Change Is Constant: The Next Wave Of Clinical Technology
|
|
- Elmer Cole
- 8 years ago
- Views:
Transcription
1 Change Is Constant: The Next Wave Of Clinical Technology December 3, 2015 at 2:00pm EST Presented By: Darrell Cunningham, MPPA, Community Resources Division Director at Mecklenburg County Department of Social Services Sharon Hicks, Senior Associate, OPEN MINDS York Street, Gettysburg, Pennsylvania Phone: info@openminds.com
2 Learning Objectives I. Understanding change management and why change is important for your patients and practice II. III. Outline the stages of change management What a successful implementation using change management models looks like 2
3 Change Management: What Is It? Why Does It Matter? One of the most misunderstood components of EHR selection and implementation is the amount of change that is involved. If we do it right, it s more than just learning how to use a new system, it is also changing the way that we approach the care that is provided and the team that is providing the care How to include change management in all facets Why? Because workflow redesign is endemic to new system implementation. You can t separate them. You have to help your team embrace them! So we recommend that you build change management principles and practices into the project team and project plan from the very beginning. 3
4 Change Models Kurt Lewin, known as one of the modern pioneers of social, organizational and applied psychology, developed a change model involving three steps: Unfreezing Creating the perception that change is needed and setting the vision for the future Changing Applying the new models and refining them Refreezing Reinforcing and solidifying the new state after change is implemented Many who study change management now feel that the concept of refreezing is no longer pertinent since change happens daily. 4
5 Refining The Model John Kotter, the Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School, has written extensively on change management His model also has three components: Creating a climate for change Engaging and enabling the organization for change Implementing and sustaining the changes In Dr. Kotter s writing however, he does address the fact that, in some ways, change is never ending In our next slide, we see how Dr. Kotter has further expanded the three phases into a cycle. 5
6 The Cycle Of Change Institute change Create a sense of urgency Build a guiding coalition Sustain new models of action BIG IDEA Form strategic vision 6 Generate short terms wins Enable action by removing barriers Enlist assistance
7 Creating A Climate For Change Establishing a sense of urgency What could be improved from our current state? What is better about the future state? Why do we have to change NOW? Building a guiding coalition Who are the natural leaders (champions) for this change initiative? What team building is needed to form a cohesive team? Creating a vision for the future state What will life be like in the future state for the people we serve? For our staff? For ourselves? 7
8 Engaging & Enabling The Organization Communicate the future state Be innovative Incorporate ceremony Empower others to take action toward accomplishing the future state Ensure that staff have a clear understanding of the authority you are giving them Delegate leadership roles for training scheduling and workflow redesign Plan for and create short-term wins Recognize high levels of achievement and promote good ideas 8
9 Implementing & Sustaining The Changes Using your guiding team (internal champions) to: Continue to focus on problem areas To promote solutions using new tech Train, retrain, and offer technical assistance to rapidly address problems Celebrate the successes as often as you can DON T GIVE UP! 9
10 Resistance To Change (Or Being Human ) Change creates uncertainty and people hate that Even when everyone agrees that what you are doing now is not optimal, people will fight to retain the status quo But people also love to feel as they have a stake, so one way to help people through the general resistance is to engage them in the process Let them help with the vendor selection/creating RFP criteria/creating the future vision, etc. Find your champions early and use them consistently A good part of resistance to change is fear based so address how people are feeling instead of what they are directly saying Results speak volumes so celebrate all success, create events, have fun, and be inclusive 10
11 How Mecklenburg County Successfully Implemented a New EHR Solution Darrell Cunningham, MPPA, Community Resources Division Director at Mecklenburg County Department of Social Services
