Internet Dedicated Fast Ethernet

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1 Available Services under DIR Contract No. DIR-TEX-AN-NG-CTSA-010 Internet Services Internet Dedicated Internet Dedicated Ethernet Internet Dedicated Fast Ethernet Internet Dedicated Fast Ethernet Internet Dedicated Managed IP VPN Dedicated SOHO Services Internet Cable Internet DSL Office & Solo Internet Satellite Enterprise & Office IP-VPN Broadband Managed PBX and VoIP Services Hosted IP Centrex IP Flexible T1 (IPFT1) IP Integrated Access (IPIA) IP Trunking (IPT) Internet Services Internet Dedicated Internet Dedicated offers permanently open, high bandwidth, dedicated connections to Verizon's global IP network via a wide range of access circuits: T1 to OC-192 in the U.S. E1 to 10GigE in EMEA E1/T1 to 1000 Mbps (GigE) in Asia-Pacific E1/T1 to 100 Mbps in Latin America Internet Dedicated offers a standard IP service package that includes domain names, DNS, news, IPv4 and IPv6 addresses, and service level agreements, as well as 24x7 monitoring. Internet Dedicated - Ethernet Internet Dedicated - Ethernet (IDE) leverages Verizon - Ethernet Access (EA) network to deliver Ethernet access from the customer's location to our global Internet network at speeds ranging from Mbps. Internet Dedicated Ethernet provides a flexible and scalable connection that eliminates the capacity bottleneck with the traditional local loop. Internet Dedicated - Ethernet is available with both flat and usage based billing: Usage: Burstable Select Flat Rate: Tiered (up to full IP Port speed) Internet Dedicated Fast Ethernet

2 Internet Dedicated - Fast Ethernet Port Only uses established Ethernet technology to enable a local connection between the customer's router and a Verizon IP hub. Fast Ethernet Port Only is for customers collocated within the same building as a Verizon IP hub and supported Fast Ethernet hub sites, including many of the Verizon Advanced Data Centers, Equinix, and Switch and Data third-party collocation centers, plus other select "Telco hotels." The service is positioned for the customer who wants an in-building Ethernet connection to Verizon's IP hub, but requires less bandwidth than Internet Dedicated - GigE Port Only provides. Internet Dedicated - Fast Ethernet Port Only offers Internet access at speeds of Mbps with IPv4 or tunneled IPv6 addressing. With the Fast Ethernet Port Only range of bandwidth offerings, customers experience a flexible and seamless broadband bridge that breaks the capacity bottleneck in the local loop. Internet Dedicated - Fast Ethernet Port Only is currently available in two product editions: Burstable Select The Burstable Select edition is a usage-based billing model, which has a monthly recurring charge (MRC) for commitment and per-mbps charge for overage. Tiered The Tiered edition is for customers who need fixed Internet bandwidth at a set monthly price. It provides capped service at the bandwidth level the customer needs. Internet Dedicated GigE Port Only The Internet Dedicated - GigE Port Only service is a dedicated point-to-point Internet access product based on the IEEE 802.3z Gigabit Ethernet standard. 10 GigE Port Only service is a dedicated Internet access product utilizing intra-building connectivity based on the IEEE 802.3ae 10Gigabit Ethernet standard. These provide intra-building connectivity designed for Net-centric companies that require Ethernet hand-offs within the telco facilities containing the GigE or 10 GigE qualified hub. This service can only be provisioned within the building. There is no local loop; only single-mode fiber runs/cross-connects are required to complete the connection. Internet Dedicated - GigE Port Only Services, including 10GigE Port Only speeds, support both IPv4 & IPv6 addressing. The following are specific GigE/10 GigEPort Only products for Verizon customers: (GigE Only) Burstable Provides the customer with a direct connection to Verizon's IP network via Gigabit Ethernet technology and offers a full GigE (1,000 Mbps) connection. Burstable Select Provides the customer with a full GigE circuit while charging for the amount of bandwidth used on a sustained level (95th percentile). GigE Tiered Provides fixed Internet bandwidth at a set monthly price. It provides capped service at the level the customer requires via GigE or 10 GigE Ethernet technology. Price Protected Allows the customer to connect to the network via full rate GigE or 10 GigE Ethernet technology. Double/Diverse The Double product is designed to accommodate customers whose primary concern is additional bandwidth. The Diverse product is designed to accommodate those customers whose primary concern is for redundancy. Shadow Provides the customer with a sound back-up solution for mission-critical Internet applications. If the primary connection is unable to pass packets, the Shadow connection automatically takes over. Internet Dedicated Managed

