Claims Manager. Accident Claim Tracking Made Easy

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1 Claims Manager Accident Claim Tracking Made Easy

2 RentWorks Version 4 Claims Manager (Loss Control & Subrogation Module) User Guide Table of Contents Overview... 1 Installation... 2 Claims Setup... 3 Claims Entry... 5 General Information... 5 Contacts... 8 Vehicles Claims Management Image Repair Orders Financial Reminders Form Letters Claims Report Claims Reminder Report Claims Expense Detail Report Claims Expense/Payment Report Claims Reminder Inquiry View Reminders Copyright 2008 by Bluebird Auto Rental Systems (BARS). All rights reserved. No part of this document may be reproduced, stored in a retrieval system, or transcribed in any form or by any means, electronic, mechanical, photocopying, recorded or otherwise, without the prior written consent of the publisher, BARS. BARS makes no express, or implied warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, with regard to the program material contained herein. BARS shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing, performance or use of this material Bluebird Auto Rental Systems (BARS) i

3 Overview Claims Manager is an easy to use software module that automates all the primary functions of accident claim tracking and much more. Fully integrated with RentWorks, Claims Manager saves you valuable time by providing you with immediate access to accident claims information whenever you need it. Key features include: A quick Claims Entry process for counter personnel. They can easily enter initial claim information at the time the renter, via phone or in person, reports it. This process will take basic data on the renter, contract, unit, and accident, and create a pending claim record. It will also include a customizable checklist for the counter agent to refer to when initiating the claim. A Claims Management Process which allows the claim to be managed from beginning to end. Photographs and documents, which have been loaded using a scanner or digital camera, can be associated with a claim. Documents can be accident reports, police reports, correspondence, body shop estimates, and invoices. This provides backup and easy access. Costs such as damages, loss of use, and independent appraisals can be tracked for each claim, as well as the payments made. Merge files can be created for use with Microsoft Word documents such as collection letters and other correspondence. Reminders can be scheduled to notify claims processing personnel when an action is due on a claim. For example, when a form letter demanding certain action is to take place within 30 days, a reminder can be created to notify the claims processor when the 30 days are up. The reminder messages display when the claims processor logs on to the Claims Manager. This user guide will guide you through how to access and use the functions of the Claims Manager: Installation: After the Feature Code is added, you must first access Claims Setup to define the parameters which will be used by the module. Here is also where you can specify which documents must be received in order to process a claim. Claims Entry: Accessed from the Counter or Claims Menu, this screen is intended for use by rental agents to quickly enter the initial claim information. Claims Management: Accessed from the Fleet or Claims Menu, this screen should only be used by the person in your organization responsible for Claims Management. Therefore, you may want to implement Menu Security for this option. A default Employee Group of Claims has been created for this purpose Bluebird Auto Rental Systems (BARS) 1

4 Installation The steps to install your Claims Manager module are as follows: Obtain and install the Feature Code. To do this, call Bluebird Auto Rental Systems and state that you need the Feature Code for Claims Manager. You will be asked for your Activation Key. To find it, go to Settings, Security, then Security Feature Codes from the RentWorks Main Menu. (If you have a multi-user system, you must do this from the server.) You will see your Activation Key on this screen. Once you are given the Feature Code for the Claims Manager, select Add, and enter the information as instructed by Bluebird. The next step is to add the various user-defined codes which will be used by the Claims Manager. To do this, select Claims, then Claims Setup from the RentWorks Main Menu. The very first time you do this you will be see the following message: "No Claim-Setup record found. Do you wish to create one? Select Yes, and the Claims Setup screen will appear. Enter the appropriate data on both the General and Documents tab. If you are going to be loading pictures of damaged vehicles into your system, you need to define in RentWorks into which folder they ll be stored. Go to Settings, System Parameters, then System Settings and select the Vehicles tab. Enter the folder name where you will be storing your Vehicle/Claims picture documents. You should always use a UNC (network) path here, not a path with a particular drive defined. For example, do not use c:\automate\pics. Instead, use \\server name\pics, where pics is a shared directory on the server. In that directory, an image file will be detected if is has the following format: {unit number}-{claim number}-{description}.jpg. The final step is to assign a range of Transaction Numbers. To do this, go to Settings, System Parameters, then Transaction Numbers. Add a record with a Record Type of Claims. Once you have completed the above steps, you can start entering claims Bluebird Auto Rental Systems (BARS) 2

