BI Platforms User Survey, 2011: Customers Rate their BI Platform Functionality

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1 Research Publication Date: 31 March 2011 ID Number: G BI Platforms User Survey, 2011: Customers Rate their BI Platform Functionality Rita L. Sallam This research details business intelligence (BI) professionals' perceptions of the relative strengths of their installed BI platform capabilities, based on the results of a survey conducted as part of Gartner's research for "Magic Quadrant for Business Intelligence Platforms." It will help BI leaders identify a complete set of capabilities to meet current and future business needs. Key Findings The survey (see Note 1) found that BI platforms serve information delivery and analysis needs well, with reporting, ad hoc analysis and dashboards providing the most used and most satisfactory capabilities. Interactive visualization and dashboard capabilities showed the greatest increase in use over last year's survey, increasingly replacing reporting and ad hoc analysis, which showed the greatest decline. The integration capabilities of BI platforms rated lower for usage and satisfaction, including BI infrastructure, metadata management and collaboration. Search-based BI and predictive analytics also achieved weak usage and satisfaction ratings, although extensive use of metadata management and predictive analytics grew over last year. Customers of megavendors continued to supplement their deployments with products from data discovery and independent vendors to fill ease of use and functional gaps. (see Appendix 1). This trend was evident in last year's survey and has accelerated. The survey shows that some large BI platform vendors (including megavendors) have narrower product use than some smaller independent vendors. All the data discovery tools score among the highest for both ease of use and complexity of analysis performed by users. This paradox is core to their value proposition and the fuel behind their tremendous market momentum. This sweet spot also holds true for SaaS vendor Birst and for small independent vendor, Targit. Oracle is the only megavendor with this distinction Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website,

2 Recommendations Look for ways to provide a balanced portfolio of BI capabilities that moves beyond reporting to put analysis into the hands of more users and to optimize business processes. Incorporate collaboration capabilities if decisions involve many users who interact as peers and need ways to discuss information about the business in the context of the decisions that they must make. Build predictive analytics and data mining into BI applications as you adjust your BI strategy for a return to growth and must seek information patterns, which can help you anticipate customer needs and market developments. Publication Date: 31 March 2011/ID Number: G Page 2 of 28

3 TABLE OF CONTENTS Analysis Overall Rating of BI Platform Capabilities Information Delivery Reporting Dashboards Ad Hoc Query Microsoft Office Integration Search-Based Business Intelligence Integration BI Platform Infrastructure Metadata Management Development Environment Collaboration Analysis Online Analytical Processing (OLAP) Interactive Visualization Predictive Modeling and Data Mining Scorecarding Appendix How Vendors are Categorized Recommended Reading LIST OF TABLES Table 1. The 13 Major Capabilities of BI Platforms... 5 Table 2. Vendor Categories Table 3. Traditional vs. Data Discovery Platforms LIST OF FIGURES Figure 1. Overall Rating of Business Intelligence Platform Capabilities in Meeting Needs... 6 Figure 2. Overall Product Score vs. Ease of Use... 8 Figure 3. Overall Product Score vs. Breadth of Product Use... 9 Figure 4. BI Platform Support for Complex Types of Analysis, Ease of Use and Breadth of Use.. 10 Figure 5. BI Platform Performance Score, Average Deployment Size Score and Support for Complex Types of Analysis Figure 6. Satisfaction and Usage: Reporting Figure 7. Satisfaction and Usage: Dashboards Figure 8. Satisfaction and Usage: Ad Hoc Query Figure 9. Satisfaction and Usage: Microsoft Office Integration Figure 10. Satisfaction and Usage: Search-Based BI Publication Date: 31 March 2011/ID Number: G Page 3 of 28

4 Figure 11. Satisfaction and Usage: BI Platform Infrastructure Figure 12. Satisfaction and Usage: Metadata Management Figure 13. Satisfaction and Usage: Development Tools Figure 14. Satisfaction and Usage: Collaboration Figure 15. Satisfaction and Usage: OLAP Figure 16. Satisfaction and Usage: Interactive Visualization Figure 17. Satisfaction and Usage: Predictive Modeling and Data Mining Figure 18. Satisfaction and Usage: Scorecarding Publication Date: 31 March 2011/ID Number: G Page 4 of 28

