CHRONICLE THE. AKZO NOBEL: RISING FROM THE ASHES Benefits of Disaster Planning

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1 VOLUME 2 / ISSUE No.01 THE CHRONICLE In this Issue: AKZO NOBEL: RISING FROM THE ASHES Benefits of Disaster Planning Don t Just Save Trees, Save Your Business & Your Reputation Avoid Document Dilemmas Before Loss Occurs The Show Must Go On Restoration of Tavern 99

2 As a leader in the disaster response, recovery, and restoration industry, EPIC Response would like for you to get to know us better and understand how we can serve you efficiently! In this issue, we are featuring the story of a large commercial fire. We also have helpful tips for green energy consumption and information on our 2012 Training Classes. You ll learn about market specific initiatives as well as a 2011 year-end wrap up of what we ve been up to. Read on to find out some interesting information of what s going on in and around EPIC! VOLUME 2 / ISSUE No. 01 TABLE OF CONTENTS Consulting Corner Don t Just Save Trees, Save Your Business & Your Reputation Akzo Nobel: Rising from the Ashes The Show Must Go On Client Training Program Healthcare Happenings Greener Hospitals Hospitality News Fall/Winter 2011 Updates CORE VALUES EPIC s Core Values are our guiding principles; simply stated it s what we believe. These are not mere slogans. They are the foundational pillars of our company, reflecting how we operate and who we are. They are accepted and exemplified by every EPIC employee, without exception, and provide the moral compass guiding us forward. Our Core Values are: Servant Leadership Entrepreneurial Spirit Investment in the Future 02

3 CONSULTING CORNER The National Presbyterian Church in Washington, DC, dates back to 1795 during a time when the nation s capital was becoming America s Federal City. Having grown and moved to newer locations within DC several times, the church opened its latest facility in The campus consists of 12 acres and is comprised of 140,000 square feet of heated space. The exterior façade is consistent with most Washington, DC buildings, in that it is covered in oolitic limestone panels. In October 2010, a vehicle struck a portion of the main building causing damage to the limestone façade. In August 2011, an earthquake with a magnitude of 5.8 struck, causing even more damage to the church. In addition, four days later, Hurricane Irene hit the east coast causing additional damage to this historical structure. In each loss, EPIC Response s Consulting Division worked with the church maintenance personnel, engineers and vendors to identify damages, formulate repair resolutions and prepare cost estimates in order to help bring the building back to its pre-loss condition. During the initial response for the loss in late 2010, EPIC toured the facility with church engineering personnel. It was identified during the tour that the church contained numerous large pieces of stained glass artwork. The priceless pieces had been created for the church by none other than Louis Comfort Tiffany, the founder of Tiffany Glass Works. At that time, these artworks were located in the Narthex, at ground level, and could be touched by anyone. The building consultant for EPIC had a discussion with the church personnel about the irreplaceable stained glass. It was recommended that sheets of Lexan glass be placed over the stained glass to protect it from human contact, as well as to provide some additional structural integrity. Church personnel were also advised that they should contact their insurance carrier to obtain a special rider policy specifically for these pieces of artwork. When the earthquake struck in 2011, and EPIC again responded to inspect the facility, some damage to one of the stained glass pieces was noted. However, since the previous EPIC visit, the church had obtained additional insurance coverage specifically for the artwork, as well as installed the Lexan lens shields. Of the three large pieces, only one incurred damage. The additional structural protection of the Lexan shield is credited with reducing and/or eliminating any additional damage. EPIC was also able to work with vendors and engineers to construct a scaffolding system in the vast main sanctuary. This system helped church engineers make much-needed repairs to the damaged ceilings that had been caused by the earthquake. These efforts allowed the church to continue holding services in the sanctuary while repairs took place during the week. With knowledge and experience within the consulting industry, EPIC Response s Consulting Services continues to aid clients in reducing claim damages, reducing down time, and providing a clear path to claim resolution. Brian Roberts Brian Roberts is a Georgia native who graduated from the University of Kentucky. He returned to Atlanta in 2000 and began working as a Fire and Water damage restoration contractor for the insurance industry. He moved into the building consultant area of the insurance restoration industry in 2007 where he remains today as a Senior Building Consultant at EPIC Response. He is ICC certified in One-Two Family Dwelling Building Codes, CleanTrust certified in Water Damage restoration, certified in Mold Remediation, CAIIA SEED-Certified (Earthquake), Lead Awareness Certification, LEED Green Associate and also acts as Appraiser and Umpire for numerous insurance carriers. 03