12 How We Created A Climate Of Change Communication, communication, communication Ensured that everyone could see the bigger picture Hosted change management sessions for supervisors and managers Empowered leaders to be the change champions Made sure everyone had access and dedicated time to the change management team 12
13 How We Engaged & Enabled The Organization For Change Testing Include employees that will be doing the work Managing the frustration Help others cope with change by launching staff led teams Training before implementation Should have included real life situations 13
14 How We Implemented & Sustain The Changes Break up items into phases Assess and refresh staff led teams as necessary 14
15 Q&A
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Change Errors Common in Organizational Change Culture Change Comes Last, Not First Change Strategies Roadmap to a Culture
More informationManaging Change Rather than Change Managing You
Managing Change Rather than Change Managing You 2-Part Webinar Series Session 2 Linda M. Raudenbush, EdD, PCC, Adjunct Professor at University of Maryland Baltimore County (UMBC) Faculty Disclosure The
More informationChange Management in EHR Implementation
Change Management in EHR Implementation Primer Provided By: The National Learning Consortium (NLC) Developed By: Health Information Technology Research Center (HITRC) The material in this document was
More informationCHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT HOW TO ACHIEVE A CULTURE OF SAFETY Change Objectives Identify the Eight Steps of Change using Kotter s Model for change within your organization Discuss other change management models
More information8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013
8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013 Today s Presenters 2 John P. Kotter & Leading Change John Kotter s Bio Former professor at Harvard Authored 18 books on leadership
More informationCHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY
CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS Eight Steps of Organizational Team Member Empowerment Creating a New Culture Planning for Teamwork Actions MODULE TIME: 2 hours 15 minutes
More informationCreating and Implementing Clinically Sound, Innovative Programs. Jay Ostrowski, MA, LPCS, NCC, DCC, ACS, President, Behavioral Health Innovation
Creating and Implementing Clinically Sound, Innovative Programs Jay Ostrowski, MA, LPCS, NCC, DCC, ACS, President, Behavioral Health Innovation Session Objectives 1. Understand the requirements for successful
More informationChange Management model implementation guide
Change Management model implementation guide The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades
More informationChange Management. Objectives. 8 Steps of Change. Change Management: How To Achieve A Culture Of Safety. TeamSTEPPS 06.1 Change Management
: How To Achieve A Culture Of Safety Objectives Identify and discuss the Eight Steps of Describe the actions required to set the stage for organizational change Identify ways to empower team members to
More informationChange management: role of the clinical leader in pharmacy
Make the Change or Be Forced to Change: Change Management Principles for Clinical Leaders Disclosures The program chair and presenters for this continuing pharmacy education activity report no relevant
More informationApproaches to Managing Organizational Change
VOLUME 12, NUMBER 1, 2010 Approaches to Managing Organizational Change Fred C. Lunenburg Sam Houston State University ABSTRACT Much has been written about the nature of change and the best methods to manage
More informationChange Management for HR CHANGING THE WAY HR LEADS
Change Management for HR CHANGING THE WAY HR LEADS Presented by Michelle Detry, President, Keystone International, Inc. www.keystoneinc.net 505-797-8881 Ed Mason, EMNR & Associates www.emnrassociates.com
More informationORGANIZATIONAL CHANGE PROCESS STEPS TO A SUCCESSFUL CHANGE
ORGANIZATIONAL CHANGE PROCESS STEPS TO A SUCCESSFUL CHANGE Ph. D Ramona Petrescu University of Craiova Faculty of Economics Craiova, Romania Abstract: Organizational change is a planned effort to improve
More informationManaging Conflict and Change
Chapter 14 Managing Conflict and Change McGraw-Hill/Irwin Copyright 2010 by The McGraw-Hill Companies, Inc. All rights reserved. Conflict Conflict the struggle that results from incompatible or opposing
More informationNAB Enterprise Change
Change@NAB Methodology LENA ROSS October 2014 What we ve done GOVERNANCE FORUM ESTABLISHED ENTERPRISE SOCIAL NETWORK And...it s an ongoing journey! CONTINUOUS IMPROVEMENT SEP 2013 CHANGE@NAB ROLLOUT CENTRAL
More informationChange Management Through Workforce Development. Caroline Walker Regional Training Consultant
Change Management Through Workforce Development Caroline Walker Regional Training Consultant Please stand up and introduce yourself to someone near you. Please share with them who you and what you do.