5 Claims Setup Claims Setup Screen This is an illustration of the Claims Setup screen Bluebird Auto Rental Systems (BARS) 3

6 Claims Setup (continued) Claim Setup Screen / Field Descriptions Field Claim Statuses Claim Types Expense Types Recovery Sources Document descriptions Description Enter a Claim Status in the box below the list box, then click on the icon to Add this status. Up to ten statuses may be entered. If you wish to delete a status, highlight it and click on the icon to Delete this status. The Claim Statuses of Pending and Closed are mandatory fields and cannot be deleted. All claims entered using the Claims Entry screen are given an initial status of Pending. Enter a Claim Type in the box below the list box, then click on the icon to Add this claim type. Up to ten types may be entered. If you wish to delete a type, highlight it and click on the icon to Delete this claim type. Enter an Expense Type in the box below the list box, then click on the icon to Add this expense type. Up to ten expense types may be entered. If you wish to delete an expense type, highlight it and click on the icon to Delete this expense type. Enter a Recovery Source in the box below the list box, then click on the icon to Add this recovery source. Up to ten recovery sources may be entered. If you wish to delete a recovery source, highlight it and click on the icon to Delete this recovery source. Enter up to ten different documents or procedures and check whether or not they are required. If you indicate that a document or procedure is required, the system will remind you of this until you check it off whenever you exit from the Claims module. If you need to change the order of any item, simply use the up and down arrows in the bottom right of each box. Note: You may want to consider tracking constructive total losses as a claim type. This will allow you to minimize carrying costs on a unit while possibly breaking even or making additional profits by selling salvage and collecting insurance proceeds! 2008 Bluebird Auto Rental Systems (BARS) 4

7 Claims Entry - General Information Claims Entry - General Information Screen Rental agents can quickly enter claims by selecting Counter or Claims from the RentWorks Main Menu, then Claims Entry. This is an illustration of the Claims Entry - General Information screen. The claim. icon in the upper left can be accessed at any time to enter unlimited Notes to each 2008 Bluebird Auto Rental Systems (BARS) 5

8 Claims Entry General Information (continued) Claims Entry General Information Screen / Field Descriptions Field Claim # Type Status Recovery RA# Description This will automatically be assigned by the system once a claim has been added. It is comprised of three parts: the date of loss, the unit number of the rental vehicle, and the transaction number. The unit number and date of loss will be added to the claim number as they are imported into the claim record. Use the pull-down menu to select the Type of Claim. When claims are entered using this screen, they are all given the initial status of Pending. The pending status allows the person assigned to manage claims to easily identify new claims that have been entered. Once identified, the status should be changed to an open (or equivalent) status. Use the pull-down menu to select the Recovery Source. Enter the Rental Agreement number with which the claim is associated. Upon entering it, you will be asked: Do you wish to automatically load Renter and Unit information? If you select Yes, the following screen displays: Uncheck either of the boxes if you do not want to load a particular record then click on OK, or click on Cancel to quit Bluebird Auto Rental Systems (BARS) 6

9 Claims Entry General Information (continued) Claims Entry General Information Screen / Field Descriptions Field Renting Loc Rental Date Out Rental Date In LDW Accepted Police Dept. Police Rpt # Loss Date/Time Claim Close Date Source Code Location Information Renter Information Rental Vehicle Document Checklist Managed By Description Use the pull-down menu to select the correct Renting Location. Enter the Check Out date of the rental vehicle. Defaults to the current date. Change this if necessary. Select Yes or No to indicate if the renter accepted a damage waiver or not. Enter the name of the Police Department involved with the claim. Enter the Number of the Police Report. Date and time of the accident. Enter the Date on which the claim was closed. Enter the source code for this rental transaction. Location, Nearest City, State, Zip, and Country of the accident. All of the renter information which was imported from the rental agreement appears here. To edit, go to the Contacts tab. All of the vehicle information which was imported from the rental agreement appears here. To edit, go to the Vehicles tab. All of the Documents defined in Claims Setup will appear on this list. Click on those documents which have been received or those procedures which have been performed. Use the pull-down arrow to select the employee who is managing this claim. This should be restricted to those employees in the Claims Employee Group Bluebird Auto Rental Systems (BARS) 7

