Avaya Common Servers. Avaya Proprietary. Use pursuant to Avaya policy. 2

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1 What s new from Avaya (February 2011)

2 Avaya Common Servers New Server Models: Specs & Configurations HP ProLiant DL360 G7 Dell PowerEdge R610 Avaya Proprietary. Use pursuant to Avaya policy. 2

3 Avaya Common Servers Server Configurations Processor (Intel Xeon 4- # of Dynamic Power Adopting Application Size or 6-Core Westmere) CPUs RAM Hard Disk Drive RAID Supply Communication Manager 1U E Ghz 4-core 1 12 GB 3 x 146 GB 10K RAID 5 1 x 460 W 5.2.1/ Simplex / Duplex / MBT / SBC Communication Manager 1U X Ghz 6-core 1 12 GB 3 x 146 GB 10K RAID 5 1 x 460 W 5.2.1/ Duplex - High Performance Session Manager 1U E Ghz 4-core 2 12 GB 2 x 146 GB 10K RAID 1 2 x 460 W System Manager 1U E Ghz 4-core 2 12 GB 3 x 146 GB 10K RAID 5 2 x 460 W SIP Enablement Services 1U E Ghz 4-core 2 12 GB 2 x 146 GB 10K RAID 1 2 x 460 W Midsize Enterprise 1U X Ghz 6-core 2 48 GB 4 x 300 GB 10K RAID 5 2 x 750 W Meeting Exchange 1U X Ghz 6-core 2 24 GB 5 x 146 GB 10K RAID 5 2 x 717 W Messaging - Standard 1U E Ghz 4-core 1 12 GB 3 x 146 GB 10K RAID 5 1 x 460 W Messaging - Hi-Cap Storage 1U E Ghz 4-core 1 12 GB 4 x 146 GB 15K RAID 5 2 x 460 W Modular Messaging MAS 1U E Ghz 4-core 1 4 GB 2 x 146 GB 10K RAID 1 1 x 460 W Modular Messaging MSS 1U E Ghz 4-core 1 12 GB 3 x 146 GB 15K RAID 5 2 x 460 W Modular Messaging SP 1U E Ghz 4-core 2 12 GB 3 x 300 GB 10K RAID 5 2 x 460 W Communication Manager 1U E Ghz 4-core 2 12 GB 3 x 300 GB 10K RAID 5 2 x 460 W Messaging - Federal Market Message Networking 1U E Ghz 4-core 1 4 GB 3 x 146 GB 15K RAID 5 2 x 460 W Avaya Proprietary. Use pursuant to Avaya policy. 3

4 Avaya Common Servers Server Configurations Processor (Intel Xeon # of Dynamic Power Adopting Application Size 4- or 6-Core Westmere) CPUs RAM Hard Disk Drive RAID Supply one-x Mobile 1U E Ghz 4-core 1 4 GB 2 x 146 GB 10K RAID 1 1 x 502 W one-x Speech 1U E Ghz 4-core 1 4 GB 2 x 146 GB 10K RAID 1 2 x 460 W Presence Services 1U X Ghz 6-core 2 36 GB 3 x 300 GB 10K RAID 5 2 x 750 W Proactive Contact 1U E Ghz 4-core 1 24 GB 2 x 146 GB 10K RAID 1 2 x 460 W Voice Portal 1U E Ghz 4-core 2 12 GB 2 x 146 GB 10K RAID 1 1 x 460 W IQ (multiple configurations) 1U X Ghz 6-core 2 48 GB 4 x 146 GB 10K RAID 10 2 x 717 W Avaya Integrated Management 1U E Ghz 4-core 1 4 GB 2 x 146 GB 10K RAID 1 1 x 502 W Application Enablement Services 1U E Ghz 4-core 1 4 GB 2 x 146 GB 10K RAID 1 1 x 502 W one-x Presentation 1U E Ghz 4-core 2 24GB 4 x 146 GB 10K RAID 5 2 X 502W Communication Server 1000E 1U E Ghz 4-core 1 6 GB 3 x 146 GB 10K RAID 5 2 x 460 W Hospitality Messaging Server 400 1U E Ghz 4-core 1 6 GB 3 x 146 GB 10K RAID 5 2 X 460 W Agile Communication 1U E Ghz 4-core 2 12 GB 3 x 146 GB 10K RAID 5 2 x 460 W Environment (ACE) Application Server AS5300 (AC) 1U E Ghz 4-core 2 12 GB 2 x 146 GB 10K RAID 1 2 x 460 W Application Server AS5300 (DC) 1U E Ghz 4-core 2 12 GB 2 x 146 GB 10K RAID 1 2x1200W DC Avaya Proprietary. Use pursuant to Avaya policy. 4

