As a result, HR is a key player in delivering City s new Vision under the leadership of the Vice-Chancellor, Professor Paul Curran.

Size: px
Start display at page:

Download "As a result, HR is a key player in delivering City s new Vision under the leadership of the Vice-Chancellor, Professor Paul Curran."

Transcription

1 For UHR website An HR Metamorphosis at City University London Summary Since 2009, a challenging, rolling programme of parallel and integrated HR initiatives has transformed the efficiency and effectiveness of HR at City University London. This is enabling the University to achieve its aim of HR excellence in the HE sector and beyond. HR has been restructured (whilst overseeing the restructuring of other areas), reduced costs significantly and transformed staff relations in the University, evidenced by the drop in grievances, disciplinary cases and employment tribunals. HR is now regarded as one of the best performing Professional Services in the University and a model for others. (Henrietta Royle, Chief Operating Officer, 29 October 2010) The HR metamorphosis involved three parallel and complementary workstreams designed to produce strategic alignment and a step change in operational standards: Reshaping HR structure, staffing and organisation Re-engineering HR processes Skills development and support for the HR team HR is now far more closely engaged by and with the institution. This has resulted from the competence, credibility and confidence exhibited by the new team. As a result, HR is a key player in delivering City s new Vision under the leadership of the Vice-Chancellor, Professor Paul Curran. We will invest in people as the primary means of driving the transformation. (City Vision, March 2011) Objectives Increase HR professional standards; Provide better quality HR support to Schools; Commit to a strong customer service ethos; Deliver simplified and relevant HR policies and procedures in mission critical areas; Build a high performing HR team; Provide City s staff with a supportive environment exploiting the opportunities provided by the Portal for self-service. Background The project was prompted originally by the results of an internal efficiency review of HR at the end of 2008, an organisational imperative to reduce headcount in Professional Services, a new HR Director and an increasingly challenging external environment. The foundations were laid by the end of October 2009 and subsequently we have been consolidating a new HR structure and delivering longer-term strategic initiatives. Workstreams Re-shaping HR: restructuring involved the appointment of a new HR Director, recruitment of high-calibre Heads of HR reporting to Chief Operating Officers in Schools and the creation of two new senior positions of Head of Policy and Employee Relations and Head of Reward and HR Systems (to complement existing senior positions of Head of Learning and Staff

2 Development and Head of Occupational Health and Safety). The new HR structure was fully implemented on 31 October See attached diagram. Re-engineering HR processes: this workstream addressed the main shortcomings identified in the efficiency review e.g., poor service to internal customers and unreliable management information. It incorporated an e-recruitment (StepStone i-grasp) implementation in 2009, an HR website relaunch in July 2009 and, following a detailed process mapping exercise, the development of a web-based HR Process Manual. This year we will introduce self-service functionality via the University s Portal (MyCity) as part of a three-year phased programme of process improvement to achieve greater HR efficiency and to enrich both the staff and the student experience. An analysis of telephone call data led to an equipment upgrade and new internal procedures for answering the telephone. Skills development and support: new programmes for improving customer service standards and data quality: (i) off-the-job programmes in customer service skills accredited by the Institute of Customer Service (ICS) for all HR staff, (ii) management and (iii) SAP HR for new and existing members of the team. An HR senior team development programme, focusing on HR vision, values, objectives and strategy, ran through 2010 and early 2011, using the Myers Briggs Type Indicator (MBTI) and FIRO-B 1 assessments to build team effectiveness. Outcomes Staff numbers and costs: the HR staff establishment has reduced by 25% from 38 to 29 staff. The cost of HR per employee ( 550) fell by 33% in 2010 and a further 18% in The expenditure on consultants has been reduced by about 250k pa. In all, and including other cost savings described later, this amounts to a cost (and hence bottom line ) improvement of 1.25M. HR metrics: recruitment costs have fallen by up to 50% (DLA Piper) and cost per recruit at 200 is now one of the lowest in the sector; casework volumes (disciplinary, grievance and tribunal cases etc.) have reduced by over two thirds from 52 to15. Error rates between HR and Payroll have reduced by 80% since September Staff turnover at City has fallen from 9.0% in 2008/9 to 6.4% today. Service improvements: Telephone response rates on the HR general enquiry line improved from 75% to 92%; the new HR website has significantly reduced the number of routine queries from managers and staff. Customer perceptions: senior managers are reporting the HR service as having been transformed. I wanted to let you know how pleased I was with the HR service with regard to the payroll officer post, which was both timely, clear and professional and it made the task of recruitment that much easier. (Gavin Hawkins, Payroll & Pensions Manager, 16 March 2011) I have been here nine years and HR is now a much improved area. Is it appropriate for me to add that in my view Peter Brooks and his team are doing a great job in the School of Arts? (Lis Howell, Deputy Head of Department, Journalism, 7 October 2010) 1 Fundamental Interpersonal Relations Orientation Behaviour

