Dear Customer, Product Descriptions Frequently Asked Questions Order form ACH Debit and Credit Card Authorization form License Agreement

Transcription

1 Dear Customer, At CoreLogic Flood Services, we provide timely, accurate flood zone determinations. We re dedicated to providing you with the products and services you need. We try to anticipate what our customer s want before they do advising them on areas of flood compliance and offering product solutions to make their business processes more efficient. We re passionate about providing you with exceptional service. After all, you are the reason we exist. Attached you will find a PDF file containing documentation to help streamline your flood certification ordering processes. We ve enclosed the following to help get you started: Product Descriptions Frequently Asked Questions Order form ACH Debit and Credit Card Authorization form License Agreement CoreLogic is now accepting payment via ACH debit, credit card and check. We ask that you submit the authorization form with all faxed orders, as this will stand as payment for the rendered services. More specifically, please complete the Billing Address portion of the form in addition to the Credit Card Authorization or ACH Debit Authorization section, so that we are aware of your payment preference. ACH and credit card payments will be processed upon receipt. If you prefer, you may still mail a check with your order form. If you have any questions or concerns, please contact us at ext We value the opportunity to serve your flood compliance needs. Sincerely, CoreLogic Flood Services

2 Product Descriptions for Basic and Life-of-Loan Service Basic Determination (Residential) $12.00 We advise you if a structure on a mortgaged property is in a Special Flood Hazard Area (SFHA) on the date the determination is completed. You receive a guaranteed certification on the FEMA Standard Flood Hazard Determination Form (SFHDF), which lists: Community status/participation in the National Flood Insurance Program (NFIP) FEMA Flood Insurance Rate Map (FIRM) and panel number Status of the structure as in or not in a zone that requires mandatory flood insurance Corresponding flood zone designation Life-of-Loan Determination (Residential) $20.00 In addition to all the features of a Basic Determination, we track the property for any flood map revisions, including Letters of Map Amendment and Revision, which change the insurance requirements. It is extremely important that you notify us once you sell your loans to a new servicer, as transferring these determinations ensures that your new servicer will receive notifications for any future FEMA map revisions. If you service your own loans, it is important that you notify us as well. Simply contact our Servicing Department at ext. 8128, so we can update our records. Basic Determination (Special Property) $25.00 A Special Properties Determination is utilized for multi-structure residential or non-residential properties including, but not limited to raw land, commercial, construction and additional structures. With this service, one determination is issued on all lots that are in the same subdivision or building phase for one price, removing the need to order numerous determinations for each individual lot. Each determination is manually reviewed to determine whether the property and/or properties are completely in, completely out, or partially within an SFHA. Life-of-Loan Determination (Commercial/Special Property) $35.00 In addition to all the features of a Basic Determination, the property and/or properties are tracked for flood zone status changes for the life of the loan. It is extremely important that you notify us once you sell your loans to a new servicer, as transferring these determinations ensures that your new servicer will receive notifications for any future FEMA map revisions. If you service your own loans, it is important that you notify us as well. Simply contact our Servicing Department at ext. 8128, so we can update our record.

3 Frequently Asked Questions How can I place my order with CoreLogic? Orders can be placed via fax, or regular USPS mail. However, a completed ACH/CC Authorization form is required to process your order is submitted by fax or . Will my ACH/CC information be secure if I fax or it? We maintain the privacy of our customer s non-public information by having all faxes and s are routed directly to the Accounting department where your payment information is kept secure and confidential. How long will it take for my order to be placed? Orders are generally entered within two hours of receipt of the order form. Is the legal information (lot, block, section, etc.) required? No, a legal description is not required to place an order, but it is very helpful in locating and verifying the property. How long will it take to complete my flood certificate? Most results are returned to you immediately. For others, including commercial/special property requests, we strive for a 24-hour turnaround. Occasionally, a property cannot be located based upon the property information provided or a flood zone runs through the property. We will then request more information, such as a legal description or survey, to confirm the location of the property and whether or not the building is in the flood zone. If my order is not returned immediately and it requires additional research, can I request a rush? We offer rush service with a four-business hour turnaround time for an additional fee of $ If the certificate cannot be completed within four-business hours, the additional fee is not charged. How will the certificate be returned to me? A certificate can be faxed or ed to you upon completion based upon your selection. This will also be the method by which a request for more information will be sent to you. Our customer is looking to sell their home. Can they provide a copy of the certificate to a potential buyer? This certificate is intended to be used as a regulatory tool. The guarantees described in the End User License Agreement are solely for your benefit, so other parties could not rely upon it for other purposes.