More informationChange Management. PG page 1
Change Management PG page 1 Change Management Objectives Become skilled at change management and the necessary elements for successful change management. Identify the stages of change that people and organization
More informationManaging to Change: A Model of Cultural Transformation for the Accountable Care Organization
anaging to Change: A odel of Cultural ransformation for the Accountable Care Organization By James. Levett,.D., FACS, Jeff Hannah, ABD,.A., and Peter W. Roberts,.H.A.,.H.. As pressure on the healthcare
More informationHuman Resources 101. Human Resources Series. Agenda - HR s Strategic Role. Module 1: HR s Strategic Role
Human Resources 101 Module 1: HR s Strategic Role University of California San Francisco Human Resources Training Series HR Development & Training Human Resources Series 1. HR s Strategic Role 2. Effective
More informationSCC EHR Workshop for Contractors: Implementation Considerations
SCC EHR Workshop for Contractors: Implementation Considerations May 25, 2011 Agenda Culture Change Critical Success Factors Common Risks Project Sponsorship Project and Work Teams Staff Engagement Training
More informationChange Management models
Change Management models Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It is the set
More informationHow To Manage Change
Change Management Workshop Overview Part 1 July 24, 2013 1 Start With The Final Word You don t manage change.. You must lead change! 2 Safety Message Traits of a Healthy Nuclear Safety Culture; Leadership
More informationUnderstanding Change Management
Understanding Change Management Change Management, why it works and what model is the best fit for organizations in a Project Management structure. A Research paper Prepared for the Association of Municipal
More informationChange Management Overview
Leadership & Strategy» Leading Change» Strategic Change» Change Management Overview Change Management Overview Change is one of the few constants. Technology, civilisations and organisations continually
More informationManaging & Mastering Organizational Change Sirota Science Webinar Series
June 4, 2013 Managing & Mastering Organizational Change Sirota Science Webinar Series Setting the Stage: The Change Imperative In today s competitive and uncertain business environment, organizations cannot
More informationChange Management. Seven Steps to Successful Change Management
Change Management Seven Steps to Successful Change Management Horst Abraham June 2016 Ross School of Business - University of Michigan Executive Education 1 Identify Your Change Target With a colleague
More informationAchieving Change: Theory and Practice
Shifting Sands: Experiencing Change in the Library and Information Environment Achieving Change: Theory and Practice Professor Sheila Corrall Head of Department of Information Studies Change A key issue
More informationLeading and Managing Organizational Change
Leading and Managing Organizational Change Pamela Porter, Opportunity Finance Network March 3, 2014 GoToWebinar CDFI Fund s Capacity Building Initiative: Strengthening Small and Emerging CDFIs Goal: Increase
More informationChange Management & Change Leadership
Change Management & Change Leadership VP of IT, J. D. Irving Ltd MBA, BSc, PMP 1 Why are we talking about Change & Leadership together? Good business leaders create a vision, articulate the vision, passionately
More informationStrategic Leadership and
Chapter 11 Strategic Leadership and Change Management Chapter 11 Learning Outcomes Discuss the role of strategic leadership in the strategic management process. Describe the relevance of analyzing the
More informationKotters Eight Steps of Change
We are often asked the question, What should I do to improve our staff engagement? Culture change is a difficult task to achieve for any leader. Leaders we work with to help transform their organizational
More informationChange Management the missing link in electronic procurement implementations
Change Management the missing link in electronic procurement implementations Government Procurement in the Americas Conference October 28-29, 2015 1 What is the main reason financial/procurement system
More informationA CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT
A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT Contents Executive Summary Introduction: Change is Easy, Transition is Hard Effectively Managing Change: An Equation Initiating/Sustaining Change Core
More informationOpen Seating Network, Share Business Cards Enjoy Breakfast
Welcome Friends!! Open Seating Network, Share Business Cards Enjoy Breakfast Welcome & Introductions Andrew Molnar, PMP The Building Blocks of Effective Change Management Matt Grawitch, Ph.D. Saint Louis
More informationChange Management. Developed by NHS South East Coast in conjunction with the Department of Health
Change Management Developed by NHS South East Coast in conjunction with the Department of Health LEARNING OBJECTIVES Understand more about Change Management Be able to debate methodology WHAT IS CHANGE
More informationYou can lead a horse to water Managing the human aspects of change in EA implementations
You can lead a horse to water Managing the human aspects of change in EA implementations Joanne Macgregor The Open Group EAPC Johannesburg 2015 www.realirm.com LEADING ENTERPRISE Copyright Real IRM ARCHITECTURE
More informationOrganizational change: Case study of GM (General Motor)
Journal of Business Administration and Management Sciences Research Vol. 3(1), pp. 001-005, January, 2014 Available online athttp://www.apexjournal.org ISSN 2315-8727 2014 Apex Journal International Review
More informationProject Management for Critical Access Hospitals
Project Management for Critical Access Hospitals Provided By: The National Learning Consortium (NLC) Developed By: Health Information Technology Research Center (HITRC) Carolyn P. Hartley, MLA, CHP National
More informationThe Human Side of Organizational Change
The Human Side of Organizational Change Incorporating the Human Element to the Bottom Line Software Process Improvement Conference September 11, 2008 Le Angela Ingram Facilitator Learning Objectives Identify
More informationExample change management plan for CORD 2015
Example change management plan for CORD 2015 Needs Assessment (what needs to change & why) Main Goal / Objective of the Proposed Desired Outcome of the Factors / Forces that could effect the desired change
More informationCore Competencies for Strategic Leaders In the BC Public Service
Core Competencies for Strategic Leaders In the BC Public Service Brought to you by the BC Public Service Agency 1 Contents Core Competencies for All Strategic Leaders... 2 Core Competency Definitions...