5 ANALYSIS BI leaders implementing BI platforms face evolving business user requirements that indicate a need for a shift from basic reporting to more advanced types of analysis without sacrificing ease of use. However, BI leaders are not always aware of the full breadth of capabilities that may help their enterprise and how these compare across vendors. Those who understand the full range of capabilities available can give users and managers a better idea of what's going on with the business, provide more consistent information to those who serve customers and solve other problems, such as cost and revenue optimization to give the enterprise a competitive advantage. Gartner has defined a BI platform as software that delivers 13 capabilities in three categories: information delivery, integration and analysis (see Table 1). To help BI leaders identify and compare all the capabilities that their enterprise needs, we conducted a survey of 1,225 peers in late 2010 (see Note 1). We asked respondents how much they use each of these capabilities and we asked how well they matched their enterprises' needs. Information delivery remains at the core of most BI projects, but enterprises increasingly need to focus on analysis to discover new insights and on integration to cost-effectively implement those insights. Table 1. The 13 Major Capabilities of BI Platforms Category Capabilities Information Delivery Integration Analysis Reporting Dashboards Ad hoc query Microsoft Office integration Search-based BI BI infrastructure Metadata management Development Workflow and collaboration OLAP Advanced visualization Predictive modeling and data mining Scorecards BI = business intelligence, OLAP = online analytical processing 1.0 Overall Rating of BI Platform Capabilities Respondents say that their installed BI platforms serve their information delivery and analysis needs well (see Figure 1). The bars in Figure 1 show the average score for each capability while the line shows the percentage of respondents that use the capability extensively across all vendors. The percentage on top of each bar indicates the percentage change in extensive use between this year and last year's survey (conducted late 2010 versus late 2009). None of the capabilities does extremely well reporting comes closest with respondents rating their satisfaction about 8.5 out of 10 and none does extremely badly, the worst ratings of about 7.4 going to predictive modeling and metadata management. The areas of relative weakness lie mainly in the integration category; infrastructure, metadata management, development tools and collaboration serve users less well. Search-based BI and scorecards also receive relatively weak Publication Date: 31 March 2011/ID Number: G Page 5 of 28

6 ratings. As in previous years, predictive analytics receives lower ratings and less use than other BI platform capabilities, although use is growing. With the exception of development tools and BI infrastructure, in general, the satisfaction with capabilities rises along with the prevalence of use. Only reporting is used extensively by most respondents (68%) while six capabilities are extensively used by 25% or less. Use of reporting and ad hoc analysis experienced the most significant decline in extensive use while interactive visualization and dashboard use grew the most. These results suggest that many enterprises are moving beyond a focus on measurement of the past. In particular, the recent popularity of interactive visualization tools and vendors' increased focus on delivering easier-to-use advanced analysis, such as predictive analytics suggest that these capabilities will see increased use in Figure 1. Overall Rating of Business Intelligence Platform Capabilities in Meeting Needs Rating is equal to mean of means score across vendors for each capability. The percentage axis reflects the mean percentage of respondents claiming extensive use across vendors. The percentage change number on top of each capability score bar represents the percentage change in extensive use of this functionality 2011 over Publication Date: 31 March 2011/ID Number: G Page 6 of 28

7 BI = business intelligence, OLAP = online analytical processing. N=1,225 Figure 2 evaluates major vendors' products based on how respondents rated their satisfaction with the capabilities and those products' ease of use. (The dotted lines show the survey average for both metrics.) The data shows that products with the highest ease of use scores tend to also have the highest composite product functionality rates. This result is consistent with another Magic Quadrant survey finding, which shows that for the first time since we have been conducting the Magic Quadrant customer survey, this year, "ease of use" is now the No. 1 reason why organizations select a BI platform surpassing "functionality," which has traditionally been the No. 1 reason. Strong functionality is clearly no longer enough. All the data discovery tool vendors including QlikTech, Tibco Spotfire, and Advizor, upwardly mobile niche vendors (see "Magic Quadrant for Business Intelligence Platforms"), such as LogiXML, Bitam, and Board scored above the survey average for both measures. This combination has been a key driver of their market momentum. Enterprises that use a megavendor's BI platform continued the trend to supplement it with products from data discovery and independent vendors to meet their needs for ease of use and functionality (see Appendix 1). Publication Date: 31 March 2011/ID Number: G Page 7 of 28

