EnAbling Retail Webinar Series

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1 EnAbling Retail Webinar Series 2015 Retail Council of Canada June 19, 2015

2 Submit Your Questions Please submit questions during the webinar by using: WebEx s chat feature on the right side of the pane, or;

3 Webinar Agenda The agenda for the first webinar in the EnAbling Retail Webinar Series includes: Overview of the EnAbling Retail Webinar Series Presentation on Accessibility for Ontarians with Disabilities Act s (AODA s) Employment Standard Review of the available tools and resources Testimonial from Bell Canada Question and answer period

4 Speakers Webinar speakers include: Patrick Rodgerson - Retail Council of Canada Manager of Member Programs Monika Mielnik-Krzepkowska - Bell Canada Consultant Human Resources (Workplace Health) Harrison Luong - Accessibility Directorate of Ontario Junior Program Advisor, Public Education and Partnerships

5 Webinar Series Overview RCC s EnAbling Retail Webinar Series was created to provide retailers: Training on the requirements of the AODA s Employment Standard Free templates and resources through the RCC s website A support network with disability stakeholder organizations Examples of how other organizations created an inclusive work environment

6 Webinar Series Dates and Registration

7 Webinar #1 A Focus on Accessibility 2015 Retail Council of Canada June 19, 2015

8 Disability Defined The definition of a disability under the AODA includes many different types of disabilities: Deafness or hearing loss Intellectual or developmental disabilities Learning disabilities Mental health disabilities Physical disabilities Vision loss

9 Statistical Portrait In 2012, about 3.8 million Canadians (13.7%) reported having a disability. 42.5% 26.3% 16.1% 13.7% 4.4% 6.5% Years Years Years Years 75+ Years All ages Employment and Social Development Canada, 2012

10 Statistical Portrait Population with a disability by region. CAN NL PE NS NB QC ON MB SK AB BC YT NT NU 6.9% 8.2% 9.6% 12.5% 13.7% 14.1% 16.0% 15.6% 15.0% 14.8% 14.4% 15.4% 16.4% 18.8% Employment and Social Development Canada, 2012

11 Employment Statistics 2.1 million (11%) of Canadians reported being limited in their daily activities due to a mental or physical disability. Overall participation rate: Persons with disabilities = 55% Persons without disabilities = 84% Unemployment rate: Persons with disabilities = 11% Persons without disabilities = 6% Insights on Canadian Society: Persons with Disability and Employment, 2014

12 Employment Statistics Employees with Disabilities Severity Employment Rate 44% Mild Disability 68% 22% Moderate Disability 54% 20% Severe Disability 42% 14% Very Severe Disability 26% Insights on Canadian Society: Persons with Disability and Employment, 2014

13 Industry Employment Statistics Percentage of suitable applicants: % of Suitable Candidates % Respondents 0 9% 11.4% 10 24% 49% 25 49% 11% 50 74% 24% 75 99% 8.6% Retail Council of Canada 2015 Training and Development Survey

14 Retailers Need Talent The key findings from the data reveal: Large untapped supply of labour available Barriers exist to accessible employment opportunities Retailers face a challenge finding suitable candidates in a limited talent pool Retailers must look in all markets to support their business needs In order to tap into this pool of labour retailers must establish an accessible and inclusive work environment

15 What is Accessibility? Accessibility means giving people of all abilities the opportunity to participate fully in life.

16 Accessibility Accessibility is about: Changing attitudes Inclusion Understanding that people with disabilities have different needs

17 Inclusive Work Environments What is an inclusive work environment? Respect, dignity and equality between colleagues Preservation of rights in policy Encouragement, tool and supports are provided to support careers Values reflected in the organization s mission statement and vision

18 Inclusive Work Environments Having accessible and inclusive work environments requires: Commitment from senior management Diversity and inclusion champions A long term plan for sustainability Enabling policies and procedures

19 Business Case for Accessible Employment The benefits to retailers include: Employees with disabilities stay on the job longer They preform the same as other employee groups Enhancement of corporate/ business image Strengthening of competitive capabilities Employees are more enthusiastic and energized

20 AODA s Employment Standard Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Standards for Customer Service Integrated Accessibility Standards AODA s Employment Standard (Sections 20-32)

21 AODA s Employment Standard The AODA s Employment Standard helps employers by: Identifying specific requirements at each stage of an employee s career Directing retailers on how they should interact and accommodate employees with disabilities Setting out compliance requirements to avoid orders and penalties

22 AODA s Employment Standard The AODA s Employment Standard continued: Builds on the existing requirements of the Ontario Human Rights Code Helps organizations support and retain skilled employees Applies to paid employees Full-Time, Part-Time, Apprentices, Seasonal Employees

23 AODA s Employment Standard The AODA s Employment Standard covers: Human resources processes Recruitment and selection Return to work Performance management and career development Job changes Accessible formats and communication supports Workplace emergency response information Individual accommodation plans

24 Who Needs to be Trained Training on the AODA s Employment Standard shall be appropriate to the duties of: Employees Volunteers Other persons Training is to be provided as soon as practicable

25 Retailer Obligations / Deadlines Requirements 50+ Employees 1-49 Employees Workplace Emergency Response Information Accessible Hiring Practices All-Staff Information about Supports for Employees with Disabilities Accessible Formats and Communication Supports Individual Accommodation Plans Return to Work Processes Performance Management, Career Development and Job Changes January 1, 2012 January 1, 2016 January 1, 2012 January 1, 2017 Not Applicable Not Applicable January 1, 2017

26 RCC s EnAbling Retail Webpage

27 RCC s EnAbling Retail Webpage

28 RCC s EnAbling Retail Webpage

29 RCC s EnAbling Retail Webpage

30 AODA s Employment Standard Checklist Available on the EnAbling Retail website:

31 AODA s Employment Standard Checklist Available on the EnAbling Retail website:

32 Service Ontario AODA Contact Centre For questions about the AODA s Employment Standard, please contact the AODA Contact Centre: Phone: Phone (Toll-Free): TTY (For Hearing Impaired Persons): TTY (Toll-Free):

33 Webinar Series Dates and Registration

34 Submit Your Questions Please submit questions during the webinar by using: WebEx s chat feature on the right side of the pane, or;

35 EnAbling Retail Webinar Series Thank you for attending the Retail Council of Canada s EnAbling Retail Webinar

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