More informationOrganizational Change: A Guide to Bringing Everyone on Board
SPEA UNDERGRADUATE HONORS THESIS Organizational Change: A Guide to Bringing Everyone on Board SPEA Honors Thesis Spring 2014 Indiana University Rachel Mourfield Management April 2014 Faculty Advisor: Dick
More informationThis activity will be an introduction to the ADKAR Model that the state has adopted and how it affects change in the organization.
1 This activity will be an introduction to the ADKAR Model that the state has adopted and how it affects change in the organization. 2 This is the answer to what s in it for me that people ask in times
More informationThe Four Stages in Building and Sustaining a Service Culture
The Four Stages in Building and Sustaining a Service Culture A true service culture is a community of leaders at all levels who embrace a service mindset and build lasting relationships with customers
More informationBecome a Practice Champion. The Crucial Role of Office Managers
Become a Practice Champion The Crucial Role of Office Managers Office Manager Responsibilities Oversees the process of patient registration, triage, examination, treatment, and checkout. Develops guidelines
More informationMotivating Staff During Innovative Change Beat the Pain/Reap the Gain
Motivating Staff During Innovative Change Beat the Pain/Reap the Gain Senate Productivity and Quality Award for Virginia Forum for Excellence Sept 11, 2012 Presented by: Demetrius Wilson, TSI and Martin
More informationWINNING AT CHANGE by John P. Kotter
WINNING AT CHANGE by John P. Kotter John P. Kotter is Konosuke Matsushita Professor of Leadership at Harvard Business School and a frequent speaker at top management meetings around the world. He is the
More informationKey Tools of Organizational
Finance, Management, & Operations Key Tools of Organizational Change Management Are you doing enough to help your team through change? Meet the Presenters Mike Mazur Divisional so Executive evice President
More informationChange Management in Executing Organizational Restructuring and Human Resource Planning
Change Management in Executing Organizational Restructuring and Human Resource Planning by Edna Gatchalian Strategic HR & Technology Summit 21-22 Sept 2011 Diamond Hotel Philippines Contents Definitions
More informationBuilding your plan for Monday
Building your plan for Monday Esther Emard, RN, MSN, MSLIR Chief Operating Officer National Committee for Quality Assurance This program generously funded by the Robert Wood Johnson Foundation Learner
More informationCHALLENGES IN MANAGING CHANGE IN ORGANIZATION
CHALLENGES IN MANAGING CHANGE IN ORGANIZATION Introduction Business as usual is something in the past, and maintenance of the status quo is likely to drive an organization to bankruptcy. The success and
More informationOrganizational Change: Case Study of General Motors
ASEE 2014 Zone I Conference, April 3-5, 2014, University of Bridgeport, Bridgpeort, CT, USA. Organizational Change: Case Study of General Motors Muhammad Aliuddin Khan Department of Economics, University
More informationCHANGE MANAGEMENT PRINCIPLES AND PRACTICES IN ORGANISATION
CHANGE MANAGEMENT PRINCIPLES AND PRACTICES IN ORGANISATION Dr. Mane Vijay Annaso Associate Professor in Commerce Mahatma Phule Mahavidyalaya Pimpri, Pune-17, India. vijay_mane5777@yahoo.co.in ABSTRACT:
More informationLean Management and Culture Change
Lean Management and Culture Change Mike Halstead VP Operations Eastern Division Quorum Health Resources Starbucks Video 2 Why Adopt Process Improvement in Healthcare? Cost of Care Increasing $ Inpatient
More informationHow important is workplace cultural change and how do you go about driving it?
