10 Key Things Your VoIP Firewall Should Do. When voice joins applications and data on your network

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1 10 Key Things Your Firewall Should Do When voice joins applications and data on your network

2 Table of Contents Making the Move to 3 10 Key Things 1 Security is More Than Physical 4 2 Priority Means Clarity 5 3 Managing the Bandwidth Pipe 6 4 The Bandwidth Guarantee 7 5 Keep Connections Clean 8 6 Connect, Protect, Disconnect 9 7 The Signature Wall 10 8 Partial Protection is Not Protection 11 9 Know What s Going On The Add, Move and Remove Blues 13 Oh No, Not Another Gateway Appliance 14 A Real Firewall 15 Learn More 16

3 Making the Move to The expanding adoption of digital telephony and teleconferencing in today s business has brought Voice over Internet Protocol () technology to the IT mainstream. Moving to means that you will add voice and perhaps fax, voice mail and even video traffic to your network which is already busy with applications and data. Whether you are a small business installing your first phone system or a larger organization replacing an existing PBX system, will change the way you manage and protect your network. Let s take a deeper look at some of the changes you can expect. 1

4 1st Key Thing: Security is More Than Physical The Good Old Days With a PSTN (public switched telephone network) connection, physical access to the PBX (private branch exchange) or the telephone line itself is required to intercept or disrupt a call. More Places to Clip typically uses the public Internet which does not provide the same physical wire security as telephone lines. In addition, interception and disruption doesn t need to be physical to cause damage with attacks coming from anywhere on the network. Introducing the Firewall Firewalls understand how to provide proper access, control the traffic which passes through and protect that traffic by removing threats. A Firewall provides the same level of scrutiny for traffic as it does for applications and data. 2

5 2nd Key Thing: Priority Means Clarity Mixing it Up converts traffic to digital and sends it over the network in packets. For example, a phone conversation will be divided up into thousands of packets that can take different routes to their eventual destination your Firewall Data 19 Data 18 Data Data 16 Data Data 14 Data 13 Data 12 Quality of Service traffic is susceptible to Quality of Service concerns such as latency, jitter, packet loss and echo. A Firewall tags and recognizes the tags of traffic. This allows the firewall to give the highest priority when receiving, inspecting, assembling and accepting content. 3

6 3rd Key Thing: Managing the Bandwidth Pipe Managing Data and Applications traffic will only make up part of all of your network traffic, so it may not be enough to simply give priority to traffic to prevent issues. You have to manage the bandwidth of all of the traffic data, applications and voice. Streaming Video Bandwidth Desired Streaming Video Bandwidth Provided Restricting Bandwidth You can block or manage the bandwidth allocated to non- applications and data. For example, restricting the bandwidth given to a streaming video site such as Youtube or blocking access to peer-to-peer sites. This frees up bandwidth for other uses such as. 4

7 4th Key Thing: The Bandwidth Guarantee Managing Traffic Another strategy is to give traffic a guaranteed minimum amount of the overall bandwidth available. The remaining bandwidth can be assigned to other applications or left unassigned at your discretion. Account App Sales App Choosing Between Management and Guarantees n Try bandwidth management if you have a good sense of how and who uses your bandwidth. See the 9th Key Thing for how you can see bandwidth usage trends over time. n Try a bandwidth guarantee if you don t have a good idea of how your bandwidth is being used and who s using it. 5

8 5th Key Thing: Keep Connections Clean Protection Starts at the Connection OK, so now your firewall is ready for traffic, right? Not yet you need to consider Denial of Service (DoS) attacks aimed at disrupting the ability of the firewall to receive and process packets in a timely fashion. Spoofing Attacks Malformed and invalid packets, which masquerade as traffic, are directed at the firewall to gum up the processing of all traffic. Service Level Attacks DoS attacks such a Syn Flood, Ping of Death and LAND (IP) attacks attempt to use up firewall connections directly affecting traffic throughput. A Firewall Does Which of the Following to Protect Against DoS Attacks? a. Validate packet sequence for packets b. Use randomized TCP sequence numbers to validate TCP session data flow c. Conduct stateful inspection of signaling and media packets d. Monitor attempts to open too many TCP/IP connections e. All of the Above 6

9 6th Key Thing: Connect, Protect, Disconnect End-to-End Protection Each session, from call inception to call end, is tracked by the Firewall. This enables the firewall to control, manage and protect each session based on the unique characteristics of that call. Connect Control incoming calls using H.323 or SIP Proxy authorization and authentication methods Open media ports only if a valid request is received and the call is fully connected Protect Validate headers and inspect all traffic Dynamic set-up and tracking of both signaling and media streams Disconnect Close ALL open connections when call is complete Make inactivity time-outs configurable by the admin and enforce them Change ports for each call, don t use static mappings 7