4 DON T JUST SAVE TREES, SAVE YOUR BUSINESS & YOUR REPUTATION Avoid Document Dilemmas Before Loss Occurs The Boy Scouts of America have the motto, Be Prepared. Everyday, the news reports various degrees of disasters and catastrophes that happen around the world. You may view these circumstances and be filled with thoughts of compassion trying to imagine what those people must be enduring. Or, perhaps you become thankful because you are not the one facing those circumstances wondering, How would I manage in those same conditions? No matter what plan you may have for your business, family, or life, events are going to occur that are beyond your control. Having the knowledge to handle these unforeseen events can drastically reduce the effect they have on you. Catastrophes are typically unavoidable, but the ability to reduce secondary damage can make a big difference in the costs and time that it takes to recover. Damages to structures certainly can hamper your ability to carry out a normal routine in a business, but it s often the loss of function of that structure s contents that can severely impede or halt normal operations. No business should function without a record of its activities and achievements. These archives are a necessity and are often irreplaceable. You see so many people use a fire or flood to trigger their push to become paperless. Virtually none of our clients ever thought their records would be involved in a fire or a flood. Don t wait. Not only will you save on ink and copier maintenance, but you will also become more efficient. You can store printing paper, copier toner, and documents in banker boxes or a 500 GB external hard drive that will fit in the palm of your hand. Even better than the hard drive, that s still susceptible to damage or loss, is cloud-based storage. Many people are intimidated by cloud storage which is understandable because it sounds too good to be true. Now is the time to learn that you can store all your vital records electronically with cloud-based access. If physical damage ever occurs to your essential records and there is a possibility to restore them, one of the first things we will offer is electronic duplication. Most restorable documents can be dried and decontaminated and/or deodorized then restored; however, since wet documents expand greatly from its original thickness, the file storage area will have to increase as well. If you choose to receive your documents back in an electronic format, they will likely be returned in a couple hard drives weighing less than a pound each. Another advantage of using electronic files is efficiency. Documentation can be retrieved and filed, files can be backed up in several locations and the information can be viewed by multiple people at the same time. By taking advantage of available technology, you can greatly reduce the chance of losing 04

