Manufacturing Consulting. Turning strategy into reality

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1 Manufacturing Consulting Turning strategy into reality

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3 What We Can Do For You As a leading provider of Business & IT Consulting, NTT DATA offers: Consulting services that span the entire value chain and include every business process. From high-level strategic concepts to designing processes that deliver long-term efficiency into the enterprise, mapping business processes to IT, and keeping IT systems running securely, NTT DATA can take care of every aspect of your project. Over 40 years of experience providing expertise to manufacturing industries. NTT DATA has the breadth and depth of expertise in both consulting and IT to successfully deliver even the most challenging of projects. We make your challenges our own, always striving to exceed expectations. And we are there for your organization in the long term. Your Benefits Enterprises in automotive and manufacturing, aerospace and defence work with NTT DATA for many reasons notably because: NTT DATA takes a hands-on approach, working with what is already there to deliver solutions designed around your needs and objectives. NTT DATA takes outcomes into action, working alongside you to ensure strategies and concepts are implemented efficiently and well. As a Global IT Innovator, NTT DATA is the innovation partner of choice, combining global reach with local availability and direct access to innovation centres. Five Reasons to Choose NTT DATA Beliefs and values. NTT DATA s value system and Japanese heritage mean that a focus on quality and innovation is hardwired into our culture. Building long-term relationships with our customers is key to the way NTT DATA does business. Success-driven teams. Our teams consist of experts in their fields, with business consultants working alongside IT architects and cloud specialists. People pull together as a team, trust each other and treat each other fairly and that drives success. We put ourselves in our customers position, and understand what matters to you. We speak your language and view the world through your eyes. Global network of experts. We belong to the NTT Group, a world-leading telecommunications group with over 240,000 employees, and a provider of infrastructure, communication, mobility and IT services worldwide. Our customers reap the benefits of this global knowledge base. Presence in all markets. NTT DATA competence centres for automotive and manufacturing in Asia, USA and Europe support major manufacturers on every continent. 3

4 The NTT DATA professionals work alongside their customers. Their expertise in project management has delivered sustainable value to our project planning and steering processes. Peter Bergmann, Océ Printing Systems GmbH

5 Our services. Manufacturing, automotive, aerospace and defence are challenging, fast-paced industries. To support our customers excel in highly competitive markets, NTT DATA provides services at every stage of the value added chain from scoping out high-level strategy to building efficiency into business processes and IT systems, and taking care of productive system operation and maintenance. Business & IT Consulting Customer Management... P. 7 Product Lifecycle Management & Manufacturing Execution System... P. 9 Finance Transformation... P. 11 Human Resource Services... P. 13 Supply Chain Management... P. 15 Business Intelligence, Analytics & Big Data... P. 17 i-mobility... P. 19 Application Management Services... P. 21 Embedded & Real Time Solutions... P. 23 5

6 NTT DATA is a consultancy partner with an uncompromising focus on practicability. The team members were soon up to speed with our processes and able to work independently, communicating clearly with internal and external stakeholders at every stage what they were doing and why, which ensured great confidence in NTT DATA and our joint projects. Projects were implemented quickly and successfully, enabling Hyundai to realize workable solutions within a short timeframe. Sven Wetzel, Hyundai Motor Europe

