StarLeaf Connectivity Services. Deployment Guide

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1 StarLeaf Connectivity Services Deployment Guide 31 July 2015

2 Contents Terminology 4 Why are Connectivity Services needed? 4 What are Connectivity Services? 4 Calling scenarios 5 Architecture 7 Security 7 Using StarLeaf Connectivity Services with Skype for Business 9 Configuration 10 SfB example 1: Inbound call from external H.323 endpoint to Skype for Business client 11 Configuration 11 Call flow 11 Using DNS records to simplify the dialing scheme 12 SfB example 2: Outbound call from Skype for Business client to external H.323 or SIP endpoint 13 Configuration 13 Call flow 13 SfB example 3: Using Connectivity Services with the StarLeaf GTm codec 14 Using StarLeaf Connectivity Services to enable existing video conferencing infrastructure to interoperate with Skype for Business 15 Example: Enable remote Skype for Business clients to call into colocated MCU 15 Configuration 15 Call flow 16 Using StarLeaf Connectivity Services to call between disparate UC platforms across internal networks 17 Disparate UC platforms example 17 Configuration 18 Connectivity Services Page 2 of 20

3 Trunking a call from SfB to Cisco 18 Legal information 20 Third party software acknowledgments 20 Disclaimers and notices 20 Connectivity Services Page 3 of 20

4 Terminology In this document: StarLeaf SBC 6350 is referred to as SBC Microsoft Skype for Business and Lync are referred to as SfB SfB codec includes StarLeaf GTm, and Lync Room Systems Cisco Unified Communications Manager is referred to as CUCM Third-party solutions means any H.323 or SIP video equipment and also includes SfB deployments Unified Communications is referred to as UC Why are Connectivity Services needed? The problems that existing video installations present include: UC solutions from Microsoft, Cisco, Polycom are not directly interoperable Existing interoperability solutions rely on a meet-on-a-bridge approach which is not scalable and does not allow for seamless calling between users UC solutions are often deployed without the ability to communicate externally What are Connectivity Services? StarLeaf has designed Connectivity Services to solve the challenges of inbound and outbound video calling in enterprises that have deployed a UC platform and also the challenge of inter-operation between the current video-calling technologies (H.323, SIP, and SfB). The architecture for StarLeaf Connectivity Services is shown in Figure 1. Each customer site will be equipped with a StarLeaf SBC 6350 (SBC) that sits on the customer network and connects on one side to your UC server and on the other side it creates a secure trunk through the firewall and out to the StarLeaf Cloud. Figure 1: StarLeaf Connectivity Services SIP H.323 SfB/Lync SBC Customer network Domain=example.com UC server UC client UC client UC client Connectivity Services Page 4 of 20

5 The SBC enables Connectivity Services which provide firewall traversal, routing, and transcoding of calls as a service allowing users in your organization to seamlessly call other users, internal or external, without worrying about the far-end technology and without having to schedule a call in advance or meet on a bridge. StarLeaf Connectivity Services are very different to bridging services available elsewhere, but can be used in tangent with those services. For example, a bridging service allows video callers using different technologies to meet in a 'virtual meeting room' (VMR). StarLeaf Connectivity Services allow video callers using different technologies to directly, and securely, call each other without needing to know which technology is in use at the far end of the call. StarLeaf Connectivity Services also enable greater access to thirdparty bridging services, for example by enabling SfB users to call into video conferences hosted on an H.323 MCU. StarLeaf Connectivity Services are not an on-premise solution, rather they are services that allow your network to access the power of the StarLeaf Cloud. Using Connectivity Services means that you have the video network capacity that you need, when you need it; Connectivity Services allow for burstable usage. StarLeaf Connectivity Services deliver any-to-any direct video calling between disparate UC platforms: across internal networks within the same organization and/or between organizations across the Internet Calling scenarios StarLeaf Connectivity Services allow the following calling scenarios: Business-to-business (B2B): Calling B2B from an SfB deployment requires SfB calls to leave an organization's network and be routed to the correct destination network. Whilst this is possible between SfB deployments, it requires special configuration on the SfB server for each SfB deployment with which calling is required. You might have an SfB deployment, a CUCM deployment or indeed a traditional H.323 video network and you would like to receive inbound calls (from outside your network) from any of: SfB, H.323, SIP, CUCM H.323 interoperability: Calls between SfB and H.323 require transcoding. Whilst there are third-party VMRs that allow SfB and H.323 users to meet on a bridge, this is a rigid solution and certainly does not allow for spontaneous inbound and outbound direct calling SIP interoperability: Calls between SfB and SIP require transcoding. Whilst there are thirdparty VMRs that allow SfB and H.323 users to meet on a bridge, this is a rigid solution and certainly does not allow for spontaneous calling Outbound calling: The SBC allows calls from UC users to be routed to external destinations and the StarLeaf Cloud will handle any transcoding or media processing that is required. You might have an SfB deployment, a CUCM deployment or indeed a traditional H.323 video network and you would like your users to be able to make outbound calls (to destinations outside your network) to any of: SfB, H.323, SIP, CUCM Inbound calling: Inbound calling into a UC platform is particularly problematic as the addresses of the UC clients are not accessible externally. Deployment of an SBC allows the StarLeaf Cloud to securely route calls from external parties directly to the UC users Enabling remote SfB users to use a co-located video conferencing service such as an MCU: In this scenario, an enterprise or service provider is hosting an MCU or other Connectivity Services Page 5 of 20

