Facility Management according to Condotte Immobiliare

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1 Facility Management according to Condotte Immobiliare CONDOTTEIMMOBILIARESOCIETÀPERAZIONICONDOTTEIMMOBILIARESOCIETAPERAZIONICONDOTTEIMMOBILIARESOCIETAPERAZIONICONDO

2 Mission & Vision Mission & Vision The actual value in real estate emerges from locating, developing and delivering to the Client a dedicated space, a platform supporting ideas, passions and people. In a highly competitive environment our 130 years long experience is a priceless strength. Condotte Immobiliare is passion, know how and innovation, resulting from a historical consolidation process, where transparency and reliability have always been respected in day to day work. a partnership for the achievement of a Shared Value, far more than a basic commercial exchange. The experience projected towards the future to give space to your development. Condotte Immobiliare works hard to be acknowledged as the most trustworthy Value Sharing partner in the international real estate market: the mere seller-client relationship evolves

3 About us The Company Condotte Immobiliare Società per Azioni is an Investment and Management Company, dealing with the whole real estate cycle. Condotte Immobiliare is a Group Ferfina spin off of real estate activities, its success in the development industry and in the real estate business services is based on the consolidation of 130 years experience of the Group in leading any kind of building process. Thanks to Ferfina Group s synergies and complementary activities, Condotte Immobiliare can benefit from a wide range of organisational, technical and sales competencies, which turn into remarkable competitive advantages: Advantageous position in strategic partnerships with important private and public bodies. Capability in fulfilling of large turnkey projects also on behalf of third parties. Proficiency in managing heterogeneous projects thanks to a diverse portfolio, for industry and for geographical area. Easy access to the capital thanks to an appropriate asset organisation and transparency towards the market. Consolidated competency in global service and managing technical problems of any kind.

4 The group The Group organization is the result of the industrial project, performed by the stakeholders. They successfully decided to focus on strategic diversification and dimensional growth activating huge investments in slowdown market conditions. Gruppo Ferfina, through its subsidiary sister and controlled companies, operates in six main sectors : General contractor Real estate development and management Renewable energy Farming business General contractor in the health sector Concession activities and public-private partnership

5 Activities Condotte Immobiliare offers real estate services at 360 Asset Management Management of Public Administration liaisons, authorizations and permits for projects fulfilment. Acquisition, development and marketing of real estate assets. Planning, fulfilment and marketing of new real estate properties. Property Acquisition and development of real estate assets. Administration services, legal and sales support. Facility Management services Building services and services to people Studies and technical analysis Global Service Project construction Urban planning and construction Construction management and safety Tenders management Technical activities Technical, legal and administrative Due Diligence Investment strategies Contractual scenarios

6 Services In particular we deal with: Facility Property Global Service Integrated management of support services for operation, use and development exploitation of real estate and urban assets (UNI 11447:2012). We also respect the standard UNI EN : Facility Management - Terms and definitions. Management of the complex of technical - administrative business services designed to achieve a "regular income" and / or a "capital gain" from a real estate asset. Integrated real estate maintenance activities with full responsibility by the assumptor on the results in terms of achieving and / or maintaining performance levels prescribed by the Client (UNI 11136:2004).

7 Facility management services Management services Support services for the management of buildings, useful for the coordination of activities and knowledge of the real estate assets. Building services Services that ensure the correct operation of facilities and buildings and the maintenance of a healthy and comfortable environment for the occupants. Call center Architectural census Plant and equipment census IT system Operation and maintenance of systems Health and environment Maintenance of green and opened areas Armed and unarmed security, surveillance services

8 Facility management services Services to people Support services to the core business to increase productivity and business efficiency through the wellbeing of people and the management of services. Studies and technical analysis Technical, legal and economic services for the efficiency of the energy consumption, the proper management of the spaces and the development of properties. Reception Plot center, internal and external postal service Porterage and transport Car fleet and travel desk Canteen and bar Due Diligence Consulting and energy faseability studies Reduction of energy and water costs Office layout Normative advice for real estate

9 Management tools In a Global Service contract Condotte Immobiliare applies management and operative models ensuring a high level of quality of the service provided through the following management tools: Site Manager The professional who coordinates all services, is the first interface to the client. Responsible for the management of people and all the activities planned in the global service. Ensures exploitation of synergies between the different services of the global service to create opportunities for improvement and cost savings. Is the contact person for the resolution of urgent issues. Call Center Is the service interface with the customer, equipped with operators with technical skills, has the task of: Track and manage claims Handle requests for intervention Inform on the progress of requests Provide information about services Eases the coordination activities of the site manager. During the times of absence of the operators (variable according to the contract) is always provided on-call.

10 Management tools The IT system Service level monitoring Is the tool management service that allows the customer to verify, at any time and from any mobile device, the progress of the activities, the achievements, the programming of the subsequent interventions. The IT system allows to: Track and manage all the operational data related to the planning, execution, control and closing of all activities Monitor the quality of service thanks to data analysis modules and reporting Manage budgets and track costs In a Global Service contract the quality of the service is the only value that measures the performance result. The capabilities of the IT system supports the planning, recording and synthesis of data related to the monitoring system, comprising: Customer satisfaction: the detection of the quality of service perceived by the customer Checking results: the audit for verification of quality provided KPI: the system of performance indicators measuring relevant aspects of the service Dashboards and reporting: the set of graphs, tables, reports, representing the performance of the service.

11 Certifications Condotte Immobiliare Società per Azioni in order to control, monitor and improve its performance for the management of risks and environmental and quality aspects, has created an Integrated Management System for Safety, Environment and Quality. This system has been certified for compliance with the standards UNI EN ISO 9001 for Quality, UNI EN ISO for Environment and OHSAS for health and safety of workers. SOA certifications are also nearing completion, through the company Protos SOA. Is nearing completion the obtaining of the certifications SOA OG1 (civil and industrial buildings) and OG11 (Plants) with unlimited category.

12 Associations and partnerships Condotte Immobiliare is associated since 1998 to ASSOIMMOBILIARE, Italian Real Estate Industry Association, member of Confindustria. With its technical tables is engaged in the study, analysis and processing of data about the economic and legal aspects of real estate. Condotte Immobiliare is founding member of Terotec, a "scientific-technological workshop" that has for its purpose the promotion and development of innovation in the field of maintenance and management of urban and real estate assets. SOF S.p.A. is a company that operates in the sector of plant management, energy, medical. Is controlled by Inso Sistemi per le Infrastrutture sociali S.p.A., which in 2012 became part of the Ferfina Group. Condotte Immobiliare and SOF complete together the offer of a wide range of services to meet all the demands of the public and private real estate market. Condotte Immobiliare, as part of the service design and management of IT systems, is supported by NOVIGOS SpA, a consulting company that has made of innovation, efficiency and technology in Facility Management its strengths.

13 Contact Headquarters: Via Salaria 1039, Roma Tel Fax Padua office: Via B. Bellano 11, Padova Tel. +39,049, Fax. +39,049, Milan office: Via T. Salvini 10, Milano Tel. +39,02, Fax. +39,02,

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