3 Fast, dependable Internet connectivity is crucial for almost all companies competing in today's world. More and more, critical activities such as buying, selling, communicating, and caring for customers are conducted online. An Internet outage of any length impacts the business negatively and incurs cost. Today's companies may have the expertise needed to ensure "always-on" Internet connectivity, but lack the headcount to staff such a role. Other companies may have enough personnel, but lack the expertise. Either way, a "do-it-yourself" approach to ensuring reliable connectivity can be challenging. Internet Dedicated Managed is a comprehensive management solution available to locally sold Internet Dedicated customers. Customers can purchase a base-level offering that delivers customer premises equipment (CPE), Internet Dedicated, and management services. Together, these elements form a reliable, SLA-backed solution for companies that depend on Internet access, but lack the skill or the headcount or both to deliver and sustain such connectivity. At any time customers can order value-add services based on capabilities of the CPE to be managed. Internet Dedicated Managed supports the business services needs of customers by: Providing secure, reliable, and managed Internet access Offering comprehensive SLAs and Concord reporting Allowing customers to leverage web-based solutions and connectivity to their strategic business partners IP VPN Dedicated IP VPN Dedicated is a virtual private network (VPN) solution that provides secure, encrypted connectivity between customer locations. IP VPN Dedicated utilizes the Public IP network with standards-based encryption and world-class Managed customer premises equipment (CPE) to create seamless, secure data transport between the customer's remote sites. IP VPN Dedicated is available in 37 countries serviced by Verizon s Global IP network, as well as over 100 countries outside of Verizon s footprint. Outside of the Verizon footprint, IP VPN Dedicated is offered as VPN Management-only service. IP VPN Dedicated requires fully-managed VPN equipment developed by Cisco and uses an IP Security (IPSec) encryption standard for secure, private communications. CPE provided by Verizon Business represents world-class technology, with extensible feature sets allowing future services to be layered on installed platforms as those services are brought to market. This product can also be integrated with other IP-based product offerings to provide customers with a complete solution for their data networking, Internet access, and network security requirements. By selecting the fully managed IP VPN solution, customers outsource provisioning, monitoring, and management to Verizon Business, backed by Verizon Business s Service Level Agreements. SOHO Services Internet Cable Internet Cable service delivers public IP access using cable technology. The IP service is provided by Verizon s cable partners in their respective areas of service. Verizon's Internet Cable uses these specific third-party Internet providers' routers to access the public Internet.

