. Develop practical, effective strategies to deal with medical challenges to improve patient care. Understand and use best techniques with healthcare technologies to minimize risks and improve outcomes. Understand and apply best practices in MPL insurance and healthcare delivery for continuous improvement. Perform a gap analysis to determine areas of improvement in business processes and/or risk management/patient safety initiatives. The topics were timely and the speakers were excellent. Past Attendee Wednesday, March 28, :00 6:30 p.m. Welcome Reception Registration Open Thursday, March 29, 2012 Day One Focus: Managing Complications in the Dental Office In the first day of the workshop, four sessions will each focus on a specific high-risk area in the dental/oral surgical setting. They will investigate the clinical/medical aspects of the various potential complications or issues, present cases based on high-award claims that pertained to one of these issues, and then offer risk management recommendations and risk mitigation strategies that can be implemented to avoid future claims and enhance patient safety. 8:15 9:00 a.m. Continental Breakfast 9:00 9:15 a.m. Welcome and Introductory Remarks Sheila A. Anzuoni, Chair, PIAA Dental Section 9:15 10:30 a.m. Managing Complications: Infections Barry J. Regan, Vice President, Claims & Risk Management, Eastern Dentists Insurance Company Kevin C. Reidy, Esq., Partner, Martin, Magnuson, McCarthy & Kenney Michael J. Stronczek, DDS, Director, OMS National Insurance Company, RRG Dr. Stronczek will explain the varied causes of oral infections and discuss some of the interventions that can be used to treat them. Mr. Regan and Mr. Reidy will then present a case study featuring a dental medical liability claim that involved subacute bacterial endocarditis. Following the presentation, the audience will join the speakers in discussing the risk management issues that are involved in the case. The audience will then learn the outcome of the real-life verdict and award in this claim. In addition, the panelists will discuss the best approach to determining which patients are at risk for subacute bacterial endocarditis, the protocols for premedicating the at-risk patients, and the most successful defense strategies in these types of cases. 10:30 10:45 a.m. Refreshment Break Continuing Medical Education The PIAA is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The PIAA designates this live activity for a maximum of 7 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity. Continuing Education for Dentists The PIAA is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by the boards of dentistry. PIAA designates this activity for 7 continuing education credits. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at Continuing Professional Education The PIAA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: The PIAA designates this activity for up to 8 hours of CPE credit. For CPE credits through NASBA, the Dental Workshop has a prerequisite of two years of industry knowledge or comparable training and/or education.

4 2012PIAA Dental Workshop Agenda The information provided at this meeting was truly comprehensive I look forward to attending again! Past Attendee 10:45 a.m. Noon Managing Complications: Paresthesia Jeffri A. Beth, Assistant Vice President, Claims, Fortress Insurance Company Craig Fontaine, JD, Partner, Fontaine, Alissi & Knapp P.C. Michael J. Stronczek, DDS, Director, OMS National Insurance Company, RRG Dr. Stronczek will explore the causes of paresthesia and discuss appropriate protocols for treatment. Mr. Beth and Mr. Fontaine will provide a case study of a dental professional liability claim that involved paresthesia. Following the case presentation, the audience will have a chance to discuss the particular risk management issues that should be considered in these cases. The audience will then learn the outcome of the real life verdict and award. The panelists will discuss dental procedures that can potentially lead to paresthesia, the steps that can be taken to prevent it, and the most successful strategies for defending against these types of claims. Noon 1:00 p.m. Networking Luncheon 1:00 2:15 p.m. Managing Complications: Medical Emergencies During and After Dental Treatment Reginald Green, Claims Supervisor, The Dentists Insurance Company Michael J. Stronczek, DDS, Director, OMS National Insurance Company, RRG Jaime Welcher, Senior Risk Management Analyst, The Dentists Insurance Company Do you know the most common medical emergencies that happen during dental and oral surgical treatment? Dr. Stronczek will provide an overview of each of these types of emergencies. Mr. Green and Ms. Welcher will then present several cases that involved medical emergencies and that subsequently led to professional liability actions. They will outline the challenges involved in handling these claims and the strategies that have been employed in the their resolution. The panelists will also discuss some precautions that dental and oral surgical professionals can take to avoid medical emergencies and the appropriate ways to respond to them, if they happen, to maximize patient safety and minimize risk. 2:15 2:30 p.m. Refreshment Break 2:30 3:45 p.m. Managing Complications: Geriatric Patients Mark G. Lavoie, Esq., Norman, Hanson & DeTroy, LLC Michael J. Stronczek, DDS, Director, OMS National Insurance Company, RRG The geriatric population is expanding rapidly. There are some difficult clinical and social complications implicit in caring for these patients in dental and oral surgical settings. Dr. Stronczek will discuss these issues, and provide some background on how they have come about. Mr. Lavoie, an attorney, will then present legal challenges in treating geriatric patients. He will provide successful risk management recommendations that will