6 standards-based conferencing services and needs to allow SfB users access to dial into meetings, recordings, or streaming services Interoperability between disparate internal UC platforms: You might have a mixture of internal deployments including any of: SfB, VCS, CUCM, H.323 MCU, SIP and H.323 endpoints, and you would like interoperability between these systems For more information about these calling scenarions, refer to the following sections in this document: Using StarLeaf Connectivity Services with Skype for Business (p9) Using StarLeaf Connectivity Services to enable existing video conferencing infrastructure to interoperate with Skype for Business (p15) Using StarLeaf Connectivity Services to call between disparate UC platforms across internal networks (p17) Connectivity Services Page 6 of 20

7 Architecture The architecture for StarLeaf Connectivity Services is shown in Figure 1, above. The SBC is deployed internally and connects to the StarLeaf Cloud via a single-port tunnel which is authenticated and encrypted a trunk, down which the internal network will route calls that have a destination beyond the local network. Similarly, the Cloud is able to receive incoming calls destined for the customer's domain and route those calls through the SBC onto the customer network. All media processing takes place in the Cloud. In this way, customers are able to trunk their networks to the StarLeaf Cloud and benefit from: Automatic negotiation of incoming and outgoing call setup Automatic transcoding, as necessary, for incoming and outgoing calls Advanced techniques to protect network from intrusion Callers not needing to know which technology is used at the far end of the call Detection and prevention of DoS attacks Encryption of media and signaling traffic One management console for provisioning, dial plan rules, and management Compatibility with all standards-based conferencing services (StarLeaf, BlueJeans etc) Increased use of hosted on-premise services (Cisco MCU, Polycom RMX) All the functionality of a scalable, interoperable, video network as a service with no need for more on-premise infrastructure Security traversal StarLeaf Connectivity Services allow your UC users to benefit from firewall traversal. The SBC, sitting inside your network and behind your firewall, requires only a single port to connect securely to the StarLeaf Cloud. This one connection is further secured by TLS (Transport Layer Security cryptographic protocol that provides communication security over the internet)and handles all signaling and media traffic. All calls to and from your network are trunked over this one connection. This is the same architecture as for VOIP calls. Authentication The connection from the SBC to the StarLeaf Cloud is also secured with authentication. Authentication with the StarLeaf Cloud requires a signed certificate. Consequently our secure and encrypted connection cannot be negotiated by anything other than an authorized device, thus preventing a man-in-the-middle attack. Encryption The trunk from the SBC to the StarLeaf Cloud is encrypted using AES encryption. Unencrypted signaling in H.323 video conferencing makes it possible for hackers to see the conference ID and PIN numbers, providing them with all that they need to gain access to meetings that take place on a bridge/mcu. By sending your video calls via StarLeaf Connectivity Services, you will solve this issue. Protection against spammers An ongoing threat for H.323 endpoints is H.323 spammers. This problem manifests itself as multiple nuisance calls to H.323 video endpoints causing inconvenience. When using StarLeaf Connectivity Services, all your endpoints will be behind your organization's firewall and will be protected from H.323 spammers. Connectivity Services Page 7 of 20

