Resumen de Entrevista: Asociación de Agentes de Aduana del Puerto de Manzanillo

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1 Resumen de Entrevista: Asociación de Agentes de Aduana del Puerto de Manzanillo

2 1. To your knowledge, to what extent do customs brokers run into operative inconveniences when it comes to collecting payment from its customers? Please indicate your response on a scale of 1 to 5, with 1 indicating NO inconveniences, and 5 indicating the highest degree of inconveniences. No presenta inconvenientes. 2. What means of payment or instruments do customs brokers use most often to collect payment? El pago de los servicios a los agentes se hace con transferencias generalmente. En otros casos se hace a través de cheques. Pero generalmente transferencias bancarias. No hay inconvenientes. 3. What advantages and disadvantages do these most commonly used methods of payment offer? No presenta inconvenientes. Se usan muy bien los cheques y en especial las transferencias. 4. Do customs brokers tend to grant their clients financing in the form of an extension of the payment deadline? Please indicate your response on a scale of 1 to 5, with 1 indicating NO financing and 5 indicating long-term financing. Si. Aunque depende de cada caso. Principalmente de la relación con el cliente y puede financiarse hasta 30 días sin inconvenientes. 5. What percentage of a company's total exports do customs broker fees tend to represent? and in the case of import transactions? Está en relación a cada cliente y al monto de los demás gastos. No hay una cifra única. 6. What is the average USD amount customs agents tend to charge for an export transaction? for an import transaction? In what percentage of total transactions do these amounts tend to represent?

3 No. No se informarle de ese dato. No lo tengo. 7. Is it common practice for customs brokers to pay for services provided by third parties (warehouses, transport, insurance, etc.) on behalf of their client? Las contribuciones se pagan en forma directa al Estado. cotización y el importador o exportador es el que paga. El agente prepara la 8. What are means or instruments can be used to pay customs duties in your country? Which instruments or means are the most commonly used for this purpose? Las transferencias bancarias. 9. Which means of payment do importers and exporters use to pay for services related to foreign trade operations? In how many days do they make payments on average? Service Means of payment/instrument Payment (days) deadline Transport Transferencias y cheques Dependiendo del vínculo como cliente, pero es habitual 30 días. Deposits Idem Idem Insurance Idem Idem Customs agent Idem Idem 10. Does the importer/exporter pay taxes directly or does the broker intermediate in this operation? Las paga directamente el importador o exportador 11. Do you think that customs brokers would be interested in collectingpayment for their services with a credit card? Please indicate your response on a scale of

4 1 to 5, with 1 indicating NO interest and 5 indicating the maximum interest in receiving payment with a credit card. No se utiliza la tarjeta para estos fines. Dependería de beneficios, pero es difícil opinar sin un análisis detallado. 12. With regard to the aspects detailed below, please indicate, in order of importance, which could be of interest to customs brokers, in the event that the option of credit card payments were available. Rank the following options with 1 being the most important. Options Answers 1- Financing for clients 3 2- Increase their collection quota 3- Access lower transaction costs 1 4- Participate in a loyalty program with benefits 2 5- Streamline billing system 4 6- Greater transaction security 7- Others 13. Are you aware of other reasons customs brokers may have for wanting to accept credit card payments? No. No conozco otros motivos. 14. What types of barriers do you foresee in regard to customs brokers accepting credit card payments? Estimo que no hay impedimentos. Yo no los conozco. 15. We would appreciate any additional comments, whether in regard to the questions I have asked you today or something the questionnaire has not addressed. Do you have any additional comments to share with us regarding the subject matter discussed today? No.

5 16. As an international trade expert in your country, could you tell us which export and import sectors or segments, in your opinion, will have the highest growth in the coming years? Es difícil seleccionar rubros, pero el automotriz, en especial las autopartes se destacan. También la electrónica. 17. In line with the previous question, I would like your opinion in regard to which are the best suited foreign markets with the greatest growth potential for your country's foreign trade industry, particularly in terms of the segments you named in response to the question above Estados Unidos. América en general 18. Based on your experience, what are the typical problems that SMEs face when exporting and importing? Observo como inconveniente el conseguir apoyo de los bancos en la parte financiera y la falta de información en cuanto a los mercados internacionales. 19. What kind of support do SMEs need to address these problems and overcome them? Deberían obtener más soporte bancario y de las instituciones del Estado.

6 Name of the interviewee: Alan Rios Position held in the institution: Área de calidad AAAPUMAC (Asociación de Agentes Aduanales del Puerto de Manzanillo). Verify the address entered Website: Telephone: Thank you very much.

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