Time Warner Cable Business Class Primary Rate Interface. Partner Certification

Transcription

1 Time Warner Cable Business Class Primary Rate Interface Partner Certification

2 Agenda Time Warner Cable in the Telecom Industry PRI Technology TWCBC PRI Offering Selling BC PRI Invoicing Installation Key Differentiators Resources 2

3 Time Warner Cable in the Telecom Industry

4 TWC Company Overview 2010 annual revenue of $18.9 billion 6.6 percent lift over 2009 for overall TWC 23 percent lift over 2009 for Business Class 14.5M customer relationships 4.5M are voice (Business Class up 10% from 2009) Second largest cable footprint Well clustered in NY, ME, OH, WI, TX, Carolinas, and southern California Major metro areas include NYC, LA, and Dallas More than 14 million customers Over 450,000 business customers Extensive fiber-optic infrastructure within our 31 metro markets and surrounding areas 4

5 TWC Presence in Telecom Industry Seventh largest U.S. phone provider Launched residential phone May million total subscribers* Launched Business Class Phone in February thousand subscribers* Launched Business Class PRI September 2008 February 2010 *accurate as of 2Q/2011 5

6 National Reach, Local Presence 6

7 Primary Rate Interface Telephony Trunks

8 Trunks vs. Lines TN1 TN2 TN3 TN4 TN5 8 Channels with 30 TNs TN6 TN7 TN8 8 Lines with one TN per line Call capacity in both cases is eight simultaneous calls Difference With lines there are eight telephones with numbers With trunks the PBX can support many more than eight telephones Based on calling patterns, eight trunks can support ~30 telephones Cost for the trunk service is significantly less per telephone (~25 percent) 8

9 Trunk Review Analog Two-wire or four-wire local loop Can be used for a single PBX-to-PSTN voice circuit DS-1 (T-1) Digital twisted-pair facility operating at Mbps Time division multiplexed (TDM) Carries twenty-four 64 kbps voice channels ISDN Primary Rate Interface (PRI) DS-1 with ISDN interface Twenty-three 64 kbps B-channels for voice and data calls One 64 kbps D-channel for signaling only Most commonly used for connection to customer PBXs SIP trunks Trunks used for IP PBX connections to carrier VoIP network using SIP for call control 9

10 T-1 and Fractional T-1 Full channelized T-1 Digital trunk with 24 TDM channels Operates at Mbps 64 kbps channels (bit robbing may reduce to 56 kbps) Competes directly with PRI service Reduced signaling capability compared with PRI Fractional T-1 Marketed under many names (e.g., flexible T-1) Reduced capacity T-1 service (< 24 channels) Can be a data or voice service Channelized vs. unchannelized Individual 64 kbps channels One higher speed data stream (maximum Mbps) T-1 FT-1 10

11 Integrated T-1 and/or Converged T-1 What is it? Voice and Data over a T-1 Channelized T-1 (e.g., 12 voice and 768 k data) The technologies Unchannelized T-1 (packets) Burstable Voice and Data (voice compressed) Line Handoff BCP with HSD The customer interface Trunk F/T-1 Handoff PRI over DOCSIS HSD Line Handoff The TWC solutions BCP with HSD Trunk F/T-1 Handoff PRI over DOCSIS HSD TWC solutions are not constrained to OLD T-1 hierarchy A lot more bang for the buck 11

12 PRI over DOCSIS TWC Network Customer Premises Voice Gateway PRI PBX TWC TWC IP IP Network CMTS DOCSIS (HFC) SIP Signaling Packet-Based Circuit-Based Voice-only, IP-enabled service for customers who require a PRI handoff Service configuration and delivery Standard PRI: 23B+D (23 B voice channels) via fiber or DOCSIS Fractional PRI: 8, 12, 16 voice (B) channels via DOCSIS Standard PRI features Calling number/name delivery, caller ID, two-way service, DID blocks Service level agreement service outage credits with service availability objective of percent 12