10 7th Key Thing: The Signature Wall IPS Signature Updates IPS signatures are used to block application-layer attacks. Regular updates to the IPS Signature list enable a Firewall to block these attacks and stay ahead of attacks trying to exploit the latest vulnerability. SIP CSeq BO Attempt SIP Invalid Response Code Invalid RTP Payload Type IPS Signature List Signature Updates T.38 Buffer Overflow Exploit sipxtapi Remote Buffer Overflow Cisco IP Phone SIP INVITE Message DoS

11 8th Key Thing: Partial Protection is Not Protection Firewall Requirements There was a time when the requirement for a Firewall was to stay out of the way. Unfortunately network attacks have found vulnerabilities to exploit, especially in systems that provide a subset of the protection needed. related vulnerabilities and attacks are just as varied as other types of traffic and demand the same protection services. A sampling of H.323 and SIP Vulnerabilities (Source: VU# Cisco IOS fails to properly handle SIP packets VU# Cisco Firewall Services Module vulnerable to DoS via inspection of malformed packets VU# Apple Macintosh OS X Video Conference SIP heap buffer overflow VU# Linksys RT31P2 router denial of service vulnerabilities VU# Voice mail systems allow administrative access based on Caller ID VU# Microsoft Windows H.323 implementation fails to handle malformed requests Quality of Service Bandwidth Management Bandwidth Guarantee IDS/IPS Anti-Virus Anti-Malware Content Filtering 9

12 9th Key Thing: Know What s Going On Looking at the Past, Present and Future of Traffic A Firewall will provide visibility into all network traffic voice, data and applications. This includes logging signaling and media streams. The Past For each connection, audit logs keep caller and called parties, call duration, total bandwidth used and more The Present Dynamic live reporting of active calls include caller and calling party, bandwidth used and more Status Call Status Caller IP Caller ID Called IP Called ID Protocol Bandwith Time Started Mary Smith X Tom Jones X502 H Mb 11:21:52AM PST Phil Adkins X Jessie Wu X322 H Mb 11:20:15AM PST Tanya Faldo X Tony Ko X122 H Mb 11:18:35AM PST Bandwidth Usage TOTAL VOIP The Future OK, maybe not the future, but you get clear and concise reports which allow you to predict the future by examining trends over hours, days, weeks or months JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 10

13 10th Key Thing: The Add, Move and Remove Blues Plug-and-Protect Adding devices to your network doesn t have to mean more work every time something changes. Advanced tracking and monitoring technology in a Firewall ensures that such devices are automatically protected as soon as they are plugged into the network. Adding After plugging in a new phone, to add to the device to an existing firewall to ensure it is protected, please follow the steps to the right. Adding a Phone to your Firewall Step 1: You are done! Moving After moving a phone from one location to another, to ensure the phone continues to be protected, please follow the steps to the right. Moving a Phone on your Firewall Step 1: You are done! Removal After removing an existing phone from the network, to ensure the Firewall is updated, please follow the steps to the right. Removing a Phone on your Firewall Step 1: You are done! 11

14 Oh No, Not Another Gateway Appliance A Firewall is not another appliance you add to your ever growing collection of gateway appliances. In fact, you could have a Firewall already your existing Firewall. But before you get too excited, let s see if your existing firewall can do the following if it can t you may have the wrong Firewall. Support H.323 and SIP protocols Transport traffic over IPSec VPN connections Prioritize traffic and guarantee bandwidth Bandwidth manage non- applications and data Detect and protect against Denial of Service attacks Automatically update IPS signatures Track and perform deep packet inspection of all signaling and media traffic Automatically detect the addition, change and removal of devices on the network Generate comprehensive reports and graphs on all traffic I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. I will not add another gateway appliance. Do everything else you ve come to expect in a business-class Firewall 12

15 A Real Firewall To get everything you need in a Firewall, look no further than SonicWALL E-Class Network Security Appliance (NSA) and NSA firewalls which provide security, control and access to networks supporting voice, video and data. They combine industry leading performance with advanced Unified Threat Management services to protect and manage all types of network traffic; data, applications and even. Ready SonicWALL firewalls are ready. There is no extra memory, disk modules or special services to add, just spend a few minutes to configure the firewall for traffic and you re ready. Protected SonicWALL Firewalls deliver advanced quality of service protection, to ensure performance, and when combined with Reassembly-Free Deep Packet Inspection, automatic updates and more, ensure traffic just like all traffic is safe. 13

16 How Can I Learn More? n Read more about SonicWALL s Converged Network Security Solutions n Read more about SonicWALL s Avaya DevConnect Tested Solutions n To opt in to receive SonicWALL newsletters For feedback on this e-book or other SonicWALL e-books or whitepapers, please send an to About SonicWALL SonicWALL is a recognized leader in comprehensive information security solutions. SonicWALL solutions integrate dynamically intelligent services, software and hardware that engineer the risk, cost and complexity out of running a high-performance business network. For more information, visit the company Web site at SonicWALL, the SonicWALL logo and Protection at the Speed of Business are registered trademarks of SonicWALL, Inc. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Specifications and descriptions subject to change without notice. 10/09 SW 771

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