NORTHEAST VALLEY HEALTH CORPORATION. Human Resources Memorandum. Assistant Registered Nursing Supervisor

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1 Human Resources Memorandum The Northeast Valley Health Corporation is currently seeking qualified applicants for the position of: 1 Regular Fulltime Position 100% Time San Fernando Health Center Work schedule: Monday to Thursday 12:30pm-9:00pm & Saturday 8:30am-5:00pm DEFINITION: Under the direction of the Clinic Administrator, the Registered Nurse (RN) Supervisor and the Director of Nursing, the Assistant Registered Nurse (RN) Supervisor organizes the provision of Clinical Patient Care Services, in accordance with Federal, State, Agency, and various programmatic and regulatory requirements. The Assistant Registered Nurse (RN) Supervisor is an integral member of the interdisciplinary care team providing services to clients receiving care in NEVHC facilities. The Assistant Registered Nurse (RN) Supervisor is responsible for direct observation and interpretation of data to formulate a nursing diagnosis through observation of the client s physical condition and behavior and through interpretation of information obtained from the client and others, including the health care team. Reports to: Clinic Administrator (Administrative) Director of Nursing & Medical Director (Clinical) QUALIFICATIONS: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the employee must have: Qualified, interested parties should APPLY ONLINE at Human Resources Department 1172 North Maclay Avenue San Fernando, CA Must be a graduate of an accredited school of nursing with a valid and current California Registered Nurse license to practice. Page 1

2 2. One year clinical experience as a Registered Nurse whose experiences must have been as a Registered Nurse within a United States Licensing Jurisdiction. Willing to consider new graduates who have specific ambulatory care skills either by having worked as a Medical Assistant (MA) or Licensed Vocational Nurse (LVN) at a health center. 3. Must demonstrate through written and/or oral testing, the knowledge and skills necessary to provide care appropriate to the age of the patients served and has knowledge of the principles of growth and development over the life span. He or she is able to identify and categorize each patient s age specific grouping of needs, such as those for infant, adolescent, adult or geriatric patients. 4. Must maintain a current Cardio-Pulmonary Resuscitation (CPR) certification, in compliance with American Health Association. 5. Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients. 6. Must maintain or exceed competency levels as established by corporate standards for clinical practice. 7. A working knowledge of medical issues, workflow, triage skills and insurance needs of NEVHC patients. 8. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures 9. Math skills sufficient to prepare routine spreadsheets, calculate/balance invoices/expense reports, and similar including medication dosage calculations, reading measurements on scales, rulers, syringes. 10. Demonstrated supervisory skills sufficient to supervise from 1 to 50 employees. 11. Demonstrated managerial skills sufficient to manage from 1 to 50 employees through other supervisors and/or managers. 12. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems. 13. Effective verbal and written communication skills to communicate clearly and effectively with patients and others. 14. Very effective oral and written communications skills including public speaking experience. 15. Effective work organization skills. Page 2

3 16. Fluency in English (speaks, read and write). 17. Fluency in Spanish (speak, translate, read and write) is required. 18. Ability to work effectively as a team player. 19. Ability to be flexible and work in a changing environment. 20. Sensitivity to the different cultures represented among members and staff. 21. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles. 22. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable. 23. Demonstrated proficiency with the electronic health record database within three months of attending training session(s). 24. Ability to solve problems and make routine recommendations. 25. Ability to maintain absolute confidentiality about health care and other patient/client information. 26. Current California driver s license, appropriate insurance coverage and a driving record acceptable to the NEVHC s insurance carrier (if required to drive on the job). ESSENTIAL DUTIES 1. The Assistant Registered Nurse (RN) Supervisor serves as second in command in the nursing leadership of a health center and has the skills and ability to step into the role of lead RN when need be. 2. The Assistant Registered Nurse (RN) Supervisor is responsible for direct observation and interpretation of data to formulate a nursing diagnosis through observation of the client s physical condition and behavior and through interpretation of information obtained from the client and others, including the health care team. 3. Formulates a care plan, in collaboration with the client, which ensures that direct and indirect nursing care services provide for the clients safety, comfort, hygiene and protection, and for disease prevention and restorative measures. Such formulation of care plan cannot be delegated to a Licensed Vocational Nurse. 4. Formulates and directs plan of care. The Assistant RN Supervisor implements the nursing process based on direct assessment and data collected from other members of the health care team. Page 3

