White Paper. NetWolves. Managed Network Services. Version 1 Published 8/2013 MK2129

Size: px
Start display at page:

Download "White Paper. NetWolves. Managed Network Services. Version 1 Published 8/2013 MK2129"

Transcription

1 NetWlves Managed Netwrk Services White Paper Versin 1 Published 8/2013 CORPORATE OFFICE 4710 Eisenhwer Blvd. Suite E-8 Tampa, FL (NET-WOLV) MK2129

2 Metrics That Matter Maintaining a netwrk infrastructure requires a team f dedicated prfessinals with the expertise and knw-hw t manage all the inherent design cmplexities. The cst f ding this is expensive. NetWlves ffers a csteffective, n-nnsense business apprach with metrics that matter. NetWlves measures the hlistic quality f a netwrk (NHQ) by analyzing and reprting n the fllwing areas: Netwrk availability Netwrk nde perfrmance Utilizatin User behavir Traffic trending By aggregating these metrics, NetWlves can prvide true insight int yur netwrk infrastructure and demnstrate the benefits f using ur services. Netwrk Availability Netwrk availability is measured at the facility level by prviding a percentage f time that users r services are accessible frm the WAN. This can be accmplished using different methds depending n the Custmer Premises Equipment (CPE), netwrk design, and the level f mnitring yu chse. Fr basic netwrks where nly a single circuit and base mdel CPE are suitable fr yur cnnectivity requirements, NetWlves mnitrs netwrk availability using ping requests t the WAN interface f the edge device. The default plling time is every minute. When SNMP capable ndes are serving as the WAN edge devices, NetWlves requires read-nly access t these devices fr mre accurate mnitring and sampling. All equipment prvided by NetWlves is SNMP capable. In mre rbust netwrk designs, NetWlves can mnitr the WAN edge devices and circuits, and mnitr an internal prbe as well. This mre intrusive mnitring mdel prvides an verall availability metric fr yur facility, which incrprates the value f resilient netwrk design. Fr these situatins, NetWlves supplies a device (such as the WlfPac ) at the facility t serve as the internal prbe target. In additin t netwrk availability, NetWlves als mnitrs respnse times t the device r facility frm ur Netwrk Cmmand and Cntrl Center (NC 2 ) lcated in Tampa, Flrida. All mnitred statistics are stred n ur redundant NMS (Netwrk Management System) clusters fr ne year. Netwrk Nde Perfrmance Netwrk Nde Perfrmance (NNP) includes peratinal metrics that are captured and recrded fr a specific nde. The fllwing metrics are sampled under the NNP categry: Average CPU utilizatin Average memry utilizatin Netwrk backbne interface errrs Netwrk backbne interface packet drps String and analyzing this infrmatin in real-time prvides NetWlves with the data necessary fr advanced trubleshting and issue reslutin at the device level. These metrics are gathered via SNMP, and all statistics are stred n ur redundant Netwrk Management Systems (NMS) fr ne year. 2

3 Utilizatin Utilizatin is primarily based n WAN circuit utilizatin, which is typically the thrughput bttleneck n a netwrk. All primary transprt path (backbne) interfaces are mnitred. The fllwing metrics are sampled and recrded n each mnitred interface: Maximum transmitted bits per secnd (bps) Maximum received bps Average transmitted bps Average received bps The frequency in which these metrics are plled is dictated by the WAN circuit type, as described previusly in the Netwrk Availability sectin. These metrics are btained via SNMP, and all statistics are stred n ur redundant Netwrk Management Systems fr ne year. User Behavir User behavir is what a netwrk device is accessing ver the WAN. NetWlves prprietary WlfPac device is used t mnitr and reprt n these metrics. The WlfPac can be deplyed in ne f three ways: In-line: The WlfPac is placed in-line between the facility edge ruter prvided by NetWlves and the LAN layer 2/3 device. This cnfiguratin rutes all traffic thrugh the WlfPac. In this deplyment style, the WlfPac is cnfigured fr bypass and permits traffic t flw in the event f a pwer failure. Span: The WlfPac is cnnected t the facility main/cre layer 2/3 device. This deplyment methd depends n span capabilities in the cre. VLAN bridge: When the cre device is nt span capable, the WlfPac can act as a bridge between tw VLANs. All traffic is ruted between the LAN and the facility edge ruter thrugh the WlfPac. Each f these deplyment scenaris captures all IP traffic that traverses the WAN. The WlfPac recrds this traffic and categrizes it using the netwrk user s NetBIOS name. Additinally, the WlfPac stres the traffic type (HTTP, , VIP, etc.) and the quantity f each type in bytes that each netwrk user is accessing. 3

4 The fllwing image prvides a view f the ten heaviest netwrk users r tp talkers, and the amunt f data that is traveling t and frm the netwrk endpints. 4

5 The fllwing image illustrates a particular user, in this case the netwrk s tp talkers and what applicatins they have accessed in the last 24 hurs. It als shws the amunt f each applicatin prcess, bth t and frm this particular nde n the IP netwrk. 5