5 records and archives that are vital to operations. Don t forget, by moving away from paper documentation, operations become greener by saving reams of paper and toner. When a loss occurs, it is of utmost importance to react as quickly as possible when trying to protect records. If records are affected by water, the number one concern becomes control of microbial growth, yet concerns should not end there. If these records have been kept in ink, water will begin to break down the ink causing it to bleed onto other documents, making the information very difficult to read. On legal documents, which almost always contain signatures, it is vital to maintain legibility. If the quantity of affected documents is small, the documents may be laid out on a flat surface for drying. With larger quantities, contacting a professional is recommended. If a large volume of documents is affected, they should be frozen as quickly as possible until they can be dried. This action is recommended to control mold growth. For documents that are affected by soot and ash, it is important to remove the soot as quickly as possible. Soot tends to be oily and can affix itself to surfaces to which it comes in contact. The longer soot is allowed to remain on a surface, the more difficult it becomes to remove. Ash acts more as a fine, powdery dust. Both of these substances can obscure information or graphics. Whether the documents are being restored or reproduced, it is often necessary to remove the ash and soot. The ash should be removed first with a vacuum. A vacuum with a HEPA filter should be used to prevent introducing the ash back into the air. Removing the soot, however, can be tricky. It is almost impossible to remove all of the soot and ash from a document because of the porosity of paper. For this reason, it is recommended that affected documentation be reproduced or scanned, unless the documentation or archives are irreplaceable and priceless, or the original must be kept due to legal requirements. The following items should be considered to ensure reasonable readiness for a fire or water loss: 1. Knowledge of the documentation. a. Which documents are necessary for operations, and which ones are expendable. b. Which documents deserve top priority should they be affected. 2. Does an insurance policy exist that will cover the restoration, duplication, or imaging of documents that may be considered a necessity? 3. Are there any laws governing the handling of the documentation (i.e., HIPAA)? 4. Documents that are necessities to operations should be housed in fireproof cabinets. (It is important to note that these cabinets typically will not prevent exposure to moisture.) 5. If possible, do not store documentation directly on the floor. Events that have a negative impact on businesses, homes, and lives are going to occur. Having the ability to minimize the odds of these events occurring and reduce the effect they may generate will create calm in the midst of a catastrophe. Wondering how to handle adversity can be bewildering and confusing. Knowing how to handle adversity creates reassurance and peace. Therefore, back up your business and your reputation with electronic or cloud-based storage and save a few trees in the process. Seth Townley Seth Townley graduated from Gardner-Webb University with a B.S. in Biology with a strong Chemistry background. His experience of working in a FDA regulated facility in a Microbiology lab and vaccine production facility allows EPIC Response to provide our clients services for damaged documents that will ensure their documents will be handled in a detail oriented manner while preventing secondary damage. Seth has been with EPIC Response for almost 2 years now. He is married with a young son. 05

6 AKZO NOBEL: RISING FROM THE ASHES Benefits of Disaster Planning Anyone who has suffered through a home fire can tell you, the effects can be traumatic and devastating. The same holds true when such a loss is experienced in the workplace. Fire presents significant risk to businesses. It can kill or seriously injure employees or visitors and can damage or destroy buildings, equipment and stock. According to the National Fire Protection Association (NFPA), there were 1,331,500 fires reported in the United States last year. Of those, 482,000 were structures fires with a significant amount being office property, yet another shocking statistic - of the more than $11.6 billion in total property damage, $9.7 billion came directly from structure fires. If those numbers don t open your eyes, consider this: more than 75 percent of businesses that suffer a serious fire will go out of business within three years of reopening. The reason that many businesses fail to continue operations following a severe fire is because they did not adequately prepare. Companies must do everything they can to protect lives and property in the event of an emergency. FIRE IN THE NIGHT At 3:15 a.m. on March 25, 2011, Barbara Miller, the Facility Manager of Akzo Nobel Coatings, a centuries old company that manufactures automotive paint, received a call. It was the alarm security company that monitors her building. The voice on the other end of the phone told Miller that an alarm had gone off in her building and they were dispatching the fire department. Panicked, Miller recalled that she nearly levitated out of bed. Her first reaction was to ask the security personnel to make sure that a fire was indeed in progress. As soon as her worst fears were confirmed, Miller moved into action. I threw on clothes as fast as I could and went tearing down to the office, she explained. As she drove closer to her building, Miller s heart sank. I could already see the glow in the sky...i knew it was going to be bad. As soon as she arrived on the scene, a firefighter told Miller that she would have to park down the street to remain safely away from the flames. There were already three fire trucks 06