Group Member Poll How important is workplace cultural change and how do you go about driving it? The HR professional s role is increasingly to take responsibility for the continual reshaping of the enterprise
More informationConcept of Management and Evolution of Management Thought Prof. K. B. Akhilesh Department of Management Studies Indian Institute of Science, Bangalore
Concept of Management and Evolution of Management Thought Prof. K. B. Akhilesh Department of Management Studies Indian Institute of Science, Bangalore Lecture - 29 Organizational Development - II Hello
More information5/11/2015 A G E N D A
H E A L T H W E A L T H C A R E E R H I D D E N C H A L L E N G E S O F I M P L E M E N T I N G A N E W H R I S O N T H E T O T A L R E W A R D S F U N C T I O N ( O R : W H A T I W I S H I K N E W B E
More informationSavage Arms Canada Organizational Change Management
Savage Arms Canada Organizational Change Management Terry McCullough V.P. & General Manager David Myles Dir. Manufacturing ATK Sporting Group 13 November, 2013 1 Savage Arms History The Savage Arms Company
More informationKathy S. Menefee RN, MSN, DNP(c), NEA-BC, CPHQ Administrative Director for Patient Care Operations Riverside Health System Newport News, Virginia
Kathy S. Menefee RN, MSN, DNP(c), NEA-BC, CPHQ Administrative Director for Patient Care Operations Riverside Health System Newport News, Virginia To care for others as we would care for those we love to
More informationLEADERSHIP FOR TOMMORROW
LEADERSHIP FOR TOMMORROW Mahaveer Jain Doctor in psychology, professor Initiatives and Intervention Delhi, India Stepanova Elina PhD economic science Siberian Federal University Krasnoyarsk Leadership
More informationWhat is Change Management?
What is Change Management? Some people embrace change and love to set off with this new challenge at the drop of a hat. Some people are frightened of change and hope they don t have to deal with it in
More informationWays to Maximize the Use of Your EHR A Strategic Approach to EHR Utilization
Ways to Maximize the Use of Your EHR A Strategic Approach to EHR Utilization Introductions Dr. Kezia Lilly MBA HC, RN Consultant Bruce Gosser Principal, INNOVA Health Solutions CONFIDENTIASeptember 2,
More informationOrganizational Change and Development
第 1 頁, 共 13 頁 Organizational Change and Development Jeaw-Mei Chen /Mein-Woei Suen /Mei- Jong Lin /Fu-An Shieh Abstract Organizational change is an important issue in organizations. It is actually a process
More informationEXERCISE 1: HR System Implementation
EXERCISE 1: HR System Implementation You have been asked to step in and lead a new HR system implementation project eight months prior to its launch date. The project previously had no Project Manager
More informationChange Management Handbook
Change Management Handbook - Handle change management projects more effectively INFORMATION Change Management Handbook Authors: Edition: Thomas Baekdal Kim L. Hansen - b.young A/S Lars Todbjerg - Merrild
More informationThe CFO leads cultural transformation and acts as a guiding light for the whole organization.