5 Avaya Aura 6.1 Communication Manager Conrad Uniacke Senior Product Manager

6 Communication Manager What is it? Expanded integration and collaboration solutions Why does it matter? Support for SIP Peering with CS1000 Improved Collaborative User Experience GRIP features Improved quality Key Features Support R4.0.5 & R5.2.1 to R6.X pre-upgrade patch allowing for a single step upgrade process CM support of HP and Dell servers Ability to manage your Avaya Aura Conference from your 96x1 Phone and Flare See list of participants, and control the conference as a moderator Known as the Pass SIP 302 Message Upstream feature Requires FW 6.2 (May-11) on the 96x1 IP Phones Avaya Proprietary. Use pursuant to Avaya policy. 6

7 Avaya Aura CM Solutions Nov 2010 Updating R6.0 templates New Template (Feb 2011) Duplex CM Main / Survivable Core Domain Hypervisor 0/1 (Dom0) CDOM (Dom1): SAL & Update Manager Simplex CM Main / Survivable Core Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Simplex Survivable Remote Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Embedded Survivable Remote Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Embedded CM Main Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Dom 2 CM CM Utility CM Utility CM Utility CM Utility CM Utility Simplex Midsize Enterprise Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Dom 3 CM/ CMM CM CM CM/ CMM CM/ CMM Dom 4 Branch Survivable Session Manager 6.1 Branch Survivable Session Manager 6.1 Avaya Aura Session Manager 6.1 Dom 5 Avaya Aura System Manager 6.1 Dom 6 Avaya Aura Presence Services 6.1 Avaya Aura AES 6.1 Dom 7 Avaya Aura Session Border Controller 6.0 HA Available NA NA NA NA NA Yes HW 2 HP/ Dell/ HP, Dell, S8510 HP, Dell, S8510 w/ S8300D S8300D Hp, Dell or S8800 S8800 w/ 8G or S8800 8G or S8800 On System Platform On System Platform On System Platform 6.1 On System On System On System Platform Platform 6.0 Platform Avaya Proprietary. Use pursuant to Avaya policy.

8 Avaya Aura Architecture May 2010 Application System Manager Avaya Aura Communication Manager (feature server) Avaya Aura for Survivable Core Avaya Aura Communication Manager (evolution server) Avaya Aura Core Connection S i Access Local SM + CM (feature server) Session Manager Session Manager Session Manager Communication Manager R6.x (evolution server ) Supports SIP endpoints w/o SES Session Manager Avaya Aura Session Border Controller Service Providers SIP Trunks Communication Manager R5.2.x No SIP endpoints w/o SES Avaya one-x SIP endpoints Avaya Aura for Survivable Remote For use w/ CM in feature server mode SIP-only Branch Avaya one-x SIP endpoints Avaya Aura for Survivable Remote Local SM + CM (evolution server) Avaya one-x H.323/Digital endpoints Hybrid SIP, non-sip Branch Avaya one-x H.323/Digital endpoints Avaya Proprietary. Use pursuant to Avaya policy. CM LSP R5.2.1 For use w/ R5.2.1 no SIP endpoint survivability Non-SIP CM 5.2 Branch

9 Avaya Aura Session Manager 6.1

10 SM 6.1 Overview Bits and pieces Increased scale New servers Administration Changes Installation Improvement From and To Adaptations User Searching Integrating CS1K with Session Manager Session Manager and Video Call Admission Control Fine Granularity for Emergency (E911) Calling February 2011 Service Pack OAMP/Security Package Performance Monitoring SNMP Trap Architecture Change Bulk Export of SM Data Third Party Identification Security Certificates Avaya Proprietary. Use pursuant to Avaya policy. 10