4 Internet Cable uses the same physical infrastructure as cable television. It is similar to Internet DSL where the existing infrastructure supports new technology by using different termination equipment. Cable technology is different from DSL in that it is not subject to the same FCC regulations. Cable companies are not required to unbundle their infrastructure and allow other companies to use that cable infrastructure. This service extends Verizon's "one-stop shop" coverage and sales availability of standard broadband Internet access services. Internet DSL Office Internet DSL services provide customers with reliable, high-bandwidth communications using standard copper telephone lines. For remote workers and small branch offices, where leasedline costs would be difficult to justify, DSL enables rich, multi-media communication, including voice, video, and high-speed access to information and corporate LAN resources. Internet DSL - Office services use Symmetric DSL (SDSL & IDSL) technology to deliver a consistent upload and download speed for office and multi-user applications. The circuits are engineered for consistent performance, which is supported by Service Level Agreements (SLAs). Internet DSL - Office is a multi-user business solution, designed to provide customers with a business-class Internet DSL service using DSL local loop technology as the last mile to deliver access to Verizon's public IP backbone. The service offers a DSL router, multiple static IP addresses, domain name registration and DNS services, multiple bandwidth options, as well as other features to help tailor the service to a customer's specific needs. Internet DSL - Office is available with the following speeds and technology options: Internet DSL - Office 128K SDSL & IDSL Internet DSL - Office 192K SDSL Internet DSL - Office 384K SDSL Internet DSL - Office 768K SDSL Internet DSL - Office 1.0M SDSL Internet DSL - Office 1.5M SDSL Internet DSL - Office 2.3M SDSL Internet DSL - Office Enhanced 384K HDSL Internet DSL - Office Enhanced 768K HDSL Internet DSL - Solo Internet DSL - Solo services provide customers with reliable, high-bandwidth communications using standard copper telephone lines. For remote workers and small branch offices, where leased-line costs would be difficult to justify, DSL enables rich, multi-media communication, including voice, video, and high-speed access to information and corporate LAN resources. Internet DSL - Solo products use Asymmetric DSL (ADSL) technology. These services employ line-sharing and dedicated loop technologies for implementation. The line-shared services require a customer to provide a pre-installed ILEC-provided analog voice/pots line for all

5 orders. The line-shared implementations of Internet DSL - Solo are not available on Verizon UNE-P lines and pricing does not include voice line costs. The dedicated line ADSL implementations do not require pre-existing POTS lines. With Verizon's Internet DSL - Solo, multiple locations can be ordered across all ILEC territories from a single provider and all locations can be centrally billed and supported. The Solo services offer a range of speeds, features, and coverage. Features include: CPE (bridges or routers) Static IP addresses and the option to order additional IP addresses Broad nationwide coverage High speed Self-installation kits Verizon Business's Internet DSL - Solo product family consists of the following distinct products, each with different features and restrictions: Internet DSL - Solo 384k Internet DSL - Solo 768k Internet DSL - Solo 1.5M Internet DSL - Solo 3M Internet DSL - Solo 6M Internet DSL - Solo Resale The Verizon Business Internet DSL - Solo services use ADSL, asymmetric DSL, technology which means there are different speeds upstream and downstream. The speeds for the individual services are: Service Speed DSL Solo 384K 608 Kbps down x 128 Kbps up DSL Solo 768K 768 Kbps down x 128 Kbps up DSL Solo 1.5M 1.5 Mbps down x 384 Kbps up DSL Solo Resale 1.5 Mbps down x 128 Kbps up DSL Solo 3M 3.0 Mbps down x 512 Kbps up DSL Solo 3M Resale 3.0 Mbps down x 512 Kbps up DSL Solo 6M 6.0 Mbps down x 768 Kbps up Internet Satellite - Enterprise Internet Satellite - Enterprise provides reliable, high speed broadband solutions via satellite and the Verizon IP backbone. The solutions, called Internet Satellite, Delivered by Tachyon.Net, provide enterprise-grade satellite-based broadband IP service for network redundancy, primary connectivity, and access for temporary or emergency situations. Connecting customers to the Verizon IP network via satellite, Internet Satellite - Enterprise offers: Primary connectivity Back-Up options for redundancy Quick Deploy and Auto Deploy options for emergency and temporary-workplace situations Custom Solutions