5 help in mitigating claims, and talk about strategies that can be successful in defending claims should they be made by geriatric patients. 4:15 5:30 p.m. Historic Charleston Carriage Tour (Tickets Required) Friday, March 30, 2012 Great meeting! The sessions provided realistic recommendations, keen observations, and valuable conclusions. Past Attendee 8:15 9:00 a.m. Breakfast 9:00 10:00 a.m. Claims Trends in Dentistry/ Oral Surgery James D. Hurley, ACAS, MAAA, Consulting Actuary, Towers Watson This session will provide an overview of the dental professional liability insurance marketplace, as seen through the eyes of a leading industry actuary. The speaker will use data compiled from PIAA carriers and other insurers as the basis for an analysis and discussion of claims trends, including both frequency and severity. He will also provide key comparisons of loss experience between dental and medical professional liability coverages. 10:00 10:15 a.m. Refreshment Break 10:15 11:15 a.m. The Risks of Social Media in the Dental Office Barry J. Regan, Vice President, Claims & Risk Management, Eastern Dentists Insurance Company Electronic medical records, websites, blogs, and social networking sites are the latest phenomena in communications for dentistry. The more tech-savvy dental practitioners increasingly rely on digital and Internet-based tools to talk with their patients but using these tools comes at a price: liability exposure. This session will explore the liability issues that may arise from using the newer electronic and web-based communication vehicles. The presenter will also recommend approaches to developing effective risk management protocols. 11:15 a.m. Adjourn Please note: Faculty profiles can be found on the PIAA Dental presentation website prior to the Workshop. Profiles will also be available on-site.