10 Claims Entry Contacts Claims Entry Contacts Screen You can enter an unlimited number of contact, vehicles, and notes associated with a claim. This is an illustration of the Claims Entry Contacts screen Bluebird Auto Rental Systems (BARS) 8

11 Claims Entry Contacts (continued) Claims Entry Contacts Screen / Field Descriptions Type Field Reporting Contact Injured Description Select the type of Contact you are adding. Choices are: Renter Third Party Additional Driver Unauthorized Driver Check if this contact was the one who reported the claim. Check if this contact was injured. Contact Enter the First and Last Name, , Address, City, Information State, Zip, Drivers License Number, Home Phone, Fax Number, Insurance Company, Work Phone, and Insurance Policy Number of this contact. Liability Amt Enter the amount for which this contact is liable. Ins Co Policy # Adjuster/ Agent Address/ Phone Enter the Insurance Company. Click on the Lookup binoculars if you wish to access your information entered under Admin->Companies->Local Companies. Select a Company Type of Insurance. You may also enter one at this time by clicking on Create Ins Co. Enter the Policy Number. Enter the Adjuster and Agent handling this claim. Click on the Lookup binoculars if you wish to access information already created in the Insurance/Billing screen or within this Claims Management Contacts screen. Enter in address and phone information for both the Adjuster and Agent Bluebird Auto Rental Systems (BARS) 9

12 Claims Entry Vehicles Claims Entry Vehicles Screen This is an illustration of the Claims Entry Vehicles screen Bluebird Auto Rental Systems (BARS) 10

13 Claims Entry Vehicles (continued) Claims Entry Vehicles Screen / Field Descriptions Driver Field Product Unit # Vehicle Information Description The driver of this vehicle. If you are adding a vehicle, use the pull-down window to associate a previously entered Contact record with this vehicle. If the vehicle is in your fleet, select Vehicles. Otherwise, select N/A. If the vehicle is in your fleet, enter the Unit Number, and all of the vehicle information will appear automatically. Enter the Odometer, VIN, License, State, Year, Make, Model and Color of this vehicle Bluebird Auto Rental Systems (BARS) 11

14 Claims Management Once a claim has been created, you can manage it by going to Claims, then Claims Management from the RentWorks Main Menu. You will immediately see the following look-up browser, which allows you to search by: Claim Sequence Number Rental Agreement Number Vehicle Number Renter s Last Name To create a new claim, select New. To delete a claim, highlight it and select Delete. To start working with a claim, highlight it and double-click, or select the Edit. You will now see more tabs for the claim: The General, Contacts, and Vehicles tabs were described above Bluebird Auto Rental Systems (BARS) 12

15 Claims Management - Image Claims Management - Image Screen This is an illustration of the Claims Management - Image screen. This is where you can view pictures associated with a claim Bluebird Auto Rental Systems (BARS) 13

16 Claims Management Image (continued) Claims Management Image Screen / Field Descriptions Title Field Driver/ Product/ Unit # Get Image Description Enter a title to describe the image. Use the pull-down arrow to view then select the driver, product, and unit # pertinent to the image. Upon scanning in a picture, use the following format for the filename: Directory\{unit number}-{claim number}- {description}.jpg). Directory is the user directory you had defined in System Settings The claim number portion should have only the transaction number portion of the claim number, and not the date of loss or unit number. The Description will appear in the drop down list on the Documents screen. You may use spaces within the description. All pictures should have a file extension of jpg. Note: there must be a dash between the unit number, claim number and description portion of the file name. Remove Image View/Print Image Notes Click on the appropriate button to remove the image. Click on the appropriate button to view and print the image. Enter notes pertinent to the image Bluebird Auto Rental Systems (BARS) 14