3 Customer surveys: Feedback has indicated that the management population had noticed a dramatic improvement in the service in the previous six months (September 2009 to March 2010) which was clearly aligned with the appointment of a new Head of HR. 90% of respondents had been satisfied with the availability and visibility of the Central Services HR team. 86% of respondents felt that they had been adequately supported by the Central Services HR team when undertaking operational activities (e.g. recruitment). 74% of respondents were satisfied with the time it has taken the Central Services to complete tasks and provide feedback. HR s commitment to customer service was underscored when the HR administration team and other colleagues completed an ICS-accredited customer service training course in the summer of External recognition: Investors in People (IiP) accreditation in Central Services (500 staff) in March 2010; THE Leadership and Management Awards 2010 shortlist for Outstanding HR Team in March 2010; HR process review selected in March 2010 as a SUMS Consulting case study of good practice, potentially transferable to the student. Longer-term impact Employee and manager self-service: HR is pioneering the introduction of this facility in the University which is transferable to other areas e.g., Finance. The implementation of HR selfservice alone is estimated to yield approx 1M in further cost savings across the University and is also dramatically improving the quality and accuracy of staff data held and reported. Process improvements: affects the everyday tasks undertaken by managers and staff so the impact of this is University-wide and ongoing; SUMS Consulting considers the format of the HR process descriptions as potentially applicable to other areas. Project management: other transferable benefits have arisen from a focus on effective project management: It certainly makes my job much easier to have someone who is prepared to take ownership of their vision and through Jane and others provide good staff to implement and embed the change whilst we focus on the technology delivery where we are at our best. I've been trying to get somewhere like this for about 18 months - I just need somehow to get everyone else following your example. (IS Projects Director, ) Customer service development programme: two modules: 1 - personal contribution to customer service; 2 opportunity for teams within HR to shape their definitions of customer service. Training subsequently rolled out to other Professional Service areas e.g., Finance and Services for Students. Selection methods: assessment centre methodology developed for senior HR appointments has been adopted for other senior recruitment exercises in the University. Link to City s strategy The University s Vision is complete and its Strategic Plan is under development following the appointment in August 2010 of Professor Paul Curran as Vice-Chancellor. We will invest in people as the primary means of driving the transformation. (City Vision, March 2011) HR is now far more closely engaged by and with the institution. This has resulted from the competence, credibility and confidence evidenced by the new team. The HR Director now

4 reports directly to the Vice-Chancellor and is an integral member of the University Executive Team. HR is critically important in delivering City s Education, Research and HR initiatives to achieve the new Vision. Innovative and other notable features Innovative HR structure: reflects completely new and devolved HR management model, creating centres of excellence, strategic alignment and operational consistency. Selection processes: assessment centres for shortlisted candidates contained a flexible blend of role-plays with professional actors (to reflect real life problems and situations a jobholder would encounter) with behavioural competency and psychometric assessments (Saville Consulting Wave) as well as panel interviews. Continuity of service: With a backdrop of restructuring, redundancies and cost reduction HR has demonstrated ability to deliver major HR projects during this time e.g., a new Visiting Lecturer Policy and its implementation, staff conduct procedures and a salary sacrifice scheme for University Superannuation Scheme (USS) members introduced in July 2010 saving 450,000 pa. In 2009/10, HR supported concurrent major restructurings in several areas of the University. Over 100 posts and 4M in annual salary costs were saved. Investors in People: achieved in Central Services in March 2010 notwithstanding the major restructurings in that area in Integrating new HR staff and building new team: retained the commitment and professionalism of the outgoing staff, the former HR Business Partners in particular; achieved handovers to the new Heads of HR in all cases. Project management: meeting milestones and deadlines for all workstreams. New HR website: resulting in a completely new and satisfying user experience with easier navigation and access to details of HR policies and procedures. Training programmes: completely new, bespoke training designed for HR staff in customer service, management and SAP HR. Lessons from the project Adopting formal project management disciplines: appointment of PRINCE2 qualified project manager in HR, agreeing objectives, deliverables and project plans; pro-active tracking and monitoring of progress. Partnership working:.it is because all these areas are being addressed for the HR Self-Service Project, that it stands a chance of being successful a true marriage of the University, its people, its services, processes and systems there is no longer such thing as an IT Project (thank goodness). (IS Project Leader, ) Selection methods: multiple assessment programmes involving use of psychometrics and simulations to identify cultural fit and preferred personal attributes resulting in more effective recruitment. Creating a customer service ethos: process improvement workshops combined with the customer service and SAP HR training producing a community of HR staff who have directly

5 influenced the definitions of customer service the Department intends to provide and who have been involved in the design of key processes. RVF

Job description HR Advisor

Job description HR Advisor Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and