6 Internet Satellite - Enterprise offers speeds of up to 2048 Mbps downstream x 512 Kbps upstream, depending on the option selected. Internet Satellite - Enterprise operates similarly to a terrestrial-based network, offering various service levels and bandwidth capabilities for high-data transfer. Internet Satellite - Enterprise offers service level agreements and works well for customers that depend on mission-critical and advanced business applications, including: Citrix (with SSLR enabled) versions 1.8 and newer SAP IMAP and POP3 with SMTP (open standards mail protocol) HTTP (Web browsing) FTP (open standards file transfer application) SSL and application-layer VPN People soft version 6 or newer (Version 7.51.works very well) Others that use TCP to transfer data Oracle Mainframe applications (AS400) Internet Satellite - Enterprise is available in countries where the customer location has a clear view of the Southern sky without obstruction from trees, buildings, mountains, etc., and the customer has roof rights. The fixed CPE for Internet Satellite - Enterprise includes the following: Indoor Unit - Tachyon's indoor unit is a PC enclosure containing a power supply, Pentiumbased motherboard, flash drive, Ethernet card, and satellite modem. Satellite Dish - Tachyon's satellite dish is mounted on a roof, wall, or on the ground, depending on the site characteristics. The dish includes the azimuth-elevation positioner, feed support beam and rods, and a radio unit to transmit and receive data. Radio - The radio used to transmit and receive data via satellite includes an up converter power amplifier, ortho-mode transducer, low-noise block down-converter, and transmit reject filter. Cable - The satellite dish is connected to the indoor unit by two shielded RF coaxial cables, both of which carry signal and power. Internet Satellite Office Verizon's Internet Satellite - Office service, formerly MCI's Internet Broadband Satellite SMB and Office, offers primary broadband connectivity to the Internet, intranet, and corporate LAN for small office environments where terrestrial broadband is not available or not cost-effective. Internet Satellite - Office, delivered by TachyonTM, is designed for small, remote offices of not more than ten users. It offers the following scalable service levels (downstream x upstream): 384 Kbps x 128 Kbps 768 Kbps x 256 Kbps Mbps x 256 Kbps Internet Satellite - Office can be considered a scaled-down version of Internet Satellite - Enterprise, which offers primary connectivity and back-up options for redundancy, as well as a quick deploy option, which can be implemented in emergency situations.

7 Both Internet Satellite - Office and Internet Satellite - Enterprise solutions operate similarly to a terrestrial-based network, offering various service levels and bandwidth capabilities for highdata transfer. Because they come with service guarantees, both products work well for customers that depend on mission-critical and advanced business applications. IP VPN Broadband IP VPN Broadband is a solution for small office applications that require secure WAN access to corporate network resources. The service is a secure and scalable, low-cost solution addressing the communications needs of large companies with hundreds or thousands of remote offices, retail outlets, or telecommuters. The solution allows enterprises to combine remote and dedicated VPN services under one solution, as traveling users can also take advantage of the same IP VPN infrastructure through the use of IPSec-based client software. The service is available for U.S. locations. The managed service provides cost savings related to the following: Reduced infrastructure costs: Through the low cost of broadband access such as DSL and cable, customers can augment and extend private networks at a lower cost. Reduced management and maintenance costs: Allows customers to simplify secure VPN connectivity while providing higher bandwidth to retail and remote sites without additional on-site or off-site technical resources. Increased functionality and service quality protection: Extends the reach and bandwidth of retail and small office/home office (SOHO) sites. Low-cost dial backup for broadband sites offers failover options for retail customers. As part of this solution, customers rent Cisco ISR or ISR G2 CPE, which is managed for the customer for their hub and remote sites. Customers can also purchase Internet DSL Solo or Internet DSL Office to provide broadband access for remote sites. Managed PBX and VoIP Services Hosted IP Centrex Availability Hosted IP Centrex is available in the U.S. with standard Local and Long Distance calling options in 300+ Metropolitan Statistical Areas (MSAs). Key Benefits of Verizon VoIP Cutting costs while boosting performance is at the core of VoIP: Dynamic bandwidth allocation and compression enable more efficient use of the network for voice and data traffic. A full T1 is available for data when needed, while use of compression means more calls can be placed over the same circuit. One network for voice and data makes network management easier. Any number of sites can be accessed from one location via the Internet. Total cost of ownership is reduced, yet administrative and end-user productivity gains can be realized through use of advanced IP features and functionality. Voice and Fax Options