7 Customer Management. Inspiring customers. Building long-term, profitable relationships with your customers means communicating with people as individuals, providing a compelling experience with excellent service. However, the rules of the game are changing. Customer relationships the 21st-century way demand an even more differentiated and customer centred approach to each customer encounter in terms of what strategy to pursue, how to communicate, and through which channels. These fresh approaches to engaging with customers are also changing business processes, organizational systems and IT. But you don t have to go it alone. NTT DATA can support you with every stage of this transformation from the high-level strategic concept to taking solutions into practice. And always with measurable results. Digital Marketing Traditional offline marketing is losing significance, giving way to new forms of digital communication. NTT DATA helps you plan, design and implement your digital communication, from a full-scale web presence to a mobile app. The focus is on delivering a consistent experience to customers across all channels, while also ensuring your company can rely on integrated architectures, easy maintenance and customizing, plus sophisticated analytics. For example, NTT DATA has set new standards with a global digital platform for BMW, which integrates the web front-end with customer data, marketing and CRM processes. It is a success story in terms of strategy, implementation and results. Multichannel Customer Relationship Management CRM is social. Customers communicate about brands and products through different channels, and are increasingly willing to contribute value-adding input. NTT DATA can support you develop and introduce an effective multichannel CRM strategy, and roll out standard CRM software or a bespoke solution. Thanks to our international kernel approach, you benefit from substantial cost savings and flexibility, and have your system up and running quickly. E-commerce With profit margins narrower than ever, and with rising global competition, manufacturers are forced to move to new paradigms if they wish to access more profitable business segments. Complementing and enriching the traditional B2B sales model, one of these changes is the need to engage directly in a dialog with consumers. NTT DATA has the cross-disciplinary expertise in e-commerce business process design, change management and technology to navigate through these challenges, helping you craft a unique online experience to inform and entertain users and customers, with a superior online shopping experience that also includes product customization. NTT DATA simplifies complexity, with an end-toend approach that makes a meaningful impact on your business, supporting you achieve and exceed challenging objectives. After Sales & Service How customers perceive a brand depends on their experience in after sales & service. To help you keep your customers loyal, NTT DATA works with you to raise your service efficiency and identify potential areas of profitability with business processes and solutions that make certain there is an integrated flow of information between manufacturers, dealers and customers. For example, NTT DATA has brainstormed future service scenarios for an automotive OEM, examining both the manufacturer and customer perspectives, and used these scenarios to derive ideas on what sort of requirements the business processes and system environments will be expected to fulfil in the future. Sales Effectiveness The world of sales is changing. With enterprises working to differentiate themselves from competitors and keep pace with fast-changing customer expectations, many are looking to new channels for selling and new formats for distribution. With our innovative big-picture consulting approach, NTT DATA can deliver an integrated solution that covers all stages of the sales process, all formats and channels, IT systems as well as techniques for filtering leads. NTT DATA speaks the sales people s language, which gets people on side for a fresh approach quickly. 7

8 The three main fields in PLM development are systems engineering, collaborative engineering and the use of weak or unstructured data with web 2.0 and knowledge management technologies. JT is going to play an important role in collaborative engineering. Prof. Alfred Katzenbach, Katzenbach Executive Consulting (Former Director Information Technology Management, Research & Development, Daimler AG)

9 Product Lifecycle Management & Manufacturing Execution System. Managing innovations. NTT DATA offers reliable, end-to-end consultancy services for product lifecycle management (PLM). Managing product lifecycles the right way is key to successfully meeting two of the major challenges ahead in manufacturing: how to install the right system engineering concepts for developing sophisticated mechatronic products, and how to put the right process and IT architecture in place to power collaborative engineering environments worldwide. We work with you to devise the right strategy and business processes for your needs in a PLM solution using standard or bespoke software. Innovation Management & Strategy Consulting Get the PLM strategy right, and you have the basis for fully integrated business processes, from the initial product drafting stage right through to customer service. You also reduce your time to market. Océ Printing Systems is just one of the organizations to benefit from our expertise NTT DATA helped Océ to derive a workable PLM strategy from their overarching corporate strategy, and build their PLM roadmap. Process- & Architecture Consulting Highly integrated processes are underpinned by best-in-class technologies and integrated systems. With an IT solution designed and implemented by NTT DATA, you can rely on systems and technologies that deliver optimal support to your business. NTT DATA has already supported several automotive OEMs establish and expand international locations and joint ventures for vehicle development in China, introducing new development processes and methods, and integrating fresh IT solutions with the systems already in place. With over 15 years of experience providing hands-on expertise to manufacturing companies, NTT DATA knows its way about all the main areas in PLM: sales & order management, production management planning, scheduling & control, stockyard management & material requirements, quality management, shipping management and data warehousing, as well as integration with higher-level processes (ERP and PLM). Clients benefit from our experience with other projects for example, a long-term cooperation with a leading MES (Manufacturing Execution System) solution provider gives us in-depth practical expertise in ISA-95-based enterprise & control system integration. Solution Design, Implementation & System Integration Organizations looking to optimize their engineering processes and get the right IT solutions in place can t afford to make mistakes. With our business process and IT expertise, NTT DATA develops solutions which are easy to maintain, easy to roll out, and which delight and inspire users all of which translates into low total cost of ownership for your organization. Our clients benefit from our partnerships with leading PLM providers such as Siemens PLM, Dassault Systèmes and PTC, or can choose to have a bespoke solution developed by our software engineers. The outcome is in every case a PLM solution which is designed around your requirements, with NTT DATA your one-stop source for every aspect of the PLM system, including migration, testing and training. With our experience with Siemens MES, NTT DATA can also help design, test and implement MES solutions, including challenging configuration and customizing options. NTT DATA brings expertise in aerospace and automotive to bear on your projects, providing valuable support in user acceptance testing (for both suppliers and customers) and in rollout (project management to deployment). Application Management Services If a system is to be operated and maintained successfully, factors such as user acceptance and low total cost of ownership have to be designed into the solution right from the start, by prototyping and feasibility. One company to benefit from NTT DATA s application management services is Bosch Siemens Appliances, where NTT DATA optimized product lifecycle management by adding systems for PLM application monitoring, opening up new pathways for introducing next-generation PLM systems. 9