8 Figure 2. Overall Product Score vs. Ease of Use The overall product score is calculated as the mean of means across the 13 capabilities for each vendor. Ease of use score is a combined measure of ease of use for end users and ease of use for developers each scored on a scale of 1 to 7 where a score of 1-2 = poor, 3-5 = average, 6-7 = outstanding. N=1,225 Figure 3 rates satisfaction with the functionality of vendors' products against the products' breadth of use, that is, how many of the 13 capabilities the average customer uses. (The dotted lines show the survey average for both metrics.) The survey data found no correlation between breadth of product use and size of vendor. Some large vendors (including megavendors) have narrower product use than many smaller vendors. For example, customers of IBM Cognos, Information Builders, Microsoft, and SAP use fewer of these vendors' capabilities than average while customers of MicroStrategy, Tableau, Board, Targit, Tibco Spotfire, Bitam, and Salient use more of their capabilities than average and also have above average composite product scores. This result combined with Figure 2 showing the correlation between ease of use and product score suggests that trends of enterprises standardizing on BI vendors and sourcing from the software Publication Date: 31 March 2011/ID Number: G Page 8 of 28

9 stack vendors often do not trump functional needs when business users decide which products to buy. Figure 3. Overall Product Score vs. Breadth of Product Use The overall product score is calculated as the mean of means for each of the 13 BI platform capabilities for each vendor. "Breadth of product use score" is the sum of user activity percentages across reporting, ad hoc analysis (all levels of complexity), dashboards, scorecards and predictive analytics for each vendor. N=1,225 Figure 4 rates each platform's ease of use against its support for complex of the types of analysis (e.g., complex ad hoc analysis, interactive visualization, and predictive analytics) performed by users with the platform. An orange color of the dot indicates an above average breadth of use score. All the data discovery tools score among the highest for both ease of use and complexity of analysis supported. This paradox is core to their value proposition and the fuel behind their tremendous market momentum. This sweet spot also holds true for SaaS vendor Birst and for small independent vendor, Targit. Oracle is the only megavendor with this distinction. Publication Date: 31 March 2011/ID Number: G Page 9 of 28

10 Figure 4. BI Platform Support for Complex Types of Analysis, Ease of Use and Breadth of Use Orange colored dots indicate an above average breadth of use score. "Breadth of product use score" is the sum of user activity percentages across reporting, ad hoc analysis (all levels of complexity), dashboards, scorecards and predictive analytics for each vendor. Ease of use score is a combined measure of ease of use for end users and ease of use for developers each scored on a scale of 1 to 7 where a score of 1-2 = poor, 3-5 = average, 6-7 = outstanding. Complexity of use is a weighted average score based on the percentage of respondents reporting use of the platform. Activities are weighted as follows: viewing static reports = 1, monitoring performance via a scorecard = 1, viewing parameterized reports = 2, doing simple ad hoc analysis = 3, interactive exploration and analysis of data = 4, doing moderately complex to complex ad hoc analysis = 5, using predictive analytics and/or data mining models = 5. N=1,225 The survey also rated customers' satisfaction with their BI platform's performance as defined by speed of query response time. Figure 5 measures each vendor's average performance score and average deployment size (this is a combined measure of average number of users and average data size). The orange color dot identifies those vendors that also have above average scores for Publication Date: 31 March 2011/ID Number: G Page 10 of 28

11 supporting complex types of analysis (complexity of use). Large independent vendors, MicroStrategy and Information Builders score most favorably on performance for very large deployments with MicroStrategy also supporting more complex types of analysis. The data discovery tools also score well on performance for complex use cases, but on smaller deployments than the survey average. The megavendors support the largest deployments, but have lower performance scores. With the exception of Oracle, they also support less complex types of analytic workloads. These results further highlight the bifurcation in the BI market (see "Magic Quadrant for Business Intelligence Platforms") between traditional BI platforms (upper left hand corner) and emerging alternatives (lower right hand corner). Note there is also a high correlation between the two camps with ease of use scores. In general, the vendors in the upper left hand quadrant tend to have lower ease of use scores, while the vendors in the lower right hand quadrant tend score above the survey average for ease of use. Figure 5. BI Platform Performance Score, Average Deployment Size Score and Support for Complex Types of Analysis The orange color dot identifies those vendors that also have above average scores for supporting complex types of analysis (complexity of use). Performance is scored on a scale of 1 to 7 where a score of 1-2 = poor, 3-5 = average, 6-7 = outstanding. Publication Date: 31 March 2011/ID Number: G Page 11 of 28

