1 MI-Connection Business Solutions TM BUSINESS SOLUTIONS
2 THANK YOU FOR CHOOSING MI-CONNECTION BUSINESS SOLUTIONS FOR YOUR BUSINESS COMMUNICATION NEEDS. This introductory booklet is designed to give you general information about MI-Connection Business Solutions Services and help answer basic questions you may have about your new services. This packet is a convenient resource and we hope you will take a moment to look it over and keep it as a handy reference guide. If you have any questions or would like additional information about your services, our customer service telephone numbers are listed on the CONTACT INFORMATION page on the inside back cover of this booklet. Again, thank you for choosing MI-Connection Business Solutions. We look forward to having you as a part of the MI-Connection family for many years to come. Alan Hall, General Manager MI-Connection
3 Video and Music Services DIGITAL CABLE Enhanced programming with more than 300 channels of entertainment options. Digital Cable is much more than additional channels. It turns your business into a sophisticated news and entertainment center. More choice with over 300 channels Ultra-clear digital picture and CD-quality sound Easy-to-use Interactive Guide High-Definition Channels 45 channels of Music Choice MUSIC Set the tone and mood for your business with 45 channels of CD-quality digital music with no commercial interruptions 24 hours a day. No separate ASCAP or BMI programming fees Choices include New Releases, Sounds of the Season, Oldies, Jazz, Country, Rock, Christian, R&B and many more.
4 Business Internet and Data Solutions FLEXIBLE OPTIONS MI-Connection s Hybrid Fiber Coax network delivers the performance and reliability every business needs. Whichever service tier you select and no matter what size your organization is you get dependable broadband solutions that let you access, download and transfer data with confidence. With MI-Connection s Business Internet and Data Solutions you get: Always-on, high-speed Internet access up to 100 times faster than dial-up modems with much larger capacity for instant downloads Locally owned with customer and technical support in your own backyard 24 X 7 Business Class Support - one number for local service and support Unlike DSL, speed doesn t drop over distance Reliable, responsive, fast and secure Bandwidth Speeds Available: 4Mg X 512K 4Mg X 768K 4Mg X1Mg 4Mg X 2Mg 6Mg X 1Mg 6Mg X 2Mg 8Mg X 1Mg 8Mg X 2Mg 8Mg X3Mg 10Mg X 3Mg 12Mg X 3Mg 16Mg X 3Mg 10Mg X 5Mg 20Mg X 5Mg 10Mg X 10Mg 20Mg X 10Mg 20Mg X 20Mg Static IP Addresses Available
5 Business Internet and Data Solutions TROUBLESHOOTING If you are experiencing trouble with your Internet service, use the following troubleshooting tips to try and fix the problem yourself. CHECKING YOUR MODEM CONNECTION Lights on the front of your Internet modem are illuminated to indicate the modem is functioning properly. Use the Lights/Indications chart below to identify these lights and what they mean. LIGHTS Power Cable or Sync PC or Link Data, Activity or Traffic INDICATION Steady green means modem is on. Steady green means modem is connected to the cable Internet network. No light means there is no cable connection. Steady green means connection to computer is working. No light means the computer is turned off or not connected to the modem. Flashing or blinking green means data is flowing to/from the modem. CONFIRM THE CABLE SIGNAL If you have cable television service, you can confirm that your cable signal is active by checking to see if your cable channels are coming in clear. POWER CYCLE (RESET) YOUR MODEM Given that your modem is always on, network maintenance or electrical storms can sometimes cause modem errors. Over 90% of the time, resetting your modem can clear these errors. To reset the modem, simply unplug your cable modem, wait 30 to 45 seconds and plug it back in. If you still experience problems, call our technical support number at
6 Voice & Advanced Telephone Services VOICE SERVICE We understand that each business has its own unique needs when it comes to phone service plans. We tailor each Voice Solution to provide you the best plan for your business. TWO CALLING PLANS AVAILABLE: Unlimited Local Calling with 17 calling features Unlimited Local, In-State and Long Distance Calling within the United States, Canada, Puerto Rico, U.S. and other select territories with 17 calling features and Voice Mailbox and built-in battery back-up ADVANCED PHONE SYSTEMS MI-Connection is proud to partner with Allworx to provide award-winning IP server-based phone systems. Whether your business has 5 employees at a single site or 100 plus employees at multiple sites, traditional phone lines, VoIP, T1 or T1/PRI, Allworx has a communication solution designed for you. Allworx Advanced Feature options include: Call Assistant Call Queuing Group Calendaring Conference Center Internet Call Access Virtual Private Network
7 Voice & Advanced Telephone Services CALLING FEATURES GUIDE CALLER ID This service displays the name of the incoming caller on your phone if your phone has a Caller Display screen or Caller Display unit. Caller ID is a built-in feature with our Voice Service and does not require activation. CALL WAITING This service notifies you that a second call is on the line and allows you to switch between calls. You are notified by a tone when a call is waiting. Press flash-hook to swap between calls. Call Waiting is a built-in feature with our Voice Service and does not require activation. SPEED CALLING Speed Calling allows you to call frequently called numbers using a one-digit short code ranging from 2-9, or two-digit short code ranging from To configure speed calling: Press *74 for 1-digit short codes, or *75 for 2-digit short codes and listen for a stutter tone. Enter the short code followed immediately by the number that will be speed dialed and wait for a confirmation tone. CALL FORWARDING This service allows you to forward incoming calls to an alternate number. Options include Selective Call Forwarding, Busy Call Forwarding, and Unconditional Call Forwarding. Selective Call Forwarding - This service allows you to select a list of phone numbers whose calls will automatically be forwarded to another number. To configure Selective Call Forwarding, press *63 on your phone and follow the voice prompts.