7 fighting the blaze. I couldn t tell exactly where the fire was coming from...all I could see were flames coming out of the roof and smoke billowing out of the front doors. At the time, firefighters were in the building smashing through windows and breaking down doors to be sure that no one was inside. Fortunately, because of the time the fire occurred, no one was at work. It was at this point - with her heart pounding as she watched her building going up in flames - that Miller knew she had to keep a calm head and remember what she d learned in disaster training. All those times I had written and updated my disaster plan, now I had to put it into action. I just kept thinking, what am I supposed to do. It didn t take long for Miller to remember. She immediately called her property management company who had a representative onsite within 15 minutes. Miller then started calling her phone tree, beginning with the IT department. Not sure that she would even reach anyone, given the early hour, her main goal was simply to leave messages letting co-workers know that there was a major situation and not to show up to work. As luck would have it, the second person on Miller s call list was a gentleman from IT who just happened to be working in Akzo Nobel s Amsterdam office at the time. I was so happy when he picked up the phone, she said. It was already working hours over there and he was able to let upper management know what was going on. They were able to get the ball rolling on the IT side. It was a big help. Step by step, Miller continued following her disaster plan which included getting some employees up and running from home and finding an alternative office space for everyone else to work. Miller also met with EPIC Response. As soon as the fire department released the building to EPIC, they were able to help Miller create a retrieval schedule so that employees could go in one-by-one to collect their belongings. It took a lot of burden off of us, having never been through that before...epic was very helpful to me in explaining how things can happen, the time frame and how we handle recovery and retrieval. After a three-week investigation, fire officials were able to determine the cause of the fire to be an electrical issue in a rooftop air conditioner. Though they are still working through the recovery process, Miller says that she has learned some great lessons from her experience. When you have a disaster recovery plan, it s so important to understand not only your piece of it, but also how you fit into the overall action plan because everybody touches everybody else at some point. EMERGENCY PLANNING AND TRAINING Barbara Miller s experience teaches a very important lesson, disaster planning is not only beneficial, it is essential. Because of Akzo Nobel s thorough disaster plan, they experienced little to no business interruption even though their North American Corporate office was a total loss. Businesses that create contingency plans, train their employees for emergency situations, and call for immediate professional help with the cleanup stand a much better chance of a solid recovery. According to OSHA guidelines, when developing an emergency action plan, it s a good idea to look at a wide variety of potential emergencies that could occur in your workplace. It should be tailored to your business and include information about all potential sources of emergencies. If you have more than one worksite, each site should have an emergency action plan. It took a lot of burden off of us, having never been through that before...epic was very helpful to me in explaining how things can happen, the time frame and how we handle recovery and retrieval. Barbara Miller, Facility Manager of Akzo Nobel 07

8 At a minimum, your emergency action plan should include the following: A preferred method for reporting emergencies throughout the organization; An evacuation policy and procedure; Emergency escape procedures and route assignments, such as floor plans, workplace maps, and safe or refuge areas; Names, titles, departments, and telephone numbers of individuals both inside and outside your company to contact for additional information or explanation of duties and responsibilities described in the emergency plan; Design an assembly location and procedures to account for all employees after an evacuation; Contact information for a disaster response company to help prevent further damage. This is not the time to go thumbing through the yellow pages. It is very important to know which disaster response company you are going to use, BEFORE a disaster occurs. STAYING SAFE As with any situation in our daily lives, we are ultimately in control of our own fate to a great degree. Thus, we are largely responsible for our own personal safety based upon the circumstances. Detailed procedures, verbal instructions and even past experience may not be adequate to help us deal with extraordinary events. RED, the universal color for danger, can be used to help us in such circumstances. These guidelines are based on recommendations provided by the NFPA. React: Take any indication of smoke, fire or other potentially threatening situation seriously. Activation of building fire alarms, smell of smoke, visual indication of flames, warning from other occupants, arrival of the fire department are some of the attributes that may signal an imminently dangerous situation. Evaluate: You must judge the level of threat. This includes confirming evidence or presence of smoke or fire; judging the conditions in your immediate area; self-judgment of your physical ability to relocate or evacuate; evaluation of the needs and abilities of others who may need assistance; consider additional information being received. Decide: There are only two, but difficult choices: 1. Follow your plan and immediately leave the building. OR 2. Follow your plan and stay where you are, or descend to the designated level below the fire floor and be prepared to take protective/defensive action. In this case, anticipated action may include alerting the fire department of your location, seal doors, windows and vents that lead into your space. Do not break out the windows. Be prepared to wait for a considerable time period (at least one hour) if you contemplate rescue by the fire department. This process is imperative. It is not only done at the first hint of a dangerous situation. It is a process that the individual must manage and it needs to be repeated until the danger has passed or, if total building evacuation is in order, when that action is completed. Any fire is destructive in some way, but by diligently planning, a business can defy the odds against surviving financially, protecting its employees and ultimately getting its business operations back to normal. *Some of the information used in this article was taken from the National Fire Protection Association, OSHA, Fire Prevention Tips for the Workplace, Healthyworkinglives.com and OH&S magazine; Peter Ducanson, CMR 08