4 5. The Assistant RN Supervisor provides care directly or delegates to sub-ordinates based on the legal scopes of practice of the subordinates and on the preparation and capability needed in the tasks to be delegated and effectively supervise nursing care being given by the Licensed Vocational Nurse (LVN) or Medical Assistant (MA) per RN Standards of Competence. 6. Evaluates the effectiveness of the care plan through observation of the client s physical condition and behavior, signs and symptoms of illness and reactions to treatment and through communication with the client and health team members and modifies the plan as needed. 7. Acts as the client s advocate, as circumstances require, by initiating action to improve health care or to change decisions or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided. 8. In collaboration with the Director, Clinical Operations, the Medical Director, appropriate Program Directors, and Clinic Administration; develops and implements clinical policies and procedures to assure available trained personnel. Assesses staff development and training needs and assists with in-service training for staff. 9. Participates in the NEVHC Quality Management process through the clinic s Quality Council. 10. Assists in developing and implementing a nursing quality improvement component to monitor the delivery of nursing triage services in accordance with the established standards and procedures. 11. Assures compliance with nursing procedures relating to Child Health and Disability Prevention (CHDP), Immunization Program, Breast and Cervical Cancer Control Program (BCCCP) Indicators (e.g.: pap follow-up, immunizations, anemia screening, nursing hypertension protocol), and similar special programs. 12. Conducts audits and reviews to monitor compliance. Prepares or supervises the preparation of periodic reports, statistics, and studies. 13. Maintains patient follow-up procedures, including broken appointment and abnormal lab follow-up procedures and immunization tickler/tracking system. 14. Assists in the development of and implementation of protocols and procedures, and in the training of staff to enable staff to perform nursing education in the nursing units and to maintain the competency levels of all clinical staff, in accordance with corporate standards for clinical practice. 15. Assists in the training of staff to implement patient triage and scheduling system. Page 4

5 16. Functions as needed as a clinical nurse for the provision of providing nursing support to the client and family to explain treatment and how to care for the client s health needs, performing counseling services, as well as triage, when required. 17. Attends meetings as assigned by the Director, Clinical Operations or Clinic Administration. 18. Performs other duties as required or as assigned by the Director of Nursing or Site Administrator. 19. Is responsible for the supervision of the nursing staff including: a. Assigning and reviewing work for accuracy, completeness, service standards and compliance with program requirements b. Providing training and guidance to less skilled/experienced staff c. Managing performance and conducting performance reviews d. Recommending disciplinary action as required e. Approving absences f. Encourages further education, participation in seminars and provides learning opportunities within the department 20. Develops and maintains clinical and leadership skills through seminars, workshops or other forms of training/education; complies with all mandatory training requirements. 21. Participates as a member of NEVHC s management team; promotes the Clinic s goals and philosophies to staff; participates in committees; and actively cooperates with others in support of the Clinic s goals. 22. Develops and maintains a working knowledge of NEVHC s policies and procedures; interprets policies and procedures for others. 23. Researches, gathers and analyzes data and prepares reports for review and action by managers. 24. Participates in and complies with all NEVHC mandatory trainings including the following: a. Infection Control Program b. Environment of Care Management Plans and Emergency Management Program; and participates in emergency response activities as directed c. Corporate Compliance Program d. Code of Conduct e. Risk Management & Compliance 25. Participates in hazardous waste and infection control assignments as required which may include being designated as an emergency responder to a hazardous substance release or Page 5

6 spill; performing infection control data collection, evaluation, reporting and follow-up in accordance with clinical health services policy and procedures. 26. Utilize the CARE Communication model to provide impressive service a. Connect with our patients and their families b. Appreciate what our patients and families say and acknowledge their situation c. Respond in ways that would be helpful to the patient and their family d. Empower patients and families to have confidence in their ability to contribute to their health and healthcare. e. Apply the same principles to internal and external customers. f. Support the NEVHC Guiding Principles. 27. SAFETY: Participates in all safety programs which may include assignment to an emergency response team. 28. If in a supervisory or managerial role, handles Human Resources issues 29. It is the responsibility of every employee to understand how the Joint Commission s National Patient Safety Goals relate to their job duties at NEVHC. It is the responsibility of every employee to report any patient safety concerns to their immediate supervisor without fear of reprisal. 30. Must demonstrate the knowledge and skills necessary to provide care for the specific population(s) served. (Refer to HR Policy # 149) 31. All work duties performed are as a component of a multidisciplinary team with each member working within their scope of practice, competency level and to the fullest extent possible. 32. Offer impressive communication with all patients/families, colleagues and customers using the CARE (Connect * Appreciate * Respect * Empower) principles. 33. Specific care team duties include: a. Participating in huddles and/or review of daily schedules to prepare for the needs of patient/families appointments and management of their medical visit as needed. b. Participate in performance improvement activities using data for clinical and operational outcomes. c. Work in a collaborative manner with all team members within the specific discipline of care as well as with other. d. Participate in trainings focusing on population management, evidenced-based approaches to self-management. SECONDARY DUTIES Page 6

7 34. Performs any or all of the duties of the Clinical Support staff (Registered Nurse, Licensed Vocational Nurse, and Medical Assistant) in the event of absences or heavy workloads. 35. Performs related duties as required. SUPERVISORY RESPONSIBILITY The employee supervises from 5 to 50 employees. PHYSICAL ACTIVITY In the course of performing this work, the employee: a. Will spend substantial time sitting, speaking and listening, standing and limited walking. b. May stoop and reach to file documents. c. May lift up to 15 lbs. periodically. d. May read, write and type. e. May occasionally climb or balance, stoop, kneel, crouch or crawl. When performing patient care: a. May occasionally lift/carry items weighing up to 100 pounds. b. Will perform duties requiring a full range of body motion including handling and lifting patients, c. Will utilize manual dexterity and eye-hand coordination. d. Will experience frequent exposure to potentially infectious agents, communicable diseases, toxic substances, medicinal preparation and other conditions common to a physician's office. e. Will need normal/corrected vision and hearing within normal range. f. May work under stressful conditions and/or work irregular hours. Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Page 7

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