17 Claims Management Repair Orders Claims Management Repair Orders Lookup Screen This is an illustration of the Claims Management Repair Orders Lookup screen. When you double-click on an entry, the screen on the subsequent page appears. The buttons along the top of this screen have the following functions: New: Creates a new Repair Order. However, once created, it has to be attached to the claim (see below). Edit: Highlight a Repair Order in the Lookup screen, then click on Edit if you wish to make any changes to it. Delete: Highlight a Repair Order in the Lookup screen, then click on Delete if you wish to delete it. The Attach Existing RO button allows you to attach a previously entered Repair Order to this Claim. The Detach Existing RO button will remove a previously entered Repair Order from this claim. The Create Claim Expense button allows you to automatically create a claim expense record from the repair order currently highlighted in the browser. This will then appear on the next tab for Financial information as an Expense Bluebird Auto Rental Systems (BARS) 15

18 Claims Management Repair Orders (continued) Claims Management Repair Orders Detail Screen This is an illustration of the Claims Management Repair Orders Detail screen Bluebird Auto Rental Systems (BARS) 16

19 Claims Management Repair Information (continued) Claims Management Repair Information Detail Screen / Field Descriptions Field Repair Order ID Product Unit # Shop Name Repair Type Loc/Date/ Odom Out Date Due Loc/Date/ Odom In Description Repair Order Identifier for this work order. If the vehicle is in your fleet, select Vehicles. Otherwise, select N/A. If the vehicle is in your fleet, enter the Unit Number, and all of the vehicle information will appear automatically. Enter the Shop where the vehicle is being repaired. Click on the Lookup binoculars if you wish to access your information entered under Admin->Companies- >Local Companies. Select a Company Type of Body Shop or Repair Shop. You may also enter one at this time by clicking on Create. Maintenance procedure type being performed on the vehicle. Use the pull-down menu to view those already added under Fleet->Maintenance Procedures. Location, Date, Time, and Odometer of the vehicle when it went out of service. Date and Time when the vehicle is expected back. If you had checked Include Due-Back Repairs in Availability, the system will calculate the out of service vehicles to be available for rent again based on these fields. Location, Date, Time, and Odometer of the vehicle when it returned Bluebird Auto Rental Systems (BARS) 17

20 Claims Management Repair Information (continued) Claims Management Repair Information Detail Screen / Field Descriptions Field Repair Summary Problems Total Parts Cost Total Labor Cost Notes Description A brief description of the work done. Click this button to display, then select, all the problems fixed by this repair order. The problem record for this vehicle will then be updated with this Repair Order ID. Dollar amount of parts used for the repair. Dollar amount of labor cost for the repair. More details on the nature of the repair Bluebird Auto Rental Systems (BARS) 18

21 Claims Management - Financial Claims Management - Financial Screen This is an illustration of the Claims Management Financial screen. The icons to the right of each section allow you to add, clone, edit, or delete entries. Once expenses and payments are entered, the net gain or loss is calculated and is always displayed in the bottom section. In the lower right, you can also keep a record of the Subrogation and Estimate Amounts for this claim. To change the amounts, click on Edit Bluebird Auto Rental Systems (BARS) 19

22 Claims Management Financial (continued) Claims Management Expenses Section / Field Descriptions Field Product Unit # Date Added Repair Order ID Type Paid to Amount Description If the vehicle is in your fleet, select Vehicles. Otherwise, select N/A. If the vehicle is in your fleet, enter the Unit Number, and all of the vehicle information will appear automatically. Enter the date on which the expense was added to the claim. Repair Order Number (which must already exist for the damages vehicle). Use the pull-down menu to select the type of expense as defined in Claims Setup. Enter to whom the expenses were paid. Click on the Lookup binoculars if you wish to access your database of Body and Repair Shops. Amount of the expense Bluebird Auto Rental Systems (BARS) 20

23 Claims Management Financial (continued) Claims Management Payments Section / Field Descriptions Type Field Received From Date Received Amount Description Use the pull-down menu to select the type of payment as defined in Settings, Payment Type Setup. Enter from whom payments were received. Click on the Lookup binoculars if you wish to access your database of Insurance Companies. Enter the date on which the payment was received. Amount of the payment Bluebird Auto Rental Systems (BARS) 21