11 SM Capacity Increases Avaya Aura Quick Reference Specifications Item R6.0 R6.1 Total Enterprise SIP Users 50, ,000 Total Enterprise Users 100, , Total Enterprise BHCC SIP Users/SM 10,000 12,000 Total Enterprise Presence Users 45,000 81,000 Presence Users/SM 7,000 9,000 TLS Connections 50, ,000 SM Instances 6 10 BHCC per SM 250, ,000 Simultaneous Sessions 65,000 80,000 Survivable Remotes Communication Managers Locations/Adaptations/SIP Entities 25,000 25,000 SIP Domains Million BHCC 2.7 Million BHCC w N+1 Redundancy Dial Patterns/Routing Policies 250, ,000 Avaya Proprietary. Use pursuant to Avaya policy. 11

12 Avaya A175 Desktop Video Device with the Avaya Flare TM Experience 12

13 Avaya Video Conferencing Solution Avaya Desktop Video Device with the Avaya Flare TM Experience Avaya 1010/1020 Avaya 1030/1040/1050 Content Content Video Video on and Perfo ormance Resoluti Price (list) $3680 HD and large touch screen High-quality speaker phone Fully integrated UC experience Innovative user experience Lower price and better HD bandwidth utilization* (396Kb/s) than integrated video phones -- Tandberg 1700 (1.5Mbps) or Polycom HDX4002 (1.0Mbps) HD 720p, single display, content share Personal Office: 20x26, fixed focus camera with built in microphone - $3,500 1 Huddle Room: 32x42, motorized camera with Mic Pod $4,500 1 Lower price and better bandwidth utilization* (668Kp/s)than comparable Tandberg Edge 95 (1.5Mbps) or Polycom HDX6004 (2 Mbps) HD1080p/720p, dual display, 50x65, content share, motorized camera & dual Mic Pods 1030 No MCU - $7, port MCU - $13, port MCU - $13,000 1 Lower price and better b/w utilization* (1Mbps) than comparable Tandberg C20 or C40 (1.7Mbs) or Polycom 7002 (2Mbps) Price $1000 s Personal Work group $10,000 s * Bandwidth comparisons at 30fps x 4CIF (Flare), 720p (all others) Avaya Proprietary. Use pursuant to Avaya policy. 13

14 What is the experience? Action Oriented People Centric Media Transparent Contextually Aware Social Media Aware Naturally Collaborative It is your perceptions and responses that result from use Avaya Proprietary. Use pursuant to Avaya policy.

15 Flare Overview Call Control expanded Contacts Groups Applications Group Participant Cards Spotlight Avaya Proprietary. Use pursuant to Avaya policy. 15

16 Overview Contd. Notification Bar Alerts Date & time Reminders Status Presence Title Bars Expanded contact Contextua al Fan Calendar, App ps, History) Contac cts Fan ( Index (left and right) Media menu Avaya Proprietary. Use pursuant to Avaya policy. 16

17 Contextual Conference Experience Avaya Proprietary Avaya Use pursuant Inc. All rights to Avaya reserved. policy. 17

18 Avaya Desktop Video Device (ADVD) Portable (Upright Mode) Docked Portable (Tabletop Mode) Avaya Proprietary. Use pursuant to Avaya policy. 18

19 ADVD in Avaya Aura SIP Environment Avaya Web Conferencing 6.0 (part of AAC) System Manager R Avaya Infrastructure H.323 ( with CM-ES) Polycom Video Conference Bridge AA Conferencing 6.0 Standard Edition Java CCMP SIP Session Manager Proxy/Registrar + PPM 6.0 SIP SIP SIP PPM SOAP CM-FS or CM-ES 6.0 Modular Messaging R5.2 or R6.0 PS 6.0 SIP MS OCS MS Communicator SIP XMPP Upgrade/Settings File HTTP Server HTTP(s) ADVD Active Sync MS Exchange Server Optional Microsoft servers Facebook Social Network APIs Avaya Aura Core Components Optional Components for Avaya Aura Complete Solution Optional 3 rd Party Servers and Clients Avaya Proprietary. Use pursuant to Avaya policy. 19