9 THE SHOW MUST GO ON Restoration of Tavern 99 If you visit Tavern 99 in the Buckhead area of Atlanta, Georgia today, you d never know that a devastating fire threatened, not only the future of this local charm, but also the scheduling of an important musical guest who could really put the restaurant on the map. Purchased by Adam Blank, Robert Dreesch, and Francisco Vidal in December 2010, Tavern 99 was in the hands of people who had the knowledge, experience, and passion to revamp this bar. Less than a year into their venture, Blank had to make the unfortunate call to EPIC Response to report a fire at the restaurant. He remembered his friend, John Anton, of EPIC Response. Blank and Anton had been good friends since their college days. They were buddies who reminisced about listening to Francisco Vidal and his band play on campus at Georgia Southern; however, Blank never knew he would have to call on his friend to help save his business. Dreesch explains, You have an event like this that s pretty devastating to a business owner and all sorts of people come out of the wood-work. It makes you put your guard up. Feeling fortunate for the unforeseen relationship with EPIC, Dreesch admits that it gave us a level of comfort. Tim Hardy, EPIC s superintendant who was on-site during the demo and reconstruction, explains, The building was still warm when we arrived later that day. Everything was charred. We brought in 30 people to deal specifically with contents packing and removal, deodorization, and restoration and another 60 for the structural cleaning and reconstruction portion. Working around the clock, everything was set for reconstruction in three days. We worked two 12-hour shifts. On day four, we installed a new sound system and new t.v. s throughout. continued, More than anything, the professionalism that EPIC had, coming in and taking control of the site, was fantastic. They had the commitment to getting us back up and running. It was unbelievable. left: Zac Brown, right: John Hopkins, both from the Zac Brown Band When Robert Dreesch, Operating Partner at Tavern 99, received the call concerning the fire, he was shocked and thought his business partner was pulling a prank. Just a few days earlier, preparations were being put in place for the restaurant s biggest event yet. A live show featuring John Hopkins, the bass player from the Zac Brown Band and several other notable musicians were booked. The show was less than two weeks away and tickets were already being sold. What began as a small fire at the front of the restaurant in Server Alley, ended up damaging the entire structure, including extensive smoke damage throughout. Much to everyone s delight, Tavern 99 reopened exactly one week after the fire, just in time for Hopkins performance. Tim Hardy reacts to the concert: It was standing room only and the place went crazy when John Hopkins took the stage. They even recognized EPIC s efforts when they announced the recent fire! Reflecting on the event, Dreesch stresses, Businesses need to be proactive and have a plan in place in the event of any major damage. He Taylor Powell Taylor Powell is EPIC Response s Marketing Coordinator. She holds a certificate from Atlanta s American Association of Advertising Agencies Institute of Advanced Advertising Studies and is a member of BOMA Atlanta and CREW Atlanta. A Nashville native, she is a graduate of the University of Tennessee, Knoxville. 09

10 TRAINING All our courses are free, half-day comprehensive workshops that include classroom learning as well as hands-on training in our state of the art lab. Come experience a full range of educational training exercises designed to demonstrate the importance of proper response as it relates to water extraction & restoration, mold remediation, and fire/smoke cleaning and decontamination. Mobile training is also provided by EPIC and can be hosted at your facility. EPIC employs some of the most highly trained restoration personnel in the country, holding honors such as RIA Certified Restorer, HazMat Specialist, and LEED AP, to name a few. BENEFITS 1. Hands-On and Interactive 2. State of the Art Facility 3. Continuing Education Credits 4. Free of Charge 5. Great Food/Instructors INSTRUCTORS Scott Mullis Mike Jackman 10