12 Average deployment size is the combined average number of users and average data size in GBs. Complexity of use is a weighted average score based on the percentage of respondents reporting use of the platform. Activities are weighted as follows: viewing static reports = 1, monitoring performance via a scorecard = 1, viewing parameterized reports = 2, doing simple ad hoc analysis = 3, interactive exploration and analysis of data = 4, doing moderately complex to complex ad hoc analysis = 5, using predictive analytics and/or data mining models = 5. N=1, Information Delivery 2.1 Reporting We asked respondents to rate their satisfaction with and use of their vendor's reporting capabilities, which provides powerful formatted and interactive reporting and highly scalable distribution and scheduling (see Figure 6). Reporting remains the core of BI platform usage, with 83% of survey respondents using the reporting capabilities and 68% making extensive use of it. Respondents expressed the highest satisfaction with this one out of the 13 BI capabilities; it achieved a mean rating of 8.37 out of a possible 10. Publication Date: 31 March 2011/ID Number: G Page 12 of 28

13 Figure 6. Satisfaction and Usage: Reporting N=1, Dashboards Web-based dashboards deliver intuitive displays of information, including dials, gauges and traffic lights and can support near-real-time alerts from operational data sources. The hype around dashboards is turning into reality with 5.6 percentage points growth for extensive use. While 65% of survey respondents used this capability last year, with only 35% using it extensively, this year, 74% use the capability with almost 41% using it extensively. The usage varies widely between vendors. Figure 7 shows some vendors' customers (80%) use dashboards, while other vendors' dashboards are used by only just over 12% of customers. Overall, users do seem satisfied with their dashboards, which won a rating of This will remain a core and growing BI function, particularly as this capability overlaps with interactive visualization functionality. Publication Date: 31 March 2011/ID Number: G Page 13 of 28

14 Figure 7. Satisfaction and Usage: Dashboards N= Ad Hoc Query Ad hoc analysis leverages a robust semantic layer to enable users to ask questions of the data and get answers quickly, without relying on the IT organization. After reporting, ad hoc query was the most used information delivery capability, with 79% of respondents using it and awarding a satisfaction rating of 8.28 (see Figure 8). However, in addition to reporting, ad hoc query is the only other BI capability to decline in extensive use. These traditional report-centric approaches are being increasing supplanted by use of interactive visualization capabilities that appear to have grown at their expense. Publication Date: 31 March 2011/ID Number: G Page 14 of 28

15 Figure 8. Satisfaction and Usage: Ad Hoc Query N= Microsoft Office Integration BI platforms should have excellent integration with Microsoft Office tools, including support for document formats, formulas, data refresh and report creation. This area presents a challenge for most enterprises because so many users gather and analyze data in the ubiquitous Microsoft Office applications, particularly Excel outside of an organization's standard BI tool. This capability has not been widely adopted to the point where it can bring these unsupervised efforts under control or at least pull them into a managed BI environment, but use is increasing. This year, 60% of respondents use this capability with 23% of respondents saying they use the functionality extensively compared to only 19% last year (see Figure 9). Respondents listed their satisfaction at an average of 7.99, just above the average rating for all 13 capabilities of Publication Date: 31 March 2011/ID Number: G Page 15 of 28

16 Figure 9. Satisfaction and Usage: Microsoft Office Integration N= Search-Based Business Intelligence Search-based BI applies a search index to structured and unstructured data sources and maps them into dimensions and measures that users can easily explore using a Google-like search interface. Users want fast, easy access to information and they have got used to search for navigating the Web. Therefore, vendors have rolled out this function but with limited adoption to date. Most vendors in fact provide little more than key word search of reports and metadata rather than delivering the full breadth of functionality and potential of search-based BI. This could in part explain the lower satisfaction ratings. Only 29% of respondents claim to use the capability (two percentage points above last year) but still the lowest of all 13 capabilities in the survey with only 9.5% using it extensively, a slight increase of 0.2% above last year and lowest in the survey behind predictive analytics (see Figure 10). This result agrees with anecdotal evidence from client inquiries. Moreover, the satisfaction score of 7.78 for search-based BI rated it higher only than Publication Date: 31 March 2011/ID Number: G Page 16 of 28

17 predictive analytics and collaboration. While the value proposition of search-based data discovery is in theory compelling, vendors must show more production deployments of this functionality before it achieves widespread adoption. Information Builders, SAP BusinessObjects Explorer and new entrant, Endeca show promise. Figure 10. Satisfaction and Usage: Search-Based BI N=353 BI = business intelligence 3.0 Integration 3.1 BI Platform Infrastructure Ideally, enterprises want all their BI tools to use the same infrastructure (security, metadata, and administration, for example) and have the same look and feel. The fourth most used capability overall, BI platform infrastructure achieved a usage of 71% with 35.5% of respondents using the Publication Date: 31 March 2011/ID Number: G Page 17 of 28