More information

REVIEW OF CORPORATE SERVICES HR BUSINESS CASE

REVIEW OF CORPORATE SERVICES HR BUSINESS CASE REVIEW OF CORPORATE SERVICES HR BUSINESS CASE 1. The Strategic Case for Integration The alignment with Council strategies 1.1 The Lewes Change Management Programme (CMP) outlines the need to redesign the

More information

The role of Head of HR

The role of Head of HR The role of Head of HR Brook is looking to appoint its first permanent Head of Human Resources as part of the final stages of merging into single, unified organisation. This role will develop an ongoing

More information

Project, Programme and Portfolio Management Delivery Plan 6

Project, Programme and Portfolio Management Delivery Plan 6 Report title Agenda item Project, Programme and Portfolio Management Delivery Plan 6 Meeting Performance Management and Community Safety Panel 27 April 2009 Date Report by Document number Head of Strategy

More information

Senior Lecturer / Lecturer in International Business / International Entrepreneurship

Senior Lecturer / Lecturer in International Business / International Entrepreneurship About The Job. Management School Faculty of Social Sciences Senior Lecturer / Lecturer in International Business / International Entrepreneurship Pursue the extraordinary Overview The Faculty of Social

More information

JOB AND PERSON SPECIFICATION. It has an annual budget of approximately 50 million and currently a staff of approximately 300.

JOB AND PERSON SPECIFICATION. It has an annual budget of approximately 50 million and currently a staff of approximately 300. JOB AND PERSON SPECIFICATION Job Title: Division Grade: HR Adviser - HR Operations Section G Reports To: Head of HR Operations General Information The Commonwealth Secretariat is the principal intergovernmental

More information

Human Resources Manager 12 month fixed term contract

Human Resources Manager 12 month fixed term contract Human Resources Manager 12 month fixed term contract About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

People & Organisational Development Strategy

People & Organisational Development Strategy 2013-2018 People & Organisational Development Strategy Delivering excellent research Delivering an excellent student experience Enhancing global reach and reputation 1. Introduction Glasgow 2020: A global

More information

Human Resources Report 2014 and People Strategy

Human Resources Report 2014 and People Strategy 24 February 2015 Council 5 To consider Human Resources Report 2014 and People Strategy Issue 1 The annual report on Human Resources issues and a proposed People Strategy. Recommendations 2 Council is asked

More information

In each and every appointment for employment at Tai Poutini Polytechnic, the employer is the Chief Executive of the institution.

In each and every appointment for employment at Tai Poutini Polytechnic, the employer is the Chief Executive of the institution. Position Description and Person Specification HR Advisor In each and every appointment for employment at Tai Poutini Polytechnic, the employer is the Chief Executive of the institution. Conditions of Service:

More information

Job Application Pack. Senior HR Adviser. August 2015

Job Application Pack. Senior HR Adviser. August 2015 Job Application Pack Senior HR Adviser August 2015 Dear Applicant August 2015 Senior HR Adviser We are currently seeking to appoint a Senior HR Adviser, who will be contracted to work from home and the

More information

6 Development of feedback to QAA reviewers and providing coaching to QAA staff.

6 Development of feedback to QAA reviewers and providing coaching to QAA staff. QAA Board of Directors Human Resources and Organisational Development (HROD) annual report BD 10 12 12 Item 24 BD/2012/93 Topic 1 This paper reports on Human Resources and Organisational Development achievements

More information

Job Description Payroll Service Specialist Band 7

Job Description Payroll Service Specialist Band 7 Job Description Payroll Service Specialist Band 7 Post: Payroll Shared Service Specialist Band: 7 Location: College Street, Belfast Reports to: Head of Payroll Service Responsible to: Assistant Director

More information

Faculty IT Manager / Departmental Technical Manager

Faculty IT Manager / Departmental Technical Manager About The Job. Department of Computer Science Faculty of Engineering Faculty IT Manager / Departmental Technical Manager Pursue the extraordinary Overview About the Faculty The Faculty of Engineering is

More information

Human Resources Advisor 12 month fixed term contract

Human Resources Advisor 12 month fixed term contract Human Resources Advisor 12 month fixed term contract About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

Collaborative Working. Behavioural Development

Collaborative Working. Behavioural Development Collaborative Working Behavioural Development Welcome! From the beginning, Keystone have gained a strong reputation as an organisational and people development consultancy that specialises in behavioural

More information

JOB DESCRIPTION: Senior Manager HR & Talent Management

JOB DESCRIPTION: Senior Manager HR & Talent Management JOB DESCRIPTION: Senior Manager HR & Talent Management RESPONSIBLE TO: RESPONSIBLE FOR: Group Director The overall management and development of all aspects of HR and Talent Management for the company,

More information

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development

More information

Human Resources Report 2014

Human Resources Report 2014 Item 7 Item # Council CounciRemunerationl 3 February Date19 2015 March 2013 Human Resources Report 2014 Purpose of paper Action Public/Private Corporate Strategy 2013-15 Decision Trail Recommendations

