A guide to the common curriculum

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1 Civil Service Lerning A guide to the common curriculum Version 1d Sept 2011

2 Contents ii 1 Introduction 4 Lerning opportunities mp 5 Overview of topics 6 The Common Curriculum by Level 8 Content by level 10 Core content for dministrtion stff (AA/AO) 11 Core content for first line mngers (EO) 12 Core content for middle mngers (HEO/SEO) 13 Core content for senior mngers (G7/G6) 14 Core content for senior civil servnts (SCS) 16 Using Civil Service Lerning 18 Using Civil Service Lerning 20 Civil Service Lerning in Action 22 First Line Mnger (EO) 23 Middle Mnger (HEO / SEO) 24 Senior Civil Servnt (SCS) 25 A Deprtment s Perspective 27 Product outlines 29 Civil Service Wy 31 C201 Minsteril Correspondence C202 Prlimentry Questions 32 C203 Essentil Working With Ministers: Effective Submissions C301 Privte Office Foundtion Workshop 33 C302 Hot Topics Cscde C3AL Privte Office Individul Action Lerning Sets 34 C401 Advnced Working With Ministers: Written Briefings nd Submissions C402 Advnced Working With Misinsters: Orl Briefings 35 C4BS Big Society through Public Enggement C4ST Systems Toolkit 36 12SC Appering Before Select Committee 12PA Appering Before Public Account Committee 37 PACE Public Accountbility for Chief Executives 39 Mndtory Lerning 41 ML01 Personl Helth nd Sfety ML02 Protecting Informtion: Level 1 42 ML03 Protecting Informtion: Level 2 ML04 Introduction to diversity nd equlity 43 ML51 Protecting Informtion: Level 3 45 Specilist Development 47 S0BC Business Continuity S0DP Dt Protection 48 S0FA First Aid in the Workplce S0FE Fire nd Evcution 49 S0FI Freedom of Informtion S0IG Investigting Grievnces 50 S0PR Pre-Retirement Trining 52 Ledership in the Civil Service 54 L3FS Fst Strem Progrmme 55 L4EX Explorer L5LG Leding t the Grde 56 L4PS Prepring for SCS L5BD The Effective Bord Member 57 L5BS Public Enggement to Deliver the Big Society L5DS Better with Less Downsizing 58 L5HO Horizon L5NEB Non Executive Bord Member Induction Progrmme 59 L5RE SCS Regionl Events 59 L5T2 Top Mngement Development Progrmme 63 M Mngement Development 65 Core Skills 67 CS0CAF Commercil Awreness Foundtion CS0L Introduction to Continuous Improvement for Leders 68 CS0PD Successful Project Delivery CS0F Finnce Skills for All 69 CS0EC Effective Communiction CS0S Wht is Strtegy? 70 CS0E Anlysing nd Using Evidence CS0W Microsoft Word 71 CS0A Microsoft Access CS0E Microsoft Excel 72 CS0PP Microsoft PowerPoint CS0P Microsoft Project 73 CS0O Microsoft Outlook CS0V Microsoft Visio 74 CS0MI Mnging Informtion CS0CS Delivering Excellent Customer Service 75 CS23BM Budget Mngement CS23PS Presenttion Skills 76 CS34BC Building Your Cse CS4ACA Advnced Commercil Awreness 77 CS4DS Developing Strtegy CS45L Working with LEAN 78 CS45P Working with Projects CS45FB Advnced Finnce nd Business Finnce Skills 79 CS45HM Hndling the Medi CS45LA Presenting to Lrge Audiences 80 CS45PD Presenting Difficult Messges CS5CSM Commercil Skills Msterclss 81 CS5OS Operting Strtegiclly

3 Introduction 1 Welcome to the first edition of the Common Curriculum guide. It will give you detiled understnding of the contents of lerning products offered in the Common Curriculum. The Common Curriculum is n innovtion in the wy the Civil Service provides lerning to stff. In the future, development needs which re shred cross the service will be met using single set of lerning products. These re set out in the Common Curriculum nd re ccessible through single orgnistion Civil Service Lerning. Why we need Common Curriculum: Our new lerning products re designed to help us ll lern nd build our cpbility s individuls nd s service. They will offer tool for trnsformtion of the service nd help to mximise ech individul s contribution to public service delivery. These new lerning products re designed round our common chllenges, recognising tht the skills we need to ddress these chllenges re often the sme, whether we work in n office or on the front line. They will be delivered through modern methods, including much greter use of online lerning nd lerner-led provision nd supported by mngers. They build on the best of the disprte products they replce but re much cheper becuse we hve eliminted dupliction nd incresed efficiency in their sourcing nd provision. Benefits to the business nd to individuls: The Common Curriculum brings significnt new benefits to deprtments nd individuls. Deprtments cn know tht the curriculum focuses on their key business priorities nd is driven by strtegic understnding of these nd of skills gps cross the service (current nd emerging ones). Deprtments nd individuls lso hve ressurnce tht lerning will still be widely ccessible to civil servnts since the lerning products re offered t much reduced cost chieved through systems consolidtion nd cost efficient delivery. The Common Curriculum will help drive stronger performnce resulting from lerning ctivities since products will be focused on business needs nd hve direct prcticl ppliction lerners nd their mngers will be encourged nd supported to ensure individuls embed their lerning nd use their new skills nd knowledge. Lerning is delivered through flexible methods tht increse individuls ccess to lerning products, centre them in the work plce nd re pproprite for modern orgnistion.