6 Traffic Trending Traffic trending answers the questin, what is ging n in my netwrk? NetWlves can aggregate and classify all the traffic that traverses cstly WAN circuits, and measure the quantity f each traffic type in rder t imprve capacity planning. The fllwing image shws an aggregated view f the tp 20 applicatins and their quantities traversing a particular custmer data center cre. 6

7 Pwerful Mnitring Optins NetWlves Managed Netwrk Offering prvides several netwrk mnitring ptins fr yu t chse frm based n yur peratinal requirements. Each ptin crrespnds directly t the NetWlves Netwrk Hlistic Quality categries, and prvides flexibility as required by yur business needs. All metrics being mnitred are managed arund the clck at NetWlves Netwrk Cmmand and Cntrl Center (NC 2 ), and can be prvided t ur custmers at any time. NHQ Categry Silver Gld Platinum Netwrk Availability Netwrk Nde Perfrmance Utilizatin User Behavir Traffic Trending Silver Level Mnitring This service ffers basic up r dwn mnitring per circuit, r a single device. NetWlves pings the remte sites every minute. If the site fails t respnd after three attempts, an alert is sent t the NetWlves Netwrk Cmmand and Cntrl Center (NC 2 ) triggering the apprpriate standard perating prcedure fr the custmer and circuit. The device is cnsidered t be perating nrmally when it respnds t ur mnitring system fr five cnsecutive minutes. NetWlves can mnitr mst circuit types terminated n a device that is capable f respnding t a ping request. Bradband circuits may require a device in additin t Telc prvided CPE that is capable f respnding t a ping request. Gld Level Mnitring This service ffers mre rbust mnitring f netwrk CPE. NetWlves mnitrs interface statics alng with CPU and memry utilizatin. All the devices being mnitred and prvided by NetWlves r the custmer must be accessible frm ur netwrk cmmand and cntrl center. The infrmatin being mnitred and recrded is gathered by the lcal device, and then retrieved every minute by NetWlves plling systems. If ur systems fail t cnnect t a device, they will reattempt every 60 secnds. The device is cnsidered dwn until cnnectivity is restred. In additin t availability and cnnectivity, NetWlves mnitrs interface errrs and packet drps. An alert ccurs if any backbne interface reprts 5% packet lss ver the span f five minutes, r 500 errrs are received within five minutes. NetWlves will fllw the apprpriate standard perating prcedure fr the alert when this ccurs. NetWlves als mnitrs real-time and histrical utilizatin fr all netwrk backbne interfaces and circuits, as well as rund-trip respnse times between ur management system and each mnitred device. Alerts are triggered when an interface reaches 90% utilizatin fr five minutes, and when a device s respnse time exceeds tw secnds fr mre than five minutes. All NetWlves r CPE mnitred devices must be SNMP V2 capable, and accessible frm ur Netwrk Cmmand and Cntrl Center (NC 2 ). All nn-netwlves prvided Custmer Prvided Equipment (CPE) requires apprval frm NetWlves. Equipment prvided by NetWlves is available at an additinal charge. 7

8 Platinum Level Mnitring This service ffers all the functinality f ur Gld Level Mnitring plus the added benefit f using ur prprietary WlfPac mnitring device. The WlfPac can capture, recrd, and validate nearly anything n yur netwrk. Service Features Security Scanning can detect ver 25,000 different ptential security risks n a particular hst. Prviding a vulnerability reprt is a very demanding exercise and will be evaluated n a case by case basis. The detectin f a full r partial list f variables is available n certain devices. By analyzing the results f a netwrk device scan, NetWlves can develp a list f supprted Management Infrmatin Bases (MIBs) and btain full descriptins f the variables and pssible values. Traffic Trending Applicatins A web brwser is available t analyze traffic infrmatin in rder t btain netwrk usage, including: Srt netwrk traffic accrding t several prtcls and criteria. Determine traffic statistics. Identify the identity f cmputer users ( address). Passively identify the hst perating system (withut sending prbe packets). Determine IP traffic distributin amng varius prtcls. Analyze and srt IP traffic by surce/destinatin. Determine the IP traffic subnet matrix (wh s talking t wh). Reprt IP prtcl usage srted by prtcl type. Netflw exprt: All netwrk traffic analytics can be exprted t a third party applicatin. Real-time netwrk traffic capturing and displaying f packet headers fr all netwrk interfaces r a particular interface. Traffic cunter and estimatr that keeps a lg f netwrk traffic fr the selected interface(s): Thrughput statistics. Mnitr multiple interfaces at nce. Several utput ptins including summary, hurly, daily, mnthly, weekly, and tp 10 days, as well as ptinal image utput. Mnths can be cnfigured t fllw a billing perid. Netwrk Perfrmance Applicatins Thrughput testing tl fr creating data streams and measuring the thrughput f a netwrk. 8