More information

Department Technical Manager

Department Technical Manager About The Job. Department of Automatic Control and Systems Engineering Faculty of Engineering Department Technical Manager Pursue the extraordinary Overview About the Faculty The Faculty of Engineering

More information

Senior Major Gifts Manager - Nursing. Candidate Briefing March 2014. Marie Curie Senior Major Gifts Manager Nursing March 2014 1

Senior Major Gifts Manager - Nursing. Candidate Briefing March 2014. Marie Curie Senior Major Gifts Manager Nursing March 2014 1 Senior Major Gifts - Nursing Candidate Briefing March 2014 Marie Curie Senior Major Gifts Nursing March 2014 1 Introduction from the Head of Major Gifts and Special Events Dear Candidate, It is an exciting

More information

People Director Job description

People Director Job description People Director Job description About Teaching Leaders Teaching Leaders is an innovative not-for-profit organisation whose mission is to address educational disadvantage by growing a movement of outstanding

More information

Job information pack Senior HR Manager

Job information pack Senior HR Manager Job information pack Senior HR Manager THANK YOU FOR YOUR INTEREST IN PANCREATIC CANCER UK It is a pleasure to know that you are interested in working with us. Please find enclosed further information

More information

Senior Project Manager

Senior Project Manager Senior Project Manager IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Open Ended Contract Ref: CSE00868 At Leicester we re going places. Ranked in the top-12

More information

Senior Human Resources Administrator

Senior Human Resources Administrator Senior Human Resources Administrator Contract: Fixed-term & Part-time Start date: 06 October 2014 End date: 31 August 2015 Salary: 10,705-12,240 (actual salary per annum) Closing Date: 10am 28 August 2014

More information

Senior Project Manager (Web Content Management)

Senior Project Manager (Web Content Management) Senior Project Manager (Web Content Management) IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Fixed term contract for 2 years (** see below for contract information)

More information

An example of best practice HR strategy

An example of best practice HR strategy An example of best practice HR strategy Summary The Big Lottery Fund wanted to implement a new organisational structure with the aims of developing management capability and streamlining the business structure

More information

Talent Management and OD Specialist

Talent Management and OD Specialist Position Employee category level Department Reporting to Line reports Purpose of the role Key Responsibilities Talent Management and OD Specialist Professionally qualified HR professional and experienced

More information

Human Resources Strategy. 2.1 be a great place to work with employees committed to University objectives and valued for their contribution

Human Resources Strategy. 2.1 be a great place to work with employees committed to University objectives and valued for their contribution Human Resources Strategy 1. Introduction and Background 2. Human Resources Objectives and Strategy 2.1 be a great place to work with employees committed to University objectives and valued for their contribution

More information

Business Plan for Strategic Human Resources - March 2012 to 30 September 2013

Business Plan for Strategic Human Resources - March 2012 to 30 September 2013 Business Plan for Strategic Human Resources - March 2012 to 30 September 2013 1. Introduction 1.1 The Service s key responsibilities are to: 1.2 Context Design & deliver people and organisational development

More information

IN PARTNERSHIP WITH PLYMOUTH UNIVERSITY. Highlands. Opportunities Achievement Success. Information Technology for Business Degrees

IN PARTNERSHIP WITH PLYMOUTH UNIVERSITY. Highlands. Opportunities Achievement Success. Information Technology for Business Degrees Highlands Opportunities Achievement Success IN Information Technology for Business Degrees Introduction Plymouth University in partnership with Highlands College offers unrivalled expertise and experience

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Job Title: Division Grade: Reward Adviser G Reports To: Head of Organisational Development and Systems General Information The Commonwealth Secretariat is the principal inter-governmental

More information

UCDHR. HR Strategy Implementation & Quality Improvement Plan: 2012-2015

UCDHR. HR Strategy Implementation & Quality Improvement Plan: 2012-2015 UCDHR HR Strategy Implementation & Quality Improvement Plan: 2012-2015 HR Strategy Implementation Plan and Quality Improvement Plan Introduction This Action Plan is a combination of the HR Strategy Implementation

More information

HR Administrator (Recruitment) Job Description

HR Administrator (Recruitment) Job Description HR Administrator (Recruitment) Job Description An exciting opportunity has arisen for an enthusiastic administrator to join our HR team. The successful candidate will be responsible for all essential recruitment

More information

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION

1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION 1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION (i) CHIEF MANAGER - COMPENSATION AND BENEFITS, AND HR ADMINISTRATION (Grade KRA 7 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority

More information

Application Information Pack HR Assistant Maternity cover Fixed term contract 10 months

Application Information Pack HR Assistant Maternity cover Fixed term contract 10 months Application Information Pack HR Assistant Maternity cover Fixed term contract 10 months Introduction to Girlguiding Thank you for your interest in the role of HR Assistant (maternity cover).this document