4 Introduction 2 Our new lerning pproch: The Common Curriculum is n offer for nyone wnting formlised lerning support to help them perform well in their job nd deliver better business outcomes for their deprtment or gency. However, there re mny more wys to lern nd the formlised lerning opportunities here should just be prt of pckge of solutions to meet n individul s lerning needs - for instnce work-bsed projects, mentoring, mnger coching or shdowing. When deprtments support nd encourge their stff to pproch lerning in this wy, they cn be sure tht investment in lerning is significntly more likely to py off through stronger performnce nd better business outcomes. Lerning for professions: The Common Curriculum covers lerning needed cross the service, lso clled generic lerning, in rnge of topic res. Over time, the 22 professions recognised cross government will ech develop their own profession-specific curriculum to complement the Common Curriculum offer. Subject to line mnger pprovl, civil servnts cn ccess lerning from ny profession-specific curriculum without hving to be member of tht profession. For instnce, someone might not formlly belong to the policy profession but still need the speech writing product offered in the policy profession curriculum. Key prts of the Common Curriculum: The Common Curriculum is divided into six topic strnds: Civil Service Wy: Induction to the Civil Service nd continuing source of reference nd lerning on essentil skills nd knowledge, including working with Ministers, current priorities nd privte office development Ledership of the Civil Service: Focuses on key trnsition points to build our collective ledership of the Civil Service, leding significnt chnge nd trnsformtion through leders teching leders Mngement Development: Developing ll spects of mngement cpbility - people, processes nd resources through n integrted progrmme Core Skills: Gives solid grounding in PSG core skills nd other res including commercil skills nd LEAN/continuous improvement Mndtory Lerning: Ensuring stff understnd required stndrds (nd updtes) in res such s helth & sfety, protecting informtion, equlity nd diversity Specilist Development: Development for cross-civil Service roles which re not specific to profession, e.g. first id, freedom of informtion.

5 Introduction 3 The Common Curriculum is lso divided to show the foundtion products for everyone nd rnge of dditionl products imed t different levels of knowledge or skill. The mngement levels re guide only, for instnce if someone t first line mnger (EO) level is in chrge of tems it might be relevnt for them to ccess products in the Mngement Development Progrmme imed t middle mnger level. We lso expect ll new joiners, regrdless of level, to complete the Induction e-lerning pckge. Wht other services re vilble? The core of Civil Service Lerning s focus is on ensuring the supply of high qulity, high impct, cost effective generic lerning nd development for the Civil Service s whole. This will hppen through the provision of the lerning products in the Common Curriculum, ccessible through the Civil Service Lerning website. Civil Service Lerning will lso provide expert dvice on rnge of issues, including L&D procurement, professionl cpbility, ccredittion, use of technology, work-bsed lerning nd mngement informtion.

6 Lerning opportunities mp Civil Service Lerning: The Lerning Opportunites Mp 4 The Civil Service Wy Ledership of the Civil Service Mngement Development Foundtion: Relevnt for Everyone (E) Understnding the Civil Service Induction (E) Understnding the Civil Service Reference Tool (E) Leding in the Civil Service Foundtion Mngement Progrmme: Specific Mngement Skill Administrtive Level (AA / AO) Mgt Essentils Mnging Self First Line Mngers (EO) Middle Mngers (HEO / SEO) Working with Ministers Essentils e.g. Writing Submissions Mgt Essentils Mnging Others Fst Strem Progrmme Senior Mngers (Grde 7 / 6 ) Privte Office Development Leding t the Grde (Development Progrmme for G6 nd G7) Positive Action: Reching the Next Level Working with Ministers Advnced e.g. Orl Briefings Senior Civil Servnts (SCS) Privte Office: Individul Action Lerning Sets Current Ledership Chllenges inc. Hot Topics nd Current Civil Service Priorities Mgt Essentils Mnging Performnce Prepring for SCS Civil Service Responsibilities: - Select Committees - Public Accounts Committee - Public Accountbility for CEOs Bsecmp - Trnsition to SCS Director Development Progrmme Bord Development Senior Tlent Progrmmes Commercil (E) Commercil Awreness Foundtion (E) Advnced Commercil Awreness Commercil Msterclss (E) Continuous Improvement Improving Continuous Improvement Business Processes * Working with Continuous Improvement * PPM (E)Successful Project Delivery Working with Projects Top 200 Events SCS Regionl Events Note: Most options will be linked to work-plced lerning Profession-specific Development (for ll) Plese see relevnt professionl curriculum Other Lerning Resources Other resources will be vilble e.g. online resources, memberships Key Mix of clssroom, work-bsed nd online delivery Fce to fce Core Skills Finncil Mngement (E) Finnce Skills for All Budget Mngement Advnced Finnce & Business Skills Communictions (E) Effective Communiction Presenttion Skills Advnced Communiction Skills: e.g. Hndling the medi, lrge udiences, presenting difficult messges to stff Strtegic Thinking (E) Developing Strtegy * Operting Strtegiclly * Anlysis & Using Evidence (E) Anlysing & Using Evidence Building Your Cse IT Skills Knowledge Informtion Mngement (KIM) Customer Service (E) IT Skills: Microsoft Office (Bsic/Intermedite) (E) Mnging Informtion (E) Delivering Excellent Customer Service Customer Fcing Skills Workshop (E) E-lerning * Products will move to Ledership of the Civil Service or Mngement Development in the ner future Mndtory Lerning Specilist Development CSLv2b_ (E) Helth nd Sfety Awreness (E) Helth nd Sfety for Mngers (E) Protecting Informtion: LEVEL 1 & 2 (E) Equlity & Diversity (E) Protecting Informtion: LEVEL 3 Development will be vilble for those in specilist roles, e.g. First Aid, FOI, Pre-Retirement, Investigting Grievnces, Business Continuity, PA Trining