9 The fllwing table summarizes the mnitring levels ffered by NetWlves. Optin Silver Gld Platinum Basic up/dwn mnitring f device r circuit (ICMP) Mnitring f mst circuit types (DSL, cable, Ethernet, T1, T3, etc.) Practive netwrk management thrugh perfrmance threshlds SNMP mnitring Mnitring f interface status, CPU and memry utilizatin fr netwrk ndes Mnitring f circuit quality (errr detectin and availability) Real-time mnitring f circuit bandwidth utilizatin, reprting and archiving Custmized reprts n a weekly, mnthly, and annual basis Offsite nde cnfiguratin backup On-demand vulnerability reprting On-demand packet capture capability Onsite nde cnfiguratin backup Real-time traffic flw statistics NetWlves WlfPac with prprietary SRM 2 mnitring platfrm On-demand thrughput testing between sites 9

10 Reprting Optins The NetWlves Managed Netwrk Services (MNS) reprting ptins include the fllwing: Weekly WAN circuit utilizatin reprt. Quarterly Managed Services Reprt (QMSR). NetWlves als ffers an SRM 2 prtal fr ur MNS custmers (see the Managed Netwrk Optins belw). This prtal prvides yu with real-time access t all mnitred infrmatin via the Internet. The Weekly WAN circuit utilizatin reprt is autmatically generated frm ur SRM 2TM -S mnitring system. The reprt is prvided t yu every Mnday befre 12:00 PM EST, and summarizes maximum and average circuit utilizatin during yur business hurs. Our MNS custmers receive the Quarterly Managed Services Reprt. The details f this reprt will depend n which mnitring level yu select. It will include the fllwing sectins: Executive Summary: Prvides a cpy f yur Statement f Wrk with NetWlves. Managed Services: Summarizes yur NetWlves services. NHQ: Prvides bth a summary and details f yur netwrk design. Managed Netwrk Optins In additin t mnitring and reprting, ur Managed Netwrk Offering prvides these ther majr services: Incident Management Time T Repair Critical Prblem Review Reviews, Mves, Adds, and Changes Existing Client Prject Incident Management Incident Management (IM) includes the prcesses and prcedures that NetWlves uses t identify, analyze, and crrect current and ptential issues affecting ur custmers in rder t minimize dwn-time. The extent f these prcesses and prcedures are tied t the level f mnitring included in the custmer cntract, hwever any/all levels f trubleshting are available t any custmer n a time and material basis. Incident tickets are created t trublesht and track custmer utages r issues frm inceptin t reslutin. These tickets are the primary methd f cmmunicatin t ur custmers regarding the status f their utage r issue. NetWlves recgnizes three levels f severity when managing custmer issues. Level Urgent Descriptin Site is dwn withut cnnectivity r failver. NetWlves r the custmer declares an emergency. High Site is in a degraded state and failed ver t backup circuit, but perating in a limited capacity. Mderate Site is in a degraded state r experiencing an intermittent issue, fr example slwness, packet lss, r circuit bunced. 10

11 Time T Repair Time T Repair (TTR) is the length f time frm event ntificatin by NetWlves mnitring r custmer t issue reslutin, as verified by the custmer and NetWlves. Critical Prblem Review Critical Prblem Review (CPR) is fr critical prductin utages affecting multiple custmer sites fr tw r mre hurs. A CPR can be generated by NetWlves r requested by the custmer, and prvides the fllwing: Detailed descriptin f the utage including a timeline f events. Actins perfrmed by NetWlves t reslve the issue. List f persnnel invlved in the utage and reslutin. Reviews, Mves, Adds, and Changes Reviews, Mves, Adds, and Changes (RMAC) includes any requests that must be cmpleted, and estimated t require up t eight (8) hurs fr NetWlves t design and implement fr an existing custmer with peratinal managed devices. Fr example, a custmer with Platinum Level Mnitring requests a bandwidth reprt fr the tp user at ne lcatin. NetWlves evaluates the request and determines it will take apprximately fur hurs t prvide the infrmatin. This wrk effrt is classified as an RMAC, scheduled, and executed. RMACs d nt require any prject management r a statement f wrk. RMACs d require tw business days fr scheduling (if required) and can be executed between 6:00 a.m. and 12:00 a.m. EST, Mnday thrugh Friday. Off-hur exceptins may be scheduled with apprval frm the NetWlves resurce manager. All RMAC estimates are tracked by the NetWlves accunt manager. Existing Client Prject Existing Client Prject (ECP) includes any changes that must be cmpleted, and estimated t take mre than 8 hurs fr NetWlves t design and implement fr an existing custmer. ECPs require a dedicated prject manager, lead engineer, and accunt manager. All ECPs als require a signed Statement f Wrk between NetWlves and the custmer. Levels f Service fr Every Need NetWlves ffers three standard levels f netwrk management ranging frm basic transprt t a fully managed, zer-tuch netwrk infrastructure. All levels can be further custmized as necessary t fit yur requirements. Basic Management This service ffers an entry level slutin fr businesses with simple cnnectivity needs, and includes a cnvenient pay as yu g cst structure. The Basic Management service cmes standard with Silver Level Mnitring and Internet access cnfiguratin supprt fr NetWlves prvided equipment. In additin, yu get arund the clck Incident Management (IM) services fr identifying, analyzing, and reslving netwrk issues. 11