TELSTRA CASE STUDY The CFO leads cultural transformation and acts as a guiding light for the whole organization. I set out to transform the Finance Group into a support group that would create new value,
More informationStrategic Business and Operations Framework Understanding the Framework June 30, 2012
Strategic Business and Operations Framework Understanding the Framework June 30, 2012 Table of Contents The Pathway to Success: The Strategic Business and Operations Framework... 3 What is the Strategic
More informationEHR Readiness Assessment
EHR Assessment Overview This tool is designed to help physicians assess where they are in their readiness to implement an EHR. With a more accurate portrait of their readiness, their practice will be better
More informationKotter's 8-Step Change Model
Kotter's 8-Step Change Model Implementing change powerfully and successfully Change is the only constant. - Heraclitus, Greek philosopher What was true more than two thousand years ago is just as true
More informationChanging Attitudes, Change Agents and Change Models: Three Exercises to Teach Change
Changing Attitudes, Change Agents and Change Models: Three Exercises to Teach Change Rita J. Shea-Van Fossen, Ramapo College of New Jersey Enrique Nuñez, Ramapo College of New Jersey Gary Stark, Northern
More informationLEADING AN ORGANIZATION THROUGH CHANGE A DISCUSSION
LEADING AN ORGANIZATION THROUGH CHANGE A DISCUSSION All businesses are faced with ongoing change. Some changes are driven internally as ways are developed to make processes more efficient. Other changes
More informationDeveloping Policies, Protocols and Procedures using Kotter s 8 step Change Management Model
2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY
More information4 PERFORMANCE MEASURES
4 PERFORMANCE MEASURES Objective Strategic, performance measurement-based management systems allow an organization to align its business activitities to its strategy, and to monitor performance toward
More informationEducation for Life! Walla Walla Catholic Schools Marketing Plan
Walla Walla Catholic Schools Marketing Plan Vision Mission Strategic And Enabling Pillars VISION Our vision is to be the school in the Walla Walla region that best provides an environment for children
More informationDirecting Change Management at the University of Minnesota President s Emerging Leaders Project 2007
Directing Change Management at the University of Minnesota President s Emerging Leaders Project 2007 2006-2007 President s Emerging Leader Team Kristin A. Berns, Change Management Consultant, Enterprise
More informationERP Implementation at Atlantica Mechanical Contractors Inc.: Applying Change Management. Benjamin Vincent. April 2013, Halifax, Nova Scotia
ERP Implementation at Atlantica Mechanical Contractors Inc.: Applying Change Management By Benjamin Vincent A Research Project Submitted To Saint Mary s University, Halifax, Nova Scotia in Partial Fulfillment
More informationExam Results. IT 4823 Information Security Administration. Project Management for Information Security. Introduction. Project Planning Considerations
Exam Results 90+ 7 IT 4823 Information Security Administration November 14 Implementing Security Copyright 2005 by Bob Brown 80-89 70-79 < 70 Questions 1, 5, 9, and 16 came from exam 1. Questions 6 and
More informationChange Management. Lara Fox E-Rostering Project Manager
Change Management Lara Fox E-Rostering Project Manager What is change management? Change management is a structured approach to transitioning individuals, teams, and organizations from a current state
More information5 Steps To Healthcare Change Management: A Roadmap For Success
Optimizing the business of healthcare 5 Steps To Healthcare Change Management: Table of Contents Overview 1 1. Establishing Change Goals 2 The Change Driver 2 The Importance of Clear Goals and Objectives
More informationImplementing Change in a Public Agency:
College of Engineering VDOT-VT Partnership for Project Scheduling Charles Edward Via, Jr. Department of Civil and Environmental Engineering 200 Patton Hall (0105) Blacksburg, Virginia 24061 540/231-0923
More informationSelf-determination Theory: A Guide for Coaches
Self-determination Theory: A Guide for Coaches Action Images Limited/Reuters sports coach UK recently commissioned the University of Gloucestershire 1 to examine how self-determination theory can be used
More informationHow Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation
How Smart Businesses Embrace Change Lessons to Enable a Successful Business Transformation January Paulk Director of Client Services Organizational Change and Business Process Management Services Agenda
More informationIMPLEMENTING AN EFFECTIVE CHANGE PROGRAMME
IMPLEMENTING AN EFFECTIVE CHANGE PROGRAMME Checklist 040» INTRODUCTION The ability to manage change effectively is a key skill for managers in a society where rapid change has become the norm and new technologies
More informationTHE EMPLOYEE FACTOR: READYING YOUR ORGANIZATION FOR CUSTOMER EXPERIENCE SUCCESS. Experience Insights Whitepaper, Fall 2014
THE EMPLOYEE FACTOR: READYING YOUR ORGANIZATION FOR CUSTOMER EXPERIENCE SUCCESS Experience Insights Whitepaper, Fall 2014 In today s competitive business environment, organizations are investing money,
More informationChange. Management: The Elephant In. The Room!