7 Overview of topics Civil Service Lerning: The Common Curriculum: Overview of Topics The Civil Service Wy Wht is the Civil Service, how does it work, our code nd vlues Creting sense of one Civil Service. Providing consistent nd detiled induction to the Civil Service nd continul point of reference for existing civil servnts. Instilling our stndrds nd expected behviours linked to our code nd vlues. Providing specific skills nd knowledge civil servnts need to do their jobs within the Civil Service. Ledership of the Civil Service Our collective ledership of the Civil Service; leding significnt chnge nd trnsformtion Focusing on key trnsition points to build our ledership cpbilities. Responsive to the chllenges our senior leders fce tody nd in the future. Bringing senior leders together to work through current chllenges nd lern from ech other. Asking our current leders to tech our leders of tomorrow. Mngement Development PPM Commercil LEAN Finncil Mngement Developing ll spects of mngement cpbility: people, processes nd resources A comprehensive nd integrted mngement offer linked to relevnt res of PSG core skills. Different levels in the offer reflect incresing requirements nd skills. Providing progression s individuls develop nd scend the mngement levels. Providing the foundtion for ledership t more senior levels. A solid knowledge bse, s well s offering skills prctice opportunities. Core Skills Communictions Strtegic Thinking Anlysis & Using Evidence Giving solid grounding in PSG competencies Providing bsic grounding in ll of the current PSG competency res. Supporting more comprehensive development through professionl curricul. Products rnge from brod / bsic grounding through to deep level of competence. IT Skills Knowledge Informtion Mngement (KIM) Customer Service Mndtory Lerning Specilist Development Your must dos Development for specific cross- Government roles Equipping you with the relevnt knowledge to mke sure you meet the required stndrds in certin res e.g. dt protection, personl helth nd sfety including security wreness, nd equlity nd diversity. Providing products to regulrly updte nd refresh your knowledge in key res. Providing development for specific cross-government roles, which re not specific to one profession or one deprtment e.g. first id, Freedom of Informtion etc. Civil Service Lerning: The Common Curriculum November 2010, v1d

8 The Common Curriculum by Level 6 A rnge of lerning products re vilble t ech level of the Civil Service. Individuls re encourged to discuss their development needs with their mnger on regulr bsis. The lerning offers vilble in the curriculum re designed to be prt of blended pproch with the emphsis on workplce lerning. 2 Different lerning opportunities re vilble t ech level, including progressive mngement progrmme. Professionspecifi c lerning nd development is vilble in the professionl curricul. 1 Administrtive Level (AA / AO) Foundtion Mngement Progrmme: Mnging Self Profession-specific Development Specilist Development First Line Mngers (EO) First Line Mnger Progrmme: Mnging Others Understnding the Civil Service Working With Projects Budget Mngement Presenttion Skills Profession-specific Development Specilist Development 3 Middle Mngers (HEO / SEO) Middle Mngement Progrmme: Delivering Performnce Understnding the Civil Service Privte Offi ce Development Working With Projects Budget Mngement Building Your Cse Presenttion Skills Current Ledership Chllenges Profession-specific Development Specilist Development 4 Senior Mngers (Grde 7 / 6) Senior Mngement Progrmme: Leding Chnge Understnding the Civil Service Privte Offi ce Development Ledership Workshops Trnsition to Senior Mngement Advnced Finnce Skills Working with Projects Advnced Communiction Skills Building Your Cse Advnced Commercil Awreness Strtegic Thinking Leding t the Grde Profession-specific Development Specilist Development 5 Senior Civil Servnts (SCS) Understnding the Civil Service Privte Office Development Civil Service Responsibilities Bsecmp Bord Development SCS Regionl Events Ledership Workshops Tlent Development Progrmmes Top 200 Events Business Finnce Skills Advnced Communiction Skills Protecting Informtion: Level 3 Developing Strtegy Advnced Commercil Awreness Profession-specific Development Specilist Development Additionl development is vilble for individuls with specilist cross Government roles. Ledership of the The Civil Service Wy Core Skills Mndtory Lerning Civil Service Understnding the Civil Service Foundtion Progrmme - Avilble for ll: A wide rnge of e-lerning nd online resources covering ech subject re is vilble for ll Civil Servnts Leding in the Civil Service Introduction to PPM Commercil Awreness Finnce Skills Communiction Skills Anlysis & Use of Evidence IT Skills Mnging Informtion Delivering Excellent Customer Service Personl Helth & Sfety Protecting Informtion: LEVEL 1 & 2 Equlity & Diversity