8 Secure external calling for closed networks The StarLeaf Cloud allows an organization to securely open their network to external video calls. Only the StarLeaf Cloud is authorized for calls into the organization. Callers on the Internet, be they customers, vendors or remote employees, can communicate securely from remote locations into the corporate network. Black and white lists Policy management, via your management portal, allows you to configure black/white lists for the Connectivity Services meaning that you can block and allow calls from any particular domains. Data center security Any service based applications that are delivered from the cloud, need to provide high and continuous availability, backed-up by system engineered redundancy. Without adequate provision of redundancy, an end user may experience temporary or prolonged loss of service. The StarLeaf Cloud solution is fail-safe. Its data centers all benefit from physical security as well as system redundancy throughout. StarLeaf data centers are constantly monitored. Furthermore StarLeaf has multiple geographically dispersed data centers and it is possible for all users to be moved between them as required to protect against any catastrophic local events that prevent access to a whole data center. Connectivity Services Page 8 of 20

9 Using StarLeaf Connectivity Services with Skype for Business StarLeaf Connectivity Services securely connect all the clients in an SfB deployment with the StarLeaf Cloud. StarLeaf Connectivity Services allow B2B communications, H.323 and SIP interoperability, and inbound and outbound calling from an SfB deployment. This connectivity provides the following benefits: Users simply dial by URI: If an SfB user knows someone's URI video address, that user can simply dial the address, without needing to know the technology of the destination video conferencing equipment. The StarLeaf Cloud will set up the call and transcode as necessary Users can be called by URI from other technologies, for example H.323 and SIP. SfB users can give their video address to contacts outside of their SfB deployment. Those contacts can call straight through to the SfB users whether they are using SfB, H.323, or SIP; the StarLeaf Cloud will transcode the call as necessary Interoperability with all conferencing solutions: SfB users can join any other standardsbased conferencing service such as BlueJeans, Cisco CMR, and StarLeaf conferencing Figure 2: SfB connectivity services SIP H.323 SfB/Lync SBC 6350 SfB server SfB client SfB client SfB client Connectivity Services Page 9 of 20

10 Configuration For each customer, certain configuration must take place to allow for correct call routing and simple dialing. Using the StarLeaf Portal, you will configure the StarLeaf Cloud. You must enter the primary domain of the SfB deployment. All calls from the Cloud side into the SfB deployment will be mapped to addresses at the primary domain. You can also configure any additional internal domains, to allow the SBC to receive and trunk calls from those internal domains. By default, calls to <your_domain>.call.sl will be routed to your SBC To allow external callers to dial video addresses you must edit the DNS SRV record for your domain. For example, to allow callers to dial domain>, edit each of the following: SIP DNS SRV record H.323 DNS SRV record SfB DNS SRV record and point these to <your_domain>.call.sl for routing. In this way, you do not need to know from which technology someone is calling. Together, the SBC and the StarLeaf Cloud handle the complexities of call setup, transcoding, and routing You will need to configure the internal SfB server's dial plan to allow SfB calls to external domains to be routed to the SBC Connectivity Services Page 10 of 20

11 SfB example 1: Inbound call from external H.323 endpoint to Skype for Business client In this example, an external H.323 or SIP endpoint dials directly into an SfB codec on the internal SfB deployment. Here, the external callers need to be provided with the correct video address that maps to the SfB deployment addresses. If you require external callers to dial SfB addresses, you must update your DNS records accordingly (refer to Using DNS records to simplify the dialing scheme (p12)). Figure 3: Inbound H.323 call from external H.323 or SIP room system example.call.sl H.323 or SIP endpoint dials SBC1 SfB server SfB domain is example.com Configuration StarLeaf creates an account for the customer (example.com) on the StarLeaf Cloud. The customer's StarLeaf domain is example.call.sl SBC1 is provisioned and installed onto the customer site. SBC1 is neighbored to the SfB server using the domain example.com The StarLeaf Cloud dial plan is configured to direct calls destined for example.call.sl to SBC1 Call flow 1. The external H.323 or SIP endpoint dials 2. DNS ensures that calls to subdomains of call.sl route to the StarLeaf Cloud. 3. The StarLeaf Cloud matches domain to the customer's account and changes the recipient of the call to 4. The StarLeaf Cloud negotiates the call setup, transcodes and protocol matches as necessary and passes the call to SBC1. 5. SBC1 passes the call to the SfB server which places the call to Connectivity Services Page 11 of 20