20 Avaya Aura 6.1 Communication Server 7.5

21 CS 1000 Release 7.5 The Integration ti Release What is it? Enables CS 1000 customers to integrate and leverage the Avaya Aura applications and services Why does it matter? Provides CS 1000 investment protection with an easy transition to Avaya Aura when appropriate Ability to have a heterogeneous network sharing capabilities across the network Key Features Common SIP based network routing engine for heritage Nortel and Avaya customers Consolidated management platform for entire Avaya portfolio Feature rich interworking between CS 1000 and CM users (SIP Peering) Direct SIP connectivity y( (without requiring SM) to Avaya Aura Messaging, Avaya Aura Conferencing Integrate into Avaya Aura CS 1000 Voice/ Video Services Presence Services Session Manager TDM & IP Phones System Manager Avaya CM Avaya Proprietary. Use pursuant to Avaya policy. 21

22 CS 1000 Release 7.5 Market Positioning C P M G Upgraded CS 1000 systems SIP SIP CTI Presence Named Apps Sequenced Apps One-X Communicator CS 1000 Customer Value Applicable to all segments (large, small, multi-site, CM/CS 1000) Avaya Aura Integration replaces NRS with Session Manager for all multisite deployments. Retain MCDN and benefits from feature transparency between CS 1000 nodes. Feature rich interworking for CS 1000 and Communication Manager users alike Unified Management reduced costs single sign-on to System Manager and UCM Application Sequencing of productivity it enhancing Avaya Aura applications for all CS 1000 users including Delivering IM and Presence for any CS 1000 and CM users in the network with Presence Server (1Q2011 Target) Common and consistent IP Media services for CS 1000 and Avaya Aura users (MOH, Tones, Announcements) Re-use 1100 and 1200 series deskphones on SM/CM with SIP firmware upgrades Direct SIP connectivity (without requiring SM) to Avaya Aura Messaging, Avaya Aura Conferencing, One-X Soft Client simplifies network complexity Benefit from extended CS 1000 mobility capabilities with new One-X Mobile Lite Client on I-Phone Enjoy the latest One-X Communicator Client (voice & video) for more user collaboration and more productivity Avaya Proprietary. Use pursuant to Avaya policy. 22

23 Avaya Aura Compatibility Matrix Avaya Aura Applications Modular Messaging 5.2 Avaya Aura Messaging 6.0 Meeting Exchange 5.2 Enterprise Edition Avaya Aura Conferencing 6.0 Standard Edition CS 1000M/CS 1000E Supported (via SM) Supported (via SM) - 1Q11 Supported (via SM) Supported (via SM) Avaya Aura Contact Centre 6.0 Supported (AML now; SIP in 1Q11) Avaya One-X Communicator 6.0 Supported - 1Q11 Avaya Aura Presence Server 6.1 Supported (via SM) - 1Q11 Avaya Aura Communication Manager Supported (via SM) Avaya Aura Session Manager 6.1 Supported Avaya Aura System Manager 6.1 Avaya Aura SBC 6.0 Voice Portal 5.1 Avaya Aura Collaboration Server Avaya Aura Medium Enterprise Solution Supported Supported (via SM) Supported (via SM) - 1Q11 Not Supported Supported - 1Q11 Avaya Proprietary. Use pursuant to Avaya policy.

24 Session Manager 6.1 Combine NRS benefits into SM NRS SIP capabilities incorporated into Session Manager 6.1 Key CS 1000 SIP functionality of NRS incorporated into Session Manager Enables SIP Peering between CS 1000 and CM Full MCDN/SIP passed between CS1000 nodes NRS is replaced with Session Manager 6.1 with the following exceptions: H.323 Gatekeeper Session Manager IPv6 CS 1000 CS 1000 CS 1000 HS internal NRS During the migration period of large multisite CS 1000 installations NRS to SM policy Multisite CS 1000 with NRS(s) previously deployed Any form of SIP trunking More than one Avaya Aura application Avaya Proprietary. Use pursuant to Avaya policy. 24