More information

HR Enabling Strategy 2012-2017

HR Enabling Strategy 2012-2017 This document is yet to be put into corporate format but this interim version can be referred to for the time being. Should you have any queries, please refer to Sally Hartley, University Secretary, x

More information

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES

CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES CareNZ Job Description GENERAL MANAGER HUMAN RESOURCES Responsible to: Responsible for: Chief Executive HR and Payroll Administrator HR Interns and Volunteers Dimensions Location of work Other information

More information

TAUHEEDUL EDUCATION TRUST

TAUHEEDUL EDUCATION TRUST TAUHEEDUL EDUCATION TRUST JOB DESCRIPTION Job Title: Base: Head of Human Resources Tauheedul Education Trust Central Office Reports to: Chief Executive Grade: TSM4 Sc 54-59 Staff Responsibility for: As

More information

January 2016. Communications Manager: Information for Candidates

January 2016. Communications Manager: Information for Candidates January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The

More information

THE PROFESSIONAL S FIRST CHOICE. Bridging the Gap How technology can help HR reach out to line management A Croner white paper

THE PROFESSIONAL S FIRST CHOICE. Bridging the Gap How technology can help HR reach out to line management A Croner white paper THE PROFESSIONAL S FIRST CHOICE Bridging the Gap How technology can help HR reach out to line management A Croner white paper Executive summary The practice of human resources, or HR, has reached a transitional

More information

REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE

REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE Report to Personnel Committee 26 September 2012 Agenda Item: 6 REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE INVESTORS IN PEOPLE RE-ACCREDITATION Purpose of the Report 1. The purpose

More information

JOB DESCRIPTION. To work flexibly and contribute to continuous improvement of services provided by the Department.

JOB DESCRIPTION. To work flexibly and contribute to continuous improvement of services provided by the Department. JOB DESCRIPTION Post Title: Employer: Responsible To: HR Advisor [Maternity Cover] Hafod Corporate Services Ltd Head of HR MAIN OBJECTIVES OF THE POST To support the Head of HR in providing a proactive,

More information

Sands, the stillbirth and neonatal charity, is a well established and widely respected national charity that:

Sands, the stillbirth and neonatal charity, is a well established and widely respected national charity that: POST TITLE HR Manager DIVISION/DEPARTMENT Executive Team REPORTS TO Deputy Chief Executive DATE April 2013 BACKGROUND Sands, the stillbirth and neonatal charity, is a well established and widely respected

More information

University Teacher in Journalism

University Teacher in Journalism About The Job. Department of Journalism Studies Faculty of Social Sciences University Teacher in Journalism Pursue the extraordinary Overview The Faculty of Social Sciences is a large and diverse grouping

More information

customer experiences Delivering exceptional Customer Service Excellence

customer experiences Delivering exceptional Customer Service Excellence Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation

More information

INVESTORS IN PEOPLE ASSESSMENT REPORT

INVESTORS IN PEOPLE ASSESSMENT REPORT INVESTORS IN PEOPLE ASSESSMENT REPORT Birmingham City University Human Resources Department Page: 1 of 19 Key Information Assessment Type Review Investors in People Specialist Name Bob Morrison Visit Date

More information

Government of Trinidad and Tobago

Government of Trinidad and Tobago Ref #: A007 Government of Trinidad and Tobago JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: HEAD HUMAN RESOURCE JOB SUMMARY: The incumbent is required to provide overall management and coordination of

More information

Stratford on Avon District Council. The Human Resources Strategy

Stratford on Avon District Council. The Human Resources Strategy Stratford on Avon District Council The Human Resources Strategy Page 1 1 Purpose of The Human Resources (HR) Strategy The purpose of this document is to review the role and effectiveness of human resource

More information

Job description - Business Improvement Manager

Job description - Business Improvement Manager Job description - Business Improvement Manager Main Purpose of job The post has lead responsibility for optimising operational performance within the Operations directorate, and across the Society for

More information

Job Description. Business Improvement and Support Manager

Job Description. Business Improvement and Support Manager Job Description Job Title: Band: Reports to: Accountable to: Location: Scanning Centre Team Leader 5 ( 21,388-27,901 per annum) Business Improvement and Support Manager Chief Executive Applicants should

More information

Recruitment and Selection Procedure

Recruitment and Selection Procedure Recruitment and Selection Procedure INTRODUCTION The College aims to attract, select and retain the best candidate to any given vacancy within the college. The College is committed to safeguarding and

More information

Human Resource Advisor. Ref: SCC1314/44 October 2013

Human Resource Advisor. Ref: SCC1314/44 October 2013 Human Resource Advisor Ref: SCC1314/44 October 2013 About Salford City College Welcome to Salford City College, one of the largest and most successful colleges in the North West. We are a Beacon Status

More information

Assistant Director for Human Resources

Assistant Director for Human Resources Assistant Director for Human Resources Indicative Salary Range: 90,000 to 105,000 p/a Reports to Chief Operating Officer Job Purpose The purpose of the role is to lead, manage and be accountable for the