12 Using DNS records to simplify the dialing scheme In the above example, external users are dialing addresses in the format: To enable external H.323 or SIP callers to dial the same SfB addresses as are used internally in the SfB deployment, you must update your enterprise DNS SRV record (in addition to the configuration mentioned above). To do this: point H.323 calls that are incoming to your domain to your call.sl domain. For example: _h323cs._tcp.example.com points to example.call.sl point SIP calls that are incoming to your domain to your call.sl domain. For example: _sip._udp.example.compoints to example.call.sl Figure 4: Inbound H.323 or SIP call from external room system where DNS record is updated example.call.sl H.323 or SIP endpoint dials SBC1 SfB server SfB domain is example.com Call flow 1. The H.323 or SIP endpoint dials 2. DNS SRV records resolve this to example.call.sl. The call is routed to the Starleaf Cloud. 3. The StarLeaf Cloud matches domain to the customer's account and the recipient of the call remains as 4. The StarLeaf Cloud negotiates the call setup, transcodes and protocol matches as necessary, and passes the call to SBC1. 5. SBC1 passes the call to the SfB server which places the call to Connectivity Services Page 12 of 20

13 SfB example 2: Outbound call from Skype for Business client to external H.323 or SIP endpoint In this example, an SfB codec in the internal SfB deployment (example.com) dials out to an H.323 or SIP endpoint in a partner enterprise (example_z.com). Figure 5: Outbound call from internal to external H.323 or SIP endpoint example.call.sl H.323 or SIP endpoint SBC1 SfB domain is example.com SfB server Configuration StarLeaf creates an account for the customer (example.com) on the StarLeaf Cloud. The customer's StarLeaf domain is example.call.sl SBC1 is provisioned and installed onto the customer site. SBC1 is neighbored to the SfB server using the domain example.com The dial plan on the SfB server is edited to direct any calls to example_z.com to be sent to SBC1 The customer needs to edit their DNS SRV record to allow calls to be easily returned. This edit will point SIP calls that arrive at the company's domain to be routed to the correct call.sl domain. For example: _h323cs._tcp.example.com points to example.call.sl and _sip._udp.example.compoints to example.call.sl Call flow 1. The dials 2. The SfB server directs this call to SBC1. 3. SBC1 passes the call to the StarLeaf Cloud. 4. StarLeaf Cloud: a. Performs a DNS SRV lookup and resolves SIP SRV record for example_z.com. b. Negotiates the call setup and places the SIP call using appropriate signaling and codecs to c. Sets caller ID to (or so calls can be returned. (If DNS SRV was not set up to resove example.call.sl to example.com, the Cloud will set the caller ID to Connectivity Services Page 13 of 20

14 SfB example 3: Using Connectivity Services with the StarLeaf GTm codec In the above examples, the inbound and outbound calls are connecting to a on the internal network. In each case, the configuration and call flow would be exactly the same if the calls were to/from a meeting room system on the SfB deployment, such as the StarLeaf GTm, or a Lync Room System. Figure 6: Outbound call from a StarLeaf GTm room system to an external H.323 or SIP endpoint example.call.sl H.323 or SIP endpoint StarLeaf GTm dials: SBC1 SfB server SfB domain is example.com Connectivity Services Page 14 of 20