8 Long Distance (LD) Outbound and inbound LD voice and fax services include unlimited calling within the 50 U.S. states. A tiered long distance calling option is also available. Offshore and international calling and inbound toll free are billed at rates published in the Guide. Calling Card and inbound 8XX services are available through a separate agreement. Local Outbound local voice and fax services include unlimited local area calling plus: Directory Assistance and Operator Services Enhanced 911 services access Local Number Management Directory Listing 900/976 Blocking Primary Directory Listing Voic Voic boxes and Direct Inward Dialing (DID) service are offered for an added monthly recurring charge (MRC). Optional Business Voice Network Features Optional business voice features are available for an additional monthly recurring charge (MRC): Auto Attendant Accounting and Authorization Codes Attendant Console Remote Office Extra feature profiles beyond simultaneous calling capacity Voice VPN Dial Plans *With respect to the Auto Attendant feature, "instance" means each menu of options that a caller may choose to access. Each separate listing of touchtone options presented to a caller is considered a separate menu. Voice and IP Resident Features Hosted IP Centrex comes with over 50 voice and IP network-based features. Application management is accomplished via an easy-to-use web-based portal that is designed with intuitive click-and-point controls. Highlights of the suite of user and administrative features available with Verizon VoIP include:

9 User Features Calling Line/Number ID Delivery Communications Manager (Click-to- Dial, Call Log, Personal Directory) Distinctive Alert/Ringing Do Not Disturb Extension Dialing Microsoft Outlook Integration Multi-Path Forwarding Private Dial Plans Ring Splash Selective Call Acceptance/Rejection Administrative Features Call Blast Call Intercept Call Reporting Configurable Feature Codes Feature Reporting Hunt Groups/Series Completion Moves, Adds, Changes Music on Hold PBX Dialing Transparency Web Administration and Self-Provisioning Internet/Data Features The following Internet/data features may be available depending on the choice of transport and pricing plan: Up to 1.5 MB of Internet Dedicated Access (IDA) Internet/Data Access and Web-based Customer Admin Portal 64 IP Addresses Firewall Security The IP network carrying Verizon VoIP is a global, fully redundant powerhouse. It's an intelligent network, and Verizon Business manages the equipment, capacity, power redundancy, technology upgrades, and security. And Verizon Business's industry-leading service level agreements (SLAs) are standard for every VoIP customer. Diagram

10 Voice Compression with Verizon VoIP Compression reduces the bandwidth needed per voice call, which saves transmission time or capacity. Compression is a function of the type of codec used. The codec is essentially a software algorithm used to compress/decompress speech or audio signals. The codecs currently configured in the VoIP architecture support G.711 and G.729a standards. Other Product Information VPN Verizon VoIP is not currently available on Verizon IP VPN access. However, if the customer has their own virtual private network (VPN) infrastructure, they can use it with VoIP on an individual case basis (ICB). If the customer has a VPN, contact the virtual technical group (VTG), which will take the customer design to a forum to determine supportability. Fax To support integration with fax equipment, a Mediatrix box serves as an analog-to-ethernet adapter. As part of the standard bundled offering, Verizon Business supports up to three fax lines in a package. If a customer requires more than three fax machines, the request will be handled on an individual case basis by the Verizon VoIP Specialist. Modems V.series modems (V.22, V.90) can be used on Verizon VoIP; however, modems do not necessarily function as reliably as they would over the public switched telephone network (PSTN). This is not due to a product limitation, but rather due to the nature of the technology. Verizon Business therefore discourages using modems for any applications requiring "maximum reliability" and cannot provide performance guarantees or support. Modems should only be used on Verizon VoIP for services that can accept "best-effort" service. Conferencing Verizon VoIP supports traditional Verizon Audio Conferencing and Net Conferencing over Verizon VoIP Internet Dedicated.