25 Application Sequencing Extended d Local Calls Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura sequenced applications to CS 1000 local l users SIP Network Simple, effective Avaya Aura application delivery to CS 1000 users - TDM, UNIStim, SIP Lines Extend CS 1000 deskphone use No additional CS 1000 DSP capacity consumed CS 1000 local l call information managed by Avaya Aura core Avaya Session Manager routes CS 1000 local calls to a preconfigured ELC SIP trunks Avaya Aura apps delivered to CS 1000 local call users in addition to SIP trunk calls Zero charge SIP Access ISM licensing Session Manager CS SIPTrunk TDM, UNIStim IP, SIP Lines Extend application sequencing and foundation services to intra-cs 1000 calls (i.e. local calls) Local Intra AE call route Avaya Proprietary. Use pursuant to Avaya policy. 25

26 Avaya one-x Communicator for CS 1000 Supported on CS 1000 R7.5 and MS Windows PCs CS 1000 SIP line functionality ( see next slides) Telephony and Mid-Call features (hold, transfer, etc.) Local contact list Call logs Message waiting indicator (MWI) Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point video (H.264) Search/display corporate or personal directories Busy State/Presence status updates Avaya Proprietary. Use pursuant to Avaya policy.

27 CS1000 R7.5: One-X Mobile Lite for iphone Mobile GUI for CS 1000 R7.5 Mobile Extension features Addt l gateway not required Eliminates i manual keypad entry Service access dialing Feature code dialing Toll avoidance on long distance calls Corporate directory/contacts search & click-to-call Automatic dial format conversion Mobile number privacy - office CLID shown for iphone calls Single number reach iphone rings with deskphone Single button feature activation Simultaneous ring on/off Call forward on/off Conferencing Cellular voic avoidance CS 1000 CDR for mobile calls Aura Presence status updates for iphone calls Compatible with all iphone models iphone OS3.x/4.0 Free download from Apple Appstore (requires a configured Mobile Extension account) Avaya Proprietary. Use pursuant to Avaya policy.

28 G.722 Wideband Codec Support G.722 is an ITU standard codec wideband high quality audio codec widely used in IP telephony CS supports G.722 codec for any IP calls The following telephony units support G.722: Polycom conference units Third party SIP clients Avaya OneX Communicator All CS1000 IP components support G.722: Call Server and Signal Server(TPS, SIP gateway, H323 gateway, SIPLine, Media Services, Element Manager) G.722 offers a significant improvement in speech quality over older narrowband codecs such as G.711 Requires UNIStim 5.0 or SIP 4.0 on IP 1120e/1140e, IP 1220/1230 Avaya Proprietary. Use pursuant to Avaya policy. 28

29 SIP4.0 and SIP Line Security TLS/SRTP support with CS1000 Release 7.5 TLS/SRTP introduced in SIP 3.2 Enhancements in R4.0 to interwork with CS1000 R7.5 Built on top of CS /SIP3.2 which brought Expanded SIP line functionality Multi-user Login MLA/BLA Key value: SIP Lines are part of work groups/teams Certificate based authentication Security Enhancements Improved Interoperability IPv6 support Emergency Services Enhancements / E911 Improved Usability USB Headset support Wideband codec (G.722) support Standards-based SIP Offering Avaya Proprietary. Use pursuant to Avaya policy.

30 Avaya Aura Solution for Midsize Enterprise Chris Johnson, ME Product Manager, , Roger Carollo, ME Systems Engineer, ,

31 Offer Description/themes Avaya Aura Solution for Midsize Enterprise Key Specifications Supported SIP Avaya Video Conference Solution components, Avaya Desktop Video Endpoints Device (powered by the Avaya Flare Experience), SIP enabled phones CQ1 CQ2 H2 GA Virtualization Avaya Aura System Platform GA Utility Services Communication Manager Utility Services 6.1 GA Voice & Video Platform Session Management Avaya Aura Communication Manager and Communication Manager Messaging Avaya Aura Session Manager 6.1 Management Avaya Aura System Manager 6.1 GA Presence Avaya Aura Presence Services 6.1 GA AES Avaya Aura Application Enablement Services 6.1 GA SBC Avaya Aura Session Border Controller 6.0 CI GA # Stations users GA Remote Access & SAL (preferred) and VPN GA Alarming Server Hardware IBM S8800 and HP DL360G7 GA GA GA Avaya Proprietary. Use pursuant to Avaya policy.