15 Using StarLeaf Connectivity Services to enable existing video conferencing infrastructure to interoperate with Skype for Business StarLeaf Connectivity Services enable SfB interoperability with standards-based video conferencing services. You can use Connectivity Services to allow: interoperability between an existing video conferencing deployment and extermal SfB clients. In this case, the SBC would connect to your H.323 gatekeeper and to the StarLeaf Cloud interoperability between remote SfB users and an internally hosted video conferencing service such as an MCU, described in the example below Example: Enable remote Skype for Business clients to call into co-located MCU In this example, an enterprise is hosting video conferencing services on an MCU and requires interoperability with remote s and SfB codecs. Figure 7: Remote SfB access into hosted MCU conferencing mcuexample.call.sl dials MCU domain is mcuexample.com SBC1 Conference 1001 Configuration The enterprise has an MCU with the dial plan StarLeaf creates an account for the enterprise on the StarLeaf Cloud. The customer's StarLeaf domain is mcuexample.call.sl The enterprise configures its SfB DNS SRV records for mcuexample.com to direct SfB calls to mcuexample.call.sl SBC1 is provisioned and installed on the enterprise's site The StarLeaf Cloud is configured through the portal to handle incoming SfB calls. The Cloud will transcode the calls and route them to SBC1 Connectivity Services Page 15 of 20

16 Call flow 1. The remote or SfB codec dials 2. The SfB server at the remote site performs a DNS SRV lookup which resolve this to mcuexample.call.sl and the call is routed to the Starleaf Cloud. 3. The StarLeaf Cloud matches domain to the enterprise's account. 4. The StarLeaf Cloud negotiates the call set up, transcoding and protocol matching as necessary. The StarLeaf Cloud routes the call to SBC1. 5. SBC1 passes the call to the MCU. Connectivity Services Page 16 of 20

17 Using StarLeaf Connectivity Services to call between disparate UC platforms across internal networks StarLeaf Connectivity Services can be used to connect multiple disparate UC environments. For example: SfB and SfB codecs Cicso CUCM Cisco VCS Polycom, Lifesize, Avaya video StarLeaf Connectivity Services will provide call setup, transcoding, routing functionality between multiple deployments and sites. Disparate UC platforms example In this example, an enterprise has a patchwork of different UC deployments over a number of sites. Figure 8: Connectivity Services and disparate internal UC platforms SfB SIP H.323 SBC SBC SBC SfB server Cisco CUCM Cisco VCS Company A New York SfB deployment Company A London Cisco CUCM deployment Company A Hong Kong Cisco VCS deployment ny.example.com ln.example.com hk.example.com Each site is connected to the StarLeaf Cloud through an SBC, which enables direct and interoperable video calling between all three sites. Connectivity Services Page 17 of 20

18 Configuration An SBC is provisioned and installed at each site The StarLeaf Cloud is configured to match domains and route incoming calls to the correct SBC Each SfB server must have the dial plan modified to direct calls for H.323/SIP to be routed to the SBC Each CUCM server must have the dial plan modified to direct calls to technologies it cannot handle to the SBC. For example all calls to SfB will be directed to the SBC Trunking a call from SfB to Cisco In this example, a caller using an SfB codec in a SfB deployment in New York dials directly to a user on a Cisco CUCM deployment in London. Figure 9: Call from SfB to Cisco CUCM SfB SIP H.323 Routing, call setup, transcoding. SBC SBC SBC SfB server Cisco CUCM Cisco VCS dials Company A New York SfB deployment Company A London Cisco CUCM deployment Company A Hong Kong Cisco VCS deployment ny.example.com ln.example.com hk.example.com Call flow 1. The user Kim Lin dials 2. The SfB server directs this call to the SBC. 3. The SBC passes the call to the StarLeaf Cloud. Connectivity Services Page 18 of 20

19 4. The StarLeaf cloud: a. Uses its dial plan to match the domain ln.example.com. b. Negotiates the call setup, transcoding the call and selecting apropriate signaling and codecs. c. Directs the call to the correct SBC. 5. The SBC hands the call to the CUCM server. 6. The CUCM server hands the call to Connectivity Services Page 19 of 20

20 Legal information Third party software acknowledgments Acknowledgments of third-party software are available at: Disclaimers and notices Copyright StarLeaf All rights reserved. This guide may not be copied, photocopied, translated, reproduced, or converted into any electronic or machine-readable form in whole or in part without prior written approval of StarLeaf Limited. StarLeaf Limited reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of StarLeaf Limited to provide notification of such revision or change. StarLeaf Limited provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. StarLeaf Limited may make improvements or changes to the product(s) and/or the program(s) described in this documentation at any time. All other product and company names herein may be trademarks of their respective owners. Connectivity Services Page 20 of 20

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