12 Advanced Management This service prvides the next level f management fr rganizatins with mre cmplex cnnectivity and security requirements. The Advanced Management service includes Gld Level mnitring with the ptin t step up t Platinum Level mnitring, and access t the SRM 2 -S prtal with self-service and weekly bandwidth reprting capabilities. In additin, yu get full cnfiguratin supprt fr all NetWlves prvided equipment and arund the clck Incident Management services. This service als includes up t fur Review, Mve, Add, and Change (RMAC) executins per calendar mnth as well as Critical Prblem Review (CPR). Enterprise Management This service is targeted fr large rganizatins with a high change rate. The Enterprise Management service cmes standard with all MNO services including uncapped RMAC executin, Existing Client Prject (ECP) executin with up t 500 prject hurs per calendar year, and bth in-scpe and n-demand CPR. In additin, yu get NetWlves tp f the line Platinum Level Mnitring, and access t the SRM 2 -S prtal with self-service and weekly bandwidth reprting capabilities. Cnfiguratin supprt fr all equipment prvided by NetWlves and a Quarterly Managed Services Reprt (QMSR) cmpletes this ffering. Service Features Silver Level mnitring. Basic Basic Internet access cnfiguratin supprt fr NPE. Arund the clck (24 x 7 x 365) IM services. All ther Managed Netwrk Services are billable. Gld Level mnitring. SRM 2 -S prtal with self-service reprting and aut generated weekly bandwidth reprting. Advanced Full feature set cnfiguratin supprt fr all equipment prvided by NetWlves. Arund the clck IM services. Fur (4) RMAC executins per calendar mnth. In scpe CPR (ut f scpe CPRs are billable). All ther MNO services are billable. Platinum Level mnitring. SRM 2 -S prtal with self-service reprting and aut-generated weekly bandwidth reprting. Enterprise Full feature set cnfiguratin supprt fr all equipment prvided by NetWlves. Arund the clck IM services. Uncapped RMAC executin. ECP executin up t 500 prject hurs per calendar year. Bth in-scpe and n demand CPR. QMSR executin. 12

Internet Service Definition. SD012v1.1

Internet Service Definition. SD012v1.1 Internet Service Definitin SD012v1.1 Internet Service Definitin Service Overview InTechnlgy Internet Service is a permanent Internet cnnectivity slutin. The service cnnects custmers t the InTechnlgy natinal

More information

2. When logging is used, which severity level indicates that a device is unusable?

2. When logging is used, which severity level indicates that a device is unusable? Last updated by Admin at March 3, 2015. 1. What are the mst cmmn syslg messages? thse that ccur when a packet matches a parameter cnditin in an access cntrl list link up and link dwn messages utput messages

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

Firewall/Proxy Server Settings to Access Hosted Environment. For Access Control Method (also known as access lists and usually used on routers)

Firewall/Proxy Server Settings to Access Hosted Environment. For Access Control Method (also known as access lists and usually used on routers) Firewall/Prxy Server Settings t Access Hsted Envirnment Client firewall settings in mst cases depend n whether the firewall slutin uses a Stateful Inspectin prcess r ne that is cmmnly referred t as an

More information

Using Sentry-go Enterprise/ASPX for Sentry-go Quick & Plus! monitors

Using Sentry-go Enterprise/ASPX for Sentry-go Quick & Plus! monitors Using Sentry-g Enterprise/ASPX fr Sentry-g Quick & Plus! mnitrs 3Ds (UK) Limited, February, 2014 http://www.sentry-g.cm Be Practive, Nt Reactive! Intrductin Sentry-g Enterprise Reprting is a self-cntained

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Request for Proposal Technology Services

Request for Proposal Technology Services Avca Schl District 37 Wilmette, IL Request fr Prpsal Technlgy Services Netwrk and Systems Infrastructure Management Services December 5, 2013 Avca Schl District 37 is seeking an IT cnsulting firm t manage

More information

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide HarePint HelpDesk fr SharePint Fr SharePint Server 2010, SharePint Fundatin 2010 User Guide Prduct versin: 14.1.0 04/10/2013 2 Intrductin HarePint.Cm (This Page Intentinally Left Blank ) Table f Cntents

More information

FINRA Regulation Filing Application Batch Submissions

FINRA Regulation Filing Application Batch Submissions FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s

More information

Traffic monitoring on ProCurve switches with sflow and InMon Traffic Sentinel

Traffic monitoring on ProCurve switches with sflow and InMon Traffic Sentinel An HP PrCurve Netwrking Applicatin Nte Traffic mnitring n PrCurve switches with sflw and InMn Traffic Sentinel Cntents 1. Intrductin... 3 2. Prerequisites... 3 3. Netwrk diagram... 3 4. sflw cnfiguratin