11 Since conferencing services and Verizon VoIP are not fully integrated, VoIP subscribers participating in audio conference will incur off-net calling usage. Charges for these calls will depend on the specific Verizon VoIP pricing plan offered. Access through the Verizon VoIP web portal within the Verizon Enterprise Center or traditionally via a conference operator or the Conferencing website. Corporate administrator enables a user through the Verizon Enterprise Center. Customer Training Verizon VoIP training is available to and recommended for customers. Customers can enroll in instructor-led courses or may choose to access courses at their convenience using the On Demand service. Schedules and instructions can be found on the CTD website. User guides are also made available to all participants as part of the training to assist them in any questions they may have after the courses have been completed. Customers can choose from two training courses: Subscriber Individual subscribers learn how to configure and manage their online features. Administrator Corporate administrators will learn how to manage subscribers and permissions and configure their locations' network and services. On-Site Training On-site training is now available to all Verizon VoIP customers as a part of the Verizon Business Site Services portfolio. Although the Customer Training and Documentation (CTD) team offers web-based instructorled and on demand online training for Verizon VoIP (formerly MCI Advantage, some customers may prefer live on-site training. In response, on-site Verizon VoIP training has now been added to the portfolio of Verizon Business Site Services and is available at all sites in the contiguous U.S. Pricing is based on standard time and materials costs using the following price points for a site visit and T&M for a minimum of two (2) 7-hour work days. IP Flexible T1 IP Flexible T1 is designed for small-size business customers that simply need converged voice and data access and basic Class 5 calling features. This service works with existing analog Key systems, thereby eliminating the need to heavily invest in extra equipment. With IP Flexible T1, there is no need for equipment changeover or disruption to services. Customers will not need to retrain employees on any of the calling features or functions, and implementation is transparent to the end-user. This offering's target market includes customers that: Require 24 simultaneous calls or less Will use Internet Dedicated 1.5 Mbps access Want to leverage dynamic bandwidth allocation, allowing data to burst up to the total data bandwidth speed when no voice calls are engaged Want to leverage the increased network efficiency enabled by voice compression

12 Want the advantages of Voice over IP (VoIP) without investing in additional equipment infrastructure or desktop equipment Want to migrate to a fully VoIP environment at their own pace Want the cost savings realized through converged access IP Integrated Access/IP Trunking IP Integrated Access and IP Trunking are available for single, distributed site(s) and centralized multi-site architectures. Local and Long Distance package, service are available in 350+ MSAs. Verizon's Long Distance-only package is available nationwide. Key Benefits Provides flexible and cost-saving alternatives to standard TDM trunking services: Eliminates need for a separate voice trunking facilities, since customer can leverage Verizon's Private IP or Internet backbone to route calls to and from the PSTN via the SIP trunk(s) o o IP Trunking supports native SIP interface to customer's IPPBX IP Integrated Access allows customer to leverage a gateway device or router/gateway to interface to a PBX or Key System Provides more flexible and cost-effective options for Inbound Disaster Recovery o o Automatic Failover to alternative geographic sites in the event of a network or equipment failure Location level intercept allows provides Administrators ability to intercept calls and provide callers with options during an emergency situation Provides option to share local trunking resources across the enterprise-allowing customer to fully optimize and manage local trunking requirements in a multi-site environment Supports a network-based private dial plan for enterprise on-net calls Cutting costs while boosting performance is at the core of VoIP: Dynamic bandwidth allocation enable more efficient use of the network for voice and data traffic. A full T1 is available for data when needed, while use of compression means more calls can be placed over the same circuit. Voice compression enables more voice calls to be carried over a circuit so a T1 can now support up to 41 simultaneous calls. One network for voice and data makes network management easier. Any number of sites can be accessed from one location via the Internet. Voice Options Voice Options Include Local and Long Distance tiered package Long Distance only tiered package Virtual FX (inbound only) package