6 Workshop Location Charleston Place Hotel 205 Meeting Street Charleston, SC Hotel accommodations are available for PIAA Dental Workshop participants at the Charleston Place Hotel. The PIAA special discounted hotel room rate is $269 per night (plus a 13.5% state and local tax per room per night). The PIAA discounted hotel room rate is available on a first-come, first-served basis. Hotel rooms are offered on a space-available basis only and may sell out at any time. Please note that the discounted hotel room rate may not be eligible for nights before or after the PIAA Dental Workshop dates. Arrangements for accommodations must be made directly through the hotel no later than Friday, February 24, 2012 by calling Please reference the PIAA Workshop. Registration Registration Deadline for Discounted Rate Friday, February 24, 2012 Workshop registration is required for all participants. The registration fee for the PIAA Dental Workshop is $795 for all registrations postmarked on or before Friday, February 24, For registrations postmarked after that date, the registration fee is $895. For questions, please contact the PIAA Meetings Department at or via at meeting@piaa.us General Information Online Registration The PIAA offers online registration for meetings and workshops. To register online for the 2012 Dental Workshop, go to the PIAA website at and click on the 2012 Event Information/Registration link on the homepage. Note: You must complete the one-time website registration process in order to login as a PIAA member and use the online meeting registration function. You may also register for the PIAA Dental Workshop by faxing, ing, or mailing your registration form as specified below. By Fax Please fax completed registration forms to By Please completed registration forms to meeting@piaa.us By Mail Please mail completed registration forms to: 2012 PIAA Dental Workshop 2275 Research Blvd., Suite 250 Rockville, MD An confirmation will be sent to you within three business days of receipt. Registration for the PIAA Dental Workshop is restricted to Board members and employees of PIAA member companies and their subsidiaries. Workshop Materials For your convenience, session presentation materials and faculty profiles will be available on the PIAA Dental Workshop presentation website at least one week prior to the Workshop. All paid registrants will receive login and password information via to access these materials. Refund and Cancellation Policy All requests for refunds must be made in writing and sent via fax, , or mail to the PIAA. Those who request a refund on or before Friday, February 24, 2012, will receive a refund of 75% of the registration fee. No refunds will be issued after Friday, February 24, For additional information regarding the refund or cancellation policy, please contact the PIAA Meetings Department at Workshop Attire The dress code for all PIAA workshops is business casual. March weather in Charleston averages daytime highs in the mid 60s, and nighttime lows in the 50s. Travel Information The Charleston Place Hotel is located approximately 12 miles from the Charleston International Airport (CHS). Taxi service is approximately $27.00 one way between the airport and hotel. Limousine service or complete coordination of transportation needs is available through the Charleston Place Concierge at Americans with Disabilities Act (ADA) If you have any special needs as identified in the ADA that require specific aids or services, please submit comments on the registration form. You may also notify the PIAA Meetings Department by phone at or via at meeting@piaa.us prior to the workshop. Affiliate Members We would like to recognize the following affiliate members for their continuing support of the PIAA s educational programs: Sustaining Affiliates Standard Affiliates AAM Aon Benfield BMS Group Brown Brothers Harriman & Company Huggins Actuarial Services, Inc. IFC&E Services, LLC The Jacobson Group Johnson Lambert & Co. LLP Medical Risk Management, Inc. Optimal Service Group of Wells Fargo Advisors Professional Risk Management Services, Inc. ReSource Intermediaries, Inc. Towers Watson Willis Re Inc.

7 2012 PIAA Dental Workshop March 28 30, 2012 Charleston, South Carolina Registration Submission Mail 2012 PIAA Dental Workshop 2275 Research Blvd., Suite 250 Rockville, MD Fax Payment must accompany registration form. For additional forms, please go to our website, Online Registration To register online for the 2012 Dental Workshop, go to the PIAA website at and click on the 2012 Event Information/Registration link on the homepage. Americans with Disabilities Act (ADA) If you have any special needs as identified in the ADA that require specific aids or services, please comment below. You may also notify the PIAA by phone at or via at prior to the Workshop. Comments: Registration Form Registrant Information (please print) Last Name Professional Designation (i.e. MD, JD, CPA, etc.) Name on Badge Company Title First Name My relationship with the member company listed above is the following: Employee Board Member Consultant Other Mailing Address City Country State Zip Code This is a: Office Address Home Address Temporary Address Telephone Address Fax Additional address for registration confirmation Note: Confirmation will be provided by within three business days of receipt of registration. Registration Fee (please check one) Discounted Rate $795 (must be postmarked or submitted by 2/24/12 with payment included) Regular Rate $895 (postmarked or submitted after 2/24/12 with payment included) Note: Registration for the Dental Workshop is restricted to Board members and employees of PIAA member companies and their subsidiaries. Tour (Pre-registration required; space available on a first-come, first-served basis) Charleston City Tour $30 per person. Number of tickets: Total: $ Dietary Needs (please check all that apply) Vegetarian Lunch Food Allergies Emergency Contact Name: Telephone Number: Method of Payment (please check one) Check (please make check payable to PIAA and reference the 2012 Dental Workshop) Visa Card MasterCard American Express Name on Card For the most up-to-date information, go to Credit Card Number Expiration Date Signature

8 DENTAL Cover Final _Layout 1 12/6/11 11:03 AM Page 2 Don t Miss the PIAA Dental Workshop in Charleston, S.C. Register TODAY to Qualify for the Discounted Rate! Mark your calendar for the 2012 MEDICAL LIABILITY Physician Insurers Association of America May 9 12 Washington, D.C. CONFERENCE Watch your mail for more information, or visit