10 The IFT rollout to Italy can be viewed as a benchmark for SAP rollouts. The project members accomplished goals with consummate professionalism, bridging differences between cultures and getting all the stakeholders pulling together as one team. Frank Lenzer, BMW Group

11 Finance Transformation. Managing complex challenges successfully. With a raft of new national and international challenges to deal with, the roles and responsibilities of CFOs are transforming beyond recognition. Apart from financial risk management and conventional accounting, CFOs are called upon to comply with more stringent transparency demands owing to regulatory requirements, and accommodate progress in technology as well as increased standardization of accounting principles. Applying the NTT DATA transformation approach, CFOs can successfully manage the complex challenges of a fast-changing financial environment, and implement an effective and sustainable strategy from developing the overall direction, working on methods and processes, and implementing SAP finance solutions, treasury and customs. Corporate Treasury In corporate treasury, it is vital to take good decisions fast, and to know the decision is sound. Getting this right is a challenge for treasurers. With secure, automated cash management, the ability to obtain cash positions in real-time as well as drill down the information, you can raise security and gain control. And the move to automation means integrating your execution systems with banks to process payments securely and fully digitally. NTT DATA supports your organization establish and expand efficient treasury management, enabling you to operate effectively in a complex regulatory environment, to identify finance and commodity risks while they are still on the horizon, and to manage such risks effectively. For example, NTT DATA develops dashboard solutions to give you at-a-glance control of cash management. Finance Integration & Organization In alignment with our client s strategic direction, NTT DATA develops concepts to raise efficiency and effectiveness in finance. We partner with our client to refine accounting and financial statement processes, integrate them into the finance supply chain, and implement IT-assisted parallel accounting. NTT DATA also designs financial templates that can be used throughout the entire corporate group, and integrates them into procurement and logistics systems and other relevant processes in compliance with regulatory requirements. We can also implement systems for accounting and risk management with full IAS/IFRS compliance, creating an integrated platform of functionality for treasury and accounting. Global Trade Management Given the notorious complexity of customs and foreign trade processes, it s good to have a partner with the expertise to optimize processes and resolve any operating-level issues. Our customs experts support you put in place the organizational structures to handle customs, export controls and foreign trade, with due regard to corporate functions at both strategic and operating level. You can also outsource your entire customs handling to us. For example, NTT DATA have optimized customs processes for a leading international automaker, consolidated IT infrastructure for the foreign trade division, and also now take care of the organization s entire customs handling. 11

12 We worked with highly professional consultants from NTT DATA. Not only were they experts in their field, they were also able to motivate staff to engage effectively with the project. Paolo Musante, Managing Director of TRUMPF Homberger

13 Human Resource Services. Securing innovations by managing talent. To keep companies growing successfully, Human Resource management is playing an increasingly strategic role, contributing actively to the business, and raising its own value-added. In the war for talent, it s vital for HR and the organization as a whole to consider employer branding, provide people with an environment in which they can learn and develop professionally, and have the methodologies, policies and processes in place to ensure people can share and grow knowledge. With services that include corporate development, professional and personal development, communication and payroll management, NTT DATA is supporting the transformation of the HR function into an important agent of change. Stategy The overall HR strategy acts as a blueprint for HR activities in the organization, addressing fundamental issues of HR management, organizational structures, payroll, reporting models, employee and manager self-service. NTT DATA supports your organisation in defining the global template models to underpin enterprise HR solutions. Using SAP-based employee & manager self-service portals, your organization can enable HR departments, staff and managers to communicate more effectively, while minimizing and automating the administrative workload. Behind the scenes, the Business Warehouse (SAP BW) helps facilitate decision making. With our products, you can achieve faster time to productivity, reduce maintenance cost, facilitate user access or simply add functions that are not present in standard SAP functionalities. People Any organization that wants to stay competitive and innovative needs to manage its human assets with a view to the future. Our SAP-based and bespoke solutions deliver the HR services to help you stay ahead for example administration and payroll, talent management, portals for specific target audiences (managers, employees, recruitment), as well as occupational health management. With a talent management initiative, for example, we support our clients in attracting, managing and retaining talent, particularly in cross-cultural environments. You can also share knowledge more effectively, compare profiles, develop career plans for staff, keep teams mobile and ensure that HR plays an effective role in enterprise transformation efforts. Our talent management solutions work with personal development projects in SAP HCM, including competence models, job descriptions, appraisals, trainings etc. as well as erecruiting and elearning projects. Global Solution Global SAP HCM implementations are typically initiated in an effort to replace country-specific HR and payroll systems with a single SAP platform. The objective is to keep business processes in alignment global or country-specific and retire legacy HR and payroll systems. To reinforce the role of HR in the organization s business strategy, NTT DATA works with you to make these challenging projects a success, pulling together all the activities (such as working out strategies for change and talent management, defining HR business processes, and maintaining SAP HCM (High Performance Centres) modules). A case in point: we developed and implemented a global solution for a manufacturing client to establish unified processes and enable people all over the world to quickly pull up comparative data when needed. Due consideration was given to both local and global needs (adapting processes in each country where the group is present, while also ensuring core overall processes were implemented consistently, with effective management of global resources). The project also included maintenance and integration of other HR and payroll solutions, which resulted in better ROI and more effective allocation of working hours. The SAP applications have also enabled the group to standardize HR management data and structures. 13