More information

Mobile Device Manager Admin Guide. Reports and Alerts

Mobile Device Manager Admin Guide. Reports and Alerts Mbile Device Manager Admin Guide Reprts and Alerts September, 2013 MDM Admin Guide Reprts and Alerts i Cntents Reprts and Alerts... 1 Reprts... 1 Alerts... 3 Viewing Alerts... 5 Keep in Mind...... 5 Overview

More information

SolarWinds Technical Reference

SolarWinds Technical Reference SlarWinds Technical Reference Preparing an Orin Failver Engine Installatin Intrductin t the Orin Failver Engine... 1 General... 1 Netwrk Architecture Optins and... 3 Server Architecture Optins and... 4

More information

Instructions for Configuring a SAFARI Montage Managed Home Access Expansion Server

Instructions for Configuring a SAFARI Montage Managed Home Access Expansion Server Instructins fr Cnfiguring a SAFARI Mntage Managed Hme Access Expansin Server ~ Please read these instructins in their entirety befre yu begin. ~ These instructins explain hw t add a SAFARI Mntage Managed

More information

Cloud Services Frequently Asked Questions FAQ

Cloud Services Frequently Asked Questions FAQ Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like

More information

Helpdesk Support Tickets & Knowledgebase

Helpdesk Support Tickets & Knowledgebase Helpdesk Supprt Tickets & Knwledgebase User Guide Versin 1.0 Website: http://www.mag-extensin.cm Supprt: http://www.mag-extensin.cm/supprt Please read this user guide carefully, it will help yu eliminate

More information

Help Desk Level Competencies

Help Desk Level Competencies Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar

More information

// Solution Brief. Pro-Active Support Services KARMA. Khipu Automated Remote Monitoring Application. Networks, Systems and Security Infrastructure

// Solution Brief. Pro-Active Support Services KARMA. Khipu Automated Remote Monitoring Application. Networks, Systems and Security Infrastructure // Slutin Brief Pr-Active Supprt Services KARMA Khipu Autmated Remte Mnitring Applicatin Netwrks, Systems and Security Infrastructure What is KARMA? KARMA Khipu Autmated Remte Mnitring Applicatin is a

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free.

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free. 990 e-pstcard FAQ Fr frequently asked questins abut filing the e-pstcard that are nt listed belw, brwse the FAQ at http://epstcard.frm990.rg/frmtsfaq.asp# (cpy and paste this link t yur brwser). General

More information

Service Level Agreement Distributed Hosting and Distributed Database Hosting

Service Level Agreement Distributed Hosting and Distributed Database Hosting Office f Infrmatin Technlgy Services Service Level Agreement Distributed Hsting and Distributed Database Hsting Nvember 12, 2013 Service Descriptin Distributed Hsting and Distributed Database Hsting Service

More information

Connect Applications Service Annex to General Services Schedule Connect Acceleration

Connect Applications Service Annex to General Services Schedule Connect Acceleration 1 Definitins The fllwing definitins apply, in additin t thse in the General Terms and Cnditins and the General Service Schedule. Applicatin means a cmputer prgram r prgrams supprting a business task fr

More information

Schedule 2b. additional terms for Managed Video Service 1. SERVICE DESCRIPTION

Schedule 2b. additional terms for Managed Video Service 1. SERVICE DESCRIPTION additinal terms fr Managed Vide Service 1. SERVICE DESCRIPTION Interute s Managed Vide Service prvides pint-t-pint and multi-pint vide cnferencing fr cmmunicatin between bth the Custmer s ffices and external

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11 QAD Operatins BI Metrics Demnstratin Guide May 2015 BI 3.11 Overview This demnstratin fcuses n ne aspect f QAD Operatins Business Intelligence Metrics and shws hw this functinality supprts the visin f

More information

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Service Desk Self Service Overview

Service Desk Self Service Overview Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

Oracle Cloud Enterprise Hosting and Delivery Policies

Oracle Cloud Enterprise Hosting and Delivery Policies Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,

More information

service description Colocation of Equipment Infrastructure as a Service

service description Colocation of Equipment Infrastructure as a Service easy t adpt, easy t use, easy t leave service descriptin Infrastructure as a Service versin 4.0 Cntents Overview... 3 Example use cases... 3 Pricing... 4 Trial service... 4 Infrmatin assurance... 4 Prduct

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

HP Point of Sale FAQ Warranty, Care Pack Service & Support. Limited warranty... 2 HP Care Pack Services... 3 Support... 3

HP Point of Sale FAQ Warranty, Care Pack Service & Support. Limited warranty... 2 HP Care Pack Services... 3 Support... 3 HP Pint f Sale FAQ Warranty, Care Pack Service & Supprt Limited warranty... 2 HP Care Pack Services... 3 Supprt... 3 Limited warranty Q: What des a 3/3/3 limited warranty mean? A: HP Retail Pint f Sale

More information

McAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8

McAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8 McAfee Enterprise Security Manager Data Surce Cnfiguratin Guide Data Surce: Infblx NIOS September 2, 2014 Infblx NIOS Page 1 f 8 Imprtant Nte: The infrmatin cntained in this dcument is cnfidential and

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

1)What hardware is available for installing/configuring MOSS 2010?