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10 Common Curriculum 8 Content by level

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12 Core content for dministrtion stff (AA/AO) 10 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: (E) Leding in the Civil Service Mngement Development Progrmme: Foundtion Level 1 Mnging Self Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Communictions: (E) Effective Communiction Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

13 Core content for first line mngers (EO) 11 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Hot Topics Cscde Working with Ministers Essentils: Ministeril Correspondence Writing Prlimentry Questions Writing Submissions Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: (E) Leding in the Civil Service Mngement Development Progrmme: First Line Mngers Level 2 Mnging Others Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Budget Mngement Communictions: (E) Effective Communiction Presenttion Skills Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

14 Core content for middle mngers (HEO/SEO) 12 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Essentils: Ministeril Correspondence Writing Prlimentry Questions Writing Submissions Privte Office Development Current Civil Service Priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Positive Action: Reching the Next Level (E) Leding in the Civil Service Fst Strem Progrmme Mngement Development Progrmme: Middle Mngers Level 3 Mnging Performnce Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Budget Mngement Communictions: (E) Effective Communiction Presenttion Skills Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence Building Your Cse IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

15 Core content for senior mngers (G6/7) 13 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Advnced: Written Briefings nd Submissions Orl Briefings Privte Office Development Current Civil Service Priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion LEVEL 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Leding t the Grde (Induction to G7) Explorer Positive Action: Reching the Next Level (E) Leding in the Civil Service Prepring for SCS Mngement Development Progrmme: Senior Mngers Level 4 Leding Chnge Commercil: (E) Commercil Awreness Foundtion (E) Advnce Commercil Awreness LEAN: (E) Improving Business Processes Working with LEAN PPM: (E) Successful Project Delivery Working with Projects Finncil Mngement: (E) Finnce Skills for All Advnced Finnce & Business Skills Communictions: (E) Effective Communiction Hndling the Medi Presenting to Lrge Audiences Presenting Difficult Messges Strtegic Thinking: (E) Wht is Strtegy? (E) Developing Strtegy Anlysis & Using Evidence: (E) Anlysing & Using Evidence Building Your Cse IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

16 Core content for senior civil servnts (SCS) 14 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Advnced: Written Briefings nd Submissions Orl Briefings Privte Office Development Current Civil Service Priorities Civil Service Responsibilities: Select Committee Public Accounts Committee Public Accountbility for Chief Executives Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1, 2 & 3 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Bsecmp Trnsition to SCS Current Ledership Chllenges Bord Development Top 200 SCS Regionl Events Horizon Senior Tlent Progrmme (E) Leding in the Civil Service Commercil: (E) Commercil Awreness Foundtion Commercil Msterclss LEAN: (E) Improving Business Processes Working with LEAN PPM: (E) Successful Project Delivery Working with Projects Finncil Mngement: (E) Finnce Skills for All Advnced Finnce & Business Skills Communictions: (E) Effective Communiction Hndling the Medi Presenting to Lrge Audiences Presenting Difficult Messges Strtegic Thinking: (E) Wht is Strtegy? Operting Strtegiclly Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

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18 Common Curriculum 16 Using Civil Service Lerning

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20 Using Civil Service Lerning 18 Delivering Civil Service Lerning The Common Curriculum hs been developed drwing on the best lerning from cross deprtments nd the Ntionl School of Government. It will not stnd still it will need to respond to the chnging needs of the Civil Service. Civil Service Lerning will coordinte the systemtic ssessment of the effectiveness of lerning, using the feedbck system vilble online through the website s well s through the supplier chin. We will collect regulr input to the curriculum from deprtments nd professions to ensure the curriculum responds to deprtmentl business strtegies nd conduct horizon scnning to bring in the best of new externl developments. Pying for lerning nd development All online resources, including e-lerning, will be free for users to ccess from the Civil Service Lerning website. In line with the pooled funding pproch dopted under the Next Genertion HR progrmme, ech deprtment will mke contribution (round 23 per stff member) to cover the operting costs of CS Lerning. Deprtments will not py for their first 500 stff members. This will cover the costs of developing new lerning products, procurement, technology investment, online development nd delivery nd Civil Service Lerning s stffing. Clssroom lerning on the Civil Service Wy nd some ledership progrmmes will be led by Civil Service Lerning stff, whose costs will be met from the pool fund. The other costs of these progrmmes will be chrged to deprtments on py-per-use bsis. All other clssroom lerning will be delivered by externl suppliers, who will chrge deprtments directly. Procuring the new curriculum Civil Service Lerning is currently working to procure the lerning products in the Common Curriculum. Procurement ctivity will be stged: in the first instnce, we will use existing Buying Solutions frmeworks to deliver short-to-medium-term contrcts, tking ctegory mngement pproch to clssroom products, such s communiction skills, budget mngement or strtegic skills. This erly ctivity will men we will hve rnge of different suppliers providing products from the curriculum, offering improved vlue-for-money. For the longer term we im to go through full-scle procurement process to ensure we cn ccess the best suppliers nd develop strtegic prtnerships with them. Trnsition rrngements Common Curriculum products re becoming vilble in phsed wy from April 2011, nd it is envisged the full rnge will be vilble by April CS Lerning will inform deprtments when products nd suppliers re in plce. At this point, deprtments will be expected to terminte their interim rrngements nd ccess the new provision. Until suppliers re in plce, there will be trnsitionl period during which deprtments cn choose to use their existing suppliers, including the Ntionl School of Government.