4 PPD-HOME PRE-PAID ORDER REQUEST Basic Residential (1-4 Family Residential Properties Only): $12 Life-of-Loan Residential (1-4 Family Residential Properties Only): $20 Basic Special Property (Multi-structure Residential or Commercially Zoned Properties): $25 Life-of-Loan Special Property (Multi-structure Residential or Commercially Zoned Properties): $35 Rush Order (Additional $10 charge) Company Name: Date: Company Address: City: State: ZIP: Certify To: (If you are ordering this on behalf of another company or lender, please provide their name in the Certify To field) Requested By: Phone: Return by (choose one) : Fax: Borrower Name: LOAN INFORMATION Loan Number or File Reference Number: Street Address: SUBJECT PROPERTY City: State: ZIP: County: Legal Description: Lot: Block: Section: Subdivision: Tax map, plat or parcel info: Builder/Developer: Phone: New Construction Only: Existing Structure Only: Present Owner: Phone: CoreLogic Flood Services Use Only Certification Number: Check Number:

5 Billing Address * Please enter the billing address as it appears on your credit card or bank statement. Cardholder Name : Billing Address: Contact Name: Contact Phone Number: City : State: Zip: Authorized Signature for Credit Card/Bank Account Date CoreLogic Flood Services Account Code(s): Credit Card Authorization I (we) authorize CoreLogic Flood Services to charge payment for services to the credit card account listed below. Credit Card VISA M/C DISCOVER AMEX Credit Card Number: Payment Amount: Please circle one: Corporate Account Consumer (personal) account Expiration Date: ACH Debit Authorization I (we) authorize CoreLogic Flood Services to initiate debit entries to my (our) account with the depository listed below. Depository Name (Financial Institution) Bank Account Number Payment Amount Please circle one: Transit / ABA Number Please circle one: Corporate Account Consumer (personal) account Checking account Savings Account

6 SERVICE AGREEMENT FOR PREPAID SERVICES IMPORTANT-READ CAREFULLY: This End User License Agreement (the "Agreement") is a legal agreement between you and CoreLogic Flood Services, LLC ("CoreLogic") for the use of CoreLogic's flood determinations on real property for which you are a loan provider. By ordering, receiving, accessing, or using CoreLogic's flood determination, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, CoreLogic is unwilling to provide a flood determination to you and the representations, warranties and indemnifications contained in the Agreement do not apply. References to a party or to parties within this Agreement refer to either you or CoreLogic, or to both you and CoreLogic, as applicable. This Agreement applies to you in the event you or your institution has not previously entered into any other executed flood services agreement with CoreLogic. If you or your institution has entered into a separate services agreement with CoreLogic or its predecessor, First American Flood Data Services, this Agreement does not apply. 1. DESCRIPTION OF RIGHTS AND LIMITATIONS. 1.1 You may use the flood determination or flood determination data (collectively, Data ) only to determine whether flood insurance is required for a particular property pursuant to your obligations under federal flood regulations or guidelines. You may not use the Data, or any portion thereof, for any other purpose, including without limitation, to build or enhance any database in any form for resale or distribution. 1.2 Without prejudice to any other rights, CoreLogic may, in its sole discretion, terminate this Agreement at any time for any reason. 1.3 CoreLogic and its licensors own all right, title, and interest in and to the Data, and the intellectually property, copyrights and service marks that are, including without limitation, related to CoreLogic s flood zone determinations, software, internet site, or other CoreLogic products. There are no implied licenses or assignments under this Agreement or otherwise granted by CoreLogic. CoreLogic reserves for itself any rights not expressly granted to you.. 2. SERVICES PROVIDED. 2.1 The Agreement enables you to request from CoreLogic a determination (a "Determination") whether or not mortgaged property is located within a Special Flood Hazard Area as defined by the Federal Emergency Management Agency, or its successor ("FEMA"), on the currently effective FEMA Flood Insurance Rate Map or Flood Hazard Boundary Map (collectively, FEMA Flood Map ) under regulations promulgated pursuant to the Flood Disaster Protection Act of 1973 and The National Flood Insurance Reform Act of 1994 as amended (collectively, the "Acts"). 2.2 As set forth in the Order Request Form, you may request Determinations for residential or nonresidential properties. You agree to select the proper Determination type based upon the property type when requesting a Determination. To request a Determination, you agree to deliver to CoreLogic a complete street address with respect to the property for which the Determination is requested. CoreLogic may request additional information, such as a legal description, metes and bounds or survey information. CoreLogic will