1)What hardware is available for installing/configuring MOSS 2010? 1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin

More information

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures.

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures. Learn Basic Single Sign-On Authenticatin Tale s Basic SSO applicatin grants Learn access t users withut requiring that they enter authenticatin lgin credentials (username and passwrd). The access pint

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

Restricted Document. Pulsant Technical Specification

Restricted Document. Pulsant Technical Specification Pulsant Technical Specificatin Title Pulsant Dedicated Server Department Prduct Develpment Cntributrs RR Classificatin Restricted Versin 1.0 Overview Pulsant ffer a Dedicated Server service t underpin

More information

High Speed Internet Services

High Speed Internet Services Cnventin Center High Speed Internet Services Wired high-speed Internet access inside a meeting rm, fyer r ther cmmn area: $550 fr the first IP address/device per meeting rm/lcatin, ONE TIME charge fr the

More information

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration Slutin Brief OpenStack Services OVERVIEW OnX understands clud adptin challenges f glbal enterprise cmpanies and helps Enterprises adpt OpenStack slutins thrugh targeted services. We ffer vertical industry

More information

S TAT E M E N T O F WO R K

S TAT E M E N T O F WO R K H A W A I I I N F O R M A T I O N C O N S O R T I U M S TAT E M E N T O F WO R K HAWAII WEBSITE HOSTING AND DESIGN SERVICES OVERVIEW This Statement f Wrk (SOW) dcument identifies the respnsibilities

More information

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003 Trends and Cnsideratins in Currency Recycle Devices Nvember 2003 This white paper prvides basic backgrund n currency recycle devices as cmpared t the cmbined features f a currency acceptr device and a

More information

Stage 2 Meaningful Use - Core Measure 12 Patient Reminders Configuration Guide

Stage 2 Meaningful Use - Core Measure 12 Patient Reminders Configuration Guide Enterprise EHR Stage 2 Meaningful Use - Cre Measure 12 Patient Reminders Cnfiguratin Guide Last Updated: Nvember 8, 2013 Cpyright 2013 Allscripts Healthcare, LLC. www.allscripts.cm MU Cre 12 Send Patient

More information

Avaya Business Continuity Plan Overview

Avaya Business Continuity Plan Overview Avaya Business Cntinuity Plan Overview 1 Crprate Business Cntinuity Prgram Mdel at Avaya At Avaya the versight f the Business Cntinuity Prgram belngs t the Crprate Business Cntinuity Management Team. This

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

ViPNet VPN in Cisco Environment. Supplement to ViPNet Documentation

ViPNet VPN in Cisco Environment. Supplement to ViPNet Documentation ViPNet VPN in Cisc Envirnment Supplement t ViPNet Dcumentatin 1991 2015 Inftecs Americas. All rights reserved. Versin: 00121-04 90 02 ENU This dcument is included in the sftware distributin kit and is

More information

S/W Architecture Server Avaya ACD programmed via IP Office manager program and Voicemail pro Supervisor

S/W Architecture Server Avaya ACD programmed via IP Office manager program and Voicemail pro Supervisor S/W Architecture Server: ACD system cnfiguratin Avaya ACD prgrammed via IP Office manager prgram and Vicemail pr Supervisr: web-based management/cnfiguratin f call center (e.g. Call ruting) Avaya system

More information

Incident Management-Roles and Responsibilities

Incident Management-Roles and Responsibilities Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is

More information

Nimsoft for Server Monitoring A Nimsoft Service Level Management Solution White Paper

Nimsoft for Server Monitoring A Nimsoft Service Level Management Solution White Paper Nimsft fr Server Mnitring A Nimsft Service Level Management Slutin White Paper Nimsft Whitepaper Nimsft fr Server Mnitring Table f Cntents Nimsft fr Server Mnitring Slutin Overview... 3 Primary Features...3

More information

Supervisor Quick Guide

Supervisor Quick Guide Payrll Office: ext. 7611 payrll@dixie.edu Supervisr Quick Guide This dcument prvides an verview f the daily functins and respnsibilities t be cmpleted by Supervisrs in the EMPOWERTIME Autmated Timekeeping

More information

BASIC TECHNICAL FEATURE DESCRIPTION

BASIC TECHNICAL FEATURE DESCRIPTION BASIC TECHNICAL FEATURE DESCRIPTION AUDRIGA EMAIL AND GROUPWARE MIGRATION SERVICE Versin 1.3 Datum 20.09.2013 Kntakt Hans-Jörg Happel (happel@audriga.cm) TECHNICAL FEATURE DESCRIPTION This is a basic technical