11 MOISTURE CONTROL AND MANAGEMENT WATER Learn How To: Determine proper methods of extraction Avoid mold issues Calculate dehumidification equipment requirements Read moisture meters and use infrared cameras Increase your customer satisfaction MOISTURE CONTROL AND MANAGEMENT - MOLD 102 Learn How To: Avoid cross-contamination and mold issues Build a containment chamber Identify safety hazards Properly remediate mold Perform mold investigations CLEANING AND DECONTAMINATION FIRE Learn How To: Prevent further damage Properly remove & clean soot Remove smoke odor Utilize the incident command system APPRAISEL PROCESS FOR PROPERTY CLAIMS Learn: The appraisal process How to get to the appraisal process Qualifications of appraisers/umpires About current issues Determine the scope of appraisal Appraisal checklist TO ENROLL Call Taylor Powell at (770) or Chastain Meadows Parkway, Suite 400, Marietta, Georgia Office (770)

12 HEALTHCARE HAPPENINGS Announcing New 2012 Healthcare Training Class Hospitals are always open and ready for emergencies. Healthcare providers must continuously deal with numerous challenges and be ready when the time comes to respond. For the healthcare facility engineer, your job doesn t stop when you leave the hospital. Many times, damages occur in the middle of the night; sewage backups, pipes bursting, equipment malfunctions, and other unforeseen emergencies. Just as doctors train continuously for being prepared, so too must the engineers, technicians and staff that work behind the scenes of a hospital. In both healthcare and disaster recovery industries, to expect the unexpected is our way of life. Similar to healthcare providers, EPIC s response teams are ready 24/7. Both industries require paramount precision, fundamental efficiency, real-time flexibility, and synchronized teamwork to get the job done. While disasters don t happen every day, the recovery efforts and techniques we employ at EPIC are constantly changing and advancing technologically. New for 2012 is our monthly healthcare training, Combined Moisture Control and Management, which covers the importance of proper response as it relates to water restoration, mold remediation, and cleaning decontamination in the healthcare environment. In addition to hosting a private class, you can also inquire about our training on topics like Infection Control Risk Assessment (ICRA) standards, Life Safety issues, and Asbestos Awareness. If you are interested in one of these specific classes, please contact Beverly Morgan or Taylor Powell for more information. Office: or via and Upcoming Classes: Thursday, April 19th Thursday, May 17th *all classes are 8:00am-4:00pm Beverly Morgan Beverly Morgan joined EPIC s Business Development team in August 2011 as our Healthcare Market Manager. She has held positions in healthcare for more than 18 years. Beverly currently serves on the Ambassador Task Force for the Georgia Society of Healthcare Engineers (GASHE) and is an active member of the Georgia Hospital Association (GHA), and Georgia Society of Hospital Engineers (GSHE). She lives in Central Georgia with her husband, Darien, and their three young boys. 12

13 GREENER HOSPITALS AGING CARE FACILITIES Environmentally sound practices create a healthier environment for all! Research has shown that when we are treated and heal in a green healthcare facility one that has a healthy indoor environment and connects us to the outdoors-- we heal faster, have shorter hospital stays and fewer return visits. Building on the foundational work of the Green Guide for Healthcare, it provides an explicit recognition of health consequences associated with a spectrum of building related decisions- from location, to water and energy sources, use patterns, materials specification and emphasizes integrative design as requisite for a successful design. Construction and building performance outcomes, says Gail Vittori, Co-Director of the Center for Maximum Potential Building Systems and founding Chair of the LEED for the healthcare community. A few suggestions for creating an environmental stewardship program: 1. Install solar photovoltaic systems on the roofs where available (i.e. the parking garage). 2. Achieve at least a 10% reduction in energy consumption, by becoming an EPA energy star partner. 3. Begin a plan of separating food waste for composting, thereby decreasing the need for sending organic waste to the landfills. 4. Increase solid waste recycling and the reuse of industrial materials, including electronic waste and fluorescent bulbs. 5. Improve sustainable landscaping, water conservation and storm water management programs. 6. Use environmentally friendly materials and energy efficient light fixtures during construction. 7. Recycle or re-process medical equipment lamps and batteries, as well as laser toner and inkjet cartridges. 8. Reduce air pollution from facilities-operated-vehicles and internal combustion engines. Healthcare needs: LEED for healthcare was developed to meet the unique needs of a 24-hour operational facility with patients and staff who may be sensitive to chemicals and pollutants. To learn more about LEED for Healthcare, visit Jerry Bond Jerry Bond has provided Environmental/Building Science consulting services internationally. Mr. Bond has completed the following education and credentials: Environmental - Agriculture Sciences,Board certified Environmental Mycology, GA Licensed Commercial GC, Mold, Asbestos, Lead, Hygiene ACBM Inspector and Project Monitor, HAZMAT/AHERA EPA Designated Person, Environmental Inspector, Consultant/Phase-1&2, IICRC.WRT,CEH Certified E. Hygienist New York University Infection Control License Cert #CRT , ERRATA RADON INSPECTOR, and IICRC Certified Commercial Drying Specialist (CDS). 13