32 Components of Midsize Enterprise 6.1 Comparison with the CM and Collaboration Server 6.1 solutions Duplex CM Main / Survivable Core Domain Hypervisor 0/1 (Dom0) CDOM (Dom1): SAL & Update Manager Simplex CM Main / Survivable Core Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Simplex Survivable Remote Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Embedded Survivable Remote Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Embedded CM Main Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Collaboration Server 6.1 Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Midsize Enterprise 6.1 Hypervisor (Dom0) CDOM (Dom1): SAL & Update Manager Dom 2 CM CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 CM Utility 6.1 Dom 3 Dom 4 Dom 5 Dom 6 CM/ CMM CM CM CM/ CMM CM CM/ CMM Branch Survivable Session Manager 6.1 Branch Survivable Session Manager 6.1 Session Manager 6.1 System Manager 6.1 Presence Services 6.0 Dom 7 AES 6.1 Session Manager 6.1 System Manager 6.1 Presence Services 6.1 Dom 8 SBC 6.0 (April) for CI HA NA NA NA NA NA No No HW 2 - S8800 Dell/ HP System Platform 6.0 SP2 S8510 w/ 8G or S8800 Dell/ HP System Platform 6.0 SP2 S8510 w/ 8G or S8800 Dell/ HP System Platform 6.0 SP2 S8300D System Platform 6.0 SP2 S8300D System Platform 6.0 SP2 S8800 and HP System Platform 6.0 SP2 S8800 and HP System Platform 6.0 SP3 Avaya Proprietary. Use pursuant to Avaya policy. 32

33 One-X Client Enablement Services

34 What s new with one-x Client Enablement Services 6.1 Streamlined Provisioning Service consolidation to Client Enablement Services one-x Mobile w/ one-x Portal System platform deployment SM support (one-x Mobile) Customer hosted one-x Mobile client downloads New UC Features one-x Communicator IM for H.323 w/ Aura Presence Services 6.1 one-x Mobile Presence w/ Aura Presence Services 6.1 one-x Mobile Mid-call features (Converged clients only) Client Updates one-x Communicator Standalone mode w/ IM&P Improved Audio quality one-x Mobile Android converged clients (telephony or UC) for Symbian and Windows Mobile Consolidated contacts and logs across one-x clients Self-provisioning o w/ set-up wizards Simpler to Use UI enhancements for all clients/portal Avaya Proprietary. Use pursuant to Avaya policy.

35 Avaya one-x Client Enablement Services Deployment Mobile, Portal and Provisioning on a single platform Separate Platform Deployment one-x Client Enablement Services deployment One-X Communicator one-x Portal Server one-x Mobile Server one-x Client Enablement Services Server Streamlined deployment and management (eg. user provisioning) Blended functionality (eg. Contacts) Supported on Avaya AURA System Platform Avaya Proprietary. Use pursuant to Avaya policy. 35

36 High Level Solution View CM 6.0 SIP Evolution Server Avaya Aura Conferencing Avaya Aura Messaging Avaya Aura Presence 6.1 Avaya Aura Session Manager Avaya Aura Communication Manager Avaya Media Gateway (PSTN) AES Avaya one-x Client Enablement Services 6.1 Avaya Proprietary. Use pursuant to Avaya policy. 36

37 High Level Solution Architecture CM and CM 6.0 H.323 Avaya Aura Conferencing Avaya Aura Messaging Avaya Aura Presence 6.1 Avaya Aura Communication Manager Avaya Media Gateway (PSTN) AES Avaya one-x Client Enablement Services 6.1 Avaya Proprietary. Use pursuant to Avaya policy. 37

38 What's New in one-x Mobile? New/Refreshed User Interface Geared towards Mobile users Taking full advantage of native Platform updates/improvements Introduction of Presence Introduction of Converged Clients Common set of core-functionality (VIPs, Favorites, etc.) Support for various voic types (Fax, broadcast) Avaya Proprietary. Use pursuant to Avaya policy. 38

39 Avaya one-x Mobile Integrates the mobile device with Enterprise Communication Services Single Number Reach Ring office calls on mobile (transfer CLID) Up to 5 devices VIP Screening Single Identity Outbound mobile calls are handled by enterprise call server (office CLID) Single Voice Mail Voice Mail notification (via SMS) Visual Voice Mail Call Handoff Deskphone or one-x Communicator client Enterprise Unified Communications Corporate directory Messaging Presence Unified call logs and contacts Devices Supported: iphone, Blackberry, Nokia Symbian 39 Avaya Proprietary. Use pursuant to Avaya policy.