More information

Remote Desktop Tutorial. By: Virginia Ginny Morris

Remote Desktop Tutorial. By: Virginia Ginny Morris Remte Desktp Tutrial By: Virginia Ginny Mrris 2008 Remte Desktp Tutrial Virginia Ginny Mrris Page 2 Scpe: The fllwing manual shuld accmpany my Remte Desktp Tutrial vide psted n my website http://www.ginnymrris.cm

More information

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint

More information

AIO CMS - Central Management System

AIO CMS - Central Management System THINK CONTINUITY AIO CMS - Central Management System PROPRIETARY INFORMATION The infrmatin cntained in this dcument is the sle prperty f AIO Systems Ltd. The Disclsure f this infrmatin des nt cnstitute

More information

Step Ahead CAPS Support Model

Step Ahead CAPS Support Model Step Ahead CAPS Supprt Mdel Step Ahead Slutins, Inc. 19925 Stevens Creek Blvd. Suite 100 Cupertin, CA 95014 T 408.725.7560 F 408.973.7259 sales@stepaheadslutin.cm www.stepaheadslutin.cm 1 TABLE OF CONTENTS

More information

Customer Support & Software Enhancements Policy

Customer Support & Software Enhancements Policy Custmer Supprt & Sftware Enhancements Plicy Welcme t Manhattan Assciates Custmer Supprt Organizatin (CSO). Staying current n Custmer Supprt & Sftware Enhancements and n a supprted versin f the licensed

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

The ADVANTAGE of Cloud Based Computing:

The ADVANTAGE of Cloud Based Computing: The ADVANTAGE f Clud Based Cmputing: A Web Based Slutin fr: Business wners and managers that perate equipment rental, sales and/r service based rganizatins. R M I Crpratin Business Reprt RMI Crpratin has

More information

MITEL INTEROP CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS

MITEL INTEROP CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS MITEL INTEROP CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE PROVIDERS UPDATED FEBRUARY 27, 2014 MITEL INTEROPERABILITY CERTIFICATION OVERVIEW FOR MSA DEVELOPER PARTNERS AND SIP SERVICE

More information

Process Automation With VMware

Process Automation With VMware Prcess Autmatin With VMware Intelligent Service Autmatin fr Real and Virtual Envirnments Intrductin This Whitepaper describes hw the UC4 platfrm integrates with the VMware vsphere Server and the VMware

More information

Backups and Backup Strategies

Backups and Backup Strategies IT Security Office Versin 2.3 02/19/10 Backups and Backup Strategies IT managers need t plan fr backups in terms f time and space required. Hwever, mst mdern backup sftware can cmpress the backup files

More information

GETTING STARTED With the Control Panel Table of Contents

GETTING STARTED With the Control Panel Table of Contents With the Cntrl Panel Table f Cntents Cntrl Panel Desktp... 2 Left Menu... 3 Infrmatin... 3 Plan Change... 3 Dmains... 3 Statistics... 4 Ttal Traffic... 4 Disk Quta... 4 Quick Access Desktp... 4 MAIN...

More information

LeadStreet Broker Guide

LeadStreet Broker Guide RE/MAX f Western Canada LeadStreet Brker Guide Ver. 2.0 Revisin Histry Name Date Versin Descriptin Tamika Anglin 09/04/13 1.0 Initial Creatin Tamika Anglin 11/05/13 2.0 Inclusin f instructins n reprting

More information

Pexip Infinity and Cisco UCM Deployment Guide

Pexip Infinity and Cisco UCM Deployment Guide Intrductin Pexip Infinity and Cisc UCM Deplyment Guide The Cisc Unified Cmmunicatins Manager (CUCM) is a SIP registrar and call cntrl device. This guide describes hw t integrate a single Pexip Infinity

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

Citrix XenServer from HP Getting Started Guide

Citrix XenServer from HP Getting Started Guide Citrix XenServer frm HP Getting Started Guide Overview This guide utlines the basic setup, installatin, and cnfiguratin steps required t begin using yur Citrix XenServer frm HP. A first time wizard-based

More information

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

Wireless Light-Level Monitoring

Wireless Light-Level Monitoring Wireless Light-Level Mnitring ILT1000 ILT1000 Applicatin Nte Wireless Light-Level Mnitring 1 Wireless Light-Level Mnitring ILT1000 The affrdability, accessibility, and ease f use f wireless technlgy cmbined

More information

Meeting Minutes for January 17, 2013

Meeting Minutes for January 17, 2013 There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns

More information

How to deploy IVE Active-Active and Active-Passive clusters

How to deploy IVE Active-Active and Active-Passive clusters Hw t deply IVE Active-Active and Active-Passive clusters Overview Juniper Netscreen SA and SM series appliances supprt Active/Passive r Active/Active cnfiguratins acrss a LAN r a WAN t prvide high availability,

More information

9 ITS Standards Specification Catalog and Testing Framework

9 ITS Standards Specification Catalog and Testing Framework New Yrk State ITS Standards Specificatin Develpment Guide 9 ITS Standards Specificatin Catalg and Testing Framewrk This chapter cvers cncepts related t develpment f an ITS Standards Specificatin Catalg

More information

Best Practice - Pentaho BA for High Availability

Best Practice - Pentaho BA for High Availability Best Practice - Pentah BA fr High Availability This page intentinally left blank. Cntents Overview... 1 Pentah Server High Availability Intrductin... 2 Prerequisites... 3 Pint Each Server t Same Database

More information

Customer no.: enter customer no. Contract no.: enter contract no.