18 capability extensively, but with a below-average satisfaction rating of 7.86 (see Figure 11). Extensive use of the BI platform infrastructure varies widely by vendor, but in general customers of the megavendors and the large independent vendors (MicroStrategy, Information Builders, and SAS) reporting the highest percentage of extensive use. Figure 11. Satisfaction and Usage: BI Platform Infrastructure N=878 BI = business intelligence 3.2 Metadata Management One of the benefits of traditional BI tools is a common library of metadata objects, such as dimensions, measures and report layouts. Alongside infrastructure and development tools, metadata management is a core capability of BI platform integration. Use of this capability is up from 40% of survey respondents using this capability from their BI platform vendor last year to over 50% this year. Extensive use is also up from only 14.8% last year to over 20% this year (see Publication Date: 31 March 2011/ID Number: G Page 18 of 28

19 Figure 12), although this level of usage still falls dramatically below the 71% of respondents in our 2008 survey. The relative lack of usage may be because an increasing number of deployments are departmental or for data discovery tools, where those BI platforms do not require an enterprise semantic layer users can access and combine data sources directly. Respondents also gave the function a below-average 7.70 for satisfaction, a result which also helps to explain the low usage. Figure 12. Satisfaction and Usage: Metadata Management N= Development Environment BI platforms should provide a visual interface for custom development with virtually no need to write code. Survey respondents (73%) said their enterprise uses its BI platform's development environment with 39% using it extensively, fourth, after reporting, dashboards and ad hoc Publication Date: 31 March 2011/ID Number: G Page 19 of 28

20 analysis (see Figure 13). This function achieved a satisfaction rating of 7.92, just about average for all 13 capabilities. Figure 13. Satisfaction and Usage: Development Tools N= Collaboration BI platforms should enable users to share and discuss information and decisions and manage hierarchies and metrics via discussion threads, chat, annotations (either embedded in the application or through integration with other collaboration applications), analytical master data management and social software. Respondents (37%) use collaboration, with 13% using it extensively, the least of all 13 capabilities. They gave it the third lowest rating for satisfaction, 7.77 (see Figure 14). It should come as no surprise that Microsoft customers report the most extensive use since SharePoint is an integral part of delivering Microsoft's BI platform capabilities. However, the use of this capability is likely to continue to grow as collaborative Publication Date: 31 March 2011/ID Number: G Page 20 of 28

21 decision making becomes more important. Collaborative decisions often involve a large number of users who interact as peers, rather than through an organizational hierarchy and they will need access to information about the business, along with modes of communication to discuss this information in the context of the decisions that they must make. Figure 14. Satisfaction and Usage: Collaboration N= Analysis 4.1 Online Analytical Processing (OLAP) OLAP enables users to analyze data with fast query and calculation performance. This staple of BI platforms received an above average satisfaction score of 8.05, and 59% of survey respondents use OLAP (31%) extensively (see Figure 15). Thus, OLAP ranks fifth in satisfaction again this year as it did last, compared with the 2008 survey, where it received the highest rating. Publication Date: 31 March 2011/ID Number: G Page 21 of 28

22 This drop may reflect a shift toward data discovery tools that enable advanced analysis through interactive visualization and alternative in-memory architectures. Figure 15. Satisfaction and Usage: OLAP N= Interactive Visualization BI platforms may provide sophisticated visualization of multidimensional data using the color, size and shape of objects. Users can easily explore data by interacting with the visuals (for example, lassoing dots on a scatter plot) without predefining drill paths in advance. Users increasingly accept this technology for analyzing complex data. Survey participants (66%) now use the capability, up from 52% this year, which ranks fourth after dashboards, and 31% now use it extensively, up from 25% last year. This represents the largest increase in extensive use of any of the 13 capabilities (see Figure 16). Respondents also gave interactive visualization a high satisfaction rating of Publication Date: 31 March 2011/ID Number: G Page 22 of 28

23 Figure 16. Satisfaction and Usage: Interactive Visualization N= Predictive Modeling and Data Mining This function enables users to classify variables and to estimate their values by using advanced mathematical techniques. Predictive modeling and data mining is the least used and lowest rated of any capability surveyed (see Figure 17). Just 30% of respondents use it at all (up from 27% in 2009), with only 7.6% using it extensively. It received a satisfaction rating of 7.4. Because the predictive, optimization and simulation applications built with this capability tend to deliver high business impact, it is likely to play a larger role, particularly as enterprises acquire or hire the necessary skills and as vendors deliver tools and packaged analytic applications that are usable by a broader range of users. Publication Date: 31 March 2011/ID Number: G Page 23 of 28