40 Modified UI Avaya Proprietary. Use pursuant to Avaya policy.

41 Avaya Aura Presence Services 6.1

42 Avaya one-x Communicator Presence System Message - Away - On a call - In a conference - Hosting a conference - In a meeting - Out of office Status (automatic or user selected) - Available -Busy - Unavailable - Out of office - Offline Channel Status (phone, , IM, video) - Available - Conditional - Unavailable Mode - Office - Home Personal Message - Mobile - Traveling Avaya Proprietary. Use pursuant to Avaya policy. 42

43 Avaya Branch Gateway B5800 R6.1 Benny Rodrig

44 Overview Description Avaya Branch Gateway B5800 R6.1 Branch Voice Solution Supports Distributed Branch deployments providing local Call Processing and features Supports Centralized Branch deployments with local basic survivability Integrated with central Avaya Aura Session Manager via SIP Central Management by Network Management (NM) with Cut-Through from Avaya Aura System Manager, or local Manager PLDS licensing Local trunks (Analog, T1/E1 PRI, SIP Trunks) and/or centralized trunks Local (embedded or VM-PRO) or centralized voic (Modular Messaging) Based on IP Office IP500V2 adapted d for branch environment Supports up to 384 users Native analog, digital, H.323, DECT and SIP video endpoints Survivability for Centralized 9600 series SIP phones Avaya Proprietary. Use pursuant to Avaya policy.

45 Avaya Branch Gateway B5800 Solution Architecture Overview Centralized Trunking PSTN SIP SP Centralized Management GW SBC Data Center 2 Data Center 1 CM-FS / CM-ES Applications SM SM VoIP-Ready WAN SIP SIP Distributed Branch Centralized/Concurrent Branch PSTN B5800 B5800 PSTN SIP SP Migrate with Investment Protection Survivability SIP SP H.323, Analog, Digital Phones SIP phones Analog, Digital, H.323 Phones Avaya Proprietary. Use pursuant to Avaya policy.

46 Example Distributed Model Call Flow Centralized Trunking PSTN SIP SP Centralized Management GW SBC Modular Messaging SM Data Center 1 CM H.323 phone VoIP-Ready WAN SIP PSTN SIP SP Distributed Branch B5800 Signaling Media H.323, Analog, Digital Phones Avaya Proprietary. Use pursuant to Avaya policy.

47 Example Centralized Model Call Flow Centralized Trunking PSTN SIP SP Centralized Management GW SBC Data Center 1 CM-FS Applications SM VoIP-Ready WAN SIP Centralized/Concurrent Branch Sunny-Day SIP Signaling B5800 Rainy-Day SIP Signaling Media (both Sunny-Day & Rainy-Day SIP phones Analog, Digital, H.323 Phones PSTN SIP SP Avaya Proprietary. Use pursuant to Avaya policy.

48 Key Capabilities Hardware IP500 V2 with Avaya Branch Gateway B5800 System SD card IP500 phone, trunk and VCM (Voice Compression Module) cards External IP500 Expansion modules Native phones (operating in Analog, 14xx (digital), 16xx (H.323), 3720/3725 Distributed branch model) DECT R4, 9620L, 9620C, 9630G, 9640, 9640G, 9650, 9650C, 9608, 9621G, 9641G (with H.323 firmware series phones with SIP firmware not supported in Distributed model), 1010/1040 video endpoints,grandstream GVX3140, Polycom VVX Survivable phones (operating 9620L, 9620C, 9630G, 9640, 9640G, 9650, in Centralized branch model) 9650C (with SIP R2.6 firmware), 9601, 9608, 9611G, 9621G, 9641G (with SIP R6.0 firmware) Trunking Analog, T1/E1 PRI, SIP Trunks Number of stations Up to 384 Analog/Digital stations - 32 on base unit, up to 384 with expansion modules Avaya Proprietary. Use pursuant to Avaya policy.