Customer no.: enter customer no. Contract no.: enter contract no. Annex Versin: 2.0 Specificatin f services E-mail and telephne supprt by and between (client) and secunet Security Netwrks AG Krnprinzenstrasse 30 45128 Essen Germany (secunet r cntractr) Custmer n.: enter

More information

Remote Monitoring Service

Remote Monitoring Service Remte Mnitring Service Service Definitin Fr G-Clud 7 September 2015 G-Clud 7 Service Definitin Remte Mnitring Service Mnitred parameters The fllwing sectins prvide a detailed view f what parameters Daisy

More information

Welcome to Remote Access Services (RAS)

Welcome to Remote Access Services (RAS) Welcme t Remte Access Services (RAS) Our gal is t prvide yu with seamless access t the TD netwrk, including the TD intranet site, yur applicatins and files, and ther imprtant wrk resurces -- whether yu

More information

edoc Lite Recruitment Guidelines

edoc Lite Recruitment Guidelines edc Lite Recruitment Guidelines Intrductin OneStart & the Academic Psitin Search Channel edc Lite Ruting and Wrkgrups Ruting Actin List Ruting Cntrls Wrkgrups Dcument Search edc Lite Dcuments Vacancy Ntice

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Microsoft Certified Database Administrator (MCDBA)

Microsoft Certified Database Administrator (MCDBA) Micrsft Certified Database Administratr (MCDBA) 460 hurs Curse Overview/Descriptin The MCDBA prgram and credential is designed fr individuals wh want t demnstrate that they have the necessary skills t

More information

OR 2) Implement and customize an off the shelf product that would suit the requirements

OR 2) Implement and customize an off the shelf product that would suit the requirements CRM Custmer Relatinship Management Request fr Prpsal (RFP) Created by : Gayathri Jaganathan Rle : Prject Manager Prpsal Date: 10/02/06 Organizatin: AIM Alliance Inspectin Management Cmpany Lcatin : 28235

More information

Durango Merchant Services QuickBooks SyncPay

Durango Merchant Services QuickBooks SyncPay Durang Merchant Services QuickBks SyncPay Gateway Plug-In Dcumentatin April 2011 Durang-Direct.cm 866-415-2636-1 - QuickBks Gateway Plug-In Dcumentatin... - 3 - Installatin... - 3 - Initial Setup... -

More information

Port Manager. Microsoft Dynamics CRM for Ports

Port Manager. Microsoft Dynamics CRM for Ports Prt Manager Micrsft Dynamics CRM fr Prts February 2015 Overview Celedn Partners Prt Manager encapsulates the functinality f many prt related prcesses int an easy t learn and easy t use tl. The slutin leverages

More information

The Relativity Appliance Installation Guide

The Relativity Appliance Installation Guide The Relativity Appliance Installatin Guide February 4, 2016 - Versin 9 & 9.1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

More information

Implementing ifolder Server in the DMZ with ifolder Data inside the Firewall

Implementing ifolder Server in the DMZ with ifolder Data inside the Firewall Implementing iflder Server in the DMZ with iflder Data inside the Firewall Nvell Cl Slutins AppNte www.nvell.cm/clslutins JULY 2004 OBJECTIVES The bjectives f this dcumentatin are as fllws: T cnfigure

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365 Users and Devices

Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365 Users and Devices Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365 Users and Devices Published: February 2013 Fr the latest infrmatin, please see www.windwsintune.cm Cntents Intrductin... 3 Windws

More information

Software Update Notification

Software Update Notification Sftware Update Ntificatin PSS0223-02 Mastersizer 3000 v1.01 sftware Abstract This dcument details the release f sftware PSS0223-02 v1.01 f the sftware fr the Mastersizer 3000 laser diffractin system. It

More information

Performance Test Modeling with ANALYTICS

Performance Test Modeling with ANALYTICS Perfrmance Test Mdeling with ANALYTICS Jeevakarthik Kandhasamy Perfrmance test Lead Cnsultant Capgemini Financial Services USA jeevakarthik@gmail.cm Abstract Websites and web/mbile applicatins have becme

More information

Oracle Social Marketing Professional Services Descriptions. July 23, 2015

Oracle Social Marketing Professional Services Descriptions. July 23, 2015 Oracle Scial Marketing Prfessinal Services Descriptins July 23, 2015 TABLE OF CONTENTS ORACLE SOCIAL MARKETING: ONE-TIME SET-UP & TRAINING 2 SOCIAL MARKETING CONSULTING PACKAGE, LITE MID MARKET 2 SOCIAL

More information

TrustED Briefing Series:

TrustED Briefing Series: TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers

More information

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid

More information