Welcome. to Citizens Community Bank. Switching has never been easier! Just follow these five simple steps:

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1 Welcome to Citizens Community Bank We re so glad you have chosen to become a part of our family, and we will do all we can to make your transition a smooth one. Simply follow the five steps below, and your move will be complete. Switching has never been easier! Just follow these five simple steps: 1. Open your new account. Visit one of our branches and speak with a Customer Service Representative to open your new account. Remember to bring a valid Driver s License, State ID, Passport, Military ID, or Resident Alien Card with you. We will help you choose the account type to best suit your needs and get your new checks and/or debit card ordered. 2. Stop using your old account. Don t use your old account, but do leave it open for at least two months to be sure all outstanding items have cleared and all automatic withdrawals and deposits have switched over to your new account. 3. Set up Direct Deposit for your new account. Complete a copy of the attached Request for Payroll Direct Deposit, and send it to your employer so that your paychecks will make the switch. 4. Transfer accounts for all automatic withdrawals and deposits. We have attached a Request for Change of Automatic Withdrawal and a Request for Change of Automatic Deposit to this kit. Complete a copy of the appropriate form for each automatic withdrawal or deposit set up on your old account. Send these to the companies making the withdrawals and deposits. Be sure to watch your new account for these transactions to make the switch. It can take up to two cycles for the automatic transaction to make the switch and if you haven t seen it arrive in your new account, call the company to confirm receipt of your request. Remember that some transactions are set up with debit card information and you ll need to give those companies your new debit card information. 5. Close your old account. Once you re certain that all automatic activity in your old account has switched to the new account and all outstanding items have cleared, complete the Request to Close Account and mail it to your old bank. If there is any remaining balance, ask them to send it to you by check. Equal Housing Lender Member FDIC

2 Get ready! In order to complete the switch, you ll need to have the following information on hand. Old account routing number and account number These are found on the bottom of your check. The routing number is the first set of 9 numbers, and the checking account number is the next set of numbers. Routing Number: Account Number: New account routing number and account number The routing number for Citizens Community Bank is below, and your new account number will be listed on the bottom of your temporary checks. Routing Number: Account Number: List of automatic withdrawals and deposits on your old account Examine your statements to identify all the companies who are making automatic transactions with your account. Remember that some of these may be companies who have your debit card number on file. Most companies can make the change with a phone call or by receiving a copy of the letter in this kit. Automatic Deposits: Payroll Contact the Human Resources department where you work. Social Security Contact the Social Security Administration at Automatic Withdrawals: Company Account number Phone Georgia Power Colquitt EMC Mediacom Dish Network Georgia Natural Gas Scana Energy AT&T Nations Link Communications Verizon Sprint City of Valdosta City of Hahira Stoker Utilities Lowndes Co. Water & Sewer Veolia Windstream Prepare your old account. Stop using your ATM/Debit Card and balance your old account. Make note of the items that are still outstanding, such as ATM withdrawals, debit card purchases, banking fees, checks, or any other transactions. Some automatic transactions may take more than one cycle to transfer, so don t close your account immediately. Be sure to leave enough funds to cover any outstanding items and any automatic withdrawals that may be sent to your old account. We want you to avoid any overdrafts!

3 Request for Payroll Direct Deposit RE: Employer Name Employee Name Employee Identification Number I have recently changed banks and need to change my payroll direct deposit to my new account. You are currently making my direct deposit into the following bank account: Effective immediately, please stop making my direct deposit into the above account and start making my direct deposit into my new account: New Bank Name Routing Number Account Number

4 Request for Automatic Withdrawal Name I have recently changed banks and need to change an automatic withdrawal to my new account. You are currently withdrawing $ from the following bank account: Effective immediately, please cancel the withdrawal from the above account and activate the withdrawal from my new account: Bank Name Routing Number Account Number

5 Request for Automatic Deposit Name I have recently changed banks and need to change an automatic deposit to my new account. You are currently depositing $ into the following bank account: Effective immediately, please cancel the deposit to the above account and activate the deposit to my new account: Bank Name Routing Number Account Number