14 Erik Brannon, Project Manager, with Georgia Governor Nathan Deal HOSPITALITY NEWS Over the past couple years the hospitality industry has experienced rapid growth and during this time our Hospitality Division has followed the same trend. With tourism being a multi-billion dollar industry, there s bound to be a few floods, fires, and environmental issues along the way. EPIC works directly with hotel, restaurant, and convention center owners and managers to develop recovery plans before a disaster happens. Whether five or five hundred rooms have been affected, a plan has been put into place to respond fast and efficiently, saving time and money. Our number one priority is returning your property to its pre-loss condition with minimal business interruption. Kelley Moon Kelley works in the Business Development Department where she oversees multiple client portfolios. She joined the EPIC team in 2008 and has had the opportunity to respond to many catastrophic events. As a native of Georgia, she graduated from West Georgia College with a degree in Design. Kelley is a volunteer for several charity organizations that benefit Georgia s youth. Kelley is married with a son who is a student at The University of Georgia. EPIC Response is pleased to announce that we re GOING SOCIAL! We officially have a Twitter profile and you can find us on LinkedIn too! Follow us on Twitter at twitter.com/#!/epicresponse. Connect with us on LinkedIn at company/epic-response. We look forward to staying connected with you this year for helpful tips and industry announcements! twitter.com/#!/epicresponse 14

15 STONE MOUNTAIN CHRISTMAS In December 2011, EPIC Response hosted its Fourth Annual Stone Mountain Family Christmas at Stone Mountain Park. Santa Claus took photos with children and families, caricature artists made funny drawings of people, we had a candy bar for sweets, kids crafts galore, and plenty of food! EPIC was also an official sponsor of Toys for Tots. There were two Marines in attendance to collect donated toys. It was truly a celebration of the season! We re thankful for friends and customers who came out for the fellowship! LEADERSHIP CREW 2012 Every two years, CREW Atlanta (Commercial Real Estate Women) provides a great program called Leadership CREW. This wonderful opportunity is offered to a select group of members. The year-long program provides a framework for members of CREW to examine issues affecting their roles and advancement in organizations to shape strategies for their development as individuals, professionals, and leaders. In this year s Leadership class there are 30 members, including EPIC s own Jenifer Thompson. Participants focus on a year of self-discovery, group interaction, and team building. Interactive workshops support the development of a customized personal strategic plan that will encompass each candidate s personal, professional and civic life. Learning points include skills to frame a strategic plan, solve conflicts, manage change, build teams, communicate ideas, and lead people toward common goals. Regional and national experts pour their expertise into the group throughout the year, preparing class members for other leadership opportunities within their organization and industry. IREM INDUSTRY PARTNER AWARD 2011 EPIC Response is a proud partner and sponsor of IREM Georgia. Ms. Thompson has served the organization since 2010, contributing to the organization with committee participation, sponsorship of events, and overall support. In November 2011, Jenifer was awarded IREM Georgia s Industry Partner Award in recognition of her outstanding dedication and commitment to the goals and principles of IREM Georgia and the Institute of Real Estate Management. 15

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