49 Key Capabilities (continued) SIP connection to Session SM Line configured on B5800 Manager Support for SM redundancy (2 SMs) SM version and d supported SIP OPTIONS Monitoring of SM connection Branch prefix configured on B5800 Survivable phone failover Support for phone Alternate registration Automatic Failback policy Local apps Embedded Voice Mail or VM-PRO, Auto-Attendant, Conferencing, receptionists SoftConsole Not all IP Office features are Not supported: SCN, one-x Portal for IP Office, supported on B5800 TAPI, CCR, IP Office Video Softphone Choice of Voice Mail types Embedded VM VM-Pro (on external server) Central Modular Messaging R5.2 over SIP (Can also use Embedded Auto-Attendant and announcements with central MM) Number of voic ports Embedded VM - Up to 6 (i.e. concurrent calls) VM-Pro - Up to 40 Local Conferencing capacity Total 128 ports; Multiple conferences up to 64-party Avaya Proprietary. Use pursuant to Avaya policy.

50 Survivability Features on 96xx SIP phones with B5800 Make/Receive calls to/from other endpoints in the branch and to/from any type of local PSTN trunk Caller ID Multiple Line Appearances Call hold Consultative hold Attended call transfer Unattended call transfer 3-party Ad-Hoc conferencing (done locally by the SIP phone for calls originated in Failover Operation). In addition, up to 64-party Meet-Me conferencing on B5800 can be used. Indication of Survivability Mode (done by the phone, on the phone screen) Music on Hold Voic coverage over PSTN (to general Modular Messaging prompt; No Message Waiting Indication) Calls to/from Headquarters over PSTN (requires appropriate administration of digit manipulation and routing) Class of Restrictions (COR) - Can be administered on B5800 consistently with administration of core Communication manager Feature Server Additional features, such as Call Pickup, Call Park and others, can be invoked on B5800 by dialing the appropriate Short Codes, but are not available through the phone menus in failover mode. Avaya Proprietary. Use pursuant to Avaya policy.

51 Avaya one-x Edition Deskphone H.323 Release

52 H.323 Release 6.1 Overview For 9608/11/21/41 telephones only (not earlier 96xx sets) Major M j element is Call Center (CC) support Additional small user interface or functional changes Includes Voice Initiated Dialing & 9641 Bluetooth functionality, equal to 96xx Release 3.1 Supported as aliased 96xx sets on Avaya Aura Release 4.0 or later (or as 46xx sets on Release 3.1.1) Some potential impact on administration/support Avaya Proprietary. Use pursuant to Avaya policy. 52

53 9641 with Call Center faceplate and DHA No pockets No Forward & Headset buttons SPEAKER renamed RELEASE; administrable as normal Speaker, disabled, or as Release button Avaya Proprietary. Use pursuant to Avaya policy. 53

54 Sample 9641 Call Center screen Agent Status icon; Agent ID; Greetings icon; VuStats icon; Agent Status Line Information Line Queued Calls icon Forced Logout Override icon Greeting SK labeled only for Manual Greetings Feature Buttons on Quick Touch Panel (QTP); examples for illustration only Note: for CC phones, QTP default is 2 rows, not 1 Avaya Proprietary. Use pursuant to Avaya policy. 54

55 Avaya one-x Deskphone SIP Release 6.0 CONFIDENTIAL.

56 Overview Description Deskphone SIP 6.0 firmware runs on the 9608, 9611G, 9621G and 9641G IP Deskphones. It is built on existing Deskphone SIP 2.6 functionality and user interface concepts. The 9608, 9611G, 9621G and 9641G expand the 9600 Series to address more market segments Bringing touch screens to other than top-end users Buttons with dual LEDs for some models (traditional user profiles) More models with integrated Gigabit interfaces and color New operating system, memory, etc. provide platform for feature growth Deskphone SIP 6.0 on the 9600 Series operates in several different customer environments, defined by the type of Avaya SIP proxy and Avaya call controller in use Avaya Proprietary. Use pursuant to Avaya policy. 56