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22 Common curriculum 20 Civil Service Lerning in Action

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24 First Line Mnger (EO) 22 New joiner, Mrtin, mnges two other dministrtive stff First month On his first dy Mrtin went through the Understnding the Civil Service e-lerning pckge. Understnding the Civil Service As prt of his induction he nd his line mnger looked t performnce objectives nd development res. His previous role developed his professionl skills in finnce nd project mngement but he hd little experience of people mngement. He hdn t delt with mny customers previously or come cross equlity impct ssessments which he would now hve to do. His mnger, Rchel, tlked through his res of development nd explored options with him. They identified it would be useful for Mrtin to hve bsic grounding in mngement. On the Civil Service Lerning portl they found series of e-lerning modules on the roles of the line mngerperformnce mngement, mnger s developer nd mnging chnge; ll essentils for individuls undertking fi rst mngement role. Mrtin greed to complete these nd tlk to Rchel fter ech module to help reinforce nd pply his lerning months Mrtin needed development in customer service. Rchel nd Mrtin identified n e-lerning product to provide him with the bsic grounding. After Mrtin hd completed this, Rchel nd Mrtin identified where he could begin to pply the lerning. They greed to discuss further once Mrtin hd prcticed his customer service skills. Delivering Excellent Customer Service Equlity Impct Assessments Personl Helth & Sfety Protecting Informtion Level 1 Equlity & Diversity Mrtin undertook the mndtory e-lerning courses on Helth nd Sfety including: understnding bout security issues, protecting informtion nd equlity nd diversity. Mrtin hd some questions fter completing the courses nd tlked them through with Rchel months Mrtin ws fi nding it diffi cult to performnce mnge one of his stff. Although he hd tried some of the techniques described in the e-lerning, Rchel felt Mrtin would benefi t by prcticing some of the skills in sfe environment before trying them gin with the individul. Mrtin therefore ttended one dy workshop which covered hving importnt converstions e.g. tckling poor performnce. Mrtin found this prticulrly helpful but Rchel lso offered to coch him whilst working with the individul concerned. They orgnised regulr discussions whenever Mrtin needed them. First Line Mnger Development Civil Service Priorities Over the first 12 months Mrtin ws becoming more wre of current issues fcing the Civil Service e.g. More for Less nd the Big Society. Mrtin found online resources, Civil Service Priorities, on the Civil Service Lerning portl. These were relly helpful nd fter reding them he tlked to his collegues bout the implictions for their work. PPM Mrtin s role includes project mngement tsks nd he needed further professionl nd technicl development. In his discussions with Rchel he identified some lerning from the PPM professionl curricul to help him. Rchel greed this ws business criticl nd they went through the deprtment s pprovl process so tht he could ccess this lerning. The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specifi c Skills Mndtory Lerning Consolidtion Coching Line Mnger discussion E-Lerning Workshop

25 Middle Mnger (HEO / SEO) 23 Victori, n experienced line mnger, moved to new job in policy role s mnger of mngers First month Victori previously mnged severl individuls within lrge opertionl business re. She now works in policy re nd mnges tem of 10, 4 of which re mngers themselves working in different regions. On her first dy, Asim, her line mnger, discussed her role nd responsibilities. He encourged her to spend time lerning bout her new role nd working in policy environment. She needed to know more bout how government works nd how civil servnts operte. Together, they identified wys she could do this, including tlking to her tem nd using the Civil Service Priorities online resources to find out bout the ltest issues. Using the Civil Service Lerning portl they lso found potentilly helpful introductory e-lerning, like Understnding the Civil Service, Wht is Strtegy? nd Anlysing nd Using Evidence including some helpful toolkits. After completing these, Asim nd Victori tlked bout how she could use the knowledge nd toolkits in her job. Understnding the Civil Service Wht is Strtegy? Anlysing nd Using Evidence Civil Service Priorities 6-12 months Asim nd Victori looked on the Civil Service Lerning Portl nd found the Middle Mnger Development Progrmme. This included e-lerning modules covering topics like remote mngement, mnging tem performnce, nd mnging resources. These helped Victori enhnce her existing mngement skills. After completing the modules, she discussed with Asim the key lerning points nd how she could use the knowledge in mnging her tem more effectively. They greed to review progress in couple of month s time. Middle Mnger Development elop Progrmme: LEVEL L 3 In regulr discussion, Asim nd Victori tlked bout her pst mngement experience, the difference with her current role nd previous performnce mngement issues in her tem. A key business priority for her deprtment this yer ws to improve performnce mngement; it ws importnt Victori dpted her mngement cpbilities to these new chllenges. Equlity & Diversity Protecting Informtion Level 1 Personl Helth & Sfety While Victori hd completed the mndtory development in her lst job, yer hd now pssed, nd so she undertook the Helth nd Sfety, Protecting Informtion nd Equlity nd Diversity e-lerning to refresh her knowledge months Asim nd Victori discussed her performnce over the yer, nd how she ws mnging working in policy role. They identified she hd continuing needs to develop her policy skills. They looked t the policy profession curriculum to identify suitble development. Asim lso suggested she should get mentor nd offered to mke connections with people he knew. Policy Profession A growing business priority ws lso to ensure stff hd suitble commercil wreness. As Victori hd responsibilities for mnging contrcts, Asim sked her to complete the Commercil Awreness e-lerning pckge. They tlked bout how she could pply her knowledge to the contrcts she ws currently mnging. Commercil Awreness One of Victori s collegues who ws responsible for Mngement Informtion Reporting for the Business Unit left, so Asim sked Victori to tke on this role. Although Victori ws lredy wre of Mngement Informtion, she would require dditionl knowledge, so she completed the e-lerning pckge. She lso tlked to others with more experience in this re. MI The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specific Skills Mndtory Lerning Consolidtion Coching Mentoring Line Mnger discussion E-Lerning Workshop