14 The initial project phase was like doing open-heart surgery on several patients at once! Thanks to the clarity of the migration concept and the quality cooperation with NTT DATA, we were able to complete the migration over single weekend without losing a single location! Joachim Clemens-Stolbrink, CIO of FANUC EUROPE GmbH

15 Supply Chain Management. Managing process chains the smart way. Logistics managers are under pressure to reduce lead times, squeeze maximum efficiency from available capacity, and ensure as little of the organization s capital as possible is tied up in inventory. Without integrated process chains for sourcing and procurement, inbound & outbound logistics, warehouse management and transportation also in international networks the organization will inevitably underperform. NTT DATA can help with innovative and integrated solutions at every stage of the process chain, from designing and developing strategy, implementing business processes, and running and maintaining supply chain systems. Solutions Organizations have to respond quickly when markets suddenly start asking for something different. NTT DATA supports you in putting the foundations in place to keep your response agile. Following analysis of your supply chain supplier management, internal material flows, warehouse and transport management we help you design and introduce innovative processes, using SAP logistics applications and bespoke solutions to map your precise circumstances. For instance, using SAP Warehouse Management, planning and optimization solutions (SAP WM/EWM), NTT DATA has supported an automotive OEM optimize parts warehousing and distribution in several countries; we have also optimized production planning, scheduling and procurement for the final-assembly line of an aircraft manufacturer (SAP APO and EWM). Strategy & Design To be effective, a supply chain depends on business processes, people and systems all interacting smoothly. NTT DATA works with you to investigate the maturity of your supply chain and is also identifying opportunities to make qualitative and quantitative improvements to the value chain. You receive a structured analysis of the situation at present, plus possible solution pathways and an assessment of the risks associated with any subsequent change project. For example, NTT DATA has successfully relocated a production facility of a global automaker to an international provider. By integrating this additional capacity, the automaker can eliminate choke points in production at busy times, and is also prepared for future demand. Working with the manufacturer, NTT DATA conducted an integrated SCM analysis, supported the designing of the strategy for implementing the changes, and closely monitored activities as the steps were taken into action. As a result, the automaker has achieved substantial increase in sales revenues. Application Management Services With application management services, NTT DATA advises customers on the best IT service management processes to suit their needs, and helps effect any changes needed. Our experienced ITIL and ISO 2000 experts work with customers to establish practicable IT service management systems, including transition, rollout, basic operation, running applications, plus maintenance and evolutionary development of the supply chain. We are also able to offer nearshore and offshore solutions as well as on-site. One of our customers now benefits from NTT DATA-introduced application management with on-site operation of a SRM application, maintenance, as well as its evolutionary development. 15

16 Using a BI tool developed by NTT DATA, we ve standardized our procurement controlling all over the world. With daily price data, including commodity and foreign exchange analysis, we have a clear statement of accounts every day, with up-to-date procurement figures for the entire year. This is a major help in actioning our procurement strategies. Alexander Scholz, BMW Group