13 Fiber-Based PRI with Data Service TWC Network Customer Premises TWC IP IP Network Distribution Hub Fiber Managed Switch Ethernet Voice Gateway PRI(s) PBX Dedicated Internet Access (DIA) and/or Ethernet Private Line (EPL) Ethernet Virtual Private Line (EVPL) Ethernet LAN (ELAN) Customer s Data Network 13

14 Business Class PRI Feature Specifics

15 Time Warner Cable Network: Review HFC DOCSIS PSTN TWC Metro/Divisional Network Internet TWC Regional Network Dedicated Fiber HFC DOCSIS T-Bone TWC Metro/Divisional Network Other Regions Other Regions Dedicated Fiber 15

16 Why Business Class PRI? Increase commercial voice revenues Addresses needs of larger customers with more complex voice communications requirements Entry point for medium to large businesses seeking voice communications solutions The U.S. market for these services is $87B Voice services are $9B of this market a TWCBC opportunity TWCBC PRI expands the offerings of TWC in this voice communications market BC Phone targets the businesses with up to 50 employees BC PRI targets medium-sized businesses with employees 16

17 Business Class PRI in a Nutshell Digital voice-only multi-channel trunk (23 B-channels + 1 D-channel) Utilizes the latest IP technology, which operates over TWC s wholly owned network Connects a PBX or Key System directly to the PSTN via TWC s network Two-way trunk Unlimited Local Calling Switched Long Distance (usage-based) Maximum of 4 PRIs per location Competitive International Rates Usage-based Operator and Directory Assistance Direct Inward Dialing Native or ported Blocks of 20 and 100 numbers No vanity numbers 17

18 Service Configuration Summary PRI Transport # of PRIs/ Location PRI** Configurations Data Products Bundled w/ PRI Fiber 1-4 PRIs 23B+D Ethernet, DIA DOCSIS 1 PRI* 23B+D 16B+D 12B+D 8B+D Ethernet, HSD * Maximum of one PRI delivered over DOCSIS per customer location/node ** D-channel is always assigned to channel 24; customer can choose between NI-2, 5ESS, or DMS100 emulation 18

19 Business Class PRI Calling Plan Unlimited local service Local calling area mirrors the LEC calling area Usage-based domestic long distance Calls charged per minute (6-second increments, 18-second minimum) Separate intrastate and inter-state rates Some markets these are identical so just one rate TWCBC implements a bundled approach for local and long distance service TWC PIC and LPIC/iPIC Always PIC d to TWC at sale, customer is able to change after the installation has gone through Competitive international rates Usage-based operator and directory assistance 19

20 Direct Inward Dialing Service Each station can have a directly dialed telephone number Customers may Request new BC PRI telephone numbers Port their number(s) within the same rate center Combination of both Existing BCP numbers can be ported No local vanity numbers Numbers obtained in blocks of 20 and/or 100 A request for 110 numbers will be Less than 5 numbers there is no DID charge Maximum of 1,000 numbers/ account PSTN Call for More details available in product guide

21 Calling Line ID Caller ID: name and number (incoming call) Originating name and number passed to the PBX, which passes it to the terminating line PBX may impose limits on this feature Calling name and number (outgoing call) Customer s CPE provides the number of the calling party Lead number in the PRI group DID number of the originating equipment Any numbers not in the group assigned to the PRI are replaced with a predesignated TWCBC PRI number Caller ID Blocking available at the account level (i.e., all numbers [pending announcement]) Customer provides up to 15 characters related to company name Inappropriate or questionable names not accepted Only alphanumeric characters are allowed, no special characters CNAM information can be set or changed at the DID level 21

22 Call Restrictions in Detail Inbound call restrictions Block third party calls Block collect calls Block both (default action) No blocking Outbound call restrictions Block international calls Block 900 area code calls Block international and 900 area code calls All blocking done at the account level (not per PRI or DID) Outbound call restrictions often implemented on PBX No need for PRI interaction Easier for customer to change if need be Can be more granular 22