8 Voice & Advanced Telephone Services CALLING FEATURES GUIDE (CONTINUED) Busy Call Forwarding - This service forwards incoming calls to an alternative number only when your line is busy. To configure Busy Call Forwarding: Press *90 and wait for a confirmation tone. Enter the number to forward calls to. Press *91 to disable Busy Call Forwarding. If call is not answered, hang up and repeat the process. Unconditional Call Forwarding - This service forwards all incoming calls to an alternative number, without ringing your phone first. To configure Unconditional Call Forwarding: Press *72 and wait for a confirmation tone. Enter the number to forward calls to. Press *73 to disable Unconditional Call Forwarding. If call is not answered, hang up and repeat the process. ANONYMOUS CALL REJECTION This service automatically rejects all calls from withheld numbers. Press *77 to enable Anonymous Call Rejection. Press *87 to disable Anonymous Call Rejection. SELECTIVE CALL REJECTION This service allows you to select a list of numbers from which incoming calls are to be rejected. To configure Selective Call Rejection via the Screen List Editing menu on your phone, press *60 and follow the voice prompts.
9 Voice & Advanced Telephone Services CALLING FEATURES GUIDE (CONTINUED) 3-WAY CALLING This service allows you to call another party during an existing call and add this party to the call, creating a three-way conversation. To add a third party to an active call, flashhook and then dial the third party s number. If the third party answers, flash-hook again to add both of you to the original call, connecting all three parties. If the third party does not answer or their line is busy, flashhook twice to rejoin the original call. CALL BLOCKING This service allows you to block outgoing calls of certain types of numbers from your line. The types of calls that can be blocked are International calls, Operator calls and Directory calls. To enable Call Blocking: All calls except emergency calls, press *341 International calls, press *343 Operator calls, press *344 To disable Call Blocking: All calls except emergency calls, press *351 International calls, press *353 Operator calls, press *354 ADD VOICE MAIL FOR $3.95 PER MONTH This service enables callers to leave messages on your line. The access number is *15. This is the code you dial in order to access your mailbox or leave messages for other people. The default PIN is You will be prompted to change your PIN. Once access is completed the voice mail system will provide verbal instructions. You can access your Voice Mail remotely by dialing
10 GET MORE FOR LESS WHEN YOU BUNDLE AND SAVE! Manage your growth successfully, save money and future-proof your business with MI-Connection s complete suite of business communication services. Always-on Internet solutions Business-rich voice services Cable TV and music solutions for business One provider, one bill from one trusted source Local 24/7 service and support Call to speak with one of our Business Solutions Specialists and see how you can save 20% every month with our Business Bundle!
11 CONTACT INFORMATION CUSTOMER SERVICE HOURS: Monday - Friday 8 a.m. - 6 p.m. Saturday 8:30 a.m p.m. PHONE NUMBERS: and WEBSITE: TECHNICAL SUPPORT HOURS: Technical Support is offered 24 hours a day, 7 days a week. PHONE NUMBER : ONLINE: BILLING INQUIRIES & PAYMENT PHONE NUMBER : PAY ONLINE: PAYMENT LOCATIONS: Main Office: 435 South Broad Street Mooresville, NC Payments can also be made at the following BB&T Branches: Mooresville Main Branch 225 N. Main Street Cornelius Branch Catawba Avenue Davidson Branch 137 N. Main Street
12 TM BUSINESS SOLUTIONS 435 South Broad Street Mooresville, NC
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