More information

Human Resources Strategic Objectives and Action Plan 2012-2016 Appendix 1

Human Resources Strategic Objectives and Action Plan 2012-2016 Appendix 1 Human Resources Strategic Objectives and 2012-2016 Appendix 1 Strategic Recruitment & Selection The key to the success of any business is building the right team at the right time, but the process of finding,

More information

JOB DESCRIPTION. HR and Business Support Administrator. Responsible for: Date: February 2013 JOB PURPOSE

JOB DESCRIPTION. HR and Business Support Administrator. Responsible for: Date: February 2013 JOB PURPOSE JOB DESCRIPTION Job Title: HR and Business Support Administrator Reports to: Chief Operating Officer Responsible for: N/A Date: February 2013 JOB PURPOSE To provide the effective delivery of the HR function

More information

Appointment details Associate Director Human Resources (Schools of Study) Maternity Cover

Appointment details Associate Director Human Resources (Schools of Study) Maternity Cover Appointment details Associate Director Human Resources (Schools of Study) Maternity Cover Closing date 1 st March 2013 Ref: R130028 Contents About Aston University Welcome from Marian Sample, Director

More information

To be determined but likely to include a Regional HR Manager (to be appointed) London or Nairobi with significant travel to the East Africa region

To be determined but likely to include a Regional HR Manager (to be appointed) London or Nairobi with significant travel to the East Africa region ROLE DESCRIPTION Job Title: Reports To: Direct reports: Location: Head of HR (Africa Programmes) Africa Operations Director To be determined but likely to include a Regional HR Manager (to be appointed)

More information

Internal Communications Manager Job Profile

Internal Communications Manager Job Profile Internal Communications Manager Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the statutory regulator of 16 different health and care professions. We were set up to protect

More information

Head of Human Resources Change Director 31,777-35,958 36 hours net 11 months fixed term contract (Maternity Cover)

Head of Human Resources Change Director 31,777-35,958 36 hours net 11 months fixed term contract (Maternity Cover) JOB DESCRIPTION Job Title Department Reports to Director of Division Salary Range Hours Term Human Resources Advisor Human Resources Head of Human Resources Change Director 31,777-35,958 36 hours net 11

More information

Human Resources Officer

Human Resources Officer Human Resources Officer About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we

More information

Deputy Director of HR and Workforce Development

Deputy Director of HR and Workforce Development Job description Job title: HR Business Partner Salary: 31,720.49-38,920.00 Grade: F Hours per week: 35 Location: Accountable to: Accountable for: Bromsgrove Deputy Director of HR and Workforce Development

More information

Job Description Ref: 50029086

Job Description Ref: 50029086 Job Description Ref: 50029086 NOTE: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may

More information

Enterprise governance framework: Align your enterprise to make better decisions

Enterprise governance framework: Align your enterprise to make better decisions Enterprise framework: Align your enterprise to make better decisions By Joanna Clark, Principal, Enterprise Governance Group Enterprise involves making decisions about performance and risk at four levels

More information

Recruitment and Selection Services Centre Team Leader

Recruitment and Selection Services Centre Team Leader Job Description Recruitment and Selection Team Leader Band 5 Job Title: Band: Reports to: Recruitment and Selection Services Centre Team Leader 5 ( 21,388-27,901 per annum) Service Delivery Manager Accountable

More information

Application Information Pack CRM Project Manager

Application Information Pack CRM Project Manager Application Information Pack CRM Project Manager Introduction to Girlguiding Thank you for your interest in the role of CRM Project Manager. This document provides information relating to the above vacancy

More information

Director of Human Resources EDUCATION LIKE NO OTHER

Director of Human Resources EDUCATION LIKE NO OTHER Director of Human Resources EDUCATION LIKE NO OTHER The opportunity UWC South East Asia (UWCSEA) has been delivering a holistic, values-based education to international students in Singapore for more than

More information

Recruitment and Helpdesk Co-ordinator EHA3134

Recruitment and Helpdesk Co-ordinator EHA3134 It is important to note that this job description is a guide to the work you will be required to undertake. It may change from time to time to meet the needs of the service. It does not form part of your

More information

NCHA. Human Resources Strategy

NCHA. Human Resources Strategy NCHA Human Resources Strategy 2015/2019 Promoting Positive Working Lives 1 Human Resources Strategy Responsibility of: Responsible Officer: Chief Executive Head of Human Resources Last Update: January

More information

OXFORD CITY COUNCIL. Chief Executive Executive Director: Peter Sloman. Human Resources. FURTHER PARTICULARS FOR THE POST OF Human Resources Manager:

OXFORD CITY COUNCIL. Chief Executive Executive Director: Peter Sloman. Human Resources. FURTHER PARTICULARS FOR THE POST OF Human Resources Manager: OXFORD CITY COUNCIL Chief Executive Executive Director: Peter Sloman Human Resources FURTHER PARTICULARS FOR THE POST OF Human Resources Manager: The specific details of the post are as follows:- GRADE:

More information

Ealing Council HR Service to Schools 2013 / 14

Ealing Council HR Service to Schools 2013 / 14 Ealing Council HR Service to Schools 2013 / 14 Human Resources & Organisational Development Welcome The Ealing Schools HR Consultancy Team has been supporting Ealing Schools on all aspects of human resources

More information

SKILLED, ENGAGED & MOTIVATED STAFF

SKILLED, ENGAGED & MOTIVATED STAFF Leadership and Management Capability Flexibility of Staff SKILLED, ENGAGED & MOTIVATED STAFF Skills Assurance Reward and Recognition Scottish Court Service People Strategy 2012 2015 1 Why have a People

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

Job Description. Faculty Human Resources (HR) Administrator. Grade: Grade 6. 26,976-31,614 per annum. Full time (36.5 per week)

Job Description. Faculty Human Resources (HR) Administrator. Grade: Grade 6. 26,976-31,614 per annum. Full time (36.5 per week) Job Description Job Title: Faculty Human Resources (HR) Administrator Grade: Grade 6 Salary: Hours: Available: Responsible to: 26,976-31,614 per annum Full time (36.5 per week) Immediately This post is

More information

Headteacher: Tom Sherrington MSc. 8 Highbury Grove London N5 2EQ 020 7288 8900 admin@highburygrove.islington.sch.uk www.highburygrove.islington.sch.

Headteacher: Tom Sherrington MSc. 8 Highbury Grove London N5 2EQ 020 7288 8900 admin@highburygrove.islington.sch.uk www.highburygrove.islington.sch. Headteacher: Tom Sherrington MSc 8 Highbury Grove London N5 2EQ 020 7288 8900 admin@highburygrove.islington.sch.uk www.highburygrove.islington.sch.uk October 2015 Dear Applicant School Business Manager

More information

JOB DESCRIPTION. Design, Exhibitions and Future Plan. Department/Section: Projects. Pay band: 3. Background

JOB DESCRIPTION. Design, Exhibitions and Future Plan. Department/Section: Projects. Pay band: 3. Background JOB DESCRIPTION Job Title: Client Project Manager Division: Design, Exhibitions and Future Plan Department/Section: Projects Pay band: 3 Reporting to: Head of Projects Background The work of the Projects

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Salary range: Manager Band Hours of work: In Accordance with the New South Wales Nurses and Midwives Association (NSWNMA) Employment Enterprise Agreement Status: Approved Position:

More information

Senior Human Resources Adviser (Resourcing) TEAM: REPORTS TO: GRADE: 7. Context & Purpose of Job. Human Resources. Human Resources Manager

Senior Human Resources Adviser (Resourcing) TEAM: REPORTS TO: GRADE: 7. Context & Purpose of Job. Human Resources. Human Resources Manager JOB TITLE: TEAM: LOCATION: REPORTS TO: Senior Human Resources Adviser (Resourcing) Human Resources Stratford, London Human Resources Manager GRADE: 7 HOURS: 35 per week Context & Purpose of Job The Refugee

More information

Role, Model and Service Commitment

Role, Model and Service Commitment Role, Model and Service Commitment Role of Monash HR Monash HR facilitates staff engagement and organisational performance within the framework of the Monash People Strategy. We work in partnership with

More information

ROLE PROFILE & PERSON SPECIFICATION. Organisational Development Manager

ROLE PROFILE & PERSON SPECIFICATION. Organisational Development Manager Page 1 of 6 ROLE PROFILE & PERSON SPECIFICATION Organisational Development Manager 1. RESPONSIBLE TO: Associate Director of Learning & Organisational Development 2. RESPONSIBLE FOR : The Workforce Development

More information

Investors in People 2013 - Communications Plan. Introduction What is IiP?

Investors in People 2013 - Communications Plan. Introduction What is IiP? Investors in People 2013 - Communications Plan Introduction What is IiP? Investors in People specialises in transforming business performance through our employees. It is designed to help the Council achieve

More information

To respond to queries at the first-point-of-contact by provision of a dedicated HR duty system.

To respond to queries at the first-point-of-contact by provision of a dedicated HR duty system. Human Resources HR casework service Our HR service offers extensive, practical, cost-effective solutions to meet schools needs. Competitively-priced, our service offers a supportive partnership with the

More information

Responsible to: Posts in the function Location: Liverpool with travel across all locations

Responsible to: Posts in the function Location: Liverpool with travel across all locations Job details Job title: Organisational (Learning) Development Advisor Responsible to: HR Business Partner (OD) Responsible for: Posts in the function Location: Liverpool with travel across all locations

More information

RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR

RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR RECRUITMENT PACK BUSINESS SUPPORT ADMINISTRATOR Chief Executive: Rick Henderson Chair: Ann Skinner Charity Registration No. 1089173 Company Registration No. 4313826 CONTENTS 1. INTRODUCTION... 3 2. ABOUT