23 Trunk Groups Business Class PRI is configured as PRI groups Each account can have up to four PRIs Maximum four groups per account Maximum four PRIs per group Each PRI is 23B+D No NFAS or backup D Additional PRIs on an ICB Features assigned at the group level Telephone numbers (DID) Customers assign number blocks to PRI groups when more than one PRI group is ordered PIC and LPIC/iPIC Inbound/outbound call restrictions 23

24 Dealing with More than Four PRIs Customers who require more than four PRIs at a service location can be supported by installing two voice gateways Requests addressed via ICB The following considerations need to be taken into account A PRI group cannot be split across two voice gateways Every DID can only be assigned to one voice gateway No hunting across voice gateways The PBX must support tenant partition, which enables preprogramming of DIDs over specific PRI groups >4? 24

25 A Reminder about E-911 BC PRI complies with all regulations and requirements associated with 911/E-911 functions Call is routed to the appropriate public safety answering point (PSAP) An E-911 capable PSAP will automatically receive the caller s telephone number, address, and any additional location information provided on the service order All active DIDs served by the PBX will share the same location information (i.e., the PSAP will receive the same service location information for all DIDs served by a PBX) Customers are not permitted to access BC PRI service from a remote location (e.g., a customer cannot assign BC PRI numbers from the PRI service location to a remote location) BC PRI is not a line-powered service Customer is responsible for providing UPS In a power outage, 911/E-911 services may not be available Warning stickers provided by TWC 25

26 Considerations that Impact Solutions PRI is a two-way voice only service Service over DOCSIS is a single standard or fractional service Standard PRI: 23B+D (23 B voice channels) Fractional PRI: 8, 12, 16 voice ( B ) channels Outgoing CLID (Calling name and number) Customer s CPE provides the number of the calling party Lead (pilot) number in the PRI group DID number of the originating equipment Any invalid (non BC PRI) numbers are replaced with a pre-designated number Call forwarding of DID number to an external number (e.g., cell number) results in customer s name and number appearing as Caller ID vs. original calling party Alternate routing, disaster recovery Failover is manual, trouble ticket-based process available to support service outage 26

27 Comparing Service Level Agreements AT&T Verizon Paetec XO One Communications tw telecom TWCBC Network/ Service Availability % 99.90% 100% N/A N/A 99.99% 99.97% Mean Time to Restore 3 hrs N/A N/A N/A N/A N/A N/A Service Interruption Timeframe(s) >3 hrs >45 mins >30 mins >24 hrs >4 hrs <8 hrs >8 hrs <12 hrs >12 hrs <16 hrs >16 hrs <24 hrs >4 hrs >48 hrs >5 mins <4 hrs >4 hrs <8 hrs >8 <12 >12 <16 >16 <24 >24 hrs >1 hr >24 hrs Credits (based on MRC) 1/30 1/30 1/30 1/15 1/120 1/90 1/60 1/30 1/30 100% 5% 10% 15% 20% 35% 50% 1/30 1/10 Mechanism for Receiving Credit Customer- Initiated Customer-Initiated Customer -Initiated Customer- Initiated Customer-Initiated Customer- Initiated Customer- Initiated Source T-1 Shopper's T-1 SLA Comparison Matrix Verizon Business Voice over IP SLA. SLA also includes credits for missing jitter, latency, packet delivery, and MOS thresholds. Paetec SLA CA Tariff (XO does not offer SLA for PRI service) OneCommunications SLA for ISDN PRI tw telecom Traditional Voice Services SLA TWCBC PRI SLA 27

28 Business Class Toll-Free Service A value-added service Ported or new numbers All point-to-numbers (a.k.a. ring-to-number) must be TWC BCP or TWC PRI telephone numbers Two service options Basic Toll-Free Enhanced Toll-Free Vanity numbers National Toll-Free Directory listing Online Account Detail 28