26 Senior Civil Servnt (SCS) 24 Helen ws recently promoted to the SCS, mnging much bigger tem In the first month Hving worked in the Civil Service Helen ws wre of the key chllenges, but ws struck by the greter levels of ledership needed in her new role. She hs good people mngement nd communiction skills, but her role mens influencing nd persusion in strtegic environment re more importnt now. She previously mnged budgets, but needs more strtegic finnce skills. She worked in opertionl roles previously but now intercts more with Ministers nd other government deprtments. She needs to refresh her knowledge round the role of government nd working with Ministers. Helen discussed with her mnger, Rit, the new chllenges nd together they worked out suitble development pln. They found mentor who hd been in the SCS for while nd identified useful meetings she could ttend with other senior collegues to help understnd deprtmentl nd Civil Service issues. From the Common Curriculum they identified Helen could ccess e-lerning on the Understnding the Civil Service nd Advnced Finnce Skills to refresh her knowledge months As member of the SCS, Helen ws utomticlly booked onto the SCS trnsition event [refreshed Bsecmp]. Before ttending, she completed n online dignostic tool on ledership skills. The event ws helpful for peer networking. She lernt bout expecttions for leders, herd bout experiences of leders nd worked through current CS chllenges with other CS leders. She ws lso given ledership toolkit. After the event, delegtes greed to meet regulrly to shre experiences. She discussed with Rit wht she hd lerned nd her nlysis of the dignostic tool. Rit suggested how to use the tools to develop her style nd they greed to tlk further bout impct. SCS Trnsition (Bsecmp) Dignostic Ledership Tools Advnced Finnce Skills Understnding the Civil Service Hving undertken the e-lerning pckges, Helen nd Rit tlked through ny remining questions nd thought bout wys Helen could pply the lerning. For exmple, Rit lso mnges n expert in finncil mngement, so suggested Helen met him months Helen hd developed network of support, including her mnger, nd improved her ledership skills. However, she now needed to downsize her tem. She d never hd to del with this before nd expressed her concerns to Rit. On the Civil Service Lerning portl there ws new workshop on Leding through downsizing. This event ws beneficil s it helped Helen work through the difficult redundncy decisions nd converstions. Following her ttendnce, Rit coched Helen through this difficult period. Leding through Downsizing PPM Helen ws ppointed Senior Responsible Offi cer (SRO) for Deprtment-wide progrmme. This ws new role: she identifi ed e-lerning nd workshop for SROs from the PPM professionl curricul to ttend, which Rit greed to. Rit nd Helen regulrly discussed Helen s progress nd development. Rit identified development opportunities on the job, for exmple n opportunity to led demnding cross government project. Rit ws good role model; Helen lerned lot from her ledership. Civil Service Priorities Personl Helth & Sfety Protecting Informtion Level 1 Equlity & Diversity Helen regulrly met with her peer network to lern together. She kept up to dte with Current Ledership Chllenges using the online resources nd regulrly refreshed her knowledge in mndtory lerning like helth nd sfety, protecting informtion nd equlity nd diversity. The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specific Skills Mndtory Lerning Consolidtion Coching Mentoring Line Mnger discussion E-Lerning Workshop Networking / Meetings