7 notify you of the results of CoreLogic's Determination in accordance with the Acts' reporting requirements. It is your obligation under this Agreement to rely only upon the most current Determination provided by CoreLogic with regard to a specific property. 2.3 At your request, CoreLogic may provide to you a Basic Determination, Life-of-Loan Determination, or a Special Properties Determination. The current product description for each type of Determination you can request on your account is available in your Account Profile. Unless you request a Life-of-Loan Determination, and pay the applicable fee, you acknowledge that CoreLogic is not tracking the Determination for any future changes or revisions to FEMA Flood Maps that may impact the property. 3. REPRESENTATIONS AND WARRANTIES. 3.1 CoreLogic agrees to make a reasonably prudent Determination by diligent and good faith review of the most current FEMA Flood Maps. 3.2 If CoreLogic issues a Determination on a property stating that the insurable structure located thereon is not located within a Special Flood Hazard Area, and the structure is in fact located in a Special Flood Hazard Area according to the FEMA Flood Map effective as of the date of the Determination, CoreLogic shall compensate you for the costs of any uninsured flood damage to the structure that would have been paid by a National Flood Insurance Program ( NFIP ) policy, less any premiums that would have been paid for an NFIP policy during the life of the loan secured by the property. 3.3 If CoreLogic issues a Determination on a property stating that the insurable structure located thereon is located within a Special Flood Hazard Area, and the structure is in fact not located in a Special Flood Hazard Area according to the FEMA Flood Map effective as of the date of the Determination, CoreLogic will reimburse you for any unnecessary or excessive flood insurance premiums paid during the life of the loan secured by the property, which are not refunded by the NFIP or the insurer. 3.4 Solely with respect to Life-of-Loan Determinations, you receive the following additional guarantee: If the zone status of a property submitted to CoreLogic for Life-of-Loan Determination changes as a result of the issuance of an amended or revised FEMA Flood Map, and CoreLogic fails to notify you of the change within sixty (60) days of the effective date of the amended or revised FEMA Flood Map or within sixty (60) days of the date CoreLogic receives the amended or revised FEMA Flood Map, whichever is later, CoreLogic shall (i) compensate you for the costs of any uninsured flood damage to the structure that would have been paid by an NFIP policy, less any premiums that would have been paid if an NFIP policy had been in effect or (ii) reimburse you for unnecessary or excessive flood insurance premiums paid since the removal of the property from the Special Flood Hazard Area, which are not refunded by the NFIP or the insurer. Life-of-Loan Determination notices are sent to you by CoreLogic unless CoreLogic is notified in writing of the identity of the servicer of the loan associated with the Determination. You are responsible for notifying CoreLogic in writing, or as otherwise mutually agreed, of the identity of the servicer of the loan associated with the Determination. 3.5 THE REMEDIES SET FORTH IN THE AGREEMENT SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY CORELOGIC OF ITS OBLIGATIONS UNDER THIS AGREEMENT OR FOR ANY ERRANT DETERMINATION. IN ANY EVENT, CORELOGIC SHALL HAVE LIABILITY ONLY FOR DETERMINATIONS MADE WITH RESPECT TO PROPERTIES FOR WHICH YOU MAKE OR UNDERTAKE TO SERVICE A MORTGAGE OR EQUITY LOAN, ON OR SUBSEQUENT TO THE DATE CORELOGIC NOTIFIES YOU OF THE RESULTS OF CORELOGIC S DETERMINATION. 3.6 IN NO EVENT SHALL CORELOGIC HAVE ANY LIABILITY FOR AN ERRANT DETERMINATION IF CORELOGIC NOTIFIES YOU IN WRITING OF THE ERRANT DETERMINATION AND PROVIDES YOU WITH A CORRECTED DETERMINATION AT LEAST SIXTY (60) DAYS PRIOR TO AN UNINSURED FLOOD LOSS. IN NO EVENT SHALL CORELOGIC BE RESPONSIBLE FOR UNINSURED DAMAGES TO A PROPERTY UNDER SECTIONS 4.2 AND 4.4 FOR MORE THAN ONE FLOOD LOSS ON THE SAME PROPERTY. IN NO EVENT SHALL CORELOGIC HAVE ANY LIABILITY FOR ANY LOSSES, COSTS, DAMAGES OR EXPENSES SUFFERED BY YOU, YOUR BORROWER OR ANY TENANT OF THE PROPERTY FOR LOSS OF RENTS, LOST PROFITS OR DIMINUTION OF VALUE OF THE PROPERTY, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES, EVEN IF CORELOGIC IS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. YOU ARE THE SOLE AND EXCLUSIVE BENEFICIARY OF THIS AGREEMENT. THERE ARE NO THIRD-PARTY BENEFICIARIES. IN NO EVENT SHALL CORELOGIC PAY IN EXCESS OF $100,000 PER DETERMINATION OR THE INSURANCE AMOUNT MADE AVAILABLE