More information

Trust Board Meeting: Wednesday 11 March 2015 TB2015.33. Oxford University Hospitals Trust Nursing and Midwifery Strategy 2015-2018

Trust Board Meeting: Wednesday 11 March 2015 TB2015.33. Oxford University Hospitals Trust Nursing and Midwifery Strategy 2015-2018 Trust Board Meeting: Wednesday 11 March 2015 Title Oxford University Hospitals Trust Nursing and Midwifery Strategy 2015-2018 Status History This is a new paper Presented to the Trust Management Executive

More information

JOB DESCRIPTION. 1. JOB TITLE: Management Information & Payroll Systems Officer

JOB DESCRIPTION. 1. JOB TITLE: Management Information & Payroll Systems Officer JOB DESCRIPTION 1. JOB TITLE: Management Information & Payroll Systems Officer 2. HRMS REFERENCE NUMBER: HR14298a 3. ROLE CODE: HRMISO 4. DEPARTMENT: HRM & Payroll Services (HRM&PS) 5. ORGANISATION CHART:

More information

HR Manager (Partners)

HR Manager (Partners) HR Manager (Partners) About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we keep

More information

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019

A new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019 A new era for HR Trinity College Dublin Human Resources Strategy 2014 to 2019 Introduction This revised HR strategy is a response from the HR function in College to the new College Strategy 2014-2019,

More information

Induction Guidance for Managers

Induction Guidance for Managers Induction Guidance for Managers 1. Introduction Induction of new staff can be defined as the whole process whereby new employees are helped to adjust and acclimatise to their jobs and working environments

More information

SAP Solutions Analyst (Finance and Payroll)

SAP Solutions Analyst (Finance and Payroll) SAP Solutions Analyst (Finance and Payroll) IT Services Application Services Salary Grade 8-40,847-45,954 per annum Open Ended Contract Ref: CSE00899 At Leicester we re going places. Ranked in the top-12

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Strategy & Planning Manager Executive Office Location: London Closing date: 27 September 2015

Strategy & Planning Manager Executive Office Location: London Closing date: 27 September 2015 Job title: Strategy & Planning Manager Executive Office Location: London Closing date: 27 September 2015 Contract type: Permanent About Teach First How much you achieve in life should not be determined

More information

The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case

The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case The Human Capital Management Systems Business Case A Checklist to assist agencies developing a business case Final version for release Human Capital Management See more at psc.nsw.gov.au/hcm Index - Business

More information

ASSOCIATION OF AFRICAN BUSINESS SCHOOLS. BUSINESS SCHOOL QUALITY REVIEW Draft dated 10 November 2010

ASSOCIATION OF AFRICAN BUSINESS SCHOOLS. BUSINESS SCHOOL QUALITY REVIEW Draft dated 10 November 2010 ASSOCIATION OF AFRICAN BUSINESS SCHOOLS BUSINESS SCHOOL QUALITY REVIEW Draft dated 10 November 2010 The AABS quality review entails a group of peers visiting a member or prospective member school to discuss

More information

IMI Certificate in Front Line Management

IMI Certificate in Front Line Management th Anniversary 1953-2013 IMI Certificate in Front Line Management About the Programme In today s business the frontline delivers the bottom line. You can have the greatest strategy and products, however,

More information

January 2016. Brand and Campaigns Executive: Information for Candidates

January 2016. Brand and Campaigns Executive: Information for Candidates January 2016 Brand and Campaigns Executive: Information for Candidates Thank you for expressing interest in the role of Brand and Campaigns Executive. We have compiled this information pack to tell you

More information

to note the Society s staff survey action plan attached as appendix 1

to note the Society s staff survey action plan attached as appendix 1 9 June 2010 Open BD.2.10 J Staff Survey Action Plan Patricia Mbasani Head of Human Resources Alayna Dagger Communications Officer Patricia Mbasani Head of Human Resources The purpose of this report is

More information

Job description People and Organisational Development Business Partner (Operations)

Job description People and Organisational Development Business Partner (Operations) Job description People and Organisational Development Business Partner (Operations) Main purpose of job The purpose of the People and Organisational Development (POD) directorate is to ensure the Society

More information

Provide effective and timely HR guidance and support in customer services review by minimising redundancy and delivering.4m savings in a full year

Provide effective and timely HR guidance and support in customer services review by minimising redundancy and delivering.4m savings in a full year Objective 1 Customer Services Review Appendix A Provide effective and timely HR guidance and support in customer services review by minimising redundancy and delivering.4m savings in a full year Published

More information

Intelligent solutions developed for the healthcare sector

Intelligent solutions developed for the healthcare sector Intelligent solutions developed for the healthcare sector 1 With 2,796 staff operating across 27 regional locations, Equiniti is a trusted partner of healthcare organisations in the public and private

More information