17 Business Intelligence, Analytics & Big Data. Knowledge-driven competitive advantage. If you d like to generate new insights out of source data that you already have, it s time to look at Business Intelligence (BI). BI puts your data to work delivering meaningful insights in the right place, at the right time. BI solutions from NTT DATA give you a big-picture view across all your enterprise processes. So that when you take an important decision, it will be an informed one. A decision based on detailed information, not gut feeling. Strategy, Governance & Architecture NTT DATA advises you on designing and rolling out your BI strategy, also providing valuable support on key topics such as data governance. Since NTT DATA partners with leading software companies such as Microsoft, Cognos, Informatica, QlikTech/QlikView and SAP, you have a superb choice of tools for your BI platform. To give just one example, we have worked with an international plant construction company to develop a roadmap for optimizing the entire enterprise data warehouse architecture. The new structure keeps the BI environment easy to use and easy to maintain going forward, with permanent savings on research and costs. Planning, Reporting & Analysis Getting a BI tool to deliver the intelligence you need requires the right framework for planning, reporting and analysis. NTT DATA makes your project a success: with our agile project management, testing and data quality management. In one of our projects for a worldleading automotive manufacturer, NTT DATA delivered an extensive financial planning solution which has aligned processes within the organization and set consistent target metrics. As a result, the premium OEM is able to take strategic-level decisions more quickly. Operations & Maintenance of BI Platforms We don t leave you to manage alone once the BI environment is up and running. Instead, you can count on full business support, with a second-level and third-level hotline and expert assistance from our application management team. And this support and expertise is available worldwide on-site or through offshore or nearshore teams. For example, NTT DATA runs the BI user helpdesk for a premium automotive manufacturer, taking care of over 10,000 users 24/7 in an extensive multiplatform BI landscape. Big Data, In Memory BI & Analytics Turning data into intelligence is a key challenge in any competitive environment what matters is the ability to extract valuable information from vast libraries of data, use these insights to pinpoint trends, and respond to opportunities and challenges faster than your competitors. By applying analytics to Big Data with NTT DATA, you can dynamically analyze your data and gain real-time insights for your decisions. For example, our BICLAVIS Business Analytics Framework is deployed in a dynamic transport information system. Traffic data collected from various street-level sensors is used to collect real-time road data, control signals and speed traffic flow. Car navigation systems and information boards also serve to deliver information directly to drivers, warning them of an accident or traffic gridlock ahead, for example. As a result, driving time is much shorter, with a substantial decrease in emissions. 17

18 Mobility is on the verge of transformative change. The research project emorail is impressive testimony of how perfect coordination can create a win-win situation. Newspaper article in Austrian daily Der Standard about the project emorail on August 25th, 2012

19 i-mobility. The future mobility concepts. Mobility is about more than the physical movement of people and vehicles. It s also about the availability of information and services. People increasingly expect their favoured brands to provide smart networks through which they can communicate with their peers or the brand itself. They also expect innovative services and a business model that delivers genuine value. To delight your customers, it is essential to analyze and continuously improve business models, and make certain you have the right technology underpinning your business. NTT DATA can support you do this. i-mobility Maturity Model Is there a feasible business model for an app which visualizes a product and its features, a connection to submit a product s status, or a market place for mobility services? What steps have to be taken? With our unique maturity model, NTT DATA examines the processes, organizational structures and technical systems, focusing on their mobility readiness, and identifies points requiring further action to realize i-mobility opportunities. Connectivity & Service Management In our always-on world, people want to stay connected. Our customers create new services using our exclusive mobile apps and high-performance back-end systems. One of our projects, for example, enabled a leading German automaker to enhance driver convenience and safety by using a connected solution to remotely read vehicle data. Mobility Services NTT DATA advises clients on ways to integrate products and services into existing mobility packages, and design new business models. Our pilot project for the Austrian railway, called emorail, offers travellers a fresh approach to planning their daily commute: an integrated mobility platform which combines car and bike sharing services with public transport. Mobility Platforms As well as developing mobility platforms, NTT DATA also helps clients get the appropriate interfaces in place for effective communication in back-end and front-end systems. Mobility providers have a platform to offer their services, and benefit from access to a network with vast numbers of potential customers. As a global company, NTT DATA can provide a worldwide network to roll out mobility services and platforms efficiently and reliably. NTT DATA also uses a widespread Mobile Enterprise Application Platform (MEAP), which ensures our clients have affordable mobile compatibility right away. 19

20 NTT DATA is a strategic partner in one of our most important business application areas. We rate NTT DATA as a reliable partner with committed, professional consultants and also appreciate their global network and knowledge base. This consistently adds value to the work we do. Klaus Glatz, CIO of Andritz Inc.

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