24 Claims Management - Reminders Claims Management - Reminders Screen This is an illustration of the Claims Management - Reminders screen. Reminder messages are displayed whenever the designated employee logs on to the Claims Manager. A custom feature can be installed which will force every open claim to have a reminder Bluebird Auto Rental Systems (BARS) 22

25 Claims Management Reminders (continued) Claims Management Reminders Screen / Field Descriptions Field Employee Number Action Start Date/Time Detail Stop showing this reminder Description Use the pull-down menu to designate which employee is to be reminded of an Action. Use the pull-down menu to select an Action. Choices are: Note to self Make phone call to Mail letter to Travel to Send bill to Send paperwork to Other Enter the date and time the reminders should start. Enter details of the reminder. Up to 524 characters can be entered. Check if this reminder should cease Bluebird Auto Rental Systems (BARS) 23

26 Claims Management Form Letters Claims Management Form Letters Screen This is an illustration of the Claims Management Form Letters screen. Claim data can be merged with Word documents such as collection letters Bluebird Auto Rental Systems (BARS) 24

27 Claims Management Form Letters (continued) Claims Management Form Letters Screen / Field Descriptions Field Contact Vehicle Create Merge Data Description Use the pull-down menu to select which contact record is to be used. Use the pull-down menu to select which vehicle record is to be used. Once you have selected Contact and/or Vehicle records, click on this to create the Merge Document "claimlist.txt" Bluebird Auto Rental Systems (BARS) 25

28 Claims Report Description The Claims Report lists by Claim Number the following: Renter name, Contact Type, Claim Status, Loss Date, Close Date, Expenses, Payments, and the Net Gain or Loss. This is an illustration of the Claims Report screen: 2008 Bluebird Auto Rental Systems (BARS) 26

29 Claims Report (continued) Procedure To run the report Select Claims, Claims Report You should then Select the Region, District, City, and Renting Location for which you wish to run the report. Enter the Starting and Ending Dates. Enter the Starting and Ending Unit Numbers. Enter the Starting and Ending Employee Numbers. Select if Claims with a Positive Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Claims with a Zero Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Closed Claims should appear on the report. Select how Notes are to be printed. Choices are: None Last All All with Details Select which value is to be used for the Net Calculation. Choices are: Expenses Subrogation Choose what kind of date is to be used for selecting claims. Choices are: Date of Loss Close Date. If this is selected, only those claims with a Close Date will appear on the report. Select the report format. Choices are: Standard Format Aged Format (columns for 30/60/90/90+ days of the outstanding Net Amount based on the date entered Bluebird Auto Rental Systems (BARS) 27

30 Claims Report (continued) Procedure To run the report You should then All of the Claim Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Claim Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Recovery Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Expense Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Payment Types defined in Settings will be displayed. Select those to be included on the report by high-lighting them or All. Enter the Output Destination. You may use the mouse or down arrow key to access a pull-down menu Bluebird Auto Rental Systems (BARS) 28

31 Claims Reminder Report Description The Claims Reminder Report lists by Claims Number the following: Start Date/Time (of the Reminders), Action, Completion indicator, Employee#, Details. This is an illustration of the Claims Reminder Report Screen: 2008 Bluebird Auto Rental Systems (BARS) 29

32 Claims Reminder Report (continued) Procedure To run the report Select Claims, Claims Reminder Report You should then Select the Region, District, City, and Renting Location for which you wish to run the report. Enter the Range of the Dates of Loss. Enter the Starting and Ending Employee Numbers. All of the Claim Statuses defined in Claims Setup will be displayed. You may deselect any Claim Status by clicking on it (so that it is no longer highlighted). All of the Claim Types defined in Claims Setup will be displayed. You may deselect any Claim Type by clicking on it (so that it is no longer highlighted). Select which reminders are to be printed: Show active reminders Show inactive reminders Select how the report is to be sorted: Reminder Date Claim Number. Enter the Output Destination. You may use the mouse or down arrow key to access a pull-down menu Bluebird Auto Rental Systems (BARS) 30

33 Claims Expense Detail Report Description The Claims Expense Detail Report lists by Claims Number the following: Renter, Status, Type, Recovery, Date Last Modified, Close Date, LDW flag, Estimated Subrogation Amount, Expenses Total or Subrogation Amount, and Payment Total. All of the Expense details will also be listed for each claim. This is an illustration of the Claims Expense Detail Report Screen: 2008 Bluebird Auto Rental Systems (BARS) 31