24 Figure 17. Satisfaction and Usage: Predictive Modeling and Data Mining N= Scorecarding Scorecarding improves the user's ability to align key performance indicators with strategic objectives by using strategy maps and performance management methods. Only 50% of respondents used their BI platform's scorecarding capability (see Figure 18). This capability is used extensively by 18.4% of respondents, less than half of the respondents using dashboarding extensively (40.7%). Respondents rated their satisfaction with this capability at 7.96, just above the survey average for all 13 capabilities. These results suggest that some enterprises are missing an opportunity to use this capability to better align BI efforts with business objectives. Publication Date: 31 March 2011/ID Number: G Page 24 of 28

25 Figure 18. Satisfaction and Usage: Scorecarding N=626 Appendix 1 How Vendors are Categorized Table 2. Vendor Categories Vendor Category Megavendors Large Independent Vendors Data Discover Vendors Open Source Vendors/Products IBM, Microsoft, Oracle, SAP Information Builders, MicroStrategy, SAS Advizor, QlikTech, Tableau, Tibco Spotfire Actuate BIRT, Jaspersoft, Pentaho Publication Date: 31 March 2011/ID Number: G Page 25 of 28

26 Vendor Category SaaS Small Independent Vendors Vendors/Products Birst, PivotLink Bitam, Corda, Salient, Panorama, Quiterian, arcplan, Targit, LogiXML, Board, Actuate e.reports We also refer to traditional versus data discovery platforms in this report. The table below shows a high-level distinction between the two types. Table 3. Traditional vs. Data Discovery Platforms Market Segment Traditional Enterprise BI Platforms Key Buyers IT Business Main Sellers Megavendors, large independents Approach Top down Bottom up IT modeled (semantic layer) Query existing repositories Data Discovery Platforms Small, fast growing independents Business user-mapped (mashup) Move data into dedicated repository User Interface Report/KPI dashboard/grid Visualization Use Case Monitoring Analysis Deployment Consultants Users BI = business intelligence; KPI = key performance indicator RECOMMENDED READING "BI Platforms User Survey, 2011: Customers Rate Their BI Platform Vendor Cost of Ownership" "BI Platforms User Survey, 2010: Customers Rate Their BI Platform Functionality" "Magic Quadrant for Business Intelligence Platforms" "SWOT: Oracle Business Intelligence Platform, Worldwide" "SWOT: IBM Cognos, Business Intelligence Platforms, Worldwide" "SWOT: Microsoft, Business Intelligence Platforms, Worldwide " "SWOT: MicroStrategy, Business Intelligence Platforms, Worldwide " "SWOT: QlikTech, Business Intelligence Platforms, Worldwide " "Gartner's Business Intelligence, Analytics and Performance Management Framework" "Hype Cycle for Business Intelligence, 2010" "Hype Cycle for Performance Management, 2010" Publication Date: 31 March 2011/ID Number: G Page 26 of 28

27 Note 1 Survey Details In November 2010, as part of its research for the Magic Quadrant on BI platforms, Gartner conducted an English-language Web survey of 1,225 BI professionals, of which 978 represented vendor references and 247 (20%) were non-references from Gartner's BI Summits and client inquiries (see "Magic Quadrant for Business Intelligence Platforms"). Gartner believes the inclusion of non-reference customers in the survey more closely mirrors the views of the general population using these products. The survey lasted about 15 minutes and covered respondents' use of their BI platform vendor. There was an average of 45 responses per vendor. Megavendors have the largest customer bases, so they also had the largest percentage of non-references. Pure-play vendors, which have fewer customers, had a lower percentage of non-references. Nonreference customers tended to provide lower scores than reference customers, but the nonreferences did not affect the relative ranking of vendors in the survey. This report includes only vendors with 10 or more responses. Respondents' companies had 4,758 employees on average and came from these regions: North America (60% of respondents). Western Europe (25% of respondents). Rest of the wor006cd (12% of respondents). Publication Date: 31 March 2011/ID Number: G Page 27 of 28

28 REGIONAL HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT U.S.A European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo JAPAN Latin America Headquarters Gartner do Brazil Av. das Nações Unidas, andar World Trade Center São Paulo SP BRAZIL Publication Date: 31 March 2011/ID Number: G Page 28 of 28

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