27 A Deprtment s Perspective 25 Ftim, the deprtment s Hed of L&D Ftim reviews the deprtment s business pln together with senior collegues from cross the deprtment to ensure tht she is wre of the deprtment s current nd emerging lerning needs. Amongst other things they relise tht stff will need incresed ccess to trining in trnsition mngement since severl public services re being decentrlised nd will move out to locl providers. Ftim meets with Evn, Lerning the deprtment s CS Lerning Business Enggement Mnger, to discuss the deprtment s lerning priorities nd expecttions for 2012 nd how CS Lerning s Common Curriculum products might help meet them. A few weeks lter, Evn comes bck with news from CS Lerning on the Common Curriculum for 2012, likely new lerning products, resource implictions nd view on how mny course spces the deprtment is likely to be llocted. Ftim nd Evn gree the deprtment s likely demnd cross the Common Curriculum nd negotite the lloction of course spces. Ftim joins her peers on the CS Lerning Ledership Group to review CS Lerning performnce during 2011 nd gree pln for ny improvements nd chnges to its service to deprtments Evn, Lerning Consultnt with CS Lerning The three spekers working with CS Lerning on new Ledership trining cse study get very fvourble feedbck nd Nncy, the Perm sec, is delighted. Ftim nd Evn meet to review the fi rst six months nd gree revised course lloctions for the rest of the yer. In light of the chnges to the deprtment s workforce mngement pln, they lso mke some downwrd djustments on course fi gures for the lst qurter of the yer. The deprtment s HR director informs her collegues of chnges in the deprtment s workforce mngement pln. Due to the trnsition of services the number of posts in the deprtment will decrese towrds the end of the yer. Ftim meets with him to scertin the potentil trining implictions nd lter briefs Evn. They gree to work through the implictions t their next meeting. The Common Curriculum led on Ledership trining invites Ftim to contribute new cse study to the trining nd suggest spekers. Since everyone is required to contribute to the lerning of others, it is esy for her to fi nd three collegues willing to get involved. She lredy knows from prior feedbck tht they will be good t this. Nncy, the Permnent Secretry A mjor security issue in the Deprtment leds to clls for n urgent increse in security refresher trining. Ftim immeditely contcts CS Lerning to ensure tht they cn enble ll stff in the Deprtment to ccess the relevnt e-lerning module stright wy. Evn mkes Ftim wre tht the Deprtment is heding for n overspend on its course lloction. However, t the beginning of the yer he nd Ftim mde provision for contingency lloction nd Ftim now releses this. Nncy, the Perm Sec grees the Deprtment s fi nncil del with CS Lerning for The deprtment nd CS Lerning jointly evlute the impct of CS Lerning lerning services on the deprtment s performnce. Overll, the findings suggest tht CS Lerning is becoming strong prtner for the deprtment in driving up business performnce nd strengthening civil service cpbility. Suggestions for improvements feed into Ftim nd Evn s discussions for 2013.

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29 Common curriculum 27 Product outlines

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31 Civil Service Essentils 29 Civil Service Wy

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33 Civil Service Wy 31 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C201 Ministeril Correspondence Lerning Description: The bility to effectively drft letters for ministers is n essentil civil service skill for those working with them. The course enbles prticipnts to improve the qulity of the letters they produce. C202 Prlimentry Questions Lerning Description: For those involved in prepring responses to Westminster PQs, this course will develop the bility to drft orl nd written replies nd provide n understnding of the purpose nd nture of the PQ system. Lerning Outcomes: An explntion of why ministeril correspondence is so importnt nd the different udiences for it An understnding of the min types of correspondence An pprecition of the wnts nd needs of the minister An pprecition of the viewpoint of the different udiences tht receive the correspondence The bility to put effective writing tips on style, tone nd structure to good use to enhnce the qulity of letters Fmiliristion with simple project mngement techniques tht mke the process more efficient An improvement in the qulity of support given to ministers Pre-lerning requirements: Pre-course reding of Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: This will help me produce better stndrds of work nd trin new stff. I relly enjoyed the course nd it will benefit me gretly. Lerning Outcomes: An understnding of ministeril ccountbility to Prliment An understnding of the different types of questions An understnding of the protocols nd processes for replying to different types of questions Awreness nd knowledge of best prctice in drfting replies An wreness of the importnce of reserch prior to formulting replies An understnding of how best to brief the minister An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: Relly helped me to know wht sort of informtion should be included in nswers nd wht should be left out. I ll hve more informed pproch. All I ve lerned will be of vlue. Cost: 220 Cost: 220

34 Civil Service Wy 32 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C203 Essentil Working With Ministers: Effective Submissions Lerning Description: The bility to write effective submissions is n essentil civil service skill for those working with ministers. Lern the techniques tht help you select informtion nd present it in formt tht is esy to red, understnd nd ct upon. Lerning Outcomes: An understnding of the principles behind writing high qulity submissions An understnding of how to review options, nlyse informtion nd mke recommendtion tht equips the minister to mke decision An understnding of the six MUSTS which mke up the essentil structure of submission nd on which they stnd or fll An understnding of the importnt SHOULDS tht re to be considered in drfting submission An improvement in the qulity of support given to ministers An understnding tht better submissions enble ministers to mke better decisions which leds to better government Pre-lerning requirements: Working with Ministers hndbook. Durtion: 1 dy Delegte quotes: I now know tht most of the work to write submission is done in the plnning (thinking) stge. (I cn) now use sentences with more impct nd less fluff nd cn focus every sentence nd prgrph to hve good impct. Cost: 390 C301 Privte Office Foundtion Workshop Lerning Description: For stff in Privte Office including Ministeril Support Unit, correspondence sections, Prlimentry Brnch nd the Minister s Office. The course will help you support your minister more effectively nd perform t your best under pressure. Lerning Outcomes: An understnding of the priorities of ministers An understnding of wht ministers need from their Privte Office stff An insight into the working reltionships Privte Office stff need for continuous improvement An bility to nticipte potentil conflict nd pressure points Knowledge of how to work effectively with key stkeholders Knowledge of how to support your minister in Prliment An understnding of the implictions of working with colition government Knowledge of top tips for working in Privte Office tht will help you thrive in its pressured environment An improvement in the qulity of support given to ministers Pre-lerning requirements: None Durtion: 1 dy Delegte quotes: For me this ws n invluble intro to the worklod of Privte Office stff. It lso mde me lot more wre with the bredth of stff they work with. Super wy to get n understnding of the chllenges fced by Privte Office stff nd their reltionships with ministers. Cost: 290