34 Claims Expense Detail Report (continued) Procedure To run the report Select Claims, Claims Report You should then Select the Region, District, City, and Renting Location for which you wish to run the report. Enter the Starting and Ending Dates. Enter the Starting and Ending Unit Numbers. Enter the Starting and Ending Employee Numbers. Select if Claims with a Positive Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Claims with a Zero Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Closed Claims should appear on the report. Select how Notes are to be printed. Choices are: None Last All All with Details Select which value is to be used for the Net Calculation. Choices are: Expenses Total Subrogation Amount Choose what kind of date is to be used for selecting claims. Choices are: Date of Loss Close Date. If this is selected, only those claims with a Close Date will appear on the report. Select the report format. Choices are: Standard Format Aged Format (columns for 30/60/90/90+ days of the outstanding Net Amount based on the date entered Bluebird Auto Rental Systems (BARS) 32

35 Claims Expense Detail Report (continued) Procedure To run the report You should then All of the Claim Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Claim Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Recovery Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Expense Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Payment Types defined in Settings will be displayed. Select those to be included on the report by high-lighting them or All. Check if Rental Agreements with no expenses or payments should be included. Enter the Output Destination. You may use the mouse or down arrow key to access a pull-down menu Bluebird Auto Rental Systems (BARS) 33

36 Claims Expense/Payment Report Description The Claims Expense/Payment Report lists by Claims Number the following: Renter, Status, Type, Recovery, Date Last Modified, Close Date, LDW flag, Estimated Subrogation Amount, Expenses Total, and Payment Total. All of the Expense and Payment details will also be listed for each claim. This is an illustration of the Claims Expense/Payment Report Screen: 2008 Bluebird Auto Rental Systems (BARS) 34

37 Claims Expense/Payment Report (continued) Procedure To run the report Select Claims, Claims Report You should then Select the Region, District, City, and Renting Location for which you wish to run the report. Enter the Starting and Ending Dates. Enter the Starting and Ending Unit Numbers. Enter the Starting and Ending Employee Numbers. Select if Claims with a Positive Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Claims with a Zero Balance should appear on the report (as long as they adhere to all of the other criteria). Select if Closed Claims should appear on the report. Select how Notes are to be printed. Choices are: None Last All All with Details Choose what kind of date is to be used for selecting claims. Choices are: Date of Loss Close Date. If this is selected, only those claims with a Close Date will appear on the report. Select the report format. Choices are: Standard Format Aged Format (columns for 30/60/90/90+ days of the outstanding Net Amount based on the date entered Bluebird Auto Rental Systems (BARS) 35

38 Claims Expense/Payment Report (continued) Procedure To run the report You should then All of the Claim Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Claim Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Recovery Statuses defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Expense Types defined in Claims Setup will be displayed. Select those to be included on the report by high-lighting them or All. All of the Payment Types defined in Settings will be displayed. Select those to be included on the report by high-lighting them or All. Check if Rental Agreements with no expenses or payments should be included. Enter the Output Destination. You may use the mouse or down arrow key to access a pull-down menu Bluebird Auto Rental Systems (BARS) 36

39 Claims Reminder Inquiry Description The Claims Reminder Inquiry is used to view Claims Reminders according to the criteria you enter in the inquiry screen: Start Date, End Date, Location, Managed By, Claim Status, and Claim Type. This is an illustration of the Claims Reminder Inquiry screen: From this screen, you can go directly to other programs within RentWorks by clicking on the tool bar icons: Claims Management screen Claims Reminder Detail screen 2008 Bluebird Auto Rental Systems (BARS) 37

40 View Reminders Description The View Reminder Inquiry uses your terminal settings and logon credentials to immediately show all of your reminders for the current day. However, you can change the date range, managing employee, and action, plus check the box to include completed reminders. This is an illustration of the View Reminders screen: From this screen, you can go directly to other programs within RentWorks by clicking on the tool bar icons: Claims Management screen Claims Reminder Detail screen 2008 Bluebird Auto Rental Systems (BARS) 38

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