29 Remote Call Forwarding (RCF) PSTN 655 Exchange points to Exchange I m calling *Outbound calls come from

30 TWC Remote Call Forwarding Support A virtual number (no physical location) Calls forwarded to a BC PRI number or a BCP number RCF number and forward to number must be supported by the same billing system (currently same TWC market) Used for Porting customers in different rate centers Porting customers with existing RCF Customers who move across rate centers Customers who want appearance of a local presence Supports multiple simultaneous calls Maximum of 10 RCF numbers per account ICB available upon request MRC only, no usage charges MRC may be waived if used for porting 30

31 Selling Business Class PRI 31

32 BC PRI Product Differentiators TWCBC name recognition Reliable fiber delivery Complete business communication solutions from single provider Last Mile independence from local phone company No Federal Subscriber Line Charge (or End User Common Line Charge) Local dedicated support Easy transition to VoIP 32

33 Sales Rules of Engagement Sold only to moderate volume users No call centers Porting within same rate center only PRI will be used for voice only service No more than 4 PRIs over fiber per location 1 PRI over DOCSIS per location Credit check is required Minimum 1 year term commitment required 33

34 Invoicing 34

35 Sample Invoice 35

36 Web-Based Call Detail and Reports Online account detail Web-based portal Four months (plus current) on-demand call detail history Print-friendly and CSV export On-demand analysis reports Top ten highest costs Day-of-week LD usage summary Time-of-day LD usage summary 36

37 Installation 37

38 Installation Expectations TWCBC will install and maintain Voice gateway Managed switch Network interface device Installation timeline (excluding network construction) Native: 30 days Ported or combination of ported and native: 45 days 38

39 Gateway Hardware Voice gateway that connects to a cable modem/ethernet switch Cisco Model # of Ports Supported IAD FXS 1 IAD T1E1 2 ISR 2821 e/w 2 ea 2MFT-T1 4 [Note: port VGW will be replaced by 2921 in December.] 39 The voice gateway equipment requires 120 volt AC power at about 2 3 amps Voice gateway model may vary (number of ports)

40 Key Differentiators 40

41 Differentiation Against Other Providers TWC Fiber-Optics Telcos Largely Legacy Copper One Source for All Telecommunication Needs One Source for All Telecommunication Needs Business Class 24x7 Customer Support Business Class 24x7 Customer Support Facilities-Based Provider - TWC Owned Infrastructure Standard Taxes and Fees - No SLC Charges (pass-thru only) Lease Local Loops from Other Carriers* Additional Charges and Fees *CLECs Only 41

42 Why Sell TWCBC? BC PRI uses the latest IP technology, which operates over TWC s wholly owned network. TWCBC products are backed by locally based support staff, technicians, and engineers. TWC s HFC network built from Fiber-Optics minimizes signal loss, which increases call quality. 4 Simplified billing will save your customer time and money. 5 TWCBC PRI will work with your customer s current PRI-compatible phone equipment. 42

43 Customer Testimonial Oncenter Complex - Syracuse, NY A nonprofit meeting and convention facility Draws 850,000 people each year Operates 24/7 Eric Schuster, VP of Operations: I know I can pick up the phone or send an to TWCBC and the response is immediate. They are able to handle any situation and that is very comforting for me. 43

44 Customer Testimonial Paul Smith s College - Upstate New York 950 students and 200 staff members Year-round classes and scheduling Rural area with unreliable communications infrastructure from local providers Ken Whitelaw, Director of IT: Thanks to TWCBC, we now have a telephone service that facilitates quick and reliable communication with students and their families, Whitelaw observed. Without a doubt, Business Class PRI is essential to our success. And the cost savings are really significant. 44

45 Resources

46 Sales and Training Resources TWCBC Partner Portal: Sample invoice Product collateral (co-branding available) Contact for access 46

47 Question and Answer 47

48 Contacts Brian Snortheim: Director of Marketing, Alternate Channels Phone: (919) Greg Iuzzolino: Director of Sales, Alternate Channels Phone: (973)