Change Management: The Elephant In The Room! What Is Change Management? 1) Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work
More informationPERFORMANCE IMPROVEMENT: THE MEANS TO PROCESS IMPROVEMENT John R. Schultz
PERFORMANCE IMPROVEMENT: THE MEANS TO PROCESS IMPROVEMENT John R. Schultz Successful problem solving and improvement require more than the discovery of a workable solution. At some point, the results need
More informationBlending Sponsorship with Change Management
Blending Sponsorship with Change Management A case study of implementing a new financial model at the University of Virginia Lee Baszczewski Sarah Collie July 27, 2012 July 2012 1 Objective of Session
More informationSage ERP X3 I White Paper
I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National
More informationBUSINESS PROCESS OPTIMIZATION IN THE CONTACT CENTER
BUSINESS PROCESS OPTIMIZATION IN THE CONTACT CENTER By Brian Hinton Principal Consultant Strategic Contact, Inc. June 2010 2010 Strategic Contact, Inc. All Rights Reserved WHITE PAPER ABOUT THE AUTHOR
More informationExtreme Internal Audit Makeover: Spin-Off Edition
Extreme Internal Audit Makeover: Spin-Off Edition Mark H. Weintraub, CPA CIA General Auditor, GMAC February 12, 2008 Objective Provide participants with a framework for establishing an internal audit function
More informationCHANGE MANAGEMENT and COMMUNICATIONS. Presentation to the Board May 23, 2012 Katie Cronin-Wood, Communications Lead
CHANGE MANAGEMENT and COMMUNICATIONS Presentation to the Board May 23, 2012 Katie Cronin-Wood, Communications Lead Change Today... Change... is a common thread that runs through organizations, communities,
More informationChange Management and Employee Engagement at the City of North St. Paul
Change Management and Employee Engagement at the City of North St. Paul February 7, 2014 Team 3: (R.Mudd, T.Bauer, M.Liu, N.Grothe, K.D Onofrio) Employee Development HRIR 8034 North St. Paul Resilient
More informationLeadership Through Strategic Discussions Between Supervising Administrator and Principals
Possible Guiding Questions Strategic Discussions Between Supervising Administrators and Principals This document utilizes the components within the Framework for Leadership to provide possible guiding
More informationUser Adoption - Strategies and Best Practices
User Adoption - Strategies and Best Practices Diane R. Gladwell, MMC President Gladwell Governmental Services, Inc., (909) 337-3516 Info@gladwellgov.org www.gladwellgov.org Background Assisted over 150
More informationTo Accelerate Change in 2015
To Accelerate Change in 2015 2016 will mark the 20 th anniversary of John Kotter s Leading Change, a book that s been widely recognized as the seminal work in the field of change management. It introduced
More informationManaging Change in an ERP Implementation
Managing Change in an ERP Implementation APICS Austin Govett Consulting, LLC May 2013. A Successful Transformation Govett Consulting, LLC What we do Senior independent IT consulting since 1998 Consultants
More informationYou can t get to where you re going until you leave where you ve been.
You can t get to where you re going until you leave where you ve been. The great thing in this world is not so much where we are, but in what direction we are moving. ~Oliver W. Holmes 1 The Three Phases
More informationChange Leadership: A Boot Camp to Drive Organizational Change
Change Leadership: A Boot Camp to Drive Organizational Change Presented by: Rachel Schaming Radiology Ltd. Tucson, AZ 520.705.2889 Email: Rachel.Schaming@radltd.com Your Perceptions of Change What are
More informationChange Management Is A Behavioral Competency You Can Develop
Change Management Is A Behavioral Competency You Can Develop Hinda K. Sterling Herbert L. Selesnick & Sterling Selesnick, INC Change Management Is A Behavioral Competency You Can Develop This article is
More informationManagement Engineering & Process Improvement Community October 3, 2014. Cynthia Hartmann, MBA, CPHIMS, Six Sigma Lean Black Belt Committee Chair
Management Engineering & Process Improvement Community October 3, 2014 Cynthia Hartmann, MBA, CPHIMS, Six Sigma Lean Black Belt Committee Chair MEPI COMMUNITY MISSION Support and promote the profession
More information