35 Civil Service Wy 33 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C302 Hot Topics Cscde Lerning Description: This provides delegtes with informtion on the ltest Civil Service issues / priorities, in formt tht llow delegtes to cscde the informtion in their workplce. Topics will chnge, but my relte to new ministeril gends like Big Society, or to current chllenges, like More with less. Lerning Outcomes: To provide sufficient informtion on current issues / priorities fcing the Civil Service in formt tht llows delegtes to cscde this in the workplce. This my include: Informtion on new ministeril gends nd wht tht mens for the Civil Service Informtion on current chllenges - wht the issue is, why it is exggerted / more difficult now nd how we s Civil Service re pproching it. Informtion on wht individuls need to do to support the Civil Service chieving these new gends / overcoming these chllenges The sessions should provide delegtes with opportunity to sk questions bout the issue so they hve nswers to potentil questions to shre with collegues. Delegtes will be provided with briefing pck to support them when cscding bck in their work plce, e.g. power point presenttion, core messges, FAQ etc. C3AL Privte Office Individul Action Lerning Sets Lerning Description: For stff in Privte Office including Ministeril Support Unit, correspondence sections, Prlimentry Brnch nd the Minister s Office. These ction lerning sets will help people new to Privte Office develop skills required in their role. Lerning Outcomes: Regulr prticiption in smll peer group nd n externl expert fcilittor s n ongoing tool for lerning A fcility to lern from the experiences nd pproches of others A pltform to discuss difficult work issues An opportunity to get feedbck on personl work style from others Clrifiction round your role in the Privte Office tem An improvement in the qulity of support given to ministers Pre-lerning requirements: Will depend on the topic. Durtion: Up to hlf dy Pre-lerning requirements: None Durtion: 1 5 hours Cost: 167

36 Civil Service Wy 34 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C401 Advnced Working With Ministers: Written Briefings nd Submissions Lerning Description: A course for senior mngers.it focuses on the dvnced skills needed to effectively support collegues to produce high qulity written briefings nd submissions for ministers nd n understnding of your role in qulity ssurnce. Lerning Outcomes: Incresed knowledge of the key principles underlying the structure, plnning, content nd lyout of effective written briefs nd submissions Greter wreness of effective methods nd techniques in drfting nd presenttion of informtion An understnding of the role of senior mngers in ensuring collegues drft high qulity briefs nd submissions An understnding of the role of senior mngers in qulity ssuring briefs nd submissions before they rech their intended udience An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: Very well structured, presented nd useful. Cn set the stndrd higher thn required to shpe the future civil service. Very well run nd perfect for my needs. Cost: 220 C402 Advnced Working With Ministers: Orl Briefings Lerning Description: The bility to deliver effective orl briefings is n importnt civil service skill for those working with ministers. This dvnced course provides n understnding of the principes behind the bility to crry out briefs successfully. Lerning Outcomes: An understnding of the principles of orl briefing Skills development the bility to lern bout n re of work, understnd it nd explin it orlly, in simple nd cler wy, to someone who knows nothing Achieving blnce between time mngement nd mngement of subject re An pprecition of the importnce of body lnguge, confidence nd eye contct when delivering n orl brief An understnding of how to del with questions An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: 1 dy Delegte quotes: Excellent. Tutors did fntstic job. Very vluble I know how to select vitl informtion nd structure my briefings. Cost: 390

37 Civil Service Wy 35 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C4BS Big Society through Public Enggement Lerning Description: A workshop to help delegtes gin deeper understnding of the role of centrl government in fcilitting public enggement. To explore successful prctices nd pitflls through cse studies nd discussion. C4ST Systems Toolkit Lerning Description: The workshop provide leders with generl introduction to systems thinking nd why it is relevnt to their everydy work. Lern how shift in thinking cn bring bout fundmentl chnge. Lerning Outcomes: Use lerning from cse studies, from new models nd from those who hve led successful processes to: Increse knowledge of public enggement nd prtnerships s mens to sve money, mke efficiencies nd chieve the Government priority of turning the Big Society into relity Develop greter confidence in new wys of working Build understnding of the foundtions on which trusting prtnership reltions re bsed Build understnding of engging stkeholders to be prt of the solution Build understnding of how prtnerships cn be forged with limited resource Pre-lerning requirements: None Lerning Outcomes: An understnding tht shift in how leders think is essentil to public sector reform An understnding of personl, orgnistionl nd culturl obstcles to chnge An bility to identify your own immunity to chnge nd how you cn chnge it to be more effective s leder An understnding of the difference between dptive or technicl chllenges nd the different ledership responses required for ech An understnding of common trps tht cn be voided in tckling dptive chllenges Pre-lerning requirements: Pre-reding - short introduction to systems thinking. Durtion: 1 dy Durtion: 5 10 hours Delegte quote: Going to revisit customer ngles nd innovtive service delivery in the chnge proposls nd expose thinking to my tem nd collegues. Cost: 390 Delegte quotes: Well focused, compct progrmme The dptive problem technique will be extremely useful I will review my personl effectiveness using immunity techniques The course gve good insight into why people resist chnge Cost: 390

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