AVST Unifying Communications. Five Megatrends Driving the Future of UC Tom Minifie, CTO

Transcription

1 AVST Unifying Communications Five Megatrends Driving the Future of UC Tom Minifie, CTO

2 Market Observation: Organizational Reduced Workforces/ Same Workload Increasingly Distributed Organizations Increasingly Mobile Page 2

3 Market Observation: IT Infrastructure Optimization Virtualization Disaster Recovery/Geo Redundancy Centralization (Private Cloud) Consumerization of IT and BYOD Full Public Cloud UC Solutions Continue to Evolve and Mature Page 3

4 Market Observation: UC UC is the Convergence of Multiple Communication Technologies and Vendors New and Legacy Multiple Delivery Models for UC Deployments (Premise, Private Cloud, Hybrid and Cloud) Mobility is Changing the Game Objective Remains Clear: Cost Effectively Improve Productivity Through Enhanced (Unified) Communications Page 4

5 Five Megatrends Driving the Future of UC PRODUCTIVITY IT AGILITY Interoperability Cloud Context-Aware Mobility Business Process Optimization Consumerization of IT Page 5

6 Interoperability

7 Value and Complexity Evolution of UC Cloud UC Context-Aware Applications Federated Presence CEBP Speech Mobile Adoption Path Conferencing Instant Messaging IP Telephony Unified Messaging IVR Contact Center Voic /Automated Attendant TDM Telephony 1985 Time 2015

8 Evolution of UC Cloud UC Context-Aware Applications Federated Presence CEBP Mobile Speech Conferencing UC is the Unification Instant Messaging of Multiple Technologies, IP Telephony Multiple Vendors and Unified Messaging Communications Methods IVR Contact Center Voic /Automated Attendant TDM Telephony Page 8

9 Unified Communications Vendors The product names and/or logos are copyrights and trademarks of their respective owners. Page 9

10 Unified Communications Vendors How will the UC market evolve? What vendors will you be using in five years? The product names and/or logos are copyrights and trademarks of their respective owners. Page 10

11 THE TAKEAWAY Interoperability Ensure Maximum Interoperability to Protect and Extend Your New and Legacy UC Infrastructure

12 Cloud

13 Reality of the Cloud Today Cloud Variations of UC are Evolving UCaaS Solutions will not Displace On- Premise UC for Enterprises in the Near to Mid-Term Future UCaaS Solutions are Behind On-Premise Solutions in the Areas of Functionality, Reliability, Scaling, Security (source Gartner: Sept 2011) Optimal UC Solutions Based on Size of Enterprise: Large Enterprise - Private Cloud SME Hybrid SMB - Public Page 13

14 UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications Phone Collaboration IM Presence UM / Voice Apps Business Apps Page 14

15 UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications Phone Collaboration IM Presence UM / Voice Apps Business Apps Page 15

16 UC Deployment Models Computing Resources Processing, storage, applications and services CPE HYBRID CLOUD UC Applications Phone Collaboration IM Presence UM / Voice Apps Business Apps Page 16

17 THE TAKEAWAY Cloud It s an Evolution Towards the Adoption of Full Public Cloud (UCaaS)

18 Context-Aware Mobility

19 Context-Aware Mobility LOCATION Network Providers and Device Manufacturers can Derive Users Location in Real Time PRESENCE Providers of Communications Apps have Insight into the Availability and Modality of Choice BEHAVIORS Observes Users Social Applications and Repeatable Processes Pushes relevant INFORMATION to user Page 19

20 THE TAKEAWAY Context-Aware Mobility Context-Aware Applications will Deliver Significant Further Improvements in Enterprise Productivity in the Future

21 Business Process Optimization

22 What is CEBP? Communication Enabled Business Process (CEBP) Communications Integrated with Information to Optimize Business Processes Bridges the Silos that Exist Between Communications and Various Applications Reduces Human Latency through Automation Creates Self Service Environments to Increase Customer Satisfaction Page 22

23 The Value of Information Information will be the oil of the 21 st century! Source: Gartner Page 23

24 THE TAKEAWAY Business Process Optimization Communication Enabling Business Processes Remain the Single Largest Untapped Opportunity in UC

25 Consumerization of IT

26 Consumerization of IT New Generation of Minted College Grads Employees Bringing Mobile Devices Through the Back Door More Prevalent Within Smaller Companies 53% of IT Managers Surveyed Support Employee Owned Smartphones Source: Forrester Research Page 26

27 Consumerization of IT Checklist Simple Scalable Solutions should embody design thinking at the outset Flex up and flex down as demand changes Safe New technology must not adversely impact another proven system Secure Sustainable Sexy Fend off internal and external digital threats Meet requirements for flexibility and adaptability (7 to 10 years) Solutions must draw passion among users; users must enjoy using the software Source: Harvard Business Review 2011 Page 27

28 Consumerization of IT Challenge How to Separate Personal and Business Communications Work Personal Page 28

29 THE TAKEAWAY Consumerization of IT Expectation by Users for Simple and Easy to Deploy Solutions will Drive the Evolution of IT in the Enterprise

30 Own Your Future Best-of-Breed Solutions Flexibility/Adaptability Deploy at Your Own Pace and change your mind in the future, if required! User Adoption = Increased Productivity

31 Headquarters Orange County, California Applied Voice & Speech Technologies, Inc Towne Centre Drive, Suite 200 Foothill Ranch, California Phone: (949) Fax: (949) Toll-Free: (866) Engineering, Testing and Support Facilities - Seattle, Washington Applied Voice & Speech Technologies, Inc North Creek Parkway, Suite 200 Bothell, WA Phone: (425) Fax: (425) Engineering, Testing and Support Facilities - Victoria, Canada Applied Voice & Speech Technologies, Inc. 645 Fort Street, Suite 107 Victoria, BC V8W 1G2 Canada Phone: (250) Fax: (250) Thank You Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd. One Heddon Street London, W1B 4BD United Kingdom Phone: +44 (0) Fax: +44 (0) Technical Support: +44 (0) Copyright 2011 AVST All Rights Reserved Phone: info@avst.com