13 Local and Long Distance metered package Long Distance only metered package Long Distance (LD) Outbound LD voice and fax services use a tiered pricing plan within the 50 U.S. states. Offshore and international calling and inbound toll-free are billed at rates published in the Service Publication and Price Guide. Calling Card and inbound 8XX services are available through a separate agreement and are billed at their respective rates. Local Outbound local voice and fax services include unlimited local area calling plus: Directory Assistance and Operator Services (additional charges apply) Directory Listing (additional charges may apply) Enhanced 911 services access (additional charges apply) 900/976 Blocking* Local Number Management Primary Directory Listing Note: 900 calling is not supported for any VoIP Service. All 900 calls are blocked and a VoIP user will not be able to dial a 900 number. Inbound Only Inbound only option is also available and provides a cost effective way for customers to give the appearance of a local presence in cities outside their local footprint Features There are two types of features provided to VoIP trunking customers: System level/administrator: Provides systemwide network features to all subscribers defined as part of the VoIP trunking services. Examples of this service include calling plans, and private dial plans, and location intercept service. Subscriber or end-user features: Since most trunking customers are provided end-user features via their Key System, PBX, or IPPBX, there are minimal subscriber level features available as part of the base trunking packages. There are currently two types of trunking feature packages which include: o o Simple/PBX: Available to all IP Trunking and IP Integrated Access with PRI interface to PBX Simple/Key: Available to IP Integrated Access Customers with FXS interface to Key System BEST is a network-based feature that can differentiate Verizon Business in VoIP opportunities where the customer is providing local services to many distributed sites (e.g., retail or insurance). BEST allows customers to optimize trunking resources by enabling access idle port capacity at the enterprise level to meet peak busy hour requirements at the location level. Verizon Business will dynamically monitor use of concurrent call ports across all locations and allow a location to "burst" over the quantity ordered/billed for that location, if ports are idle at

14 other locations and customer has sufficient bandwidth. Customers are able to purchase fewer concurrent calls at each location and share what they do purchase across locations, providing time-of-day benefits and peak usage management. Customers can also maximize utilization of local call center capacity, which isn't possible in the TDM environment with its physically defined connections. Optional Business Voice Network Features Optional business voice features are available for an additional monthly recurring charge (MRC): Voic boxes Auto Attendant Direct Inward Dial Service (20 number block) Private Switch/Automatic Location Identification (PS/ALI) for E911 service Managed Services IP Trunking is a perfect complement to Managed IP PBX. If the customer is using Verizon's Managed IP PBX service, IP Trunking gives them added flexibility by enabling cost-effective converged access for their IP PBX. For more information, refer to Managed IP PBX. Security The IP network carrying Verizon VoIP is a global, fully redundant powerhouse. It's an intelligent network, and Verizon Business manages the equipment, capacity, power redundancy, technology upgrades, and security. And Verizon Business's industry-leading service level agreements (SLAs) are standard for every Verizon Business customer. Diagrams IP Integrated Access Diagram IP Trunking Diagram

15 Access Methods and Call Capacity The access method and transport speed selected will determine the call capacity for the Verizon VoIP products. IP Integrated Access and IP Trunking are available via: Internet Dedicated Access 768 to T3 speeds, including NxT1 using MLFR up to 4 T1s. Private IP 384 to T3 speeds, including NxT1 using MLPPP. Ethernet to PIP via Types 1, 2, and 3 with speeds from 10M to Gig-E CPE Customers can buy, rent, or lease their CPE from the Verizon Certified CPE Catalog using the A La Carte process. Access Methods and Call Capacity The access method and transport speed selected will determine the call capacity for the Verizon VoIP products. IP Integrated Access is available via: Internet Dedicated Access 768 to T3 speeds, including NxT1 using MLFR up to 4 T1s Private IP 384 to T3 speeds, including NxT1 using MLPPP Ethernet to PIP via Types 1, 2, and 3 with speeds from 1M to 100M

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