8 BY AN NFIP POLICY, WHICHEVER IS LESS. CORELOGIC IS NOT LIABLE FOR ANY DAMAGES OR DELAY CAUSED BY EVENTS THAT ARE OUTSIDE ITS REASONABLE CONTROL. 4. CONFIDENTIALITY. 4.1 Each party shall use its best efforts to keep the other party s confidential information secret and confidential. Confidential Information means information about a party which includes, without limitation, a party s trade secrets and proprietary information, whether identified as confidential or by its nature should be reasonably considered confidential, business volumes or usage, financial information, pricing information, information concerning a party s operations, affairs, products, marketing and systems. 4.2 The parties agree (a) to hold all Confidential Information in confidence, (b) not to disclose Confidential Information of the other to any third party, other than the receiving party s affiliates, officers, directors, employees, agents or representatives which have a need to know such information in connection with this Agreement (collectively, Representatives ), and (c) that the receiving party will not use or permit its Representatives to use any such Confidential Information for purposes other than those contemplated by this Agreement. Neither party has any obligation with respect to any Confidential Information which (a) that party independently develops; (b) is or becomes publicly available without a breach of this Agreement by either party or is known prior to the commencement of this Agreement; (c) is disclosed to it by a third party who is not required to maintain confidentiality; or (d) is approved for release by the other party in writing. The party claiming any of the above exceptions has the burden of providing evidence of applicability. The obligations set forth in this Section 5 shall survive termination of this Agreement. 4.3 The parties acknowledge that in order for CoreLogic to perform its duties and obligations under this Agreement, you may need to disclose information concerning your customers to CoreLogic ( Customer Information ). CoreLogic acknowledges your obligations pursuant to the Gramm-Leach-Bliley Act of 1999 (15 U.S.C et seq.) and the regulations promulgated thereunder ( GLBA ) and the Interagency Guidelines Establishing Standards for Safeguarding Customer Information (the Guidelines ). Customer Information shall be maintained in confidence and not disclosed, used or duplicated other than for the purposes contemplated by this Agreement or in compliance with the privacy requirements set forth in the GLBA and/or the Guidelines. CoreLogic agrees to implement appropriate standards with respect to your Customer Information designed to meet the objectives of the GLBA and Guidelines, and specifically agrees to institute measures to ensure the security of Customer Information and to protect against any anticipated threats or hazards to the security or integrity of such Customer Information. 5. MISCELLANEOUS. 5.1 CoreLogic is not liable for any damages or delay caused by events that are outside its reasonable control. 5.1 This Agreement shall be governed by the laws of the State of Texas. 5.2 This Agreement contains the entire understanding of the parties with respect to the matters covered herein; provided, however, that in the event the parties have previously entered into a flood services agreement, that agreement shall control with respect to any provisions that are inconsistent with the terms of this Agreement. The terms and conditions of CoreLogic s End User License Agreement are subject to change from time to time and the current version maintained by CoreLogic shall govern these services. You are responsible for being aware of the rights and obligations under the current End User License Agreement. 5.3 Nothing expressed or implied in this Agreement is intended, or shall be construed, to confer upon or give any person or entity other than you and CoreLogic any rights or remedies under or by reason of this Agreement. 5.4 This Agreement shall be binding to you and your affiliates, employees and agents. 5.5 You may not assign this Agreement without the prior written consent of CoreLogic, which consent may be unreasonably withheld. 5.6 This is a business relationship limited to the scope of this Agreement. No partnership, joint venture, agency, fiduciary or employment relationship is intended or created by this Agreement and neither party may hold itself out that way.